Good Prices Always helpful
I have been with Power Direct for about 5 years, I have found them to be super competitive and never had a problem with power or solar.
Only ever rang to compare prices and they matched an ontime bonus.
I would Recommend them.
Power disconnected and 4 phone calls later it is still not on
We had power disconnected erroneously yesterday, 2 weeks before we are due to move out. To get it connected again involved at least 4 phone calls to Power direct, including one where they could not find my account, currently the power still not connected. If the power gets reconnected obviously someone has done something right, however I have had to be much to involved to get to this stage.
Hot water debacle
We had a new Active Stream metre installed on 9 July (not our request), and since then have been running out of hot water in the afternoon and evening. That was over 5 weeks ago and we still can't shower or do the washing up without boiling the kettle in the evening. I've put in no less than 6 calls, and spent over 2 1/2 hours on the phone in total, with only 1 call back in that time to tell me that my request for work to be done was rejected (due to an administrative problem at their end). I waited a month for someone to come and look at th...e metre to check it was working properly, as we never had this issue before the new metre was installed. After that someone did finally work out the issue is simply that we had for some reason been changed from controlled load 2 to controlled load 1 when the new metre was put in. Why someone didn't check that first is a mystery. We've now waited almost a week for them to just be able to submit the request for the control load to be changed back to what it was, but they can't to it because the the administrative issue still at their end still hasn't been resolved. When I push for someone to make a call to get problems at their end fixed they can't do it as all their communication is done via email. What a joke! You've lost me Power Direct.
Very rude customer service even before submit with them!
I was searching an energy company to change my current supplier. Found good rates on compare energy vic.gov site. I never met such rude customer service. If they are that rude for the people who are willing to sign up with them, i can't imagine how they treat to existing customers when an issue raised. The phone line was terrible and when i was asking to repeat i was nearly being yelled inpatiently. I tried to call second time another operator was even rudder. She was cutting my words before i finished my questions. And i was even asked "are you submitting with us,or just hunting around" when i asked if i could get prices for supply charge and peak, off peak prices.
Thanks Very Much [name removed]
Unhappily my experience with Powerdirect got off to a rocky start and never recovered. Our account is an Owners Corporation. Last time I checked there was more than one in Victoria. However Powerdirect had no idea what an OC was and so I had to open it in my own name. Not the end of the world. BUT when I got my first bill I found that they had included an ex partner of mine on the account name. An ex from a LONG time (over 7 years) ago. Countless efforts to remove her failed. In a nutshell I never EVER spoke to anyone within that company that could grasp the essence of a simple request. As a result we finally changed providers and the difference has been like chalk and cheese. Would I recommend them? NOT THE SLIGHTEST CHANCE.
Very Nervous New Power Direct Customer
When changing to Power Direct, we knew we had to pay electronically using Direct Debit, however, no direct debit form was included with the ‘welcome package’ email.
When I rang, the service rep. should have sent a form in the first instance. Disappointing lack of response to calls and emails (“we’re very busy”). Why does it have to take multiple phone calls, multiple emails to set up a Direct Debit?
After reading other reviews, I am now worried about the service in general, namely (1) will I be charged extra for meter readings?; (2) will I get my solar feed-in tariff credits?
A bit uncertain so far....let's hope this is the first hiccup only!
I recently changed from Powershop to Power direct upon a comparison and offer of better rates especially the discount rates. When my account had changed over, I called them asking them to send me a monthly account instead of a quarterly one = as it is more manageable this way! I was advised as they read quarterly the meter, they can set me up on a monthly account but that it would be estimated - which meant that when they would read my meter, I will get an adjusted account. I then provided them with my credit card details for direct debit as...this is the way I pay all my accounts to ensure never late. My account was due on 1/4 and today 4/4 I get a sms on my mobile informing me that my payment is late and to contact them!!! To my utter surprise as I am never late with any of my bills due to direct debit. I called them and it turns out they have a different account number on their records. And tried to debit unsuccessfully!!! As I only have 1 credit card this is the only details I would have provided. Thankfully I still was offered my discount based on this and have set it up again - only this time I have noted who I have spoken to... Let's see how we go.. And yes, they do not have a facility for you online to check/pay your acccounts - no log in??? A bit behind the times??
