2Princess Polly

Princess Polly

2Princess Polly
3.9

148 reviews

PositivevsNegative
70% · 10337 · 25%

Return Claim MadeYes · No
Sizing
  • Very small
  • Slightly small
  • True to size
  • Slightly large
Product Appearance As advertised · Not as advertised
Product Quality
3.7
Shipping
4.4
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Reviews

148 reviews
Jessie G.
Jessie G.
 

Postage fees

Ordered denim shorts, sized up, they were still too small. That’s the risk of buying denim online.
However I am annoyed to have paid postage receive them and then I pay postage again to return them.
I’d have no problem paying return postage if the initial postage had been free or even if I was simply returning for change of mind. Show details
Product Quality
Shipping
Diane
Diane
 

Helpful customer service and warehouse staff

Customer service (Bri/Briar?) helped me organise to pick my order up on Friday afternoon for the weekend. Warehouse were awesome letting me come pick it up. Thanks so much really appreciate it Show details
Fading A.
Fading A.South East Queensland, QLD7 posts
 

$120 shoes that fell apart after 3rd wear

I purchased shoes from princess polly which were so expensive for no reason and I've worn them a total of 3 times and already the entire sole has come off. I literally have purchased cheap Chinese shoes that are better quality. Absolute joke of a company Show details
Jessica
Jessica
 

Zipper breaks on every item

This is the third pair of pants/shorts I have bought that the zipper has broken and that’s been over a year such as waste of money Show details
Shipping
Kasey
KaseyPerth, WA14 posts
  Verified

Disappointed again :(

Purchased a dress for over $70 (originally $85) and it was a cheap transparent material. I have tried posting reviews on their website but they seem to only post 4+ star reviews... Each review from screenshot was confirmed but only the 5 star review was posted.
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RDS
RDSGreater Melbourne (Outer), VIC27 posts
 

Beware cost of returns

Store has a good range of different styles and sizes. I never buy anything online before confirming return policy. I purchased 4 items and returned 2, unfortunately I was unaware that you received less fora refund than a credit. It also looks like I was only refunded the current sale price, not the full purchase price. So I lost
£60 on the return. Due to this I probably won't shop here again Show details
Shipping
j62689579
j626895794 posts
 

next day express delivery? non existent

bought several items on sale, and automatically qualified for express next day business delivery, however that seems not to exist as my order is still on 'it's way' so very disappointing for first time customer- let's hope the clothes are good quality
Rose
Rose3 posts
  Verified
Shipping
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Jill
JillGreater Melbourne (Inner), VIC
 

Store Credit with an expiry date

Clothes are not the best quality and my biggest mistake was choosing to be refunded as store credit. I have been browsing their clothes for 3 years now and I have not found any clothing item that I'd like. Emailed them about it but was refused. Now I'm forced to purchase items that I don't like and need... Will not shop with them again. Show details
Shipping
Marissa
Marissa
 

Exactly like picture same day delivery

Dresses I got were exactly like the pictures also very impressed by the same day delivery thank you. Show details
Maddie B.
Maddie B.
 

Poor Return Policy

Sent the wrong size shoe (size 5, I’m a size 10 so not even close) however, upon going back to my order confirmation email it says 5 so there seems to have been a glitch in the cart. Organise a return and the options are a refund or store credit. However, the refund is $6 less than the purchase price for “process and handling” of a refund. Obviously to encourage the option of a store credit for the correct value but seems very unprofessional of a business. Show details
Product Quality
Shipping
BrisbaneGirl1990
BrisbaneGirl1990South East Queensland, QLD9 posts
  Verified

Ummmm what same day delivery how is that possible? Loveee this!

I ordered clothes at 8am this morning and by 3pm they were on my doorstep I’m shook! The quality is actually really good too I completely forgot about this online store for a while! I’m going back for more haha!
mary
mary
 

Diversity!

I honestly never leave reviews, but on the first time shopping from this store I couldn't help but notice the range of models rocking the clothes. From petite women to plus size and women of all color, style etc. You don't see that much even In 2022. Bravo princess Polly!
Payten L
Payten L2 posts
 

Regret every purchase I made

The two items I bought I loved, they fit a little smaller than what I normally wear but still looked good. That was until I washed them. The stitching fell apart immediately on both items, the lining shrunk (even though it was a cold, delicate wash) and the dress I bought ended up getting pilling so bad that it was unwearable. For $85 + per item, I'd expect so much better after one wear. Show details
Shipping
sam
samMetropolitan Adelaide, SA
 

Disappointed time and time again

The online store navigation is great, the products were up my ally and the material quality is generally good but unless you have the one stock standard cup size I’d suggest forgetting about it. Or just stick to the pants. Multiple size changes only ever changed the width and not the cup. Will not be purchasing again. It’s 2022, be better. Show details

Questions & Answers

Lisa
Lisa

What size should I get if im 5'2

Lisa
Lisa

what size should I get in dresses if im 5,2 and petite.

Soraya J.
Soraya J.

Is it worth buying clothes from princess polly? like, is the quality good?

Marnee
Marnee  

I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.

See all Princess Polly questions

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday, Office / Businesswear and Swimwear
Visit official website

Contact info for Princess Polly

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed

Extra Information

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