Prints on Glass

Couldnt be happier , a quality product and great service – Have now purchased 2 prints , first was a split print (3 pieces) approx 800cm x 1.2mt wide and second was a single piece 1.2mt x 1 mt wide. Cannot say how happy I am with the finish and quality of the product. Dealt with Caitlin in Sydney both times although I think it was Mark in Melbourne who finished the job. Either way the order process, self… Read more

selecting a photo from shutterstock and the delivery were both seemless and packaged professionally. These are really awesome products and every single person without fail remarks on them when they visit. The mounting process of around 22kg on a plaster wall is clear and doesnt take too much work , there is a reason why it needs to be secure when hanging such weight onto plaster. The mounting of the split print was obviously more time consuming as all 3 pieces needed to be aligned but just make sure you have a spirit level and there is nothing a bit of tissue into the hold can't fix to line them all up. These prints are so good its hard not to get a bit addicted because they certainly beat traditional pictures. Thankyou printsonglass.com.au , really happy with the products and the service.

Fantastic service – We were very impressed with the personalised service and prompt communication. We sent them a photo, they contacted us regarding quality and size. After we paid we changed our mind ,regarding the size and they immediately refunded the difference in price. Tay and his team are to be highly recommended for service and quality.

Great service and high quality prints – Very impressed with the service and quality of received prints on glass. Richard in the Melbourne office did a great job setting up the artwork. Prints well packed and received intact in WA. I will definitely use their services again and recommend to others. Grant Griffin, Exmouth WA.

Cannot fault the product or the service - end result looks fantastic – Initially the reviews were a concern but looking at the timeline they have obviously sorted out their issues. I have now bought two prints from them and cannot fault their service. The order turnaround time was excellent, I was actually surprised at how quickly the end product arrived (600x900 print from approx. 10Mb files on both occasions). My… Read more

second order photo upload did not work properly but within hours I received an email (which I missed) and then shortly thereafter a phone call to arrange for the another upload - very impressed with their customer service.

The end product is fantastic - print quality and finish is very impressive. Product was well packed and arrived in perfect condition. The mounting instructions and process are very straight forward.

I am now "negotiating" with my wife for more wall space for some additional prints

Fantastic quality and experience – Have just received our 1200 x 800 print from our holiday in Tasmania and are thrilled with it. From the first contact in Melbourne with Richard to the finished product, every step was easy. Communication was frequent and the print arrived in perfect condition and on time. Colors are vibrant and the metallic option was definitely the way to go. We are so happy with it and will definitely be ordering more. Thoroughly recommend Prints on Glass.

I would never use or trust them again. Worst experience of my life, – I ordered 4 large piece of glass for a project in Melbourne and I was told the glass was ready to dispatch & to pay the $3690.00 prior to them sending the glass interstate. I paid in full and after waiting 6 months of them not return my calls, I finally flew to Sydney. They tell me that the owner no longer owns the business & it had nothing to do… Read more

with them, even though the owner was still working there as the sales manager running the business trading with the same name. I have all emails from them telling me my glass is ready etc. including receipts of payment. I have given them all the time they needed to clean up the mess but they didn't seem to care. I have never reviewed any business before however I hope this review prevents other people from having the same terrible experience as I did dealing with Prints on Glass. I would never trust or deal with them again.

Avoid – My husband purchased a print (full price) and we had so much trouble getting the order right. Eventually (after demanding our money back) our order finally arrived. We hadn't had the print long and the glue is coming through the print. It looks terrible and is such a waste of money but we can't bear the thought of dealing with the company again....

If I could choose 'ZERO STARS', I would – I had the same experience as others who have written here. My friend gifted me a living social voucher for a print, and that several hundred dollars have essentially been flushed down the toilet. I attempted to redeem my voucher multiple times before the expiry date, and was met with a web page apologising for the delays due to backlog. I kept… Read more

trying. Eventually I visited the page again, but the "apology page" had disappeared. I contacted prints on glass and they told me that they were in a dispute with living social and said to "take it up with them". I think this was a cheap "passing the buck".

