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Pretty Little Thing

Pretty Little Thing

1.8 from 293 reviews · View Statistics

Reviews

1.8

293 reviews
5
(28)
4
(25)
3
(12)
2
(25)
1
(203)
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Sam

SamSouth East Queensland, QLD

Shoes

published

Purchased a pair of shoes that said AU size 9 - a size 7 arrived, according to their size chart a UK 7 is a AU 9. I couldn't even get my foot in. The UK size 7 is an AU size 7.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
See all answers
Kristy G.

Kristy G.Metropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

2 months later and never sent

published

Bought 2 items in September. Tracking still says being "packed" two months later. Contacted them and they claimed it must've been lost in transit. More likely, it was never sent as the status never showed it was posted. Will never shop here again.

Incentivised ReviewNo
Lelaba

LelabaSouth East Queensland, QLD

  • 2 reviews

Avoid at all costs

published

According to this unscrupulous company my package has been flying to my country..... for 9 days.... they are not to be trusted and I wish I had read the reviews before ordering. There are many, far better companies to spend your money with.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Displayname

DisplaynameGreater Melbourne (Inner), VIC

Don’t recommend

published

Very horrible service, my order is 2 months late and no reply when it comes to contacting them. Was unable to get my money back and I will never EVER be purchasing from them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
See all answers

Sent me the wrong product and size

published

I ordered a shirt online and was sent the wrong sized shirt. I looked up the return process and it costs just as much for the purchase.and delivery as it does the return! When something like this is out of your control, it should be back on the company to sort it! Never again am I going to order from ",Pretty Little thing" again.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
See all answers
Pennylou

PennylouMelbourne

  • 31 reviews
  • 17 likes
  • Verified customer

Nothing to fault. Except..

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
  • Verified customer

Terrible!! Waste Of Money

published

Can't believe I have been scammed by this company. A year ago, I ordered a jacket and the colour was completely different from what shown on the website. However, didn't return it because I've read so many negative reviews in regards to returns. I can see PLT is still selling this jacket, so I asked them if I can return it and have a credit instead of a full refund. Customer service said this is not possible. They also said that the difference in terms of colours might be due to the lights used on the photoshoot or even my phone screen!! I wished I believed to negative reviews. Absolute waste of money.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
See all answers

Horrible Service

published

I ordered a dress for an occasion, the dress arrived 10 days after it was supposed to arrive!
And wasn't like it was shown on the website. I am so disappointed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ash

AshPerth, WA

No No No 0/10

published

Quality is disgusting.
Dressing myself in a bin bag would suffice.
Actually, I did that once and the look turned out better.
Yes, I looked better in a plastic bin bag than this junk you sell.

Product Quality
Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
See all answers
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Not even worth one star

published

Getting a refund is a absolute joke. Waited the 28 days and I still had to follow up on it. I bought 4 items, returned 3 items. Dresses were poorly made. Will never purchase from PLT again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceNot as advertised
See all answers
Frances

FrancesGreater Melbourne (Inner), VIC

Rubbish. Waste of money and time!!

published

Absolutely crap company. Don't waste your money. Clothing it very cheaply made and not worth a cent. Customer service is a massive headache. Had to persist to get money back on return after one staff said I would other staff didn't listen to this and gave me a run around. Steer clear!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
See all answers
Alana H.

Alana H.Greater Melbourne (Outer), VIC

  • 3 reviews

Really wish I had of read these reviews before purchasing - terrible quality

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers
Bindi

BindiIllawarra, NSW

  • 25 reviews
  • 14 likes

will NOT purchase from again

published

Placed order via after pay for a large amount had already made my second payment and the delivery hadn't even turned up yet. When it finally arrived an item has leaked all through the package not impressed extremely long postage times and pathetic packaging tracking didnt show anything at all the package never moved . WILL NEVER PURCHASE FROM HERE AGAIN

Shipping
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

used to be good

published

I used to order from here all the time. i bought a dress last year which was great and i wore it every where. i then bought the same cut of dress in a different colour. i was shocked to find this material and completely transparent and not the same quality of the last dress i purchased. the other items in my order were also like this and unwearable. i am really dissapointed and won’t be buying from them again. their quality has gone downhill and i’m upset.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceNot as advertised
See all answers

Products were misleading

published

I recently purchased oversized tshirts and they were extremely misleading. Some of the same style yes, yet different fabric, cut, sizing and style altogether. Not happy with the quality and advertising.

Product Quality
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
See all answers
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golden ray t.

golden ray t.South East Queensland, QLD

  • 3 reviews
  • 2 likes

MY BANK SAYS THIS SITE IS A SCAM

published

There is a popup on the payment page that wouldn't let me checkout without a code to send to phone - the code was not sent to my number...contacted them on facebook and they said my number was wrong...called the bank and they said it was a scam and asked if I wanted to block my card for now....beware!

Incentivised ReviewNo
charmaine

charmaineGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

sent the wrong things, extremely bad quality

published

I bought a dress which is advertised as a long sleeve off shoulder pastel blue dress, what i received was a black and white sleeveless strap dress. Completely different style and colour. Extremely disappointing. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. it looked like a primary schooler's DIY project.
A black off the shoulder dress i bought barely covers my bottom, it is supposed to reach mid thigh according to the website, i am 158cm for reference...

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers
Justin

JustinIllawarra, NSW

  • 11 reviews
  • 4 likes

Bikini top but label says Dont get me wet- Poolside posing only???

published

I brought what I thought was a whole bikini as the picture shows the girl in both top and bottom. I did not read that it was only the top. Most websites take just a picture of the one item, so it is not misleading. Then I look on the label, and it says, don't get me wet - I am for poolside posing only??

Incentivised ReviewNo
SizingSlightly small
Product AppearanceNot as advertised
Tara

TaraSydney, NSW

Barley wearable, such bad quality!

published

The white hoodie I got was almost see through and made out of some kind of horrible material. Any white dresses or tops are made of see threw material making them unwearable. Clothes look great on the models but terrible in real life.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
See all answers
Anonymous

AnonymousNorth Queensland, QLD

Bad company

published

Weren’t satisfied at all never got my package or an email to say where it is I know I’ll never buy from this company again they need to improve there service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers
Page 1 of 15

Questions & Answers

Makaylee H.

Makaylee H.asked

i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.

2 answers
divasew
divasew

I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.

Makaylee H.
Makaylee H.

Ok, thanks

chloe d.

chloe d.asked

how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you

No answers
Anya

Anyaasked

Do lace socks actually stay up with the ribbon as wanting to wear to races.

No answers

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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$7.99
Mens / Womens ClothingWomens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear

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