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Primus Telecom

Primus Telecom

1.9 from 35 reviews · View Statistics

Reviews

1.9

35 reviews
  • Transparency
    1.0 (4)
  • Customer Service
    1.0 (4)
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John
JohnSouth East Queensland, QLD

Dog crap service

published

The customer support for technical issues like slow appends and lacklustre performance of this ISP want to make me stab myself in the neck ! Worst internet company hands down for price vs quality of connection I’ve had nothing but slow speeds and terrible bandwidth problems often requiring a complete reboot of my modem or get Iprimus to reboot my connection on their end. Not very good value for money and I’ll be changing as soon as I can.

Transparency
Customer Service
Incentivised ReviewNo
Jean-Pierre
Jean-PierreSydney, NSW
  • 2 reviews

poor service when requiring tech support

published

My mother 92 who is on palative care requiring constant care and communications with cctv and wi-fi alarm had her nbn with primus disconnected. i rang the support team waiting on the phone to be connected to overseas call centre.disconnected numerous times.after 3 hours i finally got a text telling me that it would take 3 days for a tech team to solve the issue. also telling me over the phone that there was no priority for life support with primus nbn. very disappointed with their service.

Incentivised ReviewNo
Atkin dingo
Atkin dingoray12031924@gmail.com
  • 19 reviews
  • 17 likes

Worst service iv ever been with, they charge like a wounded Bull, $6.50 if you don’t pay direct debit,

published

They have Avery slow service no internet speed u pay for not get what you pay for worst at night so slow it stops go els were for service no speed

Transparency
Customer Service
Incentivised ReviewNo
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Wally
Wally
  • 6 reviews
  • 3 likes

Rude & Incompetent customer service

published

I requested porting my wife's mobile from another provider on 20/04/2020 and we finally received the Sim card last week and activated immediately but line still not functioning. I have made several calls to customer service and activation team to no avail. I have been with iPrimus for several years now & have Landline+ ADSL and another mobile currently. I am disappointed with the service and I am seriously considering leaving iPrimus altogether.

Transparency
Customer Service
Incentivised ReviewNo
Tami
TamiSydney, NSW
  • 3 reviews
  • 3 likes

Worst internet provider ever! Horrible service, even worse connection!

published

Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.

I have never experienced such a horrible internet provider.

Transparency
Customer Service
Incentivised ReviewNo
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Wendy Z.
Wendy Z.22 Nov 2019
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iPrimus

published

iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.

Incentivised ReviewNo
Coppers
CoppersGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 4 likes

Iprimus change your contract or else

published

Cut off NO notice

published

Took Iprimus 5 days after a fault report to tell me then I was cut off due to NBN. Disgusting Customer Service. Shame

Very bad customer service

published

I'm very very very upset with I promise because they told me my service was $60 but they slugged me $134 and I think they ripped me off.

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allan
allanSouth West Rocks
  • 5 reviews
  • 6 likes

This company is total liars

published

Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.

WSW
WSWAU
  • 2 reviews

Fed up with technical issues.

published

I have had ongoing technical issues with iprimus and this time I am going to Telstra. Last time it lasted for weeks but I didn't change my provider. this time I have had enough!! Kept on hold for 1.5 hours last time I called them???

I'm sick this company ask talk some in Australia or head office in Melbourne no one help me

published

So sick this taking money out of my account given me over payment made me pay i ask speak head office in Melbourne but say they can not.

Simon B
Simon BMid North Coast, NSW
  • Verified

Disingenuous and deceitful, they will find ways to charge you even after you've cancelled

published

I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.

Service is terrible

published

Terrible service, and sales people that don't know what zone 2 or offnet even means....

Lol lol lol the worst.

  • Verified

Don't even go near them!!!

published

Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month 1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.

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Questions & Answers

Owen T.
Owen T.asked

do you have a mobile for sale

No answers
John
Johnasked

Waiting for my starter pack

1 answer
allan
allan

Good luck

Graham Watson
Graham Watsonasked

Do you have a contact number for Primus Telecom ? and if so could you send it through to me [email removed]

Thanks

Graham Watson

1 answer
allan
allan

The only number I have is the call centre but that is a waste of time. I highly recommend to email them and keep a paper trail then you have evidence of what they said because they will deny it when questioned by the ombudsman.

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