Price Pirate

Super happy with their service – It might be quiet late to provide feedback but after reading what others said, I want to confirm that I bought a few appliances always with great service at the best price in the market. Customer support very flexible and efficient.

What a scammer!! – Ordered DeLonghi KG100, and luckily paid via PayPal....2 days havent heard anything and called them they didn't have stock and they told me they got different brand (of course I was aware this seller was trying to sell inferior product). A week gone by, I still didn't hear anything then I sent email to follow up and they replied the item is no… Read more

longer manufactured. They still insisted me to accept their inferior product !!!! I said that full refund would be much appreciated and they agreed to full refund. Then another two days, I followed up again as they just didn't respond again, they said they just submitted in their account department (what account department??!!! , C'MON!!)

At the moment, waiting for 10 business days from PayPal to refund my money......

Service – I would like to thank Price Pirate for their excellent service, communication and product. Living in a regional area Mid North Coast NSW you would think service would be limited but not to this company. Had a problem with supply of original order ( not company fault) we were offered money back or another choice, and they also matched a better… Read more

price. Received email next day that chosen item had been shipped and we received item at 7.45 am the following day(Sydney to Sawtell).

We will be using this company again don't always believe bad reviews there is always two sides to every transaction.

Sharp Fridge – We ordered a Sharp Fridge and after reading the previous reviews was a little concerned. I should not have been. The service I received was great, fridge delivered to QLD, no problems and competitive shipping costs. The fridge did have a dent, and we are now dealing with Sharp, and there has been no problems and the replacement door is on its way. Really great service, and extremely competitive pricing.

Value for money – I bought a massage cushion from price pirate when I was pregnant, and the price was better than other sites. My product arrived surprisingly early. The site was very easy to use and navigate, and check out was to the point. I would use them again and recommend price pirate to my friends. Cheap, reliable, on time.

Do not buy from this website!! – I ordered the Pioneer SC-2024-K, and 2 days later received an email informing me that the product is no longer available and suggested for me to buy another brand, which I think is inferior. Anyway, disappointed I called to organize for my refund. They said it will take 3-5 working days and promised she would process the refund that day and send… Read more

me the receipt.

Three days later and I am yet to receive prove of my refund. This should not be happening here in Australia. You cannot sell something you do not have stock and then keep buyers' money for weeks. I really don't know how they could be operated like this in Australia and still have not shut down after so many years.

What a waste of my time now that I have to go and file a complaint with Consumer Affairs.

The name is correct – I bought a digital radio from them. They sent an emailed saying it was no longer available and told me that they had one practically the same in stock. After looking at the specs and realising that the replacement was vastly different I requested a refund twice by email. After two weeks without hearing from them I rang them. They were extremely offhand but promised a refund. I'll see what happens.

Worst after sales service ever!! – We purchased a westinghouse oven from these guys just over two and a half years ago. Our oven died just the other day and i called these guys to assist me with dealing with westinghouse as i was just out of warranty and i thought it was very poor that a 900 dollar oven lasted till only just after warranty expired. Firstly i was greeted by a… Read more

disgruntled sales rep who answered the phone with a cold reception of just "sales"

i explained my situation and she just palmed me off to westinghouse grunting, while she gave me their phone number, that "she was just the middle man - not her problem - call westinghouse - you're out of warranty".

Westinghouse was extremely frustrating to deal with they told me that i had to pay $134 for someone just to come out to look at the oven!!! I called the accc to find out my rights as a consumer, they advised that price pirate were responsible to rectify this and that it was illegal for them to refer me to westinghouse.

So i called back price pirate and spoke to the another equally rude sales lady, i advised her of everything that had happened and that i had investigated my rights and i wanted to speak to a manager - she took my number and said that i would be contacted back by a manager...

I was finally contacted later that day by megan, who was quite nice and said that she was in contact with the westinghouse rep seeing what they could do and she would contact me back by the end of the day...

So i was not contacted back by the end of the day...I was contacted the next mid morning by megan who said she has spoken to the rep and she feels that it is more than fair that i have to pay 134 dollars for someone to come out to have a look at the oven (before anything is even done!!)

i was quite upset as i think it was extremely unfair, since it was just out of warranty, and in actual fact it was most likely within warranty because we didn't move into our house and start using the oven until at least 8 months after we purchased it!!

