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142 reviews
1  Resty S.  · Very disappointed! – I ordered last March and followed up and still untill NOW I Haven’t receive! I’m Very Disappointed! Order number 24571!
1  Scam  · Rip Off – Learnt from this experience. Always read reviews first before doing business with any company or any person. You will reap what you sow eventually.
1  Mooza  · Rip off merchants – Terrible, would never order from them again. Still waiting for an order from September 2020 and they do not reply to any emails
1  Jean  · Such a scammers!!! – I bought 2 sofa covers but i haven’t receive my orders and it’s been one and half years since i ordered it! I’m so disappointed!
1  Cox Deb  · Never delivered – Never got order. 7 months. Sent 15 emails and was told 5 times it was “resent” .. requests for refunds ignored
Angry customer
Angry customer
 

This is a scam company do not order anything from them. I ordered I April it now almost the end of June I’ve sent emails and no respose. Don’t order anything from these scum bags

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Sunny
Sunny
   Verified

I never received the covers and all ways to contact them were unresponsive.

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Diana mc
Diana mc Tasmania 3 posts
 

I never received my order either. so don't go there folks – Not 1 thing i ordered arrived so I thought I would tell you all not to order anything!

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Khalida
Khalida NSW
 

Definitely avoid company – ordered 14 July 2021, 3sofa cover they and now is 25 of august nothing happened Definitely avoid this. Company . And they stolen my money

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Liubov E.
Liubov E.
   Verified

Terrible! It is scam!!! If I knew what I will get in 3 month I would not wait! It is awful quality! – Please look at the picture how it will look like on your sofa!!! Very small, disgusting material, terrible costumer service that says everything looks good on picture and they do not want make refund!

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Fenella
Fenella NSW
 

Dishonest, unprofessional, evasive and fraudulent – Similar issues to all the other reviews. Ordered a sofa cover, waited months for it to arrive. The product was different to the advertised item (size and shade of grey). It didn’t fit my lounge and also was not suitable for a lounge without a gap between the back rest and arms. Contacted the company many times and was told many different versions,… Read more

one of which that a 20% refund would be applied. Months later and I’m still waiting for the refund!! Save your time and money, do not buy from this company (they trade under many names so beware!)

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Chloe Sophia B.
Chloe Sophia B. 2 posts
   Verified

SCAM! – I ordered from an add on Instagram in February is now June with no delivery, no replies to my emails Ordered and given Tracking numbers Customer information, text confirmation. What a waste of money!

Recent reviews

Annette S.
Annette S. NSW 2 posts
 

I got my order! – Hi everyone, like many people offering reviews here I too placed an order in April and expected to see my sofa covers within weeks. Around May I started to wonder what was happening and I received an email with a tracking number. That tracking number was unidentifiable when I checked it and I started to smell a rat. I contacted Pretty Little… Read more

Sofas and was given the response they were looking into the problem. Since then I haven't heard a word. My husband and I were so worried we contacted our bank and they put a hold on the payment while they investigated. Yesterday, out of the blue, an Australia Post delivery was made to my home and the sofa covers arrived! We have today rung the bank to let them know. I am very relieved and wanted to reassure all of you your order may still arrive. In fairness to the company I also felt I needed to recognise that the orders do arrive. Maybe the COVID-19 situation has made deliveries difficult?? Good luck everyone.

Livid
Livid
 

Scum of the earth – Pathetic,Rip off .an absolute disgrace l never received mine they just keep your money the scum of the earth .emailed hundred times proof of payment attached and still no response.l hope you go to hell !

Richard
Richard WA 6 posts
   Verified

Dont use this company! – Never recieved order (24475) after multiple emails sent! Ordered November 2021!! They are dodgy, shop else where!!

Disappointed customer
Disappointed customer
 

Never received my Order – Placed order No. 24401 Oct. 2021. Never received goods. Sent several emails but they refused to refund my money.

Noemí
Noemí
 

I have never got the cover that I purchased – Horrible, I purchased more than one year ago, and the parcel never arrived. I contacted so many times with the company but they refused to give my money back

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Kathryn
Kathryn NSW
   Verified

Nothing pretty about this sofa cover company – I ordered a sofa cover two years ago from this company and still nothing has arrived. "Support" would tell me that there were delays during Covid, that the product had been despatched - all rubbish. Now they add insult to injury by sending me promotional emails again. Stay away customers!

