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Plush Furniture VIC, South Wharf

Plush Furniture VIC, South Wharf

4.8 from 135 reviews

Reviews

4.8

135 reviews
5
(123)
4
(6)
3
(2)
2
(0)
1
(4)
  • Product Quality
    4.9 (18)
  • Return Claim MadeYes (0) · No (23)
  • Warranty Claim MadeYes (0) · No (23)
  • Product Appearance As advertised (69%) · Not as advertised (31%)
  • Customer Service
    5.0 (23)
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Amazing customer service!

published

Kate is amazing, she has superb customer service skills and was very helpful. She made the process of purchasing a recliner seamless. Was definitely a great experience and would highly recommend her.

Customer Service
Product Quality
Hugh J.

Hugh J.Greater Melbourne (Inner), VIC

Great range and great service

published

We just bought a new couch and was served by Kate. She had great product knowledge and gave us the time to browse and take our time without pressuring us. She helped us customize a couch to be exactly how we wanted it at our own pace. Much better experience than in other stores.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDFO
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Angela - 10/10 customer service!

published

Last Saturday we had bought a Snuggle Sofa. We are so excited and cant wait for it to be put in our new home. The customer service by Angela was amazing, she was super helpful and unbelievably patient as I choose the colour (which is always the hardest part)! It was one of our first big purchases for our home and she made our experience that extra special.

Customer Service
Store LocationSouth Wharf DFO, VIC
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Shae MacDougall

Shae MacDougallGreater Melbourne (Inner), VIC

Kate’s impeccable service

published

Kate has been Patient with me as have been going in periodically for 2 years and have now made my decision and purchased my couch with a fantastic deal. Now I’m super excited about my purchase

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth warf plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Janelle

JanelleVictoria

Physical & Online Service Fantastic

published

Justin from the Southwarf store was amazing to deal with - made the whole experience nice & easy. I also dealt with Jared, Lisa & Huan from the online store who were all very friendly and helpful. Huan finalised my order with me & it couldn't have been easier.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthwarf
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Marija

MarijaGreater Melbourne (Inner), VIC

  • 3 reviews

Great service from Justin.

published

Great service from Justin. Bought the sofa from floor stock, unseen (via telephone), as needed one ASAP. Justin sent me photos, I purchased it, and it was delivered 2 days later. The sofa is perfect (Newport) and very comfortable. Getting another module to make it longer and Justin gave me a great price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSouth Wharf
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

The service at South Wharf is always great, we recently bought two large sofa's and Kate Dz was very helpful, made the buying and organising delivery easy. As usual the manager was great too. We don't shop anywhere else for lounge furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Wharf Plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Laurent

LaurentVictoria

Excellent customer service

published

We were assisted in the Southwharf store by Angela. Angela was very helpful, polite and patient. Angela has good customer relations skills and was very knowledgeable about the Plush pruducts. Can't wait for our new sofas to arrive!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthwharf
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Thiago P.

Thiago P.Greater Melbourne (Metropolitan), VIC

Excellent sofa and great customer service!

published

I have been looking for a sofa for quite a while, but my job was made difficult as the place where I moved to had limited space which was already occupied with other furniture. Kate Dz from Plush South Wharf was invaluable helping me choose a sofa that would fit well and look great on my living space, and she promptly helped me out with a lot of questions I had on my choice of couch, demonstrating knowledge and a friendly and warm disposition in our conversations. It's rare to have such good service these days. I write this on the sofa I just bought, and I couldn't be happier with both the product and the service. 10/10 highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush South Wharf
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Cannot wait to get my sofa, and instore customer service was amazing

published

I saw Kate when I first came in for a look and decided to go in for purchase rather than online because she was so helpful. I hate pushy sales people and Kate was knowledgeable, easy going and honest about her opinions in fabrics which would work for me and my dog Clover, which I appreciated. Cannot wait for my couch to arrive!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sophie G.

Sophie G.Greater Melbourne (Inner), VIC

Customer Service

published

Had a wonderful experience shopping in Plush today and we were assisted by the gorgeous Kate Dz! She was very useful throughout our time in store and was great during the checkout process.

