PictureStore

A SCAM. Stay Away. You will pay and never hear back from them. I wish I had checked Product review before ordering. Don't make the same mistake. I have asked my bank to change my credit card too. Really disgusting. Email to picture store was returned (Mailer Daemon, the following recipient could not be reached rich_jedi@outlook.com. That says it all. I have put 1 star bc there is no option to put zero star.

Great customer service – My order was received broken on delivery. I needed the picture as a gift for my wife's birthday the following day. I called Richard and he was only too happy to help put. some 2 hours later, I had my new frame and print. Great customer service despite the package being broken by Australia Post

Very good service and delivery – Have purchased a few prints from here and found the prints of a quality I expected. The delivery was quick and a continual update on ETA and tracking was great. Would continue to purchase from this store.

Love it! And great service ! – I just received my order! Such a beautiful picture and frame ! Exactly what I expected and in such a timely manner! I gotta say I am thoroughly impressed and will continue to use this supplier as a preferred one! I highly recommend it!! Thank you picture store!  Show reply

SCAM - Avoid Avoid Avoid – This company is a SCAM. They take your order , send you a confirmation and then nothing. If you call them the old guy will just abuse you. Hope the Karma Train runs him over. Avoid this company at all costs !!

Don't do it – Wish I had read the reviews - yes I was scammed. Got all the confirmation of order - then silence. Emailed them with no response. Then read reviews and then realised I had been scammed - you would think I had learned by now.

Rude and disgusting and scam – No order delivered. No communication from them. When I rang he abused me , hung up on me and said I would get refund. I rang back, he actually yelled at me for asking how I would get refund. My original card has been cancelled since purchase and I do not want to give them a new one. It’s essentially a scam I will be taking to consumer affairs. Why is there no zero rating????

Excellent Service – Recently, I purchased a large print of Darcy Doyles' The Big Ring. It's price and cost of postage were very reasonable. The print arrived promptly and undamaged. I am no expert but it seems to be of high quality. Based on my own experience, I could not fault PictureStore; its service was excellent. I thoroughly recommend PictureStore and would unhesitatingly buy from it again. Show details

The Rudest Guy – I ordered a print and it arrived ok. When I had it framed it rippled and the framer who said the paper was too lightweight to glue to a backing. So I contacted PictureStore and after a couple of fairly grumpy emails the guy did tell me what paper grade it was and when I asked who the manfacturer was, so I could take it back to the framer, this is… Read more

what he replied with "Do you really think I have nothing better else to do in my life but providing information about paper quality to you? What’s a difference does it make what a paper is, anyway?"

Appalling Customer Service – I wish I had read reviews before ordering. Richard should be fired forthwith. I called him on several occasions to inquire politely why the delivery of my order was weeks overdue. Suffice it to say his responses were unprofessional, rude & completely unconvincing. Basically, he tells lies to cover his own incompetence. He reacts only when told the ombudsman will be contacted. Do not order from this so-called business.  Show details

Terrible Customer Service! – I ordered a poster through Picture Store and did not receive it or hear back from them for more than 3 weeks. When I emailed to enquire where the poster was, Richard (from Picture Store) said that he had sent it and gave me an Australia Post tracking number. I followed this tracking number up with Australia Post only to discover that it did not… Read more

match my address. I forwarded all this info to Richard and he told me that it was not his problem. So, I have no poster, no refund and have wasted a lot of time dealing with a company that has no customer service. I have since been able to order the same poster on Amazon at almost half the price and it has arrived within a week. I would certainly not recommend Picture Store!

