Primus Telecom

Primus Telecom

Primus Telecom
1.9

37 reviews

PositivevsNegative
24% · 928 · 76%

Transparency
1.0
Customer Service
1.0
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Reviews

37 reviews
Steve
Steve2 posts
 

Primus internet

Avoid at all costs!
Customer service is horrendous
It was a struggle to cancel my service then once it was done they took a further $320 out of my account!! I couldn't get it back and thought it was all sorted then another $70 was attempted to be taken out!!!! Now I have debit collection after me and me internet was disconnected 6 months ago. Avoid this company at all costs!
Scott Martin
Scott MartinAU
 

OMG how is this company still operating

I asked to get my acount direct debited which was I believed done. 2 months later there a bill rocks up with additional charges. The phones charges were $60 the late fee was $22! Upon contacting them apparently I was not a contact on teh account even tho I set it up a decade ago. Worst service ever...
John
JohnSouth East Queensland, QLD
 

Dog crap service

The customer support for technical issues like slow appends and lacklustre performance of this ISP want to make me stab myself in the neck ! Worst internet company hands down for price vs quality of connection I’ve had nothing but slow speeds and terrible bandwidth problems often requiring a complete reboot of my modem or get Iprimus to reboot my connection on their end. Not very good value for money and I’ll be changing as soon as I can.
Jean-Pierre
Jean-PierreSydney, NSW3 posts
 

poor service when requiring tech support

My mother 92 who is on palative care requiring constant care and communications with cctv and wi-fi alarm had her nbn with primus disconnected. i rang the support team waiting on the phone to be connected to overseas call centre.disconnected numerous times.after 3 hours i finally got a text telling me that it would take 3 days for a tech team to solve the issue. also telling me over the phone that there was no priority for life support with primus nbn. very disappointed with their service.
Atkin dingo
Atkin dingoray12031924@gmail.com44 posts
 

Worst service iv ever been with, they charge like a wounded Bull, $6.50 if you don’t pay direct debit,

They have Avery slow service no internet speed u pay for not get what you pay for worst at night so slow it stops go els were for service no speed
Wally
Wally14 posts
 

Rude & Incompetent customer service

I requested porting my wife's mobile from another provider on 20/04/2020 and we finally received the Sim card last week and activated immediately but line still not functioning. I have made several calls to customer service and activation team to no avail. I have been with iPrimus for several years now & have Landline+ ADSL and another mobile currently. I am disappointed with the service and I am seriously considering leaving iPrimus altogether.
Tami
TamiSydney, NSW6 posts
 

Worst internet provider ever! Horrible service, even worse connection!

Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.

I have never experienced such a horrible internet provider.

Let Down by iPrimus
Let Down by iPrimus
 

iPrimus

iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.
Coppers
CoppersGreater Melbourne (Metropolitan), VIC12 posts
 
Jeff
Jeff
 

Cut off NO notice

Took Iprimus 5 days after a fault report to tell me then I was cut off due to NBN. Disgusting Customer Service. Shame

Sparky
Sparky2 posts
 

Very bad customer service

I'm very very very upset with I promise because they told me my service was $60 but they slugged me $134 and I think they ripped me off.

allan
allanSouth West Rocks8 posts
 

This company is total liars

Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.

WSW
WSWAU2 posts
 

Fed up with technical issues

I have had ongoing technical issues with iprimus and this time I am going to Telstra. Last time it lasted for weeks but I didn't change my provider. this time I have had enough!! Kept on hold for 1.5 hours last time I called them???

Mandy
Mandy
 

I'm sick this company ask talk some in Australia or head office in Melbourne no one help me

So sick this taking money out of my account given me over payment made me pay i ask speak head office in Melbourne but say they can not.

Simon B
Simon BMid North Coast, NSW
  Verified

Disingenuous and deceitful, they will find ways to charge you even after you've cancelled

I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.

Questions & Answers

Owen T.
Owen T.

do you have a mobile for sale

John
John

Waiting for my starter pack

allan
allan  

Good luck

Graham Watson
Graham Watson

Do you have a contact number for Primus Telecom ? and if so could you send it through to me [email removed]

Thanks

Graham Watson

allan
allan  

The only number I have is the call centre but that is a waste of time. I highly recommend to email them and keep a paper trail then you have evidence of what they said because they will deny it when questioned by the ombudsman.

Extra Information

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