Pharmacy Direct

First of all the website is super glitchy. Managed to somehow placed the order which apparently didn't get through. Called them like 5 times, emailed them multiple times but the issue still hasn't been resolved. Told me I'll receive a call back and 3 days later, nothing, I have no clue when my medicine will be mailed and they have already been paid. Pathetic service.

What an utter joke that their website offers a 10% discount. These codes are fake. Contacted customer help the first time when the code didn't work. They sent a new code, still didn't work and went back to them. They sent a new code and still third time no luck. This is making a joke out of customers. Avoid this business.

I ordered a shampoo product from these people at the start of the month. Was expecting to have it sent within 7 days as it said when I bought it. Apparently it was out of stock yet I was still able to order and pay for it?! It has now been 3 weeks… Read more

and I still don’t have it. Had to ring twice to find out what was going on and apparently now it is on its way. They don’t communicate well at all. Hopefully the product is up to scratch? Never again!

I am very impressed with this business, in particular how simple it was to find the items I needed on the website; the speed of delivery of products ordered and especially the top service of staff. Melissa kept me informed so I knew exactly what was happening at all times. I will definitely use again. Show details ·  1

I have been buying from Pharmacy Direct twice yearly for the whole family's allergy needs for 3 years now. Fexorelief is their best product at the best price as well. They always delivered the right products at the best online/brick and mortar price. The will instantly email an invoice. The products will be sent by Australia Post with Tracking Numbers and updates for delivery. No complaints. Will recommend. Show reply

I have used Pharmacy Direct on 3 occasions and all 3 times it has been an absolute breeze. I recently wanted to exchange something and they not only replied to my email in a very timely manner, but made the exchange very easy. I don't understand how they're getting a bad rap. I've never had any problems with them - I guess I'm one of the lucky ones! Will continue to use. Cheap and fast and great customer service. Show details ·  1

I recently had an operation on my foot and was required to purchase a "Moon Boot" to wear during the recovery period. After researching I settled on a model which I ordered from Pharmacy Direct as they delivered. I received the boot, no issues. I attempted to make a claim for part reimbursement from my private health insurance, NIB, which they… Read more

disallowed as there was no address and no provider number on the Invoice received. I initially messaged Pharmacy Direct requesting the information and did not receive a reply. I then phone them on the number provided, explained what I was after and was advised that they would forward the required information via email. I received the email however the invoice was exactly as original received and did not contain the required information. I again phoned them and was informed that they were not registered as PBS so did not have a provider number. Long story short I was unable to make a claim with private health insurance. Customers should be made aware of this prior to purchase. Their pricing was okay but not if claims can't be made through private health entitlements.

I saw the products I wanted and placed orders right away. Their online system only allows two items per order, so I placed multiple orders. The moment I finished, I immediately received refund notifications. Then I got an email saying that because I placed “too many” orders, all my orders were cancelled. Do they think customers’ time is… Read more

worthless? Even if I used different accounts, as long as the delivery address is the same, they treat it as the same household — and one household is only allowed to place one single order. What a brainless customer service team. Couldn’t they at least keep one of the orders? This definitely deserves a terrible review. If I don’t leave a bad review, I’m sorry, but I wasted my entire morning on this!

Unfortunately my experience with this business has been dismal. The only option for freight was to pay for express. Yet in a lot of cases I could have shipped it standard and it would have taken the same shipping time. The dispensary itself does not process orders Friday afternoons or over the weekend like other dispensaries. Making it difficult… Read more

for people who depend on the medication to live. Once they completely closed down for over 4 days, without letting customers know and holding all orders but still charging for express shipping. When I raised a complaint with them. The customer service person literally said if you don't like it go elsewhere and then I was promptly banned from their store when I said that I'll move over to a new provider in my state when they open up, as per their request to "go elsewhere". When I questioned this move I was told that they didn't accept abusive behaviour, but yet i was never abusive nor used bad language, which I noted to them, but was ignored. I believe this was an excuse because I had been questioning the customer service and shipping issues. This means pharmacy direct not only overcharged for shipping, but also did not like questions being raised when they didn't provide services and products properly. Unfortunately this now means, that the medication that is so vital to my well-being is being withheld. It has been reported to my medical clinic. I hope no one else gets treated this badly and made to feel like you are just a bag of money and worthless. Please also note that their customer service are lying about why they changed couriers from Australia Post. I had medication from the new provider delivered on time perfectly by Australia Post, so yes. They are still allowed to carry medication. They have been lying to customers.

