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Plush Furniture VIC, Shepparton

Plush Furniture VIC, Shepparton

4.9 from 141 reviews

Reviews

(134)
(6)
(0)
(1)
(0)
  • Product Quality
    5.0 (23)
  • Return Claim MadeYes (0) · No (32)
  • Warranty Claim MadeYes (0) · No (32)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    4.9 (28)

Thank you Plush Shepparton!

published

I looked in so many furniture stores before I found the couch I wanted in Plush Shepparton. They had such a wide range of products. The customer service provided by Danielle was amazing; no pressure just help. She was available to answer all my questions and help make the modifications to my couch exactly as I wanted.....didn't even think I could! Thanks Danielle and Plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSheppaton
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tanya P.

Tanya P.Victoria

great service

published

I purchased a comfy Nappa Chair over the phone with Danielle from the Shepparton Store. I was unable to get into the store in person. I first looked online then called my local Plush Store and Danielle could not do enough she even sent me pics of what i was looking for as she had one on the floor. Great customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationShepparton victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
John

JohnGoulburn Valley, VIC

  • 2 reviews

Great Job Plush Shepparton!

published

Update on my sofa...
Was told I'd get it in March...
Got it installed on 25th of Feb by 2 guys that seemed to enjoy their job.
Brought it in and set it up quickly and took all the packing away in no time flat...
Got it set out ready to join the sections together and stopped and made sure I understood how to pull it apart and put it back together again if I ever need to move it...

The whole time from going to the store to being able to sit here now writing this was great....
I don't know that I've ever dealt with a friendlier more helpful team on any household item I've ever brought!
Great job Plush!
Thankyou!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Shepparton vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Outstanding customer service!

published

I love great customer service! Danielle gave a friendly welcome, allowed us to look around but couldn’t have been more helpful with answering questions. Amazing sale was what got us into the store to look and now with Danielle's help we’re looking forward new furniture. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Purchase experience

published

Having purchased two couches from Plush previously in the past 15 years, I was happy to purchase again as they are the most comfortable of couches and have never had an issue with the structure/material. Danielle assisted for this purchase, again at the Shepparton store, and her knowledge, advise and assistance was much appreciated. We now eagerly wait our new purchase to arrive!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Awesome service and experience

published

I recently bought the large circle snuggle chair. I’ve been after this chair for a while and it came on sale at 50% off.
Danielle from the Shepparton store was absolutely amazing. She gave me every detail I needed to know. She wasn’t pushy trying to make a sale, but informative and nice and made me feel very welcome in store. Will definitely be shopping there again. The quality is great and the service is even better.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationShepparton, Victoria.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Emily A.

Emily A.

  • 2 reviews

Excellent Service!

published

Yesterday I walked into Plush Shepparton with a very clear vision of what I wanted. Danielle approached me with a big warm smile and immediately I knew she was the right lady to help me select a new couch. The showroom was beautifully arranged and it was great to see some of the styles I’d seen online in the flesh.
Danielle was extremely helpful and knowledgeable on the Plush range. After a quick conversation with me she was able to show me multiple options and colours. Once I’d selected a couch, Danielle walked me through the warranty and answered all the FAQ I could dream of.
I feel very satisfied with my purchase and cannot wait until it arrives!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
BobSue

BobSueGoulburn Valley, VIC

Exciting times ahead

published

Having a small home finding the perfect sofa was not easy however Karen talked us through all the different products suitable for us and we are looking forward to delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Courtney V.

Courtney V.Goulburn Valley, VIC

Great quality products with awesome customer service!

published

Plush Shepparton has a great range of couches in a variety of quality materials. The store was very neat and well laid out.
Our salesperson, Karen, helped us pick out material and a configuration to suit our needs and fit our space. She was extremely patient with us while we browsed with our 2 month old.
After ordering, Karen kept us in the loop and the couch arrived within the estimated timeframe.
We are so happy with the service and can’t wait to spend our nights relaxing on our new couch!
We will definitely be back to Plush Shepparton for our next couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
See all answers
1 comment
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Plush Sofas A.Plush Furniture
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John

JohnGoulburn Valley, VIC

  • 2 reviews
  • Verified customer

Now I just need to wait for it to get here...

