Primus Telecom

Somehow iprimus has restricted my services with a separate provider because I have signed with a better ISP and iprimus are obviously p*ssed about it. I'll take this matter as far as i possibly can. Deplorable is a gentle word for this situation. Rather pathetic, see what the ombudsman says i guess

If I could give no stars I would. 40mins on hold could not get through and this was to pay a bill!!!! I cant log on it says it will send me reset pass word and does not no email ever comes! Been with them 20 years time to go!!!

When working the service is acceptable enough, not a stand out, but as others have stated there is zero support. In this day and age to have a 9-5 only phone service is a joke, all the more annoying when you are connected to an overseas non Primus specific call centre with people for whom English is a second language and are very poorly trained.… Read more

Their attempts at resolving your issues are from rote learned scripts and meaningless. Their on line support is just as appalling, not even recognising your email address, one they provide, service and supposedly support. I have been with them for over 25 years out of stupid loyalty and laziness avoiding changing email addresses. But the time has come to say bye, they are not particularly cheep, only offer direct debit payments, often failing to take them when agreed and resulting in additional charges, bank fees and time wasting.

Excellent Company to deal with – I have my home phone and Broadband packaged together, and find the costs more than competitive, but where they excel, is in providing technical assistance when needed. Even if the problem is outside their jurisdiction, they will go out of their way to get things working again. I'm really happy, and occasionally I'm offered a slightly better deal on rates from a competitor, but there is no way I'll change from Primus Telecom.

Best so far – I have been with Primus now for about 5 years and have had little or no problem. I have a constant download speed which hardly ever lets me down so I am more than happy with that. Sometimes the signal drops out and a reboot is required but my old provider which was slower constantly dropped out so I am thinking its something to do with the… Read more

connection. Problems are easily solved although I haven't had any. Value for money is very good. I am one of these people who is hesitant to move from one company to another and I look for the fine print in everything but the deal I got was pretty special. I love having this provider. I still look around though :) Hey Im human...

Good Experience Over 11 Years – I signed up with Primus for phone and broadband in 2002. The phone service has been trouble free excepting for some issues Telstra had now and then with their copper. The broadband was wobbly until 2005 but they have since gotten better and for the past few years have been excellent. I recently had some very strange internet routing problems… Read more

that have been difficult for Primus to resolve, but resolve it they did.

Some reviews complained about understandability talking to their help desks. Their support is in Australia. That reflects our population with many migrants, especially in the world of IT. Most of the bad reviews are a few years old. Using my own experiences I have found Primus to have earned my long term business, and based on my experiences I would and have recommended them. Neither the cheapest nor most expensive, and their phone+internet bundles suit me. Good tech support. Never had a billing problem. Internet routing problems should never have occurred, but they resolved them.

Worst ISP on the market. Please go out of business – The list of negative comments i have for iprimus is endless. Days without internet due to the excuse they choose on the day. Can not understand what their saying when you need support. Aggressively chase your account payment even though you've already paid it. I'm just blown away at the incompetence that iprimus has on offer.

no general email contact details – Attempted to contact them by email to advise that there service was being use bya scammer. No general email was available on their web site. (Email was selected to enable the attachment of a file containing the spam details) Very unprofessional

Primus internet – Avoid at all costs! Customer service is horrendous It was a struggle to cancel my service then once it was done they took a further $320 out of my account!! I couldn't get it back and thought it was all sorted then another $70 was attempted to be taken out!!!! Now I have debit collection after me and me internet was disconnected 6 months ago. Avoid this company at all costs!

OMG how is this company still operating – I asked to get my acount direct debited which was I believed done. 2 months later there a bill rocks up with additional charges. The phones charges were $60 the late fee was $22! Upon contacting them apparently I was not a contact on teh account even tho I set it up a decade ago. Worst service ever...

Dog crap service – The customer support for technical issues like slow appends and lacklustre performance of this ISP want to make me stab myself in the neck ! Worst internet company hands down for price vs quality of connection I’ve had nothing but slow speeds and terrible bandwidth problems often requiring a complete reboot of my modem or get Iprimus to reboot my connection on their end. Not very good value for money and I’ll be changing as soon as I can.

poor service when requiring tech support – My mother 92 who is on palative care requiring constant care and communications with cctv and wi-fi alarm had her nbn with primus disconnected. i rang the support team waiting on the phone to be connected to overseas call centre.disconnected numerous times.after 3 hours i finally got a text telling me that it would take 3 days for a tech team to… Read more

solve the issue. also telling me over the phone that there was no priority for life support with primus nbn. very disappointed with their service.