Block mount print bubbled after a few months – I purchased a block mounted print for a gift and was very disappointed to find it had bubbled after a few months. The company's response was to use a pin to remove the air - totally unsatisfactory in my opinion. I understand this may happen after years but not a few months. It took an email and 3 phone calls for the company to basically say they… Read more

accept no responsibility. Would never purchase from them again. The owner chose to hang up on me when I told him I though his service wasn't very good. Such a shame they don't value customer service and quality in their work

Placed an order never recieved it. Scam – Placed an order never received it. Called both numbers and emailed numerous times. Never heard back. Scam. Don't bother. Save your money. Show details

It all came right on the day but---what a saga – On September 16 I ordered a framed print from PictureStore and from info on their website calculated that it would be shipped by mid to late October.I paid $202 by credit card. October 27. I sent email asking when goods would be shipped.No response. November 5.Email sent headed"Second request" seeking same info. November 5 .Richard emails delay… Read more

caused by late arrival of prints from overseas. but will send by middle of next week. November 18 Email headed "Third Request" sent seeking same info. November 18 Richard emails that he has directed that the goods be shipped in two days. November 23 Email headed "Fourth and Final Request" sent to Richard advising that if by Wednesday December 2 I had received neither the goods as ordered or a refund in full to my credit card I would complain to the regulatory authorities including NSW Government Fair Trading without further notice. November 23 Richard emails that they had run out of non reflective glass so goods would be shipped in two days. November 30 Email from Fastways Couriers that they had picked up a parcel from Richard for delivery on December 2/3 December 2 8am Fastways delivers the goods.

The framed print was very well packed so arrived without any damage.It looks good and is a first class job.When It comes to rating I would give 4 out of 5 for the job and 0 out of 5 for the service giving 4 out of ten or 2 stars.

Save Your Money - Stay Away From This Crap Co – After reading these reviews (wish l had first) l think l was lucky to receive my damaged print! Called to complain, was asked if l accepted the delivery (trying to shift blame) told him no one was home & delivery company completely dismissed my instructions on where to leave it. Regardless, block mounted print was poorly applied & damaged poor… Read more

quality work stands out like dogs balls. Was told reply paid email with instructions would be sent, still waiting!! Phone system is a joke too... do not use this pathetic company - & l say company very lightly as it’s probably a couple of monkeys running the whole operation! Would give no stars if it was possible.

They need to understand Customer Service – Waited over 2.5 months for my order When I finally got my order looks like they can not follow instructions The finished product was very poor and I phone only to be told a lot of rubbish and not only do they need to understand what Customer Service means but also the use of English would be helpful! Show details

Still have not received products – I ordered 6 prints in July and have not received anything. Richard replied to my first follow up email and said the prints have arrived in Australia and he would be sending them out in the next few days. Heard nothing for 2 weeks. After a second follow up email and a phone call, Richard said 2 of the prints were out of stock so he could not send… Read more

the others (which was a different story). I asked for a refund for the 2 prints and for him to send the other 4, he said yes but did not sound convincing. I sent another follow up email but again no replies. I feel this website is a scam and don't think I will ever receive what I ordered. I am very angry and disappointed as I shop online from the UK, US and other countries and have never had a problem, but it's an Australian website that turns out to be bad.

shocking customer service – I have just spoken to Richard from this business to tell him how disappointed I am with the poster I purchased for my granddaughter. He was arrogant, dismissive and had no interest in letting me speak. The poster was not the size I paid for and had scratches over the picture. Poor customer service and will not be purchasing from him again!! Im disgusted!! Bloody rip off!! Show details

Waiting for 4 months, goods still NOT delivered! – Ordered several prints 4 months ago but still have not received them but was instead sent a completely wrong print. No response to emails. When I eventually got a hold of Richard via phone, twice he has promised the correct prints would be sent out but still nothing... SCAM

Still waiting!!! – I've been waiting 2 months for a single poster, but now I think they're just cheating people out of their money. DO NOT BUY from them since you will be wasting your time and money!!!

Horrible customer service and dishonest staff – I should have checked these reviews prior to ordering online with these guys. Pay a decent amount for 4 prints and not hear anything from them for 4 weeks - I send an email asking when it should be despatched, no response after 2 weeks of waiting - so I call them and am told Coronavirus is the answer to everything, he's currently working from… Read more

4.30am and cannot do anything about it. He can't even have the decency to reply to his customers emails and say 'sorry, there has been a delay'?! Of course everyone is sympathetic at the moment, but the decent companies are actually keeping their customers in the loop with orders, not just suck up the money and let customers wait in the dark. I was about to report them as scam. Don't bother with these rude people that just accuse you over the phone, unless they pick up their game.

