Excellent Service and Quality
A well laid out and easy to navigate store with a wide range of products. We chose the Leroy Fixed Sofa 3 Seater and 2 Leroy Recliners. Our "guide" was Julie at the Jindalee showroom and her warm, friendly and professional service was second to none. We definitely will be recommending this store to our family and friends.
The reviewer stated that an incentive was offered for this review
Exceptionally good service.
I had been looking for a new sofa for more than 5 years and I had very particular requirements.
I wandered in to the Jindalee 'Plush' store fully expecting to be disappointed yet again.
To my delight I found just the very thing! Not only were the style and quality right but the price was too.
Also the professional yet friendly approach of Alisa and Ryan who were on duty that day thoroughly impressed me. It was indeed a pleasure to deal with them on the day and later with Alisa by phone and email. Well done 'Plush' Jindalee.
Thanks to Ryan for his infectious pride in the products in store and for helping us choose the right sofas for our space. Great customer service. We will be back.
Thanks to Julie for helping with additional questions about products in store and for helping us choose the right accessories to the sofas we had selected for our space. Great customer service.
Excellent customer service
From the moment we walked in to the Jindalee Plush on a very busy day we were given the attention that started firstly with a warm acknowledgement & greeting that we were in store. Once we had a little look around Julie approached us & listened to our brief of what we were looking for. She was very knowledgeable about the products & told us which models would best suit out needs. Also very clear information about fabrics & care of the products. We went home with fabric samples to match with new carpets. Still undecided I returned the nect day ...with a carpet sample to place in products with the fabrics it favoured. Julie was always helpful, guiding & unbiased over whether to choose the greater/lesser value fabrics. Overall excellent experience as good customer service is a rarity these days. Can't wait for the arrival of our sofa pair.
The service I received from Julie today was outstanding.
Julie was so helpful and a pleasure to deal with. Buying a new couch has never been easier. Her knowledge and advice made my decision easy.
Very very helpful. Thanks Julie!
Julie is a star
My wife and I were very impressed with the knowledge and general demeanour of Julie (store manager). Having experienced our fair share of pushy sales people during our search for a sofa, it was a refreshing change to encounter July who was knowledgable, helpful and not pushy - a balance not many sales people are able to achieve. With her help we made our choice and had payment, delivery and assembly all arranged within around 30 minutes.
Very helpful service
Purchased a new leather sofa and a beautiful fabric snuggle yesterday from the very helpful sales manager Ryan at the Jindalee store. Ryan's knowledge of the products on offer was second to none and his time and patience was really appreciated. Would certainly buy from Ryan again.
So happy I went to Plush Jindalee
From the moment we walked in the door Julia (Jindalee Store) was friendly and straight away was happy to steer us in the right direction. Myself and my husband were looking to purchase a leather suite and our son and wife were looking for a fabric lounge. Everyone was happy and purchased exactly what we looking for. This was due to Julie's product knowledge and professional advice. Thanks again and can't wait to be seating on our new lounge suites.
We have have enjoyed the expertise ,knowledge and outstanding service we have received from Julie, Alisa and Ryan the team from Jindalee store. They were always prepared to spend time to ensure that are needs and product choice has been met. Nothing is too much trouble for them. We highly recommend the team at Jindalee
Thanks Guys Anna & Dave
Amazing service from Ryan!
Amazing staff that jumped in to help me with my two young children.
Thank you for that Julie!
And Ryan had great product knowledge and was an incredible help. Thrilled!
At last the perfect sofa for us
A big shout out to Alisa at Jindalee. We have been looking for the perfect sofa for so long. Finally found it at Plush. Alisa put us at ease with her professionalism and product knowledge. Thankyou Alisa.
Thanks to Alisa at Jindalee and Julene at Logan who were most helpful with the purchase of my new lounge. Both ladies were extremely friendly and professional they explained the process well and the details around the making and timeframes of receiving the lounge.
Finally have chosen our lounge! Thanks to Plush
Ryan was excellent in all areas as we decided on our new lounge. He had great knowledge of the products on offer, was able to offer sensible advice about whether a particular lounge really met our needs, which helped us in the end buy the perfect lounge for our house. Great service, a large range to choose from and great quality. Thank you Ryan and Plush.
Amazing Service !!
Julie from Plush Jindalee Homebase was so helpful & friendly & guided me through the construction & materials used in the couch I selected . She also provided me with all the information about the great warranties & packages offered from Plush . I was so happy & am very excited & can hardly wait for my couch to arrive
- Verified customer
Thank you! Thank you! Thank you!
Ryan from Plush Jindalee ... you are brilliant at your job. My wife and I love our Jagger sofa and terminal setting. Thank you most gratefully to everyone at Plush for a wonderfully awesome customer experience. Everything worked out perfectly from the time we walked into the Plush Jindalee showroom where we were greeted by Ryan, to the purchasing of the Jagger sofa and terminal (with Ryan's help and expertise) to receiving a phone from Plush confirming delivering date, and finally, through to the receiving the goods 'on time' and 'as expected. ...We are 'over the moon' with our purchase. We will be certainly recommending Plush, and especially Ryan, at Jindalee, to our family, friends, and acquaintances. Thank you Plush for a job extremely well done. Cheers from Paul King.
Jindalee Plush store provided great advice. The staff there was excellent and even allowed us to bring sample fabrics/leaders home to make the right decisions - thank you ladies!
Sofas arrived as promised and are very comfortable.
Except - the buttons on recliners broke down one by one. So far we had to replace three buttons. One set first, then two sets at the same time. Andrew who attended the repair of the two buttons was a very nice and helpful guy. Great customer service.
However, the buttons he installed broke down immediat...
- Verified customer
Very poor customer service
We purchased 1 sofa with premium warranty. The sales person assured us regarding the great fabric quality and how easy they are to clean just with water and clean cloths.
On December 2018 we spilled on our sofa and when we tried to clean as instructed, the fabric discolored and faded. we contacted immediately the costumer service and they sent a steam cleaner to fix it, didn't work. I called back and another technician was sent to assess and he reported that the cushions need to be replaced. NOTHING HAPPENED.
I called after a while and costum...
Buyer beware ! Good sales staff but absolutely appalling after sales service
We were very happy with your sales staff at Jindalee, however, that is where it ended. It is almost 12 months ago since we took delivery of our lounge suite, a 12 week wait and another 6 week wait for the recliner . On receipt we expressed our dissatisfaction regarding the suite, to this day the issue has never been resolved. Both emails and calls ignored. In fact we failed to get any response from Customer Service after the technician's inspection. We eventually gave up, but decided that we would NEVER deal with Plush again, nor would we reco...mmend PLUSH to anyone - in fact so many of our friends and family have commented on the poor workmanship. Where is the quality control? The saga continues - now the fabric is fading on the recliner and a seam is splitting and filling protruding from the cushion. Again we are experiencing the same poor follow up service from Customer Care as we did last year. The technician who inspected our furniture claimed to be employed by Plush and he concurred with the validity of our complaint. He advised Plush would contact us within 10 - 12 working days. Unfortunately this has not happened . The price paid was reflective of good quality, however, the product delivered and the follow up service has been nothing but disappointing. Would we use PLUSH again - NO WAY!!! We note that there are a number of similar complaints in the reviews of your products and after sales service.
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