I explained all this and all the information i have been advised by the accc about my rights - to which megan's became dismissive, she started being short, rude and talking over me saying that it was fair...Then the most memorable comment, which enforced that i will never purchase anything from this website again was "you should be happy that you got two good years out of your oven without any problems" - ahhhh so my mother has had her oven without any issues for over 35 years! - ovens are not easy to remove or disposable items - kitchens are built around them!! So i do not feel happy that i got two good years out of my oven - i expected 10!!!!! I don't even use my oven that much maybe once twice a week if that!!

I said to megan so that's your business to sell cheap products that break just out of warranty? And she said they are not cheap products...To which i replied your right it wasn't cheap - i didn't pay 900 dollars to use my oven for two years and then be happy that i effectively paid 450 dollars per year to use it!!

Will not purchase again - these guys have no idea about customer service!!!

Extremely bad after sales service

Easy Fast Transaction backed up by a brand name store – The free shipping meant that the price was 25% lower than the nearest competitor so I placed my order using PayPal (I had read the horror stories so was certainly not prepared to send credit card details or make a direct payment) Two days later I received a receipt from a brand name store saying that my item was packed and would arrive… Read more

tomorrow. It arrived and works perfectly.

I rang the brand name store and they confirmed that they would be handling any warranty claims (should they arise)

So I certainly experienced 5 star service but I have deducted one because the brand name store does not sell the item I purchased !

Pirate by Name – How can you take an order, take the money and then claim typographical error as justification for a price increase. Add insult to injury and make an offer of a cheaper, inferior model at the same price they offered the one you wanted and I have to say Pirates by name, pirates by nature. Give me my money back and forget the order, I will go… Read more

elsewhere and buy it for the price quoted thank you.

The extra they were trying to claim made it more expensive than their nearest competitor and they offered a cheap and nasty replacement at the same cost.

Stay Away – I bought I tefal Soup maker from them, emailed them weeks ago about a warranty issue as it is now broken and included my proof of purchase and have had no reply. I wish I had read all the reviews on here before I committed to purchasing such an expensive item from them. No repy to emails.

Worst Online Store Ever. Terrible Staff – These people are the pits. They debit you right away, then set about ignoring you, lying about availability and then lying about despatch. They argue on the phone and put you on hold forever when you demand a refund, you name it these people do it. Cyber fraud front for betta electrical. Do not buy from price pirate!! Worst staff I've ever encountered.

Very poor quality products – I purchased a DeLonghi benchtop oven from Price Pirate and the timer stopped working after about 1 month! One month!!! They replaced it with another DeLonghi oven that looked similar but was not the same and guess what, this one didn't even heat up from the first time I turned it on - the replacement for faulty goods was even more faulty!!! Extremely poor quality goods, not worth buying anything from these people at all.

PayPal Issues – I purchased a Sunbeam Sous Vide from PricePirate and paid via PayPal. A few days later I received an email saying that they hadn't sent my item because they weren't happy with the PayPal payment and wanted me to make a Direct Deposit instead. They said that they are going to refund the PayPal payment however after several days this still hadn't… Read more

been done. I had already paid in full via PayPal which wasn't honoured or refunded promptly so why on earth would I send you Direct Deposit? I've asked for my order to be cancelled still waiting on that refund.

Payment not honoured.

Extremely poor customer service – I wish I’d read these reviews before buying from these jerks. I got an online “coupon” for “2% off.” Neither here nor there really, but I thought I might as well use it. The order went through, and Pirate promptly debited my account. Days later they contacted to advise that they would not honour the 2% off, and demanded I pay the extra $3. I… Read more

said fine whatever, and they agreed to send me a PayPal request for the extra 3 bucks, but still nothing. Every email I send takes them 2 days to answer, and they still have not dispatched the goods. Cheap Reprehensible Customer Service

Be careful! They will charge your for goods they don't have and not refund your money! – I ordered a cooktop from Price Pirates. They immediately charged my credit card. I was later told the product had been discontinuted. There was no mention of this on the website. I was told my card would be refunded in 3 business days but i'm still waiting for this to happen. I phoned them regarding the matter, i was told they have customers in… Read more

the store they needed to attend to and would have to call back. I found the girl on the phone to be rather sarcastic and doubted i would receive a call. Still waiting. Sloppy customer service.