Worst service iv ever been with, they charge like a wounded Bull, $6.50 if you don’t pay direct debit, – They have Avery slow service no internet speed u pay for not get what you pay for worst at night so slow it stops go els were for service no speed

Rude & Incompetent customer service – I requested porting my wife's mobile from another provider on 20/04/2020 and we finally received the Sim card last week and activated immediately but line still not functioning. I have made several calls to customer service and activation team to no avail. I have been with iPrimus for several years now & have Landline+ ADSL and another mobile currently. I am disappointed with the service and I am seriously considering leaving iPrimus altogether.

Worst internet provider ever! Horrible service, even worse connection! – Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs. I have never experienced such a horrible internet provider.

iPrimus – iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home… Read more

phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.

Iprimus change your contract or else – My brother has had a Iprimus account for 15 years in Adelaide. He recently moved home just a couple of kms. He kept his phone number with Telstra but couldn't connect on the internet through Iprimus. On contacting them he was advised that because he had moved he now had to bundle his telecommunication products with Iprimus. Whilst he was reluctant… Read more

to do this he didn't want to lose his emails, so he did agree. However then Iprimus demanded a Stat. Dec. to prove that the new premises were his. He couldn't provide water or elect. bills as they've only just moved in.

So he spoke to them in the Philippines - all to no avail. They just insisting he bundle his products which incidentally increased from $50 to $85 per month and provide the Stat Dec. In reality Iprimus were in fact blackmailing him since he couldn't get his emails. Anyhow he's used Gmail to inform all that he is getting a new email with Telstra - who his said have been great. I told him to lodge a complaint with the Telecom Ombudsman since Iprimus's business practices are deceptive and misleading (under the Consumer Protection Act.(formerly Trade Practices Act).

Very bad customer service – I'm very very very upset with I promise because they told me my service was $60 but they slugged me $134 and I think they ripped me off.

This company is total liars – Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid… Read more

them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.

Fed up with technical issues – I have had ongoing technical issues with iprimus and this time I am going to Telstra. Last time it lasted for weeks but I didn't change my provider. this time I have had enough!! Kept on hold for 1.5 hours last time I called them???

I'm sick this company ask talk some in Australia or head office in Melbourne no one help me – So sick this taking money out of my account given me over payment made me pay i ask speak head office in Melbourne but say they can not.

Disingenuous and deceitful, they will find ways to charge you even after you've cancelled – I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat… Read more

is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.

Don't even go near them!!! – Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month… Read more

1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.

Rip offs – Originally told $70 p/mth and to start off with it was $72.50 due to non-direct debit fee. I started paying weekly with bpay as I do with all utility bills only to find they were charging me an additional 2.75 bpay processing fee each time! subsequently set up a monthly bpay payment for the amount they told me and every month additional fees were charged. 2yr contract ends today and I'm outta there!!!

Useless! – Asks repetitively for you to enter your password to send an e-mail - I mean over and over again, you enter your password and the box appears again asking yo to enter your password to send the e-mail. (Yes it is the correct password!) Waste time going though the automated answer system, wait in the 'service' queue and finally Bruce from Bombay… Read more

tells you "Yes we'll reset your password." A week later it starts all over again. Hopefully with the national broadband roll-out there will be better options than these Calcutta Cowboys!!

Terrible cimpany to deal with – This is the second time i signed ip with primus home bundle in the last 13 years and everytime i do this because of its "competitive" pricing and soon regret me decision. i woukd like to share with my experience and warn other potential customers. I signed a 24 months locked in contract with Iprimus on jan 2016 for landline + broadband… Read more

internet for $69.90 month (still is the online advertised price).

7 month later I received a letter from Iprimus notifying me of rate increase by 20$/month due to a mistake made by Primus with zoning. No other explanation was given. All my requests to continue providing their contractual obligations at the agreed price or at least show reasons "beyond their control" were turned away. You can never get to talk to anyone based in Australia with this company.

