199 reviews
Ratesetter has rebranded to Plenti as of August 10th, 2020.
Had to go through the process twice to accept the loan because they decided they didn't get the right information after the first acceptance and signature. Don't seem to be very well organised. Show details
Horrendous application process. Plenti administers the WA Govt No Interest Solar Loan available to West Australians. Plenti is atrocious in the way they do their business. They don't tell you before you apply what their Target Market is. Even if you reach out to them before. Maybe they don't like doing business with people over the age of 60. Or… Read more
Self employed borrowers with one or more credit cards. Or maybe they feel you have sufficient cash to fund it yourself. Or any other reason. It doesn't matter. They won't tell you. Even if you ask them before or after application - they won't tell you anything. Plenti's business model is to only collect some online financial information from you, where they don't make valid attempts to assist you and instead just decline your application.
Don't use them. AVOID PLENTI Go to lenders that actually care about you. Because Plenti doesn't. The only thing they will do is impair ie reduce your credit score - maybe by a 100 points. What's the experience like? The best example I can use is, you're thinking of buying a car and use a service provider to review and inspect it prior to buying. And the outcome is that they don't lift the bonnet to make proper checks, they send you a totally generic email with your first name in it as the only personalised item in the report. What does it mean? Nothing. What if you call them to ask for what you should do? The lovely staff members will tell you nothing. Why? it's not them or you, Plenti just have a business code of conduct - where the staff can't or aren't allowed to say anything. That makes their business practice unconscionable - because they will happily let you think that they care and take your information, but they don't, they rather impair your credit score.
Reviews with attachments
I recently installed my solar system with a loan through Plenti, and the experience was excellent. The entire process was quick and seamless — the documentation took less than 5 minutes, and approval was fast. Their service was efficient, hassle-free, and professional from start to finish. Highly recommend Plenti for anyone looking for simple and reliable green loan options!
Excellent service – Expedient and hassle free service.Very satisfied in receiving a no interest loan arrangement to enable me to install solar panels and battery. Show reply
Excited to save money through Solar to give more to my family – Happy with the customer service provided and experience and I’m satisfied with my Solar. Show details
Positive reviews
I have dealt with Plenti before and as always had the best experience possible by a lending company and I will always inform people of the professional and prompt service you guys deliver. Merry Xmas and a happy new year all staff please stay safe cheers Brett Show details
I had to make a change to my bank details for DD and was required to phone in. The response time to speak with operator was good; no longer than 2min wait for service. The operator was most pleasant and very helpful in making the change. Stayed on the line while I verified the update. Simple interaction but worth a positive review; in the case of it's the small things that matter. Good work Plenti Customer Service. Show details
Very happy with the service – Personal loan Plenti Green loan were excellent, very quick, and good customer service very friendly. They are very helpful to get your loan quick and easy.
Negative reviews
The loan approval process was delayed, confusing and inefficient. An initial email with details as to who you are and how to contact would have been helpful. Instead I received an email months after I applied asking for documents. In these days of scams was confusing.
Very poor! Had numerous communications from them over the past 2 months all about the same thing stating loan has been accepted and finalised but I'm still waiting on it to actually happen. Repeated email content about paying the installers, approving the loan, acceptance of installation and loan etc. by Synergy. I really don't know how this… Read more
company is still in business. BUT the good thing about all these repeated content emails is that I am not yet paying the loan so a little good comes out of the bad. I certainly would NEVER recommend PLENTI as a loan company. I also pity the solar installer as it appears from all these emails that they are still waiting to be paid for the installation they did 2 months ago.
Hi Craig, We’re sorry to hear about your experience and… Read more
I am extremely pleased with the fact of having a relatively cheep loan for our Solar Installation, completed by Talk Energy, a fantastic company to deal with. I do however feel for Talk Energy they have been awaiting payment for over six weeks now, I have been informed by Plenti that they will pay them soon. What does that mean? Emails to me with… Read more
the same information requested have been sent on numerous occasions, If Plenti had tracked the information returned via email throughout this process, dealing with Plenti would have been far more pleasant. Here's a TIP, Pay these guys in reasonable time without them you don't have a business.
