My experience with Powership was excellent.
My experience with Powership was absolutely excellent. The staff members were honest and ethical. I am no longer with them as I cannot choose my provider as the other person I live with does not like it that they do not have paper bills, and you are discouraged over the phone verbal communication, and you are expected to mainly communicate online. I used them for about 12 months in 2017. Please note that I was not using much electricity at this time, I was a very low user. The prices were very cheap. This company is certainly not for everyone. If you live in a group, and all the group members know how to pay the power bill , know how to use the app, and co-operate with each other well, I think it would work better than if you live alone.
- Verified customer
Check your Bills - they are stealing
We were connected with Powershop with our Gas. When we moved and closed the account we were then charged twice for a bill we had already paid (june - september). They also insured me the reading was real however when I sent a photo to check our reading was lower than what they had on file. It took over 2 hours on the phone and 5 staff for them to see I had already paid for june to august so our final bill should only have been one month not 4!! I was lied to about the genuine reading and also being overly charged. Warning to check all bills before paying. Customer service was terrible and I would tell every one to stay clear but check when you disconnect.
No info to disconnect
Powershop is very easy to sign up to. But there is no help or info to disconnect anywhere on their site. My gas is with Origin, no problem setting a disconnect date online with them. Powershop just makes it hard.
The address in their Complaints Handling Policy is invalid and bounces (feedback at Powershop). That's rather convenient.
Brilliant and Beneficial in Every Way
I think I live in a universe quite different from those giving negative reviews of Powershop.
Since switching from our long term retailer, last December, our electricity bill has plummeted. We initially bought a Mega Pack and a couple of Super Future Packs as they came available. In all, we have spent less than $400 in our own money.
With Solar Feed-In credits we have bought every other Super Future and Special Pack as each has been offered. At present, start of September, we have almost $40 in credits still available and that will only incre...ase as the spring and summer proceed. According to our account we have already paid up until the middle of March 2020. That’s 16 months of electricity supply and usage for less than $400! The same period, in the previous year, cost almost $2000. None of this came about without a strategy for the judicious use of power. The Powershop website is a treasure trove of advice on how to get the best use of solar power as well as electricity monitoring and buying tactics. If you can’t be bothered checking your usage via the App, your website account and your meter then you may well find yourself not benefitting much. If you monitor and plan, like us, you will be more than pleased. One last thing. Six months ago we also changed our gas retailer to Powershop. Unlike with our electricity Smart Meter we enter our gas meter readings manually, which is very simple using the App. If we didn’t do this Powershop would, like some complainers have written, make a projected reading, sometimes predicting we would use more than we actually did and, consequently, charge more. These manual readings proved essential when were away from home for three weeks. We had a neighbour read our gas meter every few day and send the number to us. I then entered the reading on the App. When we returned from Europe our gas usage was as it actually was rather than a projected much higher number and charge. If you don’t have an electricity Smart Meter you could use the same method.
Fantastic & cheap... but may be complicated for some users
I find there rates cheap - especially when you purchase ahead & grabbing any specials. I was upgraded at my request to a smart meter for free in 2 weeks, Origin refused when asked. With all the specials etc it's like buying petrol when cheap, well worth the effort if you can.
rip off paying more for electricity than we used to!
When looking for a better energy plan a couple months ago. We were recommended power shop by electricity monster.
Said they were much cheaper than our previous company blah blah blah.
The rates seemed to be cheaper and after doing alot of cost comparisons with numerous companies we choose power shop.
I have the power shop app and monitor it daily. To my astonishment our household usage double..... don't know how? we haven't change our daily patterns from our previous bills ?
Powershop is charging us nearly 35% more a month than our previous e...
So easy and affordable and green.
I wanted power from sustainable energy & none that was linked to fracking. I use my Power shop account to input my meter readings once a month on the day as shown on the calendar on my account. I purchase power packs which often give discounts on future energy use. I also make sure I use my power sparingly & efficiently.
Beware it's a scam!
The way the billings, estimates, app and notifications are set up is confusing and disjointed. By the end of 6 months I was charged over $1300 for a small apartment of two people. They've now charged me $571 for one month when I was away for most of it! Plus, I can't get anyone on the phone to dispute this and they claim it's because the bills were estimates. Buyer beware.
No cancellation fee, but there is a FEE WHEN CANCELLING
At the beginning I was informed there is no cancellation fee. It is true. But then they still charge you heavily for disconnecting. DISINFORMATION. I asked clearly if there is ANY fee when cancelling, they said NO. I don't recommend them.
Powershop's entire platform is a complete scam. They try and defend their bill jumping by double by saying that "it's just an estimate" however they advertise their product as being able to track your usage. They disguise this by giving daily estimates in a graph that go up and down by small amounts each day.
