Reviewer Photos & Videos
Purchased a pair of shoes that said AU size 9 - a size 7 arrived, according to their size chart a UK 7 is a AU 9. I couldn't even get my foot in. The UK size 7 is an AU size 7.
2 months later and never sent
Bought 2 items in September. Tracking still says being "packed" two months later. Contacted them and they claimed it must've been lost in transit. More likely, it was never sent as the status never showed it was posted. Will never shop here again.
Avoid at all costs
According to this unscrupulous company my package has been flying to my country..... for 9 days.... they are not to be trusted and I wish I had read the reviews before ordering. There are many, far better companies to spend your money with.
Very horrible service, my order is 2 months late and no reply when it comes to contacting them. Was unable to get my money back and I will never EVER be purchasing from them again.
Sent me the wrong product and size
I ordered a shirt online and was sent the wrong sized shirt. I looked up the return process and it costs just as much for the purchase.and delivery as it does the return! When something like this is out of your control, it should be back on the company to sort it! Never again am I going to order from ",Pretty Little thing" again.
- Verified customer
Nothing to fault. Except..
It was easy to find products I needed. And in the right size/category.
I thought they were based in Australia but they’re UK based so that’s confusing. But the tracking was up to date with aus post. No problem at all. It didn’t take very long to arrive, but even so, I would not have minded if it took a month or more. (After learning its UK based, and covid.)
Everything was much better quality than I expected as I’ve had a poor experience with another, but similar, clothing company.
Everything was true to size, so much so that you don’t need to upsize to get a more over sized fit on an over sized item.
My order was a win. I love every item and i know they’re not going to start falling apart after a couple wears.
- Verified customer
Terrible!! Waste Of Money
Can't believe I have been scammed by this company. A year ago, I ordered a jacket and the colour was completely different from what shown on the website. However, didn't return it because I've read so many negative reviews in regards to returns. I can see PLT is still selling this jacket, so I asked them if I can return it and have a credit instead of a full refund. Customer service said this is not possible. They also said that the difference in terms of colours might be due to the lights used on the photoshoot or even my phone screen!! I wished I believed to negative reviews. Absolute waste of money.
No No No 0/10
Quality is disgusting.
Dressing myself in a bin bag would suffice.
Actually, I did that once and the look turned out better.
Yes, I looked better in a plastic bin bag than this junk you sell.
Not even worth one star
Getting a refund is a absolute joke. Waited the 28 days and I still had to follow up on it. I bought 4 items, returned 3 items. Dresses were poorly made. Will never purchase from PLT again
Rubbish. Waste of money and time!!
Absolutely crap company. Don't waste your money. Clothing it very cheaply made and not worth a cent. Customer service is a massive headache. Had to persist to get money back on return after one staff said I would other staff didn't listen to this and gave me a run around. Steer clear!!!
Really wish I had of read these reviews before purchasing - terrible quality
The ordering process was easy, and site was useful and well laid out for a good UX.
Pricing was amazing (which should have been my first red flag).
Postage was quick and reliable, so very happy with that.
Accessories ordered were okay - 3 x hats and a purse/clutch.
Unfortunately the quality of the product is absolutely terrible - to the point of unwearable. Almost all clothes I purchased were completely see-through - and given the style of them, they were ones where wearing a bra was not possible. The sizing was incredibly small. I even purc...
will NOT purchase from again
Placed order via after pay for a large amount had already made my second payment and the delivery hadn't even turned up yet. When it finally arrived an item has leaked all through the package not impressed extremely long postage times and pathetic packaging tracking didnt show anything at all the package never moved . WILL NEVER PURCHASE FROM HERE AGAIN
- Verified customer
used to be good
I used to order from here all the time. i bought a dress last year which was great and i wore it every where. i then bought the same cut of dress in a different colour. i was shocked to find this material and completely transparent and not the same quality of the last dress i purchased. the other items in my order were also like this and unwearable. i am really dissapointed and won’t be buying from them again. their quality has gone downhill and i’m upset.
Products were misleading
I recently purchased oversized tshirts and they were extremely misleading. Some of the same style yes, yet different fabric, cut, sizing and style altogether. Not happy with the quality and advertising.
MY BANK SAYS THIS SITE IS A SCAM
There is a popup on the payment page that wouldn't let me checkout without a code to send to phone - the code was not sent to my number...contacted them on facebook and they said my number was wrong...called the bank and they said it was a scam and asked if I wanted to block my card for now....beware!
- Verified customer
sent the wrong things, extremely bad quality
I bought a dress which is advertised as a long sleeve off shoulder pastel blue dress, what i received was a black and white sleeveless strap dress. Completely different style and colour. Extremely disappointing. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. it looked like a primary schooler's DIY project.
A black off the shoulder dress i bought barely covers my bottom, it is supposed to reach mid thigh according to the website, i am 158cm for reference...
Bikini top but label says Dont get me wet- Poolside posing only???
I brought what I thought was a whole bikini as the picture shows the girl in both top and bottom. I did not read that it was only the top. Most websites take just a picture of the one item, so it is not misleading. Then I look on the label, and it says, don't get me wet - I am for poolside posing only??
Barley wearable, such bad quality!
The white hoodie I got was almost see through and made out of some kind of horrible material. Any white dresses or tops are made of see threw material making them unwearable. Clothes look great on the models but terrible in real life.
Questions & Answers
i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.
I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.
how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$7.99|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
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