After unsuccessful attempts i have lodged A complaint with TIO which is in process.

Iprimis still jnsists on price increase, despite the contract, offering to move to another provider, but refusing provide the service which they agreed upon.

couldn't be any worse – must be the worst company I have ever come across .they recently disconnected our business phone system after I canceled the poor internet service and thay told me can't have phones without internet and it would take 48 hours to reinsall phones.avoid at all costs

Stay away! – I've been with primus for 17 years. They contact me to upgrade me to NBN. NBN box was installed in my garage and therefore my modem is in the shed as well. Landline attaches to modem, very handy if I'm in shed when phone rings but other than that useless. Technicians didn't speak English and did not ask me where my " 3 choices" of sites were for… Read more

installation. Primus refuse to help after 15 phone calls and emails. Very difficult to understand the operators. Constantly I was reminded that I was being recorded for training purposes. Would it be possible to replay recording so that I didn't have to repeat my complaint over and over?? They refuse to put me through to a supervisor when I asked. The complaints handling section also useless. The internet and wifi now slower than it was before. Very disappointed.

Incompetent – These guys don't know what they are doing. They are unable to switch from ADSL to NBN because their devices are not compatible. Many phone calls, no improvement, just the dreaded red light for connection on the modem. Unwilling to send a compatible modem. A real joke of a company.

They Still Take Money off you Months after you end the account – I cant believe these flogs really after the about of stuff they spun me after they put my phone on about why it was so hard and was going to take them for ever to put my ADSL on i rang Telstra up and say this is what i want and for a little bit more they put me on the NBN they were straight up with me. I rang Iprimus back and said look forget… Read more

about it im going to cancel and go with Telstra they put me through to the cancellation department and everything was canceled. 2 months latter after the copper line had been cut from the property and Iprimus phone number they gave me couldn't possibly work because of this. I get an email about some kind of credit that was added to my account, seeing as it wasn't my bank account i ring to find out " oh no you never canceled " and im still being charged for a phone line that was cut from the property.

My mistake was not taking the ID number to that convo because they can sit their all day saying what on thier computer log becaue hey your never ever going to see that. Just remember if your with them and you are trying to get out make sure you get the number to the convo the name of the person and better yet record the convo because iprimus are a bunch of money robbing kents that provide a s hit service. Pay extra go with Telstra !! Its been two months since i left iprimus and they are still charging me and iv canceled twice now Id say leaving but iv canceled twice and i think they still charging me for a line thats not connected You can cancel and they will go yep well this computer log i have infront of me ( that you will never see ) says you didnt

Love them – Well I've been a customer now for over 5yrs and when I was looking at switching I considered Telstra and they were a rip off and I vowed would never go back to them as they were my previous provider. I had heard that Optus was good value but unfortunately where I live there are no Optus cables with them. When I rang Primus to tell them I was… Read more

considering leaving they offered me 25g adsl2 no off peak, excellent international calls deal, ringing any mobile up to 20mins $1 and many more extras for an excellent price cheaper than what I had with them before. And my wifi internet is excellent. Looove Primus. Loved how they basically bent over backwards to retain my service, well money I suppose.

Excellent Service – I called iPrimus for the NBN here in Tasmania, Outstanding Service and Support. Staff members are on the ball and I can Honestly say keep up the Good Work. Please support Australian Jobs and don't waste your time with other service providers offering the NBN. Thank you iPrimus- keep up the low prices ! Australian support and Jobs

iPrimus - the great pretenders – Customer for about 6 years and a happy one at that. Then .the lying. the blame game. The constant different experts.Who some admitted they had not been trained to do basic download/upload/speed test. It all started with there big upgrade of there systems .going to be bigger and better than texas .i now know that, what was big about the… Read more

upgrades,was the monumental crap service, and the mass of customers that were out of contract.that flocked to any provider what could provide a basic service .sorry for those what are still in contract/// trust me. Well worth the cost of default fees to be rid of them Nothing once upgrade began. Would not listen that the fault could be there end ? Hard to understand some operators

Cut off NO notice – Took Iprimus 5 days after a fault report to tell me then I was cut off due to NBN. Disgusting Customer Service. Shame

Service is terrible – Terrible service, and sales people that don't know what zone 2 or offnet even means.... Lol lol lol the worst.