Potiki

Excellent service and convenience – Excellent service from this company - had to use Vetchat whilst on holidays and it was so easy, convenient and helped solve our problem quickly! Show details ·  2

Cat ingested toy part! My cat needed emergency surgery to remove foreign body. The claim process was prompt, hassle free and my boy was able to have his surgery ASAP! I highly recommend Potiki insurance-it’s been a lifesaver for my big boy Show details ·  1

The claim was easy to submit. Potiki kept us informed of the Claim status. The claim was paid in accordance with the Pet Insurance Policy quickly and efficiently Show details ·  1

I can't fault my experience nothing short of excellence ,over the past nearly 5 to 6 weeks my cat had multiple uti,bladder issues having ultrasound, blood tests,x-rays ect and sooo pleased to have this amazing pet insurance Show details ·  1

Try to get out of claims with no evidence to support their claim rejection – Rejected a claim based on a condition being 'pre-existing'. When I asked them to justify this (as the condition was not pre-existing), they could not back this up with anything to support their rejection. I therefore had to submit a review which again, was rejected once they had reviewed it. As I knew this was wrong and they were unable to… Read more

substantiate their claims of it being a pre-existing condition, I requested a SECOND review, which eventually lead to them agreeing that the condition was indeed, NOT pre-existing, and the claim was then accepted. No apology whatsoever. This is really concerning because most people would have just accepted the first rejection. God knows how many people they are trying this trick on. Shame on you - it's behaviour like this which puts people off getting their pets insured.

As another user said - not much value these days – The service changed from what they started out with when we began our policy https://gcmag.com.au/potiki-launches-taking-the-bite-out-of-pet-bills/ “At Potiki, we believe it makes sense to reward pet owners with extras that help them with everyday pet needs,” he said. “We have done exactly that by offering non-insurance products alongside the pet… Read more

insurance policy that a pet might need, such as flea and tick treatments or worming tablets."

The flea and tick treatments are no longer offered, instead discounts to their preferred suppliers - I suppose it's just another form of revenue generation which they are marketing to pet owners as 'perks', and they get kickbacks/commissions. Discounts on overpriced services, dining, pet products, gift cards, takeaways and travel+leisure does not represent any value to the consumer, in most cases these things with the discounts are still more expensive that what one would normally pay.

The shrinkflation effect is not just limited to supermarkets, premiums increasing every year, with value of offerings coming right down.

Not as much value these days – Sometimes I have to contest and cite the PDS when they deny coverage, after which they'll actually cover it, which is a bit frustrating. Otherwise claims are easy to make. Premiums increased 25% after the first year; I'm bracing myself for the next increase, who knows how much. Until recently Potiki was good value, because they had a perks… Read more

program that covered flea, tick, and worm treatment every six months for free. They recently stopped doing this and instead offer irrelevant discounts through one of those corporate coupon book type programs we've all seen before. They are one of the companies included in the GapOnly program, though. Potiki used to be the best value, but may not be anymore.

Most negative reviews come from people who don't read or don't understand their insurance policy and what it covers. Almost all pet insurance companies (Potiki included) are underwritten by the same company and have nearly identical PDS. Just do your research before committing.

Highly recommend Potiki pet insurance. We have been with them for a few years now. Different level options offered and gap only option available at participating vets. We have had no issues with claiming and the process has been quick and easy. Show details ·  1

NO NOOO sorry...I'm VERY HAPPY!!! Not sure how to remove the not happy title... sorry! Everything went really really well. Thank you. 5 STARS ALL THE WAY!!!!!! I recently had to make a claim on surgery for my little Pom. The whole process was stress free and easy with speedy payment. Great communication, I definitely recommend this pet insurance. Thank you Show details

This is my 3rd year with potiki pets underwritten by pet insurance.com.au. I’m grateful that my dog is still young and hasn’t had many issues. The few occasions we’ve taken him to the vet include issues relating to ear infection and upset stomach. On each of these occasions, the benefits agreed were paid and reimbursements were made extremely prompt. I’m more than happy with the service so far. No complaints at all. Show details ·  1

We have had several insurance claims for our Labrador and Potiki has paid out on everyone. Its all been done electronically and there has never been any request for documentation beyond what the vet has submitted electronically on the spot. We have not had a claim rejected. A good vet will tell you upfront whether their treatment can be claimed. I… Read more ·  1

really hope that my positive experience continues because our little Lab has not been given a fair start in life... I can see why some owners would not see value in pet insurance, but my experience to date has been very positive. If you are unsure about pet insurance, I recommend getting it and setting a high excess, that will minimise your upfront payment and if your pet does need expensive treatments then any excess is pale in comparison to what the treatment would be without insurance. If you do need to claim - pet insurance is a godsend.

Since joining Potiki we have only experienced positive service. Reimbursement for relevant treament for our pooch always done very quickly. Explanations of reimbursement also very clear. Any clarifications attended to by staff very timely. Can't fault the organisation. Show details ·  1

Cat’s hospital stay – Excellent,fast hassle free experience,highly recommend. All my claims are assessed fairly and gap only takes the stress out of unexpected bills Show details ·  1

Good Pet Insurance – Reliable and covers what the policy says it does.The No Gap payment is great and we are grateful for the assistance so far with our claims. Good company. Show details ·  1

Claim – They asked for whole pet visit history after I claim for my dog’s knee surgery. And they return very fast and approve this claim very fast. No fuzz as long as provide whole vet visit detail. Good service. Show details ·  1

There when you need them – They were happy to review if my claim would be payable before the procedure was booked and estimated the amount of refund. Actual claiming process was so easy and claim was paid within 4 days from approval . I could not be happier Show details ·  1

Excellent Service – I have made several claims since I joined and each time, I received my refund immediately. I always receive documentation outlining what has been paid and not paid and why. The best pet insurance. Show details ·  1

So easy to claim – We have used Potiki since receiving our frenchie as a puppy. So easy to claim through the vets and got a good refund within a week. Direct debit makes it easy to set and forget. Show details ·  1

Fantastic experience with Potiki – So glad we chose Potiki to insure our dogue de bordeaux. Their prices are very competitive and their claims process super quick and easy. Show details

You can not fault using potiki, best insurance – The best pet insurance ever, Best value for money compared to others (we did a bit of research and comparison) Customer service is very good and always available Making a claim is super easy using the claim portal. Takes only few days to have the claim assessed and get the money . You can t fault with potiki We are super happy Show details ·  1

Seamless claims process – I had to make 2 claims last month, and they were all done well. With the 1st claim, I had to pay upfront because the new vet staff member didn't know how to do the 'gap only' processing. I got the refund quickly. The second I only paid the gap, and that was even better. I am very happy with Potiki's service so far. Show details ·  1

Potiki care pack – Potiki used to offer Nexgard Spectra deworming tablet in the care pack and we have been getting the same for our dog in the past few years. Nexgard has now been removed from the list and the deworming coverage for the rest of the brands in the list are not as comprehensive which is to no use to us. Disappointed. Show details