Terrible Customer Service
If I could rate 0 stars, I would.
I have been in contact with Peter via email in regards to the "VIP Membership" - as they no longer offer this & I currently have a $50.00 credit sitting on my account due to paying for the membership before they stopped it.
I asked for a refund, as I no longer have access to the membership benefits & their quality definitely isn't worth paying full price; only to be told they do not refund credits & apparently the membership was free, even though their website still states '(your credit card will not be charged) $50.00 membership fee'.
I've even tried to call the number on their website to talk to someone that way about resolving this & can't even get through to anyone that way!
This company is an absolute joke!!
Everything was perfect
The lingerie was so beautiful and came in the most cutest bag ! The clothes were also good quality and the perfect size. Delivery was fast and each item was packed separately which I liked. Very very happy and would definitely buy from here again !!
Still waiting to hear from a manager
I have been signed up as a VIP member which deducts $50 a month from my account. I did not know this was happening. When I contacted customer care and asked for a refund I was told I could not have this money back. I asked for the matter to be escalated to a manager and I haven't heard anything since. I've sent two follow up emails to which I have had no reply for their customer care team. Not exactly VIP treatment.
Terrible - unable to cancel membership, phone number is disconnected and not responsive to emails
Popcherry states that "You may cancel your POPCHERRY VIP membership anytime and you can either get in touch with us via phone or email" however they are totally unreachable!
This is causing a lot of distress I do not wish to be a member anymore and get charged $50/month. For some weird reason I'm unable to click SKIP THE MONTH for February, it's like they have disabled the link and I'm probably going to get charged $50 again.
Terrible customer service.
I placed an order and forgot to use the site advertised coupon code for the discount. Emailed then straight after I placed my order. No reply and I had to send a follow-up email to get a response. They said once an order is made, they can't change it. I said fine, can I cancel the order and re-order then? Response time was again poor, and my order had been shipped. They said because it was shipped, I can't cancel the order. The only reason it shipped was because they were so slow to respond! They aren't interested in helping their customers, only getting money from them. Very disappointed to say the least.
Frustrating experience, would not recommend
I signed up to be a VIP member and made my order of two dresses, some shirts and a few necklaces as I had to reach the $50 mark. I was told that my order had been shipped but a few days later I received an email saying that one of my tops was not available and hadn't been shipped. They would only give the refund as a store credit too which was annoying.
I eventually received the clothing and they were very poor quality, the material was horrible. I have only worn one of the dresses and I binned the necklaces straight away as they were very cheap, plastic rubbish.
I decided to cancel my membership as I wasn't happy and didn't want $50 taken from me each month. The only way to cancel was to ring up which already was annoying. I rang up probably a dozen times throughout the day and would stay on the line but it was just constantly busy. I tried another day and waited nearly an hour before someone finally picked up and told her that I wanted to cancel my membership. She said I needed a reason for her to cancel it and continuously asked me if I was sure I wanted to cancel. I'm pretty sure she was at her home as you could hear dogs barking in the background.
The entire process was very tedious and wasted so much of my time. They deliberately make it so difficult. Even though the clothes are cheap I do not recommend buying from them!
Popcherry is marketed towards 16~25 age group. I made the mistake of signing up for a VIP membership that's deducts $50 AUD from me each month, this allows you to get huge discounts, but in saying that, the quality of the clothing is terrible, and i would never pay full price for one of their clothing items. To cancel your membership at the time you had to ring head office in Australia, but they have recently changed the policy where they allow you to cancel via email. The clothing is fast fashion, and its really hard to find any nice classics and basics. I sent an email in regards to a faulty item, I had never worn this item, I washed it and the seams of my garment had unravelled at the bottom, their policy states that you can not return clothing items that are worn or washed, however I believe this is a poor excuse from a company to get away with selling poorly made clothing to their buyers and them not having to take accountability for it. I did receive an email from customer support, they never addressed the complaint, they just cancelled my membership instead and said they don't do refunds
rona Avila denny
Very good customer service love it!!!
