Do you even have customer service?
Ordered a package that had the wrong address on it! I emailed 4 different times to let them know to try and change it but NEVER got one reply!
The post office returned it to sender because it was too late by the time they had it to change the address and I never got a refund or even and email. So hope you enjoyed the free $40
Disgraceful Customer Service!!
Extremely unprofessional customer service. First I was told I'd receive a refund, then the following email said that was no longer possible and they continued to repeat themselves in three of the emails they sent me asking if I could pick up the parcel which I had told them wasn't possible, still refusing a refund even though I sent them proof of me being told I would have a refund. Very rude and unprofessional, I shall not be shopping at PLT again, too much hassle for poor quality clothing.
Terrible quality and sizing
Disappointed by the quality, style, sizing and cut of all the items I received. Everything looked and felt cheap - and the images displayed on the site did not fit the items I received. Underwear bought had no stretch or flexibility - and within one wash lost its shape. Shipping also took 21 days. Returned 5 of the 8 items I bought and I still think I paid more in shipping than the remaining 3 items should be worth.
Amazing, and speedy service!
Ordered a pair of silver stilettos from their website, I would recommend going down a size, but for the price of $24 they are perfect!! The delivery came super fast, and was packaged perfectly. Would definitely order more of their shoes again !
- Verified customer
Never had any problems, good clothing
I've ordered a total of five clothing items from Pretty Little Thing, and they have all arrived on time and are good quality for the style that I like. They almost always have some sort of sale on so the clothes are really affordable. I've never had a problem with see-through clothing as some of the other reviews say, and they were all true to size. Highly recommend <3
Ill fitting cheap see through clothes
Granted these clothes are very cheap so you don't expect great quality however I ordered 14 items and every single item is made from incredibly thin cheap material that you can fully see your bra through, the sizes run incredibly small so I ordered up a size but the main issue is they all just seem to fit really oddly, they have either really tight necklines so that any buttons become skewed and look odd or they are really loose and don't sit properly across the top. All of the bodysuits are cut really high at the sides so you can't wear them with even high waisted jeans or your skin shows through (not a good look). The clothes also have a weird chemically smell. Thought I'd give them a second chance but never again
- Verified customer
They always have 50% Off sales so they are my go-to for affordable clothing. While have had a few sizing issues (to be expected with online shopping) I generally find the pieces good quality for the price. Super speedy delivery too!
Disgusting Clothes & Customer Service
I spent $250 to order clothes for my birthday. When I received the clothes there was x1 see through dress, x1 dress that was 15cm to short even though I ordered a size bigger then what I usually wear, a jumper that was ripped at the bottom and was already falling apart, another dress was so small I couldn't even get it over my head, another one the sleeves were sown on incorrectly and didn't match (one was sown on back to front), The swimmers were made out of the worst fabric ever. I am so disappointed. I have emailed them to try and get a refu...nd, I have spoken with 3 different customer service employees and they are all telling me a different thing, one said send them photo's and label which item they are and they will give me a refund ( Did that), another said we can send you out replacement clothes ( as if I would want to have them replaced when I have already paid so much for damaged and unwearable items), The other said oh can you send them back to us and I will offer you a refund ( so they want me to pay another $10.00 to send their faulty items of clothing back just so I can get a refund) Yeah totally want to spend more money for nothing! Stay away from this site, you will be nothing but disappointed and waste your money! Problem is still unresolved and I still have nothing to wear for my birthday :(
To be fair, a few things I have purchase have been half decent but their clothes are crap! Look nothing like the picture and are usually super see through! I purchased a skirt recently that was a nice deep pink colour and when I received it, it was a pastel orange colour. COMPLETELY different, no where near each other. I contacted them with photos and they tried to tell me it was the same skirt in different lighting. UM no ! The skirt I got was definitely orange and would not even come close to the picture on their sight in any universe. Their returns service is also terrible. STAY AWAY! Shop somewhere better like princess poly
- Verified customer
Shipping times are a lie and clothes are awful quality. What a scam!
What a terrible experience! I have purchased from them earlier this year and the clothing really looked nothing like the advertised pictures - same design but the fabric and quality is not the same! It's as if what you receive is a budget version of what is advertised.
I recently made the mistake of giving them a second chance - I spent over $200 on clothes and paid for express shipping. I was supposed to receive the items within 4 working days but of course they never came and now I am being told to wait an ADDITIONAL 3 weeks on top of the e...xpected arrival date - imagine that!!! I paid for express shipping and expected to receive the items within a quick period of time but AFTER I paid i'm told it'll be an extra 3 weeks. WHAT A SCAM! They know people won't buy from them if they write the true shipping times! So misleading and dishonest. Save yourself the headache and money and buy from somewhere else!
nervous first timer surprised and satisfied
i was nervous about ordering after the mixed reviews but i did it anyway and was really pleasantly surprised, so easy to navigate and find what i wanted, my order came in three days and they were the perfect fit, nice material nothing missing would honestly recommend and they’ve definitely got a new customer for life with me
- Verified customer
Cheap clothes and not the good kind. Not like the pictures or videos. Maybe spend less money advertising and more on quality control. Literally gave me a see through dress!
don't waste your time or energy
I don't understand how this business is still running... I ordered about $160 worth of clothes recently and one of the items they didn't send and said they had ran out of stock then later that day/ week still advertising it. processed a return said that that send me the postage sticker then they send me the email with out the postage as promised. I have also been waiting for my refund for 3 months now. refund processed in july have no received my Mondey. abosolutly disgusting they should be ashamed that they have taken peoples money and robbed them.
I ordered a package last night ( Sunday night) at the cost of $150. I have shopped with plt and have been happy but last night I didn’t realise my old address was linked to my account. There is no where to change it so I have emailed them and they said there is nothing they can do. My old address is on the other side of the city. They have been very unhelpful and left me in a shocking position. I can’t cancel as they said they don’t know that. So now I am stuck. Someone will still my package. They are very unhelpful and need to learn customer service.
I received my order today except they sent the wrong item you can't speak to a representative and if you message them they say there is no representative available. I'm now reading people will return things but they do not get a refund. I'm not paying more money for their mistake. I shouldn't have to pay for postage for THEIR MISTAKE! If you dealt with other stores you wouldn't have to either the postage would be refunded as it's their fault! What kind of store doesn't have a call centre! Never again. These people are con people don't shop with...them. I'm not paying for postage to send back an item that they sent wrong. A genuine store would send the right item and return postage bag with the item these people don't so suss! Save your money do not shop with them it's hell to deal with.
Quality is ok
My items arrived in time, packed really well. The quality of my skirt wasn't the best. Firstly the zip was broken and second it felt like umbrella material which was weird.
The customer service though was really good and sorted out the issue with a refund
If just research the fabric before you buy and go up one size.
Don't waste your money!
I bought my correct size which was grossly over sized in the bust so paid to return them and paid to postage to get the next size down and what so I get? The bust area is as big as the bigger size. Basically a size 10 dress with F size bust cup with no exaggeration. Garbage. Now I have to pay a 4th lot of postage to return it a second time.
Sent me the wrong items
I had ordered clothing worth $64 with shipping included and had been delivered completely the wrong items! invoice and order on the front of the package was correct yet had 2 very different items. When i had returned i didn't even get a full refund, only $57 so i still had to pay for shipping and even the price for return! terrible service and organisation is disgraceful never ordering from here again and never recommending to friends...
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Questions & Answers
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$7.99|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
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