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Pine Discount Furniture is offering each of their reviewers the chance to receive a mattress protector for taking the time to write a review. It is possible that the reviewers blow received this incentive.
SeanPerth, WA
How do i return product
New couch is awful and sagging how do i return less than 5 months old.i want to know how or who i get in touch with to return....please thank you
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thimosha S.Perth, WA
Disgusting Customer Service - spend your money elsewhere
We recently purchased some furniture from the Kenwick store and paid the full amount so we could take it home that day. When we tried to take it home the manager said she cant let us as she needs our purchased item as a display. We came back a few days later to pick up the item and were abused by the manager for wanting to pick up our item. When we looked at the receipt of purchase we noticed they had put our receipt as a deposit despite it being paid in full. In their T&C's it states that if you fail to pick up the item you forfeit the deposit...Read more
and the item and as i learnt later they've done this a few times to customers to delay them from picking up items. I spoke to customer service and it was just a waste of time, we have never been spoken to like that. If you wish to get verbally abused for no reason, call their customer service. It was finally our complaint to Consumer Affairs that helped us get our furniture. Honestly your money and time is better spent elsewhere.Similar opinion? Write a review on ProductReview.com.au!
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4.8(342)JessicaPerth, WA
Appalled by the customer service and lack of internal communication.
My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone!
1 comment
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Shaun H.Perth, WA
- Kenwick
- Verified customer
Horrified
Completely Horrified at the service from the Kenwick Store. I would have given it 0 stars if I could. Paid our furniture off over a 3 week period, was told there was stock but worst case floor stock might have to be our option as they can only hold the furniture for 2 weeks. We made a payment one week before finalising and was told new stock was still available, we said great can you hold it we will be in next week, we arrive the week after and all stock sold of the buffet, we were told we then had to pick up from 2 different locations now. The...Read more
re would be nobody to help at the showroom and they won’t package the floor stock up. I wasn’t impressed and told my partner if she wanted it pay for it and walked out as they were most unhelpful and didn’t seem to give a crap the second they had the money. So I rang the next day to try and organise delivery and once again this became another difficult task as payment isn’t excepted over the phone, in a short tone [name removed] from the Kenwick store said you better make it quick or you won’t get it for the weekend. Not only that I was told that she had held the floor stock for us, yet the day before when we were in there it was still for sale on the floor. Lies lies and more lies from the so call store manager. After hearing this I replied ‘this a ridiculous’ and hung up. 5 minutes later [name removed] rang again and asked why I hung up, I replied because I’m not happy at all with what’s gone, she then start to lose her temper, verbally abuse me and told me to change my attitude before coming into the store and hung up on me. I then rang back horrified and said how dare she speak to a customer like this. She once again hung up on me and tried to ring my partner. Seriously this woman is a real piece of work. I’m dreading having to deal with her to actually pick the furniture up. Totally taken the fun out of buying new furniture for our house. I’m defiantly buying my tv unit, coffee table and new lounge elsewhere now. I’d avoid this company at all costs and if you can’t avoid that store for sure. Not only that the staff write most of the 5 Star reviews
1 comment
Pine Discount O.Pine Discount Furniture
Hi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture
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I bought a couch recently and so happy with the purchase
Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back
1 comment
Pine Discount O.Pine Discount Furniture
Hi Karen,
Thank you for your review regarding the service you received from in-store to the delivery service. We are so happy that it was an easy shopping experience and we look forward to seeing you ... Read more
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BrankaPerth, WA
Great Service
Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!
1 comment
Pine Discount O.Pine Discount Furniture
Hi Branka, We appreciate you choosing to shop with us and thank you for recommending us to your friends and family. We look forward to serving you all again with the same high standard of customer ser... Read more
vice. Kind Regards, Toni and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
BobbiePerth, WA
Great service
Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again
1 comment
Pine Discount O.Pine Discount Furniture
Hi Bobbie,
We are so glad to hear that you found the advice given in store helped you to select a sofa that your happy with. We look forward to seeing you again instore.
