Absolutely the WORST!
I've never come across a company SO BAD. Over the period of a year I never received a bill on time and then would be slugged with extra fees for not paying on time which I would have to argue and call every single bill period until I eventually cancelled the account. SO stressful, so unnecessary and this company should not be allowed to operate!! Its unethical and should be reported to the electrical ombudsman.
No customer service or integrity!
If you have solar do not go with this company. We used just over a third of what we generated, pumped the rest into the grid to Power Direct and they still sent us a $120 bill. I queried it, with 2 calls and 3 emails with no answer. I held off paying until I got some answers and finally got an email response just spouting the company line, but no answer to my questions. In the end gave up, paid the bill and left to another company. Then received a new bill with late fees for querying the previous bill. No customer service or integrity. Do yourself a favour and stay away from this company.
No service - then try to collect for incorrect bills
Don't use them !!! - They are inefficient, charge estimated amounts all the time and then do not follow up when you query them. I changed providers and then they claimed i had a bill from the same period as the new provider was billing me for.
Rude service, pushy and irresponsible
I received a call from Powerdirect and told me that I was late for my payment. However, I didn't receive any bills via email or mail. I was charged for the late penalty. This is unfair. I emailed the customer service and the problem is not solved. No refund. Nothing. They are not responsible for their action. I feel very unsatisfied. This is the reason why I want to leave Powerdirect. I then now decide to change my service to another company and Powerdirect called up and tried to keep me stay. Offered me a discount. I told the issue and advise...d that I still wanted to change. They got upset/angry "why why?" "I hope you me the right decision" with attitude. I mean..you just do your job at the call centre why would you have to involve your emotions into it and make people feel horrible??? I just don't get it. Customers might change their minds later and come back who knows. Now customers want to change. Let them change... I guess I make a reasonable decision because I no longer have to deal with this bad customer service.
Regional NSW; 10.5kWh solar installed Feb 2019.
Installer notified PowerDirect of the need for a smart meter installation in March 2019; PowerDirect acknowledged the installer's e-mail. Meanwhile, the power meter was going backwards at a decent clip - so clearly more power was being produced, than consumed overall.
That doesn't necessarily mean an overall credit for general use (because of the differential between GU tariff and feed-in tariff), but it certainly means that total GU from the grid was almost exclusively in the 'after-solar' period.
Anyhow. PowerDirect acknowledged the installer's email immediately (in March 2019).
They didn't install the smart-meter until December 2019 - near enough to 10 months later.
Bills arrived past due date, that my fault. Bills arrived late, therefore I pay them late, by no fault of my own. Had my power disconnected without warning. Had been told it would be put back on within 2 hrs. 7 hrs past and still nothing. I lost all my food, and had nothing to feed my 3 children. I asked to be put through to complaints. I could not make a complaint however, as the operator protested with me. As it is my fault I don't receive my bills.
Actually pathetic.. no respect towards your customers. No communication..
One electricity company to stay away from - Power Direct
If I could give this review 0 stars I would. Being with Power Direct for almost 2 years now, I feel like their company motto is to rip off and overcharge customers. Not only that they don't care about their customers enough if put down their accurate details but you will never get a call or even a message back after persistently trying to get a hold of them. And just to put the cherry on top of an already raised issue, they will decide to disconnect your electricity without any warning what so ever. No email, no phone call not even a letter. We...are in the middle of a bloody Australian summer. IN BRISBANE! Where it's 30 degrees every single day! Power Direct is just a company that doesn't care about its customers in the slightest. They just care about money money money. So don't be surprised if you wake up one morning and the electricity is switched off because it seems like a regular for Power Direct. They don't care if you have a baby or if you are elderly, they just leave you in the middle of the Australian summer to fend for yourself. Definitly would not recommend.
The worst customer service.
I called the 1300 number today to discuss a plan for my business. The woman I spoke to was so rude. She had a thick filipino accent and was not willing to answer any of my questions properly. She was telling me to sign up with red energy cos she cant give me any information on power directs business offers unless I sign up first. What odacity.
Good Prices Always helpful
I have been with Power Direct for about 5 years, I have found them to be super competitive and never had a problem with power or solar.
Only ever rang to compare prices and they matched an ontime bonus.
I would Recommend them.
Power disconnected and 4 phone calls later it is still not on
We had power disconnected erroneously yesterday, 2 weeks before we are due to move out. To get it connected again involved at least 4 phone calls to Power direct, including one where they could not find my account, currently the power still not connected. If the power gets reconnected obviously someone has done something right, however I have had to be much to involved to get to this stage.
