??!

Horrified

Completely Horrified at the service from the Kenwick Store. I would have given it 0 stars if I could. Paid our furniture off over a 3 week period, was told there was stock but worst case floor stock might have to be our option as they can only hold the furniture for 2 weeks. We made a payment one week before finalising and was told new stock was still available, we said great can you hold it we will be in next week, we arrive the week after and all stock sold of the buffet, we were told we then had to pick up from 2 different locations now. There would be nobody to help at the showroom and they won’t package the floor stock up. I wasn’t impressed and told my partner if she wanted it pay for it and walked out as they were most unhelpful and didn’t seem to give a crap the second they had the money.

So I rang the next day to try and organise delivery and once again this became another difficult task as payment isn’t excepted over the phone, in a short tone [name removed] from the Kenwick store said you better make it quick or you won’t get it for the weekend. Not only that I was told that she had held the floor stock for us, yet the day before when we were in there it was still for sale on the floor. Lies lies and more lies from the so call store manager. After hearing this I replied ‘this a ridiculous’ and hung up. 5 minutes later [name removed] rang again and asked why I hung up, I replied because I’m not happy at all with what’s gone, she then start to lose her temper, verbally abuse me and told me to change my attitude before coming into the store and hung up on me. I then rang back horrified and said how dare she speak to a customer like this. She once again hung up on me and tried to ring my partner. Seriously this woman is a real piece of work. I’m dreading having to deal with her to actually pick the furniture up. Totally taken the fun out of buying new furniture for our house. I’m defiantly buying my tv unit, coffee table and new lounge elsewhere now. I’d avoid this company at all costs and if you can’t avoid that store for sure. Not only that the staff write most of the 5 Star reviews

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPine Discount Kenwick
1 comment
Hi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture

I bought a couch recently and so happy with the purchase

Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPIne Furniture , Malaga
1 comment
Hi Karen, Thank you for your review regarding the service you received from in-store to the delivery service. We are so happy that it was an easy shopping experience and we look forward to seeing you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Great Service

Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMalaga
1 comment
Hi Branka, We appreciate you choosing to shop with us and thank you for recommending us to your friends and family. We look forward to serving you all again with the same high standard of customer service. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Great service

Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga
1 comment
Hi Bobbie, We are so glad to hear that you found the advice given in store helped you to select a sofa that your happy with. We look forward to seeing you again instore. Kind Regards, Toni and the team at Pine Discount Quality Furniture

False promise

Few months ago, I bought a bed and mattress from this place. Because it was stock from the floor, I was promised that i would get a mattress protecter for free. They told me that I could pick that up from their warehouse or the shop. So when I went to the warehouse to pick up the mattress, I asked about the mattress protector , they replied, oh we don’t do it here, you need to go back to the shop in Malaga. I said it’s 30 km from me. They said sorry can’t help you.
So I came to Malaga to pick up something else, and I remembered what they told me. I went to the shop and told them that I was promised a mattress protector if I put a good review on. They said oh have you put the the review on , I said I was told that I could do it here in the store at the same time. The salesperson said no we need to see it physically, then we will give it to you. You can put the review now and come back after 24 hours. So in short, if they make false promises , don’t fall in that trap. For a $25 mattress protector, they wanted me to drive 30kms 3 times.

Store LocationMalaga
1 comment
Hi Raza, We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Satisfied Customer

I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Jenny, We appreciate you coming back and shopping with us when looking for a Lounge suite for your Theatre room. We know it wont disappoint and we look forward to assisting you again when looking for your next item. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Comfy quality at half the price

Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga, Pine Discount Furniture
1 comment
Hi Ang, Thank you for your review regarding your whole shopping experience with us, from your instore experience to the delivery fo the goods to the Lounge suite itself. We are sure you will continue to be impressed with the comfort of your lounge for years to come. We look forward to assisting you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Great advice!!

Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Matt, Thank you for your review regarding the Great advice you received from Amy at our Port Kennedy store. We are sure that your daughter will love her new bedroom set up. We look forward to assisting you next time your in the store. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Best Customer Service!

