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PoolStoreDirect
Wonderful service. Could not have asked for more.
I use my pool regularly over summer. As I have a robotic pool cleaner maintenance is easy. Maybe every 2 to 3 weeks I take a sample of the pool water to the shop for testing.
Fantastic service and product!!!
Ordered a chlorinator cell Tuesday pm it arriver early Thursday morning here in Hervey Bay. Exactly the right product and delivered so quickly, could not be more pleased. If every business operated like this Australia would boom. Thank You.
Excellent All Round Service
Quality pool chlorinator manufactured in Australia with 4 year warranty at a great price. Good communication and very fast 2 x business day delivery to Brisbane area. Very professional service, will use again and happy to recommend.
Amazing customer service
This company is Very easy to order with friendly helpful staff and quick postage. I mean what more can you ask for. I will Definitely be using this company again.
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Chlorinate cell. Phoned up, got good knowledgeable Info on the product. Next day delivery. No more green pool
Don’t use pool very often but like it to look good as it is a feature in the back yard. The pool is easy to maintain, my biggest problem is leaves from surrounding trees.
- 2 reviews
Excellent service
Sent a email enquiry on sunday , was contacted shortly after, placed order for part , which arrived promptly within 48 hours , will definitely deal with this company again , as a bonus the salt cell was over $200 cheaper than our local pool shop
Stephen
Credibility!
I ordered a new cell through steve. Although his price wasnt the cheapest i felt comfortable because i spoke to him in person and he certainly new his products and what i needed. the cell arrived 2 days later and was up and running in about 3 minutes. He was spot on.
I called him today and he was happy to give more advice.
Very helpful over the phone. Assisted with product selection. Smooth transaction and product delivered quickly.
Daily during the peak of summer and warm weather. The pool is very easy to maintain as long as equipment is maintained and water is tested regularly. and some times daily
Spot on Service
This was the first time that I have purchased any pool product from this company and I live in country WA they quoted 3 days delivery and were smack on the money.
I will be definitely be using them again they provided useful information the right part and at a good price.
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Perfect service
I rang to make sure that what I wanted was the correct item, they answered the phone straight away and gave me the right info to put my mind at rest, unit was delivered to me in WA in 4 days.
- 2 reviews
Great quick service
Enquired about a new chlorinator, got a reply straight back.
Purchased on Tuesday after speaking to Steve, posted out and received on Friday to WA.
Very helpful and friendly, would definitely use again.
- 2 reviews
- 2 likes
New salt cell
Just received my new salt cell much better build stronger and better wiring connections than the old one they had over heating problems, now fitted and working great thank guys.
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Excellent Communication and Service
Contacted me by phone straight after receiving my order to ensure I had ordered the correct product, talked me through it and then had it delivered very promptly to SA. Highly recommended.
Service and Delivery
My wife & grandchildren use the pool during summer period. When I contacted the company their process, purchase and delivery was excellent. I recommend this Nova Chlorinators and Spares to anyone.
The reviewer stated that an incentive was offered for this review
Communication Excellent
During these difficult times communication was the key to an excellent outcome. Delivery was to SA and had its difficulties but the result was excellent. Will use this store when needed.
Questions & Answers
Does anyone have their phone number??
Sorry I have looked for it and can't find it. I did go onto their website and they no longer have their number listed, probably due to all the complaints. If you need to contact them because you are...
Read more having problems with them my best advise is to ONLY EMAIL THEM so everything is in writing and then go to Fair Trading. The more complaints through Fair Trading the bigger chance of shutting them down. If I find their number I will post it here.i have ordered a spa blower from this company on 17 December. It is now 24th Dec and no delivery (even though they promised 2 days). Reading the reviews above i am concerned i have been scammed. How long should i wait before taking action, and what is the best course of action to take?
How did you pay for the item? If you paid via credit card then contact your bank and ask them to reverse the transaction. If you paid via PayPal then lodge a dispute. If you direct credited cash to their account then you may be in trouble.
It may be delayed due to the time of year. If you haven't received it after New Years I would contact them about it. You can also do as the above comment suggested with way of payment if you are unsuc...
Read morecessful in contacting them. After doing all of the above if you still haven't received it you can contact dept of fair trading. Poolstoredirect should have sent you a tracking number as all parcels posted with Australia post now have a tracking number regardless as to the type of postage. maybe ask them for this.Is this the Poolstoredirect situated at Blackhill?
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