Poor customer service even at their "warehouse" – Unfortunately I have to echo the majority of poor reviews. Given the number of negative comments I decided to go to the PictureStore warehouse (which is a tiny garage in a complex) in person . Their website advised there were 9 copies of the artwork I wanted in stock and Richard confirmed availability via email. However when I arrived I was told… Read more

they do not actually have any copies and would have to print the pictures for me. Sounds reasonable, but with a catch - I had to pay for them first. They would not print even a smaller copy so I could see the quality. On emailing Richard of my experience, he replied that they can't keep all customers happy, you can't buy a Mercedes for the cost of a Fiat and I can take my business elsewhere. I most definitely will, and advise everyone to do the same.

I originally posted as - Stay away from this site – Original post - I fell for the fairly professional looking website. Seemed like they could deliver just what I wanted at a reasonable price. After months of waiting, e-mails and phone messages being ignored (not even answered with excuses) its time to enter into a disputed credit card transaction to get my money back. To be fair I need to walk… Read more

those comments back a bit. After sending an e-mail expressing my views to the vendor I did get a phone call stating the order had been sent. It arrived just a few days later and was of the quality I was hoping for. So Richard has done alright in the end but it took a lot of waitng and a few cranky calls and e-mails to get there.

Poor customer service – Paid for a picture at the end of January that was supposed to have been dispatched in February. It didn’t show, rang to enquire. Was told they’d check on availability or I will receive a refund. Still no communication from them. Rang again to be told picture was not available and I would get a refund - still no refund and still no communication. Don’t buy from this site!

Very risky to try buying from this company – On ASIC website, this company was deregistered on 8/12/2019. This company's ABN was cancelled from 30 Jan 2020 & is not registered for GST. Checkout does not ask for credit card 3 digit security code. Suspicious email received asking for CVV; phone enquiry was answered in very unprofessional manner. Show details

Very, Very Disappointed – Put in order for 2 Prints on 8/2/18 paid $191 ,website said they would contact you if any delays , I had to ring myself when prints didn't arrive in time frame , was told stuff had to come from USA ,then emailed ,they phoned back and told same again. Now I'm extremely worried that will never see my prints or money and may have to try to retrieve… Read more

my money. This is the Only bad experience I have Ever had on line and I shop mostly online .I think I have been very Patient with this company. Very poor communication .Never Again, It is now 26/3/18

Deliberately dishonest – Ordered a print that was advertised as 50x70cm, received a print 30x40cm. When i questioned this, i was told there were no larger prints in stock... why wasn't I told this before it was posted to me??? I offered to keep the smaller print but requested 1/2 cost to be refunded (considering I received half size print) and was told No. I feel like… Read more

this company was deliberately dishonest in sending a smaller when its advertised as much bigger. Won't be purchasing any more prints from them.

a total rip off – my sister and I bought a picture off this store and of which we thought was a print on canvas and of good quality and size ,BUT all we got was a cheap piece of crap on a cheap bit of stiff paper small and looked like a cheap photo copy of a model in black and white which we wanted but we thought it would be on canvas and a decent size and quality… Read more

,but instead we got a cheap photo copy and got charged $36.00 for this called French curves that would have cost about $2,00 so what ever you do out there in cyber space DO NOT BUY ANYTHING OFF PICTURE STORE OR YOU WILL END UP BEING TOTALLY DISAPPOINTED LIKE MYSELF AND MY SISTER .M/S GAYE KRAMER [personal detail removed] CHEERS .

Poor & amateurish job – There is no part of the picture which we are happy with. The colours have run at the top & the bottom when it was printed. This can be seen by anybody who looks at it in the right light. It is not satisfactory. When hung the top right hand side comes out from the wall 2cm to 2.5cm further than the left hand side. Both the bottom left hand side… Read more

corner & the top right hand side corner are not clean 45 degree cuts & this causes the hanging problem. There is a chip missing from the bottom left hand corner as a result of this. This is not acceptable.

The picture is open & unprotected at the back. There is no backing board so spiders are able to live there.

PictureStore will not honour its online guarantee, it's a lie & a con.

Great service and great quality prints – We received our framed prints last week. Very pleased with the end result. Thank you for the prints! The quality of the print is excellent.  Show reply