I ordered some masseur sandals and followed the size chart to select my size. In Australia ladies I'm usually a 7 or an 8 so I ordered the maseur 6 thinking ingredients they'll fit..maybe be a little bigger if anything. I looked up stockists near me on maseur website and there are none. When I got to the delivery stage I selected the option of the delivery to be left in a safe place if no one was at home. I found a delivery card under my door on Sunday and they must have sent them back to the post office for me to collect. When I collected the ...package and got them home they were too small. I was so disappointed as now I had to organise sending get them back and getting the right size up and I'd be waiting at least another week. When I called up to get I structures for sending back. I was told I'd have to pay for postage back to pharmacy direct and then pay for the delivery to come back out to me! $7.95 each way! I could believe what I was hearing. I spoke to someone called Jackie and she told me I "should have checked the size chart" before I ordered. I told her yes I did check the size chart. I explaine i thought it was out of the ordinary to have to pay for delivery both ways ehrn you exchange something youd bought online She kept interrupting me and talking over me and it got to the point where she was yelling and being quite aggressive. She told me I could email my complaint to and tell them that most other places don't charge for delivery and see what they have to say (in a really sarcastic voice)She said if I wanted a refund then I wouldn't get the postage back for that either so I'm out of pocket for that too. Either way, I'm at a loss. The shoes don't fit and if I send back then I lose money. I'm really disappointed and the way she spoke to me was so rude. It's as though she couldn't see where I was coming from and simply didn't care. I don't know what to do now.
- Verified customer
Expired items sent
I’m sending them back with the open bottle that appears to be old stock as it’s all clumped together - I don’t know how you sell things like this - you have even sent out three bottles that have expired
You can harm people and you don’t care - I will have to write a review about your company stating how terrible your customer service people are - they lie about orders they lie about emails sent and they lie about information about products - the fish oil does not clump up together - as I went to a local chemist and they had many on the shelve...
- Verified customer
2 months and still waiting for my order!
I ordered Waterpik toothbrush replacement heads on Oct 26 2018. I still have not received my order as of Dec 14 2018. When I enquire the reply is ALWAYS " we are expecting a delivery early next week and we will ship them out to you immediately". I received 4 out of the 10 items I ordered on Dec 7 again with the usual message as above.
I advise all to strongly avoid this company. They have taken my $300 and not supplied the goods after nearly 2 months.
Ordered Hay Fever Spray for Hay Fever Season, which is coming after 2 months (commitment was 2 weeks
Ordered 3 bottles of Hay Fever Spray, I received an next day that they are out of stock and the stock is coming next week. So there will be a little delay, After 3 weeks i sent them another email regarding my Hay fever spray as this is the season, and the answer was "Sorry our stock is coming in late november (so another month) wait, Don't trust them and dont buy anything from them. Medication is a thing which we need urgently not like waiting for months.
I am not able to give them 0 Star.
Fantastic site! Honest!
I made the order online, for a product no stores stock anymore. As I am buying bulk, I was worried if this was an honest company.
Well, YES! Pharmacy Direct sent me emails so I could be home for the delivery, I received everything I purchased and this was all within 4days of purchase (Queensland to Melbourne).
I am extremely happy I found my new go to site when I need refills!
Excellent service. Can't understand the complaints!
I used to use Pharmacy Direct some years ago but hadn't for a long time...until last week. I placed an order as they had a product I couldn't get anywhere else but then I accidentally read the reviews people had left regarding the poor service since the company moved interstate and they'd been bought out, and I thought....Oh No ...what have I done? So I phoned pharmacy direct- no problem getting a very pleasant girl on the phone, who assured me the company was dealing with my order and it had indeed been dispatched that day. She explained that...the relocation of the company had lead to some initial problems which have all been ironed out now. I agree...they are as good as they used to be! My order arrived today (Friday) after being placed on Monday, can't get much better than that. If you are unsure about using this company, think again because their service was exceptional.
- Verified customer
Prompt response time, so friendly, and efficient.
After ordering a prescription face cream that I can't get here in the States, I noticed that I had typed the wrong zip code. I messaged Pharmacy Direct with the email they provided on my invoice, gave them my order number, and within 10 minutes (it was business hours over there) they had emailed back letting me know they corrected it and had successfully processed my order.
I was tentative about ordering after seeing all of the negative reviews, but so far I can't help but say this is a success. They respond when you answer, so just be sure to communicate if you have questions about your order, I found them friendly and helpful.
- Verified customer
No idea why these other reviews are so negative! (June 2017 customer)
The amount of negative reviews here seem very odd.
