?
? !
1 photo
PictureStore

PictureStore

3.9 from 105 reviews · View Statistics

Reviews

3.9

105 reviews
  • Product Quality
    1.5 (10)
  • Return Claim MadeYes (5) · No (9)
  • Customer Service
    1.1 (14)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

The Rudest Guy

published

I ordered a print and it arrived ok. When I had it framed it rippled and the framer who said the paper was too lightweight to glue to a backing. So I contacted PictureStore and after a couple of fairly grumpy emails the guy did tell me what paper grade it was and when I asked who the manfacturer was, so I could take it back to the framer, this is what he replied with "Do you really think I have nothing better else to do in my life but providing information about paper quality to you? What’s a difference does it make what a paper is, anyway?"

Product Quality
Incentivised ReviewNo
RedWoo
RedWooSouth East Queensland, QLD
  • 2 reviews
  • Verified

Do Not Order From This Company

published

I ordered a large canvas print on the proviso that 100% of my money would be returned if I was dissatisfied. The print was delivered within three weeks but OMG I was disgusted at the poor quality. It was totally unsatisfactory and packed in an appalling manner with two bits of cardboard stuck together and no frame protection. The process of receiving a refund has been disgraceful (I did not receive a 100% refund) and I intend to write to the Department of Fair Trading to make a formal complaint. Order from this company at your own peril. Save your money and invest with a reputable supplier. You have been warned.

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +6Thumbnail
Product Quality
Customer Service
Bridget
BridgetGippsland, VIC
  • 3 reviews
  • 3 likes

Appalling Customer Service

published

I wish I had read reviews before ordering. Richard should be fired forthwith. I called him on several occasions to inquire politely why the delivery of my order was weeks overdue. Suffice it to say his responses were unprofessional, rude & completely unconvincing. Basically, he tells lies to cover his own incompetence. He reacts only when told the ombudsman will be contacted. Do not order from this so-called business.

Product Quality
Customer Service
Photo Printing Services

Find out how PictureStore compares to other Photo Printing Services

Know better, choose better.

Compare all
Tony
TonyGreater Melbourne (Inner), VIC
  • Verified

Terrible Customer Service!

published

I ordered a poster through Picture Store and did not receive it or hear back from them for more than 3 weeks. When I emailed to enquire where the poster was, Richard (from Picture Store) said that he had sent it and gave me an Australia Post tracking number. I followed this tracking number up with Australia Post only to discover that it did not match my address. I forwarded all this info to Richard and he told me that it was not his problem.
So, I have no poster, no refund and have wasted a lot of time dealing with a company that has no customer service.
I have since been able to order the same poster on Amazon at almost half the price and it has arrived within a week. I would certainly not recommend Picture Store!

Customer Service
Incentivised ReviewNo
Suzie
SuzieGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Block mount print bubbled after a few months

published

I purchased a block mounted print for a gift and was very disappointed to find it had bubbled after a few months. The company's response was to use a pin to remove the air - totally unsatisfactory in my opinion. I understand this may happen after years but not a few months. It took an email and 3 phone calls for the company to basically say they accept no responsibility. Would never purchase from them again. The owner chose to hang up on me when I told him I though his service wasn't very good. Such a shame they don't value customer service and quality in their work

Product Quality
Customer Service
Emma21
Emma21Hunter Region, NSW
  • 2 reviews
  • 1 like

Placed an order never recieved it. Scam.

published

Placed an order never received it. Called both numbers and emailed numerous times. Never heard back. Scam. Don't bother. Save your money.

Product Quality
Customer Service
Marathon
MarathonSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

It all came right on the day but---what a saga.

published
Incentivised ReviewNo
Tinkerbell
TinkerbellGreater Melbourne (Outer), VIC
  • 6 reviews

Save Your Money - Stay Away From This Crap Co.

published

After reading these reviews (wish l had first) l think k was lucky to receive my damaged print!
Called to complain, was asked if l accepted the delivery (trying to shift blame) told him no one was home & delivery company completely dismissed my instructions on where to leave it. Regardless, block mounted print was poorly applied & damage poor quality work stands out like dogs balls.
Was told reply paid email with instructions would be sent, still waiting!!
Phone system is a joke too... do not use this pathetic company - & l say company very lightly as it’s probably a couple of monkeys running the whole operation!
Would give no stars if it was possible.

Product Quality
Customer Service

They need to understand Customer Service......

published

Waited over 2.5 months for my order
When I finally got my order looks like they can not follow instructions
The finished product was very poor and I phone only to be told a lot of rubbish and not only do they need to understand what Customer Service means but also the use of English would be helpful!

Product Quality
Customer Service
Photo Printing Services

Find out how PictureStore compares to other Photo Printing Services

Know better, choose better.

Compare all

Still have not received products

published
Customer Service
Incentivised ReviewNo
Suzanne
SuzanneMetropolitan Adelaide, SA
  • 2 reviews

shocking customer service

published

I have just spoken to Richard from this business to tell him how disappointed I am with the poster I purchased for my granddaughter. He was arrogant, dismissive and had no interest in letting me speak. The poster was not the size I paid for and had scratches over the picture. Poor customer service and will not be purchasing from him again!! Im disgusted!! Bloody rip off!!

Incentivised ReviewNo
Store LocationAdelaide
John Bannerman
John BannermanSouth East Queensland, QLD

Poor quality print and no communication

published

Print of a Modigliani motet and child was of poster quality and so dark that It had none of the quality of the original Tried ringing no result and a couple of emails,I’ve just looked at the reviews and have written them off as incompetent scammers,This is the first bad purchase,I have bought from China Vietnam ,Ireland,USA,with no trouble,it’s a shame that my first bad experience is with an Australian site

Incentivised ReviewNo

Waiting for 4 months, goods still NOT delivered!

published

Ordered several prints 4 months ago but still have not received them but was instead sent a completely wrong print.
No response to emails. When I eventually got a hold of Richard via phone, twice he has promised the correct prints would be sent out but still nothing... SCAM

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Geoff
GeoffBrisbane
  • 2 reviews

Still waiting. No contact!

published

Purchased "Ten Marlins" - Have heard nothing except proof of order. Have required follow up info with email and made phone calls calls to the numbers provided - Seems to be a scam.... Will update you with any progress.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Still waiting!!!

published

I've been waiting 2 months for a single poster, but now I think they're just cheating people out of their money. DO NOT BUY from them since you will be wasting your time and money!!!

Product Quality
Customer Service
Photo Printing Services

Find out how PictureStore compares to other Photo Printing Services

Know better, choose better.

Compare all
Page 1 of 7

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and PictureStore representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.