- Verified customer
Worst of the lot!
I signed up with this company after leaving one of the bigger named power co's and boy did I regret it. Was promised a smart meter, which never arrived, and was also promised the ability to self read the power meter as I work full time and have two large dogs making actual reads problematic. After the initial shock of having the $250 debited immediately for no services actually given, I too received bi-monthly emails saying I was behind in my payment (which was setup as auto debit as required). I finally had enough when they advised after 6 ...months that due to the meter read not being conducted they were going to cut off my power, even though I've been overpaying due to their overestimation of usage. Followed up with energex and Fair Trading, but honestly, don't bother with this lot.
Had been with them for a bit before I shifted house and didn't need any electrical providers for a year. I shifted again and I contacted them again, because I was happy I get to speak to a person instead of a computer when I ring them. It's really annoying when they send weekly messages saying I'm behind on my account even when I'm in credit. I've rung several times to clear it up. Initially they always want to argue but when they look up my name they see I'm like $200 ahead. They argue that technically I'm behind even though I'm not. I ended ...up ignoring all weekly messages. They have promotions/discounts offers every couple of months. One was, use 50% less electicity on a certain day after I got a text, and get a cash back on next bill. I did use less than 50% but I got nothing. Rang up. Again, clear up their error about being behind. They said it's 50% less based on average. I did. Then it was guessed, it must be judged as 50% less 24hrs after promotion message is sent. Which I didn't do but I asked could she find the real reason so that I'll know next time. The Operator gets back after awhile and says that because I am a low user of electricity I don't apply for this promotion. It usually happens to other pensioners too. Okay, I let it go. Another promotion was a free day of electricity. I had to register my interest. I did. I got a message stating they'll notify me the date. They had advertised this by email, text and App. After a month without a date given I rang. The Operator wasn't happy I pay ahead and I don't use their weekly sales specials like, 'Betty White & the Golden Girls', or 'Put your bin in', or the 'Scooby Doo visits Cloes' Specials. I'm constantly bombarded with Specials. Specials this, Specials that. The Operator doesn't know about the Free Day. Then there was the Transfer your Gas to Powershop if you're an existing Electricity customer and get $100 off your Gas bills over the next 4 months. I spoke to the Operator and specifically mentioned the offer, which they knew about, and they transfered my gas account. I waited 4 Gas bills for the discount to show. Nothing. I rang up and they know nothing about it. Frustrating. I'm sick of the weekly messages saying I'm behind in payment when I'm not. I'm sick of the Specials. That gas scam discount was the last straw over the last 2yrs and today I'm going to start looking for another provider.
Fantastic. Free SmartMeter. Solar friendly.
Fantastic. Free SmartMeter. The best off-peak power price available. (Origin refused me to go to TOU meter) I have 6 people we are very heavy users. I am lucky to have set up Solar and Battery and in summer it costs only $3.80/day. Work out what you want to pay then prepurchase from the shop. It is a bit strange giving them money then using that money in the shop to buy power at cheaper rates. Great idea. It takes a bit to get your head around it. Needs a good video with PDF of how it all works from a customer focus. My experience they are fantastic. My advice get a 7-10kw solar system with a 10kw battery and you will never look pack at high prices for power again. https://tinyurl.com/powershopCheap
great company! extremely happy with them
I've been with many different power providers over the years, and have finally found the best!
I love how powershop allows you to pre-purchase power at heavily discounted rates in advance. such a better way to put the customer in control.
the mobile app is fantastic! you can see your power usage breakdown by the hour.
they often run promos where you get a bonus if you keep your power usage down for a set 2 your period.
amazing company, leading the pack in green power and ethics.
Disappointed and shocked!!
We've signed up last month and what I've seen was a shocked . Gas was soooooo high and our power seems ok at the moment. we never had a gas that almost $200 for a month? That is not right. Back in auckland our gas per month between $70 -$80 p/m I know is not Australia but I'm just saying. Thanks .
They will rip you off
I am a pensioner and they charged me hundreds of dollars per month for a tiny one person unit. My final bill was almost $50 for 3 days! I wasn't even in the house! They automatically take money from your account without much notice. I DO not recommended this company.
Reasonable prices as well as clean energy
For our electricity, we switched to Powershop a few months back and can't recommend them enough. It's renewable energy. They have clear pricing. We have had no issues with set-up process and never had dropouts.
Horrible company, charging the triple of your real consumption
I switched from Origin to Powershop with the promise of a cheaper account as we always pay on time and don't consume a lot of energy. I received the first bill worth more than $500 (my previous charges were never greater than $290), and that's how they charge, an unimaginable estimate for you to pay for what you haven't consumed. I had to call several times until I had the correct amount. To terminate the contract I also had many problems with improper charges. I do not advise this company, only headache to pay your bills.
- Verified customer
Have been with Powershop over two houses, one with Solar and elec, and the second with elec and gas. Have had no issues whatsoever, and love their app and customer service.
Have had other power companies claim that companies like powershop "gouge" you unless you prepay. which isn't true. It's simple to see when you compare base rates!
Beware of Power Shop They Will Damage Your Solar System & Inverter
Just wanted to let all know to keep clear of Power Shop, with whom I switched from AGL . the smart meter got installed and solar quit working straight after that. Vector who is Power Shop subcontractor is deflected that they've done nothing wrong. the install was correct . Power Shop is today 28/10/19 advised that i'll have to call out an electrician to have a look at my who solar unit . overall experience with Power Shop has been worst . I regret leaving AGL, whose service is far better than that of Power Shop .
