Powerdirect

Criminals – Been with Origin for years. Logged into my account and it showed CLOSED. Contacted Origin and they said my electricity was switched to Power Direct. I DID NOT authorise this. Contacted Power Direct and their response was to cancel the account and reconnect with Origin and hopefully there would be no down time without energy. What the?! Not okay. This should not be my problem to fix. What right did they have to transfer the house and my account!! Show details

Stay Away from this companyt – I would recommend staying away from this power company. I was grossly overcharged with estimated usage and PD would not correct the bill. They were incredibly difficult to deal with and slow to respond. Show details

No power and bill – Asked for phone call prior to tech turning up got none no power turned on and a bill for 112.00 absolutely rubbish we live on an island save you time and money go elsewhere Show details

Cheapest with good support – I received mail from rental agency regarding selection of energy provider and setup a connection before move in. Checked the reviews here, got skeptical but still went ahead as it was the cheapest. Setting up connection was straight forward, fill up the online forms and submit. Post setup, there was no confirmation mail till 3 days before… Read more

connection. This did made me anxious and gave call to the agency for confirmation. Bill came with additional charge for disconnect/reconnect. Gave them a call, connected immidiately and the lady on other side explained that this was because it is not the smart meter and is for initial reading. She also offered me if any support is required to pay back due to covid and various option and charges to pay the amount. Quick and easy.

Always been good for me – I have an account with Powerdirect. They have always been helpful and prompt in their service, they answered my questions correctly and quickly. The one issue I did have was solved by asking politely and quietly to fix the issue, and it was. Has never been an issue with my bill and have been with them for over 2 years. In the process of moving and… Read more

have booked in disconnection without hassle and connection at the new address. I don't know what the others on this page are talking about. Only quibble is they need to compare new plan prices to my bill not the national standard.

Great supplier – I'm very surprised to see negative reviews here. I've been really happy with PowerDirect so far. It's a bit annoying that you can't sign in to the website and view your own account, but their phone query service is super fast and very helpful. Initial connection was fast and trouble-free, with no service interruption. Their rates are good, and… Read more

they don't badger you with promotional emails. Phone enquiry service is uncomplicated, very fast response, and each of the phone operators know their stuff and can help you without having to send you to some other department. I recently had an issue with a bill, whereby I paid it early to get their great early payment discount, but my bank was having issues I was not aware of, and the payment bounced back into my account without me knowing. I didn't realise it until after the due date, which meant the full payment now applied. A quick phone call to PowerDirect, with an explanation and they happily reapplied the discounted fee, a saving of almost $200 in my case.

Powerdirect or indirect – Customer service regarding overdue account woeful ,would never use them again even if it was free. Waited 2 days after the discounted period to update consumers, other vendors are good enough to inform customers 2 days prior to avoid additional charges seems like another revenue raising exercise Show details

Disappointing – Hi I have been a customer for 18 months and have decided to disconnect because of an extraordinarily exorbitant bill. Despite calling and waiting no response to the problem. My response to Powerdirect disinterest is to disconnect Show details

Incompetent disgrace of a company – Power got accidentally disconnected due to non payment (in credit) disconnected 23rd this week rang asked what was going on as obviously powers pretty important and standard response was I don’t know why we will have done this morning for you, wasn’t done rang Energex Qld they were awesome and told me that there was no chance of a morning visit as… Read more

put request in too late and as they disconnected saying place wasn’t lived in need an inspection and should have been told that had to be there for a five hour window, found out this whilst on highway and missed the Energex guy by twenty minutes , not Energex fault they have plenty to do I’m sure and can’t wait around so rang again asked for a manager sounded similar to the original lass but little better English told me requested appointment and was approved for the 8-1 window tomorrow took the day off work and waited had a writ feeling rang Energex they never put request in till 10;45 so was rejected rang again tried to fob me off saying would get done Energex already said won’t be done , made them stay on line till I had a booking rang Energex once finall done and was booked in they saw the nightmare and were here two minutes to 1pm and couldn’t be more helpful and showed me that they had now put it in as unpaid but reconnecting??? Which affects my credit rating ombudsman here I come never use these fools

covid disgrace – Never had a problem with this company until covid with constant ph. calls asking for the bill to be paid two weeks before the bill was due. Today i am moving and not taking this company with me. Show details