Worse company i have ever dealt with
I joined up to powerdirect through the recomendation of I select . I was told I would save heaps on my bill.
after the change over had been completed i received a letter saying they couldnt offer me the prices i had been quoted.I told the i would go back to origin energy.
I get a phone call from them telling me if i stay with them they will give me a 44% discount which made them cheaper ,so I said ok I will stay with them.
I then receive a bill from them telling me that it was a final bill ,I ring and ask what was going on to be told they cou...
APPALLING CUSTOMER SERVICE
We signed up with PowerDirect as our home power provider on the recommendation of a business organisation of which I am am a member. Their base rates and pay-on-time discount would give us a saving on our current provider, probably of up to 10% but not much more.
The level of customer service has been awful: they initially sent us details of the wrong plan. Then the first bill was based on estimated usage and was more than our total usage for the preceding year. They blamed Ausgrid in the first instance, then eventually acknowledged it was ...their fault but could not explain why it had happened. The bill was fixed (now based on actual readings and was about 20% of the original). Both complaints managers I spoke to acknowledged it was poor customer service and they could appreciate why I was so angry. However, they made no bones about the fact that PowerDirect would not be doing anything to improve its systems- that was just how the industry worked! To add insult to injury, when the bill was due, no direct debit was made on the due date. When I queried this, it appears that the direct debit had not been set up (no explanation as to why), but they did it then an debited the correct "on-time-payment" discounted amount. Do not touch this mob- they are inefficient; don't care about customers; don't explain why things have gone wrong; and they are not that much cheaper.
The worst company I have ever dealt with! Put a default against my name due to a mis communication with AGL and after hours on the phone with several people it was clear no one had any idea what they were talking about. 3 weeks later the default has been removed after many heated conversations but I am
still receiving emails to say the issue is still under investigation?? Sort it out!!!
Very Happy with my electricity bill so far!
It’s been 10 months since I have sighted up with Powerdirect. My energy bill is actually lowering than the previous years. So far so good! At the beginning I had some doubt. But I’m glad that I have signed up with Powerdirect. I hope they will continue to provide great service.
The worst provider ever!
PowerDirect is one of the worst electricity providers I've ever used, 2nd being AGL which I wasn't aware of owning Powerdirect until after I was poached from the company I wanted to be with. I was guaranteed bills under a certain amount when I was transferred over and after being with them for two years, I never once received a bill under the amount they specified. Powerdirect have the worst customer service and are equally useless when solving problems. Constant issues with the electricity connections and receiving bills on time. I moved house and they couldn't even disconnect the elec. when I asked, they did it 4 WEEKS LATER!! 100% will never go back or recommend to another person.
Please do not sign up with this company!!
I had my electricity connected with Power Direct which is through AGL.
I was connected with them for 2 months & during that time my power dropped out once.
I received a huge $300 bill for the first month and another $250 bill for the second month!
Since switching to another company, my monthly bills have both been under $100.
I cannot even begin to explain how furious I am with Power Direct. They should be shut down for taken advantage of their customers and having incredibly rude staff that have no customer service skills at all.
do not bother with them
I was offered a 52% discount pay on time. When I got the paper work with details on they were charging me more than my current provider. Tried to ring got a robot answer the phone could not direct me to speak with anyone. So I tried emailing them, no reply. This company is not what the pretty picture they paint is, just be careful I am pleased I found out before I am locked in. PEOPLE DO YOUR SEARCH before you sign up. My 52% would of turned out to be 52% more.
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Questions & Answers
I would like to know if there is a card that I can use to pay my power bill as I go and not just after the quarter.
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