Dog crap service
The customer support for technical issues like slow appends and lacklustre performance of this ISP want to make me stab myself in the neck ! Worst internet company hands down for price vs quality of connection I’ve had nothing but slow speeds and terrible bandwidth problems often requiring a complete reboot of my modem or get Iprimus to reboot my connection on their end. Not very good value for money and I’ll be changing as soon as I can.
poor service when requiring tech support
My mother 92 who is on palative care requiring constant care and communications with cctv and wi-fi alarm had her nbn with primus disconnected. i rang the support team waiting on the phone to be connected to overseas call centre.disconnected numerous times.after 3 hours i finally got a text telling me that it would take 3 days for a tech team to solve the issue. also telling me over the phone that there was no priority for life support with primus nbn. very disappointed with their service.
Worst service iv ever been with, they charge like a wounded Bull, $6.50 if you don’t pay direct debit,
They have Avery slow service no internet speed u pay for not get what you pay for worst at night so slow it stops go els were for service no speed
Rude & Incompetent customer service
I requested porting my wife's mobile from another provider on 20/04/2020 and we finally received the Sim card last week and activated immediately but line still not functioning. I have made several calls to customer service and activation team to no avail. I have been with iPrimus for several years now & have Landline+ ADSL and another mobile currently. I am disappointed with the service and I am seriously considering leaving iPrimus altogether.
Worst internet provider ever! Horrible service, even worse connection!
Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.
I have never experienced such a horrible internet provider.
iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.
Iprimus change your contract or else
My brother has had a Iprimus account for 15 years in Adelaide. He recently moved home just a couple of kms. He kept his phone number with Telstra but couldn't connect on the internet through Iprimus. On contacting them he was advised that because he had moved he now had to bundle his telecommunication products with Iprimus. Whilst he was reluctant to do this he didn't want to lose his emails, so he did agree. However then Iprimus demanded a Stat. Dec. to prove that the new premises were his. He couldn't provide water or elect. bills as they've ...only just moved in. So he spoke to them in the Philippines - all to no avail. They just insisting he bundle his products which incidentally increased from $50 to $85 per month and provide the Stat Dec. In reality Iprimus were in fact blackmailing him since he couldn't get his emails. Anyhow he's used Gmail to inform all that he is getting a new email with Telstra - who his said have been great. I told him to lodge a complaint with the Telecom Ombudsman since Iprimus's business practices are deceptive and misleading (under the Consumer Protection Act.(formerly Trade Practices Act).
Cut off NO notice
Took Iprimus 5 days after a fault report to tell me then I was cut off due to NBN. Disgusting Customer Service. Shame
Very bad customer service
I'm very very very upset with I promise because they told me my service was $60 but they slugged me $134 and I think they ripped me off.
This company is total liars
Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.
Fed up with technical issues.
I have had ongoing technical issues with iprimus and this time I am going to Telstra. Last time it lasted for weeks but I didn't change my provider. this time I have had enough!! Kept on hold for 1.5 hours last time I called them???
I'm sick this company ask talk some in Australia or head office in Melbourne no one help me
So sick this taking money out of my account given me over payment made me pay i ask speak head office in Melbourne but say they can not.
Disingenuous and deceitful, they will find ways to charge you even after you've cancelled
I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.
Service is terrible
Terrible service, and sales people that don't know what zone 2 or offnet even means....
Lol lol lol the worst.
Don't even go near them!!!
Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month 1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.
Questions & Answers
do you have a mobile for sale
Do you have a contact number for Primus Telecom ? and if so could you send it through to me [email removed]
The only number I have is the call centre but that is a waste of time. I highly recommend to email them and keep a paper trail then you have evidence of what they said because they will deny it when questioned by the ombudsman.
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