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Platypus Shoes

Platypus Shoes

2.2 from 227 reviews · View Statistics
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Reviews

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Rose
RoseSydney Surrounds, NSW
  • 13 reviews
  • 14 likes

Perfect! Next day delivery in lockdown!

published

I purchased Doc Martens from Platypus in August and am highly impressed with their service. I received a 25% discount and free express shipping. The shoes arrived the next day with Australia Post and were in great condition (box and shoes!). They were also very prompt in responding to my customer service questions (both email and chat box).

I would more than likely use their online store again and am very impressed with their rapid service.

Product Quality
5/5
Incentivised Review No
Meky K.
Meky K.Victoria

Do not order anything from here!

published

I requested a refund and it’s been 2 weeks and still no responds from them!!! ignoring inquiries! just get a automated email saying refund will take 2-3 business days .. it’s been 10 business days and no refund!!!! Disgusting

Product Quality
1/5
Incentivised Review No

Never received refund for the wrong order sent to me

published

I received the wrong order and returned them. It's been two months and I have not received my order or a refund. I have not been able to contact anyone. Even their "live chat" is not operating! I've been robbed.

Incentivised Review No
Taby
Taby
  • 2 reviews
  • 2 likes
  • Verified

Very poor costumers service

published

I regret I did not read this reviews before making purchase. I ordered shoes for my daughter 3 weeks ago and never received any tracking number. Sent emails and made phone calls but been told manager will call you end of the day but never did. Money already taken from my account and daughter desperately waiting for shoes to arrive. Very unhappy with Platypus.

Incentivised Review No
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Linda
LindaGreater Melbourne (Metropolitan), VIC
  • Verified

still waiting a week later for a confirmation of sale or order/tracking number.

published

I placed an order on Tuesday last week, I still have not received a confirmation that my order was received, No order number so that I can follow up, no confirmation of purchase email, Nothing...
Money taken from account , confirmed by PayPal , several emails sent to you and Not One response.
Still waiting for any response from your company , Going to cancel my order now and purchase same through Catch of the day , who can guarantee at least a confirmation email that the sale went through BAD service Not happy Jan.

Incentivised Review No
Linda
Linda
Grace
GraceSydney, NSW

Terrible service and even worse problem solving

published

Bought 2 pairs of boots neither came in the post and no solution apart from CoNsUmEr AffAiRs was offered. Yay hundred out of pocket thank you platypus, you absolute incompetent :) scamming ppl during a pandemic!! Nice!!!!

Product Quality
1/5
Incentivised Review No
  • Verified

Poor service

published

I ordered online. They sent my order from Queenstown to New Plymouth and I live in Palmerston North. All shoe style and sizes i ordered are at the Palmerston North store. How dumb is that sending from the south island, still waiting for my redelivery to Palmerston North. They would have arrived in Palmerston North 3 days ago if they hadn't sent them to New Plymouth. Still waiting....

Product Quality
1/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes

Shocking customer service

published
Incentivised Review No
Return Claim MadeNo
Platypus Shoes
Customer ExperiencePlatypus Shoes

Do not order from this company!!!

published

Do not order with this company! They have sent me the wrong items. They do not know where my items are. They are not helpful and are with holding my money (which was a large order) until I send back this one pair.
An inconvenience and unhelpful. I am out of pocket for a while now.
Do not order from them

Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes
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Vicki
VickiMelbourne
  • 8 reviews
  • 2 likes
  • Verified

Do not buy online during lockdown.

published

The store is closed during lockdown in Victoria, so I have to pay $10 postage to return shoes that don't fit.

Product Quality
3/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes

Don't waste your money

published

They will stuff up, send you the wrong size. Argue with you that your ordered the wrong size then after seeing the invoice which proved me right, asked me to pay for them to be sent back. Couldn't offer exchange. So I organise with them to have them sent back with my local post office. They weren't happy with how the post office sent it back (shoe box was damaged) and so now I have 180 dollar boots sitting in my room as they sent them back to me with no refund. I've never had to deal with such incompetence. I'll never shop there again and will warning anyone I can

Product Quality
3/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes
Jack R.
Jack R.
Ella
EllaPerth, WA
  • 5 reviews
  • Verified

Arrived in less than 24 hours, shoes are perfect!

published

I ordered two pairs of nike sneakers, I’ll admit after reading the reviews I was suspicious of whether they would turn up in a timely fashion.

I am pleasantly shocked that they turned up within less than 24 hours!

I placed the order yesterday and received them today. Both items I ordered are correct and super comfortable. I would definitely shop again and recommend shopping with them to anyone.

Product Quality
5/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes

Hi Ella, thank you so much for this wonderful review! I'm so glad that we were able to get your order delivered so quickly and that you're loving the styles.
We can't wait to see you next time!
Thanks again,
- Marc

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Wth is going on with online orders?

published
Product Quality
1/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes
Maxx
MaxxHoppers crossing vic
  • 7 reviews
  • 3 likes

False advertising

published

I Keep getting emails for boots that don’t exist. it’s happened 4 times now why ? Please explain and it’s on Facebook too for all to see. When look for them it’s comes up with sorry this page is lost. I think it’s false advertising

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Product Quality
1/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes
Joseph R.
Joseph R.Sydney, NSW

Straight up did not send shoes and claimed they did

published

We ordered three pairs of shoes for my partners birthday. They sent one pair and left out two.
Claimed they put all the shoes in the box as tracking had "correct weight and box size" which is absolute rubbish. Customer Service told us to message ACCC. Seems like they are used to offering that piece of advice.

Product Quality
1/5
Incentivised Review No
Platypus Shoes
Customer ExperiencePlatypus Shoes
Joseph R.
Joseph R.

Questions & Answers

Ruffa Mae A.
Ruffa Mae A.asked

All shoes are original?

5 answers
Platypus Shoes
Customer ExperiencePlatypus Shoes

Hi Ruffa,
Thanks for reaching out to Platypus Shoes Australia. Yes! All our shoes come straight from legitimate manufacturers and brands. We are 100% authentic retailers.

Ruffa Mae A.
Ruffa Mae A.

Cooooool! Thanks

Mary
Mary

Beware when ordering online. It's not a 100% authentic!

jAnElLe t.
jAnElLe t.asked

is it okay to buy chuck taylors from there?

No answers
Steve
Steveasked

Are any of there shoes fake?

3 answers
Jon
Jon

Judging by how they treat their customers. I would avoid and go through a reputable store. 0/10

Sandra. A
Sandra. A

Not sure but their claim to providing customer service at Head Office is

Mary
Mary

Yes their Adidas stan smith is fake! Luckily I spotted it straight away. Beware and be careful especially ordering online.

Get an answer from our members and Platypus Shoes representatives

Details

CategoryFootwear Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Ugg Boots and Work/Trade/Heavyduty Boots
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