Ridiculous prices – My first bill which was apparently an estimate due to covid was a total of $80 for 20 days. (I had just moved in) My next 3 month bill came to $1335. I live alone and I work so I am not home all the time. I am currently undergoing renovations, I have no dishwasher, no air con and at the moment not even a microwave. My meter reading is on par with… Read more

my neighbour who also lives alone and her bill was around the $500 mark with her provider.I called power direct up and they told me because the first 20 days was an estimate it was underestimated. Even if that’s the case the fact the power for one person over a 3.5 month period would average $380 per month for one person who is running on minimal appliances is outrageous. Power direct have a severe issue with the way they charge. I am quickly changing providers. I once had teenagers at home who are notorious for wasting electricity and even then I never had a bill like this. It’s disgusting. I would strongly advice against using this provider.

Poor service – Power Direct used the wrong meter number (NMI) resulting in my premises being disconnected by the energy supplier (Energy Australia). $300 of lost food in fridge and a re connection fee - not my fault. Waited on phone for 2 hours to find the person on the other end had no idea what I was talking about tried to re sign me up. Don't use them they don't care and now I have lodged ombudsmen complaint they called and tried again to re sign me up. Show details

The most pathetic customer service in Australian history – Would have to be the most useless time consuming customer service idiots in Australian Electricity history. Two months of lame excuses, forget what they offer on phone, what your power bill actually states is irrelevant. Never ever ever again. Zero is not low enough Show details

Absolutely terrible service - the other 1 star reviews are right – Only with Powerdirect owned by AGL for 2 months, I'm currently in the process of moving elsewhere. Despite having a smart meter in Victoria that has been active since 2009 Powerdirect has after 2 months not been able to give me an accurate bill based on the same meter data and I can see online with both import from the grid and export to the grid… Read more

(as I have solar). Other complaints here about their billing stuff-ups is 100% correct. Their main call centre is based in the Philippines, it always takes at least 40 minutes to have your call answered and the staff there have very poor knowledge of anything so you always have to speak to a resolutions centre in Australia to get any sense at all out of them. I'm moving to Lumo, their call centre although overseas in India is friendly, knowledgeable & efficient, calls always answered promptly even during Covid. Stay away from Powerdirect they're completely incompetent & useless, If I could give them 0 stars here I would.

Never recieve bills – Never recieved our bills in the mail would always recieve a message saying overdue, changed to email bills and still never recieved bills. Unreliable company don't trust this company ever Show details

Poor customer service – I rang on behalf of my stepdaughter to sort out a discrepancy between the billing address and the supply address. It is possible that she is paying the bill for the property at High St when her address is High St West. Since she moved house and supplier her bill has tripled - The representative was not helpful. He appeared to lose his temper… Read more

with me. His tone was not appropriate. He could not talk to me until he had authorisation from her. She has challenges which make this type of transaction difficult for her. He was not sympathetic. Nor supportive. I have had much better treatment from other companies.

use the 10 day cooling off period to escape them!! – The power direct plan summary is quite different to what I was quoted at first. No solar feed in when I was quoted 70.2 c/k w h. Single rate instead of time of use. Phone link to off shore call centre was terrible, and waste of time. They do not like to communicate via email because I have proof of the conversation. I am taking the advice of the other reviewers. Bail. Show details

Great pricing – Wow couldn't believe all the negative comments,yes I don't like the idea that you can't login to account,but there rates are way better Than my previous suppliers,and great discounts on total bill Show details

Be Warned - Do Not Sign With This Company!!! – Signed up with Power Direct 9 days ago and received same day confirmation. Yesterday I arrive home from work at 7pm to a house in darkness and an advice from Energex that they had disconnected my power!!! And of course PD office isn’t contactable being after hours. Today I find out that they didn’t even action it with Energex!!!! I’ve now had to… Read more

sign up with ORIGIN as they are the only company that can definitely confirm to get my power back on TODAY between 1pm to 6pm. Such a distressing time, I’ve had to sit in my car to charge my phone so I could make calls to get power on, my shower this morning was barely lukewarm, all my food in the fridge and freezer will mostly have to be thrown out and I’ve wept so many tears that I’m physically drained... Sign with Power Direct if you like but only at your own risk