Very unprofessional service by PricePirate – This is the feedback we provided to PricePirate: · The delivery process could only be described as a disorganised circus and it wasted a substantial amount of our time and money (my partner had to pay $40 in cab bills and miss an important business meeting). I waited for 5 hours for the delivery while my partner was on call for another two… Read more

hours. Still, this was insufficient for the job to be done. In the end, it remains a Price Pirate responsibility that this process goes smoothly.

· The delivery service did not have any lifting equipment. This is unprofessional and downright dangerous considering the weight of the package and will undoubtedly eventually undoubtedly result in damage to product and injury to delivery people.

· It took 23 days from order for the washing machine to be delivered. Regardless of whether it was on back-order, this is simply unacceptable. The reason why we selected your organisation was largely price. The delay more than negated all advantage in this respect because we were forced to utilise commercial washing facilities. The resultant cost was over $100. I am now aware I could purchase the same product from any number of organisations in Sydney and have same day delivery.

As a result of the above considerations, we cannot recommend your company to anybody. We acknowledge the washing machine was delivered working and undamaged. Service

Awaiting refund – I placed an order with price pirate for a washing machine which included cartage to regional queensland I then received an email saying they wanted another $170 for freight I told them to cancel the order and refund the money to my credit card that was early Thursday morning Iam still waiting for the refund I wonder how long I will have to wait.

Non delivery - poor service – I ordered, paid and then waited 2 weeks to find out they didnt have the product in the first place. I had to call to find out were it is only to discover it wasnt in stock and would be arriving soon. They obviously arent up to scratch. Wish I had read some of the other reviews first. they dont have what they sell.

Not Up To Scratch – Price Pirate is an online business of a Betta Electrical store in Sydney in case you were wondering. I had a similar run around from them as others did 3 years ago buying a clothes dryer. The one I ordered on their website miraculously became not in stock and I had to pick a different one, got messed around etc etc. I never bothered with… Read more

them again. (I can recommend Bing Lee's online business who delivered a washing machine to me the next day after ordering) Price Mess you around because "in stock" on website means nothing

Worst Service Ever – Bought an expensive built in BBQ cheaper than any other website, went through to the checkout where it said to choose your delivery region. Chose correctly based on the map came up $90. Thought was a very reasonable price, then after receiving a receipt for payment get an email two days later stating that we need to pay an addition $260 for… Read more

shipping. When I called to contest the charge telling them what the website came up with they said oh yes sorry we have trouble with that part of our website not being able to recognise where you are located. Then they said that on individual large items it tell you to call or email for a quote, well if that's the case why does it come up with $90 in the checkout area. Do you think they would budge...Nope, they said either pay it or cancel. So now after two days of waiting we still have no refund. Not happy. Appeared cheaper Poor web management, terrible customer service, very decieving

Great to find a specialised Product – I ordered some action figures from here that I couldn't get in Australia without paying upwards of $60 shipping from Amazon. So when I saw them listed on Price Pirate with such a low price and free shipping I almost couldn't believe it! I ordered them and payment was processed quickly, they also emailed me an invoice straight away. The products… Read more

arrived that same week in perfect condition, amazing considering shipping was free. Easy to navigate website, good on the item I was looking for, free shipping, good price

Product and price – Ordered my Dyson Vac. cleaner and it arrived promptly and is all I could have wanted. at a very good price. The wand style makes vacuuming the stairs a breeze. Finding it on Price pirates meant I didn't have to go round all the retail stores or make phone calls. price so much better than retail stores

Great service – I ordered my washing machine and within a few days had it set up and ready for use. I was really impressed with how easy it was to check prices, order online and have it delivered. The whole process was seamless. I think the hardest part was having to deal with the old one. Quick & Easy

