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Philips Sonicare AirFloss HX8111/02 (Original)

Philips Sonicare AirFloss HX8111/02 (Original)

2.8 from 48 reviews

Reviews

2.8

48 reviews
5
(7)
4
(9)
3
(11)
2
(9)
1
(12)
  • Build Quality
    2.0 (3)
  • Value for Money
    2.0 (3)
  • Ease of Use
    4.0 (3)
  • Cleaning & Maintenance
    2.7 (3)
  • Battery Life
    3.3 (3)
  • Noise Level
    4.0 (3)
  • Sensitive Teeth/GumsYes (0) · No (2)
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6 in 5 years!

published

I bought the air floss 5 years ago and Philips were great to start with when the first 5 broke. Free postage and quick turn around. But then they changed their policy and only replaced 1 year after the original purchase... clearly the 6th one broke a few weeks ago, less than a year after Philips sent it. Will never buy one again. The fact that many broke means there is a problem with the product.

Purchased in August 2015.

Build Quality
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Value for Money
Sensitive Teeth/GumsNo
See all answers
3 comments
Philips
Philips S.Philips
Nick
Nick
Philips
Philips S.Philips

Hi Nick, we understand your point. In this case, we advise you to contact our customer support team via: 0 20 79 49 02 40 (Monday - Friday: 09:00 - 18:00). We hope this helps you!

Kind regards,
The Philips Australia Team

ROG

ROG

  • 2 reviews

Disspointed

published

My family are onto our fourth in total - all four have broken down - the longest any have lasted is 6 months. Harvey Normal has told me I cant keep returning them as it must be us doing something wrong - its not us, its the product - I absolutely love the way it functions. My dentist told us that my sons teeth and gums were better than they had ever been - hence we kept trying to replace them. They just break down all the time. I don't know what to do with the two I have that have stopped functioning as I cant return them. I only replaced one 3 months ago and at $189.00 each I'm truly disappointed

Purchased in December 2019 at Harvey Norman for A$189.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Value for Money
Sensitive Teeth/GumsNo
See all answers
2 comments
Philips
Philips S.Philips
ROG
ROG

the most recently purchased wont take a charge another ceased the spray action and two ceased the spray action made a weird high pitch noise. Cleaning was of no assistance.

Effective

published

I do like the Phillips air floss and have had no issues in using it. My concern is keeping the chamber and end of the flossed clean. It seems to be very dirty from water deposits. I never use mouth wash in it. I am concerned that I am shooting muck into my mouth. If I can see what is going on on the outside what is building up on the inside

Purchased in June 2017.

Build Quality
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Value for Money
See all answers
1 comment
Philips
Philips S.Philips
Electric Toothbrushes & Flossers

Find out how Philips Sonicare AirFloss HX8111/02 (Original) compares to other Electric Toothbrushes & Flossers

Know better, choose better.

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Emma

EmmaSydney, NSW

  • 9 reviews

very average

published

i guess it worked well but i soon returned to regular flossing after buying as it felt like it did a better job. it dies super fast and just isnt worth it

Purchased in April 2018.

1 comment
Philips
Philips S.Philips

The reviewer stated that an incentive was offered for this review

Josh M

Josh MSouth East Queensland, QLD

  • 11 reviews

Works well but I went back to regular flossing soon after buying.

published

Works well but I went back to regular flossing soon after buying. It feels like i was doing a better job with regular floss and I had issues using the AirFloss between some of my teeth due to the tight space.

Purchased in June 2017.

Bryan M

Bryan MDublin

One my second one in less than a year and it has just died exactly as the first one did..

published

One my second one in less than a year and it has just died exactly as the first one did. Tried charging for 24 hours and that did nothing. From reading the reviews here this is not uncommon. I wish i had seen these reviews before purchasing. I'll buy a waterpik instead and bin the one i have.

1 comment
Philips
Philips S.Philips
OIUUIUIU

OIUUIUIUMORRISONS

  • 4 reviews

Philips Sonicare AirFloss

published

The main function of electric toothbrush is of course to better whiten my teeth and protect my mouth

Through the rapid rotation or vibration of the motor movements, the brush head can generate high-frequency vibration, instantly decompose the toothpaste into fine foam, and deeply clean the teeth gaps. Meanwhile, the vibration of the brush hair can promote blood circulation in the mouth and have a massage effect on gingival tissue.

