Philips Sonicare AirFloss HX8111/02 (Original)

Philips air flosser problems – Just stop working and sometimes start again. Some electronic problem while the mechanical system still is working. i am repairing it myself now so I can still use it. I am happy with it now. Show details

Effective – I do like the Phillips air floss and have had no issues in using it. My concern is keeping the chamber and end of the flossed clean. It seems to be very dirty from water deposits. I never use mouth wash in it. I am concerned that I am shooting muck into my mouth. If I can see what is going on on the outside what is building up on the inside Show details ·  1

Works well but I went back to regular flossing soon after buying – Works well but I went back to regular flossing soon after buying. It feels like i was doing a better job with regular floss and I had issues using the AirFloss between some of my teeth due to the tight space. Show details

Philips Sonicare AirFloss – The main function of electric toothbrush is of course to better whiten my teeth and protect my mouth Through the rapid rotation or vibration of the motor movements, the brush head can generate high-frequency vibration, instantly decompose the toothpaste into fine foam, and deeply clean the teeth gaps. Meanwhile, the vibration of the brush hair… Read more ·  1

can promote blood circulation in the mouth and have a massage effect on gingival tissue.

The battery is so powerful that I only charge it once every two weeks

very average – i guess it worked well but i soon returned to regular flossing after buying as it felt like it did a better job. it dies super fast and just isnt worth it Show details

One my second one in less than a year and it has just died exactly as the first one did – One my second one in less than a year and it has just died exactly as the first one did. Tried charging for 24 hours and that did nothing. From reading the reviews here this is not uncommon. I wish i had seen these reviews before purchasing. I'll buy a waterpik instead and bin the one i have.

I tried two both expired working shortly after guarantee expired – This is a great product while it works. I bought a replacement when it stopped short one day never to run again. The replacement was great while it worked but it stopped yesterday. Product life seems to be a problem with all Philips AirFloss models. Will I replace it with a third? Despite of a 20% off voucher from Philips I have decided NO. … Read more

Don't reinforce failure. I will try the Waterpik offering as there are no reported unit failures shortly after the elapse of the guarantee and while bulkier in size reviews rate them better at cleaning tartar. It was a great product but lasted too short twice.

If they lasted more than one and a half years before expiring I would have awarded. Too expensive factoring in such a short life.

I like it – Strong pressure, I like it. I wish there is a bigger space to store water. Battery amazingly last for ages after full charge. I use mouthwash no alc instead of water and it’s grwat  Show reply

Good Product but not at all recommended – I have purchased two of these in last 2 years owing to the fact the they are really useful when they work but will just die all of sudden. Great product in terms of what it does but noting the price and the life span, it is not at all recommended. My issue with the airflosser has been that it will turn on but will not floss i.e. there will be no air and water/mouthwash droplets that will come out of it.

Defect In Product; Warranty Not Being Honored!! – I purchased 2 Sonicare Air Floss Pro, one in November 2015 and one in January 2016; one for myself and one for my husband. I registered the products online and the product was supposed to in warranty for 2 1/2 years. Like so many other users have experienced, the products fail after a few months of use with a similar issue each time: the unit… Read more

locks up and does not turn on even though it has a full charge!! I have had each of these products replaced twice (and returned the defective model to Phillps). Today I call because one of the airfloss stopped working yet again. PHILLIPS refused to replace the product even though there is a year left on the warranty!! I was offered a 10% discount coupon. Phillips has to know that there is an ongoing issue with this product but still refuses to replace or refund the purchase price!! This is a wonderful product (when it works) but Phillips needs to step up and honor their warranty or issue a refund!!