I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Dani, Thank you for taking the time to leave a review regarding your recent visit at our Port Kennedy Store. We are happy to hear that you were pleased with the service you received. We look forward to seeing you again. Kind Regards, Toni and the Team at Pine Discount Quality Furniture

Helpful Staff and Reasonable quality

The store was easy to navigate, nice and open display room with prices listed. After researching online we were looking for a particular bed frame to view on display. James kindly offered his assistance and helped us locate the frame we were searching for and the packages associated. Answered all questions we had and then gave us time to consider. Lots of other customers soon entered the store and we had to wait a little while once our decision was made to be able to purchase it. However the staff were considerate and let us know we were on their radar, not forgotten, which I greatly appreciated. Good customer service overall, thanks James. Also thanks to the delivery man.

There was a reasonable range of bed frames to choose from. We went with simple wood frame. It looks good and was simple to put together, though instructions could be more detailed. However the support beam in the middle of the frame does not seem sturdy and easily moves out of position causing the middle of the bed to dip and we have to crawl under the bed to try and push the legs back in place. The bedside tables came in one piece already together and I am most happy with those. Would not purchase the bed frame again though (Lowell).

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga Pine Discount Store
1 comment
Hi Carina, We are happy to hear that the service you received at our Malaga store has left a good impression upon you. We look forward to assisting you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Happy

After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Jimmy, Thank you for your positive reviewing regarding our Furniture, the prices and the staff at our Malaga store. We appreciate you recommending us and look forward to seeing you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Bed frame plus mattress

Store was wide and easy to maneuver through assembling the furniture was easy enough to do love our new bed and mattress
Lila was. Very helpful. ten out of ten

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Sandra, Thank you for choosing to shop with us when looking for your bed and mattress. We are so happy your loving your new furniture and sure it will continue to impress for many years to come. We look forward to helping you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Good and reliable quality

We bought leather lounge from malaga store.
Staff are helpful, approachable and polite.well explained information about product and explained how easy to assemble it.very good product . Timely manner delivery.
Strong Recommend.
Thanks guys.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Jigarkumar, We are so happy to hear that the all round service you received from the instore service to the delivery to the product itself was A Grade and one you will recommend to others. We look forward to helping you again next time. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Quality furniture and great mattresses

I've bought from this store on 3 occasions now. The sales consultant, Lila was excellent. The furniture was was of great quality, either pre-assembled or very easy to assemble with clear instructions. All 3 mattresses have been amazing to sleep on and were extremely well priced.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Adam, We are so happy that you are loving your new mattresses you purchased with us, we are sure that you will find you will continue to have amazing sleeps on it for years to come. We look forward to assisting you again next time we see you. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Very Happy Customer!!

I bought a lovely lounge suite 3 years ago but unfortunately the foam in the seats failed. It was still in warranty and after the manufacture deemed it non repairable, Kirstin from Customer Service offered store credit to the value of our broken lounge. And due to their amazing May sale, I was able to purchase not only a lounge and single recliner but also a king size mattress! They delivered all items within days plus collected our old lounge. The whole process was smooth and easy. Also props to Carla from the Kenwick Store! She really knows her products and happily explained the differences in mattresses to find the correct one for my back and had great advice on how to keep our new lounges clean and tidy. I’ll be needing some more household items in the near future and I know where I’ll be going for great service!

Product Quality
Customer Service
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKenwick
1 comment
Hi Sara, We truly appreciate your positive feedback regarding the follow up care you received from Kirstin in our Customer Care department and the in-store care you received from Carla at our Kenwick store, we know that customers appreciate an easy smooth process and so glad to hear this is exactly what you received. We look forward to seeing you again and providing the same customer care. Kind Regards, Toni and the team at Pine Discount Quality Furniture

High quality lounge for a great price!

Fast, friendly efficient service by Marie and the team. I bought the Nantahala 6 piece modular lounge which is stunning to look at, it has great material so it feels good and it's super comfortable for me. It was on special for a great price too. It wasn't available at the time however new stock was on it's way. Marie called as soon as it was available, I made the payment and it was delivered shortly afterwards. They even called to follow up to make sure I was happy which is unusual in this day and age, great service and a happy customer, thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Belinda, We are so happy to hear that you found a lounge suite that you love and are happy with. The Nantahala is definitely a beautiful lounge and we know that you will love it for many years to come. We look forward to helping you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Very Good Experience and service

Staff are nice and helpful and everything is satisfactory. They offer a lot of advice for us when we were choosing among different ones. Furniture are delivered on time and with care