I’m very satisfied with The popcherry customer service excellent. Specially Peter the customer service guy!! Love the dresses and tops on this online shop!! Popcherry is the best!!!5 stars for me!!!
Never experienced such amazing customer service!!
I recently purchased some items on Popcherry that arrived a couple of days ago, I went to wear one of the tops today but it sadly ripped as soon as I lifted it over my head. :( I contacted Popcherry through live chat and started chatting with Peter who was SOO incredibly kind and helpful, he express posted a replacement top and sent a free return label for me to post the faulty one back. Everything was sorted in less than 10 minutes and he was the most polite and lovely person to speak to!!! Not only are the clothes beautiful but the service is amazing. Definitely shopping here again, so happy with this service!!
I have been a popcherry VIP member since VIP first arrived. I went to shop using my store credit a couple of weeks ago, and to my surprise, my VIP account had been closed. I emailed to ask what was going on, and they said I was no longer a VIP member, my details were wiped, and if I wished to use my store credit, I would have to pay a $1 fee to add my card details, and another 50cents to add the VIP token to my account.
This issue is ongoing, and the only way I can use up my store credit is to now email them whenever I want to place an order. I can no longer place orders via their webpage, because I need a card on file, and they will charge me to add my card.
Highy recommended.. affordable! good quality, perfectly fit and quick delivery.. looking forward to buy more especially the coat.. thank you popcherry..
I was a VIP member for a couple of years and recently cancelled as I kept forgetting to skip the month (my fault) which resulted in $50 credit each time I forgot.
From being a VIP member you get discounts on their products. However I made multiple online orders to use up my credit and everytime i received a package I was not happy with the products as they were very cheaply made. The quality is unfortunately very poor and sizing is very off.. after getting sick of forgetting to skip the month and the poor quality I cancelled my membership. However this isn’t so simple as you must call them in order to do so, but when you call them they are so pushy in trying to convince you to keep your membership.. I had to just try stand my ground.
After cancelling my membership I still have the remaining credit and therefore I don’t get the discounts anymore. Without the discounted price the items are soo expensive for what they are, even with the discount however I don’t think the clothing is worth it still.
Sizing isn’t the same. Ever
I’ve been VIP at pop cherry for over a year now and I’m just over it. I gave it a good go but in reality, It’s either really poorly made with straps breaking off first time using, stitching coming apart or the clothing is nowhere near the size it should be.... or it fits strangely. They look great online but yeah... frustrating. I’m slim and usually fit in size 8-10’s and always try mediums or large and it’s either too big or so small it’s pointless. So disappointed. I’ve really stuck it out. Now I just have to figure out how to stop them taking the $50 out every month now..
Large size very petite
I used the measurements online to order. Ordered a large to be on the safe size (usually I'm a medium). The bodysuit was ridiculously short and not at all a realistic large. Measurements should be adjusted to each brand, not generic, especially if the sizes differ so dramatically.
Great customer service!
Purchased online, great customer service and quick delivery! Only complaint is the difference in sizing between different dresses! All 3 dresses were a completely different fit even though the sizes were the same!
Sizing was really off and the quality was very cheap. The white floral dress was a dirty off white n
Online, took 8 days for delivery. Not happy with quality or sizing. Bought 3 dresses all don't fit and look very cheap, quality is terrible..
Keep taking money out of my account even though my card expired!!! how does this happen??? It says cannot process but has been coming out for 6 months
They’re perfect love them
I purchased them online they came very fast I was pleased with the quick delivery and the pants love them
Posting item back
Online purchase fast delivery. No problem or hassles with delivery. I will be posting the item back as it’s to short and material isn’t great thanks
Beautiful - In love!!
Received my skirt and it is so beautiful!
I have a small waist and wider hips and fit an 8-10, very hard to find skirts that are high waisted to fit! This skirt looks amazing on even better than than on the model display! I love it and it goes with everything - perfect for all seasons! Thanks again popcherry
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