Kind Regards, Toni and the team at Pine Discount Quality Furniture
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The reviewer stated that an incentive was offered for this review
Raza H.Perth, WA
- 2 reviews
False promise
Few months ago, I bought a bed and mattress from this place. Because it was stock from the floor, I was promised that i would get a mattress protecter for free. They told me that I could pick that up from their warehouse or the shop. So when I went to the warehouse to pick up the mattress, I asked about the mattress protector , they replied, oh we don’t do it here, you need to go back to the shop in Malaga. I said it’s 30 km from me. They said sorry can’t help you.
So I came to Malaga to pick up something else, and I remembered what they told ...Read more
1 comment
Pine Discount O.Pine Discount Furniture
Hi Raza,
We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you.
Kind Regards, Toni and the team at Pine Discount Quality Furniture
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The reviewer stated that an incentive was offered for this review
Jenny B.Perth, WA
Satisfied Customer
I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!
1 comment
Pine Discount O.Pine Discount Furniture
Hi Jenny,
We appreciate you coming back and shopping with us when looking for a Lounge suite for your Theatre room. We know it wont disappoint and we look forward to assisting you again when looking f... Read more
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AngPerth, WA
- Malaga
- Verified customer
Comfy quality at half the price
Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.
1 comment
Pine Discount O.Pine Discount Furniture
Hi Ang,
Thank you for your review regarding your whole shopping experience with us, from your instore experience to the delivery fo the goods to the Lounge suite itself. We are sure you will continue ... Read more
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Great advice!!
Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!
1 comment
Pine Discount O.Pine Discount Furniture
Hi Matt,
Thank you for your review regarding the Great advice you received from Amy at our Port Kennedy store. We are sure that your daughter will love her new bedroom set up. We look forward to assis... Read more
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The reviewer stated that an incentive was offered for this review
Best Customer Service!
I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate
1 comment
Pine Discount O.Pine Discount Furniture
Hi Dani,
Thank you for taking the time to leave a review regarding your recent visit at our Port Kennedy Store. We are happy to hear that you were pleased with the service you received. We look forwar... Read more
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CarinaPerth, WA
Helpful Staff and Reasonable quality
The store was easy to navigate, nice and open display room with prices listed. After researching online we were looking for a particular bed frame to view on display. James kindly offered his assistance and helped us locate the frame we were searching for and the packages associated. Answered all questions we had and then gave us time to consider. Lots of other customers soon entered the store and we had to wait a little while once our decision was made to be able to purchase it. However the staff were considerate and let us know we were on the...Read more
ir radar, not forgotten, which I greatly appreciated. Good customer service overall, thanks James. Also thanks to the delivery man. There was a reasonable range of bed frames to choose from. We went with simple wood frame. It looks good and was simple to put together, though instructions could be more detailed. However the support beam in the middle of the frame does not seem sturdy and easily moves out of position causing the middle of the bed to dip and we have to crawl under the bed to try and push the legs back in place. The bedside tables came in one piece already together and I am most happy with those. Would not purchase the bed frame again though (Lowell).1 comment
Pine Discount O.Pine Discount Furniture
Hi Carina,
We are happy to hear that the service you received at our Malaga store has left a good impression upon you. We look forward to assisting you again.
Kind Regards, Toni and the team at Pine Discount Quality Furniture
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The reviewer stated that an incentive was offered for this review
JimmyPerth, WA
- 2 reviews
Happy
After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!
1 comment
Pine Discount O.Pine Discount Furniture
Hi Jimmy,
Thank you for your positive reviewing regarding our Furniture, the prices and the staff at our Malaga store. We appreciate you recommending us and look forward to seeing you again.
