??!
1 photo
Pharmacy Direct
1.8 from 82 reviews

Reviews

(13)
(0)
(1)
(8)
(60)
  • Product Quality
    2.3 (12)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    1.6 (13)

SCAM! Ordered products on 19 March & not sent for delivery until now. Call and email no response!! Crazy scam!!

published

It is really bad considering they don't even pick up our calls/ respond to our emails. Don't buy products here! Trust me! They have the worst customer care ever!! Terrible! They just take your money then don't even care what happens next meanwhile i need the vitamins!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPharmacydirect.com.au
See all answers

Terrible is an understatement

published

It is the fourth time i have tried to contact pharmacy direct regarding my order placed two weeks ago. There is no reply and definately no customer service. I have tried to call but the phone goes straight to hold or voicemail of which neither gets answered. Avoid this company unless you want to be out of pocket and utterly disappointed.

Customer Service
Product Quality
Store LocationOnline
Henry

Henry

  • 2 reviews

Very poor communication- if I could give NO stars I would

published

I ordered and paid for what I needed 10 days ago. The order has not progressed past the first step. There has been no communication from the company as to what is happening with the order (their site still has the items listed as in stock) and despite several emails, there has been no communication from them.
Never again would I purchase from this company. They have my money and now I am left to try to chase them to get what I paid for.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPharmacy Direct online
See all answers
Chemists

Find out how Pharmacy Direct compares to other Chemists

Know better, choose better.

Compare all
Daly

DalySouth East Queensland, QLD

Terrible!

published

Ordered item I tried to get at Chemist Warehouse and they were out of stock. After two weeks of having order they then advice that it is not in stock!

Customer Service
Product Quality
Return Claim MadeNo
Mrs. Zhang

Mrs. ZhangAU

  • 2 reviews

I’ll give my experience at Pharmacy direct a five-star. Don’t know why the ratings are so low, but I’d shop here again.

published

Very user friendly and would use it again.
Good product
Efficient on picking up the call
Professional on email updates
Quick on delivery
Pharmacy direct is the only store who sell the product I need

Customer Service
Product Quality

Very disappointed

published

This is first time I purchasing from pharmacy direct and it was very disappointing.
I have ordered 8 box of Restoria Express Mens Dark Brown. when the order arrived, I find half of packaging been damaged and they looks like been on shelf for a long time with dust on top. When I checked the expiry date two of them only one month left.

Customer Service
Product Quality
Store Locationonline

Disappointed

published

I have been purchasing my (and my families) meds from Pharmacy Direct for years and has always been a great service until now.
Like others I am awaiting meds and am unsure to go back to Dr to get another script(s) etc. I've tried to email them and after waiting on the phone I am now told there is no one available to take my call. I understand this is a crazy time but even an update on orders would be great.
Is this the only way to get a response?????????????

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Les

LesMetropolitan Adelaide, SA

  • 5 reviews

Excellent

published

Easy to find what l need. Fast posting very happy with the service. They have never let me down yet and have saved me a lot of time by ordering online

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPharmacy Direct
See all answers
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Thanks Les! - So nice to get some positive feedback from our customers :)

Jason

JasonSydney Surrounds, NSW

  • 2 reviews

dumbest thing I've ever done

published

Don't do it , go to the pharmacy physically , my script is lost , so it now mean Drs app , time of work plus the expense poor service overall , dumbest thing I've ever done

Customer Service
Product Quality
Return Claim MadeNo
3 comments
Pharmacy Direct
Pharmacy D.Pharmacy Direct
Jason
Jason
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Unfortunately, 1-2 weeks is the standard delivery timeframe for us to receive mail. Your order has been upgraded to express and shipped. Have you received tracking information? - The PD Team

Chemists

Find out how Pharmacy Direct compares to other Chemists

Know better, choose better.

Compare all
Alan

Alan

  • 4 reviews

They dont tell you stuff is not in stock

published

Placed an online order, paid and waited five days but I didn't receive an email notifying me that the goods had been shipped, this is their process. Rang up and they didn't have the goods I ordered in stock.
Deceitful is not nice word but certainly applies to an organisation who is happy to take your money and not tell you what you have ordered is not in stock. Avoid this deceitful online pharmacy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Jamie

Jamie

  • 5 reviews

Never have my order in stock

published

Every time I buy off this website the products I want say they are in stock and as soon as I pay I get an email to say theyre not! the emails always say to say theyre not in stock and I will have to wait a week or more for the products to get to them

Customer Service
Product Quality
Return Claim MadeNo
Rebekah

RebekahSouth East Queensland, QLD

Really disappointed

published
Customer Service
Store LocationMolendinar
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Delivery is way too slow

published

Needed to order something that was urgent - it took 4 days to arrive auckland to auckland - this should be at last over night if not same day. I cold have driven and picked it up quicker ,

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Hi Lisa - I think you might have us confused with the NZ Pharmacy Direct https://www.pharmacydirect.co.nz/. We aren't servicing NZ just yet.
Kind Regards - Caitlin

Samar

Samar

  • 6 reviews
  • Verified customer

Expired items sent

published

I have been ordering from them for around eight years never had a problem great

published

Very satisfied received goods quickly goods service would and do recommend it to anyone. Thank you pharmacy direct. Happy chap

Chemists

Find out how Pharmacy Direct compares to other Chemists

Know better, choose better.

Compare all
Clive

CliveMelbourne

  • 10 reviews
  • 16 likes
  • Verified customer

2 months and still waiting for my order!

published

I ordered Waterpik toothbrush replacement heads on Oct 26 2018. I still have not received my order as of Dec 14 2018. When I enquire the reply is ALWAYS " we are expecting a delivery early next week and we will ship them out to you immediately". I received 4 out of the 10 items I ordered on Dec 7 again with the usual message as above.
I advise all to strongly avoid this company. They have taken my $300 and not supplied the goods after nearly 2 months.

tmrana

tmrana

  • 3 reviews
  • 6 likes

Ordered Hay Fever Spray for Hay Fever Season, which is coming after 2 months (commitment was 2 weeks

published

Ordered 3 bottles of Hay Fever Spray, I received an next day that they are out of stock and the stock is coming next week. So there will be a little delay, After 3 weeks i sent them another email regarding my Hay fever spray as this is the season, and the answer was "Sorry our stock is coming in late november (so another month) wait, Don't trust them and dont buy anything from them. Medication is a thing which we need urgently not like waiting for months.
I am not able to give them 0 Star.
Pathetic service.

Jennifer

JenniferMelbourne

Fantastic site! Honest!

published

I made the order online, for a product no stores stock anymore. As I am buying bulk, I was worried if this was an honest company.
Well, YES! Pharmacy Direct sent me emails so I could be home for the delivery, I received everything I purchased and this was all within 4days of purchase (Queensland to Melbourne).
I am extremely happy I found my new go to site when I need refills!

Fast shipping Excellent service

published

Ordered it on Friday and received it on Tuesday. Very Fast shipping , Customer service Excellent ,Will buy it again and again

Julie29

Julie29Hunter Region, NSW

  • 12 reviews
  • 2 likes

Excellent service. Can't understand the complaints!

published
Page 1 of 5

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Pharmacy Direct representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.