The battery is so powerful that I only charge it once every two weeks

1 comment
Philips
Philips S.Philips

We're glad to hear this and thanks for sharing! :) Spread the word.

Kind regards,
The Philips Australia Team

Brian

BrianCanberra

  • 3 reviews

I like it

published

Strong pressure, I like it. I wish there is a bigger space to store water.

Battery amazingly last for ages after full charge. I use mouthwash no alc instead of water and it’s grwat

1 comment
Philips
Philips S.Philips

I tried two both expired working shortly after guarantee expired.

published

This is a great product while it works. I bought a replacement when it stopped short one day never to run again. The replacement was great while it worked but it stopped yesterday. Product life seems to be a problem with all Philips AirFloss models. Will I replace it with a third? Despite of a 20% off voucher from Philips I have decided NO. Don't reinforce failure. I will try the Waterpik offering as there are no reported unit failures shortly after the elapse of the guarantee and while bulkier in size reviews rate them better at cleaning tartar. It was a great product but lasted too short twice.
If they lasted more than one and a half years before expiring I would have awarded. Too expensive factoring in such a short life.

2 comments
Philips
Philips S.Philips
LeonDonSOD40
LeonDonSOD40
Electric Toothbrushes & Flossers

Find out how Philips Sonicare AirFloss HX8111/02 (Original) compares to other Electric Toothbrushes & Flossers

Know better, choose better.

Compare all
Maldee

MaldeeCanberra

  • 3 reviews

Good Product but not at all recommended

published

I have purchased two of these in last 2 years owing to the fact the they are really useful when they work but will just die all of sudden. Great product in terms of what it does but noting the price and the life span, it is not at all recommended. My issue with the airflosser has been that it will turn on but will not floss i.e. there will be no air and water/mouthwash droplets that will come out of it.

1 comment
Philips
Philips S.Philips
Darlene

DarleneNorth Port

Defect In Product; Warranty Not Being Honored!!

published
1 comment
Philips
Philips S.Philips
Peter M

Peter MAdelaide

Will Philips Sonicare backup their product - what is a fair use?

published
3 comments
Philips
Philips S.Philips
Peter M
Peter M
Philips
Philips S.Philips

4 broken down

published

My 4th one just broke down, all broke down in less than a year, so each only worked for a few months or so. I do think it is a very effective way of flossing, but the continued breaking down is ridiculous!

1 comment
Philips
Philips S.Philips

Third time lucky?

published

Liked the first one which I bought second hand but it only lasted a couple of months. Bought a new one and it lasted about 4 months. Totally unsatisfactory in my opinion.

Jan

JanSouth-Eastern Region, NSW

  • 2 reviews

problems

published

I am on my second and it has failed after 9 months, the first lasted 10 months and I didn't have the receipt so bought another as the concept is very good. I rang the 1300 number about my recent fail and this time I had kept everything in case. The fellow was quite unpleasant telling me it was an old model. There is no expiry date on the box!!! and I bought it in good faith. Anyway I will proceed with my claim and hope that there are no problems gaining a replacement. It seems they do not last which makes the whole business rather expensive. Perhaps there is a more reliable alternative?

2 comments
Philips
Philips S.Philips
Jan
Jan

Thanks for the reply and when I go to a large shopping centre I will look for the Ultra model.

Electric Toothbrushes & Flossers

Find out how Philips Sonicare AirFloss HX8111/02 (Original) compares to other Electric Toothbrushes & Flossers

Know better, choose better.

Compare all
alibaba

alibabaAU

  • 3 reviews

Reliability issues

published

As others have found, this is not a reliable product. My first one died after 6 months. SHAVERSHOP were very good in replacing it with no questions asked. Full credit to Shavershop but Philips really need to lift their game with this. I like the concept but am not fully convinced that this flosser actually removes all the gungy bits like real flossing does and may lead to people think they are flossing well, but they are not!

