Peter Fraser was punctual, charming and efficient when doing the quote. Promised the world and gave me a timeframe. Very expensive, but I wanted a good job. I paid the deposit and spent the next nine months chasing them to do the job. They fobbed me off with all sorts of excuses. I am sure they were prioritising bigger jobs and shoving my job to the back. Eventually two very young men came and did an ok job. I asked them to come back and fix a problem as it looked rough in patches. They came back and tried to patch it up but it was an ordinary ...job. I insisted it be done better before I paid the balance, and they did. When they departed, they spray painted silver/grey splotches on my brick driveway with impossible to remove paint, probably anti graffiti paint or waterproofing spray... but it cannot be removed. I had to hire a paver to come and replace the bricks. I will never EVER hire this firm again. In fact, I tell all my friends and they won’t hire them either. I hate his advertising on the radio so much I have switched to ABC permanently. Good news travels fast, but bad news travels faster. Buyer Beware.
Our house looks great.
We had new gutters installed, the fascia was painted to match the gutter colour and the soffit was cleaned and painted to finish off the work. It was great that PJ Group could do all the work. The staff and trades people were professional and great to deal with. PJ Group removed the old gutters and ensured the yard was cleared of any discard from the job.
Easy work only
Requested a quote for replacement of roof for half of house. Working same street for week and promissed to quote that week. Never heard from him again. Suspect skylights made job too difficult.
- PJ Group Roof Restoration
What a mistake!!
Paid this company to fix leaking roof and paint he used wrong colour He also neglected to fix the broken tiles or put breather holes in. Now have mouldy ceiling
Job well done
I heard the advertising of PJ Group on 2GB/4BC so decided to get a quote - Peter was very professional and punctual in giving me a quote and the job got done the next week - tradesman Cameron did an excellent job, very polite, efficient and well mannered person. I have a large house plus a garage and the roofs now look mickey mouse - job well done, am so so pleased - oh and when you ring the company, you actually get a person on the line instead of press 1, press 2 or press 3 for such and such or your phone call is very important to us . Excellent customer service from all members of PJ Group including the boss
- PJ Group Roof Restoration
Excellent job done on our roof and down pipes by the PJ Group. Very professional tradesmen and the finished job looks amazing. All the gutters done as well including gutter guard. Highly recommended.
- PJ Group Painting
Job well done! Well, actually it was outstanding!
PJ Group were recommended to me by a relative after they completed a tile roof restoration for them. My wife and I initially contracted them to paint the exterior of our highset house. We then also had them finish painting the upstairs interior as we ran out of time doing it ourselves. Right from the first telephone contact with Robyn to arrange for a quotation, through to Duane attending onsite for the purposes of quoting, then executing our contract and finally to the on-site works, primarily by Craig and Matt, the whole experience was an ...absolute pleasure. Robyn, Samantha and Sandra’s communication was prompt, frequent and clear. Nothing was too much trouble for them. Duane completed our pre-start meeting and a final confirmation of the scope of work. Duane was a pleasure to meet and deal with. Craig and Matt were capable, knowledgeable, hard-working and just a great pair of guys to have on-site during our renovation. They sought our input on all those decisions where a choice could be made. They took enormous pride in their work and went beyond what they could have done to ensure a great end result. They always kept the place tidy, left our garage secure and were friendly and helpful. It doesn’t surprise me that PJ Group has been in business for more than 35 years. Congratulations Peter Frazer for building a successful company that meets its core values time and time again. We will definitely be recommending you to our family and friends and look forward to using PJ Group again in the future.
- PJ Group Roof Restoration
Can I take this opportunity to thank you and all the PJ group staff for a exceptionally professional job on our house, I don’t normally give feedback however on this occasion it would be wrong not too. Right from Peter’s first visit the level of customer service has been exceptional,
Your boys turned up on time, introduced themselves with a hand shake and answered all our stupide questions politely. Their work ethic was a credit to Peter and the PJ group. We’ve had a few tradies at our house over the last few weeks renovating bathrooms and with...
Disappointing company to deal with - steer clear at all costs
Booked these people to repaint our roof, it was a big job and they took forever to schedule.
