1 photo
Powershop Australia

Powershop Australia

2.6 from 465 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Powershop Australia

Reviews

  • Transparency
    2.6 (106)
  • Customer Service
    3.0 (115)
  • Rates and Fees
    2.7 (109)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Hannah
HannahGippsland, VIC

Selling out to Shell and compromising their values and customers

published

I have only very recently joined Powershop however I have just switched due to the recent announcement of the company being bought by Shell. Everything that they stood for with regards to environmental protection and climate policy is no longer believable when partnering with an enormous polluter. I hope many others make the same choice to leave.

Transparency
1/5
Customer Service
4/5
Saul
SaulGreater Melbourne (Inner), VIC
  • 10 reviews
  • 2 likes

Heartbreaking sellout

published

Am leaving Powershop after many years of loyalty and recommendations to others because they have sold out to Shell, one of the biggest polluters in history. What a heartbreaking disappointment. Really thought Powershop were a brand to be proud of. Not anymore.

Incentivised Review No
ServicesElectricity and Gas
Mick G.
Mick G.
  • 3 reviews

Selling out to Shell is NOT Energy you can be proud of

published

Given the recent sell out to Shell - the whole ethos of this company now seems to be null and void. Not happy. And switching to another company. Cheers Powershop. What a shame

Transparency
1/5
Customer Service
3/5

Sold to Shell, what the hell? Like Sea Shepherd being sold to a Japanese Whaling Company.

published

Disgusted with the sale to one of the worlds highest polluters and blockers of climate change initiatives. We have left after years of supporting Powershop. Meridian leadership should be ashamed. This is like if Sea Shepherd were sold to a Japanese Whaling company.

Transparency
1/5
Customer Service
1/5
Energy Providers

Find out how Powershop Australia compares to other Energy Providers

Know better, choose better.

Compare all
prana69
prana69
  • 2 reviews
  • Verified

Powershop just bought out by a fossil fuel company. I'M LEAVING!

published

I've been a loyal Powershop customer since they started in 2010. I have always advocated for their business model and their ethics and approach to the environment. But that ended on Monday when it was announced that Powershop had been acquired by Shell - environmental vandals! I'm gone and I hope others leave too!

Transparency
1/5
Customer Service
5/5
Frederique R.
Frederique R.
  • 2 reviews

Powershop greenwash

published

After being with Powershop for several years on and off, I am switching to another cheaper and more ethical company. Powershop is no longer what it used to be, its prices have increased and the recent announcement of Shell taking over The company is the final straw. This is nothing less than greenwash and evidence Powershop is no longer committed to sustainable energy. At a time when the effects of climate change and global warming are increasingly evident, it is unconscionable. I suspect Powershop will lose many customers because of this decision and that is the price the company will have pay for making such a terrible decision.

Transparency
1/5
Customer Service
3/5
Neil H.
Neil H.Central Highlands and Goldfields, VIC

Recently aquired by a company hell-bent on exterminating life on planet earth.

published

Powershop was recently sold to a fossil fuel giant that undermines the credability of the original company's ethos, and has been the very reason I have concsiously supported them to date. Don't further line the pockets of this climate vandal. Voting with your wallet is all this company will respect. Don't join and get out if you are already a customer.

Transparency
3/5
Customer Service
3/5

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next

Now owned by huge polluter Shell

published

Would not recommend getting energy from Powershop now that they have been bought by the Shell company meaning the energy is by default not renewable. I will be looking elsewhere for an independent 100% renewable option.

Transparency
3/5
Customer Service
4/5
Lloyd
LloydSydney Surrounds, NSW

Sold out to Shell. Nothing green about them

published

I've been disappointed with their service for a while now. Dodgy estimates of usage, ultra low solar feed-in-tariffs, difficult and dismissive customer service.
However, at least they were one of the (or the most) "green" power companies.

Unfortunately, they couldn't resist become zillionaires by selling out to the worst climate criminals in history. Yep. Like a villian story straight out of Captain Planet.

https://www.afr.com/companies/energy/shell-teams-with-icg-to-buy-powershop-for-729m-20211121-p59at1

Transparency
1/5
Customer Service
1/5
Energy Providers

Find out how Powershop Australia compares to other Energy Providers

Know better, choose better.

Compare all

This company is a rip off

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Transparency
1/5
Customer Service
1/5
Jin Yan J.
Jin Yan J.Greater Melbourne (Metropolitan), VIC

Excellent Service

published

I was never on the phone for more than 2 minutes until someone answered. The guys aren't just friendly, they actually know their stuff to be helpful. Very happy with their service and pricing. Have both our properties with Powershop, electricity and gas.

Transparency
5/5
Customer Service
5/5
Joseph
JosephSydney, NSW

Used to be a gem, but now a dud

published
Transparency
1/5
Customer Service
1/5
Energy Providers

Find out how Powershop Australia compares to other Energy Providers

Know better, choose better.

Compare all
JMF09
JMF09Greater Melbourne (Outer), VIC
  • 9 reviews
  • 2 likes

OVERDUE ACCOUNT

published

We joined Powershop when they first started, they now send us a Bill stating Overdue but is nor Due at all, we have never made a late payment in fact most times we have paid well in advance.
I consider an insult that one receives overdue account that is NOT overdue, Is this legal?
Good by Powershop

Customer Service
1/5
Incentivised Review No
ServicesElectricity
Cameron P.
Cameron P.South East Queensland, QLD
  • 2 reviews

Been with them for 3 years, still great value and no issues

published
Incentivised Review No
ServicesElectricity
Millie
MillieSydney, NSW
  • 5 reviews
  • 3 likes

Money can be better spent

published

I really wanted it to work out with Powershop but they wasted hours of my time. Check out Future super if you want to make a difference. Avoid these unprofessional jokers

Transparency
4/5
Customer Service
1/5

Questions & Answers

Daniel
Daniel asked

why is powershop taking money out of my account on top of us paying the bill?

1 answer
Powershop Australia
Powershop A.Powershop Australia

Hey Daniel, there could be a few reasons for this, but without your account details, we are unable to see what's happened. Are you able to contact us so we can look into this further? Please feel free to email complaints@powershop.com.au or call us on 1800 462 668.

Many thanks,
Chloe

gypsymaggie
gypsymaggieasked

Can someone please explain how powershop will buy power for me now that they don't have the mega packs anymore & do they use the credit from my concession that is in my powershop account first?

No answers
Ralph B.
Ralph B.asked

What are the charges to disconnect a sunyield system

No answers
See all Powershop Australia questions

Get an answer from our members and Powershop Australia representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
Visit official website

Other Energy Providers

Previous
Next
See all Energy Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.