Very unhappy customer
Very unhappy customer WA
 

Disgusting service – Twice I have tried to get sofa covers delivered.. "ken" keeps emailing back to say he's investigating now been 2 months he's still sending same email..bad business keep away from them

Charlie W.
Charlie W. NSW
   Verified

Scammers * Don't Buy Anything Of Them!!! – I ordered 2 x sofa covers in July 2000 and I have still not received them!! Scammers!! They kept responding to your emails saying they must have been lost in transit or they should arrive soon or they have sent new ones or they are being held up in container ships at the port. They also go under "Pretty Little Wish" "Loxdy" Don't understand how… Read more

Facebook lets them advertise! They have on their sites "100% Satisfaction Guaranteed With Every Order" I bet they are 100% satisfied!

Dee74
Dee74 WA 3 posts
 

TERRIBLE COMPANY – I totally concur with ALL the reviews, my experience exactly! I placed an order last December 2020, emailed, and even phoned regarding order status- accepted their story of unavoidable delays etc. silly me placed a different order few weeks ago, became frustrated & puzzled when tracking details weren’t changing, & a similar pattern was emerging. I… Read more

wish I’d read reviews! Earlier! This company needs to be brought to account! How come there’s no control over their operations? Scammers for sure!!

Hima
Hima NSW
 

Scammer number 1 – Pretty Little Sofa Covers is absolute scam. I placed order (ORDER NO. #19442) on July 2020 which never delivered. They even stopped responding to followup emails

Disgraceful
Disgraceful VIC
 

Disgraceful – This company took my money over 12 months ago but I am still waiting for the covers Now they have the nerve to send me emails to buy covers. Very bad, Very bad

Tony B
Tony B NSW 3 posts
 

Useless company – Like many others here spent an inordinate amount of time emailing this company to see where my sofa cover was. Got responses like 'it's on its way, we've had delays, shipping company has issues' etc. Reality is they don't seem to have any concept of customer satisfaction. Nearly a year on, out of the blue, a sofa cover arrives - not the one we ordered - a random colour that barely fits. how they still 'exist' is beyond me...

Monica
Monica VIC
 

Thiefs – I bought one sofa cover since April/2021 and never came I sent an email and they said don't worry we'll sent it and never got it. I write again for the refund and they never respond again. They stole my money $100

Shanna
Shanna
   Verified

This company is a scam – I ordered in Feb 2020, never got my order. Many emails back and forth and no refund, then they stopped responding. Just got a txt today from them telling me that i could get a discount on my next order. I said i never got my first order and they sent me another txt saying that i was "unsubscribed" so they are still at it.

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Shelley A.
Shelley A. QLD
 

Didn’t get it – Kept getting an excuse why it wasn’t delivered. Then nothing except a message saying they are a little company Pathetic Avery disappointed customer

Kate G.
Kate G. 5 posts
 

Absolute scam – I ordered two sofa covers last year - had numerous replies from them then nothing. They have my money and I can't rate them as they are crooks

Waylette
Waylette NT 2 posts
 

Do not order from this company – Ordered sofa covers in January 2021. Now July 2021 and have not received the order or a refund! Definitely avoid this company.

Cheryl H.
Cheryl H. NSW
 

DO NOT ORDER FROM THEM....6 months and still no delivery – ordered January 2020 and have received nothing. Silly me for not reading all the reviews! Sent many emails, replied with information direct from templates all promising delivery. All crap. DO NOT ORDER FROM THEM

Jo-Ann S.
Jo-Ann S. NSW
 

What sofa cover - haven't seen mine – Ordered my cover 12 months ago. Said was lost and resent it. Still nothing. Now their support email bounces back. Scam artists

Vicki Collins
Vicki Collins
   Verified

Lounge Covers still not delivered – I ordered my lounge covers 12 months ago and nothing, I have sent emails and they say they reposted them and still nothing, obviously they think it is ok to rip people off, I work hard for my money and am very disappointed, I will never order anything off Facebook again

i do not have a facebook
i do not have a facebook
   Verified

no ratings deserved. deserves all the negativity and all the bad things that exist – like most here, the same reply of items lost somewhere, they have sent anther to replace. and it has been almost 3 months. and they are not cheap to begin with. liars and cheats. very very frustrating. however, on their website, good reviews were put up, blame myself for being dumb to believe those reviews instead.

Joanne S.
Joanne S. QLD
 

Paid Pretty Little Sofas but not delivered – Order from Aug 2020 (9 months ago). I emailed PLS as to delay . Received a tracking number which just says that the goods are delayed due to COVID. No change to status when checking again . Emailed PLS no response . Has anyone else had similar experience? Or received their order?

Gullible
Gullible
   Verified

Scam! Do not give them your money! – I feel stupid reading these reviews now that it's too late. I should have done my homework before trusting this company. My story is exactly as all other stories here. Waiting since Dec 2020. I wonder if anyone has received anything from this company, or are they just plain thieves? Is there any way to report such a scam company?

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