??!
1 photo
Primus Telecom

Primus Telecom

2.0 from 31 reviews

See the Best Home Phone Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
4
3 star
0
2 star
0
1 star
22

Tami

TamiSydney, NSW

  • 2 reviews
  • 3 likes

Worst internet provider ever! Horrible service, even worse connection!

published

Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.

I have never experienced such a horrible internet provider.

Transparency
Customer Service

iPrimus

published

iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.

Coppers

CoppersGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 3 likes

Iprimus change your contract or else

published

Cut off NO notice

published

Took Iprimus 5 days after a fault report to tell me then I was cut off due to NBN. Disgusting Customer Service. Shame


Very bad customer service

published

I'm very very very upset with I promise because they told me my service was $60 but they slugged me $134 and I think they ripped me off.


allan

allanSouth West Rocks

  • 5 reviews
  • 5 likes

This company is total liars

published

Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.


WSW

WSWAU

  • 2 reviews

Fed up with technical issues.

published

I have had ongoing technical issues with iprimus and this time I am going to Telstra. Last time it lasted for weeks but I didn't change my provider. this time I have had enough!! Kept on hold for 1.5 hours last time I called them???


I'm sick this company ask talk some in Australia or head office in Melbourne no one help me

published

So sick this taking money out of my account given me over payment made me pay i ask speak head office in Melbourne but say they can not.

Simon B

Simon BMid North Coast, NSW

  • Verified customer

Disingenuous and deceitful, they will find ways to charge you even after you've cancelled

published

I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.

Service is terrible

published

Terrible service, and sales people that don't know what zone 2 or offnet even means....

Lol lol lol the worst.


  • Verified customer

Don't even go near them!!!

published

Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month 1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.


Rip offs

published

Originally told $70 p/mth and to start off with it was $72.50 due to non-direct debit fee. I started paying weekly with bpay as I do with all utility bills only to find they were charging me an additional 2.75 bpay processing fee each time! subsequently set up a monthly bpay payment for the amount they told me and every month additional fees were charged. 2yr contract ends today and I'm outta there!!!


GXDL

GXDL

  • 2 reviews
  • 3 likes

Useless!

published

Asks repetitively for you to enter your password to send an e-mail - I mean over and over again, you enter your password and the box appears again asking yo to enter your password to send the e-mail. (Yes it is the correct password!) Waste time going though the automated answer system, wait in the 'service' queue and finally Bruce from Bombay tells you "Yes we'll reset your password." A week later it starts all over again. Hopefully with the national broadband roll-out there will be better options than these Calcutta Cowboys!!


Arman

ArmanAU

  • 8 reviews
  • 6 likes

Terrible cimpany to deal with

published

couldn't be any worse

published

must be the worst company I have ever come across .they recently disconnected our business phone system after I canceled the poor internet service and thay told me can't have phones without internet and it would take 48 hours to reinsall phones.avoid at all costs

Jodie L

Jodie LNewcastle

Stay away!

published

Angrybird

AngrybirdMelbourne

  • 2 reviews
  • 2 likes

Incompetent

published

These guys don't know what they are doing. They are unable to switch from ADSL to NBN because their devices are not compatible. Many phone calls, no improvement, just the dreaded red light for connection on the modem. Unwilling to send a compatible modem. A real joke of a company.


David L

David LRobina

  • 9 reviews
  • 5 likes

Excellent Company to deal with.

published

I have my home phone and Broadband packaged together, and find the costs more than competitive, but where they excel, is in providing technical assistance when needed. Even if the problem is outside their jurisdiction, they will go out of their way to get things working again. I'm really happy, and occasionally I'm offered a slightly better deal on rates from a competitor, but there is no way I'll change from Primus Telecom.


Dave MacPhail

Dave MacPhailWestern District, VIC

  • 7 reviews
  • 1 like

Best so far

published

I have been with Primus now for about 5 years and have had little or no problem. I have a constant download speed which hardly ever lets me down so I am more than happy with that. Sometimes the signal drops out and a reboot is required but my old provider which was slower constantly dropped out so I am thinking its something to do with the connection. Problems are easily solved although I haven't had any. Value for money is very good. I am one of these people who is hesitant to move from one company to another and I look for the fine print in everything but the deal I got was pretty special. I love having this provider. I still look around though :) Hey Im human...


Second guessing

Second guessingHarcourt

  • 4 reviews

They Still Take Money off you Months after you end the account

published

Page 1 of 2

Questions & Answers

John

Johnasked

Waiting for my starter pack

1 answer
allan
allan

Good luck


Graham Watson

Graham Watsonasked

Do you have a contact number for Primus Telecom ? and if so could you send it through to me [email removed]

Thanks

Graham Watson

1 answer
allan
allan

The only number I have is the call centre but that is a waste of time. I highly recommend to email them and keep a paper trail then you have evidence of what they said because they will deny it when questioned by the ombudsman.


Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.