Powershop Australia

I put up with in efficiencies and problems before moving to Powershop. So far they have far exceeded in their customer service skills. Staff are friendly and helpful. They do not put me off but elect to try solve my issues. The other two popular companies failed in every respect. Having had to deal with months of problems it is pleasant to recieve updates on a regular basis from Powershop with out me having to request them. Show details

never ever go to this place, gave me really hard time to get the service connected. Customer service is pathetic, sent an online order for the property under my wife's name, gave me a really hard time to get the connection or the cancel and get in to a new provider. Customer service was so arrogant, they have called my number, verified all details… Read more

and would not tell me the connection status or what's wrong with it. This company needs humas instead of these ROBOTS.

I was a PowerShop customer for two years and really valued the pre‑paid discount Powerpacks as they made a noticeable difference to my monthly bill. However, these were quietly cancelled in December with no notification. Despite contacting PowerShop several times, I still haven’t been given a clear answer on whether the packs will return. I moved… Read more

to another provider in January and have found it to be cheaper overall.

The lack of communication was disappointing, and retaining website reviews that highlight the discounted packs feels misleading now that they are no longer available

I hate having to join the queue of negative reviews for a service provider but Powershop seem to be a serial offender. Sold our property, the new buyer transferred our Powershop account to a new provider. Powershop does an "estimate" of the last… Read more

meter read and subsequently bills us for $1000 for 2 weeks power for a 2 bed apartment! I contact them and they say will check it out but will delay auto payment for 2 weeks (NEVER ever agree to auto payment for a utility provider) while they investigate.

Payment date rolls around, they take the money anyway. I call them and am told that because the buyer incorrectly "transferred" rather than opened a new account (or some other nonsense) they only estimated the usage and charged regardless. Because of that, I would now have to contact the agent and buyer to get them to help…. My problem

I said that I was amazed and appalled that even though we did nothing wrong, they thought it best that I contact the buyer and sort it out while they hold on to our money – asked then to consider the ethics and morality of what they said.

Bottom line, asked for a written response to that affect to consider next action said would have it that business day.

My tips; - Don’t use Powershop as clearly their behaviour when things go wrong is questionable - Check ProductReview before committing to a power company, others seem to have much better ratings - Never agree to automatic debit or payment.

Signed up with PS 1 year ago. Best decision ever, mobile phone app very easy to use, bills are very low now. I won't be switching in the near future. Love the repurchase option, save real money Show details

Rates seem comparable been with them for nearly 2 years. Getting the power packs with discounted prices is good value.they also have a referral we get $75 each yay Get $$$ off your energy bills by switching to Powershop using my unique link: Get $$$ off your energy bills by switching to Powershop using my unique link: https://secure.powershop.com.au/r/salvatorel-f8JTfY5?p=1382 Show details

I've been with Powershop for 11 years now and they've honestly been life changing. When I moved to a more rural area 18 months ago I was very happy to find out I could take Powershop with me. The move went very smoothly! Being able to see exactly how much electricity I'm using (yeah it's easy to forgot how many things you've got running!) and… Read more

what I'm spending in real time makes such a difference - you just don't get that level of transparency with other retailers. The pricing is consistently reasonable too, which has saved me a fair bit over the years. But what really sets them apart for me is their customer service. Whenever I've had a question or issue, they actually listen and provide a proper solution instead of fobbing you off with generic responses. After more than a decade with them, I couldn't recommend Powershop more highly. They just make dealing with electricity so much easier and more transparent than it needs to be with traditional retailers.

I’ve been with Powershop Australia for both electricity and gas, and I’m genuinely impressed with their service. The sign-up process was quick and easy, and switching over was seamless. One of the best things about Powershop is their transparent pricing — no hidden fees or confusing bills. Their app is a game-changer; it’s super easy to track my… Read more

usage, pay bills, and even buy power packs to save money. Customer service has been friendly and helpful every time I’ve reached out, which is refreshing compared to some other providers I’ve dealt with. I feel in control of my energy usage and costs — something I didn’t experience with previous companies. If you’re looking for a reliable, transparent, and environmentally conscious energy provider, I highly recommend Powershop!

Get $$$ off your energy bills by switching to Powershop using my unique link: https://secure.powershop.com.au/r/ahmadk-peHz2gC?p=987

I’ve never in 50 years had a power provider as bad as Powershop. No promised callbacks. No customer service agents who understand the ‘VICTORIAN ENERGY RELEIF GRANT’ And constant background laughter from the call centre. The Marketing Maher should be dismissed because with a review score of 2/5 is well short of what it should be. An absolute fail. Show details

Absolutly shocking price gauging, bills completely inaccurate and no assistance to review. When I finally changed providers the bill went to 1/3 of the price that Powershop were charging me. They kept blaming "we don't read the meter, we take an average" when I said that the bills went UP even when the apartment was vacant. Please never never use this provider. Show details

Worst provider in Australia, charged $1400 in less then 3 months since switch, Going straight to fair trading... SCAM DO NOT SIGN WITH THESE F#&3@#.... STAY CLEAR...DAYLIGHT ROBBERY Show details

I am writing to formally express my strong dissatisfaction with Powershop’s services. My experience as a customer has been extremely frustrating due to repeated overcharging, inaccurate estimated bills, and very poor customer support. I have noticed that my bills were generated based on estimates rather than actual meter readings, which resulted… Read more

in unreasonable and inflated charges. Despite raising concerns, I did not receive clear explanations or timely resolutions. The lack of transparency, delayed responses, and ineffective handling of my complaints have caused significant inconvenience and stress.

