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Powerdirect

Powerdirect

1.2 from 200 reviews

Reviews

1.2

200 reviews
5
(7)
4
(1)
3
(5)
2
(6)
1
(181)
  • Transparency
    1.4 (11)
  • Customer Service
    1.9 (20)
  • Rates and Fees
    2.3 (17)
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Danielle Venn

Danielle VennGreater Melbourne (Metropolitan), VIC

Absolutely the WORST!

published

I've never come across a company SO BAD. Over the period of a year I never received a bill on time and then would be slugged with extra fees for not paying on time which I would have to argue and call every single bill period until I eventually cancelled the account. SO stressful, so unnecessary and this company should not be allowed to operate!! Its unethical and should be reported to the electrical ombudsman.

Transparency
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ServicesElectricity
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JTH

JTHSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

No customer service or integrity!

published

If you have solar do not go with this company. We used just over a third of what we generated, pumped the rest into the grid to Power Direct and they still sent us a $120 bill. I queried it, with 2 calls and 3 emails with no answer. I held off paying until I got some answers and finally got an email response just spouting the company line, but no answer to my questions. In the end gave up, paid the bill and left to another company. Then received a new bill with late fees for querying the previous bill. No customer service or integrity. Do yourself a favour and stay away from this company.

Transparency
Customer Service
Rates and Fees
ServicesSolar Buy-Back
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RCW

RCWSouth East Queensland, QLD

No service - then try to collect for incorrect bills

published

Don't use them !!! - They are inefficient, charge estimated amounts all the time and then do not follow up when you query them. I changed providers and then they claimed i had a bill from the same period as the new provider was billing me for.

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ServicesElectricity
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PPP

PPPSouth East Queensland, QLD

Rude service, pushy and irresponsible

published
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Galactica Actual

Galactica ActualMelbourne

  • 2 reviews
  • 3 likes

Zero-stars-if-I-could: 'Bill-finagling'

published
Transparency
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ServicesElectricity and Solar Buy-Back
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Cody C.

Cody C.Hunter Region, NSW

Horrible...

published

Bills arrived past due date, that my fault. Bills arrived late, therefore I pay them late, by no fault of my own. Had my power disconnected without warning. Had been told it would be put back on within 2 hrs. 7 hrs past and still nothing. I lost all my food, and had nothing to feed my 3 children. I asked to be put through to complaints. I could not make a complaint however, as the operator protested with me. As it is my fault I don't receive my bills.
Actually pathetic.. no respect towards your customers. No communication..

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Dee

DeeCentral West, NSW

  • 2 reviews
  • 1 like

If I could give less I would

published

Absolutely useless! Cannot even manage to get a bill to a customer-tried to say it was my fault, provide another email address, still can’t manage that....not managing my power anymore

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Worst power company ever

published

If i can give lower rating i would. This company just pure scam. Don't use Electricity or Gas from them. Don't bother and Stay away!!! I learned it hard way and

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Grace

GraceSouth East Queensland, QLD

One electricity company to stay away from - Power Direct

published
ServicesElectricity
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Tara

Tara

  • 2 reviews
  • 1 like

The worst customer service.

published

I called the 1300 number today to discuss a plan for my business. The woman I spoke to was so rude. She had a thick filipino accent and was not willing to answer any of my questions properly. She was telling me to sign up with red energy cos she cant give me any information on power directs business offers unless I sign up first. What odacity.

Customer Service
ServicesElectricity
Gavin R.

Gavin R.Metropolitan Adelaide, SA

Good Prices Always helpful

published

I have been with Power Direct for about 5 years, I have found them to be super competitive and never had a problem with power or solar.
Only ever rang to compare prices and they matched an ontime bonus.
I would Recommend them.

Transparency
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Joe

JoeMetropolitan Adelaide, SA

Power disconnected and 4 phone calls later it is still not on

published

We had power disconnected erroneously yesterday, 2 weeks before we are due to move out. To get it connected again involved at least 4 phone calls to Power direct, including one where they could not find my account, currently the power still not connected. If the power gets reconnected obviously someone has done something right, however I have had to be much to involved to get to this stage.

Customer Service
ServicesElectricity
Shannon

ShannonSydney, NSW

Hot water debacle

published
ServicesElectricity
Moochie000

Moochie000Melbourne

  • 14 reviews
  • 9 likes

Best company I have been with

published

I’m not sure why this company has so many bad reviews! I have been with powerdirect for years now and recommend them to everyone. I find their prices to be so good. And have never had an issue with them. Touch wood- hope it stays that way

ServicesElectricity

Very rude customer service even before submit with them!

published

I was searching an energy company to change my current supplier. Found good rates on compare energy vic.gov site. I never met such rude customer service. If they are that rude for the people who are willing to sign up with them, i can't imagine how they treat to existing customers when an issue raised. The phone line was terrible and when i was asking to repeat i was nearly being yelled inpatiently. I tried to call second time another operator was even rudder. She was cutting my words before i finished my questions. And i was even asked "are you submitting with us,or just hunting around" when i asked if i could get prices for supply charge and peak, off peak prices.

Transparency
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ServicesElectricity
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seniorecacciatore

seniorecacciatoreGippsland, VIC

  • 2 reviews
  • 2 likes

Thanks Very Much [name removed]

published

Unhappily my experience with Powerdirect got off to a rocky start and never recovered. Our account is an Owners Corporation. Last time I checked there was more than one in Victoria. However Powerdirect had no idea what an OC was and so I had to open it in my own name. Not the end of the world. BUT when I got my first bill I found that they had included an ex partner of mine on the account name. An ex from a LONG time (over 7 years) ago. Countless efforts to remove her failed. In a nutshell I never EVER spoke to anyone within that company that could grasp the essence of a simple request. As a result we finally changed providers and the difference has been like chalk and cheese. Would I recommend them? NOT THE SLIGHTEST CHANCE.

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Peter

PeterMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Very Nervous New Power Direct Customer

published

When changing to Power Direct, we knew we had to pay electronically using Direct Debit, however, no direct debit form was included with the ‘welcome package’ email.

When I rang, the service rep. should have sent a form in the first instance. Disappointing lack of response to calls and emails (“we’re very busy”). Why does it have to take multiple phone calls, multiple emails to set up a Direct Debit?

After reading other reviews, I am now worried about the service in general, namely (1) will I be charged extra for meter readings?; (2) will I get my solar feed-in tariff credits?

ServicesElectricity

A bit uncertain so far....let's hope this is the first hiccup only!

published
Customer Service
Rates and Fees
ServicesElectricity
Chez

ChezCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 5 likes

Worse company i have ever dealt with

published
Customer Service
Rates and Fees
ServicesElectricity
Jenna & R.

Jenna & R.Metropolitan Adelaide, SA

  • 4 reviews

Don't even offer a login

published

Don't even offer a login my account option to view and pay your bill like all the others offer ridiculous............
When is this going too be caught up into this era?

Customer Service
Rates and Fees
ServicesElectricity
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Questions & Answers

Kate

Kateasked

I would like to know if there is a card that I can use to pay my power bill as I go and not just after the quarter.

No answers
Joy vincent

Joy vincentasked

I need a copy of my bill

No answers
Gavin P

Gavin Pasked

What is the feed in tariff for solar power?

No answers

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