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush, Shepparton, Vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Super pumped about our new sofa!

published

We purchased the Miller sofa from the Shepparton store with the fantastic help of Chloe - she made the whole experience so easy and really took care of us! Super excited!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The best

published

Second time dealing with Danielle at the Shepparton store, her friendly customer service and knowledge of their products makes the experience so easy. Very insightful when it came to making decisions as well. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Emma

EmmaGoulburn Valley, VIC

Amazing service

published

I dealt with Danielle from the Shepparton store. I felt comfortable as soon as I walked in the store. Danielle knew exactly what she was talking about and was happy to answer any questions for us. Our couch is damaged due to a leaking roof and we were claiming a new couch through insurance. Danielle made this process easy and was more than happy to provide a number of quotes for us. When it came to ordering our new couch she made it hasslefree. I highly recommend the Shepparton store to anyone who is looking for a new sofa

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Maree fitzsimmons

Maree fitzsimmonsGoulburn Valley, VIC

Finally

published

We have been in and out of our plush store now for two year planning our perfect purchase. The ladies have been very patient with us. They are fantastic. Thank you.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Maree, thank you for sharing on you Plush Shepparton visit. Lovely to hear of the fantastic service you received upon each visit and hope you can't wait to finally enjoy your stunning new addition.
Warm regards,
Plush Think Sofas

Ordered August 9th 2019 paid deposit, still waiting for delivery as of 7th November 2019. No word yet.

published

Can't answer most of this as we have not received product as yet. Actually can't remember what the thing looks like it's been so long. Delivery was supposed to be between 8 to 10 weeks. Nudging 13 at the moment.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
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Plush Sofas A.Plush Furniture
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Mikayla

MikaylaGoulburn Valley, VIC

Perfect Customer Service!

published

A big thank you to Danielle at the Shepparton Plush store for her customer service and making our experience at Plush very easy and enjoyable. Can't wait to use our couch :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush - Shepparton VIC 3630
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Mikayla, we are so pleased to hear that you received perfect customer service from Danielle. We will pass your appreciation onto her and hope you enjoy your stunning new Plush Sofa. Many Thanks!
Warm regards,
Plush Think Sofas

Absolutely in love, so worth the wait!

published

Absolutely in love with our Park Avenue sofa and Napa chair! Thanks Chloe and Karen for your guidance and superb customer service. I will certainly be referring you to my family and friends!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSHEPPARTON
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi JMA, Welcome to the Plush Family! Thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofas which you are absolutely loving!
Warm regards,
Plush Think Sofas

Ron - Waranga Shores

Ron - Waranga ShoresGoulburn Valley, VIC

  • Verified customer

Emerson leather suite purchase

published

Have to thank Danielle for her assistance and friendly service, she was extremely helpful in providing a range of options to help me make the best decision in choosing the Emerson suite in Navy leather, can’t wait to be enjoying all those recliners, thanks Danielle.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ron, thanks for the feedback! We look forward to passing on your kind words and hope you enjoy your new purchases.
Warm regards,
Plush Think Sofas

Adele

AdeleGoulburn Valley, VIC

  • 2 reviews

cameo

published

Thanks Karen for helping my parents with their sofa purchase. Perfect size and colour for their room. Easy to find someone to help us and the store is laid out and easy to navigate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Linette rob Meda

Linette rob MedaGoulburn Valley, VIC

beautiful shop Awesome sales

published

Danielle, was extremely helpful very efficient & helped us with our lounge suit . we were very happy with our experience at plush . diffidently would visit plush again if we needed too . makes it extremely easy when the staff are very helpful & love there job . Danielle went threw everything we needed to know about caring for our leather lounges with excellent tips on how to look after them . we were very impressed with her well done Danielle . she obviously loves her job .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationshepparton vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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