Kind Rega... Read more
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4.6(648)Sandra W.Perth, WA
Bed frame plus mattress
Store was wide and easy to maneuver through assembling the furniture was easy enough to do love our new bed and mattress
Lila was. Very helpful. ten out of ten
1 comment
Pine Discount O.Pine Discount Furniture
Hi Sandra,
Thank you for choosing to shop with us when looking for your bed and mattress. We are so happy your loving your new furniture and sure it will continue to impress for many years to come. We... Read more
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JigarkumarWestern Australia
- Malaga
- Verified customer
Good and reliable quality
We bought leather lounge from malaga store.
Staff are helpful, approachable and polite.well explained information about product and explained how easy to assemble it.very good product . Timely manner delivery.
Strong Recommend.
Thanks guys.
1 comment
Pine Discount O.Pine Discount Furniture
Hi Jigarkumar,
We are so happy to hear that the all round service you received from the instore service to the delivery to the product itself was A Grade and one you will recommend to others. We look ... Read more
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AdamPerth, WA
Quality furniture and great mattresses
I've bought from this store on 3 occasions now. The sales consultant, Lila was excellent. The furniture was was of great quality, either pre-assembled or very easy to assemble with clear instructions. All 3 mattresses have been amazing to sleep on and were extremely well priced.
1 comment
Pine Discount O.Pine Discount Furniture
Hi Adam,
We are so happy that you are loving your new mattresses you purchased with us, we are sure that you will find you will continue to have amazing sleeps on it for years to come. We look forward... Read more
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Sara
- 3 reviews
- Kenwick
- Verified customer
Very Happy Customer!!
I bought a lovely lounge suite 3 years ago but unfortunately the foam in the seats failed. It was still in warranty and after the manufacture deemed it non repairable, Kirstin from Customer Service offered store credit to the value of our broken lounge. And due to their amazing May sale, I was able to purchase not only a lounge and single recliner but also a king size mattress! They delivered all items within days plus collected our old lounge. The whole process was smooth and easy. Also props to Carla from the Kenwick Store! She really knows ...Read more
her products and happily explained the differences in mattresses to find the correct one for my back and had great advice on how to keep our new lounges clean and tidy. I’ll be needing some more household items in the near future and I know where I’ll be going for great service!1 comment
Pine Discount O.Pine Discount Furniture
Hi Sara,
We truly appreciate your positive feedback regarding the follow up care you received from Kirstin in our Customer Care department and the in-store care you received from Carla at our Kenwick ... Read more
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Belinda C.Perth, WA
High quality lounge for a great price!
Fast, friendly efficient service by Marie and the team. I bought the Nantahala 6 piece modular lounge which is stunning to look at, it has great material so it feels good and it's super comfortable for me. It was on special for a great price too. It wasn't available at the time however new stock was on it's way. Marie called as soon as it was available, I made the payment and it was delivered shortly afterwards. They even called to follow up to make sure I was happy which is unusual in this day and age, great service and a happy customer, thank you!
1 comment
Pine Discount O.Pine Discount Furniture
Hi Belinda,
We are so happy to hear that you found a lounge suite that you love and are happy with. The Nantahala is definitely a beautiful lounge and we know that you will love it for many years to c... Read more
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The reviewer stated that an incentive was offered for this review
Very Good Experience and service
Staff are nice and helpful and everything is satisfactory. They offer a lot of advice for us when we were choosing among different ones. Furniture are delivered on time and with care
1 comment
Pine Discount O.Pine Discount Furniture
Hi Richard,
Thank you for your positive review and we are so happy that you found it it be satisfactory, from the service you received instore to the delivery of your goods. We look forward to servici... Read more
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Questions & Answers
Jamesasked
If the Kenwick store is now closed and I have an issue with a product, where do I go now?
No answers
SJ Wasked
Who and where do I get contact information in regards of a warranty claim?
No answers
Seanasked
I want to return my couch.how do i do this as now closed
No answers
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Pine Discount O.Pine Discount Furniture
Hi Jessica,
curred with the closing of the store and you not receiving your goods. Regards, Toni and the team at Pine Discount Quality FurnitureI have looked into your case and after reviewing all details i have seen that you have received a full refund for this order, i would like to apologise for the miscommunication that had oc... Read more