AI reviews summary
Pros
Verdict
Overall sentiment toward Pillow Talk is largely positive, driven by a strong product range, competitive sale pricing, and helpful in-store customer service. While many customers report swift online ordering and delivery experiences, a subset of reviews highlights occasional challenges with online stock availability, delivery delays, and customer support follow-up. Consumers generally find satisfaction in both shopping online and visiting physical stores, supported by attentive staff.
My purchase of the MUSE, Hudson cotton modal bath towels was the best purchase I have made for sometime. It was so easy to purcase online as there was a great range of products to look at.
Shopping online was so easy, you kept me well informed at all stages from purchase to delivery, which happened quickly and efficiently. I have now officially started my Christmas shopping! Thank you. Show details
I’m a return online customer and found the items I wanted. Bought the same quality sheets bamboo cotton 400. We love them and just purchased some new colours. Very easy process and good delivery
Reviews with attachments
- +1
Ordering online was easy. I received updates regularly as to how my packages were travelling and even got an email after they had been delivered to show the exact delivery place. Show details
Ordered 2 sets of sheets on line , which arrive in a couple of days so happy with the product , have washed one set ready to use , the whole process was seamless, very happy from order to delivery. Show details
A love the palm coverlet, better than it looks and it looked fantastic online and the pillowcases were true to colour and of an excellent quality, I am extremely happy with my purchases, value for money…. Show details
Customer service is fabulous at you Townsville, Domain Store. The products I purchased are extremely high quality. Couldn't be happier. Thank you. Show details
À ordered a Muse Reef Vase. Absolutely love the vase. Quick delivery Show details
Love our new quilt covers! Great material and designs! The ‘kids’ design ended up on my bed and the cats have slept on it all day, so comfy. Show details
Found the perfect cotton throw for my bedroom one evening and by shopping online was able to purchase just before the end of the sale deadline. The Lucy Knit cotton throw is exactly as presented and descibed online. Show details
- +1
The cushions I purchased arrived insanely quickly (got to Darwin in 2 days!), were stunningly beautiful in person and great quality. The finer details, that I didn't see in the images will really make each of my new cushions a stand out piece in my home. I'm thrilled with my purchase and I'll definitely buy from this store again, whenever I need something quality and beautiful for my home.
Very happy with my throw and these cushions.. all from Pillow Talk.
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Good came with a damage box. Once we open it , we found another box which protected the product So great full the warehouse packed good really well. Purchase was a shell. Thank you. Will purchases again. Show details
I purchased the Santana coverlet set in the gorgeous mint green. The coverlet is soft, stylish and a great buy at $39.95 on sale down from $269.00. I highly recommend Pillow Talk for stylish on -trend quilt covers, coverlets, cushions, sheets and home decor. The styles, colours and quality are beautiful.
Love love all my purchases from Pillow talk, the quality of the products and price is so amazing, my new go to store for linen. beautiful doona covers for our king bed and the toilet matts are perfect such great quality
Shopping online with Pillow Talk was made so easy. The website was very easy to navigate through from start to finish. The products are for Christmas however purchased the same products last year and the recipients are extremely happy with their new bamboo sheets. So much so they said they will never get any other sheets other than bamboo cotton… Read more
again. All I can say is easy purchase, excellent product and good choice of colours to choose from. Yes I start Christmas shopping early so it isn’t so much of a drain on everything at the end of the year. We will be purchasing more. Thank you
I used the online store as my local store didn’t have any ins stock. My original order was just over the $150 for free postage, when I put in my pillow talk loyalty email the discount took is below the free delivery and adding delivery was going to cost more so I did put something small in to go just above the free delivery again. I LOVE the… Read more
bedding, it’s the first bedding set I have bought that is not all white.
Beautiful quality, feels and looks amazing.
Only negative - no delivery updates at all. After 4 working days, I attempted to email their customer service and received no reply so I used their live chat to talk to a person and they were very quick and helpful with a tracking number, date of dispatch and company.
It arrived the next day very well packaged.
Placed an order for a table lamp which took several days to process the order, dispatch & arrive. Upon taking delivery & opening the package, found the lamp broken. Called Customer service to be told send an email with photos. Auto response from that email states someone will look at the case in 3 business days. As I took delivery on a Friday… Read more
it will now be several days again & then I will have to wait even more days to hopefully get a replacement. Customer service this is not - the person you speak to should be able to deal with it there & then - not just advice to send through an email to a generic address. Disappointed is an understatement from a very regular customer.
Latest follow-ups
Second time purchase for the ice cold pillow protectors. We live in FNQ therefore my husband gets a sweaty head and it relieves some of the moisture that seems to happen when he sleeps. Only criticism is that over time the protector yellows.
Follow-up · We wash the protectors in cold water and dry inside as specified but yellowing still occurs for my husbands pillow. My protector is still ok. I believe it’s the humidity we experience in Summer. These protectors are better than the normal for coolness.
I'm really disappointed with Muse Luxe 520gsm Microfibre Blanket. It sheds lint everywhere — all over my couch. even after washing it multiple times it still leaves fluff. Looks nice but not practical at all. I should have just purchased Aldi blanket at half price instead. Bad choice. Show 2 replies
Follow-up · Pillow talk contacted me and they acknowledged that this was Defect product. They resolved my complaint. So I am updating my review to 4
I have previously purchased the same bowl for a different room. I loved it so much I bought another one for the lounge. The process was flawless from purchase to delivery. It arrived extremely quickly and packed extremely well. Thank you Show details
Follow-up · It's the perfect size, the shape and texture are unique, great quality for the price. It's easy to keep clean. Love my purchase
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Positive reviews
Quick send and we love the pillow talk variety products likewise the delivery services, respectful and polite. That’s why we loved shopping with pillow talk either in store or even online the best services they given to their customers when asking questions about the products. Pretty great response. We recommended them if you are planning… Read more
upgrading your home decors and etc. go for it!!!
