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Princess Polly

Princess Polly

4.1 from 107 reviews · View Statistics

Reviews

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Worst customer service ever

published

I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
See all answers
John B.

John B.

  • 2 reviews

Great service

published

Amazing service. I had a few orders in for my girlfriend. I told them my girlfriends birthday was next Monday (Which it is) and they delivered on all including one today that I just ordered yesterday. The product looks great and I can’t wait to see her wearing it. Thank you so much.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Peasant Polly

published

- terrible customer service who send you generic copy and paste replies
- sent me a fake tracking number
- rude customer service team who will bully any customer who aren’t Instagram famous.

Incentivised ReviewNo
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Customer service told me to fix my item myself

published

I recently purchased a shirt dress from here and when I received it, it had excess thread hanging off and looked quite poorly made. When I emailed customer service and showed them a photo, they replied saying “these excess threads can easily be removed with scissors.” I understand that it is not a major product default, however I do feel that with the amount of money consumers spend on products, we should receive it in good condition and not have to fix the item ourselves! Despite whether it is an easy fix or not.

Incentivised ReviewNo
Sienna

Sienna

  • 3 reviews
  • 4 likes

Incredible customer service!

published

These guys are amazing!! I've shopped with Princess Polly for a while now and this is a well overdue review. They consistently deliver on time. They stock quality products. They have great sales. And the best part is they provide the friendliest customer service! They also have a super easy returns policy.
What I'm super impressed about it that I placed an order on Friday night and Saturday and have already received an email confirming both my orders have been shipped!! I'm super happy and so grateful for such a wonderful online service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Great Quality, Great Service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Ripped off. Returned item was owed $44 only received $6

published

Terrible quality so decided to get a refund ended up being ripped off and not given a full refund. I’m am owed $45 but only received $6.
Completely and utterly ridiculous.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
See all answers
Marnee

MarneeGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 2 likes
  • Verified customer

One of my fav online retailers.

published

Good variety of brands and products. (I bought my Doc Martens from there!) User reviews are super helpful. I've bought from Princess Polly a few times over the last couple of years and each time I'm reminded why I go back. Always quick postage.10/10 would recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Terror Australis

Terror AustralisCentral Queensland, QLD

  • 4 reviews

Unreal service. The only place I buy Jeffree Star from in Australia

published

I have never had an issue with the service at Princess Polly. Having items arrive 2 days after ordering in Nth Queensland? Unreal! Always packed safely, never broken. Princess Polly are Jeffree Star approved.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
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Chloe

Chloe

  • 2 reviews

Never received item. No refund, bad customer service

published

Ordered an item and never received it, no refund has been offered. Only words such as "good will gesture" as if they are doing a favour to me have been offered such as store credit. I am very out of pocket and appauled at how customers can be treated this unfairly for the wrongs of the company.

Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
Cindy

Cindy

  • 2 reviews

Fast shipping, easy returns

published

Love love love Princess Polly! Fave things about it: fast shipping, super easy returns (deducts $6 if you want a refund, which is fine) and there's always a discount code somewhere on the internet you can use! Easy to navigate with a wide range of products. In terms of the quality, it can vary from brand to brand stocked - the review section on each item is super useful and would definitely recommend everyone having a read of that section before purchasing for info on sizing and quality.

Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised

Small sizing!!!

published

I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...

Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceAs advertised
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Great brand

published

Amazing quality definitely true to size I was abit iffy on buying shorts online but they fit so nice! Shirts are so soft and lovely quality also
super quick delivery which is a bonus

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
See all answers
  • Verified customer

Return but don't have money back

published

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
See all answers
Soph

SophMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like
  • Verified customer

Quick and easy

published

Great website! Quick and easy shipping, first time I used the website was buying from the Shane Dawson x Jeffree Star launch and I got what I wanted and checked out the site didnt crash, they shipped fast and got my order the next day!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
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lizziejcampbell

lizziejcampbellSouthwest, VIC

WHOO HOO she's ace

published

FAST AS DELIVERY (and I live in a small far away beach town) can confirm I am now addicted to shopping online with them. Qual is good and so are the prices. The variety of clothes is ace as too .Love ya work

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
jana1kolm

jana1kolmPerth, WA

Used to be my favourite store...

published

Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly small
Product AppearanceNot as advertised
See all answers
Kiera

KieraSydney, NSW

Great clothes!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Chantelle

ChantelleHunter Region, NSW

Great but I have one complaint

published

Clothes come so quick are true to size and look like they do online buttttt, when I receive the clothes some have marks on them usually any white clothes bought.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

First and Last Time !

published

Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceNot as advertised
See all answers
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Questions & Answers

Lisa

Lisaasked

What size should I get if im 5'2

No answers
Lisa

Lisaasked

what size should I get in dresses if im 5,2 and petite.

No answers
Soraya J.

Soraya J.asked

Is it worth buying clothes from princess polly? like, is the quality good?

1 answer
Marnee
Marnee

I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear

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