I should have read the reviews before ordering!!! Slowest distribution for an online retailer I have ever experienced. Takes them 3 whole days before they even print a label for your product and pick the order for delivery. God knows when it will turn up. 6 days so far and not even in transit! Customer service personnel are arrogant and don't realise they are speaking to customers who pay their wages!

Appalling customer service. They do not honour their warranty on any product Experts at taking your money and then fobbing you off to a manufacturer when a product stops working after only 10 uses!! Not customer care at all Customer abuse. Buy from a reputable pharmacy who covers the warranty!! Show details

Have been ordering from this company for more than a year now and it is so difficult to get a pharmacists receipt for my health insurance claiming. Most recently I have requested this receipt probably 5+ times and they just ignore me. It's been a month now. I'll not be using them again.

Irresponsible, unprofessional and hard to reach to customer service – Very unprofessional and do not trust this business. Ordered products online to start treatment but after three days I received email that my order is out of stock and it will be shipped from the main warehouse. Warehouse in overseas? This online business model tactic is unethical and should be illegal. Take people’s money and ship the product from… Read more

overseas warehouse. Your website says it will be dispatched within 48 hrs and if you don’t have the product in your stock genuinely, you should contact the customer immediately, not emailing them after three days. It’s Pharmacy sell medicine and cosmetics and should take people’s order seriously.

I have been trying to call them all day and the “prompt making me wait for hours and keep repeating “our lovely staff will be with you shortly” but I yet to find this lovely staff to pick up the phone. I sent an email asking for a full refund and I drove down to local chemist pick up the needed product.

Most Efficient Company – I really like the efficiency of this company. Once the order is paid for, they very quickly put in to motion, delivery of what you have purchased. They also have good prices on most of their things. I have bought from them a number of times, and each experience has been really positive. Show reply

Delivery took 2 weeks – Absolutely terrible service. My order didn't arrive after I week, I emailed them, 2 days later they said they had to get from supplier... From date of order to date of reciept was over 2 weeks. I don't think they keep stock on hand & order it in as the customer requires it. There are other online chemist's that are far more efficient to deal with. Show details

Very happy with my purchase – Very happy with the price, the delivery and the performance of the Pax Plus Expand Edition vaporisor I bought from Pharmacy Direct this month. There are a number of negative reviews of Pharmacy Direct, but I've bought from them before without any problems and will do so again. Show details ·  1

Avoid at all costs – Ordered and paid for medicine that was listed as in stock. It was not. Took several calls and emails to establish this. Changed the order to one that [Name Removed] said was in stock. It was not. They weren't just unhelpful and inept the staff were blatantly rude. Not just to me but also to the practice manager from my doctors office. She also… Read more

spent at least 30 minutes speaking to them. They requested and received the same document more than three times.

They should not be allowed to market themselves as a pharmacy.

Pharmacy Direct Poor/Nil Service – I should have read the reviews first bit this is the worst online company I have ever dealt with. They have lied to me twice about my very basic order that they claimed was in stock and after several phone calls they claim they are now waiting on the manufacturer. Do not purchase from this company as they are either beyond incompetent or an online scam.

Wrong product - terrible customer service – Was sent the wrong product - [Name Removed] (customer service) was extremely rude and unhelpful. I asked to send the product back and have the correct sent to me and was completely ignored. I wouldn't risk spending my money here again Show details

THEY WILL SEND YOU THE WRONG PRODUCT – I ordered a 40 pack of piksters in size 3 and the larger size 10, yet they delivered me x2 40pks of size 3 which I can buy anywhere. I specifically used this site to buy the black piksters which were never sent and on top of that, the order was edited by them to look as if I'd ordered 2 packs of size 3.

No worries – Pharmacy Direct have been very good , I put my script / order in , I am notified about delivery, delivery generally next day with Express post . No worries. Show details ·  1

Slow in online delivery however good price – I ordered a product on Sunday which arrived on next week Monday which means it took 5 business day/ 7 week days to deliver the product so according to my online experience with other usual online delivery websites they are slow however they also have an option to expedite delivery by paying some extra so may be it's deliberate and part of their strategy.This was my first order. Let's see how it will go Show reply

it's been good for me – Always a reliable service. I did have one issue with customer service when I questioned a product, but it was resolved. Apart from that, they are always efficient. I do recommend this service to others and I continue to use them often. Show details ·  1

PLEASE DO NOT ORDER FROM PHARMACY DIRECT – Absolutely horrific customer service. Specifically rang to check the medication I required for my cat was in stock and reassured it was. Sent the script as requested and of course received a refund today as no stock available. After talking to 3 different staff members I have asked for my script to be returned and was just told to "sort it out with my vet". No script, no medication and a very rude dispensing manager [Name Removed] Show details