Pool Express

Pool Express

 Verifiedpoolexpress.com.au
Pool Express
3.6

109 reviews

PositivevsNegative
63% · 6937 · 34%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.4
Cleaning & Maintenance
4.5
Product Quality
4.3
Customer Service
4.2

Reviews

109 reviews
Joe
JoePerth, WA2 posts
  Verified

Quality service

Delivered quickly and the pool blanket is of a high quality. Show details
Allie
AllieWide Bay-Burnett, QLD2 posts
  Verified

600 micron pool cover blue

Product of a high quality. Easy to follow instructions and delivered quickly. Excellent! Show details
John Garratt
John Garratt
  Verified

Nice and easy

Very fast delivery and easy to order my new pool cover Show details
Cleaning & Maintenance
Glen
GlenPerth, WA9 posts
  Verified

Good , the bad and the poor service

This experience went form good to horrendous in a week ... I was unable to purchase a pool cover as each time i tried an error presented and removed parts of the order. I escalated to PE and was advised there was no issue, tried again same problem ... I emailed PE again and they acknowledged the issue and will let me know the next day . I waited days to receive an update ... Today i was told go ahead and order the cover and we will add the float for you at no charge... I thought great fantastic customer service .. Ordered , let them know the order number ... Only to have my order refunded as they are out of stock ..... I seriously can not make this up !!!! Cheaper doesn't always mean better ... Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Pool Express
Pool Express   DM   
More

We're sorry to dissapoint. This was a stock-out at the warehouse unknown to us. We provided a immediate refund (within 5 minutes).

Craig Hall
Craig Hall2 posts
 

Pool cover

Great service and product disparity chef and recurved in Darwin in good time Thanks guys Show reply
Kim
KimHunter Region, NSW2 posts
  Verified

Absolutely buy this blanket

Excellent, fast service. Really happy with the quality of the product too. This is our first pool and blanket, so glad we shopped here. Show details
Donald Lamont
Donald Lamont
  Verified

New pool cover

A new cover was essential and I was very pleased with the speed of delivery and quality of product. Will recommend your services. Show details
Tim M
Tim MPerth, WA3 posts
  Verified
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
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Tony W.
Tony W.
 

Get a Separate cover for your step or a wider roller

I ordered a 12m x 3.6 m cover with a 600 step of 4.8m on one edge . I did enquire about getting the step as separate cover as that is what I had done in the past . They advised against it incase it blew away in the wind saying most people simply fold the step over when rolling it up. However , I have had to cut it off as it is far too thick to allow the pool cover to wind up easily. I think it would also have saved money in Material doing it that way as well . It will be interesting to see if it lasts the warranty period of 10 years Show details
Alan Barassi
Alan Barassi
  Verified

Fantastic

Dealing in a online order i was very skeptical but dealing with Aurthur & Kristie my experience was excellent & goods were delivered in a couple of days earlier than expected
Thanks guys Show details
Rod Gilbert
Rod Gilbert
  Verified

Solar pool covet

Very accurate measurement via gps. Prompt delivery. Looks good at this stage. Use pool daily Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
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Chris C.
Chris C.Greater Melbourne (Metropolitan), VIC8 posts
  Verified

Pool Cover Purchase

Very helpful, and product delivered promptly. Queries answered very quickly. Show details
Martin B.
Martin B.2 posts
  Verified

FAIR DEAL

They actually sent the wrong color cover but received a $200 discount so I was happy with that deal Show details
Product Quality
Geoffrey Schmidt
Geoffrey Schmidt
  Verified

New pool cover

Very good product. New 8 year life span pool cover. Arrived as promised. Show details
Maryann
MaryannCanberra Central 2602, ACT4 posts
 

Great pool cover

Recently bought a pool cover from Pool Express. We have a small kidney shaped pool and I was impressed that within a very short time they had a satellite photo of the pool and gave me a quote.
Very helpful on the phone, super quick delivery and the cover very easy to set up.
Thanks again Pool Express, definitely recommend to others. Show details
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Questions & Answers

derek b.
derek b.

I purchased a pool cover 2 years ago and now the plastic bubbles are disintegrating - dissapointed as I purchased your 'not made in china so will last years longer' product with an 10 year warranty which lasted less time than the made in china crap. You are not responding to emails, your phone lines are unmanned so I'm wondering what action to take next. Perhaps you'd like to respond to me regards Derek Brown

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