For the HX8211/06 and HX8221 Philips is offering reviewers that take the time to write a review a $15 Coles Group Gift Card. This is applicable to those that write a review between March 25th and September 30th, 2018. Reviews can be both positive and negative. This is in line with ProductReview.com.au's incentive policies and may explain the spike in review numbers.
6 in 5 years!
I bought the air floss 5 years ago and Philips were great to start with when the first 5 broke. Free postage and quick turn around. But then they changed their policy and only replaced 1 year after the original purchase... clearly the 6th one broke a few weeks ago, less than a year after Philips sent it. Will never buy one again. The fact that many broke means there is a problem with the product.
Purchased in August 2015.
My family are onto our fourth in total - all four have broken down - the longest any have lasted is 6 months. Harvey Normal has told me I cant keep returning them as it must be us doing something wrong - its not us, its the product - I absolutely love the way it functions. My dentist told us that my sons teeth and gums were better than they had ever been - hence we kept trying to replace them. They just break down all the time. I don't know what to do with the two I have that have stopped functioning as I cant return them. I only replaced one 3 months ago and at $189.00 each I'm truly disappointed
I do like the Phillips air floss and have had no issues in using it. My concern is keeping the chamber and end of the flossed clean. It seems to be very dirty from water deposits. I never use mouth wash in it. I am concerned that I am shooting muck into my mouth. If I can see what is going on on the outside what is building up on the inside
Purchased in June 2017.
i guess it worked well but i soon returned to regular flossing after buying as it felt like it did a better job. it dies super fast and just isnt worth it
Purchased in April 2018.
The reviewer stated that an incentive was offered for this review
Works well but I went back to regular flossing soon after buying.
Works well but I went back to regular flossing soon after buying. It feels like i was doing a better job with regular floss and I had issues using the AirFloss between some of my teeth due to the tight space.
Purchased in June 2017.
One my second one in less than a year and it has just died exactly as the first one did..
One my second one in less than a year and it has just died exactly as the first one did. Tried charging for 24 hours and that did nothing. From reading the reviews here this is not uncommon. I wish i had seen these reviews before purchasing. I'll buy a waterpik instead and bin the one i have.
Philips Sonicare AirFloss
The main function of electric toothbrush is of course to better whiten my teeth and protect my mouth
Through the rapid rotation or vibration of the motor movements, the brush head can generate high-frequency vibration, instantly decompose the toothpaste into fine foam, and deeply clean the teeth gaps. Meanwhile, the vibration of the brush hair can promote blood circulation in the mouth and have a massage effect on gingival tissue.
The battery is so powerful that I only charge it once every two weeks
I like it
Strong pressure, I like it. I wish there is a bigger space to store water.
Battery amazingly last for ages after full charge. I use mouthwash no alc instead of water and it’s grwat
- Sonicare AirFloss HX8111/02 (Original)
- Verified purchase
I tried two both expired working shortly after guarantee expired.
This is a great product while it works. I bought a replacement when it stopped short one day never to run again. The replacement was great while it worked but it stopped yesterday. Product life seems to be a problem with all Philips AirFloss models. Will I replace it with a third? Despite of a 20% off voucher from Philips I have decided NO. Don't reinforce failure. I will try the Waterpik offering as there are no reported unit failures shortly after the elapse of the guarantee and while bulkier in size reviews rate them better at cleaning tartar. It was a great product but lasted too short twice.
If they lasted more than one and a half years before expiring I would have awarded. Too expensive factoring in such a short life.
- Sonicare AirFloss HX8111/02 (Original)
- Verified purchase
Good Product but not at all recommended
I have purchased two of these in last 2 years owing to the fact the they are really useful when they work but will just die all of sudden. Great product in terms of what it does but noting the price and the life span, it is not at all recommended. My issue with the airflosser has been that it will turn on but will not floss i.e. there will be no air and water/mouthwash droplets that will come out of it.
Defect In Product; Warranty Not Being Honored!!
I purchased 2 Sonicare Air Floss Pro, one in November 2015 and one in January 2016; one for myself and one for my husband. I registered the products online and the product was supposed to in warranty for 2 1/2 years. Like so many other users have experienced, the products fail after a few months of use with a similar issue each time: the unit locks up and does not turn on even though it has a full charge!! I have had each of these products replaced twice (and returned the defective model to Phillps). Today I call because one of the airfloss s...topped working yet again. PHILLIPS refused to replace the product even though there is a year left on the warranty!! I was offered a 10% discount coupon. Phillips has to know that there is an ongoing issue with this product but still refuses to replace or refund the purchase price!! This is a wonderful product (when it works) but Phillips needs to step up and honor their warranty or issue a refund!!