Poor Customer Service
I have been using Powershop as my retail energy supplier for a couple of years. Earlier this year I agreed to let them install a smart meter at my home. Recently I have had a problem with my power supply (converted from two phase to single phase to maximise the use of battery storage) and have contacted them twice, once about the impact on the smart meter and recently because the Powershop app isn't showing my power usage after the conversion to single phase. Both times it has taken over a week to get a response. The first time they stated they were unable to help. The second time (now 9 days after complaining) they claim they are still working on the 'problem'.
They rate very poorly on customer service.
Have been with Powershop for over 5 years and 2 houses now. Cannot recommend highly enough- great customer service and transparency- makes moving super easy too. The app works seamlessly -and with a smart meter you can really identify when you are using power and where you can make some savings. The future packs lock in savings and you can also plan ahead for future bills which are transparently estimated based on your past usage. If you don't have a smart meter yet - Get one free with these guys and see where your electricity goes. Am really surprised by the number of negative reviews here- not my experience and I've had some shockers with other energy companies.
My experience with Powership was excellent.
My experience with Powership was absolutely excellent. The staff members were honest and ethical. I am no longer with them as I cannot choose my provider as the other person I live with does not like it that they do not have paper bills, and you are discouraged over the phone verbal communication, and you are expected to mainly communicate online. I used them for about 12 months in 2017. Please note that I was not using much electricity at this time, I was a very low user. The prices were very cheap. This company is certainly not for everyone. If you live in a group, and all the group members know how to pay the power bill , know how to use the app, and co-operate with each other well, I think it would work better than if you live alone.
- Verified customer
Check your Bills - they are stealing
We were connected with Powershop with our Gas. When we moved and closed the account we were then charged twice for a bill we had already paid (june - september). They also insured me the reading was real however when I sent a photo to check our reading was lower than what they had on file. It took over 2 hours on the phone and 5 staff for them to see I had already paid for june to august so our final bill should only have been one month not 4!! I was lied to about the genuine reading and also being overly charged. Warning to check all bills before paying. Customer service was terrible and I would tell every one to stay clear but check when you disconnect.
No info to disconnect
Powershop is very easy to sign up to. But there is no help or info to disconnect anywhere on their site. My gas is with Origin, no problem setting a disconnect date online with them. Powershop just makes it hard.
The address in their Complaints Handling Policy is invalid and bounces (feedback at Powershop). That's rather convenient.
Brilliant and Beneficial in Every Way
I think I live in a universe quite different from those giving negative reviews of Powershop.
Since switching from our long term retailer, last December, our electricity bill has plummeted. We initially bought a Mega Pack and a couple of Super Future Packs as they came available. In all, we have spent less than $400 in our own money.
With Solar Feed-In credits we have bought every other Super Future and Special Pack as each has been offered. At present, start of September, we have almost $40 in credits still available and that will only incre...ase as the spring and summer proceed. According to our account we have already paid up until the middle of March 2020. That’s 16 months of electricity supply and usage for less than $400! The same period, in the previous year, cost almost $2000. None of this came about without a strategy for the judicious use of power. The Powershop website is a treasure trove of advice on how to get the best use of solar power as well as electricity monitoring and buying tactics. If you can’t be bothered checking your usage via the App, your website account and your meter then you may well find yourself not benefitting much. If you monitor and plan, like us, you will be more than pleased. One last thing. Six months ago we also changed our gas retailer to Powershop. Unlike with our electricity Smart Meter we enter our gas meter readings manually, which is very simple using the App. If we didn’t do this Powershop would, like some complainers have written, make a projected reading, sometimes predicting we would use more than we actually did and, consequently, charge more. These manual readings proved essential when were away from home for three weeks. We had a neighbour read our gas meter every few day and send the number to us. I then entered the reading on the App. When we returned from Europe our gas usage was as it actually was rather than a projected much higher number and charge. If you don’t have an electricity Smart Meter you could use the same method.
Fantastic & cheap... but may be complicated for some users
I find there rates cheap - especially when you purchase ahead & grabbing any specials. I was upgraded at my request to a smart meter for free in 2 weeks, Origin refused when asked. With all the specials etc it's like buying petrol when cheap, well worth the effort if you can.
rip off paying more for electricity than we used to!
When looking for a better energy plan a couple months ago. We were recommended power shop by electricity monster.
Said they were much cheaper than our previous company blah blah blah.
The rates seemed to be cheaper and after doing alot of cost comparisons with numerous companies we choose power shop.
I have the power shop app and monitor it daily. To my astonishment our household usage double..... don't know how? we haven't change our daily patterns from our previous bills ?
Powershop is charging us nearly 35% more a month than our previous e...
So easy and affordable and green.
I wanted power from sustainable energy & none that was linked to fracking. I use my Power shop account to input my meter readings once a month on the day as shown on the calendar on my account. I purchase power packs which often give discounts on future energy use. I also make sure I use my power sparingly & efficiently.
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Questions & Answers
Wow so many negative comments, Im really hoping theyre not true but willing to give you a try and see how it goes for a couple of months
We've signed up last month and reading all the negative comments too that really scares me. At the moment I've check our gas and it cost almost $200 ??? That really a shock. what else could cost us more during next winter? ...I'm thinking of switching. At the moment so not happy what I've seen In my apps.
Yeah I used to be on ~19c KWH and now it's 30c KWh.
My typical consumption was 15 KWh a day and now it's 28 KWh,
The usual bill was around $130 a month, and now it's jumped up to $270 a month.
AND nothing much has changed here - but your billing sure has.
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