Love it! My new go-to.
Princess Polly has been knocking it out of the park lately! It's my new go-to store.
The good: Very cute styles, generous/varied sizing to suit different body types, occasional cute accessories (although I am very tired of the dainty/layered gold necklace look that has been in for SO long OMG), some great shoes at a reasonable price point. Many dresses (although not all) are double layered or have thicker fabrics that are more flattering and aren't see-through. Better quality fabrics than other similar retailers. Generally the fabrics are thic...k and soft! Frequent coupon codes available. Princess Polly offers good value for the money, in my opinion. Generally, the clothes are offered in colours that I like (I only suggest they add more options in dark red but otherwise I love the neutral colours and baby blue, pastel purple, camel, beige, black, etc. that PP generally uses :) So many retailers offer colours that aren't as wearable for me like bright green, hard-to-wear jewel tones, bright orange, 70s colours, stripes, etc.) Room for improvement: A lot of crop tops and short skirts (as an older customer these don't suit me the best). Sizing can be a bit inconsistent (for example, a 12 in one dress was roomy but in another dress it was too tight on me; allowing customer reviews and size ratings ["fits small" "average fit" "fits large" etc.] would help customers know which one to order. Could use more guidance on shoes (in other words, if you are a half size, should you order up or down?). Some dresses use thinner fabric that shows lumps and bumps and I only know through trial and error, i.e. ordering them, if that will be the case for a particular style. Again, allowing customer reviews (the website currently doesn't) might help with my selections. Overall, Princess Polly is, in my opinion, a great source for very stylish, trendy items of a little higher quality than average. I am so happy to have found them!!! Thank you, Princess Polly!
My favourite online clothing store
> decent prices with discount codes always available
> fast shipping
> receptive customer service
> returns policy is super reasonable (free return for credit or $6 to cover shipping for refunds)
My only gripe is as someone who is slightly on the taller side I do tend to have length issues with their products, but this is the case will all boutiques I find.
Princesspolly is, in my opinion, the best online young women's clothing retailer in aus.
princess polly ships really fast, refunds happen fast and ive never had any issues ordering from them more than multiple times. their stuff is usually true to size although ive had the few items being too big. some of their sales are really good too!
Great service happy with my purchase
Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too
Worst customer service ever
I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.
Amazing service. I had a few orders in for my girlfriend. I told them my girlfriends birthday was next Monday (Which it is) and they delivered on all including one today that I just ordered yesterday. The product looks great and I can’t wait to see her wearing it. Thank you so much.
Customer service told me to fix my item myself
I recently purchased a shirt dress from here and when I received it, it had excess thread hanging off and looked quite poorly made. When I emailed customer service and showed them a photo, they replied saying “these excess threads can easily be removed with scissors.” I understand that it is not a major product default, however I do feel that with the amount of money consumers spend on products, we should receive it in good condition and not have to fix the item ourselves! Despite whether it is an easy fix or not.
Incredible customer service!
These guys are amazing!! I've shopped with Princess Polly for a while now and this is a well overdue review. They consistently deliver on time. They stock quality products. They have great sales. And the best part is they provide the friendliest customer service! They also have a super easy returns policy.
What I'm super impressed about it that I placed an order on Friday night and Saturday and have already received an email confirming both my orders have been shipped!! I'm super happy and so grateful for such a wonderful online service.
Great Quality, Great Service
Everything I’ve bought has been true to size and photo on the website. The quality of products reflects their price point, and feels pretty good quality and well made. Only items I’d say are a bit cheap is the jewellery, but that’s to be expected for such low prices so it’s pretty fair.
I live in Australia but outside of a main city (so shipping usually takes an extra few days for me). One of my orders literally arrived within 24hours (during the covid pandemic too) so I’m SUPER impressed with how efficient they are. Also, in Au their express...shipping is free on orders more than $50, so for almost any purchase you’re getting (almost) next day delivery completely free, where a lot of brands will change a nominal fee or make it orders over a much higher price, so again I’m impressed. Some sizes can sell out rather fast and they don’t always restock quickly (may not be their fault), but apart from that they’re always so reliable for any kind of item you want. This is the first review I’ve ever written and that’s bc I am so happy with my experiences. All in all, I made my first order from Princess Polly less than 3 weeks ago, and I’ve now ordered from there 4 more times because I am continually impressed and love their stock. Would 100% recommend.
Ripped off. Returned item was owed $44 only received $6
Terrible quality so decided to get a refund ended up being ripped off and not given a full refund. I’m am owed $45 but only received $6.
Completely and utterly ridiculous.
- Verified customer
One of my fav online retailers.
Good variety of brands and products. (I bought my Doc Martens from there!) User reviews are super helpful. I've bought from Princess Polly a few times over the last couple of years and each time I'm reminded why I go back. Always quick postage.10/10 would recommend.
Unreal service. The only place I buy Jeffree Star from in Australia
I have never had an issue with the service at Princess Polly. Having items arrive 2 days after ordering in Nth Queensland? Unreal! Always packed safely, never broken. Princess Polly are Jeffree Star approved.
Never received item. No refund, bad customer service
Ordered an item and never received it, no refund has been offered. Only words such as "good will gesture" as if they are doing a favour to me have been offered such as store credit. I am very out of pocket and appauled at how customers can be treated this unfairly for the wrongs of the company.
Fast shipping, easy returns
Love love love Princess Polly! Fave things about it: fast shipping, super easy returns (deducts $6 if you want a refund, which is fine) and there's always a discount code somewhere on the internet you can use! Easy to navigate with a wide range of products. In terms of the quality, it can vary from brand to brand stocked - the review section on each item is super useful and would definitely recommend everyone having a read of that section before purchasing for info on sizing and quality.
I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...
- Verified customer
Return but don't have money back
I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.
- Verified customer
Quick and easy
Great website! Quick and easy shipping, first time I used the website was buying from the Shane Dawson x Jeffree Star launch and I got what I wanted and checked out the site didnt crash, they shipped fast and got my order the next day!
Questions & Answers
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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