Powerdirect

Powerdirect

Powerdirect
1.3

227 reviews

PositivevsNegative
5% · 12210 · 93%

Transparency
1.4
Customer Service
1.7
Rates and Fees
2.0
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Reviews

227 reviews
Lee
LeeSouth East Queensland, QLD3 posts
 

Criminals

Been with Origin for years. Logged into my account and it showed CLOSED.
Contacted Origin and they said my electricity was switched to Power Direct. I DID NOT authorise this. Contacted Power Direct and their response was to cancel the account and reconnect with Origin and hopefully there would be no down time without energy. What the?! Not okay. This should not be my problem to fix. What right did they have to transfer the house and my account!! Show details
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Zach
ZachSouth East Queensland, QLD5 posts
 

Stay Away from this companyt

I would recommend staying away from this power company. I was grossly overcharged with estimated usage and PD would not correct the bill. They were incredibly difficult to deal with and slow to respond. Show details
Transparency
Customer Service
Rates and Fees
Wayne
Wayne
 

No power and bill

Asked for phone call prior to tech turning up got none no power turned on and a bill for 112.00 absolutely rubbish we live on an island save you time and money go elsewhere Show details
Amit Chaturvedi
Amit ChaturvediSydney, NSW4 posts
 
Transparency
Customer Service
Rates and Fees
Power user
Power user3 posts
 

Powerdirect or indirect

Customer service regarding overdue account woeful ,would never use them again even if it was free. Waited 2 days after the discounted period to update consumers, other vendors are good enough to inform customers 2 days prior to avoid additional charges seems like another revenue raising exercise Show details
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Chris S.
Chris S.Hunter Region, NSW
  Verified

Always been good for me

I have an account with Powerdirect. They have always been helpful and prompt in their service, they answered my questions correctly and quickly. The one issue I did have was solved by asking politely and quietly to fix the issue, and it was. Has never been an issue with my bill and have been with them for over 2 years. In the process of moving and have booked in disconnection without hassle and connection at the new address. I don't know what the others on this page are talking about.
Only quibble is they need to compare new plan prices to my bill not the national standard. Show details
Transparency
Customer Service
Rates and Fees
Alexander
Alexander
 

Disappointing

Hi I have been a customer for 18 months and have decided to disconnect because of an extraordinarily exorbitant bill. Despite calling and waiting no response to the problem. My response to Powerdirect disinterest is to disconnect Show details
Brendon B.
Brendon B.South East Queensland, QLD
 
Rhonda
RhondaVictoria10 posts
 

covid disgrace

Never had a problem with this company until covid with constant ph. calls asking for the bill to be paid two weeks before the bill was due. Today i am moving and not taking this company with me. Show details
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Customer Service
Rates and Fees
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Tracy
TracyHunter Region, NSW
 
Mark
Mark2 posts
 

Poor service

Power Direct used the wrong meter number (NMI) resulting in my premises being disconnected by the energy supplier (Energy Australia). $300 of lost food in fridge and a re connection fee - not my fault.

Waited on phone for 2 hours to find the person on the other end had no idea what I was talking about tried to re sign me up. Don't use them they don't care and now I have lodged ombudsmen complaint they called and tried again to re sign me up. Show details

Steve B.
Steve B.South East Queensland, QLD
 

The most pathetic customer service in Australian history

Would have to be the most useless time consuming customer service idiots in Australian Electricity history.
Two months of lame excuses, forget what they offer on phone, what your power bill actually states is irrelevant.

Never ever ever again.

Zero is not low enough Show details

Murray Case
Murray CaseGreater Melbourne (Metropolitan), VIC8 posts
 
Tani D.
Tani D.South East Queensland, QLD
 

Never recieve bills

Never recieved our bills in the mail would always recieve a message saying overdue, changed to email bills and still never recieved bills. Unreliable company don't trust this company ever Show details
David T
David TWestern District, VIC6 posts
 

Poor customer service

I rang on behalf of my stepdaughter to sort out a discrepancy between the billing address and the supply address. It is possible that she is paying the bill for the property at High St when her address is High St West. Since she moved house and supplier her bill has tripled -
The representative was not helpful. He appeared to lose his temper with me. His tone was not appropriate. He could not talk to me until he had authorisation from her. She has challenges which make this type of transaction difficult for her. He was not sympathetic. Nor supportive. I have had much better treatment from other companies.  Show details

Questions & Answers

Jock P
Jock P

I cannot access any information on new tariffs as per your advertisement in SMH today. The site is blocked and cannot work out how to unblock using robots txt.
All I want is your new tariffs please for Account no 7055 695 824
Arthur Plimmer

happy
happy

I require a copy of my last bill. How do I obtain same

confused
confused  
Tina Obrien
Tina Obrien

How can i look at my Bill on line.

Tina Obrien
Tina Obrien  

How can I look at my Bill on line

See all Powerdirect questions

Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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