Pilot

Pilot great work great service – Excellent service . Quick and easy and hassle free. Helpful and friendly service and quick arrival of the product needed and fix the problem immediately. Highly recommended the service of pilot Show reply

Only $28.55 of My $134 Charge Was Medication I used Pilot for both ED treatment and a weight loss program. While the medications were supplied as expected and the cancellation process was straightforward when requested, I am extremely disappointed by the lack of transparency around the actual cost breakdown of the services. For my ED medication,… Read more

I was charged $134 every two months. After requesting pharmacy invoices and clarification, Pilot confirmed that only $28.55 of that amount related to the medication itself, while $105.45 (78.7% of the total charge) was attributed to service fees for ongoing clinical care, prescription management and access to support.

This was genuinely surprising. My treatment had been stable for an extended period, I did not require medication adjustments, ongoing clinical intervention or significant support, and from my perspective the service largely consisted of a repeat prescription and medication delivery. A regular GP can provide a consultation, issue a prescription with multiple repeats and manage ongoing care for substantially less than the annual service fees I was paying.

What concerns me most is not the existence of a service fee itself, but the lack of transparency around it. Historical pharmacy invoices appeared to show the full amount charged, leading me to reasonably believe that the majority of the cost related to the medication. It was only after specifically requesting pharmacy invoices and pursuing clarification that I discovered the medication component was only $28.55.

I also participated in Pilot’s weight loss program. In that case, the medication invoice was approximately $148.70, while a separate Pilot invoice showed a further $226.30 for the Weight Reset Program. That fee included access to consultations, coaching, medical support and community features. While those services may be valuable to some patients, I personally did not utilise them to an extent that justified the additional cost. In this example, the service fee was actually higher than the medication cost itself.

To be clear, I understand that telehealth providers need to charge for medical oversight, prescribing, administration and support. My concern is that the true breakdown between medication costs and service fees was not sufficiently obvious. Had I understood earlier that approximately 79% of my ED treatment cost and over 60% of my weight loss treatment cost related to service fees rather than medication, I would likely have made different decisions regarding my care.

Following my complaint, Pilot did provide a breakdown of the charges and promptly cancelled my account when requested. However, no explanation was provided regarding the historical invoice discrepancies or why the pricing structure had not been made clearer from the outset. While my concerns were acknowledged, I was left feeling that the transparency issues themselves were not meaningfully addressed.

Prospective customers should ask for a detailed breakdown before signing up:

• What is the actual medication cost? • What is the ongoing service or program fee? • How frequently are those fees charged? • What specific support is included? • Would a regular GP provide a comparable outcome at a lower overall cost?

Pilot may suit people who value convenience, structured programs and readily accessible telehealth services. However, based on my experience, I do not believe the pricing structure was sufficiently transparent, and had I understood the true allocation of costs earlier, I would likely have pursued alternative treatment pathways much sooner.

Advertises like it’s cheaper then it’s 2.5 times the price of literally any other way to do it go see your doctor unless you’re literally too embarrassed to talk face to face then do a Telehealth appointment which you have to do anyway what a joke

Everything is super efficient. It is extremely easy to place an order and reach out with any concerns. I have found that despite what pilot purports, treatments aren't individualised and I am yet to see effective results. When I have had consults with healthcare professionals, they have lasted a few minutes and have been extremely rushed.

Started great first several times but not quite as effective now. A bit slow to take effect then it seems to last for a couple of days, so plan ahead. Take it several hours ahead.

I really like the PILOT program, I found your doctor and phone interview to be comfortable where I would be otherwise embarrassed to speak of such things, your product arrives promptly on time and in a discrete package, and I never have to feel inadequate or low as this problem tends to hit a man in his most vulnerable point and the product itself… Read more

works amazingly, one pill seems to work for about four days for me, I highly recommend the PILOT program and can say I have had the happiest eight months, more than I have had in a great many years

Recommended for anyone to use because it doesn't just help erectile function. It has helped my energy levels which were very low before. Helps with breathing which is a pleasant surprise. I have emphysema so this benefit is more than welcome. It has also alleviated my depression. I feel more confident in general. For me it's a wonder drug. 5 stars.

