Phragos Health and Beauty

Phragos Health and Beauty

 Verified
2.4

57 reviews · Statistics

PositivevsNegative
35% · 2036 · 63%

Return Claim MadeYes (6) · No (38)
Product Quality
3.4 (32)
Shipping
2.8 (26)
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Reviews

57 reviews
Toni
Toni2 posts
 

Order quickly delivered

order of several tins of nutra organics were delivered as ordered and before due date.
Very happy with service and product Show details
Rosie
Rosie26 posts
 

First order ok, but…

I ordered one item from Phragos, and it arrived promptly. I haven’t ordered since as there wasn’t anything else I needed and they are rather expensive. However, I recently got an email from them naming a product I had never purchased from them and asking me to give them a review. I didn’t of course. Now, their website is down and has been down since Christmas 2022. Show details
Ashron L.
Ashron L.QLDSouth East Queensland, QLD
 

Buyer Beware

Phragos website advertises 2-3 days shipping...this is FALSE advertising. Follow up phone calls, texts, emails went unanswered, and only when threatened with Police action did a auto generated email came, notifying the order had been picked up by courier. It was another 4 days wait before package finally came, yet I live only 20 mins from merchants warehouse. Kick myself for not checking reviews before ordering, a lesson well learnt. Definitely will not shop here again.
Ian B.
Ian B.VICGreater Melbourne (Inner), VIC
  Fair Incentive

No customer support at all!

Purchased cherry juice on line and recieved the wrong item! If you ring text or email them there is no response at all! Do yourself a favour and black ban them it will save you money! They are scaming people! Show details
Tess
TessSAMetropolitan Adelaide, SA2 posts
 

SCAM - DONT ORDER FROM HERE

Placed $230 order and paid. Confirmation email received however nothing after. Several emails sent to them, nothing heard. Ended up disputing the charge with my bank (for goods not received) and today, after 3 MONTHS the payment has been refunded to me via the bank, NOT Phragos. PLEASE DONT BUY FROM HERE, YOU’LL NEVER SEE THE GOODS OR YOUR MONEY AGAIN. What a waste of time, wish I had known this prior to placing the order. Show details
Annonymous
Annonymous2 posts
 

NO Communication what so ever. No delivery. No Replies to emails. But very quick to take your money

Can't answer as not received the goods or delivery advice. Reporting to pay pal. Have emailed twice and NO replies.
Shaylahepi
Shaylahepi
  Verified

DO NOT USE THIS COMPANY

Never had such bad customer service. After 2 weeks of zero communication of my items being shipped I emailed them, no response. Emailed them another 5-6 times with no response again, finally just got a refund from them with absolutely no communication or explanation as to why my items were never shipped. Will never use again Show details
CSL
CSLQLDSouth East Queensland, QLD
 

Avoid at all costs

AVOID AT ALL COSTS - Who would have thought an Australian company would be so shonky. There is No phone number - big red flag!. Not one return email (lost count how many I've sent) 3 weeks and still waiting. SCAM
Unhappy customer
Unhappy customer
 

Not Worthy of a Rating

Not rateable.... it was so promising, multiple products to choose from at great prices. No products arrived, won’t answer emails or calls. Tracking details provided are not trackable. So many negative reviews.... I wish I had seen the reviews prior to ordering. So disappointing. Never ordering here again. Do yourself and your wallet a favor, shop elsewhere!!!!
John
JohnVICGreater Melbourne (Inner), VIC
 

Poor service Poor communication Poor execution

The product of the part order received in useable condition is Ok.. The other part was extensively damaged and unusable. The package of two glass jars was poorly packed with no packaging between the jars resulting in one received totally broken. Delivery system poor and lengthy. All communication with Phragos remains unanswered.
Photos of the damaged goods received and request for credit have been sent to their nominated email address as required by them on several occasions and remain unanswered. Show details
Product Quality
Shipping
Tim
TimQLDSouth East Queensland, QLD2 posts
 

Wanted Click and Collect but purchase was couriered regardless. Poor Communication

The website says that Click and Collect is available, but I could not find it at checkout,
and told them several times via messages and email that my preference was to collect from shop. Despite this they couriered anyway. They did not return any messages and they appear to have no phone number.
Thus my main gripe is there very poor communication, perhaps they can work on this?
On a positive, I did receive my purchase today via courier which took 4 days. Given i live about 5 minutes away, would have still preferred to have picked up. Show details
Product Quality
Shipping
a customer
a customer
 

late delivery

I put in my order to this company on 19th May and still on 27th May have not received yet we are both in the same state. I should have realised as this happened to me before with this company so beware if you order from them dont expect it soon.
Julia
Julia
 

SCAMMERS! DO NOT TRUST THEM

They stole my money, product never delivered (5 months ago!!!!!!)
Christy, someone who works at the company, claims to have issued a refund since the products were never delivered. More than 5 months have happened since this and the refund never made my account. I sent them over 30 emails but I receive no reply. The last reply I received (in January) was very disrespectful, as Christy told me to "use my brain" next time I buy something I as was not at home when they allegedly delivered the package (the shipped it 20 days late). WORST COMPANY EVER. I am currently filing a legal complaint with them
Yasmin
Yasmin2 posts
 

Prompt delivery!

Also to help counteract the negative reviews below, I thought I should mention that I had a very positive experience with this company recently (not affiliated in any way). Priced extremely well and posted promptly. Thank you. Show details
Petal
Petal
 

Good price and very reasonable delivery time

The Castile soap I bought from Phragos was the best price I could find, so I decided to go ahead with the order despite reading a number of negative reviews about delivery and bad customer service. I don’t usually post reviews, but thought I would write to let potential customers know that my experience with them was fine. I ordered last Wednesday and the item arrived first thing Monday morning. I have no complaints and would buy from them again.
If buyers are concerned, they should probably purchase through PayPal or similar to ensure they are not out of pocket if the company turns out to be dodgy. Show details
Shipping

Questions & Answers

Sandra
Sandra

Does anyone have a telephone contact for Phragos? Desperately trying to chase unfulfilled order

Nita N.
Nita N.  

Michael Ngo - 0475191376

Extra Information

Pharmacy Online
Gundry MD
Chemist Direct
AustralianVitamins.com
Aussie Health Products

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