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Reviews

Review distribution

5 star
2,125
4 star
256
3 star
7
2 star
7
1 star
35

thimosha S.

thimosha S.Perth, WA

Disgusting Customer Service - spend your money elsewhere

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationken wick
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Jessica

JessicaPerth, WA

Appalled by the customer service and lack of internal communication.

published

My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
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Shaun H.

Shaun H.Perth, WA

Horrified

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPine Discount Kenwick
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1 comment
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture

I bought a couch recently and so happy with the purchase

published

Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPIne Furniture , Malaga
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1 comment
Pine Discount Furniture
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Branka

BrankaPerth, WA

Great Service

published

Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Bobbie

BobbiePerth, WA

Great service

published

Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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Hi Bobbie,
We are so glad to hear that you found the advice given in store helped you to select a sofa that your happy with. We look forward to seeing you again instore.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

The reviewer stated that an incentive was offered for this review


Raza H.

Raza H.Perth, WA

  • 2 reviews

False promise

published
Store LocationMalaga
1 comment
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Raza,
We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

The reviewer stated that an incentive was offered for this review


Jenny B.

Jenny B.Perth, WA

Satisfied Customer

published

I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review

Ang

AngPerth, WA

Comfy quality at half the price

published

Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga, Pine Discount Furniture
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1 comment
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Great advice!!

published

Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review


Best Customer Service!

published

I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Pine Discount Furniture
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Carina

CarinaPerth, WA

Helpful Staff and Reasonable quality

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga Pine Discount Store
See all answers
1 comment
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Carina,
We are happy to hear that the service you received at our Malaga store has left a good impression upon you. We look forward to assisting you again.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

The reviewer stated that an incentive was offered for this review


Jimmy

JimmyPerth, WA

  • 2 reviews

Happy

published

After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Sandra W.

Sandra W.Perth, WA

Bed frame plus mattress

published

Store was wide and easy to maneuver through assembling the furniture was easy enough to do love our new bed and mattress
Lila was. Very helpful. ten out of ten

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review

Jigarkumar

JigarkumarWestern Australia

Good and reliable quality

published

We bought leather lounge from malaga store.
Staff are helpful, approachable and polite.well explained information about product and explained how easy to assemble it.very good product . Timely manner delivery.
Strong Recommend.
Thanks guys.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review

Adam

AdamPerth, WA

Quality furniture and great mattresses

published

I've bought from this store on 3 occasions now. The sales consultant, Lila was excellent. The furniture was was of great quality, either pre-assembled or very easy to assemble with clear instructions. All 3 mattresses have been amazing to sleep on and were extremely well priced.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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Sara

Sara

  • 3 reviews

Very Happy Customer!!

published
Product Quality
Customer Service
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKenwick
See all answers
1 comment
Pine Discount Furniture
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Belinda C.

Belinda C.Perth, WA

High quality lounge for a great price!

published

Fast, friendly efficient service by Marie and the team. I bought the Nantahala 6 piece modular lounge which is stunning to look at, it has great material so it feels good and it's super comfortable for me. It was on special for a great price too. It wasn't available at the time however new stock was on it's way. Marie called as soon as it was available, I made the payment and it was delivered shortly afterwards. They even called to follow up to make sure I was happy which is unusual in this day and age, great service and a happy customer, thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Very Good Experience and service

published

Staff are nice and helpful and everything is satisfactory. They offer a lot of advice for us when we were choosing among different ones. Furniture are delivered on time and with care

Product Quality
Customer Service
Product Appearance As advertised
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Brian R

Brian RPerth, WA

Very happy with my purchase

published

I purchased a Kennedy 6 seater Dining Suite with matching Buffet. Very happy with my purchase.
Lila the salesperson was very knowledgeable and helpful.
I would recommend the Malaga Store to anyone who is in the market for quality furniture at a reasonable price

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review


Page 1 of 122

Questions & Answers

Fee

Feeasked

Hi.
I was going to ask whether you layby and saw a similar question asked years ago.
From the response given, I'm going to assume you don't layby, which is a shame for those of us on low incomes that want good quality furniture but don't have the plastic to get it.
Would you please consider this option?

1 answer
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Fee,
Thank you for your enquiry, it is true Lay-by is not a service we can offer. We do, however, have great financial options that allow you to have the furniture you want now and another which is a courtesy and a service we do also offer. This option has special conditions and privileges, if your not ready to take the furniture you want now you can place it on the 'extended order'.

If you contact one of our stores our friendly staff will be more than happy to explain in further detail of either option.

Kenwick store 08 9459 9992
Malaga Store 08 9248 8898
Port Kennedy 08 9524 5600

Kind Regards, Toni and the team at Pine Discount Quality Furniture


Rhonda W

Rhonda Wasked

Hi we are after a sofa bed how quickly can you deliver?
Thanks Rhonda

1 answer
Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Rhonda, sorry about my late reply to your question. In regards to how quickly we can deliver, firstly it depends if the item your interested in is in stock, and if so then where you are wanting this item to be delivered, as we have specific delivery days for metro area deliveries. If you would like one of our stores are able to assist you in this area which your more than welcome to call or pop in and try out our sofa bed options and discuss delivery.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

Kenwick store 08 9459 9992
Malaga Store 08 9248 8898
Port Kennedy 08 9524 5600


Jes

Jesasked

Hi , I bought an Oxford queen size bed a few years ago from one of your stores. During a recent house move, I actually displaced the screws for the bed. Any idea if I can get replacement screws?

2 answers
Shaz
Shaz

I would contact the store im sure they will be able to get you screws or source them for you. Hope this helps :)

Pine Discount Furniture
Pine Discount O.Pine Discount Furniture

Hi Jes, I'm so sorry for the late response on this question our team has somehow overlooked this.
I just wanted to make sure you have managed to get your new screw pack for your bed.
Many Thanks Nicole


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