So then if all they do is give an average in waiting for the actual quarterly power reading, where is it that these very pretty visual graphs are being generated from showing a small difference in usage from day to day? Are these daily a...verages? Is that literally my "average Saturday electricity usage"? I would not be surprised to see this company sued into non-existence. If anyone starts up a class action or whatever give me a call.
Can not believe this company still exists. Worst experience ever. Their staff are liars and we had to go through fair trading in the end. We are considering suing them. They told us if we don’t go with them the power at my house will be shut. That’s when we first moved to Australia and we didn’t know anything about it. Over charged us and lured us to sign up with them. Their staff [Name Removed] was LYING to us because they knew we were new. We are considering suing them.
Can't speak highly enough of the customer service.
Signed up on the "locked rate plan" was attached the next business day, I had one billing issue that was dealt with perfectly and professionally. The customer service experience was amazing!!!
This company is a ripoff
Ripoff per month, we were getting charged about $170$220 per month which was fine and now they are charging my partner $550 per month, don’t go with these guys! Rip cause they will keep charging you and your prices will keep increasing while nothing is barely being used, I have found out that the current readings were incorrect and they have charged us for this, don’t go with these guys!
They have stated the first instalment of $550 was incorrect which the readings weren’t right and they still have stated this amount fully still stands.
Yeah goodbye we ain’t using this again! How can you bring down debts where they charge you a arm and a leg.
Offering no help at all.
Good from the start but they are turning out like the others
Initially I found Powershop great to work with. Always easy to access savings through buying power packs, but this was when my husband and I were both working. Attimewhethey send through the monthly updates I found our account was in credit but they would push for you to buy more power. We are both pensioners now, mine a disability pension my husband a now retired. Getting to my point. They insist on a credit/debit card which we no longer have. So because they couldn’t contact us they changed our energy choice from power saver to Auto payment w...hich caused a hushed increase in our bill from approx $10 to $12 dollars per kw per to a massive $16 per kw. This of course doubled our bill and we are now trying to pay this off. They are insisting we pay $150 per wee week but as pensioners this is not possible. A clear email telling us of the switch to autopay would have changed our circumstances. We have also made our payments via BPay. Now the offer this service but the don’t allow you to change this in your settings on your account. I am now looking to change which is annoying as I have been with them many years but at my previous address where we own the home. Do you homework and don’t get caught out like we did Cheers Ronnie
Not so good
They can make you jump through hoops to get discounts. Going to their site and choosing a range op discount options. The initial price was cheap but before long they were much more expensive. This is based on my experience over 12 months ago so may be better now. Tango much better.
Good help from customer service
I recently stopped using Powershop , and because of this I had some issues regarding my end-of-account reconciliation, and accessing billing history as access to the app was closed.
I sent an email to Powershop and received a very courteous replay (within 24 hours) advising me how to access billing history through the website, and also how the final credit was distributed.
I appreciate their good help.
Easy to use, fantastic service
When I moved house a few months ago, this was the ONLY utility company that made it easy. They set up my power within a day. The few times I have had to call them they do not leave me on hold for long periods of time, they know who I am by my phone number, and they have been friendly and helpful. I now have solar installed, and again, it was an easy process to switch. I love the app and seeing my usage each day which helps me regulate my power usage.
Give these guys a wide berth
Avoid PowerShop like the plague. We recently (3 week ago) had a fraudulent transaction on our cr card and was advised by our bank to cancel and reissue. Within 12 hours of receiving an email from PowerShop (we hadn't yet called and given them the replacement card) saying the old card had bounced, we received a call from a woman called "[name removed]" at a company called Milton Graham (debt collection agency it turns out). I just called and spoke the so-called Head of PowerShop's credit department to advise the new card number and ...
Powershop Solar Feed in Tariff a bit sad
I’m in the process of getting Solar Power and I’m already a customer of Powershop. I chose Powershop primarily because of its sustainability ethos but I think a solar feed in Tarif of 10.2c kWh back to the grid for NSW is a bit dismal when you got the likes of AGL who offers 20c kWh. Also the general 12% discounts you get from buying Power Packs before your due date still leave you paying more than many other energy providers which is a bit of a con because you get penilised heavy for paying on time. I like the app and the energy consumption tools but is it enough???
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Questions & Answers
Does Powershop Australia donate to, or otherwise have a commercial arrangement/agreement with the political lobby group called GetUp?
WOW! I tried signing up to powershop today through RAY WHITE NOW.
A bit later I received a call from Powershop which made me jump through so many hoops including giving my bank details of my debit card,then said they would take out $1 to confirm its a working account.
At first I thought thats strange.
1 hour after being told my power will be connected in the next 2 days I was sent a text saying that my application was cancelled due to a so called poor credit rating.
I know I have a very good credit rating thank you very much!!!
Just checked my bank account and sure enough this company has taken the $1 from it.
They haven't supplied me with a service yet take my money and now Ive been forced to cancel my debit card.
I would like my $1 back.
Or is this company just scammers like most typical kiwis?
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