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Pine Discount Furniture

Pine Discount Furniture

Physical store, Online store (See All)
4.8 from 2,432 reviews · View Statistics
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Listing monitored by Pine Discount Furniture

Reviews

  • Product Quality
    4.5 (50)
  • Return Claim MadeYes (3) · No (45)
  • Warranty Claim MadeYes (5) · No (44)
  • Product Appearance As advertised (39) · Not as advertised (4)
  • Shipping
    3.0 (2)
  • Customer Service
    4.5 (37)
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Reviewer Photos & Videos

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Lisa B.
Lisa B.Perth, WA

Never buy a bed from these people

published

Brought a bed set from Malaga store a year and a half ago full stop can no longer use bed as slats have all bent and walked. And I am now sleeping on the floor with my mattress. I would never ever ever buy from these people again. Worst bedroom set I have ever brought.

Product Quality
1/5
Customer Service
2/5
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Kevin A.
Kevin A.Western Australia

Poor after sales service. If there is a problem, expect it not to be fixed.

published

I purchased a lounge suite from Pine Discount Furniture. It was delivered damaged on arrival. I contacted Pine Discount Furniture via email and phone. They would only provide a repair of the damaged goods and not replacement with an undamaged lounge suite. Unfortunately there are multiple reviews of customers having trouble with after sales service ranging from damaged goods on delivery, to not being able to pick up goods from the store, to being told the goods are no longer available after having made a payment. There are some good bargains to be had but be aware that if there is a problem it is likely it will not be sorted.

Product Quality
1/5
Customer Service
1/5
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thimosha S.
thimosha S.Perth, WA

Disgusting Customer Service - spend your money elsewhere

published
Product Quality
3/5
Customer Service
1/5
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Jessica
JessicaPerth, WA

Appalled by the customer service and lack of internal communication.

published

My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone!

Product Quality
1/5
Shipping
1/5
Pine Discount Furniture
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Shaun H.
Shaun H.Perth, WA

Horrified

published
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Product Quality
3/5
Customer Service
1/5
Pine Discount Furniture
Pine Discount O.Pine Discount FurnitureSend a private message

Hi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture

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I bought a couch recently and so happy with the purchase

published

Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back

Product Quality
5/5
Customer Service
5/5
Pine Discount Furniture
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Branka
BrankaPerth, WA

Great Service

published

Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!

Product Quality
5/5
Customer Service
5/5
Pine Discount Furniture
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The reviewer stated that an incentive was offered for this review

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Bobbie
BobbiePerth, WA

Great service

published

Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again

Product Quality
4/5
Customer Service
5/5
Pine Discount Furniture
Pine Discount O.Pine Discount FurnitureSend a private message

Hi Bobbie,
We are so glad to hear that you found the advice given in store helped you to select a sofa that your happy with. We look forward to seeing you again instore.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

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The reviewer stated that an incentive was offered for this review

Raza H.
Raza H.Perth, WA
  • 2 reviews

False promise

published
Store LocationMalaga
Pine Discount Furniture
Pine Discount O.Pine Discount FurnitureSend a private message

Hi Raza,
We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

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The reviewer stated that an incentive was offered for this review

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Jenny B.
Jenny B.Perth, WA

Satisfied Customer

published

I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!

Product Quality
5/5
Customer Service
5/5
Pine Discount Furniture
Pine Discount O.Pine Discount FurnitureSend a private message
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The reviewer stated that an incentive was offered for this review

Ang
AngPerth, WA

Comfy quality at half the price

published

Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.

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Product Quality
4/5
Customer Service
5/5
Pine Discount Furniture
Pine Discount O.Pine Discount FurnitureSend a private message
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Great advice!!

published

Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!

Product Quality
5/5
Customer Service
5/5
Pine Discount Furniture
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Best Customer Service!

published

I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate

Product Quality
5/5
Incentivised Review No
Pine Discount Furniture
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Carina
CarinaPerth, WA

Helpful Staff and Reasonable quality

published
Product Quality
3/5
Customer Service
4/5
Pine Discount Furniture
Pine Discount O.Pine Discount FurnitureSend a private message

Hi Carina,
We are happy to hear that the service you received at our Malaga store has left a good impression upon you. We look forward to assisting you again.
Kind Regards, Toni and the team at Pine Discount Quality Furniture

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The reviewer stated that an incentive was offered for this review

Jimmy
JimmyPerth, WA
  • 2 reviews

Happy

published

After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!

Product Quality
5/5
Customer Service
5/5
Pine Discount Furniture
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Questions & Answers

Rosay A.
Rosay A.asked
Kenwick

Is this store closed down? Trying to get in contact with someone due to my bed. Have got insurance and needing a new bed frame. Could someone get back to me?

No answers
Nadine E.
Nadine E.asked
Online store

Who bought the Discount Furniture stock and where can we buy replacement items now they are no-longer trading?

No answers
Freddie
Freddieasked
Kenwick

Do you sell tall boys with a mirror?
Regards Fred.

No answers
See all Pine Discount Furniture questions

Get an answer from our members and Pine Discount Furniture representatives

Pine Discount Furniture

Details

Compare all 9 Pine Discount Furniture
Pine Discount Furniture Online store
  • Discontinued
  • Award Winner 2019
  • 2018
  • 2017

Pine Discount Furniture Online store

3.4
(5)
Pine Discount Furniture Albany
  • Discontinued

Pine Discount Furniture Albany

4.9
(372)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and SofasBedroom, Dining, Living, Mattresses, Office and Sofas
Compare all 9 Pine Discount Furniture

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