No communication with customers regarding timeframe for checking back. No web page stating the problem. No attempt to rectify the issue or satisfy customers.

Stunning! – We submitted 2 photos from our recent European trip and the results are stunning. Being glass we were concerned about the delivery, but the packaging was excellent, and the courier knew about the streets in our new subdivision - it arrived within 2 days (near Geelong) from Sydney. It took 2 weeks from approval of proofs to notification of dispatch. Mounting on the wall was fairly simple too, using the standard wall mount supplied.

A moment in time to treasure – Couldn't be happier not just a photo but masterpiece created from a special memory thank you for making my print something to treasure

Amazing job, Excellent quality, Timeframe as promised – I can only say what an outstanding job Prints on Glass have done for me. I had an aerial shot taken which I wanted printed on a 1200 x 800 piece of glass. Having dealt with Carly from start to finish , she sent me a proof, I paid the money and the print was delivered within 10 business days and as for the print itself - its incredible. The product… Read more

was shipped to Tasmania and no issues with that either.

I can totally recommend Prints on Glass and thanks Carly for your help.

Finished job is fabulous – Prints on Glass are a professional outfit, they delivered on time and have excellent state of the art premises. The finished job turned out looking fabulous.

TOP QUALITY – I have a small photography business and use Prints on Glass for my mounting. I am a perfectionist by nature and it took me over a year to find a product I was happy to provide to my customers. I found it with these guys. The print quality is exceptional, the mounting is high end and the utmost care is taken with packaging and shipping.

Great service - excellent product – I recently dealt with Prints on Glass in Chatswood to have three very large graphic art panels printed and mounted on glass. The team at Prints on Glass provided excellent advice and regular updates throughout the process. The panels were delivered and installed within the required timeframe and look fantastic - even better than I had hoped.… Read more

Special thanks to David and Carly who worked with me to achieve such a great result and Steven who delivered and installed the panels. Great work - thank you.

BEAUTIFUL! – I was very worried about placing and order with POG, because of all the poor reviews. So before I placed an order I sent an email to Brad Irwin, the very kind and helpful manager to ask him if he can tell me honestly if I can trust Prints on glass. His reply: " Hi Josh, Thanks for the email. The most important thing to look at when reading… Read more

those reviews is the dates in which they were posted. Most were posted between the period of September 2012 through until April – May 2013. We did go through a bad period during this time that effected both our lead times and the business as a whole. The main contributing factors to this were the voucher orders we sold through both Cudo and Living Social. These two companies had a fantastic medium for creating business but they let us and a lot of other businesses down in the way in which they handled both the sales and their customers. To cut a long story short, we have worked through those issues, serviced those customers and moved on.

We did look at ways in which we could hide those reviews but felt there is a need for them to be there. Although they reflect poorly on us at the time, each and every client was dealt with personally. In saying that its very easy to work in a manner that will get you bad reviews. What is almost impossible to find is good reviews from happy customers. Once they have their product they move on to the next thing. It’s unfortunate but true.

We made significant steps in 2013 to merge with a larger business to help build our way out of the negative press and start to move on. From that merge we have created a better product and even better service model. Lead times are currently 2 – 3 weeks depending on the order being a standard or custom size.

One way to look at it from a business perspective is to not judge us on other customers opinions from so long ago. Judge on the product you receive and on the manner in which you receive it. I am anticipating your order will be shipped from here this coming Monday. I will be in touch with you soon to let you know it’s on its way.

If you have any further questions don’t hesitate to contact me. You can also drop in to our Melbourne office and meet Jack and view products there as well."

Wow, This man was a truly honest person and aside this he also answered all my questions. I was so touched and I was so glad to see that I was not being lied to.

After about 3 weeks I recieved the print, and to me that seemed like a long time. But when I opened the product.... WOWWWW! It was beautiful! The colour, the contrast and the way the photo was printed was beautiful. Glass gives such an amazing appeal and expensive look. I wouldn't mind even waiting a month for prints from POG! It was truly beautiful.

The glass was 6mm thick which gave it a 3d look but not in a cheap way. It was such high quality that it made the photo stand out, and this wasnt even a metallic print.. WOW!

