P&N Bank

Do not make online larger than normal online payments as P&N and its fraud monitoring agent may very well consider them as "suspicious fraudulent activity" and refuse to process without any comunication or consultation. This has happened to me on 3… Read more

occasions and has been extremely embarrassing for me even though I took the precaution , or so I thought, of advising P&N I was going to make a larger than normal transaction. Their excuse and I quote from their written response to my complaint "It is not possible to guarantee that a transaction will never be delayed or declined in the future as there are many potential triggers and risk factors assessed in real time". I would suggest a complete review of their online security system because I have NEVER experienced this before with any other financial institution. In my opinion this kind of action can potentially place a payer in breach of legal or contractual obligations through no fault of their own. I note from reading other reviews that I am not the only customer who has experienced this situation.

I've have not experienced anything but great service and respect from P&N Bank. I can get cash when needed . My phone enquiries are short and accurate . Our policies only speaking as member on loan requests are tougher as they aren't as loose as a government backed bank. As a bank by name only decided by the members for the members. I can only say… Read more

I'm proudly a member. When it comes to interest rates falling my variable rate goes down the next payment due. Gary Miller

Such a great and stress-free experience refinancing my mortgage with P&N. Moving over from another bank was so easy thanks to my P&N rep Diane. She was so helpful and answered all my questions, and kept me up to date on my application. She's a real asset to P&N! Show details

Couldn't be happier with P&N – As a customer I felt compelled to write a review about P&N. I have just gone through the process of purchasing a property and their turnaround on approving my application was incredible. From start to finish including valuation of the house, it was approximately 48 hours! During the process I had the open of going to another lender who offered a… Read more

marginally better rate but it wasn't even a consideration for me given how easy P&N are to deal with. I have been with P&N for slightly over a year now and every time I need to call them I get through quickly, always speak to someone who is very obviously based in Australia and they get straight to the point actioning any queries immediately with no fuss. I have dealt with all of the big banks at one time or another and several smaller banks and can honestly say I have never experienced customer service like it.

I wanted to open a term deposit with P&N Bank. The Mandurah branch told me to do it on line. Their website could not handle the identification process so I went back to the branch. They told me that I needed to make an appointment. I told them to go to h.... They missed out on $90,000.00.

I was a victim of fraud and brought it to p and n attention less then 12 hours from the $9000 being taken from my account. The latest response was they could not recover my money. I am now in financial difficulties due to their incompetence at stopping this fraudulent transaction. I would recommend any other banking service provider over p and n after the way they have treated myself. Show details

Absolute fucken worst service ive ever had my brand new card didnt work and after wasting 5 hours they told me to get a new card. now im trying to but guess what, it wont let me order a new card but of course it let me cancel my current card so now im stuck with no card but i am still with the worst company ever. The only reason i am with them is because im not at the age were i can make my own decisions. Show details

This P@N Bnk is a case of small boys wanting to play big boys games ever since they expanded away from just being a bank for Police and Nurses. They can not provide services that the CWB, NAB, Bendigo, ANZ etc can. I have been embarrassed lately by over zealous security measures which put a stop on my account but I was not informed why until I… Read more

spent ages on phone to sort out a matter that was not my fault. And this was all because I wanted to transfer $5000 from my P@N Acc to my CWB account.

Avoid - there are better options with decent service – I wanted to find a members owned bank based in WA to transfer our not insubstantial balance to a joint account . Initially I spoke to someone helpful enough - I was to set up a membership and partner likewise. I was forced to use a phone verification - most don't have cameras good at hand held shots of ID. I finally succeeded and partner tried… Read more

repeatedly via his phone but it rejected his Oz passport before accepting DL if both sides of card done...then it stopped. I phoned - IT told me with no explanation and with ill grace to 'go into a branch' which I cannot do- I asked to speak to a manager and he refused nor did he state his name. He never mentioned as I learnt belatedly that a new members form could be submitted . He in surly fashion inferred it was the phone and took no account of us using identical phones> so not a phone issue , nor did he offer to check if my partners ID was recorded at your end. Indeed he recommended my partner start again knowing this would create a conflict with ID already verified. I phoned yet again and got through to someone dealing with such issues. I had spent a 1 hour and 40 minutes of my morning so far. Half way through she offered to put me 'on hold' whilst she belatedly checked my partners status. I had provided my member no and phone no as well as my partners as he had been sent a link at the onset. She then dropped the call....and didn't bother to call back on either phones ( she had my membership no). I then left three secure messages- all ignored of course.Luckily I had not transferred any money- I recommend anyone reading this to avoid this risk. If they can't offer service to newies, God knows what happens if you have issues as an investor....and I thought commercial banks were bad....