Will Philips Sonicare backup their product - what is a fair use?
Now on to my third Sonicare in four years. The first failed, then the second replaced under warranty. Now it has failed again - the motor died. I have looked after the unit properly. Rang the help line - after a wait on the phone I was told - sorry - it is an old model, we only have 3% failure rate - but it is out of warranty. I don't think that is good enough for a premium brand and product. What is a fair lifetime for a product? - in my case it works out at 1.3 years per unit - that is not fair or reasonable. The Sonicare Airflosser does a go...od job, but it appears if you are one of those 3% they (at least the person I spoke to) won't recognise that there must be a manufacturing defect in that particular unit and backup their product. Peter.
4 broken down
My 4th one just broke down, all broke down in less than a year, so each only worked for a few months or so. I do think it is a very effective way of flossing, but the continued breaking down is ridiculous!
Third time lucky?
Liked the first one which I bought second hand but it only lasted a couple of months. Bought a new one and it lasted about 4 months. Totally unsatisfactory in my opinion.
I am on my second and it has failed after 9 months, the first lasted 10 months and I didn't have the receipt so bought another as the concept is very good. I rang the 1300 number about my recent fail and this time I had kept everything in case. The fellow was quite unpleasant telling me it was an old model. There is no expiry date on the box!!! and I bought it in good faith. Anyway I will proceed with my claim and hope that there are no problems gaining a replacement. It seems they do not last which makes the whole business rather expensive. Perhaps there is a more reliable alternative?
As others have found, this is not a reliable product. My first one died after 6 months. SHAVERSHOP were very good in replacing it with no questions asked. Full credit to Shavershop but Philips really need to lift their game with this. I like the concept but am not fully convinced that this flosser actually removes all the gungy bits like real flossing does and may lead to people think they are flossing well, but they are not!
Great product but unreliable
I loved my air flosser and used every day. I even purchased one as a Christmas gift. However, mine stopped charging and a replacement was issued. Since it has come back it does absolutely nothing. I have used and have to floss straight after. The air coming out is weak and useless. And the one I purchased st Christmas is also broken, and it was only used for 2 weeks. I was told if I wanted a another replacement I would have to over postage etc. not very good service considering I have spent close to $400 on items that are both useless now. Very disappointed
This flosser is so good as i am a quadriplegic and cant floss by myself but i can now thanks to this. Got it last Christmas and it is still going strong, found a great tip by putting listerine in the water compartment.
Having purchased 3 models in 3 years with preliminary recommendations from my dental surgeon, this is a very fragile, poorly assembled and short acting product. My dentist agrees. a very poor warranty as well. Would never recommend
Very expensive and almost seems like an expensive novelty product.
Worst Flosser I have ever used
I bought this flosser, thinking it would be better than the Panasonic and the WaterPik flosser I used prior to buying the Philips. Worst mistake ever. After flossing with the Sonicare AirFloss I then have to use my wife's WaterPik to actually get the pieces of food out from between my teeth.
I'm actually, very disappointed...last time I buy something just based on a BIG name.
Questions & Answers
I watched a video demo on You Tube of the Philips AirFloss. It seemed to give out a fairly powerful shot which I would expect to give a proper clean, however, I have sensitive teeth and gums and I'm wondering if the shot action can hurt at all?
Hello! The shot action dose not hurt but might make your gums bleed. However any floss makes your gum bleed. I found that over time this stops. It might give you a bit of a fright because the air/water shot is powerful, hehe. It's a great product and I love it. Keeps my gums and teeth really clean!!!! I hope this helps.....
Hi it is a short firm blast, it takes a little perseverance , I had sensitive gums and using a mouthwash in the blast tank cleaned and aerated my gums, don't overdo it and just do one shot at a time between the teeth this should ensure healthy gums in a few weeks making them less sensitive as well.
The device is wonderful, but I have problem with its life. I bought one from HK International Airport last November, and started having difficulty with the battery this April. Instead of allowing you using for a couple weeks between charge, I had to charge it almost everyday. Recently, the battery seemed to be totally dead. As the battery is not replaceable, this means that my device is also dead.
As I did not buy it in OZ, I do not know whom I should go for advice.
Regarding your Philips Sonicare AirFloss, please contact our Consumer Care Centre on Ph: 1300 363 391 (Option) 4, as the Philips Sonicare products are sold with a two year International Warranty.
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