Great for green energy but... beware
Beware of pricing plans. The shopper plan requires you every time to go online and add to cart a package to get some discount - I thought it was jut pay with direct deposit before the due date. This was not clear enough when signing up. I have thus lost probably $20 per bill because I did not know I had to go online and buy the pack. So, if you choose them, go with the light plan, it's automated.
Simple as every service provider should be
I am a very conscious consumer and staying on top of the prices and services. I’m truly surprised that powershop successful formula is yet to be adopted across the industry.
-Simple pricing (no weird “pay on time” discounts).
-pay as you go ( no huge quarterly bills)
- low prices
What else do you need?
- Verified customer
Love what they stand for but...
I don't have a smart meter and am happy to pay a bit more for estimated bills as long as the amounts get sorted out when I get my meter read. However I got an alert saying they estimated $348 for a billing period and this was NOT acceptable. (Previous billing periods were $40+ for a 1 br.)
First response from customer service implied this was normal stating "the system can overestimate at times". Second rep's solution was to "turn off the alerts". (Why does Powershop think it's acceptable to overestimate bills 8-fold until they get a proper re...ading??) It was only when I insisted that there was an issue that staff put my billing on hold until they got a reading. In relation to this, I requested a smart meter but the company they outsource to (Vector) stuffed up. Despite having a date booked in, they cancelled without informing me (long story). I asked Powershop for help. First bloke I spoke to said he (after quite a lengthy explanation) couldn't help and someone would get back to me because they knew the case. The person handling the case emailed the next day, the only response was I had to call Vector to reschedule, who are actually really hard to get a hold of. I called Vector again, who said they needed 30 minutes to figure out what was going on and would call me back. (This was after multiple failed attempts - I was on hold for 20 minutes at one time!) Except they called after the 30 minutes, which I couldn't pick up because I was at work so now I had to try calling again. I asked Powershop to ask Vector to reschedule to the soonest possible day, no response. Submitted a complaint to Powershop however I missed a call the next day and they asked me to tell me when they could call back. Figured I don't need this stress in my life and have now switched back to my old retailer.
Quick, easy and transparent
We have been with Powershop for three years and can't fault their systems (website and app) or their customer service. I really like being able to track how much electricity we're using - especially over winter when we were seeing which approaches to heating were most efficient.
Gave me incorrect information which meant I had to pay a lot extra than I should have
Had solar panels installed by builder; when they were completed we went with our energy provider, only to find a letter in our mailbox to "the resident" (not even the correct address) that we had to be with Powershop or we couldn't access the solar power. Called Powershop and was told to disregard letter as it didn't apply to us and we were "owner occupiers".
However, when we recieved our bill, we discovered that we had recieved no discount. Called Powershop again and the person told me she would email her manager and someone would call. No-o...
Will rip you off
Our power bill has been around $160 per month give or take for 9 months to all of a sudden costing $800 for one months usage right when the new bill cycle occurs. All Power shop could tell us was we had a faulty object and would need to get an electrician out. I understand bills vary in price month to month but we haven’t changed anything majorly so how has it gone up this much???
They were good.
Prices are not competitive enough and i have been forced to leave. There is no point paying more for the same product that others offer cheaper. Get onto Elysian energy folks. They'll be the cheapest for 2020.
Not sure what is happening here but my daily consumption has gone from 25kw a day to 7kw with Elysian. Is there something dodgy going on with Powershop? My bill has gone down by 2/3.
Really happy with the service and costs
I have been with Powershop for about 18 months. I tend to avoid the basic packs and buy the Green Energy and Community Energy packs. I buy all the packs in advance and check my meter about every two weeks, and I keep my costs down by turning off devices at the powerpoint. This works out costing me about $45 - $50 a month. I recently moved house and staff were really helpful and the transfer experience was seamless.
When I eventually install solar panels I hope to keep my relationship with Powershop going.
Excellent service, reasonable pricing and the greenest!
Been with Powershop for about two years and have moved twice with them. All interactions in relation to moving has been hassle free. I've found them to be very competitive on price. Rated number one by Greenpeace!
Great experience over a number of years
Have been with Powershop for a couple of years.
My experience had been great.
I love the business model. Everything is done electronically.
The app is great. Keeping track of usage by hour and day is easy as is purchase of power.
If you make an effort to understand the business model you will see thst rates are vety good.
- Verified customer
Worst of the lot!
I signed up with this company after leaving one of the bigger named power co's and boy did I regret it. Was promised a smart meter, which never arrived, and was also promised the ability to self read the power meter as I work full time and have two large dogs making actual reads problematic. After the initial shock of having the $250 debited immediately for no services actually given, I too received bi-monthly emails saying I was behind in my payment (which was setup as auto debit as required). I finally had enough when they advised after 6 ...months that due to the meter read not being conducted they were going to cut off my power, even though I've been overpaying due to their overestimation of usage. Followed up with energex and Fair Trading, but honestly, don't bother with this lot.