No end of frustration – I am absolutely over having to call every couple of days because yet another thing is not working. Surely when I receive and activate a debit card I should be able to not just tap and go, but also order items online. But no, there are SIX more hoops to jump though for wallet, online payments, ATM, national, international.... arghhhh. WHY? Now for… Read more

the second time I am wasting hours of my time trying to get someone to tell me why I cannot BPAY into my super. They still don't know. At least the second person is not trying to mansplain me by asking if I had sufficient funds. Insult to injury. And then that "calming" music I have to endure while I am getting increasingly irate. And what is it with all those $0 value pending purchases cluttering up my balance sheet?? I have so had enough. A move back to Bendigo is looking increasingly attractive.

Worst customer service in history – In 2019 we got a loan, they first stuffed us around, by taking the monthly amount, fortnightly. Said oh we can not give the money back you will just be ahead. Fine. Fast forward fixed rate was running out in July 2022, so we decided to talk to someone about options. They ended up sending out a poor guy who only did new home loans, super helpful.… Read more

We then tried to contact customer service via email and was ignored. We really want to have it sorted before the end of the term, to get the house valued to drop our LMI. My partner went into the bank and was turned away stating they don't deal with that there, so to send an e-mail, which we had done. Finally when I placed a formal complaint someone got back to us and then there was another rate increase. I was not happy as they had wasted time, not me and they stated if I wanted someone to come out to value the house it would take a long time, so I settled for an online valuation, which came back low but enough to get rid of the LMI, so we went with it. Fast forward 2 years, I again put in an enquiry early to see if we could get our house valued and got a lady who got everything organised super quick, got valued at now owning 56 percent of the house so we wanted to borrow 10k to finish the Reno's, she said easy, to email her back end of June and she would sort it. So that roles around e-mail her back and get a on annual leave message, until the end of July near when the fixed rate was ending, so Forwarded my enquiry to the email provided. End up having someone get back to me that we had dealt with last time we did this. Now at first very responsive, then dwindled, but had personal stuff going on Fine. Had a Skype meeting on 22nd July and he was going to submit the paperwork that Thursday or Friday 26th and 27th July. I sent him everything he requested on the 23rd July. I thought I would hear back, but nothing. Now this Thursday will be three weeks since he was submitting. I emailed Friday to follow up after 2 weeks no reply. Honestly the customer service from this bank is horrific. I will be calling tomorrow to chase up and if nothing has been done submit another complaint.

The best experience – I would like to make a review on the experience I just had with Jenny at police & nurses branch in Morley galleria I was there with my elderly mother . Jenny helped us with everything we asked for and left us feeling extremely satisfied with her beautiful attitude to wards us Sharon Stewart on behalf of Mrs Margaret Hadley [Contents… Read more

Removed]. Wa Thankyou again Jenny it’s very daunting for elderly people these days in banking [Number Removed]

They can't get the basics right – I had an account with P&N (Western Australia) and I was unaware that they had a "division" in QLD. So I decided to open an account with BCU (P&N) solely for the fact that they had a branch in Brisbane. After transferring all of my funds into my BCU account, my online banking and card access was blocked. I called and spoke to someone over the phone… Read more

who said "you can't have a P&N and BCU account at the same time". I asked if that was the reason why my online and card access was blocked and she said that she doesn't know why. She stated that she needed to refer it to higher up and I would receive a call the following day. I never received a call back so I contacted the bank again and I was told that they couldn't provide me with any information. So my funds are "stuck" in an account that I have no way to access. I haven't been able to pay bills, do grocery shopping or even put fuel in my car. As a fulltime Student making money is hard and with the cost of living every cent goes a long way. I can't trust a bank that can't get the basic things right.

Furthermore, I had issues with their pay&save feature not working correctly. Whilst with P&N I was charged over $10 for a visa debit card as well.

They brag about member owned banking is so much better than the big 4 banks but I never had this issue with any other financial institution. I decided to hand in my "notice of resignation of membership" and open an account with one of the big banks.

Rude , loud aggressive behavior – Walked into the Morley branch just after 10 am Saturday 3/2/24 The [Content Removed] woman counted my deposit of $1700 six times and another dude had to come help her , Please do not put aggressive [Content Removed] who can’t count in front of your customers

Worst Bank for ongoing Service in my view – We just sold an investment property $500,000 and wanted to pay off the loan we had on that property $330,000, leaving us with some cash for our retirement-buy a new car, help daughter out with some money etc.
Even though we have been with the bank for over 30 years - paying back all our loans on time & making them hundreds of thousands in profit,… Read more

they want our other loan repaid too (home loan) leaving us with no money.
As soon as you are not earning or retire you are treated like dirt by this bank. Their Security team (approve loans etc) do not care about people- only keeping the ledger tidy. Perhaps this Bank is in trouble, hence calling in loans? - Beware!

