Philips AquaTouch AT890/17 Questions & Answers
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My Philips Aqua touch AT890 does not charge. What can be the issue? Also, what is the specification of the battery?
Hi Somar, Thank you for taking your time to leave this review. We are sorry to hear that you are experiencing issues with your Philips Shaver. We suggest you reach out to our colleagues for further assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
How do I know when razor is fully charged. Green light on while charging.
Hi Laureen, thank you very much for your question. If everything is alright the battery is fully charged when the white battery symbol lights up continuously. It will only do this for approximately 30 minutes after it's been fully charged. Hope this explains.
Kind regards, Philips Australia Team
steady orange light after shaving with fully charged shaver
Hi Robert, Thanks for reaching out to us here. If the orange light stays on despite the full charge of the device, it's a sign that the blade needs to be replaced. We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
The Green LED light does not blink when charging. Philips Aqua touchATS 890 . Any help?
Thanks for reaching out, Christopher. We'd be happy to see how we can help you with this. Have you made sure that the charger is correctly placed in the shaver? Is the charger connected to a live power outlet? Feel free to reach out to us directly if you require further assistance. If you're in New Zealand you can call us on 0800 658 224 from Monday – Friday from 09:00 am - 09:00 pm or message us on WhatsApp on +61 435328251 from Monday to Saturday from 09:00am – 09:00pm (chat only). If you're in Australia: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST and WhatsApp is +61 435328251 from Monday to Saturday from 07:00am – 07:00pm EST (chat only).
We look forward to further assisting you.
Kind regards, The Philips Australia Team
Does the green LED light up while shaving is in progress?
Hi Christopher. Thanks for your question. The light on the device is the charging light - which indicates the status of the battery before use, or when it's on the charge. :) Hopefully this helps, but feel free to reach out to us directly for further assistance on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Kind regards, The Philips Australia Team
Thank You. Just thought for a moment that it should have come on while shaving. Much appreciated.
My aquatouch has served me well for the last 4 years. Recently, on trying to charge when battery empty it flashes green and orange continously and can hold charge for like 2 seconds. What might be the problem?
Hello John, Thank you for getting in touch. For further assistance with your Philips AquaTouch, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'll be happy to help.
Kind regards, The Philips Australia Team
Shows me orange light and don't start. Any help? Harshvardhan
Hi there, Thank you for leaving us an inquiry about your AquaTouch groomer. There are specific icons on the screen of your groomer’s handle, implying which particular activity you have to do to have it working well again. You can always refer to your user manual to check this; or, have a look on this troubleshooting guide here: external link
Should you need assistance in the future, our lines are open to answer your call: 1300 363 391 (Mondays to Saturdays from 7:00 am until 7:00 pm) in Australia and 0800 658 224 for New Zealand. Please allow some time to process the call due to the current circumstances.
Have a wonderful week!
Kind regards, The Philips Australia Team
I bought philips Aquatech AT61019272/A product. It’s one third of that blade continues to spin like a motor with the orange light. The other two blades are working well. Any ideas?
Hello Roy, Thanks for reaching out. We're sorry to hear that your AquaTouch shaver isn't performing optimally, and given the situation, we advise letting our product specialists taking a closer look. They can be reached directly at 1300 363 391 (Australia), or 0800 658 224 (New Zealand), and will be more than happy to help.
Kind regards,
The Philips Australia Team
My shaver has stopped turning the motor seems to work but nothing is turning. Please advise?
Hi Brett. Thanks for reaching out to us here. It's unfortunate to hear that you seem to be having issue with your shaver. We can imagine how inconvenient this must be for you. We'd like to find out if there's something we can do to help with this. Could you please reach out to our product specialist on Facebook/Twitter or call us 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). We look forward to your response.
Kind regards, The Philips Australia Team.
my shaver would not switch on when in charging, is this an issue? As per information on internet, it says, the device will work even when being charged. Please help me understand if its a device issue. Thank you.
Hi Rahul, thank you for your question. We recommend you to contact our consumer care for the right answer. You can reach out to them with the phone number 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia and 0800 658 224 from Mondays to Saturdays: 9:00 am - 9:00 pm for New Zealand. We hope this helps you.
Kind regards, The Philips Australia Team
Hi, I hope you can assist me..
As a fan of the Phillips Razor (Ive had three in my lifetime). My latest is several years old (Aquatouch). I let the battery run down as I was abroad with no charger. Returning home, I plugged in the Razor to the charger, green light flashes for a small amount of time, then stays ON, but sadly the Razor is not charging at all (after several hours with the green light on)? Can you help me solve this? Rds Keith
Hello Keith, Thank you for sharing your experience with us here - we're always happy to do our best to help a loyal Philips shavers fan. Have you perhaps tried pressing the on/off button of your shaver for three to five seconds, then turning it on again? If this was not helpful, please feel free to contact us at 1300 363 391 or on Facebook/Twitter - we'll be happy to look further into this for you. Many thanks!
Kind Regards, The Philips Australia Team
Hello, my aqua touch AT890 doesn't power up at all. I lost the power adapter and this has been left without power for several months now. I could see the red light blinking whenever I would click the button but now after I have finally bought the power adapter there is no light with or without power adapter plugged in. I tried to the check power adapter and it does output power so it seems ok. left the power adaptor connected overnight but still there is no luck. any solutions please?
Hi there, thanks for bringing this to our attention. We regret hearing that you've been experiencing some issues with the device, very unlucky indeed. We'd like to recommend you to get in touch with our colleagues via 1300 363 391 (AU) or 0800 658 224 (NZ), as they will be able to look into it and provide assistance. :-) We hope the matter will be resolved shortly!
