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Pine Discount Furniture is offering each of their reviewers the chance to receive a mattress protector for taking the time to write a review. It is possible that the reviewers below received this incentive.
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Brought a bed set from Malaga store a year and a half ago full stop can no longer use bed as slats have all bent and walked. And I am now sleeping on the floor with my mattress. I would never ever ever buy from these people again. Worst bedroom set I have ever brought.
I purchased a lounge suite from Pine Discount Furniture. It was delivered damaged on arrival. I contacted Pine Discount Furniture via email and phone. They would only provide a repair of the damaged goods and not replacement with an undamaged lounge suite. Unfortunately there are multiple reviews of customers having trouble with after sales service ranging from damaged goods on delivery, to not being able to pick up goods from the store, to being told the goods are no longer available after having made a payment. There are some good bargains to be had but be aware that if there is a problem it is likely it will not be sorted.
We recently purchased some furniture from the Kenwick store and paid the full amount so we could take it home that day. When we tried to take it home the manager said she cant let us as she needs our purchased item as a display. We came back a few days later to pick up the item and were abused by the manager for wanting to pick up our item. When we looked at the receipt of purchase we noticed they had put our receipt as a deposit despite it being paid in full. In their T&C's it states that if you fail to pick up the item you forfeit the deposit...
Read more and the item and as i learnt later they've done this a few times to customers to delay them from picking up items. I spoke to customer service and it was just a waste of time, we have never been spoken to like that. If you wish to get verbally abused for no reason, call their customer service. It was finally our complaint to Consumer Affairs that helped us get our furniture. Honestly your money and time is better spent elsewhere.My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone!
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Completely Horrified at the service from the Kenwick Store. I would have given it 0 stars if I could. Paid our furniture off over a 3 week period, was told there was stock but worst case floor stock might have to be our option as they can only hold the furniture for 2 weeks. We made a payment one week before finalising and was told new stock was still available, we said great can you hold it we will be in next week, we arrive the week after and all stock sold of the buffet, we were told we then had to pick up from 2 different locations now. The...
Read morere would be nobody to help at the showroom and they won’t package the floor stock up. I wasn’t impressed and told my partner if she wanted it pay for it and walked out as they were most unhelpful and didn’t seem to give a crap the second they had the money. So I rang the next day to try and organise delivery and once again this became another difficult task as payment isn’t excepted over the phone, in a short tone [name removed] from the Kenwick store said you better make it quick or you won’t get it for the weekend. Not only that I was told that she had held the floor stock for us, yet the day before when we were in there it was still for sale on the floor. Lies lies and more lies from the so call store manager. After hearing this I replied ‘this a ridiculous’ and hung up. 5 minutes later [name removed] rang again and asked why I hung up, I replied because I’m not happy at all with what’s gone, she then start to lose her temper, verbally abuse me and told me to change my attitude before coming into the store and hung up on me. I then rang back horrified and said how dare she speak to a customer like this. She once again hung up on me and tried to ring my partner. Seriously this woman is a real piece of work. I’m dreading having to deal with her to actually pick the furniture up. Totally taken the fun out of buying new furniture for our house. I’m defiantly buying my tv unit, coffee table and new lounge elsewhere now. I’d avoid this company at all costs and if you can’t avoid that store for sure. Not only that the staff write most of the 5 Star reviewsHi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture
Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back
Hi Karen,
Thank you for your review regarding the service you received from in-store to the delivery service. We are so happy that it was an easy shopping experience and we look forward to seeing you ...
Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!
Hi Branka, We appreciate you choosing to shop with us and thank you for recommending us to your friends and family. We look forward to serving you all again with the same high standard of customer ser...
Read morevice. Kind Regards, Toni and the team at Pine Discount Quality FurnitureThe reviewer stated that an incentive was offered for this review
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Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again
Hi Bobbie,
We are so glad to hear that you found the advice given in store helped you to select a sofa that your happy with. We look forward to seeing you again instore.
Kind Regards, Toni and the team at Pine Discount Quality Furniture
The reviewer stated that an incentive was offered for this review
- 2 reviews
Few months ago, I bought a bed and mattress from this place. Because it was stock from the floor, I was promised that i would get a mattress protecter for free. They told me that I could pick that up from their warehouse or the shop. So when I went to the warehouse to pick up the mattress, I asked about the mattress protector , they replied, oh we don’t do it here, you need to go back to the shop in Malaga. I said it’s 30 km from me. They said sorry can’t help you.
So I came to Malaga to pick up something else, and I remembered what they told ...
Hi Raza,
We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you.
Kind Regards, Toni and the team at Pine Discount Quality Furniture
The reviewer stated that an incentive was offered for this review
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I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!
Hi Jenny,
We appreciate you coming back and shopping with us when looking for a Lounge suite for your Theatre room. We know it wont disappoint and we look forward to assisting you again when looking f...
The reviewer stated that an incentive was offered for this review
Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.
Hi Ang,
Thank you for your review regarding your whole shopping experience with us, from your instore experience to the delivery fo the goods to the Lounge suite itself. We are sure you will continue ...
Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!
Hi Matt,
Thank you for your review regarding the Great advice you received from Amy at our Port Kennedy store. We are sure that your daughter will love her new bedroom set up. We look forward to assis...
The reviewer stated that an incentive was offered for this review
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I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate
Hi Dani,
Thank you for taking the time to leave a review regarding your recent visit at our Port Kennedy Store. We are happy to hear that you were pleased with the service you received. We look forwar...
The store was easy to navigate, nice and open display room with prices listed. After researching online we were looking for a particular bed frame to view on display. James kindly offered his assistance and helped us locate the frame we were searching for and the packages associated. Answered all questions we had and then gave us time to consider. Lots of other customers soon entered the store and we had to wait a little while once our decision was made to be able to purchase it. However the staff were considerate and let us know we were on the...
Read moreir radar, not forgotten, which I greatly appreciated. Good customer service overall, thanks James. Also thanks to the delivery man. There was a reasonable range of bed frames to choose from. We went with simple wood frame. It looks good and was simple to put together, though instructions could be more detailed. However the support beam in the middle of the frame does not seem sturdy and easily moves out of position causing the middle of the bed to dip and we have to crawl under the bed to try and push the legs back in place. The bedside tables came in one piece already together and I am most happy with those. Would not purchase the bed frame again though (Lowell).Hi Carina,
We are happy to hear that the service you received at our Malaga store has left a good impression upon you. We look forward to assisting you again.
Kind Regards, Toni and the team at Pine Discount Quality Furniture
The reviewer stated that an incentive was offered for this review
- 2 reviews
After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!
Hi Jimmy,
Thank you for your positive reviewing regarding our Furniture, the prices and the staff at our Malaga store. We appreciate you recommending us and look forward to seeing you again.
Kind Rega...
The reviewer stated that an incentive was offered for this review
Questions & Answers
Is this store closed down? Trying to get in contact with someone due to my bed. Have got insurance and needing a new bed frame. Could someone get back to me?
Who bought the Discount Furniture stock and where can we buy replacement items now they are no-longer trading?
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Details
Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office and Sofas | Bedroom, Dining, Living, Mattresses, Office and Sofas | Bedroom, Dining, Living, Mattresses, Office and Sofas | Bedroom, Dining, Living, Mattresses, Office and Sofas |
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Hi Jessica,
Read morecurred with the closing of the store and you not receiving your goods. Regards, Toni and the team at Pine Discount Quality FurnitureI have looked into your case and after reviewing all details i have seen that you have received a full refund for this order, i would like to apologise for the miscommunication that had oc...