PhotoBox

Happy customer – I had been referred to Photobox by a friend, but was hesitant after reading a lot of the reviews. Went ahead with the order though as we had already created the albums online and was so glad I did. The product is really good quality, was exactly what we had ordered, and only took a couple of days for delivery (definitely from Australia for what we ordered). I ordered 3 personalised A4 photobooks Show details

Never respond to emails – I purchased a gift certificate for a friend, when they went to use it they were unable to. Photobox never responded to their enquires. I was finally able to contact the company who issues their gift cards who informed me they cannot resolve the issue and only Photobox can authorise a refund. I have tried to contact Photobox multiple times and they… Read more

never respond; just an automated response with a number that they never follow up. My friends have a gift card they can’t use and I can’t get a refund. They have a fair product but customer support is non-existent.

Great product and service – I have been using Photobox for three years and can’t fault their products or service. I recently made an error in the layout of my calendars and they quickly reprinted the set, only charging me postage. And I received the replacements in time for Christmas despite short notice. I don’t understand all the negative reviews.

Superb Quality Cards – I ordered multiple sets of greetings cards, using my own artwork to create them. The quality is exceptional! Ordered on 4/8/22 received 12/8/22 Show details

Cannot fault items – I have been using photobox for about 4 years now. I cannot fault any of the items I have purchased, from prints to canvas. The original canvas from 2018 is still in perfect condition despite display. My only fault is not that with photobox entirely. However, they use a number of different couriers to deliver parcels, even from within the same… Read more

order. Despite paying an express postage fee of $40, one of my items arrive nearly two weeks after the first due to poor courier choice.

No customer service and no product delivered..! – I ordered 5 photobooks and they did not arrive so I attempted to follow up with Photobox 6 times and they have no email or phone. I keep getting an online AI chat responding and then only to set questions and it can’t even find me an actual person to talk to or email. My order was worth over $200 so I am very unhappy. There is no service if you… Read more

have a problem, I can’t talk about the product quality as not received. I even asked the AI chat to refund me then and it says I don’t understand your request… service is a joke. I am going to PayPal to issue a dispute. I only gave one star as I had to

Very poor service! – I ordered & paid for 3 mugs with the same photo and wording printed on the mugs.I received 2 mugs and only one of those had my photos and words. The other mug had a picture of someone I've never met and the name of a company based in another country! The customer service is an automated AI system and even though the (numerous)messages provided state that someone will get back to me, no one has. I'm now requesting a refund through PayPal. Show details

Product is ok. After sales service pathetic – Received one product. It’s ok. I don’t know where the other order is. You can’t contact them. The stupid bot they use is useless. I have left messages and they advise a human will contact you but they don’t. Plenty of other companies to use next time.

Avoid at all cost – Not what I ordered, awful quality, no frame that I purchased or hooks, people in pics are wrapped around so you miss them off the pic, spent a lot of money, got a pic half the size to order now no answers from them, never use this company

Nothing but Lies – They lie about location ,eta of delivery and when order is despatched. Charge in a foreign currency and then try and get by with apologetic emails and please wait, please wait. Not good enough. Show details

Just DON'T – I'm a photographer. I just wanted a phone case. The product sent is basically useless. There's no soft inlay for the inside of the hard case, so apparently you only get half a case for $29.95. The print job is the single worst print job I've ever seen - oversaturated beyond recognition, excessive contrast and over sharped. Very little likeness to… Read more

the image sent. And I had to wait two and a half weeks for the delivery (that excludes the two days it took for the product to be made). Packaging when it arrived was woefully inadequate and it's lucky it's not smashed. When looking to resolve the issue, I found that the advertised telephone contact doesn't exist, the 24/7 chatbot couldn't help because I was contacting them "outside business hours" at 1pm on a Friday afternoon, and the "email" link sent me to an online form, not an email address. Clearly getting a refund is going to take some time, and probably will involve a dispute through Paypal or my bank.

All I can do is HIGHLY RECOMMEND PEOPLE DO NOT SHOP AT PHOTOBOX AUSTRALIA.

EVER.

Unless you want to be scammed out of your money.

Oh, and to add insult to injury, they sent their "give us your feedback" email BEFORE the package ever arrived! Genius.

