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Plush Furniture QLD, Bundall

Plush Furniture QLD, Bundall

4.6 from 196 reviews

Reviews

(169)
(7)
(3)
(3)
(14)
  • Product Quality
    4.5 (19)
  • Return Claim MadeYes (2) · No (26)
  • Warranty Claim MadeYes (3) · No (25)
  • Product Appearance As advertised (68%) · Not as advertised (32%)
  • Customer Service
    4.8 (24)


Suzi

SuziSouth East Queensland, QLD

Service par excellence

published

Thanks Waverly for all your assistance today with the purchase of my new sofa. You're a star. You are very knowledgeable, courteous and helpful. Can't wait for the sofa to arrive.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBought it over the phone as too difficult to get to the store
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Tricia

TriciaSouth East Queensland, QLD

  • 4 reviews

Perfect old Fashioned Customer Service

published

I would like to thank Cam at the Bundall store for helping me select the perfect sofa for me. So many to chose from and Cam was so patient and caring in guiding me. I have severe back problems and she listened and understood what I needed.
I am so looking forward to taking delivery of my new sofas. I know they will be perfect as Cam allowed me plenty of time to sit and try them. A very enjoyable experience. Thank you Cam.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Marlene

MarleneSouth East Queensland, QLD

Amazing service

published

Plush Bundall is a delightful showroom with a comprehensive and diverse range of product on display.
Having previously purchased our current leather lounge from plush approximately 15 years ago we made this store our first port of call when needing to furnish a new home with additional living room requirements.
The service and product knowledge that we received was excellent. Room sizes and layouts were considered when making potential choices and we were given time and undivided attention by the knowledgeable and professional yet friendly sales person Waverley .
One shopping trip resulted in multiple purchases at great prices on a range of quality items .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall , Gold Coast,Queensland
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
A F.

A F.South East Queensland, QLD

Excellent Service

published

Can’t give enough praise for Hanna at Bundall.
That girl is incredible.
Her suggestions and advice about what to consider were spot on and showed she had listened to what we needed...my husband and I genuinely felt as though Hanna was taking care of us the same as she would family. We are so excited to get our lounge. Thank you Hanna!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Paul

PaulSouth East Queensland, QLD

Sales support is horrendous

published

We bought two couches at the same time. One has faired very nicely and on the other, the leather has cracked soo much. When we call plush they say this is wear and tear and it is not covered by warranty. It has been 5 years since we purchased both of them. We have not got any useful support. The only thing we hear back is that we have to bear the expense of fixing as it’s not a manufacturing defect. But I don’t know how two pieces purchased in one go and have lived in the same room as each other and one has worn out and the other has not and it’s not a manufacturer defect??

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Janet and Jason

Janet and JasonSouth East Queensland, QLD

Can't wait to get our lounge

published

Bundall store is amazing. The staff make your experience even better. Hanna, our sales attendant, was awesome- her knowledge and patience was second to none. I know the wait is going to be worth it!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall (after visiting Loganholme and Aspley)
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1 comment
Plush Furniture
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Sengie

SengieSouth East Queensland, QLD

  • 2 reviews

Excellent service

published

We purchased our new Santa Monica sofa from Waverley at the Bundall store. Waverley was the most helpful salesperson I have ever had. She was patient and VERY informative. With such a large financial outlay, we needed the time to it right. Can not recommend Waverley at Bundall enough.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall QLD
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service from Hannah

published

Great experience purchasing new couch in Bundall. Hannah knee everything we needed to know and help guide us with our fabric choice. As a man who hates shopping I was able to get the purchase completed and get on with the day. Great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellence with a smile

published

As we walked into the store we were greeted by Cam and her big smile.
We came back about four times and every time was a pleasure to be assisted by Cam who went way and beyond for us with her product knowledge. We look forward to receiving our couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall Qld
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1 comment
Plush Furniture
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Chris and Jann

Chris and JannSouth East Queensland, QLD

A very easy experience

published

We chose our lounge from Plush Bundall. Waverley was so helpful, efficient, very informative knowing the products well and both her and Cam went out of their way to help with our purchase. We were very happy and impressed with the service we received.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Peter B

Peter BSouth East Queensland, QLD

  • 2 reviews

Excellent service and very friendly

published

Our closest Plush store is Bundall and we were met by Hanna whose friendly and professional manner made it easy for us to navigate various options. She had great knowledge of the products we were looking at and gave us plenty of personal space while at the store.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Stuart

StuartSouth East Queensland, QLD

Excellent Service from HANNA

published

A friendly greeting, helpful and very knowledgeable with all the information on the product we were interested in buying. Offered assistance without being overbearing and during the completion of sale explained all details regarding delivery, terms & conditions, warranty and other options. I would recommend this young lady to anyone visiting the store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall, Qld
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1 comment
Plush Furniture
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Noel R.

