Photobooks Express

I have been using Photo Books Express for many years and have had over 15 projects printed and I have never been let down. The program is easy & fun to use, help is there with a simple phone call & it's so nice to have the treasured memories easy to look at then searching through phones or SD cards. Show reply

My recent order was fine, pity about the fact that my first attempt to do this order I made a 'simple' mistake and had to cancelled the order, I was charged $100 dollars for a order that should have cost me nothing as I had a pre purchased voucher. .. ok it was my error but I cancelled minutes after I submitted the order and asked for the charge… Read more

to be refunded .. BUT they refused to refund and issued me a credit voucher for the charge… I sent them many polite emails asking for my $100 to be refunded to my credit card but they chose to ignore me… I do not need a credit for this money as I had already purchased several vouchers in advance to suit my needs for the next year at least… so I could be dead before I get to use the $100 credit!!… VERY DISAPPOINTED with you PhotobooksExpress….. I have been a very loyal customer for many years and would have expected better… sadly you have let me down BIG TIME!

I have done many books for myself, friends and family members and all of them have been beautiful. It’s a wonderful way to remember special occasions. When my elderly mum went into care, I made her a book about her life so that she could remember things, but more so, to show staff that she had a rich and fulfilling life before she reached the… Read more ·  1

fragile state she was in during her stay. They didn’t just see a very old patient needing their care. Holidays, weddings and baptisms are all made into special books. I’ve also made easy to read books for my grandson using photos of him engaged in play activities with the appropriate text matching the photos. The quality of the paper really enhances your special photos. I’ve recommended this company to many people over the years. I once made a book which I was disappointed with because I had made mistakes in not filling the page to the edge. I contacted the help team to ask them what I did incorrectly so that I didn’t make the mistake again. They were very helpful and even offered for me to reprint the book at a reduced price once I’d rectified my error. I actually took up their offer.

Excellent service and excellent product – I received my photobook a week after ordering it which was a really pleasant surprise as it was just 2 weeks before Xmas when the demand must have been very high for them. I've made maybe 6 books with Photobooks Express in the past and have never been disappointed. The quality is very good and the software is easy to use. Consider paying that… Read more ·  1

little bit extra to get the lay flat format, which IMO is definitely easier to manage when looking through the book. There are a couple of downloadable manuals on how to create your project if needed. The only 2 slight hurdles for 1st time users I would say are firstly the website is a bit cheap looking and an onslaught to the senses, with 'on sale' banners all over the place. I suggest never pay the original price they say the item costs as you can always get a discounted price by buying a voucher and applying the voucher number at checkout once the book is finished or by buying the voucher after the book is finished. Don't let the cheap looking website put you off as the product itself is very good. Secondly when using for the first time it's a bit confusing that there are 2 parts to the process. You need to download the software that you can work on to create the book offline and then you also need an online account in order to upload the finished product for printing and to store information about vouchers and previous projects etc. In short once you have done one project with Photobooks Express your creative juices will flow and you'll want to do more!

Unethical treatment - never again! – I purchased two vouchers for A5 Photobooks for children. These vouchers clearly stated that standard postage was included. When I completed the projects and went to checkout Photobooks Express invoiced me for $13 for each book. I sent an email about this, which Ben responded to. I followed his instructions, most of which were irrelevant, but could… Read more

not get the books without paying $13 each, $9.95 of which was for standard postage. Heavens knows what the additional $3.05 was for, as this did not show on the invoice. I purchased each of these separately but to top it off, they were sent in the same package, saving the company their illgotten gains. I have dealt with this company for many years, and have never had this problem before. Never again, they have lost me as a customer as I don’t deal with unethical people. Further emails to Ben resulted in a request to have remote access to our computer - (not likely!)and then more delaying requests for copies of the vouchers and screen shots of the invoices, as if he could not access these from his end, given that he had the voucher numbers. Never again! I do not recommend Photobooks Express.

Very good product but terrible ordering system. The voucher arrangement is very bad and with phone contact, people whose English is inadequate cannot deal with problems well. Show reply

I have created six photobooks with Photobooks Express and every one of them was faultless and of a high standard. For Christmas 2025, at the last minute, I created a canvas print. I was worried it wouldn't arrive on time but Photobooks Express ensured that it did and sent it by Express Post so that it arrived on Christmas Eve. Thank you so much Photobooks Express. Like my previous projects, the canvas was perfect. Show details ·  1

I have been using Photobooks Express for quite some years now and have recommended to friends. Lately, I have been doing photobooks for friends who don't seem to understand computers very well and they have been really surprised on how good the final results are. Show reply

I ordered 4 copies of a photobook that I designed. The order was placed on December 29. Despite 4 phone calls and an email I have made no progress. I have been told the order had been escalated to VIP, that the order was delayed because they "ran out of paper", that the books were printed but they needed to "reprint them", that they were "closed… Read more

from Christmas until the second week in January", a "manager was too busy to talk to me", I would be "refunded the $33 premium postage", that I would receive a "call back" (on 3 occasions). None of which has happened! If you don't want to be given the run around find another company.

