Pivot Stove & Heating

Pivot Stove & Heating

 Verified
Pivot Stove & Heating
4.2

119 reviews

PositivevsNegative
80% · 9524 · 20%
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Return Claim MadeYes · No
Product Quality
4.6
Rates and Fees
4.8
Job Satisfaction
4.4
Timeliness
4.6
Customer Service
4.5

Reviews

119 reviews
119 reviews
John G.
John G.Sydney, NSW
 

Excellent Experience

Outstanding Customer Service in Particular a Huge Thank you to Danish Zulkiflee.
Keep up the Great work Guys. Show details
Kylee
KyleeSouthwest, VIC3 posts
 

Love our new Neo 2.5

Kept us warm 24/7 during winter.
It was perfect and burnt so well. Show details ·  1
Frances Beaumont
Frances Beaumont
  Verified
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As always Fantastic customer service & product knowledge

Danish from Pivot Stove & Heating technical department fixed the noise in our Neo Pacific Energy fire which had been driving us mad & had been looked at by someone else. Within a few days of me contacting Pivot to ask who I should get to look at it, Danish was on his way. Pivot is not like the lots of companies who are keen for sales but don’t follow up when something is not quite working. The fact that Pivot maintains a technical department & ensures that they have up to date knowledge of the products sold. I am so pleased that we chose Pivot for our heating & cooking needs & highly recommend them. Show details
Wendy Blanchonette
Wendy BlanchonetteCentral Highlands and Goldfields, VIC4 posts
 

This wood heaters newer & better!

I've had 2 Neo woodheaters over the last 5 years in 2 different houses & I must say the latest is the best. No need for firebricks on the floor great access to load wood & great burn time, (still going strong after12 hours). Our home is 22 squares & we run the smallest Neo. Ceiling fan works a treat distributing heat & if it gets too hot, well open the door!!!
Well done Pivot, would never go anywhere else for our heating needs. Show details
Product Quality
Customer Service
Paula
PaulaVictoria
 

Next level customer service!

We recently dealt with Pivot (Mikayla, Jerryl and Neil) for some issues relating to a unit we’d bought. The builder had ordered the incorrect model and was refusing to assist us in replacing it. I called Pivot directly and found their customer service next level. They assisted us without question and helped us exchange the incorrect unit. Later we had an issue with yet another tradesperson who had incorrectly installed the heater. Once again, above and beyond from Pivot when I called for advice and assistance. I can’t fault this company. None of the issues we had were theirs; but that didn’t stop them providing timely advice and assistance to resolve the issues. I will definitely be using them in the future for our next renovation.
Maree
MareeCentral West, NSW2 posts
 

Customer A++++

Making contact with customers service advisor Danish was the most pleasant experience I have had,He was knowledgeable ,prompt with replying to emails ,he definitely delivered exceptional service ,Thankyou Show details
Sam
Sam
 

Great service and terrific wood fire heater

Suzanne at Pivot Stove and Heating provided my partner and I with fantastic service as we looked to purchase a wood fire heater for our home. She explained the several options that Pivot provided and recommended the best product that would suit us. The whole process was made seamless by Suzanne organizing the disconnection of our old heater and installation of our new wood fire heater, alongside our purchase. We couldn't be happier with our new fire heater and highly recommended Pivot Stove & Heating for their high quality service and products. Show details
Michelle F.
Michelle F.Southwest, VIC
 

Feelin’ hot hot hot!

Our very old gas heater died just in time for winter so we made our way to Pivot heating. We dealt with Suzanne who could not have been more friendly, helpful, honest or knowledgeable. We ordered the Bellerive wood heater and within the next week it was installed without any fuss and we could not be happier. Our whole house is warm and toasty with a lovely ambience. I could not recommend Pivot enough but even more than that, the customer service received from Suzanne was second to none. Excellent company, wonderful product and outstanding service. Show details
Sharon
Sharon
 

Fantastic service and information

Highly recommend Pivot Stove and Heating Geelong! Suzanne provided such knowledgeable advice in such a friendly and efficient manner. She also arranged to have it installed as soon as possible, which was appreciated with winter upon us. Also received advice and online guidance for looking after my fireplace. Show details ·  1
Siobhan
SiobhanSouthwest, VIC
 
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5 stars!!

Amazing customer service from pre purchase through to post install. Very very happy with product, my expectations have been exceeded! Show details
Jasper
Jasper
 

STovax Stuido 2 is fantastic

We love our new Stovax Studio 2. It's added a brilliant aesthetic statement to our room.
Suzzane was a pleasure to deal with and very helpful from purchase to install and beyond. This is our second wood heater from Pivot, they've been great both times. Show details
Drew G.
Drew G.Greater Melbourne (Metropolitan), VIC
 

Amazing customer service matched with fantastic products

From the moment I contacted Pivot about a demo Charnwood Arc 7 from their website the customer service has been amazing. Suzanne put together a list of everything I would need based on how I described my install location. She even used google street view to help guide what was needed. The Arc 7 is fantastic and the fully sealed flue kit is worth every cent of the extra compared to the standard triple skin flues.

If you are looking for a wood stove then make Pivot your first choice. Thanks Suzanne and the team. Show details

Peter
PeterSouth-East, TAS
 

Excellent customer service

Ordered a part which arrived and was faulty The part was immediately replaced with excellent communication throughout. Highly recommend using Pivot. Show details
Ravi Sud
Ravi SudGreater Melbourne (Outer), VIC2 posts
 

Neo 2.5

Suzzane from Pivot Stove and Heating was fanstatic, she helped us with selecting the most efficent wood heater and also worked out the correct sizing of the wood heater to keep the whole house warm. Very happy customer. Show details
valda
valdaGreater Melbourne (Outer), VIC4 posts
 

Great Service

We researched fans for our Heatcharm wood heater. The website was very easy to use and it was easy to identify what we needed. I also sent a photo and then discussed it with Suzanne from Pivot who reassured me it was the correct one to order.
I placed the order early Friday morning 12/8 and after receiving a tracking notice, it had arrived Mon 15/8 morning. What amazing service.
The fan was quickly installed into our heater and is working silently. Thanks Pivot. Show details

Questions & Answers

Susan M
Susan M

Do you sell Pacific Energy wood heaters to Ballina NSW?

Ann and John
Ann and John   

I would ask on the Pivot Facebook page , they will give you a speedy reply .

Pivot Stove & Heating
Pivot Stove & Heating   DM   
jAMES s.
jAMES s.

What is the liquid that you need to place into the water tank once a year to prevent corrosion called?

Pivot Stove & Heating
Pivot Stove & Heating   DM   
Ruth
Ruth

How good are the Norseman fireplaces? As they are now made in China.

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