Very, Very Disappointed
Put in order for 2 Prints on 8/2/18 paid $191 ,website said they would contact you if any delays , I had to ring myself when prints didn't arrive in time frame , was told stuff had to come from USA ,then emailed ,they phoned back and told same again. Now I'm extremely worried that will never see my prints or money and may have to try to retrieve my money. This is the Only bad experience I have Ever had on line and I shop mostly online .I think I have been very Patient with this company. Very poor communication .Never Again, It is now 26/3/18
Ordered a print that was advertised as 50x70cm, received a print 30x40cm. When i questioned this, i was told there were no larger prints in stock... why wasn't I told this before it was posted to me??? I offered to keep the smaller print but requested 1/2 cost to be refunded (considering I received half size print) and was told No.
I feel like this company was deliberately dishonest in sending a smaller when its advertised as much bigger. Won't be purchasing any more prints from them.
a total rip off.
my sister and I bought a picture off this store and of which we thought was a print on canvas and of good quality and size ,BUT all we got was a cheap piece of crap on a cheap bit of stiff paper small and looked like a cheap photo copy of a model in black and white which we wanted but we thought it would be on canvas and a decent size and quality ,but instead we got a cheap photo copy and got charged $36.00 for this called French curves that would have cost about $2,00 so what ever you do out there in cyber space DO NOT BUY ANYTHING OFF PICTURE STORE OR YOU WILL END UP BEING TOTALLY DISAPPOINTED LIKE MYSELF AND MY SISTER .M/S GAYE KRAMER [personal detail removed] CHEERS .
Great customer service
My order was received broken on delivery. I needed the picture as a gift for my wife's birthday the following day. I called Richard and he was only too happy to help put. some 2 hours later, I had my new frame and print. Great customer service despite the package being broken by Australia Post
I ordered a print mid November and opted for express delivery (Brisbane) an extra $12 and still no print!! I've email/ facebooked messaged and rang twice( voicemail first time). I eventually spoke to someone who said they would ship it that day and I would receive an email with tracking no etc..... no email arrived!!!
Love it! And great service !
I just received my order! Such a beautiful picture and frame ! Exactly what I expected and in such a timely manner!
I gotta say I am thoroughly impressed and will continue to use this supplier as a preferred one!
I highly recommend it!!
Thank you picture store!
- Verified customer
Poor & amateurish job.
There is no part of the picture which we are happy with. The colours have run at the top & the bottom when it was printed. This can be seen by anybody who looks at it in the right light. It is not satisfactory.
When hung the top right hand side comes out from the wall 2cm to 2.5cm further than the left hand side. Both the bottom left hand side corner & the top right hand side corner are not clean 45 degree cuts & this causes the hanging problem. There is a chip missing from the bottom left hand corner as a result of this. This is not acceptable.
The picture is open & unprotected at the back. There is no backing board so spiders are able to live there.
PictureStore will not honour its online guarantee, it's a lie & a con.
Exactly how I expected it to look.........Amazing
Thank you so much for my PRADA MARFA print, I love it. My friends love it too.
Arrived on time packed very securely. I have purchased from PictureStore before and was just as happy.
I will definitely be ordering again. Thank you Maged for your wonderful service.
Ordered a block mounted print 24/6/15, now nearly 3 months later still waiting. The only reply I ever got to my numerous emails told me print was unavailable, yet it is still shown on their website. I substituted another print nearly one month ago and have not seen or heard from picturestore since. If I ever see my print I shall be very surprised and cannot understand all the glowing reviews this company gets. Never again.
First time I have ordered from this site, I knew exactly what I wanted and there was plenty to choose from, however due to the fact there was so much I ended up choosing something completely different! My order has now arrived, the quality is fantastic and it was very well packaged. It's now at the picture framers and I can't wait to get it back. The price I thought was very good I just found the delivery took a lot longer than anticipated. I have already been back online to see what I can get next.. Thank you!
Great posters for my classroom
The posters I chose arrived in immaculate condition, beautifully laminated, earlier than anticipated. I am delighted with them, and they look great on the walls. It took a little while to uncurl them, as they had been posted rolled the wrong way, but once that was sorted, all was fine.
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