Powershop Australia

Powershop Australia

 Verified
Powershop Australia
2.4

578 reviews

PositivevsNegative
30% · 172371 · 64%
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Transparency
2.2
Customer Service
2.5
Rates and Fees
2.2
Transparent, easy to use app
Customer service sometimes unresponsive
Reviewers have sometimes been overcharged

Reviews

578 reviews
578 reviews
WH
WHBrisbane10 posts
 

Incomprehensible bills. No idea what I'm paying for

The bills are always based on estimated meter reads. I think they've only done one real read in a year. The estimates are way way higher than my actual use and I hate having to correct them by doing my own meter read every month. So they usually owe me money because of overcharging and it's my job to get my own money back from them. What a great deal, not.

The bills also include charges for "power packs" that make it impossible to understand what I'm actually paying. I assume this is the point.

I tried for a year but it's way past time to switch. Not recommended at all. Show details

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Mary F.
Mary F.2 posts
 

Rate rises without customer knowledge

Rate rises with no transparency .. not great for customer confidence .. others are significantly cheaper Show details
Rates and Fees
Drew H.
Drew H.Mid North Coast, NSW
 

Money grabbers and rude customer service

By far the worst power company we've dealt with. Not only were we getting ripped off, but the customer support is shocking and rude. I highly DO NOT recommend Powershop Australia. This is why we canceled our account but they are still proving to be difficult, charging us for a meter that was free when we had it installed almost 6 months prior, however, now want us to pay for it since we're canceling our service. They didn't even ask any questions when we first called to cancel our account, which goes to show how little they care about their customers. Do yourself a favour and avoid this company at all costs even if their prices appear affordable - you will get stung just as we have. Show details
Glenys D.
Glenys D.
 

Don't touch them

Absolute incompetence without a care. They continually tried to connect power to the wrong address even after they had been advised numerous times it was the wrong address. An unbelievable display of utter incompetence. Show details
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Yang
YangSouth East Queensland, QLD
  Verified

Not recommend at all

Been with powershop for one and half year now. I didn’t choose powershop. My builder (Brighton Homes) co-operate with powershop when we built new house. Suddenly they emailed me to charge extra $440 without explanation. Called to customer centre and found it causes their internal error. They charged extra $$$ due to their internal error without explanation and apologies. I wrote a review for Brighton Homes with five stars already but I think I need to write a revised review again for Brighton Homes about this matter as well.  Show details
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pdjhh
pdjhh20 posts
 

Secret price rises

Classic scam behaviour - get everyone in then secretly ramp the prices up while you're in the bahamas. Show details
Sonja H
Sonja HSouth East Queensland, QLD2 posts
 

No good Powershop expensive

My bill charges have come in at $2700 from power shop for 9 months change to another company they bill you monthly instead of quarterly Show details
Transparency
Customer Service
ninja020000
ninja020000South East Queensland, QLD
 
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ricardo74
ricardo74Southwest, VIC8 posts
 

Happy Powershop customer

Felt it was important to post my positive experience with Powershop given quite a few negative reviews.
I've been really happy with them so far, saving around 30% from my previous deal with Energy Australia. The app is great and easy to track where your bills are at.
Managed to get an even lower rate due to the (good) govt policy that companies must state if there is a better plan you can move to.
Customer service was excellent when I rang to switch. Show details
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ancient artist
ancient artistTintenbar31 posts
  Verified

Disappointing Provider

I have been with Powershop for many years. Since their ownership changed hands I have become increasingly disappointed.Their pricing has increased considerably and when I have tried to phone them to discuss their increases I have had a lot of difficulties trying to get to speak to anyone.I have sent them emails to get them to return my calls without a response.They were very good under previous owners and did once have a good reputation. I will spend some time now looking for a better provider. Show details
Eva
Eva2 posts
  Verified

Overestimating the electricity usage

The powershop overestimated the electricity usage 5 times so I have contacted the Powershop to fix it. However, the powershop still charged me even I sent the photo of meter reading to the powershop. Show details
Mike
Mike6 posts
 

Misleading opportunism

Increased daily charge by $0.26 per day from $1.0246 to $1.2912
Decreased the FIT from $0.12 / KWhr to $0.06 / KWhr

There no notification at all, I Had to ring them to find out, they claimed they sent me an email

Changed immediately to AGL Show details

L P.
L P.
 

Terrible

Very poor customer service, arrogant and entitled personal. I would not recommend to anyone! Show details
Rob
Rob7 posts
 

THEIVES

Theiving dogs, up prices, half feed in tariffs and our slimy government don’t do anything Show details
Ed Loffeld
Ed LoffeldHunter Region, NSW9 posts
 

Go shopping and change

For all of you complaining about Powershop increasing rates and halving FIT - easy answer- go elsewhere like I did. New daily rate 0.88 inc and kW 0.33 with guaranteed 10c FIT for 12 months. Vote with your feet and maybe this company owned by an oil conglomerate will take notice- maybe. Show details
Transparency
Customer Service

Questions & Answers

Stephen
Stephen

Can any advise if Powershop have the equivalent of control load 1 with limit of 8 hours per day i.e. the old off-peak over night rates. I have a solar Hot water system boosted by this and it keeps call on electricity during the day due to 16 hours /day electrical energy availability rather than getting the chance to heat up using the solar hot water system itself. Plus the rate for this availability is considerably higher (similar to control load 2) which I don't want and don't need

robert s.
robert s.

Is powershope cheaper then origon

Daniel
Daniel

why is powershop taking money out of my account on top of us paying the bill?

Powershop Australia
Powershop Australia   DM   
David W.
David W.  

When people start a reply with 'Hey Daniel' it indicates that they have not been educated about about how to show respect for their clients

Jay
Jay  

Agree. What a non-answer, at best. Why bother.

See all Powershop Australia questions

Details

About Powershop Australia

Powershop Australia sells energy to businesses and homes in Victoria, New South Wales, South East Queensland, and South Australia. It was launched in Australia in 2012 and is part of Shell Energy Australia.

With Powershop Australia, there are no lock-in contracts, hidden costs, or exit fees. The energy provider offsets 100% of carbon emissions associated with their customer’s energy use, which is certified carbon neutral in accordance with the government’s Climate Active Carbon Neutral Standard.

What have reviewers thought of Powershop Australia so far?

There have been considerably more negative reviews left about Powershop Australia than positive reviews. Among positive feedback, reviewers praised the easy to use app, which they said was transparent about their energy use and made it simple to track.

Reviewers who had been with Powershop for a while said that while initially customer service was great and responsive, this had changed in more recent times. Among negative reviews, reviewers said it was difficult to get a hold of customer service representatives, and that they were sometimes overcharged for their electricity, even when their meters were visible and accessible.

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Visit official website

Contact info for Powershop Australia

Mon8:00 am - 7:00 pm
Tue8:00 am - 7:00 pm
Wed8:00 am - 7:00 pm
Thu8:00 am - 7:00 pm
Fri8:00 am - 7:00 pm
SatClosed
SunClosed
  • ABN: 41154914075

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