Hot water debacle
We had a new Active Stream metre installed on 9 July (not our request), and since then have been running out of hot water in the afternoon and evening. That was over 5 weeks ago and we still can't shower or do the washing up without boiling the kettle in the evening. I've put in no less than 6 calls, and spent over 2 1/2 hours on the phone in total, with only 1 call back in that time to tell me that my request for work to be done was rejected (due to an administrative problem at their end). I waited a month for someone to come and look at th...e metre to check it was working properly, as we never had this issue before the new metre was installed. After that someone did finally work out the issue is simply that we had for some reason been changed from controlled load 2 to controlled load 1 when the new metre was put in. Why someone didn't check that first is a mystery. We've now waited almost a week for them to just be able to submit the request for the control load to be changed back to what it was, but they can't to it because the the administrative issue still at their end still hasn't been resolved. When I push for someone to make a call to get problems at their end fixed they can't do it as all their communication is done via email. What a joke! You've lost me Power Direct.
Very rude customer service even before submit with them!
I was searching an energy company to change my current supplier. Found good rates on compare energy vic.gov site. I never met such rude customer service. If they are that rude for the people who are willing to sign up with them, i can't imagine how they treat to existing customers when an issue raised. The phone line was terrible and when i was asking to repeat i was nearly being yelled inpatiently. I tried to call second time another operator was even rudder. She was cutting my words before i finished my questions. And i was even asked "are you submitting with us,or just hunting around" when i asked if i could get prices for supply charge and peak, off peak prices.
Thanks Very Much [name removed]
Unhappily my experience with Powerdirect got off to a rocky start and never recovered. Our account is an Owners Corporation. Last time I checked there was more than one in Victoria. However Powerdirect had no idea what an OC was and so I had to open it in my own name. Not the end of the world. BUT when I got my first bill I found that they had included an ex partner of mine on the account name. An ex from a LONG time (over 7 years) ago. Countless efforts to remove her failed. In a nutshell I never EVER spoke to anyone within that company that could grasp the essence of a simple request. As a result we finally changed providers and the difference has been like chalk and cheese. Would I recommend them? NOT THE SLIGHTEST CHANCE.
Very Nervous New Power Direct Customer
When changing to Power Direct, we knew we had to pay electronically using Direct Debit, however, no direct debit form was included with the ‘welcome package’ email.
When I rang, the service rep. should have sent a form in the first instance. Disappointing lack of response to calls and emails (“we’re very busy”). Why does it have to take multiple phone calls, multiple emails to set up a Direct Debit?
After reading other reviews, I am now worried about the service in general, namely (1) will I be charged extra for meter readings?; (2) will I get my solar feed-in tariff credits?
A bit uncertain so far....let's hope this is the first hiccup only!
I recently changed from Powershop to Power direct upon a comparison and offer of better rates especially the discount rates. When my account had changed over, I called them asking them to send me a monthly account instead of a quarterly one = as it is more manageable this way! I was advised as they read quarterly the meter, they can set me up on a monthly account but that it would be estimated - which meant that when they would read my meter, I will get an adjusted account. I then provided them with my credit card details for direct debit as...this is the way I pay all my accounts to ensure never late. My account was due on 1/4 and today 4/4 I get a sms on my mobile informing me that my payment is late and to contact them!!! To my utter surprise as I am never late with any of my bills due to direct debit. I called them and it turns out they have a different account number on their records. And tried to debit unsuccessfully!!! As I only have 1 credit card this is the only details I would have provided. Thankfully I still was offered my discount based on this and have set it up again - only this time I have noted who I have spoken to... Let's see how we go.. And yes, they do not have a facility for you online to check/pay your acccounts - no log in??? A bit behind the times??
Worse company i have ever dealt with
I joined up to powerdirect through the recomendation of I select . I was told I would save heaps on my bill.
after the change over had been completed i received a letter saying they couldnt offer me the prices i had been quoted.I told the i would go back to origin energy.
I get a phone call from them telling me if i stay with them they will give me a 44% discount which made them cheaper ,so I said ok I will stay with them.
I then receive a bill from them telling me that it was a final bill ,I ring and ask what was going on to be told they cou...
Questions & Answers
I would like to know if there is a card that I can use to pay my power bill as I go and not just after the quarter.
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