The worst experience – I can not believe that the experience I have had with the Powerdirect. You can not update your wife name and your name under the same account. I called and emailed the few times and I have been told difference stories, some approved my request but there were nothing done, some kept apologize for what I experiences. As a customer, we don't need a Apologise, we need an Action. Please don't sign with this company. Unprofessional and Unrealistic.  Show details

Disgraceful collection policy – This company claims to support those impacted by covid. However they give you 8 weeks to pay a debt or they refer it to an agency for action even if you are unemployed due to pandemic impacts. This is lip service only to supporting customers and their correspondence to requests for asdistance contains the threat immediately before any negotiation. Show details

Their website does not have any My Account facility – You cannot even look up where you stand with them. Meanwhile, for any delay in paying you get hit with a massive penalty. Hard to believe that this is a subsidiary of an old established Australian company. - must be masquerading. Show details

If I could give less than 1 star I would – Bill smoothing is a bogus. I am owed over $500 & have been told 3 different reason why my money is not being returned, this is after I was told the refund had been processed & would be available in my bank account 7 days. Now I am told I have to show proof of my payment! They have my money what other proof do they need. Use candles if you have to DO NOT USE THIS MOB THEY ARE CRIMINALS  Show details

Scamming scum of a dodgy company - Advice: stay away from them – This company is a basic scam model. Charge almost 50% extra for 1 day late on payment. Changed my electricity plan without my consent and without clearly explaining what is happening. Misleading evasive wording in emails to hide the fact that they are going to rip more money out of you, even if you don't consent to anything. Horrible customer… Read more

service, rude, multiple disconnects. Unwilling to be reasonable. Just stay away from them basically, plenty of other providers in the market...

Fooling people around – I booked a electric appointment, was waiting in the shop whole morning for the electricity connection, time frame is 9 to 12 noon time, I made a phone call at 11:45am as no one show up yet, customer service said he has came and couldn’t access meter, I left my phone number before and no one called me if he has arrived and couldn’t access meter,… Read more

then asked me to wait till 5pm and they are not sure what time electrician will come before 5pm. Btw I couldn’t get their electrician’s phone number.

Meter reading scam – Nowhere in the contract does it say that you have to read your own meter. My two bill since signing up have both been estimates due to the meter being inaccessible. It’s in a retirement village on a wall above a path. When I challenged this I was told to read the meter and tell them what it was. Show details

Worst experience ever – Just received a massive bill 14 days after last bill. They said they have undercharged for the last 18 months and this is the adjustment bill. We have a smartmeter. Show details

Worst company ever – Stay away from these monkeys, they are very rude. Just got my bill and of course they overcharge as always. When you do a payment plan they call you non stop, send out overdue bills and then you hear from both power direct and AGL as they expect full payment. How the F can these monkeys get away with overcharging customers? Show details

Absolute disgrace – The worst utilities provider I have ever used. Endless runaround consuming huge amounts of time. Incorrect bills... unwarranted fees. Borderline criminal outfit. Avoid. Whatever saving is not worth it. Call center only open 8-6. Disgraceful Show details

Absolutely the WORST! – I've never come across a company SO BAD. Over the period of a year I never received a bill on time and then would be slugged with extra fees for not paying on time which I would have to argue and call every single bill period until I eventually cancelled the account. SO stressful, so unnecessary and this company should not be allowed to operate!! Its unethical and should be reported to the electrical ombudsman. Show details

No customer service or integrity! – If you have solar do not go with this company. We used just over a third of what we generated, pumped the rest into the grid to Power Direct and they still sent us a $120 bill. I queried it, with 2 calls and 3 emails with no answer. I held off paying until I got some answers and finally got an email response just spouting the company line, but no… Read more

answer to my questions. In the end gave up, paid the bill and left to another company. Then received a new bill with late fees for querying the previous bill. No customer service or integrity. Do yourself a favour and stay away from this company.

No service - then try to collect for incorrect bills – Don't use them !!! - They are inefficient, charge estimated amounts all the time and then do not follow up when you query them. I changed providers and then they claimed i had a bill from the same period as the new provider was billing me for. Show details