Product Quality
Customer Service
Product Appearance As advertised
1 comment
Hi Richard, Thank you for your positive review and we are so happy that you found it it be satisfactory, from the service you received instore to the delivery of your goods. We look forward to servicing you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Very happy with my purchase

I purchased a Kennedy 6 seater Dining Suite with matching Buffet. Very happy with my purchase.
Lila the salesperson was very knowledgeable and helpful.
I would recommend the Malaga Store to anyone who is in the market for quality furniture at a reasonable price

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Brian, We are so happy to hear that your happy with the purchase of the Kennedy range for your dining room, this range is definitely a solid one that will last you for many years to come. We look forward to helping you again if you require any additional pieces. Kind Regards, Toni and the team at Pine Discount Quality Furniture

A high-quality lounge with chaise that's worth every penny!

I had been looking around at lounges for several weeks when my sister sent me the Pine Discount's website, so I went to the store in Malaga, there I found the one that I was looking for, everything perfect apart from the color of it. I was about to live it there when James approached me and told me that the lounge was available in another colour. I still went home without it but a few days later I made up my mind, went back to the store and purchased it., and that was the best decision I've made. It's very comfy and has the perfect size for my living room.

Thank you James for your professionalism!

Product Quality
Customer Service
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Paulo, Thank you for choosing to shop with us when looking for your new lounge suite. It makes us happy to hear that your not only pleased with the service you received but the lounge you chose is a perfect fit for your home. We look forward to serving you again soon. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Victoria Queen Bedroom Suite w Tallboy

I love this suite and it's of good quality. Assembling the bed was simple enough. I upgraded the mattress that originally came with the package to a PLUSH Pocketspring Pillowtop with 30mm Foam and 10mm of Gel Memory.
I just love how sturdy the drawers are with my heavy hands and how deep they are. The tone of the suite matches the tone of the room adding an inviting warmth.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
1 comment
Hi Ash, Thank you for sharing the picture of the Victoria Suite, it looks fabulous and with the solid structure it will last you for a long time. We are sure with the Mattress you choose this will give you many nights of comfort. We look forward to helping you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

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Questions & Answers

Hi. I was going to ask whether you layby and saw a similar question asked years ago. From the response given, I'm going to assume you don't layby, which is a shame for those of us on low incomes that want good quality furniture but don't have the plastic to get it. Would you please consider this option?
1 answer
Hi Fee, Thank you for your enquiry, it is true Lay-by is not a service we can offer. We do, however, have great financial options that allow you to have the furniture you want now and another which is a courtesy and a service we do also offer. This option has special conditions and privileges, if your not ready to take the furniture you want now you can place it on the 'extended order'. If you contact one of our stores our friendly staff will be more than happy to explain in further detail of either option. Kenwick store 08 9459 9992 Malaga Store 08 9248 8898 Port Kennedy 08 9524 5600 Kind Regards, Toni and the team at Pine Discount Quality Furniture

Hi we are after a sofa bed how quickly can you deliver? Thanks Rhonda
1 answer
Hi Rhonda, sorry about my late reply to your question. In regards to how quickly we can deliver, firstly it depends if the item your interested in is in stock, and if so then where you are wanting this item to be delivered, as we have specific delivery days for metro area deliveries. If you would like one of our stores are able to assist you in this area which your more than welcome to call or pop in and try out our sofa bed options and discuss delivery. Kind Regards, Toni and the team at Pine Discount Quality Furniture Kenwick store 08 9459 9992 Malaga Store 08 9248 8898 Port Kennedy 08 9524 5600

Hi , I bought an Oxford queen size bed a few years ago from one of your stores. During a recent house move, I actually displaced the screws for the bed. Any idea if I can get replacement screws?
2 answers
I would contact the store im sure they will be able to get you screws or source them for you. Hope this helps :)Hi Jes, I'm so sorry for the late response on this question our team has somehow overlooked this. I just wanted to make sure you have managed to get your new screw pack for your bed. Many Thanks Nicole

Details

Pine Discount Furniture Online storePine Discount Furniture AlbanyPine Discount Furniture BunburyPine Discount Furniture Cockburn CentralPine Discount Furniture JoondalupPine Discount Furniture KenwickPine Discount Furniture MalagaPine Discount Furniture MidlandPine Discount Furniture Port Kennedy
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and Sofas

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