I ordered four boxes of medication on a Sunday. On Monday I conducted some post-ordering Google searches to look for reviews of Pharmacy Direct (yes, I know I should have looked for reviews BEFORE ordering). All of these one-star reviews freaked me out a little, so I immediately emailed Pharmacy Direct to see if they had the medication in stock. I received a reply WITHIN AN HOUR confirming that everything was in stock and that my order would be shipped that afternoon. True to their word, I ...received the Australia Post tracking number a few hours later. My package arrived on the Wednesday with everything I ordered safe and secure in the box. I couldn't be happier with the service I received. I was turned off after reading all of these negative reviews and was prepared for the worst, but this was honestly all so easy. I am not affiliated with Pharmacy Direct in any way; I just wanted to share my experience like everyone else has.
Ridiculous Company- DO NOT USE!!
Purchased a variety of medications almost 3 weeks ago so emailed them questioning the whereabouts. "We were waiting for one of them to come back in stock" was the reply. Didn't receive any email asking if I'd like the others sent first or to cancel that one item so I could buy elsewhere. Am 8.5 months pregnant so was ordering for convenience however will never do so again as uncomfortable I am would have managed sometime to get the medications myself. Absolutely rubbish company.
- Verified customer
Poor service- no responses - no care - Do not deal with them
Waited 4 weeks for medication to come from down the road. They do respond to calls and they do not care. I eventually got through to someone and they said they could not help. I suggested that with this level of customer service and the online reviews that their business did not have much of a future and she should look for another job - she agreed.
What happened to this once high performing company? Don't use them at any cost!
I had been using Pharmacy Direct for nearly 20 years. I sent them a new script several weeks ago but never heard back from them which was their normal practise over the years. I rang today and could not get through, they did not return left messages and then I noticed all of these atrocious reviews online. I guess this is another example of a company that performed well, restructured, sacked all their staff and then wondered why their company fell apart when no one would use them anymore. Thankfully this only cost me a script but I certainly won't be risking my money with a company you cannot contact. I look forward to reading about your company's bankruptcy in the news paper. A former customer!!!!
Don't use this company!
I ordered on line 7 working days ago. Order says we're packing your order. How long does it take to pack 2 bottles sunscreen & 1 nasal spray? I rang, no answer just an answering machine, left my number to be called back, no call received, so have emailed about my order and still haven't heard anything. I will never use this company again. I would be happy to get a refund.
- Verified customer
NO service, no reply, no phone calls, no delivery
They don't answer phone calls, don't reply to left messages on their message bank, don't reply to e-mails, head office in Sydney say they will get in touch with Brisbane and get you an immediate return phone call, doesn't happen. Placed order on 27/11/2016 and now 06/12/2016 and NO delivery, NO response, NO nothing. This business is obviously on its last legs and scamming customers of as much money as possible before they close down permanently. Now initiated a PayPal dispute to get my money back. Thankfully payed with PayPal.
I wish I had looked at Product Review before ordering
I have been ordering from Pharmacy Direct on a 3 monthly basis for several years and had found their
service very good until my online order of November 29.As I had not received the order or any email with
tracking info I emailed them this morning and got the following automated response.I paid through Paypal so
will check the procedure to cancel as a last resort.
Dear Valued Customer,
We are experiencing a high volume of emails and calls at present.
Please be assured we will reply to you as soon as possible.
Please also note Pharmacy Direct is now under new ownership and we have re located to QLD our updated contact details are below:
Phone:1300 934 785 or 07 5510 7759 ...
We have used Pharmacy Direct for some years, but following its latest change of ownership we've had enough. The website is flakey and we tried for approx 10 days to access order entry.
As others have written communication is zero, stock levels pathetic, and as for delivery - well, how about 2 MONTHS for everyday items we have been ordering for years. Yep, no exaggeration - TWO MONTHS!!! Due to ongoing website errors three orders ended up being processed c. 20 September. The first order took some weeks to be received, with the third arr...iving c. 20 November incomplete. Once again, goods charged for were not received. We've given up trying to get a refund. If one is fortunate enough to have the phone answered all one receives are run-arounds. It's not worth the stress and cost of calls trying to get our money back. It is interesting to note the creative accounting dates on the invoices (ie those that we received!): a) Order no. 1 - Created 20/09/2016 @ 15.54 Printed: 12/10/2016 @ 12:57 b) Order no. 1 - Created 20/09/2016 @ 15.54 Printed: 15/11/2016 @ 08:48 c) Order no. 2 - "Shipped" 05/10/2016 @ 09:53 Printed: 25/10/2016 @ 15:05 (The invoice came with the goods. Mmmm is the warehouse playing loose with dates to show a less worse performance than reality?)
8 days after order the items have not been despatched, The wrong phone number is on the order confirmation for questions regarding the order. When you find out the correct one it is busy and the facility to leave a phone message does not appear to work. The main phone number cannot put you through to delivery enquiries
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