We finally decided to give them a miss and cancel the but they refused to refund our deposit.
Peter Fraser called me in a most aggressive way threatening legal action even though they held and retained our deposit. I told him to keep the money and tell me face to face if he had a problem. Typical bully boy tactics on the phone.
My experience with them was not nice and I ended up getting a very professional job done for well less than their price including the lost deposit.
Could not recommend their services.
Unprofessional, patronising and sexist
I paid a deposit on 12/4/19 for roof and gutter repair. It was part of a renovation of my house to sell it. I was advised work would begin in about 4 weeks. After 4 weeks I rang the office every week and was advised they were running behind because it was windy. I was then contacted by the office staff and advised that instead of using scaffolding they were going to use a harness. After me ringing weekly through May and beginning of June and being stalled, Peter Fraser, owner of the company called me on 13/6/19. He said that he did not ha...ve any staff able to do the job because they were worried about the slope of the roof. He said they would not be going ahead with the job. I said, "you could have told me this 8 weeks ago when you accepted the deposit. The slope on my roof hasn't changed". He raised his voice and shouted at me, "EXCUSE ME! I am doing you the courtesy of telling you myself and not getting one of my office girls to call you". I said, "don't you EXCUSE ME. It is now 2 months later". He repeated, "Excuse me, I am telling you we can't do the work. There are plenty of other roofing companies out there". I now have the ceiling plastered and painted because the painters were due to start work 10/6/19 and that was well after the roof should have been repaired. I just have to hope it doesn't rain. I now have to organise another roofer which will stall putting my house on the market. I believe that Peter Fraser underquoted and therefore did not want to do the work. He originally talked about scaffolding but then they were trying to do the job with a harness and none of his staff wanted to do it. It grates me when I hear his voice on the radio describing himself as an honest, reliable tradesman. Peter Fraser is a chauvinistic man who refers to female colleagues as office girls. He is not reliable and he shouts at customers. I would steer clear of this company.
- PJ Group Painting
Exceptional Customer Service
PJ groups staff from Robyn & Peter to their trades (especially John who did our stairs) are professional caring & trustworthy. The finished job was above our expectations. We cannot say enough about John & his meticulous attention to detail and a perfect job. Trades people like this are very hard to find, let alone at a reasonable price.
- PJ Group
Roof Restoration and Exterior Painting
Excellent work ... The Roofing Team and Exterior Painting Team were extremely professional in their tradecraft. The members of both teams were efficient, helpful and thorough in all aspects of their work.
Would highly recommend them. Our thanks to you all and also to the efficient Office staff who ensure it all progresses in a timely manner.
- PJ Group Painting
Guteering and Facia Repair plus external painting.
Excellent job. Professional and hard working, efficient tradespeople. Came when they advised they would and got in and got the job done. Went above and beyond and couldn't be more helpfully. Highly recommend them.
- PJ Group
All new gutters installed for $6000 but when it rains they overflow all over the deck and verhanda. It's like there are no gutters! Disappointed. Regret. Emailed to PJ to report problem, no call back.
Rude, not wanting to quote, only interested in large projects
Made an online enquire and had to ring them twice looking for a quote. They finally phoned back over two weeks later. Then they are too busy to come and quote because the job was too small and they are booked out until next March.
Questions & Answers
We had fairly major roof repairs done 10 years ago. I a recent storm we had some water get in. A roof ing contractor has said it is caused by a kink in the lining of a valley such that when we get very heavy rain the water banks up and runs under the tiles. This is the only leak since the roof work 10 years ago. As there was a 10 year warranty on the work that was done the fix, which I am told is fairly minor, should be covered by warranty. I cannot contact PJ Group. Have the closed?
Hello they did my gutters last year and i asked for some other wotk to be quoted. They shut down in January, when i called in February to follow up they said Peter was retiring and they weren't taking on any more jobs. So to the best of my knowledge they have closed.
They still appear as registered in ABR but that may be that they still need to lodge activity statements
I need to speak with Peter quite urgently
Hi i was going to have another job done earlier this year, around February, when I called back to follow up the quote, they advised Peter was retiring and were not proceeding with any new work. As far as I know they aren't operating any more.
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