Noel R.South East Queensland, QLD

Customer service Bundall showrom

published

Our visit to the Bundall showroom was relaxed and enjoyable as we were greeted by Hanna who made us feel confident about our purchase as we found her professionalism and product knowledge at the highest level possible

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Noel, thank you for taking the time to share your experience with our Bundall Showroom. We look forward to passing on your glowing feedback and hope you enjoy your purchase.
Warm regards,
Plush Think Sofas


Excellent customer service

published

Hanna made purchasing our new modular sofa extremely easy. We were tricky customers due to our particular needs. She was knowledgeable about the product, the variations available and how it would work for our circumstances. Can't wait for the sofa to arrive! Thanks again, Hanna.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bruce

BruceSydney, NSW

Life made easy by Plush staff

published

Could not thank Hanna enough from the Bundall store for making our life easier by assisting my wife and I in selecting 2 leather sofa beds for our new rental place. She was very professional, showing us the various sofa beds we were looking at and by giving us fantastic advice while making us relax with no pressure. It was a pleasant surprise doing business with Plush who actually work with us not like some its rivals.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jody

JodySouth East Queensland, QLD

So many options and great service

published

Thank you to Plush Sofas, Bundall. The staff were so knowledgeable, helpful and patient while we went through all the sofa options before deciding on what best suited our lifestyle.
A special thank you to Waverley. Your service was exceptional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall Qld.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

LOIS F.

LOIS F.South East Queensland, QLD

Just what we were looking for!! Perfect!!

published

Thank you Plush at Bundell!!
Customer service excellent!!
The whole experience was made stress free from the onset right through to ordering our Dover leather lounge suite, ottaman and cushions.
All the staff were highly professional and helpful.
Thank you Cam, Rachael and Waverley!!
Regards
Lois and Bruce

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundell
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lois & Bruce, thank you for sharing your Plush experience with us. We are glad to hear that our Bundall Team were able to assist throughout your sofa selection process. Hope you look forward to delivery!
Warm regards,
Plush Think Sofas


Cam and Hanna were great to deal with

published

This is the second time we have purchased from Plush Bundall. Cam and her staff have been very helpful with their product knowledge and assistance with delivery etc. We have also recomended them to our friends. We bypassed other sofa providers as we are very happy with the three sofas we purchased first time. The product range is extensive and we were able to choose a style, size and covering that suited our needs this time around. Thanks Cam and Hanna for your fabulous customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Bundall
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bron, thank you for taking the time to share on your Plush experience. We are glad to hear that our amazing duo were able to provide fabulous service. Hope you enjoy your stunning new sofa!
Warm regards,
Plush Think Sofas


Cafe D.

Cafe D.South East Queensland, QLD

LOVE PLUSH!

published

Had the pleasure of being served by Waverley earlier this year. Her service and patience with us was so incredible — she helped us through the entire design process, from colour to the type of lounge that would suit our family and living space. Now because of her we’re buying more! Recommend the Bundall store x 100. Friendly, easy to talk too, ask for Waverley.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Cafe Delites, thank you for taking the time to share your feedback. It is always a pleasure reading your glowing review for the second time. We hope the whole family is enjoying their stunning new sofa.
Warm regards,
Plush Think Sofas


Bron

Bron

  • 3 reviews

Cam was wonderful!

published

My husband and I visited Cam at Plush Bundall to buy a three seater and single armchair. We found exactly what we wanted and Cam served us so professionally and I can hardly wait to receive my new furniture!
Thankyou so much Cam for your exemplary help service and assistance.
We purchased the Leroy. So excited I have waited a long time to get the right lounge!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall Qld
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bron, thank you for sharing your Plush experience with us. We hope you love your new addition as much as you loved our service. We look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


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