Worst internet provider ever! Horrible service, even worse connection!
Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.
I have never experienced such a horrible internet provider.
iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.
Iprimus change your contract or else
My brother has had a Iprimus account for 15 years in Adelaide. He recently moved home just a couple of kms. He kept his phone number with Telstra but couldn't connect on the internet through Iprimus. On contacting them he was advised that because he had moved he now had to bundle his telecommunication products with Iprimus. Whilst he was reluctant to do this he didn't want to lose his emails, so he did agree. However then Iprimus demanded a Stat. Dec. to prove that the new premises were his. He couldn't provide water or elect. bills as they've ...only just moved in. So he spoke to them in the Philippines - all to no avail. They just insisting he bundle his products which incidentally increased from $50 to $85 per month and provide the Stat Dec. In reality Iprimus were in fact blackmailing him since he couldn't get his emails. Anyhow he's used Gmail to inform all that he is getting a new email with Telstra - who his said have been great. I told him to lodge a complaint with the Telecom Ombudsman since Iprimus's business practices are deceptive and misleading (under the Consumer Protection Act.(formerly Trade Practices Act).
This company is total liars
Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.
- Verified customer
Disingenuous and deceitful, they will find ways to charge you even after you've cancelled
I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.
- Verified customer
Don't even go near them!!!
Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month 1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.
Originally told $70 p/mth and to start off with it was $72.50 due to non-direct debit fee. I started paying weekly with bpay as I do with all utility bills only to find they were charging me an additional 2.75 bpay processing fee each time! subsequently set up a monthly bpay payment for the amount they told me and every month additional fees were charged. 2yr contract ends today and I'm outta there!!!
Asks repetitively for you to enter your password to send an e-mail - I mean over and over again, you enter your password and the box appears again asking yo to enter your password to send the e-mail. (Yes it is the correct password!) Waste time going though the automated answer system, wait in the 'service' queue and finally Bruce from Bombay tells you "Yes we'll reset your password." A week later it starts all over again. Hopefully with the national broadband roll-out there will be better options than these Calcutta Cowboys!!
Terrible cimpany to deal with
This is the second time i signed ip with primus home bundle in the last 13 years and everytime i do this because of its "competitive" pricing and soon regret me decision.
i woukd like to share with my experience and warn other potential customers.
I signed a 24 months locked in contract with Iprimus on jan 2016 for landline + broadband internet for $69.90 month (still is the online advertised price).
7 month later I received a letter from Iprimus notifying me of rate increase by 20$/month due to a mistake made by Primus with zoning. No o...
I've been with primus for 17 years. They contact me to upgrade me to NBN. NBN box was installed in my garage and therefore my modem is in the shed as well. Landline attaches to modem, very handy if I'm in shed when phone rings but other than that useless. Technicians didn't speak English and did not ask me where my " 3 choices" of sites were for installation. Primus refuse to help after 15 phone calls and emails. Very difficult to understand the operators. Constantly I was reminded that I was being recorded for training purposes. Would it be ...possible to replay recording so that I didn't have to repeat my complaint over and over?? They refuse to put me through to a supervisor when I asked. The complaints handling section also useless. The internet and wifi now slower than it was before. Very disappointed.
These guys don't know what they are doing. They are unable to switch from ADSL to NBN because their devices are not compatible. Many phone calls, no improvement, just the dreaded red light for connection on the modem. Unwilling to send a compatible modem. A real joke of a company.
Excellent Company to deal with.
I have my home phone and Broadband packaged together, and find the costs more than competitive, but where they excel, is in providing technical assistance when needed. Even if the problem is outside their jurisdiction, they will go out of their way to get things working again. I'm really happy, and occasionally I'm offered a slightly better deal on rates from a competitor, but there is no way I'll change from Primus Telecom.
Best so far
I have been with Primus now for about 5 years and have had little or no problem. I have a constant download speed which hardly ever lets me down so I am more than happy with that. Sometimes the signal drops out and a reboot is required but my old provider which was slower constantly dropped out so I am thinking its something to do with the connection. Problems are easily solved although I haven't had any. Value for money is very good. I am one of these people who is hesitant to move from one company to another and I look for the fine print in everything but the deal I got was pretty special. I love having this provider. I still look around though :) Hey Im human...
They Still Take Money off you Months after you end the account
I cant believe these flogs really after the about of stuff they spun me after they put my phone on about why it was so hard and was going to take them for ever to put my ADSL on i rang Telstra up and say this is what i want and for a little bit more they put me on the NBN they were straight up with me. I rang Iprimus back and said look forget about it im going to cancel and go with Telstra they put me through to the cancellation department and everything was canceled. 2 months latter after the copper line had been cut from the property and Ipri...mus phone number they gave me couldn't possibly work because of this. I get an email about some kind of credit that was added to my account, seeing as it wasn't my bank account i ring to find out " oh no you never canceled " and im still being charged for a phone line that was cut from the property. My mistake was not taking the ID number to that convo because they can sit their all day saying what on thier computer log becaue hey your never ever going to see that. Just remember if your with them and you are trying to get out make sure you get the number to the convo the name of the person and better yet record the convo because iprimus are a bunch of money robbing kents that provide a s hit service. Pay extra go with Telstra !! Its been two months since i left iprimus and they are still charging me and iv canceled twice now Id say leaving but iv canceled twice and i think they still charging me for a line thats not connected You can cancel and they will go yep well this computer log i have infront of me ( that you will never see ) says you didnt
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