Exceptional Customer Service – I recently purchased a Westinghouse Front Loader Washing Machine based on Price Pirate having the best price available, fantastic washing machine. The service and customer service was amazing and in future I will purchase from Price Pirate. Delivery promised was met and I was kept informed during the whole process. Informative, reliable and great Customer Service

Can't fault the service – Friday evening I went online and ordered a fridge, with the free delivery, it was the cheapest deal I could find for this particular fridge. I payed by bank transfer and by Monday I had a phone call proposing delivery the following day. The delivery man arrived at the time he said he would (7.30am) and quickly and politely delivered the fridge… Read more

and installed it. I could not have asked for a better all-round service. Great price, good website, easy to use. Extra discount for paying by transfer, quick, free delivery, polite efficient, what more could you want.

Fantastic juicer – We bought a breville juicer and found it to be so good that we bought another for my parents. 3 years and both still going strong. Price Pirate price was the best and the service fantastic. Couldn't be happier. Have bought a couple of other appliances through Price Pirate since and all have been great. Reliable, good price, does what it's supposed to.

Good Customer Service – My order was handled fast and efficiently. I was one item short on my delivery but i was assured this would be sorted and was even though the fault lay with the couriers. My problem was treated with concern and i had no doubt it would be put right. I have just received my outstanding item and would recommend Price Pirate to my friends. Good prices backed with Good Customer Service Relies on third parties

The best online shopping experince!!! – Excellent customer service, awesome price, very fast delivery and hassle free payment. If you chose direct bank transfer, they offer further 2% extra discount too:). I like the "my account" function that I can check update of my purchase at my convenience. I'm very happy with whole shopping experience with Price Pirate. Excellent customer service and very very fast delivery

Fast Delivery, easy purchace – Was looking for a collectible scifi model kit (battlestar galactica viper mark 2), i looked on ebay, overseas etc etc and found all were too expensive or postage too high or didn't ship to Australia. So i was surprised to find this website was selling exactly what i was looking for. Delivery was fast via courier and item was cheaper that ebay. Will definitely consider this site again. Thanks. Fast, accurate cheap.

Some of the best service i've had! – I'd usually go straight to overseas sites or ebay for most things- especially fragrances but Price Pirate were the most affordable and I received the item within 36 hours! I'm very happy with my decision to go ''local" this time. Will definitely be a return customer. Completely quick, fuss free service. Easy transaction, insanely quick delivery.

Excellent web maintenance! – The service was appalling, they sent me the wrong underwater basket weaving kit (the model I received did not match the one on the site) and there was of course the debacle of which related to "free shipping" (roughly 65 dollars worth due to sending it back, not to mention the time lost due to these issues). But I must say, the website is VERY… Read more

well laid out, in every way. Navigation was easier than a hot knife through butter. 10/10. Very fast site navigation Horrible experience with the actual product

Want cash deposit not credit card – I ordered a very simple item, inexpensive Weber Q hotplate sheet...order went through ok then suddenly I receive a "we can't process for various reasons please deposit to our bank account". Are you kidding...at least with a credit card if they rip you off you are proected but cash deposit - no way! ...I shop exclusively on-line with many retailers and online stores and this is the first I've seen of this...steer clear! Wanting cash deposit

Dicey but it was fixed up – I'm very mixed about these guys. First I order a surround sound and as I wanted it delivered to my work they demanded an ABN via email and phone. I told them it was a private order but they still claimed they couldn't send it out unless they had the ABN. Whatever, fine I gave it to them. After 3/4 weeks it still hadn't arrived so I called and… Read more

spoke to someone who said it was out of stock and an old model. I asked straight away for a refund as I'd read these reviews, however the person I spoke to, [name removed], was really helpful and went searching for the item. She came back and said that the item had been discontinued but they could upgrade me to the newer model for the same price, and she'd courier it out ASAP. So [name removed] saved the day, but I have the horrible feeling that if I hadn't called, they would never have contacted me and I'd have paid over $800 for nothing to ever arrive.

No follow up service.

Do not buy from here – I am stunned as to how these people havent been shut down yet. They falsely advertise goods for sale that they do not have in stock. I resorted to a complaint with consumer affairs and a police report because it is theft, taking money when they know they dont have the goods. Perhaps A current affair might be interested in this scoop?