Awful service and they work with Australia Post. They kept saying the product was delivered but I did not receive and now asking me to make another full payment. Such a rip off.

Disappointed with service and lack of assistance/timing – I’ve ordered over 15 Lay-flat and premium HD lay flat photobooks from Photobooks express and my experience to now has been great. I ordered a very special one for my mother for her Christmas present in Mid November, i then followed up early December as it had been over the usual time and no progress. I then received a standard email advising they… Read more

were having some issues but prioritising orders. I followed up over the next few weeks to receive standard replies. I told them it was a very important Christmas present and still, they just said they were working on it. It’s now a week from Christmas and I have no further updates or advice whether it will arrive. I’m devastated it is such an important present for my ill mother and I feel like they’ve just fobbed me off. Especially as such a repeat customer. I am considering now looking elsewhere for future orders. Especially if this does not arrive.

I just want to confirm my review of a few years ago. I've had another order for Christmas just gone, and couldn't believe the friendly personal help I received to get my (very late ordered, my fault) product. I did not anticipate getting it for xmas, but they seemed to go out of their way to get it to me. With a query or problem, I would again… Read more ·  1

go to the help promt, which I thought wouldn't be helpful, seems to be a real person who looks up your order and solves and answers your problem. There are many different products to choose from. VERY VERY happy. Thanks so much photobooks express!

My Christmas calendars arrived very quickly and were of excellent quality. Have been a Photobooksexpress customer for many years and have always been extremely happy with the product quality and service. Show reply

The quality of production of the book, and the quality of the reproduction of my photos, are absolutely first-class. This is my fourth Photobook, and I working on my fifth! Show reply

Delighted with my recent photbook. Quality and colour of each photo is excellent. One very very minor issue.- my book was delayed in transit. I received no delay advice from the courier so reached out to you, and you promptly replied. This issue not your problem but just letting you know. Once again, thank you. Show details ·  1

My wife and I have both used Photobooks Express for over 12 years and have produced almost 40 books. The quality of the final product is consistently very high and the service cannot be faulted. They have never let us down which is paramount for us when entrusting the images of our global adventures to a third party. Show reply

printing for christmas 2024 – As always, my order from photobooks express for calendars was fabulous quality, and the best is, its very quick. Also a very good price. Email correspondence is so quick and appropriate personal. I would again as since about 10 years recommend photobooks express. Show reply

Amazing! – Extremely quick service (in NSW, came in 2 days). High quality print, looked exactly like the spread I put together. I needed to print a book in a hurry as a gift and this was everything I could have wanted. Show reply

Professional company that goes the extra mile – I've been using Photobooks Express for over 10 years. Recently I wanted to reprint a book I'd created almost 4 years ago. I bought a voucher after checking if the files were still available. They were! I was so happy and the result was the usual high standard. A great company to do business with!. Thank you. Show reply

Top product over many years – I've been making calendars for my family for years - 17 separate calendars this year. The quality has always been excellent and service top notch. Show reply

A very happy customer – I have been making photo books with Photobooks Express for at least 10 years. When I have had a query, I just contact them and they are so easy and professional to deal with. The turn around from the time I order to delivery is usually within a couple of weeks. As for the product, I couldn’t be happier; that’s why I keep making books with Photobooks Express. Judy B of St Andrew’s Beach Victoria. Show reply

One happy Vegemite – Have been using Photobooks Express for 20 years and have always been completely satisfied. Annual Calendars, Books on all our travels, Mousepads for gifts, mugs with piccies, etc. So easy and great service. Thanks Show reply

10/10 – I have been using Photobooks Express for almost 20 years now. Their service is fantastic, if I ever have any problems, they help straight away and the products have always been exactly what I ordered. They are very speedy too. Thank you :) Show reply

Always good, always timely – Have used PhotobooksExpress for some years now and have always been happy and satisfied with the quality of their products and the timeliness of their production run. Well done Photobooks Express. Show reply