The worst experience.
I can not believe that the experience I have had with the Powerdirect. You can not update your wife name and your name under the same account. I called and emailed the few times and I have been told difference stories, some approved my request but there were nothing done, some kept apologize for what I experiences. As a customer, we don't need a Apologise, we need an Action. Please don't sign with this company. Unprofessional and Unrealistic.
Disgraceful collection policy
This company claims to support those impacted by covid. However they give you 8 weeks to pay a debt or they refer it to an agency for action even if you are unemployed due to pandemic impacts. This is lip service only to supporting customers and their correspondence to requests for asdistance contains the threat immediately before any negotiation.
Their website does not have any My Account facility.
You cannot even look up where you stand with them. Meanwhile, for any delay in paying you get hit with a massive penalty. Hard to believe that this is a subsidiary of an old established Australian company. - must be masquerading.
If I could give less than 1 star I would
Bill smoothing is a bogus. I am owed over $500 & have been told 3 different reason why my money is not being returned, this is after I was told the refund had been processed & would be available in my bank account 7 days. Now I am told I have to show proof of my payment! They have my money what other proof do they need. Use candles if you have to DO NOT USE THIS MOB THEY ARE CRIMINALS
Scamming scum of a dodgy company - Advice: stay away from them
This company is a basic scam model. Charge almost 50% extra for 1 day late on payment.
Changed my electricity plan without my consent and without clearly explaining what is happening.
Misleading evasive wording in emails to hide the fact that they are going to rip more money out of you, even if you don't consent to anything.
Horrible customer service, rude, multiple disconnects. Unwilling to be reasonable.
Just stay away from them basically, plenty of other providers in the market...
- Verified customer
Fooling people around
I booked a electric appointment, was waiting in the shop whole morning for the electricity connection, time frame is 9 to 12 noon time, I made a phone call at 11:45am as no one show up yet, customer service said he has came and couldn’t access meter, I left my phone number before and no one called me if he has arrived and couldn’t access meter, then asked me to wait till 5pm and they are not sure what time electrician will come before 5pm. Btw I couldn’t get their electrician’s phone number.
Meter reading scam
Nowhere in the contract does it say that you have to read your own meter. My two bill since signing up have both been estimates due to the meter being inaccessible. It’s in a retirement village on a wall above a path. When I challenged this I was told to read the meter and tell them what it was.
Worst company ever
Stay away from these monkeys, they are very rude. Just got my bill and of course they overcharge as always. When you do a payment plan they call you non stop, send out overdue bills and then you hear from both power direct and AGL as they expect full payment. How the F can these monkeys get away with overcharging customers?
The reviewer stated that an incentive was offered for this review
Absolutely the WORST!
I've never come across a company SO BAD. Over the period of a year I never received a bill on time and then would be slugged with extra fees for not paying on time which I would have to argue and call every single bill period until I eventually cancelled the account. SO stressful, so unnecessary and this company should not be allowed to operate!! Its unethical and should be reported to the electrical ombudsman.
No customer service or integrity!
If you have solar do not go with this company. We used just over a third of what we generated, pumped the rest into the grid to Power Direct and they still sent us a $120 bill. I queried it, with 2 calls and 3 emails with no answer. I held off paying until I got some answers and finally got an email response just spouting the company line, but no answer to my questions. In the end gave up, paid the bill and left to another company. Then received a new bill with late fees for querying the previous bill. No customer service or integrity. Do yourself a favour and stay away from this company.
No service - then try to collect for incorrect bills
Don't use them !!! - They are inefficient, charge estimated amounts all the time and then do not follow up when you query them. I changed providers and then they claimed i had a bill from the same period as the new provider was billing me for.
Rude service, pushy and irresponsible
I received a call from Powerdirect and told me that I was late for my payment. However, I didn't receive any bills via email or mail. I was charged for the late penalty. This is unfair. I emailed the customer service and the problem is not solved. No refund. Nothing. They are not responsible for their action. I feel very unsatisfied. This is the reason why I want to leave Powerdirect. I then now decide to change my service to another company and Powerdirect called up and tried to keep me stay. Offered me a discount. I told the issue and advise...d that I still wanted to change. They got upset/angry "why why?" "I hope you me the right decision" with attitude. I mean..you just do your job at the call centre why would you have to involve your emotions into it and make people feel horrible??? I just don't get it. Customers might change their minds later and come back who knows. Now customers want to change. Let them change... I guess I make a reasonable decision because I no longer have to deal with this bad customer service.
Regional NSW; 10.5kWh solar installed Feb 2019.
Installer notified PowerDirect of the need for a smart meter installation in March 2019; PowerDirect acknowledged the installer's e-mail. Meanwhile, the power meter was going backwards at a decent clip - so clearly more power was being produced, than consumed overall.
That doesn't necessarily mean an overall credit for general use (because of the differential between GU tariff and feed-in tariff), but it certainly means that total GU from the grid was almost exclusively in the 'after-solar' period.
Anyhow. PowerDirect acknowledged the installer's email immediately (in March 2019).
They didn't install the smart-meter until December 2019 - near enough to 10 months later.
Bills arrived past due date, that my fault. Bills arrived late, therefore I pay them late, by no fault of my own. Had my power disconnected without warning. Had been told it would be put back on within 2 hrs. 7 hrs past and still nothing. I lost all my food, and had nothing to feed my 3 children. I asked to be put through to complaints. I could not make a complaint however, as the operator protested with me. As it is my fault I don't receive my bills.
Actually pathetic.. no respect towards your customers. No communication..
One electricity company to stay away from - Power Direct
If I could give this review 0 stars I would. Being with Power Direct for almost 2 years now, I feel like their company motto is to rip off and overcharge customers. Not only that they don't care about their customers enough if put down their accurate details but you will never get a call or even a message back after persistently trying to get a hold of them. And just to put the cherry on top of an already raised issue, they will decide to disconnect your electricity without any warning what so ever. No email, no phone call not even a letter. We...are in the middle of a bloody Australian summer. IN BRISBANE! Where it's 30 degrees every single day! Power Direct is just a company that doesn't care about its customers in the slightest. They just care about money money money. So don't be surprised if you wake up one morning and the electricity is switched off because it seems like a regular for Power Direct. They don't care if you have a baby or if you are elderly, they just leave you in the middle of the Australian summer to fend for yourself. Definitly would not recommend.
The worst customer service.
I called the 1300 number today to discuss a plan for my business. The woman I spoke to was so rude. She had a thick filipino accent and was not willing to answer any of my questions properly. She was telling me to sign up with red energy cos she cant give me any information on power directs business offers unless I sign up first. What odacity.
Questions & Answers
I would like to know if there is a card that I can use to pay my power bill as I go and not just after the quarter.
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