I would just like to thank the team at POG for such an amazing experience, and as I am a photographer who needs a glass print supplier I will now use prints on glass. Please do not look at their other reviews and judge them, and ask if you need help, their customer service is kind and amazing! Every time I phoned I spoke to Roxy in the Melbourne office, and she was unbeliveably kind. She helped me with everything and I really think she should be noticed for her amazing effort. Thank you so much Roxy!

Anyway I am going to soon be buying some 2x1 meter prints for some restaraunts around the Mornington Peninsula.

Thank you so much! I recommend prints on glass to everybody. PLUS its all australian made :D!

Josh Brnjac.

Great product! Poor communication. Expect a delay in delivery – I ordered three glass prints from Prints on Glass in July 2012 and whilst it took a few months for my order to be fulfilled, the finished product is outstanding and was worth the wait. I couldn't be happier with the end result. The better your image, the better the print output, so get the best image quality you can. They were shipped in… Read more

protective foam and corrugated cardboard by courier and were very well packaged.

I think where Prints On Glass falls down is with their communication. People will generally wait if they know about it up front. When I initially ordered I was advised it would be 3-4 weeks for despatch.

Six weeks later I sent a very casual email asking for an update and received a curt letter in reply which included the following line in bold and underlined:

"We would appreciate if you refrain from calling and emailing us, as we are directing all of our resources to getting the prints completed. Time taken away from this will add to lead times."

This is terrible from a customer service perspective. As a customer, if I'm waiting for something I have paid for, I expect some communication when it isn't delivered within the agreed time frames. And to be told to not contact them is simply appalling. I have every right as a consumer to contact the vendor.

Whilst I understand that it does take time to communicate with every customer that is waiting, if realistic expectations were set initially regarding delivery times, then less customers would contact them. Further, if a small amount of time was taken to update customers, I'm sure they would have many more glowing reviews.

I don't actually remember how long it took for delivery, but it wasn't quick by any means. I note a lot of people on here have purchased vouchers. One of the biggest problems with voucher sites is most people wait until they are almost expired before using them, that means the vendor then has to deal with a massive influx of customers.

End result: Great product, poor execution. Quality, vibrant colour, mounting system Delivery time was slow, communication from Prints on Glass wasn't great

Terrible Experience – I purchased 2 vouchers via Living Social end of last year, tried to redeem in Feb, received email stating backlog but would honor my voucher and disregard expiry date, tried again in June and received email to say moving premises so couldn't take my order, tried again today and yet another email saying [Personal Name Removed] is on leave! Come on… Read more

[Personal Name Removed], please honor your voucher and get one of your staff to get back to me so I can arrange to have what I paid for. This is no way to treat your consumers and no way to run a business. You release vouchers to Scoopon, Living Social and Cudo without having the capacity to honor them. All I wantis what I paid for.

They can't honor their vouchers

Appalling Service – I've never written one of these before, but after searching the web for another company who produces the same product, this review came up, and I feel compelled to add to it. After receiving a voucher as a wedding gift in March 2012, I worked with my photographer to develop two files to be uploaded and printed on glass (cost me $300). After not… Read more

being able to get onto their site to redeem the voucher for months towards the end of 2012, but being assured via email from Oct-Jan that redemption's would open again once their back log cleared, I was then told earlier this year that they would no longer honour the voucher.

And that was the end of their conversation with me.

I understand they had issues with Scoopon and the voucher redemption's, but they made no effort, after all of my attempts for months to keep in contact with them, to assist me.

Appalling!

Still waiting! – I'm not someone that normally writes reviews. But the customer service at this company is terrible. I put in an order in May13 and have not received it. After numerous phone calls and emails. I still have not received any response and cudos won't give me a refund as they say that the 'merchant is still able to provide the product'! So frustrating! No communication no product

Be patient - they have a great product – Yes, I too was concerned by delays in the past. However, I kept in contact with POG and am completely sympathetic to the problems POG encounterec with the volume of vouchers. Although it took many many months, I have received every one of my orders including two lots of Cudo vouchers and an order direct with POG. The product is fantastic and… Read more

although there may be delays etc, the end result is well worth waiting for.

