poor service when requiring tech support
My mother 92 who is on palative care requiring constant care and communications with cctv and wi-fi alarm had her nbn with primus disconnected. i rang the support team waiting on the phone to be connected to overseas call centre.disconnected numerous times.after 3 hours i finally got a text telling me that it would take 3 days for a tech team to solve the issue. also telling me over the phone that there was no priority for life support with primus nbn. very disappointed with their service.
Worst service iv ever been with, they charge like a wounded Bull, $6.50 if you don’t pay direct debit,
They have Avery slow service no internet speed u pay for not get what you pay for worst at night so slow it stops go els were for service no speed
Rude & Incompetent customer service
I requested porting my wife's mobile from another provider on 20/04/2020 and we finally received the Sim card last week and activated immediately but line still not functioning. I have made several calls to customer service and activation team to no avail. I have been with iPrimus for several years now & have Landline+ ADSL and another mobile currently. I am disappointed with the service and I am seriously considering leaving iPrimus altogether.
Worst internet provider ever! Horrible service, even worse connection!
Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.
I have never experienced such a horrible internet provider.
iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.
Iprimus change your contract or else
My brother has had a Iprimus account for 15 years in Adelaide. He recently moved home just a couple of kms. He kept his phone number with Telstra but couldn't connect on the internet through Iprimus. On contacting them he was advised that because he had moved he now had to bundle his telecommunication products with Iprimus. Whilst he was reluctant to do this he didn't want to lose his emails, so he did agree. However then Iprimus demanded a Stat. Dec. to prove that the new premises were his. He couldn't provide water or elect. bills as they've ...only just moved in. So he spoke to them in the Philippines - all to no avail. They just insisting he bundle his products which incidentally increased from $50 to $85 per month and provide the Stat Dec. In reality Iprimus were in fact blackmailing him since he couldn't get his emails. Anyhow he's used Gmail to inform all that he is getting a new email with Telstra - who his said have been great. I told him to lodge a complaint with the Telecom Ombudsman since Iprimus's business practices are deceptive and misleading (under the Consumer Protection Act.(formerly Trade Practices Act).
This company is total liars
Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.
- Verified customer
Disingenuous and deceitful, they will find ways to charge you even after you've cancelled
I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.
- Verified customer
Don't even go near them!!!
Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month 1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.
Originally told $70 p/mth and to start off with it was $72.50 due to non-direct debit fee. I started paying weekly with bpay as I do with all utility bills only to find they were charging me an additional 2.75 bpay processing fee each time! subsequently set up a monthly bpay payment for the amount they told me and every month additional fees were charged. 2yr contract ends today and I'm outta there!!!
Asks repetitively for you to enter your password to send an e-mail - I mean over and over again, you enter your password and the box appears again asking yo to enter your password to send the e-mail. (Yes it is the correct password!) Waste time going though the automated answer system, wait in the 'service' queue and finally Bruce from Bombay tells you "Yes we'll reset your password." A week later it starts all over again. Hopefully with the national broadband roll-out there will be better options than these Calcutta Cowboys!!
Terrible cimpany to deal with
This is the second time i signed ip with primus home bundle in the last 13 years and everytime i do this because of its "competitive" pricing and soon regret me decision.
i woukd like to share with my experience and warn other potential customers.
I signed a 24 months locked in contract with Iprimus on jan 2016 for landline + broadband internet for $69.90 month (still is the online advertised price).
7 month later I received a letter from Iprimus notifying me of rate increase by 20$/month due to a mistake made by Primus with zoning. No o...
I've been with primus for 17 years. They contact me to upgrade me to NBN. NBN box was installed in my garage and therefore my modem is in the shed as well. Landline attaches to modem, very handy if I'm in shed when phone rings but other than that useless. Technicians didn't speak English and did not ask me where my " 3 choices" of sites were for installation. Primus refuse to help after 15 phone calls and emails. Very difficult to understand the operators. Constantly I was reminded that I was being recorded for training purposes. Would it be ...possible to replay recording so that I didn't have to repeat my complaint over and over?? They refuse to put me through to a supervisor when I asked. The complaints handling section also useless. The internet and wifi now slower than it was before. Very disappointed.
These guys don't know what they are doing. They are unable to switch from ADSL to NBN because their devices are not compatible. Many phone calls, no improvement, just the dreaded red light for connection on the modem. Unwilling to send a compatible modem. A real joke of a company.
Questions & Answers
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