Pilgrim

I could not be happier with my orders from this company! I recently ordered a number of dresses from the outlet sale, (I've dropped 14kg!! nothing fits!!) and I feel a million bucks in them, the fit, the materials, top quality. Now when you have an issue with a product that's on final sale price, you usually don't get much customer service!! I had… Read more

an issue (that was actually my fault) and contacted the company. Lili the customer service coordinator was simply amazing and sorted the issue out for me!!! I had seen a couple of Pilgrim dresses in a store and knew the quality, honestly, I doubt I'd look elsewhere now! Im 62, and i felt 20 years younger at a recent wedding, and I got so many compliments!! Lets just not share with hubby how many dresses I bought!! I also bought a couple for my daughter's, they really are something special. I'm sick of buying clothes and they are not sewn up properly, the fit is ridiculous, these are finished to perfection, and fit my figure like they were made for me!! I even bought a couple of dresses to take up the hem to make more of a daytime dress, and I cannot wait to go to a pub in them!! Thankyou Pilgram, and a huge thankyou to Lili for going above and beyond! When I get to my goal I will be back, thankyou, and cheers

I placed an order during the Black Friday Sales. Not anticipating the busyiness of this tine it was clear l was not going to recieve my order before the event for which l bought the items for. I was unclear with what to do moving forward, hoping my order would come but not sure if it would. I did not want to be left scrambling last minute. I… Read more

reached out to Lili in customer service. She was so respectful with the process of the warehouse pressures, but at the same time recognising that time was ticking and l needed these items before a certain date. She kept in communication with me and recognising my stress took it upon herself to do what she could to help me get the items to me before the event. I am so grateful to her commitment to serve me, consider my situation and help where she could. I thank her for her care and support and it is reassuring to know that a team member such as Lili in on the Pilgrim team to help all who find themselves in a desperate situation. Thank you again Lili, your care has made my day.

Pilgrim's Absurd Return Policy and Poor Customer Support – Attention all potential Pilgrim customers: I'm sharing my recent experience to save you from the utter frustration I've endured. If you're looking for a hassle-free shopping experience, look elsewhere. I made a purchase with Pilgrim and ended up regretting it profoundly. Their return policy and customer support are a complete disaster, and I feel… Read more

it's my duty to warn others.

Pilgrim's return policy is absolutely absurd. Despite the glaring issues with their chosen courier, Couriers Please, they refused to offer a full refund for my order. Instead of taking responsibility for their poor delivery service, they tried to shift the blame onto me, the customer. The icing on the cake? They force you to accept a store credit note instead of a full refund. Oh, and guess what? You can use that credit note for another online purchase ONLY! It's like a twisted game of profits at the expense of customers.

Even worse was their customer support. Instead of empathising with my situation, they were dismissive and unhelpful. Their lack of accountability and understanding is astonishing.

To add insult to injury, I heard from an employee at the collection hub who shared stories of similar problems with Couriers Please. It's clear that Pilgrim's lack of concern for customers extends beyond just one instance.

I deeply regret ever shopping with Pilgrim. I sincerely hope my experience can prevent others from making the same mistake. If you're looking for a seamless shopping experience with a company that values its customers, I strongly advise against Pilgrim.

Before you consider Pilgrim, please take my warning seriously. There are countless better options out there that respect their customers and have sensible return policies.

I made my first order on Pilgrim for a bridesmaid dress and was the most suitable piece! It was great quality and thickness. Will purchase more for the rest of the bridesmaids. Thank you, Pilgrim! Show details

I had the most wonderful experience with Pilgrim. I wore the Pilgrim navy dress to my niece’s wedding ceremony and changed into the teal Pilgrim dress for the reception — both were absolutely beautiful, elegant and so comfortable to wear. I received so many compliments on the day. What truly sets Pilgrim apart, though, is their customer service.… Read more

The team were kind, responsive and genuinely caring throughout the process. Lili, in particular, was exceptional — thoughtful, professional and an absolute pleasure to deal with.

I was also incredibly touched by their encouragement to donate a dress to a women’s shelter, which speaks volumes about the values of this business.

Beautiful clothing, meaningful values and the best customer service I’ve experienced. I couldn’t recommend Pilgrim more highly and will definitely be back.