Will Philips Sonicare backup their product - what is a fair use? – Now on to my third Sonicare in four years. The first failed, then the second replaced under warranty. Now it has failed again - the motor died. I have looked after the unit properly. Rang the help line - after a wait on the phone I was told - sorry - it is an old model, we only have 3% failure rate - but it is out of warranty. I don't think that… Read more ·  3

is good enough for a premium brand and product. What is a fair lifetime for a product? - in my case it works out at 1.3 years per unit - that is not fair or reasonable. The Sonicare Airflosser does a good job, but it appears if you are one of those 3% they (at least the person I spoke to) won't recognise that there must be a manufacturing defect in that particular unit and backup their product. Peter.

4 broken down – My 4th one just broke down, all broke down in less than a year, so each only worked for a few months or so. I do think it is a very effective way of flossing, but the continued breaking down is ridiculous!

Third time lucky? – Liked the first one which I bought second hand but it only lasted a couple of months. Bought a new one and it lasted about 4 months. Totally unsatisfactory in my opinion.

problems – I am on my second and it has failed after 9 months, the first lasted 10 months and I didn't have the receipt so bought another as the concept is very good. I rang the 1300 number about my recent fail and this time I had kept everything in case. The fellow was quite unpleasant telling me it was an old model. There is no expiry date on the box!!!… Read more

and I bought it in good faith. Anyway I will proceed with my claim and hope that there are no problems gaining a replacement. It seems they do not last which makes the whole business rather expensive. Perhaps there is a more reliable alternative?

Reliability issues – As others have found, this is not a reliable product. My first one died after 6 months. SHAVERSHOP were very good in replacing it with no questions asked. Full credit to Shavershop but Philips really need to lift their game with this. I like the concept but am not fully convinced that this flosser actually removes all the gungy bits like real flossing does and may lead to people think they are flossing well, but they are not!

Great product but unreliable – I loved my air flosser and used every day. I even purchased one as a Christmas gift. However, mine stopped charging and a replacement was issued. Since it has come back it does absolutely nothing. I have used and have to floss straight after. The air coming out is weak and useless. And the one I purchased st Christmas is also broken, and it was… Read more

only used for 2 weeks. I was told if I wanted a another replacement I would have to over postage etc. not very good service considering I have spent close to $400 on items that are both useless now. Very disappointed

love it – This flosser is so good as i am a quadriplegic and cant floss by myself but i can now thanks to this. Got it last Christmas and it is still going strong, found a great tip by putting listerine in the water compartment.  Show reply

Pretty awful – Having purchased 3 models in 3 years with preliminary recommendations from my dental surgeon, this is a very fragile, poorly assembled and short acting product. My dentist agrees. a very poor warranty as well. Would never recommend Very expensive and almost seems like an expensive novelty product.

Worst Flosser I have ever used – I bought this flosser, thinking it would be better than the Panasonic and the WaterPik flosser I used prior to buying the Philips. Worst mistake ever. After flossing with the Sonicare AirFloss I then have to use my wife's WaterPik to actually get the pieces of food out from between my teeth. I'm actually, very disappointed...last time I buy something just based on a BIG name.

Unreliable – My philips airflosser that I bought in December 2014 has finally died. It did not even last a year. It was a present so I do not even have the receipt. Terrible product.

Problems quickly resolved by returning it to my retailer – I see a few reviews complaining about reliability. I had 2 fail in warranty and they were immediately replaced without question when I returned them to my retailer - Shaver Shop in Adelaide. I suspect there was a number of units sold with suspect batteries. Lesson here is find a good retailer and keep your receipt. On the plus side I now use it… Read more ·  1

every day ( in the shower to avoid splatter problems) and at my last dentist visit I was given a glowing report given that I normally get a telling off by my Gen Y hygienist for poor flossing technique.

Thoroughly recommend.

Bought my 2nd air floss – First sonic air floss died just outside of warranty bought 2nd one & exactly same thing happened last week. Seems to be the charger that is the issue. Very hesitant about buying another one. I will look at other options

Do not purchase, air floss dead within one month – This must be a joke. Bought the product and after 3 weeks it is completely dead. €60 down the drain for nothing. Your product sucks. Regret buying it.