As an electricity retailer, accurate billing and reliable customer service are basic expectations. Unfortunately, Powershop has failed to meet these standards. This experience has completely eroded my trust in your company.

I want to clearly state that, based on my experience, I will never recommend Powershop.com.au to anyone. I will also be considering escalating this matter to the relevant Energy Ombudsman if this issue is not addressed promptly and fairly.

Bill inaccuracies, deplorable customer service. I can't believe they are operating. They tried to charge me 2500k for 2 weeks electricity, and wouldn't adjust it, and ive had to chase them around. Show details

I've tolerated Powershop for far too long, partly because they were cheap at first, but whenever there's an issue, I get nothing but a condescending and arrogant response. The last one was about the smart meter I apparently don't have. Even though the government regulator states I definitely do, and I can see it with my own two eyes, and they just… Read more

kept demanding to get their smart meter instead. So this latest round of extremely bad customer service was the end of Powershop for me.

Absolutely the worst power retailer in Australia. Problem solving or customer service is certainly not in their DNA. They prefer to ask ridiculously stupid questions (such as, does my neighbour have a dog) as justification for not reading the meter and when you challenge the nonsensical comments they become obstinate and condescending instead of… Read more

trying to help fix issues. The solution to all of their meter reading problems is “we have estimated your usage” when they could simply walk down a concrete side path and actually read the meter which is next to the front door !!!!…… And of course their “estimated readings” are always in their favour. Moved to another house recently and gave them the benefit of the doubt but guess what…….same issues, and this time the meter is on the front boundary so they don’t even have to enter the property. Bottom line is, with all of these estimated readings they certainly are not cheap which I think is how they get around advertised prices………so after being with them for 6 years we have now moved on to another retailer with zero meter reading problems.

Been a customer with them for 8 years. I noticed their customer service & the way they do the pricing has changed. Very poor customer service - don't be fooled by the fake niceness when you join. I'm only moving because of the rude customer service. Show details

I closed my electricity account with power shop when I moved from Surfers Paradise to Victoria However as they overestimate charges, They say my $20 credit balance will be null & void By 25 Dec.25 O reuse to be hoodwinked by this Unethical mob Show details

I will never use/recommend Powershop. They are extremely dodgy with their billing. I signed up for a flat rate but they invoiced me for peak periods at $0.49c and only paid 0.5c for FIT. Not too mention their extremely high power usage estimates. Show details

YET ANOTHER CRAPPY RETAILER. On signup my first bill was horrifyingly more expensive due to Powershop 'estimated' 'usage' being a whopping 20Kw hours per day instead of my historic under 3kw hour average.Translating to a 'usage' bill of $191.98 instead of ≅ $27.89 Powershop claimed they did not have access to my historic consumption data. A… Read more

claim disputed by Network Distributor Energex. POLITICIANS AND REGULATORS YOU NEED TO DO BETTER. I am 90 years old and too old to be put through sh*t similar to this each time I try and change Retailers because the last ones continually keep putting their prices up. And hey Powershop! Where's that promised $100 signup credit? Another of your deceptions?

Misleading, bait and switch with the bonus sign up credit. Only reason I left my previous retailer was to get the $200 bonus credit offer. Low and behold, looked at my first couple bills and it was no where to be found - I was charged the full amount and no credit was given. I phoned up asking where the credit was, as this was the only reason I… Read more

left my previous retailer, and they said it didn't apply to the plan I chose. It's completely misleading to lead people in with the $200 promo page where you enter you address and showcase a carousel of plans, some of which where this bonus won't apply. Customer service offered no solution at all. Have submitted a report to the ACCC for bait and switch as well as the electricity ombudsman in Queensland.

please do yourself a favour and go with any other electricity company, Powershop seems to be more expensive than any other company, ( they're trying to charge me over 2 thousand dollars for 2 months, how can 2 people use over the annual average in 2 months?) this is the scam they try and run. the customer service doesn't investigate, they just… Read more

agree with the initial decision, I just switched to another company, however it should not have happened in the first place, they are a total scam!!!

Don't believe the marketing as their app is mediocre and provides inaccurate information (everything is estimated even when you have a smart meter). The major advantage with this retailer is purchasing electricity in advance via power packs (eg: pay $30, get $45 credit, which is a further discount on your rates), but you need to keep on top of… Read more

this before the power pack is withdrawn for purchase (update - they may have stopped providing for this discount via power packs as they had not offered any for about 6 weeks). As to service, I had zero issues joining via the internet (this being my 2nd time with them), but they have been exceptionally slow to respond to emails requesting an update to a better plan (still waiting for a call back almost two weeks later) and you just get push back if you call them to follow up. Overall, if you can live with the poor service (polite but slow), they do have competitive rates (in Sth Aust) compared to others, including that further discount via power packs if you choose to purchase them, and for those on TOU rates they have recently extended the shoulder (10am to 4pm) and off peak times (12am to 6am) by an additional hour in each. They did change the rates in July 2025 (two months after joining them), but this was not a surprise as this occurs every July. However, the notified rate change was more than the advertised rates on their website for the same plan (Power House). They have since reduced the rates once again in Sept 25 for the same plan and by law they are required to notify the customer of better offers. They are also required to notify customers when they use the same plan name with reduced rates that the existing plan is old and new better rates are available....they have not done either and thus lack transparency

I had a surprise bill which is 4 times of my usual bill. Emailed power shop twice and nobody comes back to me. Now that I have closed my account, I had an estimated bill. I won’t be able to pay it until it shows actual. Show details