For the HX8211/06 and HX8221 Philips is offering reviewers that take the time to write a review a $15 Coles Group Gift Card. This is applicable to those that write a review between March 25th and September 30th, 2018. Reviews can be both positive and negative. This is in line with ProductReview.com.au's incentive policies and may explain the spike in review numbers.
I do like the Phillips air floss and have had no issues in using it. My concern is keeping the chamber and end of the flossed clean. It seems to be very dirty from water deposits. I never use mouth wash in it. I am concerned that I am shooting muck into my mouth. If I can see what is going on on the outside what is building up on the inside
Purchased in June 2017.
Works well but I went back to regular flossing soon after buying.
Works well but I went back to regular flossing soon after buying. It feels like i was doing a better job with regular floss and I had issues using the AirFloss between some of my teeth due to the tight space.
Purchased in June 2017.
One my second one in less than a year and it has just died exactly as the first one did..
One my second one in less than a year and it has just died exactly as the first one did. Tried charging for 24 hours and that did nothing. From reading the reviews here this is not uncommon. I wish i had seen these reviews before purchasing. I'll buy a waterpik instead and bin the one i have.
Philips Sonicare AirFloss
The main function of electric toothbrush is of course to better whiten my teeth and protect my mouth
Through the rapid rotation or vibration of the motor movements, the brush head can generate high-frequency vibration, instantly decompose the toothpaste into fine foam, and deeply clean the teeth gaps. Meanwhile, the vibration of the brush hair can promote blood circulation in the mouth and have a massage effect on gingival tissue.
The battery is so powerful that I only charge it once every two weeks
- Verified purchase
I tried two both expired working shortly after guarantee expired.
This is a great product while it works. I bought a replacement when it stopped short one day never to run again. The replacement was great while it worked but it stopped yesterday. Product life seems to be a problem with all Philips AirFloss models. Will I replace it with a third? Despite of a 20% off voucher from Philips I have decided NO. Don't reinforce failure. I will try the Waterpik offering as there are no reported unit failures shortly after the elapse of the guarantee and while bulkier in size reviews rate them better at cleaning tartar. It was a great product but lasted too short twice.
If they lasted more than one and a half years before expiring I would have awarded. Too expensive factoring in such a short life.
- Verified purchase
Good Product but not at all recommended
I have purchased two of these in last 2 years owing to the fact the they are really useful when they work but will just die all of sudden. Great product in terms of what it does but noting the price and the life span, it is not at all recommended. My issue with the airflosser has been that it will turn on but will not floss i.e. there will be no air and water/mouthwash droplets that will come out of it.
Defect In Product; Warranty Not Being Honored!!
I purchased 2 Sonicare Air Floss Pro, one in November 2015 and one in January 2016; one for myself and one for my husband. I registered the products online and the product was supposed to in warranty for 2 1/2 years. Like so many other users have experienced, the products fail after a few months of use with a similar issue each time: the unit locks up and does not turn on even though it has a full charge!! I have had each of these products replaced twice (and returned the defective model to Phillps). Today I call because one of the airfloss s...topped working yet again. PHILLIPS refused to replace the product even though there is a year left on the warranty!! I was offered a 10% discount coupon. Phillips has to know that there is an ongoing issue with this product but still refuses to replace or refund the purchase price!! This is a wonderful product (when it works) but Phillips needs to step up and honor their warranty or issue a refund!!
Will Philips Sonicare backup their product - what is a fair use?
Now on to my third Sonicare in four years. The first failed, then the second replaced under warranty. Now it has failed again - the motor died. I have looked after the unit properly. Rang the help line - after a wait on the phone I was told - sorry - it is an old model, we only have 3% failure rate - but it is out of warranty. I don't think that is good enough for a premium brand and product. What is a fair lifetime for a product? - in my case it works out at 1.3 years per unit - that is not fair or reasonable. The Sonicare Airflosser does a go...od job, but it appears if you are one of those 3% they (at least the person I spoke to) won't recognise that there must be a manufacturing defect in that particular unit and backup their product. Peter.