Be patient and maintain contact.

In the end I'm very happy with the beautiful prints on glass in my house.

I will shortly be ordering two more prints on glass directly with POG. Fantastic product of the highest quality Regrettably lengthy wait

Been waiting for months and months AND Months – Wow i wiah i had read these reviews BEFORE i bought 2 cudo voucher in Jan 2012 one of which i gave to a friend as a gift. As it seems the same as everybody else it is a disaster!!!!!!! We have been waiting for over 12 months, to say we have given up is an understatement. Very disappointing such bad bad service, hands down the worst experience ever. Just keep getting no where !!!!!!!!!!! bad service

Ordered 4 prints and got nothing – I placed an order for 4 prints in October 2012 after purchasing 2 Living Social vouchers (costing $398). At the time of ordering, I purchased upgrades of pearl printing and nonreflective glass and also had to pay delivery as I was outside the included delivery area. This totalled $220 and was paid direct to POG. At first I was very sympathetic… Read more

to the situation POG were in following mass voucher redemptions, even offering to wait till after xmas for my prints so others could get them in time to give as gifts. I appreciated the email updates I received trusted I would (evetually) receive what I paid for.

In April 2013 I received an email saying POG were ceasing production on Living Social vouchers. I replied saying I would be seeking a refund from Living Social for the cost of the vouchers and requested a refund from POG for the $220 delivery and upgrades. The following day I received an email saying they had set aside stock for my order because I had ordered so early and that I would receive my prints within 14 days. This was the last I heard from POG. And I never received my prints despite numerous unanswered follow up emails over the last 4 months. Living Social have been very helpful in organising my refund which is currently being processed.

From all accounts, it appears POG are more than happy to encourage refunds when the money is not coming out of their pockets. They've essentially stolen $220 from me! Not to mention the time and emotional distress they've inflicted.

Nightmare to deal with! – This was the worst company I have ever dealt with in my entire life! They should be band!! It took me months of war !!! I spent forever trying to get my money back....the headache they have put me through!!! I had a nightmare following them up!!!! Only after getting legal advice I got my refund!!! Never again please stay clear!

Don't use this company!!! – Purchased a cudo voucher which was never honoured. Waited over 6 months and got refund through cudo but doesn't help that much as i'm still left with blank wall without picture and no time to search for alternative supplier. If vouchers weren't going to be honoured the company could have contacted customers to let them know but I received… Read more

nothing until I started chasing up. Very bad service....just dodgy.

Left with nothing and now having to search for alternative supplier and paying more than budget for

Even full price paying customers dont get their goods! – I wish i read this page earlier, i ordered a glass print 4 months ago and i have not been able to contact and get any information about where my print is! I re-assured myself a little thinking that i purchased this for full price and not apart of the overwhelming Cudo orders that my order may be able to be completed in a decent amount of time. I was wrong!

Faulty Product – I received my order about a year ago after a lengthy wait but was very happy with the quality when the print arrived. However at the start of the year the print come away from the mount and fell with such force it damaged our hardwood floors, I was told by the company that this was due to faulty glue. We were lucky that the print did not fall on… Read more

anyone as they could have been hurt as the prints are very heavy. I have tried for months via email and phone calls to get a replace, but am still waiting. I have been given many excuses but still not print, I would suggest being careful where you hang print in case they fall.

Just received a refund from Livingsocial for unfulfilled PrintsonGlass voucher – I too had purchased a Livingsocial voucher for $198 for Prints on Glass. I received an email last xmas from POG stating they were back logged and all late orders would be honored. After reading all the bad press I requested a refund from Livingsocial who refused.In the end I lodged a complaint with ADMA and received my refund to my account last… Read more

week.

I would recommend that anyone with outstanding orders or vouchers contact ADMA. POG and Livingsoicial are in dispute and pass the issue back and forth. The POG product looks fantastic Supplier overwhelmed - nothing for my money

Please contact me I need to know when to expect my prints... if ever – [name removed] I have tried calling your business number but the mailbox is full, I have tried emailing and recieved a generic response, I have tried your mobile number and you arent responding on that either. I uploaded my prints via you send it sent an email stating I required them with a quick turn around as I was moving and had no… Read more

forwarding address. I rang and spoke to you and told you my situation, you said one of the girls would call to confirm my address with no mention of delays or moving premises. I emailled the week I had asked the product to be delivered to receive... we are currently relocating the business up again on the 5th july with prints starting again on the 12th july.