P.s, the shipping fees lil bit steep. When we go shopping at Myer and we pay much amount they straight away giving us happy free shipping. Specially for the members and customers for so long.
I have been purchasing products from pillow talk on line for many years now and have never been disappointed. I love the quality especially the bed linen just beautiful. I also purchase sale items and put them away for Christmas presents, my family and friends always look forward to opening up theirs Christmas morning. Show details
Bought jewellery case for birthday gift and its beautiful and larger than I thought. Colour is beautiful also. Peony flowers are beautiful and as described.Ordering was easy and delivery fast. Show details
Negative reviews
Items were fine and of the usual high Pillow Talk standard but the delivery was diabolical. The items took a while to be shipped and when they were, they went to a courier who's tracking didn't work. It took me weeks to get that sorted only to find that the courier couldn't deliver the items so had sent my them to another courier. I then had to… Read more
track down the other courier myself (the first courier wouldn't) only to find that they had the item (and had had it for some time) but had not contacted me. I ended up having to travel 70kms return to go and pick it up as their only other option was to leave it in a public, unsecured location.. All up the process took 6 weeks. I've never had this problem with Pillow Talk before, items were always promptly delivered so I don't know what's changed. As a regular customer (I buy for my accommodation business) it's disappointing.
Hi Salli, thank you so much for reaching out about… Read more
I cancelled my order before ot left the store and was layer told it was on the truck but they'd have it take back to them. It turned up here. Im totally disappointed as im not well enough to return it having shingles, Non-Hodgkin’s Lymphoma and Leukemia. I am not a very happy customer as I took their word for it. Show details
Follow-up · I am extremely disappointed with this experience and will not be making any further purchases with your company. When I asked if a pickup could be arranged, I was told the only way to receive a refund was to return the item to a local store myself. Because of this, I had to rely on my support worker to take it back. My support worker is only with… Read more
Hi Jojo - thank you so much for taking the time to… Read more
The CEO should be notified of my emails about postage mis-information. So, buyers beware of the welcome email saying Free Post over $50. It cost me $79 at the very last minute which was hidden information before completing transaction. They… Read more
say it is clearly stated in T&C's but when rushing an emergency buy for someone in need, to be shipped interstate after an injury (a mattress topper) , it blind-sided me and I didn't realise it until transaction was completed.
Follow-up · Your pounding messages requesting review has increased from nuisance value to distressing. I have multiple times unsubcribed, even had to request staff help to unsubscribe me. Never again will I do any business with Pillow Talk. Cease sending me emails, I am ready to report P.T. to ACCC for harrassment. Please acknowledge, for the final time,… Read more
Hi Janet, Thank you so much for reaching out! We are… Read more (+3 replies)
Recent reviews
I’ve been a fan of Pillow Talk for some time, both as an online and in-store customer. Recently, I went to two stores. The first was Penrith, and the second was Prospect. At the Penrith store, I was assisted by one of the most beautiful people I ever met, Debbie." She was incredible and an absolute gem! She was so kind, caring, and extremely… Read more
helpful. Her customer service is truly exceptional and a rare find. Furthermore, all the staff/team at Penrith were fantastic and excellent at their work. They were warm, friendly, and genuinely amazing.
Then I went to the Prospect store. Again, they were a wonderful, friendly, and very helpful staff/team. Here I was engaged & helped by ‘Donna.’ She was sensational, kind, and very knowledgeable in her work. Another lovely staff member also helped me, and she was fantastic. Both stores truly shone and were superb at their customer service.
As a customer, it was such a breath of fresh air to experience such a high level of customer service from a business where competition is so high and personal care has become almost a thing of yesterday. Just as I started to lose hope in customer service in today’s market. Yet, Pillow Talk has regained my faith that exceptional customer service still exists. Thank you so much again to Debbie, Donna, and all the wonderful staff at the Penrith and Prospect store and Pillow Talk!
I'm more than happy to say if you want great quality products, competitive pricing, and staff that care and are always willing to assist you, you don’t have to search far; simply visit Pillow Talk!! U. Png.
- +1
There is nothing not to like about Pillow Talk. I live 2 hrs from a physical store, Tamworth, and have had to on a few occasions had to shop online to get the items I wanted due to only being available online as they sold out instore. I cannot fault Pillow Talks service in either online or instore. I prefer to shop instore as I find the staff… Read more
very welcoming, helpful and friendly. My home is full of everything Pillow Talk, from linen, olive trees and artificial plants, baskets, (numerous), tableware, indoor and outdoor pillows and 'beyond'. And I also bought my daughter numerous items that I simply find the best in decor (llike the Monaco pot with lg Olive tree) that sits in my bedroom and my daughters entry foyer. And yes, when people see them there is always a glowing comment and where did I get them. The Tamworth Staff make it my absolute favourite Pillow Talk store. They greet everyone literally as they walk in the door and if you just want to browse they leave you to do so, helping when you ask. The managers there have created a very nice atmosphere not only for the customers but for the staff as well. It means you are happy to wander, gather ideas and choose your items at leisure and not under any pressure time wise. Friendliness is their best quality, and it is pure delight to go there and shop. Here are some glimpses of items I've purchased but my home as all nooks and crannies with objects from the Pillow Talk store in Tamworth.
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I’m very sorry to hear about your experience Karin —… Read more