Horrid service – I’m not even a customer but i wanted them to stop sending mail to my address I was called lazy and rude and unpleasant… stay away from sherry folks she’s mean

A disgrace to all the Police and Nurses – The worst bank I have ever dealt with in all four corners of this planet we call Earth. In 2021 , I unfortunately had no choice but to use PandN for my home mortgage as they were apparently the only bank that can service my circumstances back then as per the mortgage broker. It took 6 months to get my mortgage approved. It was a few months of… Read more

back and forth of them asking for updated payslips. As a result, I was slapped with a $15000 increase by my builder due to apparent costs of labour and materials increase. That was the first incident in which I easily forgave and forget

After a few months, I decided to close down my existing credit card with them as a pre requisite for a car loan im trying to push for. The darn bank took 1 month to send me a closure letter. I was like this cant be right.. Anyway, got the letter and moved on.

Soon enough interest rates started to climb back up and P&N have literally slapped me with increases almost every month and if not twice in a month. My mortgage started at 3.4ish and ended up at 5.5ish in a span of less than 6 months. I had no choice but to appeal and kindly enough they told me they can drop it to 4.1 at one stage but took them 2 months to get the rates formally changed which as a result was a bit too late for the 4 and instead they can offer me 4.9. I knew right then that somethings wrong and that I can no longer deal with these idiots so I decided to refinance.

Refinance now kicked. My new bank was ready to settle but was waiting on a final cost something document. I have two existing loans with two different banks. The other bank released the form I needed in a span of less than 24hrs. P&N being as slow as they are took 3 weeks to release the document I needed and as a result I had to pay 2 month of high interest mortgage from them.

Bottom line, we all deserve quality service for the hard earned money that we spend. Our money and these slow, incompetent banks should not exist. I have banked in a few countries and some of them are even 3rd world countries but sadly P&N is beyond comprehensive. They are a disgrace to the Police and Nurses.

I am currently happy with my bank, they provide well beyond support than my previous big 4 bank. Havent even had a rate increase in 3 months and counting at 4.7 rate. Couldnt be happier. Again , theres always something out there

Waste of time & rotten service – I got a mortgage broker to find me a better deal and he found it with bank of Adelaide, so when I went into p&n to get some statements that were requested, they asked if I would consider them. I told them I might if they would match the interest rate that the other place did. After a lot of back and forth, they agreed and also said that they were… Read more

currently doing a 2 grand cash back on loans and so I agreed as that way I could at least give something to my mortgage broke(they later informed me that I didn’t qualify as my loan wasn’t high enough). So after all the running around getting them all the paperwork they requested before my valuation period expired, I get a call from them saying I don’t qualify simply because my house is near power lines. I was absolutely livid, as if that was even a thing, I don’t see why that wasn’t asked in the beginning so I didn’t waste my time and money on a basically crap company that end up screwing you over so I would definitely not recommend p&n for a loan! They cost me $450 and I’m back at square one

Endless queuing of application, Terrible SLAs & poor customer service – AVOID THIS BANK AT ANY COST....... Made a mistake... Locking lower interest rate with this bank more than 3 months ago. I wish I had read bank reviews before and would applied & locked in interest rates with the other bank (who has approved our application within a week now)... As bank do not have enough assessors and their process of sending… Read more

applications back to queue every time they ask for more documents, they are not going to honour the interest rate we locked in at the time (October 2020) of application. It's nearly 1% more now. There is too much to and forth with the bank, information get outdated as they didn't check it on time & request same document again with latest information which then goes back to queue again. Low interest rates are a trap... AVOID THIS BANK

Horrible – My Mother- inlaw has an account at P&N (Maddington) Her son has Power of Attorney. They know who she is, there happy to except money to go into account but refuse to giveback to her because Mother-inlaw is forgetting things. Because Mother-inLaw tried to get money out (of Her Account) they have now block her account and also stopped her son… Read more

who is Power of attorney from getting her money out.. How is she supposed to live.. Horrible bank and people.. they are not helping anyone and are just making it hard for her and her family

Investment loan refinance - Happy with process – We recently refinanced 2 investment loans from another lender to P&N Bank. The process from application being submitted by our mortgage broker to settlement was just under 6 weeks (not bad considering this was over the xmas/new year period). We did have to supply a couple of extra documents after initial submission, but this was easily sorted.… Read more

Also, for some odd reason they didn't issue both loan documents at the same time, but luckily our mortgage broker was able to chase that up within a couple of days.