Hi Kevin, Thank you for taking the time to share your… Read more (+2 replies)
Recent reviews
It has been a pleasure to apply/access the battery loan from PLENTI. The process was straightforward, efficient and precise with all relevant documentation and safeguards provided. As a retired IT professional who used to be in charge of quite major projects successfully developed and implemented in Perth, I was impressed by how user friendly and… Read more
faultless the process was. Well done and it gives me a good feeling of the professionalism of your company. Should I need a loan in the future I will have no hesitation in contacting your firm first. Many thanks again. Very best regards TR
Find out how Plenti Green Loans compares to other Personal Loans
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Take plenty of money and NO SERVICE – Did a good job installing new battery, but that was all we received. NO CUSTOMER SERVICE. NO APP TO MONITOR SOLAR. When asked just got throw away comment "we will send it to you." Would not recommend this company to anyone based on this. Show details
Hi Greg, Thank you for your feedback regarding your… Read more (+2 replies)
Fortnightly payments please!! – I am most disappointed that they don't allow to pay my loan in fortnightly repayments, I have inquired to be told some story like "oh yes we hope to offer fortnightly payment options soon as many people have requested for this." But I think it's a bloody scam and lie and once you have signed up you are committed to this scam and lie just so… Read more
Plenti get more interest from people who have obviously needed money for a good and honest reason to be then taken a ride and scammed. I think Plenti you need to think about your loyalty to customers and then listen and act on the requests from valuable customers. I hope I never have to use Plenti again I should of known better!! No thanks Liza
Hi Liza, Thank you for sharing your feedback with us.… Read more (+2 replies)
Easier to get this Solar loan than the Govt rebate! :-) – Surprised how easy it was to apply for Solar with these guys. I like their loan portal, simple layout but had everything I needed. Show details
Very Trustworthy – Found this company to be reliable and very helpful. They where prompted in delivery and installation. QGreat customer service. Thats why I gave them 5 stars.a Special thanks to Martine my consultant. Show details
Good experience. Great service – I have just had my Solar Battery installed, thanks to the support and help I received from Plenti. The staffs that I spoke too are all very friendly and helpful and it is so easy to talk to them, When asking questions because you're don't understand, they will answers and give you a with clear explanations. I am very happy with their services. Keep up the good services. Show details · 1
Great experience – Great from start to finish. Staff and installers were professional to deal with and our site was left clean from installation. Very easy process and available to answer any questions.
Easy Loan set up – Got a loan for our Solar. Our Solar company Teho organised. So smooth and easy. All correspondence from Plenti clear and easily set out. Great to deal with. Show details · 1
A pleasant experience – Plenti was an incredible experience for me, they were professional helpful courteous and kept me informed each step of my journey with them. I have no qualm in recommending Plenti they are very helpful and you will be kept feeling comfortable with all staff. Thanks Plenti. Show details · 1
Found the flaw – Solar Battery Group organised finance for new batteries. Very quick and easy application, approval and final documentation was easy. Still waiting for the hiccough, but it never happened! So the hiccough landed when we tried to move. They wouldn't remove the batteries, and will not re install at our new house. Show details
Hi Edward and Michelle, Thanks so much for your feedback,… Read more (+2 replies)
Find out how Plenti Green Loans compares to other Personal Loans
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Best Help & Service Ever – Richard from Green Energy in Mackay, helped us out of a problem, to help get our house sold, he was absolutely amazing. No one else would deal with us, because we are pensioners. I am truly indebted to Richard. The guy who came to install the new inverter was also amazing. He tested and cleaned our solar panels, and installed the inverter and… Read more
tested it. Everything back to normal especially the connection to the grid. The technician was very friendly, polite and professional. I would most definately recommend Green Energy to everyone. Best company to deal with in North Qld. The loan was economical to us and a good rate. We repaid the loan out of the house sale a total of about three months loan duration. Loved all the texts keeping me informed of the approval process. PLENTI are amaxing also. I give everyone a 20 out of 10. PS the house sold quite quickly.
Very easy – I didn't have to do much. I updated my solar panels and the representative did everything. I just signed a few documents. The website is easy and I like how they have the payment schedule for you to print out. So far so good. Show details
So far I have only been in touch via telephone. Good result – I would like to pay fortnightly, but that is not acceptable. Would I be able to pay fortnight $50.00 and you take the rest following fortnight? Show details
The whole experience was so easy! – From start to finish, my Plenti Green Loan for a new solar system and battery for my home was quick, easy and simple and affordable. Show details
A week later and still no operational batery – Still waiting for the replacement battery with very little communication as to when this replacement will arrive and be installed Show details
Hi Ian, Thank you for your message. I would like to help… Read more
Exactly needed – The interaction between myself and your company was really good and what I was after was sorted out in efficient way. I am happy with the loan and the rate I received. Show details
Awesome very handy and convenient – Very handy with a stress free sign up, flexability with payment plans and plenty of warning before payments are taken out, if payment is scheduled on a week all your bills come in there's no problem moving payment to the next week, just log in to see schedule and change to another day thanks Plenti Show details
Plenti green loan – Pretty sad they won't let u do weekly or fortnightly payments also after you sign paperwork they add a 350$ payment just for using plenti loans and you still pay 8$ monthly for book keeping Show details
Thank you for your feedback. I would love the opportunity… Read more
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Hi Hilko, We’re really sorry to hear about your… Read more (+3 replies)