Had been with them for a bit before I shifted house and didn't need any electrical providers for a year. I shifted again and I contacted them again, because I was happy I get to speak to a person instead of a computer when I ring them. It's really annoying when they send weekly messages saying I'm behind on my account even when I'm in credit. I've rung several times to clear it up. Initially they always want to argue but when they look up my name they see I'm like $200 ahead. They argue that technically I'm behind even though I'm not. I ended ...up ignoring all weekly messages. They have promotions/discounts offers every couple of months. One was, use 50% less electicity on a certain day after I got a text, and get a cash back on next bill. I did use less than 50% but I got nothing. Rang up. Again, clear up their error about being behind. They said it's 50% less based on average. I did. Then it was guessed, it must be judged as 50% less 24hrs after promotion message is sent. Which I didn't do but I asked could she find the real reason so that I'll know next time. The Operator gets back after awhile and says that because I am a low user of electricity I don't apply for this promotion. It usually happens to other pensioners too. Okay, I let it go. Another promotion was a free day of electricity. I had to register my interest. I did. I got a message stating they'll notify me the date. They had advertised this by email, text and App. After a month without a date given I rang. The Operator wasn't happy I pay ahead and I don't use their weekly sales specials like, 'Betty White & the Golden Girls', or 'Put your bin in', or the 'Scooby Doo visits Cloes' Specials. I'm constantly bombarded with Specials. Specials this, Specials that. The Operator doesn't know about the Free Day. Then there was the Transfer your Gas to Powershop if you're an existing Electricity customer and get $100 off your Gas bills over the next 4 months. I spoke to the Operator and specifically mentioned the offer, which they knew about, and they transfered my gas account. I waited 4 Gas bills for the discount to show. Nothing. I rang up and they know nothing about it. Frustrating. I'm sick of the weekly messages saying I'm behind in payment when I'm not. I'm sick of the Specials. That gas scam discount was the last straw over the last 2yrs and today I'm going to start looking for another provider.
Fantastic. Free SmartMeter. Solar friendly.
Fantastic. Free SmartMeter. The best off-peak power price available. (Origin refused me to go to TOU meter) I have 6 people we are very heavy users. I am lucky to have set up Solar and Battery and in summer it costs only $3.80/day. Work out what you want to pay then prepurchase from the shop. It is a bit strange giving them money then using that money in the shop to buy power at cheaper rates. Great idea. It takes a bit to get your head around it. Needs a good video with PDF of how it all works from a customer focus. My experience they are fantastic. My advice get a 7-10kw solar system with a 10kw battery and you will never look pack at high prices for power again. https://tinyurl.com/powershopCheap
great company! extremely happy with them
I've been with many different power providers over the years, and have finally found the best!
I love how powershop allows you to pre-purchase power at heavily discounted rates in advance. such a better way to put the customer in control.
the mobile app is fantastic! you can see your power usage breakdown by the hour.
they often run promos where you get a bonus if you keep your power usage down for a set 2 your period.
amazing company, leading the pack in green power and ethics.
Disappointed and shocked!!
We've signed up last month and what I've seen was a shocked . Gas was soooooo high and our power seems ok at the moment. we never had a gas that almost $200 for a month? That is not right. Back in auckland our gas per month between $70 -$80 p/m I know is not Australia but I'm just saying. Thanks .
They will rip you off
I am a pensioner and they charged me hundreds of dollars per month for a tiny one person unit. My final bill was almost $50 for 3 days! I wasn't even in the house! They automatically take money from your account without much notice. I DO not recommended this company.
Reasonable prices as well as clean energy
For our electricity, we switched to Powershop a few months back and can't recommend them enough. It's renewable energy. They have clear pricing. We have had no issues with set-up process and never had dropouts.
Horrible company, charging the triple of your real consumption
I switched from Origin to Powershop with the promise of a cheaper account as we always pay on time and don't consume a lot of energy. I received the first bill worth more than $500 (my previous charges were never greater than $290), and that's how they charge, an unimaginable estimate for you to pay for what you haven't consumed. I had to call several times until I had the correct amount. To terminate the contract I also had many problems with improper charges. I do not advise this company, only headache to pay your bills.
- Verified customer
Have been with Powershop over two houses, one with Solar and elec, and the second with elec and gas. Have had no issues whatsoever, and love their app and customer service.
Have had other power companies claim that companies like powershop "gouge" you unless you prepay. which isn't true. It's simple to see when you compare base rates!
Beware of Power Shop They Will Damage Your Solar System & Inverter
Just wanted to let all know to keep clear of Power Shop, with whom I switched from AGL . the smart meter got installed and solar quit working straight after that. Vector who is Power Shop subcontractor is deflected that they've done nothing wrong. the install was correct . Power Shop is today 28/10/19 advised that i'll have to call out an electrician to have a look at my who solar unit . overall experience with Power Shop has been worst . I regret leaving AGL, whose service is far better than that of Power Shop .
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Questions & Answers
How can I receive a gas disconnection notice from Powershop Australia for not creating a gas account with Powershop Australia when I already get my gas and electricity from Red Energy? Are they trying to bully me into setting up an account with them by threat of disconnection?
Powershop A.Powershop Australia
Hi Michelle, thanks for reaching out. You can only have one supplier per meter point, so there looks to be some kind of mix up with your supply. You will need to confirm that you are being billed by Red Energy for the correct MIRN by checking your meter serial number. It's possible that you have the incorrect MIRN signed up with Red Energy, and Powershop holds the rights to the correct MIRN. Equally, it's possible that you have the correct MIRN signed up with Red Energy and the MIRN that Powershop holds the rights for is actually a neighbouring property, but either way it's something you'll need to get sorted or you could risk being disconnected. We're happy to help with this - give us a call on 1800 462 668, or Red Energy will also be able to assist by comparing your meter serial number with the MIRN. Cheers, Peter
Wow so many negative comments, Im really hoping theyre not true but willing to give you a try and see how it goes for a couple of months
We've signed up last month and reading all the negative comments too that really scares me. At the moment I've check our gas and it cost almost $200 ??? That really a shock. what else could cost us more during next winter? ...I'm thinking of switching. At the moment so not happy what I've seen In my apps.
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