A dud experience with this machine – Philips Sonicare Air Flosser purcahsed on 24 April 2015, died 24 June 2015. Bought on the recommendation of a Dental Hygienist. I only got two months of excellent service for a machine with a 2 year warranty and CE certification - what a joke. Problem seems to be with charger or the battery. I see from other comments that I am not alone in feeling ripped off.

Effective - But not durable – Easy to use and definitely effective and an improvement on floss alone. Unfortunately stopped spraying after 1 year. Philips replaced the body under warranty but a year on and now battery has died.

I will be returning this iteam as unfit for purpose – I found this airflosser ineffective and essentially a waste of money. I will be returning it. The nozzle couldn't possibly work and the thumping action would I feel sure damage my teeth.

Great when it works! – Like Dom from Melbourne, my Airfloss simply stops working when I press the top of the unit to begin flossing. It appears to charge ok. The green light comes on when I power it up, but then powers back down as soon as I go to floss.

Great idea let down by poor reliability – We have just had our 3rd unit stop working within 2 years. 1st one died Phillips replaced it with series 1 which is still going (touch wood). Bought a 2nd one also series 1 so we could both travel with one. This one died so Philips replaced with Series 2. That has now died. Can't complain about Philips as they were very helpful but really… Read more

annoying having a product that keeps on dying and reading the other reviews this seems to be the norm. Problem always seems to be that it wont hold recharge. You can do better Philips - put a rocket up yr R&D guys.

Need design improvement – I bought it last year as recommended by my dentist. It works fine so far but it need some design improvements to make it to the top. First the jet tip connection with the body is weak and it need to have eject button similar to waterpik flosser. Second the mouthwash tank opening needs to replace position with the jet button so it would open… Read more

from the top not from the side as it will leak in the current position.

Also the unit need some kind of housing to keep it clean and safe in the bathroom.

A good addition to traditional flossing – Have had this product for almost a year now and will recommend as an addition to traditional flossing. It will not replace a traditional floss - as it cannot floss where teeth touch. But it does a good job at the base of the teeth, where the gaps are wider and a normal floss misses bits and pieces. It aerates around the gums which is good for… Read more ·  1

those with gums problems. Haven't had any problems with the product - the charge lasts forever, feels sturdy and works well. Wouldn't pay a full price, but it often is on sale which makes it quite affordable.

Nice product shame about the reliability – I bought this on the recommendation of my dentist. It certainly works well, when it is working. I bought it in February 2014, all was well until August 2014, when it just packed up, it refused to charge. I took it back to the retailer who promptly replaced it, this one lasted until last week (February 2015) despite it being fully charged it just… Read more

would not work. Took it back to the retailer who again replaced it, so no argument from me about customer service in that respect. Hopefully it will be third time lucky. When i explained to the retailer what had happened she offered the following advice, it is not like a mobile phone in that you have to let it completely drain itself of power before recharging? That is not what the instruction book says and i personally think that is complete rubbish. So all in all i would say that it is a good product for doing what it says it will but let down by poor reliability

Works Ok. When It works – Like so many others I have had issues with this product. Check the Amazon reviews to see how many have had similar problems. The first unit I purchased May 2012 seized (backfires without expelling liquid) Jan 2013 and was replaced under warranty in Feb 2013.The replacement stopped working Dec 2014, the unit turns itself off immediately when you… Read more

try to use it. Both of these issues have come up many times with reviewers. Being an early adopter of this device I would not have purchased if I had seen so many bad reviews relating to failures.

Spoke to Philips' warranty company today, very polite, offered a replacement (version 2) for $140 dollars as the warranty had expired. I won't be taking up this offer. I hope the new version has sorted out the issues for new buyers as I believe the first version has major design flaws that resulted in a short operating lifespan. Dropping $180 every two years is not an option for most people. I asked the warranty company to double check if Philips can replace under warranty. Let's see what happens.

Does not discharge after a year – When it worked it was doing its job. Went on a business trip when I got back it just clicks no water to clean with.