I am on my second and it has failed after 9 months, the first lasted 10 months and I didn't have the receipt so bought another as the concept is very good. I rang the 1300 number about my recent fail and this time I had kept everything in case. The fellow was quite unpleasant telling me it was an old model. There is no expiry date on the box!!! and I bought it in good faith. Anyway I will proceed with my claim and hope that there are no problems gaining a replacement. It seems they do not last which makes the whole business rather expensive. Perhaps there is a more reliable alternative?
As others have found, this is not a reliable product. My first one died after 6 months. SHAVERSHOP were very good in replacing it with no questions asked. Full credit to Shavershop but Philips really need to lift their game with this. I like the concept but am not fully convinced that this flosser actually removes all the gungy bits like real flossing does and may lead to people think they are flossing well, but they are not!
Great product but unreliable
I loved my air flosser and used every day. I even purchased one as a Christmas gift. However, mine stopped charging and a replacement was issued. Since it has come back it does absolutely nothing. I have used and have to floss straight after. The air coming out is weak and useless. And the one I purchased st Christmas is also broken, and it was only used for 2 weeks. I was told if I wanted a another replacement I would have to over postage etc. not very good service considering I have spent close to $400 on items that are both useless now. Very disappointed
Having purchased 3 models in 3 years with preliminary recommendations from my dental surgeon, this is a very fragile, poorly assembled and short acting product. My dentist agrees. a very poor warranty as well. Would never recommend
Very expensive and almost seems like an expensive novelty product.
Worst Flosser I have ever used
I bought this flosser, thinking it would be better than the Panasonic and the WaterPik flosser I used prior to buying the Philips. Worst mistake ever. After flossing with the Sonicare AirFloss I then have to use my wife's WaterPik to actually get the pieces of food out from between my teeth.
I'm actually, very disappointed...last time I buy something just based on a BIG name.
Problems quickly resolved by returning it to my retailer
I see a few reviews complaining about reliability. I had 2 fail in warranty and they were immediately replaced without question when I returned them to my retailer - Shaver Shop in Adelaide. I suspect there was a number of units sold with suspect batteries. Lesson here is find a good retailer and keep your receipt.
On the plus side I now use it every day ( in the shower to avoid splatter problems) and at my last dentist visit I was given a glowing report given that I normally get a telling off by my Gen Y hygienist for poor flossing technique.
- ‹ Prev
- Next ›
Questions & Answers
I watched a video demo on You Tube of the Philips AirFloss. It seemed to give out a fairly powerful shot which I would expect to give a proper clean, however, I have sensitive teeth and gums and I'm wondering if the shot action can hurt at all?
Hello! The shot action dose not hurt but might make your gums bleed. However any floss makes your gum bleed. I found that over time this stops. It might give you a bit of a fright because the air/water shot is powerful, hehe. It's a great product and I love it. Keeps my gums and teeth really clean!!!! I hope this helps.....
Hi it is a short firm blast, it takes a little perseverance , I had sensitive gums and using a mouthwash in the blast tank cleaned and aerated my gums, don't overdo it and just do one shot at a time between the teeth this should ensure healthy gums in a few weeks making them less sensitive as well.
The device is wonderful, but I have problem with its life. I bought one from HK International Airport last November, and started having difficulty with the battery this April. Instead of allowing you using for a couple weeks between charge, I had to charge it almost everyday. Recently, the battery seemed to be totally dead. As the battery is not replaceable, this means that my device is also dead.
As I did not buy it in OZ, I do not know whom I should go for advice.
Regarding your Philips Sonicare AirFloss, please contact our Consumer Care Centre on Ph: 1300 363 391 (Option) 4, as the Philips Sonicare products are sold with a two year International Warranty.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.