I tried calling again with no response. Ive gone to Cudo to get them to respond... no luck. My situation may result in me needing these shipped overseas.

Please answer respond to your customers and provide them with the product they paid for.

No response, no customer service, no product

Cheque is in the mail routine - read their email below – This company over extended themselves selling 1000's of online Voucher/Coupons with different voucher companies and now can't deliver.. The delays and poor customer service due to over demand is one thing - lying to your customers and stringing them along for 9 months is another thing entirely! At first I was sympathetic but I've now been… Read more

waiting for 9 Months!!!! It's the old "cheque is in the mail" routine in an attempt to fob you off as long as they can. One minute [name removed] will tell me they run out of glass the next I'll have it next week only to receive nothing and have to go through the frustrating process of unanswered calls and emails yet again just to be given another excuse. I've been told I'm going to get it the following week so many times that I've run out of patience! The last time I spoke to [name removed] I was told I would have my prints 3 weeks ago when I contacted them yet again I received the email below and Now i'm being told to wait another 6 weeks! for a product from overseas with still no guarantee I'll even get it or the quality and who know if any of it is even true!! and they're telling customers don't bother contacting them! What the ????..I wouldn't be surprised if they shut up shop and re start under a new name when they move. the product sounded good if I ever get it you only get excuses - you don't get product

Well well well – After putting a bad review on here and another nasty email & answering machine message, I have just received an email from a courier company saying my print is being delivered in 2-3 days... But..... I'm not holding my breath.. It's not in my hot little hands yet! Be interesting if its received & the quality

Unable to upload, no response to emails – Tried to upload my pictures (which I paid a lot of money for). Website wouldn't accept. Emailed company - no response. After reading the reviews on here, I am not liking my chances of ever seeing my prints. I dont know why they keep running these promotions, when they clearly can't deliver?!

Stay Away!!! – Stay away!!! I bought a LS voucher in March 2012, spent days trying to get the perfect photo, then submitted photo and claim to Prints on Glass in September 2012 and now its June 2013 and still waiting. I have sent numerous emails and made numerous phone calls (monthly at least). First was told machine was broken and waiting for new one/repair.… Read more

Then ran out of glass product and waiting for it to come from overseas. Then the rest of the emails/phone calls went unanswered or received a standard response which effectively said nothing. Every one of my contacts included the voucher number and photo again, in an attempt to prompt their memory. The fact they are still accepting orders and printing other peoples photos makes me so furious. I am giving up contacting Prints on Glass and my next step will be to contact ACCC. I suggest if you all do the same, this shonky company will not be able to get away with ignoring us any longer. The small claims tribunal is also an option I will pursue. I want the product I bought, that they took my money for and that was promised to me. I am furious.

Got it right !!! – The definition of excellent customer service is finding a solution when something goes wrong. [name removed] at Prints on Glass is a great example of this, for although the initial print that she printed for me had a few problems, she was able to rectify those problems and have a replacement print out to me at no extra cost within one week ! Most… Read more

importantly, the print looks FANTASTIC !!!

I am very pleased with this level of service, and thank the guys at Prints on Glass for their help and professionalism.

I wrote a previous review... [name removed] explained that they had a email and phone problem when I was trying to contact them, hence no response... subsequent to getting their phone lines fixed, their communication was excellent... Thanks again [name removed] and the team at Prints on Glass.. Top Notch Customer Service

Prints on Glass - Bad – I never write a bad review but I read and emal from Prints on Glass to another reviewer which stated LS will not redeem as deals are out of date. So ive contacted them and they tell me its Prints on Glass who wont redeem . Not sure whats going on !!!!!! but if it was LS why are they refunding my money and when they do shouldn't Prints on Glass offer us the prints at the same price ?