PoolStoreDirect

PoolStoreDirect

PoolStoreDirect
4.7

108 reviews

PositivevsNegative
93% · 1007 · 6%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.9
Cleaning & Maintenance
4.8
Product Quality
4.9
Customer Service
4.9
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Reviews

108 reviews
lois H.
lois H.Richmond-Tweed, NSW4 posts
  Verified

It’s the best chlorinator

Good price, good choices, excellent delivery time. Ordered online the KChlor chlorinator during Xmas holidays and was amazed to receive delivery 2 days later from Pool Store Direct. Highly recommend the KChlor Digital salt chlorinator. Gives me all the data I need to maintain my pool and easy to operate for me, a 79 years old widow. I wish I’d had the KChlor option 30 years ago. A superior machine. Show details
Trevor B.
Trevor B.
  Verified

Pleasure doing business with this company

Good advice and service, competitive pricing, on-time delivery. What more can you ask for? Great. Show details
Terry
TerryFar North Queensland, QLD2 posts
 

Right product at the right price and with great service

Good advice from Stephen, Kchlor 30 arrived in Port Douglas 3 days later and 3 days after that my Horrible green pool was once again sparkling. even has extra modes I didn't realize I needed Show details
Leghorn
LeghornTaylors Lakes3 posts
 

New Salt water Chlorinator

Stephen is a wealth of knowledge and found the perfect unit to replace my current unit. Received the new chlorinator within a couple of days. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
matt
matt3 posts
 

Crystal clear pool now

easy site to navigate, I had the new salt cell within 48 hours, awesome service!! Show details
Value for Money
Wurst Guppy
Wurst Guppy
 

RP20 Generic Cell

So far so good on the generic replacement cell. Great price and Stephen returned my call on the 3rd of Jan same day I left the message. Great that they aren't on holiday! Nice guy. I went to pick up the part. Really easy to install. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Lance
Lance
  Verified

Superfast Service

Order Late on 12 Dec, Delivered am Hrs 15 Dec 23. Superfast delivery, item as described.
Highly recommended seller. New RP4000 will keep the pool sanitised with little work on my behalf.
IanM
IanMSydney, NSW3 posts
 

Excellent service

Searched for good competitive price on quality product and ended up buying from PoolStore Direct. Had some issues on installation which were resolved thanks to helpful input from Stephen....would recommend this vendor. Show details
Tony C.
Tony C.
 

Amazing service

Called and got good advice. Ordered online a month later and the cell was delivered the next day. Show details
Happy Customer
Happy Customer
 

Sensational Service

Purchased a chlorinator on Monday, arrived on Tuesday. Price was about almost half other quotes ... literally. Phone service was perfect. Five is nowhere near enough stars to rate this transaction. Thank you so much!! Show details
Maggie M.
Maggie M.Northeast, VIC2 posts
 

Excellent product, great sales

Bought KChlor25 from Stephen. My old one never worked properly from the start. Stephen was very helpful regarding product knowledge, and have me a great price. Chlorinator sent the day after call and arrived within 2 days with TNT delivery. Fitted Chlorinator yesterday, easy instructions, and it works, producing easy more chlorine than we've ever had before. Quiet running, timer works well, even gives salt measurement. Very happy with sales and product Show details
Leon Tripp
Leon Tripp
 

Great turn around time

Great service from pool store direct. Living in Alice Springs makes it difficult at times getting products but Stephen was able to supply me a new chlorinator cell within a week....it's in and operating! Very satisfied. Show details
Charles
CharlesHunter Region, NSW13 posts
  Verified

Very happy so far, top service, top price

I bought a K-Chlor Chlorinator from Pool Store Direct, having seen outstanding reviews for this product - and having been quoted $1800 for an inferior chlorinator installed by a local supplier. Pool Store DIrect charged me $1300 for this chlorinator with free delivery. It was relatively easy to install with less than $50 of plumbing supplies to adjust to my system. Steve was very helpful on the phone discussing the installation. The chlorinator is working well, and the controls are user friendly. It also measures salt which my previous chlorinator did not. Comes with 4 year warranty. Absolutely recommended (so far). Show details
Robert Bagley
Robert Bagley2 posts
 

Great Store

I found the staff at Pool Store Direct to be very helpful and friendly. They took the time to explain the products and delivered them on time. Show details
Luke F
Luke F2 posts
 

Excellent service, highly recommend

Just received new salt cell
Super fast delivery, 3 days, and it's now working better than ever Show details

Questions & Answers

Russell
Russell

Does anyone have their phone number??

mwatson
mwatson  
WiseHawk
WiseHawk

i have ordered a spa blower from this company on 17 December. It is now 24th Dec and no delivery (even though they promised 2 days). Reading the reviews above i am concerned i have been scammed. How long should i wait before taking action, and what is the best course of action to take?

gregcccc
gregcccc  

How did you pay for the item? If you paid via credit card then contact your bank and ask them to reverse the transaction. If you paid via PayPal then lodge a dispute. If you direct credited cash to their account then you may be in trouble.

mwatson
mwatson  
mwatson
mwatson

Is this the Poolstoredirect situated at Blackhill?

gregcccc
gregcccc  

Yes. Their address is [Address Removed]. Proprietors are [Name Removed] and [Name Removed].

mwatson
mwatson  

Thank You, we have had VERY BAD dealings with these people as well and I wanted to make sure I had the correct company before I put up a review.

Owen K
Owen K  

Yes it is.

Details

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