SCAM! Ordered products on 19 March & not sent for delivery until now. Call and email no response!! Crazy scam!!
It is really bad considering they don't even pick up our calls/ respond to our emails. Don't buy products here! Trust me! They have the worst customer care ever!! Terrible! They just take your money then don't even care what happens next meanwhile i need the vitamins!
Terrible is an understatement
It is the fourth time i have tried to contact pharmacy direct regarding my order placed two weeks ago. There is no reply and definately no customer service. I have tried to call but the phone goes straight to hold or voicemail of which neither gets answered. Avoid this company unless you want to be out of pocket and utterly disappointed.
Very poor communication- if I could give NO stars I would
I ordered and paid for what I needed 10 days ago. The order has not progressed past the first step. There has been no communication from the company as to what is happening with the order (their site still has the items listed as in stock) and despite several emails, there has been no communication from them.
Never again would I purchase from this company. They have my money and now I am left to try to chase them to get what I paid for.
I’ll give my experience at Pharmacy direct a five-star. Don’t know why the ratings are so low, but I’d shop here again.
Very user friendly and would use it again.
Efficient on picking up the call
Professional on email updates
Quick on delivery
Pharmacy direct is the only store who sell the product I need
This is first time I purchasing from pharmacy direct and it was very disappointing.
I have ordered 8 box of Restoria Express Mens Dark Brown. when the order arrived, I find half of packaging been damaged and they looks like been on shelf for a long time with dust on top. When I checked the expiry date two of them only one month left.
I have been purchasing my (and my families) meds from Pharmacy Direct for years and has always been a great service until now.
Like others I am awaiting meds and am unsure to go back to Dr to get another script(s) etc. I've tried to email them and after waiting on the phone I am now told there is no one available to take my call. I understand this is a crazy time but even an update on orders would be great.
Is this the only way to get a response?????????????
They dont tell you stuff is not in stock
Placed an online order, paid and waited five days but I didn't receive an email notifying me that the goods had been shipped, this is their process. Rang up and they didn't have the goods I ordered in stock.
Deceitful is not nice word but certainly applies to an organisation who is happy to take your money and not tell you what you have ordered is not in stock. Avoid this deceitful online pharmacy.
Never have my order in stock
Every time I buy off this website the products I want say they are in stock and as soon as I pay I get an email to say theyre not! the emails always say to say theyre not in stock and I will have to wait a week or more for the products to get to them
I ordered some masseur sandals and followed the size chart to select my size. In Australia ladies I'm usually a 7 or an 8 so I ordered the maseur 6 thinking ingredients they'll fit..maybe be a little bigger if anything. I looked up stockists near me on maseur website and there are none. When I got to the delivery stage I selected the option of the delivery to be left in a safe place if no one was at home. I found a delivery card under my door on Sunday and they must have sent them back to the post office for me to collect. When I collected the ...package and got them home they were too small. I was so disappointed as now I had to organise sending get them back and getting the right size up and I'd be waiting at least another week. When I called up to get I structures for sending back. I was told I'd have to pay for postage back to pharmacy direct and then pay for the delivery to come back out to me! $7.95 each way! I could believe what I was hearing. I spoke to someone called Jackie and she told me I "should have checked the size chart" before I ordered. I told her yes I did check the size chart. I explaine i thought it was out of the ordinary to have to pay for delivery both ways ehrn you exchange something youd bought online She kept interrupting me and talking over me and it got to the point where she was yelling and being quite aggressive. She told me I could email my complaint to and tell them that most other places don't charge for delivery and see what they have to say (in a really sarcastic voice)She said if I wanted a refund then I wouldn't get the postage back for that either so I'm out of pocket for that too. Either way, I'm at a loss. The shoes don't fit and if I send back then I lose money. I'm really disappointed and the way she spoke to me was so rude. It's as though she couldn't see where I was coming from and simply didn't care. I don't know what to do now.
- Verified customer
Expired items sent
I’m sending them back with the open bottle that appears to be old stock as it’s all clumped together - I don’t know how you sell things like this - you have even sent out three bottles that have expired
You can harm people and you don’t care - I will have to write a review about your company stating how terrible your customer service people are - they lie about orders they lie about emails sent and they lie about information about products - the fish oil does not clump up together - as I went to a local chemist and they had many on the shelve...
- Verified customer
2 months and still waiting for my order!
I ordered Waterpik toothbrush replacement heads on Oct 26 2018. I still have not received my order as of Dec 14 2018. When I enquire the reply is ALWAYS " we are expecting a delivery early next week and we will ship them out to you immediately". I received 4 out of the 10 items I ordered on Dec 7 again with the usual message as above.
I advise all to strongly avoid this company. They have taken my $300 and not supplied the goods after nearly 2 months.
Ordered Hay Fever Spray for Hay Fever Season, which is coming after 2 months (commitment was 2 weeks
Ordered 3 bottles of Hay Fever Spray, I received an next day that they are out of stock and the stock is coming next week. So there will be a little delay, After 3 weeks i sent them another email regarding my Hay fever spray as this is the season, and the answer was "Sorry our stock is coming in late november (so another month) wait, Don't trust them and dont buy anything from them. Medication is a thing which we need urgently not like waiting for months.
I am not able to give them 0 Star.
Fantastic site! Honest!
I made the order online, for a product no stores stock anymore. As I am buying bulk, I was worried if this was an honest company.
Well, YES! Pharmacy Direct sent me emails so I could be home for the delivery, I received everything I purchased and this was all within 4days of purchase (Queensland to Melbourne).
I am extremely happy I found my new go to site when I need refills!
Excellent service. Can't understand the complaints!
I used to use Pharmacy Direct some years ago but hadn't for a long time...until last week. I placed an order as they had a product I couldn't get anywhere else but then I accidentally read the reviews people had left regarding the poor service since the company moved interstate and they'd been bought out, and I thought....Oh No ...what have I done? So I phoned pharmacy direct- no problem getting a very pleasant girl on the phone, who assured me the company was dealing with my order and it had indeed been dispatched that day. She explained that...the relocation of the company had lead to some initial problems which have all been ironed out now. I agree...they are as good as they used to be! My order arrived today (Friday) after being placed on Monday, can't get much better than that. If you are unsure about using this company, think again because their service was exceptional.
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