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Popcherry

Popcherry

3.7 from 1,109 reviews

See the Best Clothing Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
556
4 star
207
3 star
71
2 star
47
1 star
228

Unsatisfied Customer x 100000000

published

I honestly really liked the clothes I had received from some orders I placed. However, one time they deducted 3 x $50 amounts all at once and did not inform me of this until I checked my account!!! Really? No replies to my emails, no contact at all. Brought my moneys worth but stopped ordering anything after that.


Sam L.

Sam L.South East Queensland, QLD

Bloody Terrible!

published

Popcherry has vanished off the face of the earth and I had a $70 credit from the “VIP Club”! Thieves who would not refund my credit even after I explained that I’ve put on a few kgs and nothing on their site fits! W*nkers!!!

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers

Popcherry has closed

published

Looks like Popcherry has closed leaving goodness knows how many girls out of pocket with credit sitting in their so called VIP accounts. Never was sure what to spend the credit on as the clothes were absolutely appalling! I feel for those who lost more $$ than me.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
See all answers
SARAH

SARAHGreater Melbourne (Inner), VIC

Pop cherry are theives

published

Had to cancel my card to stop the 50 going out can't get refunded any of the money they took. Their clothes are terrible material and sizing ..absolute joke..bet they have stolen heaps of money from people!!

Product Quality
Shipping
Sizing Very small
Product Appearance Not as advertised
See all answers

Aroha

ArohaBrisbane

  • 3 reviews

Terrible Customer Service

published
Product Quality

Isabella

IsabellaSydney, NSW

  • 2 reviews

Everything was perfect

published

The lingerie was so beautiful and came in the most cutest bag ! The clothes were also good quality and the perfect size. Delivery was fast and each item was packed separately which I liked. Very very happy and would definitely buy from here again !!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Still waiting to hear from a manager

published

I have been signed up as a VIP member which deducts $50 a month from my account. I did not know this was happening. When I contacted customer care and asked for a refund I was told I could not have this money back. I asked for the matter to be escalated to a manager and I haven't heard anything since. I've sent two follow up emails to which I have had no reply for their customer care team. Not exactly VIP treatment.

Return Claim MadeNo

Lynn

LynnAdelaide

  • Verified customer

Terrible - unable to cancel membership, phone number is disconnected and not responsive to emails

published

Popcherry states that "You may cancel your POPCHERRY VIP membership anytime and you can either get in touch with us via phone or email" however they are totally unreachable!

This is causing a lot of distress I do not wish to be a member anymore and get charged $50/month. For some weird reason I'm unable to click SKIP THE MONTH for February, it's like they have disabled the link and I'm probably going to get charged $50 again.

Ann Z

Ann Z

  • 5 reviews
  • Verified customer

Terrible customer service.

published

I placed an order and forgot to use the site advertised coupon code for the discount. Emailed then straight after I placed my order. No reply and I had to send a follow-up email to get a response. They said once an order is made, they can't change it. I said fine, can I cancel the order and re-order then? Response time was again poor, and my order had been shipped. They said because it was shipped, I can't cancel the order. The only reason it shipped was because they were so slow to respond! They aren't interested in helping their customers, only getting money from them. Very disappointed to say the least.

Vicky

VickySydney

  • 3 reviews

Frustrating experience, would not recommend

published

Kittyhawk

KittyhawkAU

  • 4 reviews
  • Verified customer

Poor Quality

published

rona Avila denny

rona Avila dennyChristchurch city

  • Verified customer

Very good customer service love it!!!

published

I’m very satisfied with The popcherry customer service excellent. Specially Peter the customer service guy!! Love the dresses and tops on this online shop!! Popcherry is the best!!!5 stars for me!!!


