Pretty Little Thing

absolutely horribly company to ever buy from. do not buy from this website. their is far better companies than this. bought something for $25 on sale and now i want to refund it they are asking for $15 to ship it back!!! what’s the point of return at this point if im only going to get $10 back. worst customer service and company. will not recommend or buy from them again!

Terrible customer service. Quality of clothing was horrible and did not fit correctly. Generated a QR code for the returns and they did not work. I don’t understand why a company would have the option of generating a QR code for those who don’t have a printer, if the code doesn’t work. Takes DAYS to get a response from customer service. I… Read more

finally just printed a returns label myself. Then I get told I will have to pay per QR code generated, so I will be losing $15 per code. It was only when I threatened to escalate that they said I would only have to pay one shipping fee for the return. Will never purchase from them again, and I encourage others not to.

After reading the reviews here I was generally concerned about my clothes. I needed new clothes. Particularly with winter coming. Fits perfectly, to the size that I wanted. I was generally surprised at the accuracy of detail. Would absolutely buy again and it came 2 days early. Thanks pretty little thing Show details

I love many of their boots – I know that the clothes can be a hit and miss so I now order more from their boots, belts, accessories and beauty products. Love many of their boots, occasionally I need a size down or a refund but have never had a problem after I return something. I’m surprised with all the negative feedback. I always use normal postage because I don’t trust… Read more

express on these busy times. Never had a problem with PLT, have been a customer and lover for a long time. Only one note, occasionally I receive the belts a bit bent or already tried on, but with the discounted prices, I’m not complaining too much. If I really feel unsatisfied, I just return. A+ to the staff, I think they are doing their best at this time of business for Christmas and the new year.

Happy customer – Good delivery time,I Got what I ordered.Products were good.I would happily use again.Happy customer.Ordered off Aus site.Products look pretty good. Show details

I bought a shirt that was really itchy and gave me a rash. I contacted their customer service team and they told me they can't return it. They also had the audacity to ask for photos of my body that has the rash. I will never be buying anything from this brand again, poor quality items with awful customer service. Show details

The Worst experience!! I'll never buy from them again! They have terrible customer service. No one gets back to you. I wanted to return something because I purchased two different sizes, to see which one was more suitable. I created a return slip. It only gave me 7 days to take it to the post shop. I got sick and didn't manage to take it to the… Read more

post shop within the 7 days. The barcode was not scanning successfully in the post shop anymore (this was the 8th day). So I logged into my Pretty Little Thing account to try to recreate another one, it didn't let me because there was already one on the order active (even though it wasn't working). I contacted their support team through multiple ways (text messages, emails, Instagram). No one replied to me till more than a month later!! and then they told me that because it's past the 14 days they can't help me. Don't buy from them, it's a waste of your time and money.

Customer service is a joke. You can only contact them over social media messaging and they take days/weeks to reply. I bought a shirt named 'cotton shirt' so obviously I thought it was cotton, as the name suggests. It turned out to be majority polyester with only a little cotton and very poor quality. I asked to return it free of charge due to the… Read more

misleading name and after first ignoring me, they are refusing, even though they are breaching Consumer Law. Other items I bought I'll keep as they were on sale but quality isn't great. I wouldn't recommend this brand at all.

Rebrand consists of muted colours & designs. No more wide leg silky satin pyjamas, no more fun dresses or playful designs. No more comfy jeans or cute tops. Terrible fabrics including elastane/spandex in satin making it clingy & full of static & everything is still polyester just lower quality fabrics. The sizing discrepancy is off the charts.… Read more

Zero contactable customer service or responses by support staff. Basically overpaying 2x - 3x for shein products without the customer care provided by shein. Mistake trying it & will be deleting my account yet again!

Worst company to deal with, I suggest do not buy anything from them if you lucky u don’t need to exchange or refund but if you do it’s an absolute nightmare consider your money gone in the bin! No communication, no response to texts or watsup messages I will never purchase it seems like scammers Show details

Don’t even deserve one star.I wish I have read this page before I ordered. It’s too late I now I have ready made another order as wrong size The return label got declined at AU post so I contacted . They never replied to your message, I tried instagram , Facebook and messanger. ABSOLUTELY NOTHING. Only sent an auto message and that’s it. Now I’m… Read more

stuck with a bag of clothes that I can’t fit. Needless to say, their au10 is an 6/8 so I basically can’t fit in anything I bought

Made an order a several days ago and still have no received any shipping details, have go go through hoops before they will refund the money, also have to wait for the parcel to arrive, won't order again, And pay to return it, might I add, trying to cancel before they send it. Show details

Never buying anything from this store again. False advertising and sizes are never right. Sent me damaged pants and no return or refund, no response from their customer service. Avoid at all cost! Show details

Express delivery arrived a month after ordering with no response from customer service on multiple platforms. When I raised a claim they advised that they shipped it and it was not their responsibility if it was lost in shipping which is a violation of consumer laws. You cannot raise a claim without agreeing to a list of statements which attempt… Read more

to violate further consumer laws. Disgusting customer service, scammed me out of my money and the products I actually received were appalling quality. The bag arrived dirty and cut open.