Kind regards, The Philips Australia Team
Hello Philips thanks for reply. I tried to leave my shaver on charge for days but nothing worked. As a last resort I opened it up (sorry) to check if it might just be some water or dust blocking the circuit. nothing of such was found. I must say awesome build quality. I opened further on the chip board nothing seemed burned and buttery still showed life. began tracing where the power stooped and it was a transistor next from which there was no power. I tried bypassing this transiter, kick started a few time and tdaaa! All of sudden changing light started blinking. I charged it to full and it has been working flawlessly ever since. I must say the build quality is evident and superb.
Hi there, AK, Thanks for you comment. Great to hear that you managed to let it function as it should again. Awesome skills! We're confident that you know what you're doing, but we would advise against repairing your own Philips devices. The warranty will expire if you do so, as we cannot usually guarantee safety anymore. We'd like to thank you again for reaching out to us and we wish you a great day.
Kind regards, The Philips Australia team
My Phillips Aquatouch doesn’t charge. It’s plugged into the wall and no ref light indicating charging. I’ve left it in for 1 hour but no charge at all.
Hey there, thanks for reaching out about that. It sounds like there might be something wrong with your charger itself. Could you perhaps contact us on 1300 363 391 (AU) or on 0800 658 224 (NZ)? We'd be happy to see how we can help you getting shaving soon again. Alternatively you can find us on external link as well.
Kind regards, The Philips Australia Team
my aquatouch AT886/16 has the replacement head indicator flashing with the heads rotating but after 3/5 seconds the flashing indicator goes out and the shaver stops !!!! I have just changed the heads and it does the same. Resetting by pressing the on/off button for 7 seconds and more has no result. The shaver resets after 30 secs to 1 minute with same sequence
Hi there, Nigel. Thanks for reaching out to us and for taking your time to write this review. That doesn't sound good and we like to get in touch and see how we can help. We kindly advise you to contact our colleagues here external link for further assistance.
Kind regards, The Philips Australia Team
When my philips shaver is plugged into mains it shows as being charged but does not switch on.
same with me .. is this an issue with the shaver?
My Philips AT 890 has been great but in recent months when I plug in to re-charge (about every 10 days) the light does not come on (although there is still the hum). After charging there seems much less power each time and I fear that re-charge is not working and one day very soon it will stop!. Can you help? Is the battery failing? Is the charger plug and lead failing? Can I test either or both?
Hi there. Thank you for your question about your Philips AquaTouch. That doesn't sound like something you want to worry about when you're about to have a shave. We advise you to contact our customer support by phone, they'll surely be able to help you with the issues you're experiencing with the AquaTouch. They can be reached at: 1300-363-391. We're sure they can be of assistance and have you back to cleanly shaven in no time.
Kind regards,
The Philips Australia Team
Hi there have a wet and dry aqua touch. Have hardly used it & now it won't charge at all any idea as to why this would happen?
id contact philips and ask them. it can be a broken charger or your battert is dead
Hello there, thank for asking this question. We can imagine how inconvenient this must be. There are several reasons why the shaver might not work. First, it is possible that you need to let the shaver charge fully before it can be used again. For details, please refer to the user manual which you received with the product. Another reason might be that your shaver needs a cleanup. Hairs and dirt particles could block the shaving heads. Please make sure to clean the appliance thoroughly before you try again. If you shaver is fully charged and clean, then you might want to check if the parts are all assembled correctly. This will also prevent the device from working. Finally, the last thing to check is if you've activated the travel lock. You can unlock the shaver by pressing the on/off button for three to five seconds. After this your shaver should get back on.
If all these steps are not helping, and your shaver is still not working, please feel free to reach out to our team on the phone. You can contact us on:
Australia
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm
or New Zealand
0800 658 224
Mondays to Saturdays: 9:00 am - 9:00 pm
We hope that this was helpful. Have a great week.
Kind regards,
The Philips Australia Team
We live in Sydney, Australia.
I just bought AT620 Philips shaver from one of the shops in Hong Kong.
Can't find this model on your system. Does this mean it is fake Philips make?
If not, is the warranty valid world vide?
Regards, Dev
ask philips online or thru their facebook page
Hi there, Dev. Thanks for asking. No worries, this is a real model and it comes with a 2 year international warranty period. :) Not all of our products are sold in each country. This explains why you can't find every model in every country.
If you have any further questions, feel free to send us a message on Facebook or Twitter@philipscare
Kind regards,
The Philips Australia Team
Hello. Its never happened before but the orange light is now on permanently - it was very recently charged. What does that mean please?
Hi Guy. We're sorry to hear you are experiencing some problems with your shaver. If the light blinks orange it means that the battery is low, that's why its strange it's on after you have charged it. Therefore we advise you to get in contact with our colleagues. Our colleagues will gladly assist you and you can call them via these numbers depending on where you are located.
Australia: 1300 363 391 or New Zealand: 0800 658 224.
Kind Regards,
The Philips Australia Team
Good evening I have a 1 month old Phillips Aqua Touch wet and dry shaver and when I put it on to charge a green light as well as orange light are flashing what does this mean?
Hey there, Thanks for asking and good to see you've found us here. When the green and orange lights are flashing alternately, it means you start charging the empty battery. Hope this has been helpful, but if you need more assistance, feel free to let us know!
Kind regards,
The Philips Australia Team
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