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Princess Polly

Princess Polly

4.2 from 99 reviews

See the Best Footwear Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(68)
(10)
(6)
(5)
(10)
  • Sizing True to size (16) · Slightly small (5) · Slightly large (3) · Very small (2)
  • Product Quality
    4.0 (23)
  • Return Claim MadeYes (4) · No (17)
  • Product Appearance As advertised (88%) · Not as advertised (12%)
  • Shipping
    4.5 (21)

Terror Australis

Terror AustralisCentral Queensland, QLD

  • 4 reviews

Unreal service. The only place I buy Jeffree Star from in Australia

published

I have never had an issue with the service at Princess Polly. Having items arrive 2 days after ordering in Nth Queensland? Unreal! Always packed safely, never broken. Princess Polly are Jeffree Star approved.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Never received item. No refund, bad customer service

published

Ordered an item and never received it, no refund has been offered. Only words such as "good will gesture" as if they are doing a favour to me have been offered such as store credit. I am very out of pocket and appauled at how customers can be treated this unfairly for the wrongs of the company.

Return Claim MadeNo
Product Appearance Not as advertised
Cindy

Cindy

  • 2 reviews

Fast shipping, easy returns

published

Love love love Princess Polly! Fave things about it: fast shipping, super easy returns (deducts $6 if you want a refund, which is fine) and there's always a discount code somewhere on the internet you can use! Easy to navigate with a wide range of products. In terms of the quality, it can vary from brand to brand stocked - the review section on each item is super useful and would definitely recommend everyone having a read of that section before purchasing for info on sizing and quality.

Sizing True to size
Product Appearance As advertised

Small sizing!!!

published

I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...

Shipping
Sizing Very small
Product Appearance As advertised

Great brand

published

Amazing quality definitely true to size I was abit iffy on buying shorts online but they fit so nice! Shirts are so soft and lovely quality also
super quick delivery which is a bonus

Shipping
Return Claim MadeNo
Sizing True to size

  • Verified customer

Return but don't have money back

published

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers

Soph

SophMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like
  • Verified customer

Quick and easy

published

Great website! Quick and easy shipping, first time I used the website was buying from the Shane Dawson x Jeffree Star launch and I got what I wanted and checked out the site didnt crash, they shipped fast and got my order the next day!

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

lizziejcampbell

lizziejcampbellSouthwest, VIC

WHOO HOO she's ace

published

FAST AS DELIVERY (and I live in a small far away beach town) can confirm I am now addicted to shopping online with them. Qual is good and so are the prices. The variety of clothes is ace as too .Love ya work

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
jana1kolm

jana1kolmPerth, WA

Used to be my favourite store...

published

Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.

Product Quality
Shipping
Sizing Slightly small
Product Appearance Not as advertised
See all answers
Kiera

KieraSydney, NSW

Great clothes!

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Chantelle

ChantelleHunter Region, NSW

Great but I have one complaint

published

Clothes come so quick are true to size and look like they do online buttttt, when I receive the clothes some have marks on them usually any white clothes bought.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

First and Last Time !

published

Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
See all answers

  • Verified customer

Withholding my money

published

I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers

molly

mollySydney, NSW

Favourite store ever.

published

The clothes are so pretty, good quality, and reasonably priced. You get free express shipping when you spend over $50, which is amazing - once I ordered something at 3pm in the afternoon and it came the next day at 10am. Plus, my order came with a 15% off discount for my next order and a sample from Benefit Cosmetics! They stock many other well-known brands too, like Abrand, Thrills, etc. There is also always discount codes which is what I love most - there are so many other companies out there that limit discount codes so that you're always forced to pay full price, so I love that Princess Polly values their customers and wants them to find the best deals.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Excellent customer service

published

Excellent customer service very quick to reply to emails always friendly. Clothes always arrive on time and there is never any issues. Clothes are always great quality would highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Dakota

DakotaAdelaide

  • 4 reviews

Amazing

published

Literally cannot fault princess Polly. Super fast shipping, amazing quality and the best prices. It’s my go too store when I need a new outfit for a night out or even just to treat myself

Sizing True to size

Meg

Meg

  • 5 reviews
  • 2 likes

Great service

published

Great quality clothes! Fairly quick shopping and great customer service. The girls go out of their way to answer emails and texts about orders. I would highly recommend this store to anyone!

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers

bonbon

bonbonSydney, NSW

  • 3 reviews
  • 2 likes

The best online experience

published
Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
See all answers

  • Verified customer

I buy Jeffree Star Cosmetics off of Princess Polly

published

They are fantastic. My parcel was dispatched 50 MINUTES after I ordered it!! Fantastic shipping, fantastic service, better prices than other Australian suppliers of JFC. Have never bought clothes off PP, but can confirm that the cosmetics are awesome.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Allison

AllisonSouth East Queensland, QLD

Ridiculously fast shipping

published

I was so impressed with the speed of the shipping form placing my order in the morning, I received it at 3PM the same day - with a discount code! Unbelievable

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers

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Questions & Answers

Erika J.

Erika J.asked

Do they sell Authentic Cosmetics? Was going to buy some Jeffree Star products but I'm so scared they're fake!

2 answers
Kim B.
Kim B.

Thats what i was wondering. Whenever Jeffree talks about where to buy his products ive never heard him mention this website.

Erika J.
Erika J.

If you actually go to the F.A.Q. on his website, PP is listed as an authorized retailer! I took the plunge and bought from them!


En Xun L

En Xun Lasked

If I received my clothes and i got the wrong sizing, can i return for free and ask for another sizing to be ship?

2 answers
Lisa
Lisa

probably not, they charge you to return faulty clothes

mny
mny

yes you can, it states this in their returns policy.


Hayze

Hayzeasked

Are the cosmetics palettes authentic? I remember Jeffree Star sating that there are only certain stores he is partnered with to sell his products.

No answers

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