We have banked with P&N for many years (as our secondary bank), but this is first time we have used them for home loans. We can't complain about their service and the rates on offer were one of the best in the market at the time for the products we wanted (and much better than our previous lender who we had been with for many years).

One issue we did have was to do with the insurance we had to have on the properties (we have always had to have insurance with other banks), but it was the way they calculated the amount of insurance we needed for one of the properties. We had to take insurance coverage significantly higher than replacement cost (if we are ever unfortunate to have to claim, we would never be able to claim the full insurance amount as it covers about 30% of the land value).

But overall, we are happy with the service provided by P&N Bank and the interest rate we obtained. We would recommend.

Beware: They made it very hard for me to leave them to refinance with another bank – Until Feb 2022, we've been with P&N since late 2019 with a home and investment home loan. During this period everything was fine and all my repayments were on time with no defaults or issues. I also could not fault the service from P&N during this time, I found their online banking portal to be user friendly and easy to use. Issues arose when I… Read more

decided to refinance my home loans with another bank. P&N made it very hard for me to leave and appeared to delay replies/documents requested at every opportunity. I understand that they want to keep their customers, but even till the very end, they stuffed me for time by not releasing the discharge form to me even up to a point where they sent an with an email saying that my signature did not match what they had on file. As you know with each stage of "requirements" it takes time to go up their chain of processes and this was painful to say the lease. They also had a rule that they would only communicate with customers (me) and not my broker.

Throughout this time, the new bank that I wanted to go with had tried to contact P&N to book a settlement date and when they finally could do so, I ended up having to pay a higher interest rate for my home and investment home loans at the new bank because those came into effect due to the delays by P&N.

I have refinanced with other banks before, including bigger banks, and this experience with P&N was made out to be the most difficult by far, even my broker is surprised. I am now paying $110 more per month for my home and investment home loans with the new bank with the higher interest rate due to the delays caused by P&N.

So please beware about what you are getting into when you decide to take a home loan with P&N. If they had made it easier for me to leave this time, I may have considered them again in the future, but me and my broker would not consider them at all now.

WORST BANK – After taking 11 weeks to process an application to refinance a Property Investment Loan with a million tooing and frowing via a Mortgage Broker and continual requests for updates on documents already submitted, the answer was NO! Apparently we couldn't service the loan by a lousy $100 a month according to their calculator! All the while interest… Read more

rates are rising so now we will have to re-fix our loan with the current bank at a much higher rate than we could have 3 months ago had we not attempted to have this loan re-financed with P&N Bank! If I could rate this bank with a 0, I would. Try another institution!

After 11 weeks of waiting, P&N threatened me that complaining will cause further delays – Applied for a home loan with P&N bank. After 4 weeks, I was told my case had been escalated and would be resolved by next week. I have been told the same thing for the next 6 weeks. I am now at 11 weeks of waiting and I rang the bank again to ask for an update. The customer service operator was friendly but offered no help. All I want is some… Read more

explanation why I am still waiting for finance approval after 11 WEEKS!!! Is there any issue with my finance? Is there something I am doing wrong? I do not know, because P&N bank refuses to offer any explanation. I have tried calling them, and visited a branch, to get some info. I was told to expect a call, but they never bothered. My mortgage broker, who is equally frustrated and has vowed to never direct a client toward P&N bank again, has called P&N bank again today for an explanation, and was told by P&N bank to tell me "not to call again, as this will only further delay the process". To be told again after 11 weeks that they will escalate my case next week (for the 6th time) I give up and am withdrawing my application with P&N bank. Maybe they are always this bad, maybe they are deliberately delaying applications while interest rates are on the rise. Trust all these negative reviews and stay away from P&N Bank.

Tried for 6 weeks to get an investment loan through these clowns – We are setup as a family trust so getting loans has always been a bit of a pain. But the 6 week nightmare these people put us through was over the top, they just kept asking for more & more paperwork! So we gave up and went with Macquire bank. Boom 4 days and loan approved! Read other reviews and make your own decision but I'll never recommend this bank. Utter joke Show details

They took over year to assess my application – We made a change if provider application to PnN. We had savings, full time work, good credit. The application went from person to person for 12 months. We gave them some leeway due to COVID-19 and then we were kind of in the process so kept going. After the last change of hands and request for same info again - pay slips, bank records etc we said… Read more

‘no’ and went to another bank who agreed a loan with us in 3 weeks. PnN were hopeless, hapless, disorganised, understaffed and seemed to have a high turn over of staff. I can’t recommend.