We can’t wait to be sitting on our new couch tomorrow! Many thanks to Kate and the team for making it such an easy process :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSouth Wharf DFO
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Helmi

Helmi

  • 2 reviews

Excellent Customer Service by Kate

published

I am a very selective in my choices and Kate was very accomodating, patient, friendly and helpful with her service. Not once did I feel obligated or pressured to purchase anything and that made me return to the same plush store to place my order with her. Her colleague Angela was just as lovely to deal with. Assisting me with fast tracking my order and a delight to converse with. I went in just toying with the idea of a snuggle chair and left buying two sets along with the ottomans! I would definitely recommend this Plush outlet and would be a repeat customer. Thanks so much!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth warf, Plush outlet
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sam G

Sam GCentral Highlands and Goldfields, VIC

  • 3 reviews

Great service

published

I visited the store and fell in love with the new Felix lounge suite. I was unable to commit that day due to time constraints. Kate was so helpful she emailed us through quotes and followed up to see if we needed and more help in making our purchase. I’m now looking forward to receiving my new lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Wharf
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Robin7

Robin7Greater Melbourne (Outer), VIC

Dover 3 piece suite

published

Kate was extremely helpful and had a good knowledge of the available products from the clearance floor.She sent me photos of the items of interest and after I placed an order she arranged a very prompt delivery.I am very happy with my purchase of the 'Dover' suite.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Robin, we are so pleased to read of the service you received from Kate at our Plush South Wharf Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Kendall

Kendall

  • 2 reviews

Incredible customer service

published

The South Wharf Outlet is the BEST place for a sofa! Plenty of options, immediate availability, helpful staff and the right price. Kate was a dream to deal with and went out of her way to make sure I was happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf Outlet
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kendall, we are glad to hear of our incredible service and look forward to sharing your kind words with the South Wharf Team. Hope you enjoy your stunning new Plush Sofa!
Warm regards,
Plush Think Sofas

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And

AndGreater Melbourne (Inner), VIC

Excellent Customer Service

published

Kate Dz really helped me with her advise and knowledge to find the sofa bed I am looking for. She was very friendly, patient, and helpful with my queries regarding various aspects, from the sofa itself to the delivery time and method. I am looking forward to receiving the sofa bed in 11-13 weeks time.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Wharf
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi And, we are so pleased to read of the service you received from Kate at our Plush South Wharf Showroom. It is great to hear of her excellent assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

The reviewer stated that an incentive was offered for this review

Bernx

BernxGreater Melbourne (Inner), VIC

  • 2 reviews

Their delivery and in-store services make up for their not so-good delivery times

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf Homemaker
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Purvi

PurviGreater Melbourne (Inner), VIC

Good lounge

published

Friendly staff nice lounge happy, worth the money, peacefully delivered, good quality. Delivery driver assembled the lounge... that was good. Good service. Definitely I will recommend plush for sofas and lounges

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Purvi, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Christine

ChristineGreater Melbourne (Outer), VIC

Exceptional customer service

published

Came looking for a sofa met the sales assistant called Kate Dz . She gave exceptional customer service and knowledge and couldn't do enough to help me find just the right sofa . I would thoroughly recommend anyone looking for the best advise and thinking outside the square to pay her a visit. a very satisfied customer. Christine

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush South wharf
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Christine, thank you for taking the time to leave such a glowing review of our South Wharf Showroom. We enjoyed reading your kind words as we are sure our team will.
Warm regards,
Plush Think Sofas

Dhruv

Dhruv

  • 2 reviews

Plush - excellent service by Kate

published

We were keen on purchasing a recliner but were not sure what best met our requirements. Kate from plush at dfo south wharf was extremely supportive and helped us the choose the best fit for our house. She also assisted us with the pattern and colour that would best suit our house. Thank you Kate for your incredible service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDfo south wharf
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dhruv, thank you for your valuable feedback! We are so pleased to read of the excellent service you received from Kate at our South Wharf Showroom. We will be sure to pass on your kind words.
Warm regards,
Plush Think Sofas

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