Powershop Australia

Powershop Australia

 Verified
2.4

557 reviews · Statistics

PositivevsNegative
31% · 171351 · 63%
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2.2 (182)
Customer Service
2.6 (189)
Rates and Fees
2.3 (175)
Transparent, easy to use app
Customer service sometimes unresponsive
Reviewers have sometimes been overcharged
See the Best Energy Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

557 reviews
Jason W.
Jason W.
 

Thieves

Highway bloody robbers. Avoid Powershop like the plague. Treat existing customers like dirt and offering new customers 1.4c/kWh for solar FIT is a disgrace. Show details
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Tim E.
Tim E.4 posts
 

Cutting feed in tariffs by 6c/kw

They are about to cut my feed in tariff by 50%. Shop around you will get a better deal! Show details
Joe
Joe NSWIllawarra, NSW3 posts
 

Pricegougingshop

Once the best solar tariff and electricity rates, now the worst. How do you half your tariff for solar. I know why, rumours are they are changing their name to pricegougingshop.

Disgusting Show details

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Rates and Fees
Raj
RajVICGreater Melbourne (Inner), VIC5 posts
  Verified

Overcharging a lot. Dishonest. Avoid them by all means

Once I got $250 electricity bill, I immediately decided to replace PowerShop with another retailer. Now, I am getting $85 per month bill with the new retailer. Powershop is a garbage company. They are dishonest and they are overcharging customers during these challenging times. Do not buy anything from these thieves and if you are still with them, I would highly recommend everyone to switch as soon as possible. There are other retailers who are not ripping off customers like these greedy low lives. Moving away from powershop would prove my point. Show details
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NAC
NAC
 

Powershop - It's not what it seems

Do not go near Powershop. I have just received an electricity bill for over $2,000 because they said they were "replacing" previous bills sent in May 2023. I supplied meter readings via the Powershop App but they say that these readings are worthless & they review your bills each year to work out the discrepancy between "estimated readings" and "accurate readings". Ausgrid was supposed to supply accurate readings but didn't do so until November. This is a failing between Powersop & Ausgrid but they don't have to worry because "mug" consumers can pay for it. Powershop is just a marketing spin & con job. You don't know where you stand until they send the "real" bill. Show details
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Frances
FrancesNSWSydney, NSW40 posts
 

Competitive rates in solar FIT and good customer service

I have been using Powershop for years. They used to be a fun company, they offered fun and special discounted energy packs on special occasions. They installed a free smart meter for me free of charge. I left after a while because I found their rates not competitive anymore. I upgraded my solar system in mid 2023 and found their solar FIT competitive, so I switched back to them. In late 2023, they reduced the solar FIT to new customers but kept it unchanged to existing customers which is a good thing to retain customers. Their customer service has been consistently good to me from the beginning, they responded to my enquiry and request in a timely manner and did it correctly every time. Show details
Dean F.
Dean F.NSWSydney, NSW6 posts
 
Soph
SophQLDSouth East Queensland, QLD9 posts
 

Jury is still out but not impressed so far

From the get go we've had issues. We signed up at the start of Dec and they back dated their change over to the start of Nov, which I didnt want because GloBird was chepeaer until Jan. I have never had this happen before so was already out of pocket.
We got the first bill with no issues however the 2nd was ridiculously high! I have never had a $600 a month power bill ever. Besides that I noticed they when topping up via their app. They were removing the balance instead of crediting it. I.e. week 1 went from $80 in credit. Topped up $50 and the credit went to $30 instead of $130! It happened each week I did this. It still hasn't been rectified but if it's not done quickly ill changing next month. Show details
Dan G.
Dan G.
 
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T.G
T.GSAMetropolitan Adelaide, SA26 posts
 
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Peter P.
Peter P.16 posts
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Arlie
Arlie16 posts
 

Amazing customer service

In the past 18 months, I've contacted customer service three or so times (no issues from their end, just had questions about my bill etc.), over chat and the phone. I have only received excellent service and they were very helpful, and friendly, each time. We're looking to move interstate at some point, and will be using them again. Compared to my experience with other providers who have been absolute nightmares, I have experienced no issues with Powershop. The billing is straightforward and there's a helpful daily usage graph. Show details
EKB
EKB
 

Customer service is terrible

I was forced to be with this company for 12 days because I moved into a rental apartment that had a black mark on the property that my electricity company couldn't do anything about because the previous tenants ran up a bill and Power shop was the company that had put the black mark. Powershop removed the black mark, but forced me to be with them for 12 days despite me having a provider I would rather use and during those 12 days, the customer service are the most unfriendly I have ever met and the call quality was terrible too, I could barely understand a word they said. Show details
Not Customer Focused
Not Customer Focused5 posts
  Fair Incentive

Poor Customer Service

Ive been with Powershop for over 6 years. They were good until 3 years ago and now it seems they outsourced their customer service and no way to excalate issues. They basically told me to
move to another provider- with no care after changing to a complex & expensive charging method. Don't trust them. Show details
Norgan
NorganNSWSydney Surrounds, NSW15 posts
 

They showed promise then went to crap

They were initially pretty good but all of a sudden turned to arrogant [Content Removed]
They left me high and dry and had no consideration for my disabilities. Show details
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Questions & Answers

Stephen
Stephen

Can any advise if Powershop have the equivalent of control load 1 with limit of 8 hours per day i.e. the old off-peak over night rates. I have a solar Hot water system boosted by this and it keeps call on electricity during the day due to 16 hours /day electrical energy availability rather than getting the chance to heat up using the solar hot water system itself. Plus the rate for this availability is considerably higher (similar to control load 2) which I don't want and don't need

robert s.
robert s.

Is powershope cheaper then origon

Daniel
Daniel

why is powershop taking money out of my account on top of us paying the bill?

Powershop Australia
Powershop Australia   DM   
David W.
David W.  

When people start a reply with 'Hey Daniel' it indicates that they have not been educated about about how to show respect for their clients

Jay
Jay  

Agree. What a non-answer, at best. Why bother.

See all Powershop Australia questions

Details

About Powershop Australia

Powershop Australia sells energy to businesses and homes in Victoria, New South Wales, South East Queensland, and South Australia. It was launched in Australia in 2012 and is part of Shell Energy Australia.

With Powershop Australia, there are no lock-in contracts, hidden costs, or exit fees. The energy provider offsets 100% of carbon emissions associated with their customer’s energy use, which is certified carbon neutral in accordance with the government’s Climate Active Carbon Neutral Standard.

What have reviewers thought of Powershop Australia so far?

There have been considerably more negative reviews left about Powershop Australia than positive reviews. Among positive feedback, reviewers praised the easy to use app, which they said was transparent about their energy use and made it simple to track.

Reviewers who had been with Powershop for a while said that while initially customer service was great and responsive, this had changed in more recent times. Among negative reviews, reviewers said it was difficult to get a hold of customer service representatives, and that they were sometimes overcharged for their electricity, even when their meters were visible and accessible.

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Visit official website

Contact info for Powershop Australia

Mon8:00 am - 7:00 pm
Tue8:00 am - 7:00 pm
Wed8:00 am - 7:00 pm
Thu8:00 am - 7:00 pm
Fri8:00 am - 7:00 pm
SatClosed
SunClosed
  • ABN: 41154914075

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