I’m a huge fan of Pilgrim and Azzurielle dresses, owning over 20 of them. Quality is amazing and I love details like the boning in the bodice and gripper tapes. In-store staff at various Myer stores are always helpful; online orders are easy; and on occasions where I had to contact customer service for help, they have been wonderful and quick to respond. Show details

I made a recent purchase with pilgrim and unfortunately the dress did not fit. The process of exchange was seamless. They help ed me work out the right size and I had a replacement dress within a few days. Show details

Always loved Pilgrim clothing. Perfect fit, amazing designs, and great quality. Their customer support is fantastic! Lili, you’re exceptional! Thanks for the prompt responses and excellent service! Show details

Fantastic customer service and communication. I ordered the wrong size and needed the dress for a function but the lovely cs agent Lili got the right size out via express post within an hour of my email! Show details

Outstanding customer service from Lili at Pilgrim. She went above and beyond to ensure my order arrived on time, from personally handpicking the items in my size to upgrading my shipping to express at no extra cost. The constant prompt communication and friendly attitude. I’m genuinely impressed by this level of service, and it’s exactly the kind of experience that keeps customers coming back.

The customer service at Pilgrim is excellent, and Ada has been very helpful and quick to respond to my requests. I had an issue with a transaction and received some confusing emails that turned out to be a scam. A big thank-you to Ada for her support .

Auspost did not leave a collection card for my missed delivery and I was not able to pick up my parcel. I was lucky that customer service was excellent. My parcel was sent back to Pilgrim but Lili organised Expresspost at no cost on my end. Very happy with Pilgrim’s customer service. Also the dresses are gorgeous and come in reasonable prices.

I recently purchased a clothing item for the first time from Pilgrim Outlet. The quality of the dress was very good, and there were so many beautiful products to choose from online. The website was very user-friendly and easy to navigate. Unfortunately, the dress I ordered didn’t suit me or flatter me as I had hoped. That said, the customer… Read more

service was absolutely exceptional. When I enquired about returning the product the team was incredibly helpful, prompt, and understanding. Even though the item wasn’t the right fit for me, the positive experience with their support team truly stood out. I really appreciate the level of care and professionalism they provided.

The best customer service! I couldnt find a particular size anywhere of a particular dress so emailed pilgrim and they found me the dress! Its on its way, thank you so much. Show details

Absolutely love this brand the style, quality and customer service is second to none I just keep coming back to this brand and referring all my friends, raving fan for life. I did have a small issue with my last order and Lili helped me out so quickly I didn’t have time to blink - thank you pilgrim Show details

Pilgrim has continued to deliver on both the quality and price of their products, and I’ve recently filled my wardrobe with a range of dresses from their outlet collection. The Pipa dress has been receiving countless compliments, the bright red Nathan dress made me stand out at a company awards night, and the Miranda strapless gown brought a touch… Read more

of class to a brunch event I attended.

Alongside the beautiful pieces, the personalised customer service I received from the lovely Lili—especially when resolving a dress error—has made me even more loyal to the brand. Experiences like this remind me why I’d rather continue shopping with Pilgrim than turn to cheap, fast-fashion overseas brands where the quality simply doesn’t compare.

I purchased a beautiful dress for a work function. It fit perfectly and was high quality. Unfortunately the security tag was on and I was unable to get to a store or return it in time to wear to the function. However the customer service team were fab and made my options clear. I ended up returning my dress and getting a refund. However would absolutely shop here again. Show details

I sent an email asking whether they were going to restock a dress I had fallen I love with and I received a super quick response saying they’d found one in the warehouse for me. Really appreciate the quick response and help! Thank you Show details

I had an amazing experience with contacting pilgrim online. I emailed them on Thursday night asking about an item that was out of stock and I received a response Friday morning. The item was back in stock and I purchased it. Super excited to receive my dress! Thank you so much for your help!

I bought Bebe Cowl Neck Mini Dress (Emerald) size 6. The dress absolutely fit perfectly and a beautiful dress. Would like to get another similar style in different colour Show details

Customer service is fantastic, when I found that the dress was sold out so quickly, customer service managed to find one for me. Posted same day. Can't get much better than that! Thank you Kaitlyn.

I enquired about a dress that was sold out in my size. I emailed the Pilgrim team and they found one in my size and made it available for me to order. Really quick turnaround time from the date request was emailed to the result. Will be ordering again in the future. Thank you Show details

I'm really happy with the quality of my Pilgrim dress and for such a bargain! When I encountered issues with delivery, I was grateful for the speedy response by Pilgrim's customer service team who were so pleasant and immediately organised a replacement dress. Will definitely buy from Pilgrim again!

The quality of the products are amazing. Stylish and good fit. The brand also offers very good sales and promotions and very good level of customer service. Pilgrim staff are amazing! They were so helpful and understanding when I needed help about faulty item. Highly recommended. Show details