1 comment
Philips
Philips S.Philips
Bianca

BiancaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great product but unreliable

published

I loved my air flosser and used every day. I even purchased one as a Christmas gift. However, mine stopped charging and a replacement was issued. Since it has come back it does absolutely nothing. I have used and have to floss straight after. The air coming out is weak and useless. And the one I purchased st Christmas is also broken, and it was only used for 2 weeks. I was told if I wanted a another replacement I would have to over postage etc. not very good service considering I have spent close to $400 on items that are both useless now. Very disappointed

1 comment
Philips
Philips S.Philips

love it

published

This flosser is so good as i am a quadriplegic and cant floss by myself but i can now thanks to this. Got it last Christmas and it is still going strong, found a great tip by putting listerine in the water compartment.

1 comment
Philips
Philips S.Philips
Geoff Cole

Geoff ColeSydney

  • 2 reviews

Pretty awful

published

Having purchased 3 models in 3 years with preliminary recommendations from my dental surgeon, this is a very fragile, poorly assembled and short acting product. My dentist agrees. a very poor warranty as well. Would never recommend
Very expensive and almost seems like an expensive novelty product.

4 comments
Philips
Philips S.Philips
Geoff Cole
Geoff Cole
Philips
Philips S.Philips

Mmhh, that doesn't sound good Geoff. We'd like to ask you to call us about this in order to help you in a fast and more personal way. Thanks a lot!

C.Hage

C.HageSydney

Worst Flosser I have ever used

published

I bought this flosser, thinking it would be better than the Panasonic and the WaterPik flosser I used prior to buying the Philips. Worst mistake ever. After flossing with the Sonicare AirFloss I then have to use my wife's WaterPik to actually get the pieces of food out from between my teeth.
I'm actually, very disappointed...last time I buy something just based on a BIG name.

1 comment
Philips
Philips S.Philips

Hi there. It's a pity to read about your negative experiences with the Airfloss. We take this as valuable feedback and we'll make sure that it will reach our development team. Thanks for taking the time to review this item.

Page 1 of 3
See all Philips Sonicare AirFloss reviews

Questions & Answers

Mondayitis

Mondayitisasked

Sonicare AirFloss HX8111/02 (Original)

I watched a video demo on You Tube of the Philips AirFloss. It seemed to give out a fairly powerful shot which I would expect to give a proper clean, however, I have sensitive teeth and gums and I'm wondering if the shot action can hurt at all?

4 answers
Avidreviewer...
Avidreviewer...

Hello! The shot action dose not hurt but might make your gums bleed. However any floss makes your gum bleed. I found that over time this stops. It might give you a bit of a fright because the air/water shot is powerful, hehe. It's a great product and I love it. Keeps my gums and teeth really clean!!!! I hope this helps.....

The Woz Review
The Woz Review

Hi it is a short firm blast, it takes a little perseverance , I had sensitive gums and using a mouthwash in the blast tank cleaned and aerated my gums, don't overdo it and just do one shot at a time between the teeth this should ensure healthy gums in a few weeks making them less sensitive as well.

Mondayitis
Mondayitis

thanks for answering my question

Jerry

Jerryasked

Sonicare AirFloss HX8111/02 (Original)

The device is wonderful, but I have problem with its life. I bought one from HK International Airport last November, and started having difficulty with the battery this April. Instead of allowing you using for a couple weeks between charge, I had to charge it almost everyday. Recently, the battery seemed to be totally dead. As the battery is not replaceable, this means that my device is also dead.
As I did not buy it in OZ, I do not know whom I should go for advice.

3 answers
DBO
DBO

Ours died in the battery as well. Philips is looking at repair/replacement.

Philips
Teagan W.Philips

Dear Jerry,
Regarding your Philips Sonicare AirFloss, please contact our Consumer Care Centre on Ph: 1300 363 391 (Option) 4, as the Philips Sonicare products are sold with a two year International Warranty.

Jerry
Jerry

I have just contacted BPM Australia Pty Ltd, the agent looking after this device. To my surprise, the replacement has been shipped to me right away.
I am very happy with the service!

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