Refusing to give clients access to their funds
Mother was standing there in person, in the branch and they refused to give her access to her funds (she wanted $500 to get new glasses and some groceries) told her they couldnt fix the issue with her account cause they needed to ring their head office and no one was there on a Saturday morning.....why have your locations open then?
Head of disputes resolutions team is a liar & a disgrace
Offered a payment of $1,250 as settlement after I had access to my own money restricted unlawfully.
Then told I withdrew my acceptance of the offer and that they can no longer assist. I have been stuck hours away from my home for over 24 hours after finishing work yesterday to realise O couldn't use my card. I was already the victim of fraudulent transactions and now I can not even access my funds on my new card.
All I get from head of complaints is that P&N bank can no longer assist as I withdrew my acceptance & have involved AFCA so it's now in the hands of AFCA.
I never withdrew any acceptance of at all.
Closed acct given a cheque no option offered!
I closed my account today. Went in there. When the paperwork finished she came back with a cheque! I was utterly shocked and said a cheque you are kidding? I would like my money in cash please. Her reply was I should have mentioned we only give bank transfers or cheque. I wasn't even given the option. I cannot express the disappointment of this service! I now have to take time off work to go to my bank place in there for it to clear. Like its 2021. NOT 1960...
We have been made homeless by p@n bank said they gave us pre-approval and told us to go find a home so we sold ours went to get the funds they pre-approval for and then they said no you can't have the money so we ended up with nothing
I have funds in a term deposit I requested a transfer of “some” of the funds via secure email had it “confirmed” that my notification had been received and that the transfer would happen at end of business.
It didn’t happen and this is not the FIRST time this has happened it happened the last time and I was informed that it wouldn’t happen again but it keeps on ....
They blocked the sun
Sat at a nice roof top bar and that monstrosity of a building in Perth has blocked the sun. With covid 80% of the employees don't need to be there. Send them home and knock down the building....go planet save earth
I like banking with them but ...
I have banked with them for over 6 years now and the staff our definitely 5 star.. unfortunately I am slightly disappointed with the fact I had to open another account with a big bank that could supply me with a swift code I needed.
Can't believe they couldn't provide a swift code for international transfers!
Also quite recently knocked me back for a simple 500 temporary increase on my credit card for a peddle conversion on my car for my slight disability.
I will be cutting my card up now, the power of & when your stuck is powerless it seems.
But I like the staff in my local branch so I will recommend them for this reason.
i wish i can give half star if possible
Im writing this letter to draw your attention and to respect the customer for a very disappointed incident that I personally experienced with your unprofessional bank. I’m very disappointed for what happened to my home loan process with your bank’s system management. So I raise this matter to a higher authority in here.;
This is what happened :
Our finance broker put us onto P&n bank to lend a home loan funds, and I'm wishing that I had never heard of these jokers. They were playing with me as your customer, like every time asking me to f...
Excellent service. The only bank I’ll deal with. Have had 2 home loans. Best bank. Ethical and excellent service.
The only bank that I’ll deal with.
Have had 2 home loans..... always ethical and provide excellent service.
My advice is give the big 4 banks a miss.
I’m very satisfied with P&N bank.
Great bank to deal with our home loan
They have the best interest rates and fantastic customer service. Looking forward to have more great experience with western australian bank. Waiting time reasonable. All applications processed in Australia. We like to support our local bank.
Ambiguous advice: Refinance home loan.
Absolutely disgraceful. Ive been with them for 20 years. I applied for a loan to pay out a credit card and consoldate some small debts. I asked for 10K. The loan was approved, but for more than 50K!! When I saw the amount I called them to stop the loan. They did. Then told me if i wanted to consolidate debt, i also had to refinance the home loan. Thats the way they did it. Ok. I went to the branch and was told not to apply again as it would probably be refused. I asked why? "Because the lending officer is not happy, and said you're an adult wh...o should know your own mind, so I doubt the application would be approved and advise against applying as it will affect your credit raring". I complained, but the answers to why a second application would be refused was never answered in a satisfactory explanation. Since then, I've had nothing but trouble. Absolutely would not recommend this bank. Horrible. Some staff are nice but the majority are quite snobbish and rude. Avoid the jokers like the plague.
Terrible service. DO NOT USE THEM!!
Our broker put us onto P&n bank, and I'm wishing that I had never heard of these jokers. They lied to us constantly saying "just get us this one document, and then you will be approved", this went on for 6 weeks, and still no decision. They were asking for the most irrelevant documents and had 3 letters from my employer confirming employment, but still needed another one. This has been the worst experience I have ever had with a bank and I would never touch them with a ten foot barge pole. I ended up withdrawing our application out of sheer frustration and never ending requests for documents that we had already given them. Worst bank ever!!
We have been with P&N Bank for 20 years and anytime we have needed to refinance or needed any kind of service they have been amazing to deal with. Wouldn’t go anywhere else.
Great personal service
My aunts partner passed away 5 years ago. As the executor of his estate she had a huge task - his estate was complex and fragmented. Both had been P&N members for many decades so she made the decision to open the estate account with them which proved to be a very wise decision. At the time there was no monthly fee (unlike the commonwealth who informed her their estate accounts were run as a business account - with fees accordingly!) and P&N fees for bank cheques were half that of the big 4. The staff at Joondalup, Innaloo and Perth branches...could not have been more helpful, and having known my aunt over many years of her visiting the branch, showed empathy, patience and kindness, none of which she received from the other institutions she had to deal with in the course of sorting out her partners financial affairs Having read some negative reviews on this site about security questions and not being able to easily access money from P&N, I felt I had to comment as these are the very reasons my aunt sticks with them. From her perspective the fact they always ask the same questions and require proof of identity whenever she visits the branch, despite many of the staff knowing and recognising her is very reassuring to her. If she can't just walk out with her money - then neither can a fraudster, and if giving 24/48 hours notice for the staff to be able to facilitate a large withdrawal then so be it. She was comforted to find out her money wasn't kept on site. This might not suit everyone, but for her, the personal service, familiarity and extra security is exactly why she chooses to stay with P&N rather than move to a bigger bank. After seeing how well she was treated with P&N I moved all my accounts and have nothing negative to say about them. Very happy I moved.
How can i thank the team at P and N bank
We have relocated to Qld and purchased a house. We needed to transfer money in a hurry, the technology was beyond me and time was not on our side. Amazingly, they all worked to get it done in time, recognising how stressful it was, even sending me some flowers and wishing me well the next day. I can never thank you enough, certainly won't be changing banks despite no branches over here yet!
Questions & Answers
Do you do Reverse Mortgage on my home?
After they rejected ,then I move to another loan company and we got approval less than 1 month,but because of the long process pn bank did to me,I had an issue with house owner that I was no choice paying the rent but I'm not living there for only hold the house that we want it,make owner happy,this is why I'm not recommended the pn bank for home loan,even I heard from my broker agent said that they also admitted their system is TERRIBLE.thanks
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