Ashley

Ashley

  • 4 reviews
  • 1 like
  • Verified customer

Never experienced such amazing customer service!!

published

I recently purchased some items on Popcherry that arrived a couple of days ago, I went to wear one of the tops today but it sadly ripped as soon as I lifted it over my head. :( I contacted Popcherry through live chat and started chatting with Peter who was SOO incredibly kind and helpful, he express posted a replacement top and sent a free return label for me to post the faulty one back. Everything was sorted in less than 10 minutes and he was the most polite and lovely person to speak to!!! Not only are the clothes beautiful but the service is amazing. Definitely shopping here again, so happy with this service!!


grace_F

grace_F

  • 2 reviews
  • 1 like

Terrible service!

published

I have been a popcherry VIP member since VIP first arrived. I went to shop using my store credit a couple of weeks ago, and to my surprise, my VIP account had been closed. I emailed to ask what was going on, and they said I was no longer a VIP member, my details were wiped, and if I wished to use my store credit, I would have to pay a $1 fee to add my card details, and another 50cents to add the VIP token to my account.

This issue is ongoing, and the only way I can use up my store credit is to now email them whenever I want to place an order. I can no longer place orders via their webpage, because I need a card on file, and they will charge me to add my card.

1 comment
Popcherry
Spike C.Popcherry

Excellent!!!

published

Highy recommended.. affordable! good quality, perfectly fit and quick delivery.. looking forward to buy more especially the coat.. thank you popcherry..

1 comment
Popcherry
Spike C.Popcherry

Poor quality

published
1 comment
Popcherry
Spike C.Popcherry

Georgie

GeorgieTownsville

  • Verified customer

Sizing isn’t the same. Ever

published

I’ve been VIP at pop cherry for over a year now and I’m just over it. I gave it a good go but in reality, It’s either really poorly made with straps breaking off first time using, stitching coming apart or the clothing is nowhere near the size it should be.... or it fits strangely. They look great online but yeah... frustrating. I’m slim and usually fit in size 8-10’s and always try mediums or large and it’s either too big or so small it’s pointless. So disappointed. I’ve really stuck it out. Now I just have to figure out how to stop them taking the $50 out every month now..

1 comment
Popcherry
Spike C.Popcherry

Review collected in partnership with Popcherry


  • Verified customer

Large size very petite

published

I used the measurements online to order. Ordered a large to be on the safe size (usually I'm a medium). The bodysuit was ridiculously short and not at all a realistic large. Measurements should be adjusted to each brand, not generic, especially if the sizes differ so dramatically.

1 comment
Popcherry
Spike C.Popcherry

Review collected in partnership with Popcherry


  • Verified customer

Great customer service!

published

Purchased online, great customer service and quick delivery! Only complaint is the difference in sizing between different dresses! All 3 dresses were a completely different fit even though the sizes were the same!

1 comment
Popcherry
Spike C.Popcherry

Review collected in partnership with Popcherry


Sizing was really off and the quality was very cheap. The white floral dress was a dirty off white n

published

Online, took 8 days for delivery. Not happy with quality or sizing. Bought 3 dresses all don't fit and look very cheap, quality is terrible..

1 comment
Popcherry
Spike C.Popcherry

Page 1 of 56

Questions & Answers

Shelby

Shelbyasked

Hi there, just wondering if anyone ever got any results for getting money back or getting into pop cherry? I had a few hundred “VIP” $$$ sitting on my account and hope to god I didn’t lose it.

No answers

Samantha S.

Samantha S.asked

Can someone please inform me as to what has happened to the popcherry website? I am unable to access it.

3 answers
Amy
Amy

I have been trying for weeks - looks like it has closed down. Guess our credit has gone :(

SARAH
SARAH

I'm gona speak to the bank and if I get nowhere with the dispute again for the transactions I disputed last year from these guys I'll be wiritng to the CEO had enough of these companies thinking they can steal money the bank should recall it!!

Isabella
Isabella

Try the link in their Instagram bio, it’ll send you straight to their website


Sam L.

Sam L.asked

I can’t find the website, have they shut down?!

1 answer
Isabella
Isabella

Hi, I couldn’t find it either when I searched it which is really odd. However, they have a link on their Instagram that sends you straight to the website, hope that works for you :)


Get an answer from our members and Popcherry representatives

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