Rubbish – My package was ordered via an Australian website. My order has not been received a month later and i have attempted to contact "customer help" without any assistance being received only to be told it is actually a uk site using Australian routing to look like they are not in the uk. Will never order with this company again. Thanks for ruining my anniversary gift

WORST Experience with a company ever – Wish I read these reviews before I purchased! Framed print came back, very cheap quality and the print looked like it had a blue filter on it. I have tried EVERY avenue to speak to them but am yet to have a single response. I don't even want a re-print anymore, it's been that bad. How they are still in business in beyond me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! Show details

Not happy – I uploaded my alum for a book and have done this before so was all good -- now some 38 days later I see the order was cancelled by photobox - not me and for no known reason and equally was not informed and then my credit card was billed so Ive paid for the order. Written seven times to them and NOTHING Show details

Do not order from this company – The one star is for the fact I was fully refunded after raising a dispute via PayPal. Placed order 7 weeks ago, in early October which is plenty of time to receive items to be given as Christmas gifts. It turns out the printing factory is in the UK, not AU as their website alludes to. Original order didn't arrive and they eventually agreed to… Read more

re-print and re-send but there is no sign of that order either. Tracking numbers don't show any information. This company has some major issues, especially in regards to the freight companies they work with. Save yourself stress, time and money and order elsewhere.

Crap – Will not be using PhotoBox again. Heads were cut off and the collage I asked for was crap. Also I only asked for 2 copies, not multiple.I also thought I asked for 5 x7 but got 6x4.

Avoid – Ordered a framed print for my Mum's birthday. It arrived broken and the print was of very poor quality. Perspex instead of glass, cheap frame and poorly reproduced colours. Not worth the money. Avoid! Show details

WISH I READ REVIEWS FIRST :-( ZERO STARS – As other reviews state, this company is in fact in the UK and not in Australia. My photo blocks have arrived damaged and no one will contact me. WHAT A WASTE OF MONEY........PLEASE SHUT THIS COMPANY DOWN!!!!!!

Please don't buy from this website they are making fool to people – Please never order from this site this company is MISLEADING consumers and this should be an offence. please steer clear of this company and they will go out of business sooner or later and save lots of people the agony that we have all been through.

Broken Item – I ordered a snow globe for a Christmas present. Received it on the date that I was told, however it was cracked, broken and leaking. Have emailed company but no response. I thought it was an Australian company but it is based in England. Not happy about the non response.

THEY DON'T EVEN DESERVE A STAR! – Never again! First off this site should NOT pop up in a search engine as a australian website - Like many others, orders placed and then attempting to make contact to only discover its a UK website!!! Nil resposne after numerous emails, messenger via face book, even a request for refund through Paypal - PLUS put a complaint through to the A.C.C.C.… Read more

They are happy to take people's money and send daily emails about promoting their products with a discount etc! BUT cannot be bothered replying to customer emails! received one item out of six and the quality was crap! DO NOT USE: www.photobox.com.au EVERYTHING ABOUT THEM IS FAKE!

STEER CLEAR AT ALL COSTS – false advertising with a URL of .co.nz indicating they are a NZ company however this is not the case. this company is MISLEADING consumers and this should be an offence. please steer clear of this company and they will go out of business sooner or later and save lots of people the agony that we have all been through. Show details

Terrible don’t buy – Mug came in pieces - ordered a mug for Xmas was not bubble wrapped completely broken have sent several emails without any reply would not buy again. Have tried to contact without any reply

Do Not Use if in Australia – Ordered as a Xmas present, with a guaranteed delivery date, thinking it would be made in Australia. Not received and no communication. After reading the reviews, I doubt it was ever going to be sent. They must be making a lot of money from unsuspecting customers Show details

No Customer Service – Order is 20 days past the delivery estimate, have sent multiple emails to their support team. No response. Was never provided a tracking number that i paid for. Was for a Christmas present which clearly isnt coming. Avoid at all costs Show details

FAILURE TO DELIVER ORDER AS PROMISED - VERY DISAPPOINTED THAT YOU HAVE LET ME DOWN – This has happened to me also. I can't believe it as I have been dealing with Photbox now for many many years and this is the first time my order has been delayed/not delivered. I also received an email from France. What does that mean??? This has never happened before with previous orders. Previously I have ALWAYS BEEN DEALING WITH PHOTOBOX IN… Read more

AUSTRALIA!! This order was for a Christmas Present and I am SO DISAPPOINTED that your company has let me down this way!! What has happened to your great service. PLEASE FIND MY ORDER AND GET IT TO ME ASAP 36 PAGES SQUARE LITTLE MOMENT BOOK Reference No. 7623616176164463/ tracking number PK0000814174 -

Poor service – We've bought photobooks from Photobox previously, and have been happy with quality. This time we ordered 23 days ago and it hasn't arrived. We tried to chat via their website multiple times, and we're in the wrong timezone so they sent emails – but they never replied! Show details

Zero customer service – Super late delivery - still hasn't arrived and no reply from customer service. Admittedly I should have looked at reviews before ordering. I was only informed that it was coming to Australia from France after I tracked the order - I was tricked by the ".au" on the website. Show details