Platypus Shoes

Huge shoutout to Simone and her team at the Nowra platypus store the service is excellent the staff are very approachable. The vibe instore is great I have given them a 5 star rating because it’s well deserved Show details

Miscommunication by myself and attendant about shoe size. Attendant ordered 10 but I wanted 11. As soon as I got the confirmation email I replied emaol asking for an amendment. Realising it probably won't be read soon enough I looked for contact us… Read more

on Web pages. AI both eventually informs me orders can't be changed until they are received. I thought if I get in quick enough they can simply change it before packing. I got back on Platypus chat with 'real' person , I think, and got confirmation that it can't be helped and I would need to go in store and cancel. I called the store and she said she'll try cancel before packing and call me back. Of course it was too late and I would have to bring it in for a refund and no store has my size in stock so an exchange would have to be done online. If you asked me this is a big scam that exhaust you to give up and give the shoes away or squeeze into them.

I couldn't resist ordering my first pair of Hokas when I saw them on sale on Platypus online ($100+ cheaper than other stores). However, I was worried that I'd made a terrible mistake after reading all the awful reviews here! But I had no need to be concerned. The shoes were delivered from Melbourne to my AusPost Parcel Locker in Perth, within… Read more

two days of me placing my order (free express shipping). New shoes, well-packaged, correct size and colour. Great experience and I wouldn't hesitate to order from them again :)

I needed some help finding a good pair of sneakers for work as im on my feet all day, a big thankyou to charlie she was so lovely and her customer service was 5 star she made me feel so welcome and qent above and beyond for finding the right shoe for me. Best retailer and fantastic prices. Thats why i gi e Charlie 5 stars. Show details

High point shopping centre Level 1 – Thank you to the lovely girl that helped me out at highpoint shopping centre Level 1 such a beautiful girl fantastic service ❤️ Show reply

Shoes purchased, box slightly damaged on arrival, dirty mark inside the shoe, sizing was off so I sent back for refund and it was sent back labelled damaged. They cut the post bag and used sticky tape to stick to the box before taking a photo and sending back to me with no explanation. I was denied a refund due to the label being stuck to the box… Read more

but I was helped by the australia post office worker who put it in the bag and didnt stick anything to the box! No matter how many times I explained they denied rhe refund and accused me of damaging the box.

Today, I received texts and emails to say my order has been delivered - except it hasn't. Which means it probably has gone to the wrong address. I contacted the company and they said they would not provide a refund or send out another pair blaming my authority to leave as the issue. Except, my doorbell video shows no delivery attempt. I wanted to… Read more

see pics of where it was delivered, and they have not been able to provide it - unless you want items not delivered AND not receiving a refund - don't bother buying from them - WORST CUSTOMER SERVICE EVER!!!

UPDATE - their customer "service" contacted me to say that they had checked with their driver who had gone to the wrong delivery address (which they acknowledge NOW, with no apology) and found out that the lady had contacted me via FB and I had picked up my parcel (which happened AFTER i had contacted their customer service and before writing this review). Said driver also claimed he contacted me and i had confirmed that I had picked up the product - Except no such thing happened! He did NOT contact me. Here's the company's SOP from what I have gathered - deny they delivered to wrong address, deny that anything is their fault - it is the customer's fault for requesting leave at safe spot. And when they do check, they lie that their driver had done thr right thing! PLEASE DO YOURSELF A FAVOUR AND DON'T BUY FROM THEM!!

My daughter brought me a pair of Crocs for Christmas from the platypus store in Tamworth, but unfortunately they were a size too small. She took them back on Boxing Day to exchange for the next size up, but the store manager was very unhelpful, saying we don’t have any of the size you want and we will not order any in to replace, forcing her to… Read more

get a refund. Would not help at all and we’re very stand offish. Thanks platypus… My daughter brought me this gift with her own money for the very first time since she started working and was so proud. You have now robbed her of this experience. You miserable bunch of …..

Never ever buy through platypus online their communication is trash and their couriers are just as useless. The couriers lost my order in transit or most probably stolen them

My mother ordered light up Sketchers for my son from Christmas 2024, and imagine her surprise when Platypus sent her a pair of plain Sketchers school shoes. By this time, it was only days before Christmas and the "customer service" (and I use that term loosely as there was no service provided) representative I spoke to was rude, beligerent and… Read more

offered absolutely no help or solutions other than "yeah, I guess your son isn't getting his Christmas present this year, hahaha".

