Order quickly deliveredorder of several tins of nutra organics were delivered as ordered and before due date.
Very happy with service and product Show details
First order ok, but…I ordered one item from Phragos, and it arrived promptly. I haven’t ordered since as there wasn’t anything else I needed and they are rather expensive. However, I recently got an email from them naming a product I had never purchased from them and asking me to give them a review. I didn’t of course. Now, their website is down and has been down since Christmas 2022. Show details
Buyer BewarePhragos website advertises 2-3 days shipping...this is FALSE advertising. Follow up phone calls, texts, emails went unanswered, and only when threatened with Police action did a auto generated email came, notifying the order had been picked up by courier. It was another 4 days wait before package finally came, yet I live only 20 mins from merchants warehouse. Kick myself for not checking reviews before ordering, a lesson well learnt. Definitely will not shop here again.
No customer support at all!Purchased cherry juice on line and recieved the wrong item! If you ring text or email them there is no response at all! Do yourself a favour and black ban them it will save you money! They are scaming people! Show details
SCAM - DONT ORDER FROM HEREPlaced $230 order and paid. Confirmation email received however nothing after. Several emails sent to them, nothing heard. Ended up disputing the charge with my bank (for goods not received) and today, after 3 MONTHS the payment has been refunded to me via the bank, NOT Phragos. PLEASE DONT BUY FROM HERE, YOU’LL NEVER SEE THE GOODS OR YOUR MONEY AGAIN. What a waste of time, wish I had known this prior to placing the order. Show details
NO Communication what so ever. No delivery. No Replies to emails. But very quick to take your moneyCan't answer as not received the goods or delivery advice. Reporting to pay pal. Have emailed twice and NO replies.
DO NOT USE THIS COMPANYNever had such bad customer service. After 2 weeks of zero communication of my items being shipped I emailed them, no response. Emailed them another 5-6 times with no response again, finally just got a refund from them with absolutely no communication or explanation as to why my items were never shipped. Will never use again Show details
Avoid at all costsAVOID AT ALL COSTS - Who would have thought an Australian company would be so shonky. There is No phone number - big red flag!. Not one return email (lost count how many I've sent) 3 weeks and still waiting. SCAM
Not Worthy of a RatingNot rateable.... it was so promising, multiple products to choose from at great prices. No products arrived, won’t answer emails or calls. Tracking details provided are not trackable. So many negative reviews.... I wish I had seen the reviews prior to ordering. So disappointing. Never ordering here again. Do yourself and your wallet a favor, shop elsewhere!!!!
Poor service Poor communication Poor executionThe product of the part order received in useable condition is Ok.. The other part was extensively damaged and unusable. The package of two glass jars was poorly packed with no packaging between the jars resulting in one received totally broken. Delivery system poor and lengthy. All communication with Phragos remains unanswered.
Photos of the damaged goods received and request for credit have been sent to their nominated email address as required by them on several occasions and remain unanswered. Show details
Wanted Click and Collect but purchase was couriered regardless. Poor CommunicationThe website says that Click and Collect is available, but I could not find it at checkout,
and told them several times via messages and email that my preference was to collect from shop. Despite this they couriered anyway. They did not return any messages and they appear to have no phone number.
Thus my main gripe is there very poor communication, perhaps they can work on this?
On a positive, I did receive my purchase today via courier which took 4 days. Given i live about 5 minutes away, would have still preferred to have picked up. Show details
late deliveryI put in my order to this company on 19th May and still on 27th May have not received yet we are both in the same state. I should have realised as this happened to me before with this company so beware if you order from them dont expect it soon.
SCAMMERS! DO NOT TRUST THEMThey stole my money, product never delivered (5 months ago!!!!!!)
Christy, someone who works at the company, claims to have issued a refund since the products were never delivered. More than 5 months have happened since this and the refund never made my account. I sent them over 30 emails but I receive no reply. The last reply I received (in January) was very disrespectful, as Christy told me to "use my brain" next time I buy something I as was not at home when they allegedly delivered the package (the shipped it 20 days late). WORST COMPANY EVER. I am currently filing a legal complaint with them
Prompt delivery!Also to help counteract the negative reviews below, I thought I should mention that I had a very positive experience with this company recently (not affiliated in any way). Priced extremely well and posted promptly. Thank you. Show details
Good price and very reasonable delivery timeThe Castile soap I bought from Phragos was the best price I could find, so I decided to go ahead with the order despite reading a number of negative reviews about delivery and bad customer service. I don’t usually post reviews, but thought I would write to let potential customers know that my experience with them was fine. I ordered last Wednesday and the item arrived first thing Monday morning. I have no complaints and would buy from them again.
If buyers are concerned, they should probably purchase through PayPal or similar to ensure they are not out of pocket if the company turns out to be dodgy. Show details
Questions & Answers
Does anyone have a telephone contact for Phragos? Desperately trying to chase unfulfilled order
Michael Ngo - 0475191376
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