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Pretty Little Thing

Pretty Little Thing

1.8 from 389 reviews · View Statistics
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Reviews

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Bad quality, poor looking materials

published

Honestly I ordered five different clothes including a straight pant, corset top, ling sleeve swim suit, two bags and a dress. None is good. Such a waste of time and money. The clothes in the photos looks nothing like original materials. No quality, sizing is going where I couldn’t figure out. If anyone from the pretty little thing watching this, please give my money back. It’s a request coz you guys don’t even have customer service. Thanks

Incentivised Review No
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Waste of money!

published

They sent a ripped dress and the other one is paper thin. Very poor quality clothes, not worth the money.

Product Quality
1/5
Incentivised Review No
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Chantel
ChantelGreater Melbourne (Inner), VIC

Don’t ever pay extra for express delivery

published

I paid extra for my parcel to deliver earlier, it hasnt arrived. Tried to contact them on WhatsApp, it took hours for them to first reply, and then kept talking in circles and the worst, it was different staff every time when they replied, so u just have to keep repeating ur questions. Fun.

Incentivised Review No
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Sophie Damayanti R.
Sophie Damayanti R.Murrumbidgee Region, NSW

Very disappointed.

published

I chose to pay more for the package to be delivered a week before Christmas. It still hasn’t arrived. I tried to get in contact with the company but no answer, no idea where my order is.
I had to go and buy different Christmas and New Years clothes even tho I paid extra for the PLT parcel to arrive.
I can’t suggest anyone to buy anything from this website/store.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Underwear Shops & Brands

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SSC
SSC
  • 9 reviews
  • 8 likes

Buyer beware! If something goes wrong they won't support you.

published
Product Quality
3/5
Shipping
1/5
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SRT222
SRT222
  • 2 reviews
  • 4 likes

Sent me open and used lingerie items

published

I purchased lingerie from the company and they sent me used items. Their customer service is the worst and they keep going around in circles without providing me an adequate solution

Product Quality
1/5
Shipping
1/5
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  • Verified

Wrong delivery wasn't solved

published

Was delivered in 29th November in wrong place, I texted emails but no answer from PLT it's so unrespectful!
I want a solution urgently

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Faulty

published

Made the mistake of ordering on two occasions. Both items came faulty. Still waiting for a response about my refund. Please don’t waste your time.

Product Quality
1/5
Shipping
1/5
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Ronel
RonelSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

parcel never left their warehouse and struggling to get refund

published
Product Quality
1/5
Shipping
1/5
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Nicole
NicoleCentral Highlands and Goldfields, VIC

Worst customer service EVER

published

Ordered a month ago to ensure would arrive in time for sons first birthday. It hasn’t arrived and they won’t reply to any correspondence. So disappointed. Will never use site again. DO NOT USE

Incentivised Review No
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Min
MinGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

Very Happy With Purchase

published

Very satisfied with delivery from UK to Australia in 8 days, I payed for express delivery. Bought 6 items and very happy with all items…thank you PLT will buy again

Incentivised Review No
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Channon F
Channon FAU
  • 2 reviews

Refuses to Provide Refund

published

Returned an item on the 1st November. They state it takes up to 29 days to provide a refund. 6 weeks later still waiting on the refund, only to no be told I need to wait at least another 5 days for someone to get in touch with me. Its too late now to start the process with my bank. What a joke of a business

Product Quality
3/5
Shipping
2/5
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SSC
SSC
  • 7 reviews
  • 7 likes

Zero customer service availability

published
Product Quality
4/5
Shipping
1/5
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Nam
NamGreater Melbourne (Inner), VIC
  • 2 reviews

Buyer Beware

published
Product Quality
1/5
Shipping
1/5
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sarah
sarah
  • 3 reviews

Crap Quality

published

Delivery was great, just unfortunate that the quality is sewn with human bum hair. But that's what you expect from fast fashion and synthetic fibers. Not worth it. Save your money to put towards good quality items.

Product Quality
1/5
Shipping
5/5
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Questions & Answers

Makaylee H.
Makaylee H.asked

i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.

2 answers
divasew
divasew

I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.

Makaylee H.
Makaylee H.

Ok, thanks

chloe d.
chloe d.asked

how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you

No answers
Anya
Anyaasked

Do lace socks actually stay up with the ribbon as wanting to wear to races.

No answers
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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $7.99
Mens / Womens ClothingWomens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear
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