My mother tried to return the shoes in store, however they wouldn't accept the return, so we organised a postal return and posted them back and she went to another store to purchase the shoes.

It is now EIGHT MONTHS LATER and she is still to receive her refund for the light up shoes that Platypus did not send.

I bought a pair of Vans Knu Stack at a very good price from Platypus Shoes Online Store. Everything seemed very professional and impressive - customer service was courteous and helpful, postage and delivery was very good. To my horror, when I opened the package, the shoes that were sent had been worn!!! These people sent shoes which clearly had… Read more

been walked in and even had fluff from the socks that were worn. The shoebox was old with yellowish paper which had once been white and was crushed. I contacted customer service which have not replied.. I warn anybody considering doing business with Platypus Shoes Online to reconsider. You will likely receive second hand worn shoes. They are a FREAKNG DISGRACE, downright unhygienic and disrespectful. Explain yourselves to The Department of Fair Trading !!!!

I purchased 2 pairs of leggings online, which were too big so I returned. I then purchased 2 pairs of leggings in another size, and for some reason paypal pay in 4 put a pending on it until all payments made. I made all payments as paypal said they could do nothing and to see platypus for refund, no leggings were sent with that one. I have been in… Read more

touch with platypus, and they have no record of these two purchases, I am down $74. I don't recommend platypus and am very dissapointed. Update, I finally got my $42 refunded by PayPal but platypus shoes will not refund my $30 from 2 pairs returned.

Purchased shoes, delivered , worn once and sole is bulging thought no problem will let them know and it will be a replacement or refund. Oh my god. Sent them videos and photos all the details. I’d worn the shoes once like why would I purchase shoes and then go to the effort to replace after 2 days. I’ve dealt with t their assessor’s who deemed no… Read more

faults !! It literally bulges out the side when pressure is applied to the plantar shoe. Will be taking to to consumer affairs

DO NOT SHOP HERE I wish I weren't even able to give Platypus 1 star. Platupus Shoes sent me the wrong pair of shoes from and online express delivery (more expensive) order, when I requested support they ignored my emails. Only when I reached out via their chat function on their website did they let me know it was not in their policy to exchange or… Read more

send the right shoes. the only option they gave me was to return the wrong shoes. I also purchased the shoes on express delivery as I had an event I needed them for and to this, they also responded that they would not refund me for the shoes or my delivery costs. DO NOT SHOP HERE. I am amazed at their disgusting customer service and policies. They were the ones that stuffed up and refused to rectify things. All I wanted was to be sent the right pair of shoes which is what I paid for! Now I am stuck bearing the cost of their stuff up.

Made order and after re entering delivery address multiple times it still defaulted to the wrong address. This will mean it never arrives. I tried to cancel order but they say you can’t!!! I will never use you useless site or services again. I can’t wait for my items to never arrive and be charged for them. Then I’ll will need to deal with your incompetent customer service to get a refund. You need to better. Pathetic.

Received the wrong size in the same shoes 2 times after shopping online. Double checked that the sizing was correct, but received a EU 36 instead of an EU 38 (that is also listed as a 7.5) both times i tried to order my shoes.

No customer service at all, refused to refund on lost parcels – Zero to none customer service!!! 2 parcels were confirmed lost from the same order, and StarTrack said they’ve contacted Platypus to chase my refund. Weeks later, no one from Platypus ever tried to even contact me, and when I emailed them, all I got was generic response and to close my case since “my questions have been answered”. Online chat… Read more

agents keep advising the parcel I wasn’t even talking about since that’s the only one showing delivered from the same order. DO NOT ORDER from this store! They are ridiculous and nobody cares. Weeks later I’m still waiting for my money back, which I doubt would ever happen since they just put u in dead circles. I’m not sure how a company can get away with this, pretending parcels aren’t lost and refusing to refund costumers?? I’d rate zero star if I could. AVOID AT ALL COST!!!!

Useless customer service – Really pathetic customer service. Have credit note and have been mailing for over a month to get and e-voucher so I can use the credit for online purchases. Ladida mails asking to rate their service but they did actually delivered. So bloody useless. I will think twice before buying from them again.