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Phil Hoffmann Travel

Phil Hoffmann Travel

4.1 from 54 reviews

Reviews

(38)
(1)
(4)
(3)
(8)
  • Transparency
    4.5 (27)
  • Customer Service
    4.6 (30)
  • Trip Completed Yes (23) · No (7)
  • Ease of Booking
    4.7 (30)


Tayla

TaylaLaunceston, TAS

Christmas in Europe

published

We had no idea where to start with planning or holiday! Belinda listened to our travel goals and ‘must do’s’ and found us the most perfect tour that answered them all. Importantly it all fit within our budget with no unexpected fees. We traveled through Central Europe for 3 weeks which included Christmas and New Years. Highlights included the beautiful Christmas markets, seeing Prague lit up at night and learning so much from the fabulous local experts on our tour. This trip exceeded our expectations - I’ve come home feeling completely satisfied with the whole experience. I would definitely book through Phil Hoffman travel again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Lloyd

LloydMetropolitan Adelaide, SA

  • 2 reviews

Very Professional Bernadette

published

My wife and I have availed ourselves of the services of PHT now for a number of years. We have always found the service provided to be most satisfactory. Since the opening of the Modbury Branch our consultant has been Bernadette Boyce. We cannot speak more highly of her. She is very experienced and extremely professional. I like to keep on top of our holiday planning details and Bernadette is right there with us every step of the way. Any problems arising with providers are attended to quickly and without fuss and Bernadette makes sure that her clients' (us) best interests are well and truly looked after. Thank you Bernadette. We have more on our bucket list yet!!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Insurance, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Cheryl Browne

Cheryl BrowneMetropolitan Adelaide, SA

Service with a smile :)

published

I booked a family tour to Eastern USA and Canada (15 days) through Natalie at PHT at Modbury. Throughout the whole process Natalie was friendly, professional and ready to help whenever I needed it. She went above and beyond what I expected of her and her customer service was exceptional. As this was my first experience booking a trip through an agent and my first big trip overseas there were times I sought clarification and answers to questions and Natalie always got back to me quickly and nothing was ever too much or too hard for her. Thank you to PHT Modbury and especially Natalie for a pleasant and painless experience. I look forward to booking my next holiday escape.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Insurance, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
John

JohnCentral, SA

A wonderful experience

published

We have spent a wonderful 14 days in Cambodia and Vietnam, including a Mekong Cruise.
Adam at PHT Barossa was excellent to work with ,and it all flowed perfectly as planned.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise, Flights, Insurance and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Colleen

ColleenSouth Australia

It is all about chemistry

published

We have been dealing with Mark for many years and have found him to be professional and honest which is very refreshing, I like to research my holiday so when I see Mark he will put it altogether to what I want, if there is any issues he notifies us asap so it is dealt with before our holiday. This was our first cruise and it will not be our last.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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2 comments
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Colleen
Colleen

Thank you, I give credit where credit is due


Christine Atherton

Christine AthertonMetropolitan Adelaide, SA

  • 2 reviews

A wonderful trip.

published

We have booked quite a number of trips through Sarina at PHT at Modbury and been really happy with her professional approach.Our most recent trip being the Prague to Paris Christmas Markets river cruise which exceeded our expectations and was a wonderful experience.We look forward to booking further excursions with her.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Denis and Marion

Denis and MarionMetropolitan Adelaide, SA

Great Service

published

We have been cared for by Sarina at PHT Modbury for overseas holidays now for about 6 years. Sarina has always ensured that our plans become reality, by really listening to what we want. We like everything taken care of from our door when we leave, until we arrive back and Sarina’s hard work makes sure this happens. She knows us so well now that she can anticipate our requirements and will make suggestions before we even ask for them. Thank you, Sarina, and well done PHT.

Transparency
Customer Service
Ease of Booking
Booking Type Accommodation, Flights and Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Kathy and Larraine

Kathy and LarraineMetropolitan Adelaide, SA

  • Verified customer

PHT Modbury

published

We attended an info night with PHT escort APT trip to Canada & Alaska in 2014 & had Kelly as our consultant. We have been to Kelly every year since. She is great & the rest of the team are always helpful as well. We have booked, Canada & Alaska, Vietnam & Cambodia, European River Cruise with Prague & Paris either side (all APT) & Hawaii. We have never had any issues while away & any changes we ask for in our itinerary have been dealt with in a professional manner. We are getting organised to book our next appointment with Kelly for our next adventure. We also share our experiences with each other from our trips.

