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Reviews

(2,125)
(256)
(7)
(7)
(36)
  • Product Quality
    4.7 (48)
  • Return Claim MadeYes (2) · No (44)
  • Warranty Claim MadeYes (4) · No (43)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    3.0 (2)
  • Customer Service
    4.7 (35)


Sean

SeanPerth, WA

How do i return product

published

New couch is awful and sagging how do i return less than 5 months old.i want to know how or who i get in touch with to return....please thank you


thimosha S.

thimosha S.Perth, WA

Disgusting Customer Service - spend your money elsewhere

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationken wick
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Jessica

JessicaPerth, WA

Appalled by the customer service and lack of internal communication.

published

My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Pine Discount Furniture
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Shaun H.

Shaun H.Perth, WA

Horrified

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPine Discount Kenwick
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1 comment
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture


I bought a couch recently and so happy with the purchase

published

Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPIne Furniture , Malaga
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1 comment
Pine Discount Furniture
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Branka

BrankaPerth, WA

Great Service

published

Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMalaga
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1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Bobbie

BobbiePerth, WA

Great service

published

Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga
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1 comment
Pine Discount Furniture
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Hi Bobbie,
We are so glad to hear that you found the advice given in store helped you to select a sofa that your happy with. We look forward to seeing you again instore.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

The reviewer stated that an incentive was offered for this review


Raza H.

Raza H.Perth, WA

  • 2 reviews

False promise

published
Store LocationMalaga
1 comment
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Raza,
We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

The reviewer stated that an incentive was offered for this review

Jenny B.

Jenny B.Perth, WA

Satisfied Customer

published

I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review

Ang

AngPerth, WA

Comfy quality at half the price

published

Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga, Pine Discount Furniture
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1 comment
Pine Discount Furniture
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Great advice!!

published

Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Best Customer Service!

published

I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Pine Discount Furniture
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Carina

CarinaPerth, WA

Helpful Staff and Reasonable quality

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga Pine Discount Store
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1 comment
Pine Discount Furniture
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Hi Carina,
We are happy to hear that the service you received at our Malaga store has left a good impression upon you. We look forward to assisting you again.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

The reviewer stated that an incentive was offered for this review


Jimmy

JimmyPerth, WA

  • 2 reviews

Happy

published

After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review

Sandra W.

Sandra W.Perth, WA

Bed frame plus mattress

published

Store was wide and easy to maneuver through assembling the furniture was easy enough to do love our new bed and mattress
Lila was. Very helpful. ten out of ten

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review

Jigarkumar

JigarkumarWestern Australia

Good and reliable quality

published

We bought leather lounge from malaga store.
Staff are helpful, approachable and polite.well explained information about product and explained how easy to assemble it.very good product . Timely manner delivery.
Strong Recommend.
Thanks guys.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Adam

AdamPerth, WA

Quality furniture and great mattresses

published

I've bought from this store on 3 occasions now. The sales consultant, Lila was excellent. The furniture was was of great quality, either pre-assembled or very easy to assemble with clear instructions. All 3 mattresses have been amazing to sleep on and were extremely well priced.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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Sara

Sara

  • 3 reviews

Very Happy Customer!!

published
Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKenwick
See all answers
1 comment
Pine Discount Furniture
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Belinda C.

Belinda C.Perth, WA

High quality lounge for a great price!

published

Fast, friendly efficient service by Marie and the team. I bought the Nantahala 6 piece modular lounge which is stunning to look at, it has great material so it feels good and it's super comfortable for me. It was on special for a great price too. It wasn't available at the time however new stock was on it's way. Marie called as soon as it was available, I made the payment and it was delivered shortly afterwards. They even called to follow up to make sure I was happy which is unusual in this day and age, great service and a happy customer, thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Very Good Experience and service

published

Staff are nice and helpful and everything is satisfactory. They offer a lot of advice for us when we were choosing among different ones. Furniture are delivered on time and with care

Customer Service
Product Quality
Product Appearance As advertised
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


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Questions & Answers

SJ W

SJ Wasked

Who and where do I get contact information in regards of a warranty claim?

No answers

Sean

Seanasked

I want to return my couch.how do i do this as now closed

No answers

Fiona

Fionaasked

Is your Port Kennedy store still open

No answers

Get an answer from our members and Pine Discount Furniture representatives

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