Reviewer Photos & Videos
Most products are faulty and need to be returned. They charge for ‘handling’ fees on faulty returns even though they know it is illegal and will try dodge you on this multiple times. The style and shipping is amazing, it’s such a shame the stock quality is terrible
They also don’t allow negative reviews on their website
Exceptional products & service!
Placed an order for my daughter on Princess Polly for a dress and skirt with her Birthday money and she was so excited to receive her package withing 24 hours. The design, quality, value for money and service are exceptional!
Do Not Buy Here
Please do not purchase here if you want your items. I ordered $550 WORTH of clothes and did not receive my package. Instead of compensating me through a refund, I was then offered a “giftcard” to which THEY DISABLED. I’m now out of $500 and so many clothes. Not worth it.
Fast shipping and great customer service
Fast shipping and the customer service is great. They reply fast and are ever so polite and helpful. Will definitely be purchasing from them again.
Don’t buy there
Worst customer service!!!
I paid 20$ for 2 days express shipping for my close friends wedding and after a week it still stays on the factory!!! They ruined the day of the wedding I stay with nothing to wear and they didn’t even sent the dress. Don’t buy from them.
Never received parcel at my address
I was home at the time of delivery and never received parcel. I have checked my front and back yard, checked neighbours and nothing!
I want a refund on lost items
Love it! My new go-to.
Princess Polly has been knocking it out of the park lately! It's my new go-to store.
The good: Very cute styles, generous/varied sizing to suit different body types, occasional cute accessories (although I am very tired of the dainty/layered gold necklace look that has been in for SO long OMG), some great shoes at a reasonable price point. Many dresses (although not all) are double layered or have thicker fabrics that are more flattering and aren't see-through. Better quality fabrics than other similar retailers. Generally the fabrics are thic...k and soft! Frequent coupon codes available. Princess Polly offers good value for the money, in my opinion. Generally, the clothes are offered in colours that I like (I only suggest they add more options in dark red but otherwise I love the neutral colours and baby blue, pastel purple, camel, beige, black, etc. that PP generally uses :) So many retailers offer colours that aren't as wearable for me like bright green, hard-to-wear jewel tones, bright orange, 70s colours, stripes, etc.) Room for improvement: A lot of crop tops and short skirts (as an older customer these don't suit me the best). Sizing can be a bit inconsistent (for example, a 12 in one dress was roomy but in another dress it was too tight on me; allowing customer reviews and size ratings ["fits small" "average fit" "fits large" etc.] would help customers know which one to order. Could use more guidance on shoes (in other words, if you are a half size, should you order up or down?). Some dresses use thinner fabric that shows lumps and bumps and I only know through trial and error, i.e. ordering them, if that will be the case for a particular style. Again, allowing customer reviews (the website currently doesn't) might help with my selections. Overall, Princess Polly is, in my opinion, a great source for very stylish, trendy items of a little higher quality than average. I am so happy to have found them!!! Thank you, Princess Polly!
My favourite online clothing store
> decent prices with discount codes always available
> fast shipping
> receptive customer service
> returns policy is super reasonable (free return for credit or $6 to cover shipping for refunds)
My only gripe is as someone who is slightly on the taller side I do tend to have length issues with their products, but this is the case will all boutiques I find.
Princesspolly is, in my opinion, the best online young women's clothing retailer in aus.
princess polly ships really fast, refunds happen fast and ive never had any issues ordering from them more than multiple times. their stuff is usually true to size although ive had the few items being too big. some of their sales are really good too!
Great service happy with my purchase
Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too
Great quality and value for money
Good quality clothing, true to size and quick shipping. Would definitely recommend them and be back for more of their clothing
Worst customer service ever
I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.
Amazing service. I had a few orders in for my girlfriend. I told them my girlfriends birthday was next Monday (Which it is) and they delivered on all including one today that I just ordered yesterday. The product looks great and I can’t wait to see her wearing it. Thank you so much.
- terrible customer service who send you generic copy and paste replies
- sent me a fake tracking number
- rude customer service team who will bully any customer who aren’t Instagram famous.
Customer service told me to fix my item myself
I recently purchased a shirt dress from here and when I received it, it had excess thread hanging off and looked quite poorly made. When I emailed customer service and showed them a photo, they replied saying “these excess threads can easily be removed with scissors.” I understand that it is not a major product default, however I do feel that with the amount of money consumers spend on products, we should receive it in good condition and not have to fix the item ourselves! Despite whether it is an easy fix or not.
Questions & Answers
What size should I get if im 5'2
what size should I get in dresses if im 5,2 and petite.
Is it worth buying clothes from princess polly? like, is the quality good?
I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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