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Pineapple Net
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Pineapple Net

Reviews

4.4
18 reviews
  • Value for Money
    4.8 (12)
  • Transparency
    4.4 (8)
  • Customer Service
    4.5 (11)
  • Adequate Speeds Yes (10) · No (0)
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Aki D.
Aki D.Greater Melbourne (Inner), VIC
  • 2 reviews

Stay away

published

Service drops every 2-3 weeks and u should do the trouble shooting everything it's down
No communication from the or idea when it will be restored. Rude support team in Philippines..

Incentivised Review No
Contract TypeMonth-to-month
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Quick Service & Reliable

published

I called several internet providers and spent hours on hold talking with Reps. No one could help me. Pineapple was a 5 min phone call with fast turnaround and the connection and speed have been good since I got it.

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The reviewer stated that an incentive was offered for this review

Hans-William Chung
Hans-William ChungGreater Melbourne (Inner), VIC

The best internet provider

published

I LOVE MY INTERNET!!! Best internet for gaming valorant. Never had trouble with my zoom meetings because I'm with the best internet provider. Affordable for university students who also want to game.

Value for Money
5/5
Customer Service
5/5
Start DateDecember 2021
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The reviewer stated that an incentive was offered for this review

Jeremy V.
Jeremy V.Greater Melbourne (Inner), VIC

Excellent customer service, very reliable

published

When I moved into my apartment I had a different internet provider set me up. I went a month without internet. They wanted to charge me $300 to send a technician out and it would take weeks to schedule. I had enough and contacted Pineapple net. In 2 days they sent out a technician and I had internet at no additional cost to me. The technicians were friendly and got the work done fast. The internet been excellent, I’ve had no drop outs. I would recommend them to anyone.

Value for Money
5/5
Transparency
5/5
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The reviewer stated that an incentive was offered for this review

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Service is Great!

published

I've only had Pineapple Net for a little while (probably been close to 3 months now) and honestly the service is reliable. I've had a few moments here and there where the connection has cut off but it has always immediately come back up.

Transparency
4/5
Customer Service
4/5
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The reviewer stated that an incentive was offered for this review

Bao N.
Bao N.Greater Melbourne (Metropolitan), VIC

Excellent Service

published

Great internet speed at a very good price. Highly recommended! Have been using the service for 3 months now and totally happy with it. The last sentence is to make the review more than 30 words as required.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
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Jon K
Jon KGreater Melbourne (Inner), VIC

The best Internet provider you could find

published

I am having the best internet experience with Pineapple Net so far, since using several other providers in the past. Although the price is the cheapest in the market. The download and upload speed is fast as advertised without any throttling and the customer service has been very helpful and responsive. I connected with Pineapple Net when I moved into a new apartment a few months ago. The installation was quick and easy without any delays in time.

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Value for Money
5/5
Transparency
4/5
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Frank K.
Frank K.Greater Melbourne (Inner), VIC

After being a lifetime Telstra customer and being let down badly, Pineapple is the way. Great work Pineapple !!!!

published

After being a lifetime Telstra customer and being let down badly, the Pineapple way of doing business is just the best. Everyone at Pineapple in the whole chain went out of their way to make sure I was sorted. Great work Pineapple !!!!

Value for Money
5/5
Transparency
5/5
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Great reliable service .

published

If you are looking to work from home, this comes with an easy installation process, reliable service. I have had no issues with the service provided. If you live in the City this is a fiar price for the service provided.

Value for Money
4/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

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Mariii G.
Mariii G.Greater Melbourne (Inner), VIC

Amazing Service!

published

I love this service; I haven't had any problem so far, and it's really amazing if you are constantly using services like google drive to sync your computer. Highly recommended.

Value for Money
5/5
Transparency
4/5
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The reviewer stated that an incentive was offered for this review

Dino J
Dino JGreater Melbourne (Inner), VIC

Very good package, and very fair pricing

published

Excellent internet service so far, had some hiccups in the first few days, but very quickly resolved.
Very similar to internet that I've experienced living in Europe. I was very hesitant when looking at what internet service provider to get when finally moving into our new apartment, cause NBN is a flawed technology that's severely outdated. Thankfully this service existed, otherwise I would be miserable with NBN internet.

Value for Money
5/5
Transparency
5/5
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The reviewer stated that an incentive was offered for this review

Baz
BazGreater Melbourne (Inner), VIC

Great value, faster than advertised

published

Friendly guys installed it and I haven't had any problems. Didn't need to get any mods to the apartment to have it installed unlike NBN connection would need.
Speed check test shows speed above what my plan is so that's a bonus.
Have recommended this to my friends.

Value for Money
5/5
Incentivised Review No
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Would recommend

published

First experience with Pineapple cable internet, and after two months I have only a positive experience. Luke has great customer service and was easily contactable with any questions I had in setting up my plan. Would recommend

Contract TypeMonth-to-month
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The reviewer stated that an incentive was offered for this review

The best

published

The best internet I've had and I've tried all the other providers.
Also the cheapest. I've never had the connection go down once.
Speeds are significantly higher than any other NBN competitor.
Upload speeds in particularly are 10x higher than competitors I've tried.
Honestly an incredible service with a knowledgeable local team.

Incentivised Review No
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Aki
AkiGreater Melbourne (Metropolitan), VIC

Problems every 2 weeks with this internet company.

published

The internet stops once every 2 weeks and the support team guides you on how to fix it. I would stay away from this company. around 6 support tickets raised in 2 months.

Incentivised Review No
Contract TypeMonth-to-month
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Questions & Answers

Bruce H.
Bruce H.asked
DGtek 500/500 (Premium)

2408/50 Lorimer Street Docklands
Price to connect and monthly fee and how long to put on?

No answers

Get an answer from our members and Pineapple Net representatives

Pineapple Net

Details

Compare all 5 Pineapple Net
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$79.00$99.00$119.00
Max Upload Speed 50 Mbps
Service TypeFibreFibreFibreFibre
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps150 Mbps250 Mbps
Compare all 5 Pineapple Net
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  • ABN: 12644398603

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