Pine Discount Furniture is offering each of their reviewers the chance to receive a mattress protector for taking the time to write a review. It is possible that the reviewers blow received this incentive.
Completely Horrified at the service from the Kenwick Store. I would have given it 0 stars if I could. Paid our furniture off over a 3 week period, was told there was stock but worst case floor stock might have to be our option as they can only hold the furniture for 2 weeks. We made a payment one week before finalising and was told new stock was still available, we said great can you hold it we will be in next week, we arrive the week after and all stock sold of the buffet, we were told we then had to pick up from 2 different locations now. There would be nobody to help at the showroom and they won’t package the floor stock up. I wasn’t impressed and told my partner if she wanted it pay for it and walked out as they were most unhelpful and didn’t seem to give a crap the second they had the money.
So I rang the next day to try and organise delivery and once again this became another difficult task as payment isn’t excepted over the phone, in a short tone [name removed] from the Kenwick store said you better make it quick or you won’t get it for the weekend. Not only that I was told that she had held the floor stock for us, yet the day before when we were in there it was still for sale on the floor. Lies lies and more lies from the so call store manager. After hearing this I replied ‘this a ridiculous’ and hung up. 5 minutes later [name removed] rang again and asked why I hung up, I replied because I’m not happy at all with what’s gone, she then start to lose her temper, verbally abuse me and told me to change my attitude before coming into the store and hung up on me. I then rang back horrified and said how dare she speak to a customer like this. She once again hung up on me and tried to ring my partner. Seriously this woman is a real piece of work. I’m dreading having to deal with her to actually pick the furniture up. Totally taken the fun out of buying new furniture for our house. I’m defiantly buying my tv unit, coffee table and new lounge elsewhere now. I’d avoid this company at all costs and if you can’t avoid that store for sure. Not only that the staff write most of the 5 Star reviews
I bought a couch recently and so happy with the purchase
Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back
Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone!
Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again
Few months ago, I bought a bed and mattress from this place. Because it was stock from the floor, I was promised that i would get a mattress protecter for free. They told me that I could pick that up from their warehouse or the shop. So when I went to the warehouse to pick up the mattress, I asked about the mattress protector , they replied, oh we don’t do it here, you need to go back to the shop in Malaga. I said it’s 30 km from me. They said sorry can’t help you.
So I came to Malaga to pick up something else, and I remembered what they told me. I went to the shop and told them that I was promised a mattress protector if I put a good review on. They said oh have you put the the review on , I said I was told that I could do it here in the store at the same time. The salesperson said no we need to see it physically, then we will give it to you. You can put the review now and come back after 24 hours. So in short, if they make false promises , don’t fall in that trap. For a $25 mattress protector, they wanted me to drive 30kms 3 times.
I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone!
Comfy quality at half the price
Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.
So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with.
Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever!
Best Customer Service!
I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate
Helpful Staff and Reasonable quality
The store was easy to navigate, nice and open display room with prices listed. After researching online we were looking for a particular bed frame to view on display. James kindly offered his assistance and helped us locate the frame we were searching for and the packages associated. Answered all questions we had and then gave us time to consider. Lots of other customers soon entered the store and we had to wait a little while once our decision was made to be able to purchase it. However the staff were considerate and let us know we were on their radar, not forgotten, which I greatly appreciated. Good customer service overall, thanks James. Also thanks to the delivery man.
There was a reasonable range of bed frames to choose from. We went with simple wood frame. It looks good and was simple to put together, though instructions could be more detailed. However the support beam in the middle of the frame does not seem sturdy and easily moves out of position causing the middle of the bed to dip and we have to crawl under the bed to try and push the legs back in place. The bedside tables came in one piece already together and I am most happy with those. Would not purchase the bed frame again though (Lowell).
After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone!
Bed frame plus mattress
Store was wide and easy to maneuver through assembling the furniture was easy enough to do love our new bed and mattress
Lila was. Very helpful. ten out of ten
Good and reliable quality
We bought leather lounge from malaga store.
Staff are helpful, approachable and polite.well explained information about product and explained how easy to assemble it.very good product . Timely manner delivery.
Quality furniture and great mattresses
I've bought from this store on 3 occasions now. The sales consultant, Lila was excellent. The furniture was was of great quality, either pre-assembled or very easy to assemble with clear instructions. All 3 mattresses have been amazing to sleep on and were extremely well priced.
Very Happy Customer!!
I bought a lovely lounge suite 3 years ago but unfortunately the foam in the seats failed. It was still in warranty and after the manufacture deemed it non repairable, Kirstin from Customer Service offered store credit to the value of our broken lounge. And due to their amazing May sale, I was able to purchase not only a lounge and single recliner but also a king size mattress! They delivered all items within days plus collected our old lounge. The whole process was smooth and easy. Also props to Carla from the Kenwick Store! She really knows her products and happily explained the differences in mattresses to find the correct one for my back and had great advice on how to keep our new lounges clean and tidy. I’ll be needing some more household items in the near future and I know where I’ll be going for great service!
High quality lounge for a great price!
Fast, friendly efficient service by Marie and the team. I bought the Nantahala 6 piece modular lounge which is stunning to look at, it has great material so it feels good and it's super comfortable for me. It was on special for a great price too. It wasn't available at the time however new stock was on it's way. Marie called as soon as it was available, I made the payment and it was delivered shortly afterwards. They even called to follow up to make sure I was happy which is unusual in this day and age, great service and a happy customer, thank you!
Very Good Experience and service
Staff are nice and helpful and everything is satisfactory. They offer a lot of advice for us when we were choosing among different ones. Furniture are delivered on time and with care
Very happy with my purchase
I purchased a Kennedy 6 seater Dining Suite with matching Buffet. Very happy with my purchase.
Lila the salesperson was very knowledgeable and helpful.
I would recommend the Malaga Store to anyone who is in the market for quality furniture at a reasonable price
A high-quality lounge with chaise that's worth every penny!
I had been looking around at lounges for several weeks when my sister sent me the Pine Discount's website, so I went to the store in Malaga, there I found the one that I was looking for, everything perfect apart from the color of it. I was about to live it there when James approached me and told me that the lounge was available in another colour. I still went home without it but a few days later I made up my mind, went back to the store and purchased it., and that was the best decision I've made. It's very comfy and has the perfect size for my living room.
Thank you James for your professionalism!
Victoria Queen Bedroom Suite w Tallboy
I love this suite and it's of good quality. Assembling the bed was simple enough. I upgraded the mattress that originally came with the package to a PLUSH Pocketspring Pillowtop with 30mm Foam and 10mm of Gel Memory.
I just love how sturdy the drawers are with my heavy hands and how deep they are. The tone of the suite matches the tone of the room adding an inviting warmth.
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