I would give zero stars if that was an option. Received faulty items and inaccurate to photos. Initiated a return. Failed barcode scanning at the post office and they were not able to generate a returns label. Contacted PLT on IG, msg and FB. Finally got a response after 2 weeks. They cancelled the return so I could re-initiate it. Error to… Read more

re-initiate due to "out of return window 28 days" - it had not been 28 days yet. That was 2 months ago and I still haven't gotten a reply from any platforms including following up with multiple emails. This company is complete trash. It needs to go under.

So bad don't do it ! Forget the fact the quality of majority of the clothes are terrible the customer service is abysmal and non existant the only want to contact is via instagram or Facebook messenger where you will be met with a bot who isn't trained to deal with anything beyond "your order is on its way" im not looking for my order im trying to… Read more

return it i already have it !! I've been scammed out of paying a delivery fee for a return that couldn't be processed as the QR code i was given was dodgy so neither the post office or parcel pick up could scan it such a waste of my time The clothes are wayyy over priced and it's not worth it You would have better support through Temu or Shein This company is rubbish

Ordered on the 14th of September, did express delivery because I will be needing it on the 20th. Haven’t received my order until now. Never again will i order on this shop.

Postage was extremely slow, customer service has been absolutely disgusting. I received a faulty product and I’m still trying to get it resolved. Will not buy from them again. Show details

Their customer service is 90% AI generated that uses the same 2 responses to every question. I asked to talk to a real person and nobody every contacts you so you have to reach out again and speak to AI, it just goes around in circles and i’m sure a lot of people just give up so they end up winning with more money in their pocket. I ordered 6… Read more

items. One was completely incorrect, and three were poor quality and nothing like the images. I contacted PrettyLittleThing 8 times, clearly stating I would not accept being charged to return items that were misrepresented or faulty as I had already paid a pricey $20 fee to have them shipped to me so why should i pay even more to return faulty and misleading items.

They ignored every message, referred me to their generic policies, and eventually refunded me — charging a $14.99 return fee I had explicitly refused. They acted without my agreement and denied me any chance of fair resolution. This breaches Australian Consumer Law, and I’ve now lodged complaints with Consumer Affairs Victoria and the ACCC.

This company does not respect consumer rights. I will never order again and strongly advise others to avoid them.

Ordered a pair of jeans, recieved the wrong ones, returned them and they took my refund money saying it was returns fees, after this my mum bought me a pair of the jeans I originally wanted, they sent my mum the wrong pair of jeans again. Absolutely awful.

I ordered an item and the colour didn't match the photo online. I went to return it and was prompt to pay a $15 return fee. I reached out to customer service, which disconnects and sends you back to the ai after each message, and was told the return fee was waived. I went to return and as I had a second item to return, was told I had to pay the… Read more

$15 return...I contacted customer service again and said both items are being returned together why am I paying the fee, if it's been waived. They're explanation is, it's only for the jacket?!?!?! So I'd send two parcels? One with free return and the other not? Or send them both together, and pay the fee, which defeats the point of waiving it? I reached out by email and asked for the matter to be escalated and have not received a reply. Definetly not purchasing again and talked to friends who have also had poor experiences with PLT.

Charged £ (UK Pound) prices disguised as $AU – I went to a garment website, Pretty Little Thing, believing it was Australian ( its URL ended with .au, there was an Aussie flag icon at top left of screen, and the money denomination was AU$ symbol), so I chose then paid for what I thought was $25 Australian money. . . It was for the a specific item which my niece wanted for Christmas. (It turns… Read more

out the item SHOULD have been truthfully priced and denominated as being £25 - UK Pound, clearly with a pound £ symbol, it was not $AU25 in actual value) I was in fact charged $AU37.99 + $AU1.12 international VISA conversion fee. . . I have reported this to our Australian Government Scam Watch and other Consumer Scam Guardian Organisations to hopefully inform the Australian public and our vulnerable youth of this UK based organisation’s deceitful practices. . .

Be aware that what you see may not in fact be what you think. Read their reviews!!!!!

MY OWN FOLLOWUP… I hope every Australian has read over this review. Cheats and theives disguised as professional outlet.

Unhappy – Shipping time is ridiculous, twice now i have ordered and both times my items have been delivered 2 weeks or more later then the original time frame. No help from the team apart from them repetitively giving me my tracking number and telling me things I already know! Won’t be shopping with them again.