Transparency
Customer Service
Ease of Booking
Booking Type Accommodation, Cruise, Flights, Insurance, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Sharyn and Michael Bird

Sharyn and Michael BirdMetropolitan Adelaide, SA

PHT Modbury

published

We have been looked after by Bernadette Boyce for the past 13 years
She is always so approachable, kind and always has that beautuful smile on her face
We have followed her from place to place where she has worked
Always the professional
Our holidays have always been amazing
and never has there been any mix up with hotels, flights,accommodation etc
We feel blessed to have her as our friend and the best tour agent
We would never go anywhere else
Please dont retire Bernie until we have done all our trips
Even when we had a shocking experience with Insight cancelling our trip she fought like hell to help us and make things better for us xxx

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
C C Gra

C C GraSouth Australia

PHT Modbury Experience

published

8 holidays & 2 pending all arranged through Bernadette Boyce at PHT Modbury excellent service and Bernadettes professionalism always shines through. Got stuck in Seattle due flight delays Bernadette came swiftly to our aid

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Bigus

BigusSouth Australia

  • 2 reviews

Highly Recommend

published

Since 2015 we have booked seven cruises with Kelly at PHT Modbury. We have found Kelly to be knowledgeable and meticulous in planning our holidays and we wouldn't think of going anywhere else. It is always a pleasure to talk/email her as she is cheerful, punctual in finding out information, professional and above all accurate with information that she provides. We are now planning a huge UK and Ireland trip for the end of the year and everything is coming together wonderfully. Of course, we love that PHT is a SA company. We can't wait for our cruise in a couple of weeks! Thanks again Kelly.
R & R

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Insurance and Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Nola Manuel

Nola ManuelSouth Australia

Great service at Modbury Office

published

We have dealt with Kerri Hanisch at PHT Modbury and previously at Norwood and Stirling for 10 years and many cruises. Her attention to detail leaves us with no doubt our trip will all go according to plan. She is always very happy and willing to help if we need to make any changes.
Kerri is now looking out for another cruise for us in 2021/2022.
The ratings we have given are all related to the service Kerri provides.
Nola & Geoff

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise and Flights
See all answers
1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Marg

MargMetropolitan Adelaide, SA

  • 2 reviews

Would not travel with any other company

published

We have used Phil Hoffman travel agency for many yrs and are confident each time that our travel plans composed by the wonderful Kerri from the Modbury branch are fined tuned to the last detail. Kerri has also been fantastic re sourcing options or places to visit and potential costs involved when we are still musing over where to travel next. Kerri knows our expectations and provides us with the best service possible so that we travel confidently each trip that we take. We were once persuaded by family to use another travel provider with devastating results so never again!!! Phil Hoffman travel and Kerri ensure that all our travel plans go according to plan from the start of our booking till the return journey.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Car Hire, Cruise, Flights, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Angela

AngelaMetropolitan Adelaide, SA

stress holidays with Kerri from Modbury PHT

published

kerri from Modbury PHT has proven to be passionate and caring about making her clients leave the office happy and at ease and not worry about their coming trip as she makes sure everything is taken care of and we leave with a positive mind and little to worry about. thank you Kerri

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Car Hire, Cruise and Flights
See all answers
1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Sharen

SharenCentral, SA

  • 2 reviews

Excellent service

published

Amanda Charleson,has booked a few trips for me a husband a our business, and have another booked next year 2020 , Amanda is a very cheerful a helpful that goes out of her way to help you to book your next holiday ...Sharen & Craig

Trip Completed Yes
Booking Type Cruise and Flights
1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
andyaus

andyausAdelaide

  • 4 reviews

Faultless

published

Very happy with Kerri at PHT Modbury, very cheerful and very helpful ! Find the meet and greet before our cruise a positive experience and onboard with our host couple Pam and Adrian was very worthwhile.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Travel bookings

published

Kerri Hanisch has booked a number of trips for my husband and I and we are very impressed with her professionalism and care. Kerri goes to a lot of trouble to find the best priced flights for us for which we thank her.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights and Insurance
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Ros.

Ros.Metropolitan Adelaide, SA

Great service over several years!!

published

We have been booking holidays with Kerri Hanisch for a number of years, when she worked at PHT Norwood, then at Stirling & now Modbury.
We have always found Kerri to be honest & thorough with all our requests.
We have booked several overseas holidays through her and have always been happy with the amount of research she puts in the give us the best possible outcome.
Thanks for a great job Kerri, look forward to catching up soon to collect documents for upcoming trip.
Ros & Don

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Anna

AnnaMetropolitan Adelaide, SA

Perfect in every way

published

Booked a cruise and everything went according to plan without any issues. My husband & I have to book last minute and Kerri at Modbury is fab. nothing is too much trouble friendly and always finding the best deals for us with great suggestions, and less stressful for us so we can enjoy our holiday. Looking forward to catching up in the new year for our next adventure. Thanks

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise, Flights and Insurance
See all answers
1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Richard

RichardMetropolitan Adelaide, SA

Great Service Over Multiple Trips

published

My wife and I, and also our travel buddy friends, have booked several holidays with Mark at PHT Modbury. Mark totally understands our preferences, always gets us the best deal, and his follow up to queries and requests is always prompt. Very happy with the service and in the process of booking our next adventure.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Car Hire, Cruise, Flights and Insurance
See all answers
1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

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