Great friendly service with feeling of being pressured. The team have no hesitation to reach out & help as required & the team are prepared to comprise if needed. Show reply

Please cancel my subscription I didn’t ask for my last order but you took the money out of my account and sent it anyway not happy with the service at all and will not be ordering again

I was charged $249 before my consultation with the nurse. During the consultation, I was informed that I apparently have a duplicate account, even though I have never previously purchased from your company. It has now been 4 days and I have been trying to contact your team with no response. The nurse also advised that she is unable to prescribe… Read more

the medication due to this issue, yet the payment has already been taken from my account.

I am extremely disappointed that I was charged before being informed of this problem, and I have not received any assistance since. I would appreciate an urgent response and a resolution to this matter.

What an absolute rip off. Save yourself the massive mark-up and just go to a GP who will do the exact same thing for a fraction of the cost. I couldn't believe it

Doctor consult easy but slow delivery with missing order. and literally 5x the cost of if you went to a normal pharmacy. Their pharmacy invoice was for 30$ yet they charge $220 for the service after asking in an email why they said it was due to the easy doctor consult and delivery. Won’t be using again I’ll go see my normal quack and local pharmacy. Show details

Good product. The fact that Pilot won’t leave the product at your door when you are not at home (and you have to pick it up at the post office) is annoying. I’ll probably just get from the Doctor in future.

The confidence I have now taking pilot is nothing like I have had in year. My girlfriend is becoming an amateur spokes person for pilot overhearing a conversation that 2 guys were having and one of them was thinking about taking it and she jumped in and told them it’ll be the best thing you do for your relationship Show reply

I contacted pilot multiple times letting u know my treatment wasn’t working and I wanted to change my prescription to something I can take as I’m having sexual interactions. I was ignored you re-messed my prescription removed funds from my account and sent me a new box of treatment that doesn’t work and I’m no longer taking, I’ve requested… Read more

returning them as I did not approve renewal of prescription and infact requested change prior to re-needling and was ignored, there is a record on my phone of these interactions and u raising my bank account and sending me drugs I did not want and no longer use ignored and zbused my authority and requests received prior by you to re-newing my prescription. I demand ur attention in resolving this issue and to stop ignoring me.

Just hope nothing goes wrong because if there is a issue there is no help from the support staff. You email them and get no response other then a automated email telling you they will get back to you. It's almost 3 days now. Treatment might work but the customer service is no where to be seen.

Pilot is a great online store. I got the meds I needed after a doctors appointment. They are very good at getting stuff to you in an unrecognisable box. Great people to do business with

Your subscription is sneaky. You can't cancel Subscriptions. No one has replied from my emails, and the spam emails are over the top, too many. Please cancel and refund my money please. Thank you

Lump sum taken from my account, tried multiple times to reach customer service and have received zero response. Going to contact the bank to get money back. Very poor service.

Great customer service asked for me to do the dosage x2 and if worked would change dosage when I said it worked the new dosage was sent very fast and efficient response.

DO NOT BOTHER. They take a deposit and then prescribe you and when I decided I didn’t want to proceed I’ve tried to cancel I’ve had nothing but generic copy and paste emails saying they’ll get back to me. I cancelled before I even started and THEY DID NOT REFUND ME.

Works really quickly and the results are just as good or even better than I expected! I’ve just received my repeat and it arrived super fast . Highly recommended …AAplus !!

Have been trying to use them for wegovy. They never ship on time so doses are missed. Their customer service is non exsistant, theyre impossible to reach. See your gp instead

It’s incredibly effective. Not sure what I was expecting - but it works and I’m very happy with how well it works. Physical intimacy is now much more satisfying for both me and my wife. I used to go soft and then the insecurity and other emotions would make it worse, I get a full satisfying erection that stays hard