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PoolStoreDirect

PoolStoreDirect

4.1 from 34 reviews · View Statistics
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Reviews

4.1
34 reviews
  • Value for Money
    4.9 (23)
  • Cleaning & Maintenance
    4.9 (14)
  • Product Quality
    5.0 (22)
  • Return Claim MadeYes (1) · No (22)
  • Customer Service
    4.8 (22)
  • Warranty Claim MadeYes (0) · No (24)
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Robert
RobertWide Bay-Burnett, QLD

Wonderful service. Could not have asked for more.

published

I use my pool regularly over summer. As I have a robotic pool cleaner maintenance is easy. Maybe every 2 to 3 weeks I take a sample of the pool water to the shop for testing.

Value for Money
5/5
Cleaning & Maintenance
4/5
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Peter B.
Peter B.Wide Bay-Burnett, QLD

Fantastic service and product!!!

published

Ordered a chlorinator cell Tuesday pm it arriver early Thursday morning here in Hervey Bay. Exactly the right product and delivered so quickly, could not be more pleased. If every business operated like this Australia would boom. Thank You.

Value for Money
5/5
Cleaning & Maintenance
5/5
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Robert B.
Robert B.South East Queensland, QLD

Excellent All Round Service

published

Quality pool chlorinator manufactured in Australia with 4 year warranty at a great price. Good communication and very fast 2 x business day delivery to Brisbane area. Very professional service, will use again and happy to recommend.

Value for Money
5/5
Cleaning & Maintenance
5/5
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Amazing customer service

published

This company is Very easy to order with friendly helpful staff and quick postage. I mean what more can you ask for. I will Definitely be using this company again.

Incentivised Review No
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John G.
John G.Illawarra, NSW

Chlorinate cell. Phoned up, got good knowledgeable Info on the product. Next day delivery. No more green pool

published

Don’t use pool very often but like it to look good as it is a feature in the back yard. The pool is easy to maintain, my biggest problem is leaves from surrounding trees.

Value for Money
4/5
Cleaning & Maintenance
5/5
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Excellent service

published

Sent a email enquiry on sunday , was contacted shortly after, placed order for part , which arrived promptly within 48 hours , will definitely deal with this company again , as a bonus the salt cell was over $200 cheaper than our local pool shop

Stephen

Value for Money
5/5
Product Quality
5/5
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Rory M.
Rory M.South East Queensland, QLD

Credibility!

published

I ordered a new cell through steve. Although his price wasnt the cheapest i felt comfortable because i spoke to him in person and he certainly new his products and what i needed. the cell arrived 2 days later and was up and running in about 3 minutes. He was spot on.
I called him today and he was happy to give more advice.

Value for Money
4/5
Cleaning & Maintenance
5/5
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Chris
ChrisGreater Melbourne (Outer), VIC

Very helpful over the phone. Assisted with product selection. Smooth transaction and product delivered quickly.

published

Daily during the peak of summer and warm weather. The pool is very easy to maintain as long as equipment is maintained and water is tested regularly. and some times daily

Value for Money
5/5
Cleaning & Maintenance
5/5
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Spot on Service

published

This was the first time that I have purchased any pool product from this company and I live in country WA they quoted 3 days delivery and were smack on the money.
I will be definitely be using them again they provided useful information the right part and at a good price.

Value for Money
5/5
Product Quality
5/5
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Craig Andrews
Craig AndrewsPerth, WA

Perfect service

published

I rang to make sure that what I wanted was the correct item, they answered the phone straight away and gave me the right info to put my mind at rest, unit was delivered to me in WA in 4 days.

Value for Money
5/5
Cleaning & Maintenance
5/5
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Stuart
Stuart
  • 2 reviews

Great quick service

published

Enquired about a new chlorinator, got a reply straight back.
Purchased on Tuesday after speaking to Steve, posted out and received on Friday to WA.
Very helpful and friendly, would definitely use again.

Value for Money
4/5
Product Quality
5/5
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Steve
Steve
  • 2 reviews
  • 2 likes

New salt cell

published

Just received my new salt cell much better build stronger and better wiring connections than the old one they had over heating problems, now fitted and working great thank guys.

Value for Money
5/5
Product Quality
5/5
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Excellent Communication and Service

published

Contacted me by phone straight after receiving my order to ensure I had ordered the correct product, talked me through it and then had it delivered very promptly to SA. Highly recommended.

Product Quality
5/5
Customer Service
5/5
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Service and Delivery

published

My wife & grandchildren use the pool during summer period. When I contacted the company their process, purchase and delivery was excellent. I recommend this Nova Chlorinators and Spares to anyone.

Value for Money
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Communication Excellent

published

During these difficult times communication was the key to an excellent outcome. Delivery was to SA and had its difficulties but the result was excellent. Will use this store when needed.

Value for Money
5/5
Product Quality
5/5
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Questions & Answers

Russell
Russellasked

Does anyone have their phone number??

1 answer
mwatson
mwatson
WiseHawk
WiseHawkasked

i have ordered a spa blower from this company on 17 December. It is now 24th Dec and no delivery (even though they promised 2 days). Reading the reviews above i am concerned i have been scammed. How long should i wait before taking action, and what is the best course of action to take?

2 answers
gregcccc
gregcccc

How did you pay for the item? If you paid via credit card then contact your bank and ask them to reverse the transaction. If you paid via PayPal then lodge a dispute. If you direct credited cash to their account then you may be in trouble.

mwatson
mwatson
mwatson
mwatsonasked

Is this the Poolstoredirect situated at Blackhill?

5 answers
gregcccc
gregcccc

Yes. Their address is [Address Removed]. Proprietors are [Name Removed] and [Name Removed].

mwatson
mwatson

Thank You, we have had VERY BAD dealings with these people as well and I wanted to make sure I had the correct company before I put up a review.

Owen K
Owen K

Yes it is.

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