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PrixCar

PrixCar

2.7 from 126 reviews

Reviews

2.7

126 reviews
5
(45)
4
(11)
3
(1)
2
(5)
1
(64)
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Shani

ShaniMetropolitan Adelaide, SA

  • Verified customer

Professional and simple

published

Prixcar made our move from the Gold Coast to Adelaide so simple and easy. From pick-up at our address, being able to have goods in the vehicle and the SMS updates on the vehicles location this has been exactly what we needed. The car arrived in Adelaide much much earlier than expected and the customer service team were really helpful allowing us to have our car 2 weeks earlier than expected. Definitely recommend and will be using in the future if needed.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
  • Verified customer

Poor service, damaged car and taking no responsibility

published

Car was transported from WA to QLD, the car was delivered in poor condition and filthy. The centre of the rear bumper has had something rubbing against the paintwork on the trip. The paintwork has been rubbed down to the panel.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
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  • Verified customer

Had no issues

published
Sender or ReceiverReceiver
Delivery TimeOn Time
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  • Verified customer

Great service - no issues

published

I recently bought an Audi from Brisbane and had it delivered to Adelaide by PrixCar. I read many reviews from all transport companies to find who was the best to go with, to be honest I was hesitant about all the companies. I booked directly through Prixcar, the car was delivered on time and in perfect condition. The whole process was easy and I would definitely use them again.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
brittyinpink22

brittyinpink22Franklin 2913, ACT

  • Verified customer

Take neg. reviews with a grain of salt, they are very few compared to how many cars these guys move

published
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
bradjh.78

bradjh.78AU

  • 2 reviews
  • Verified customer

Rude! Extremely low level of care/service! Abusive!

published

Call Centre Staff were unhelpful, deliberately vague, and had extremely low level of care/consideration.
We were given an estimated delivery date, and were expected to accept a unconfirmed date of "MAYBE 2 weeks later". The delivery driver abused the recipient because they wouldnt walk up to the highway to pick up the car (the recipient uses a wheelchair). We paid for a door to door service, and the recipient address was a RESIDENTIAL ADDRESS. This was the service we paid for.
NEVER, EVER AGAIN.
I wouldn't use Prixcar if they were HALF THE PRICE of everyone else. Not worth it!!

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Tim Angus

Tim AngusGreater Melbourne (Inner), VIC

  • Verified customer

Excellent experience

published

Very professional service, on time, and great value - I was concerned about the low ground clearance of my car and also insurance, though the consultant responded to my query straight away, very knowledgeably and helpfully and alleviated my concerns. Also the vehicle tracking updates were great too. Very happy with the whole experience.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
  • Verified customer

Unhelpful, unfriendly and lack communication

published

Have called the contact centre everyday this week and been given different information each day on when to expect the car. Operators are very unfriendly. Very Frustrating! Bought the vehicle from a dealer who told me the car was picked up to be taken to their depot on Saturday however they are telling me it was picked up on Monday. Tracking information not updated and it appears that the vehicle is still sitting at the dealership. Very unsettling. I did not choose to use this company the dealership did. I will never use them again, awful service so far. Just hope my car arrives without damage.

Sender or ReceiverReceiver
Shipping TypeDomestic
Roger Wilco

Roger WilcoSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Unbelievably bad

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
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Jason M.

Jason M.

  • 2 reviews
  • 2 likes
  • Verified customer

Use anyone else!

published

Booked a car delivery from Melbourne to Newcastle. 9 days delivery estimate. 13 days later, the car still sat at their Melbourne depot. No updates. No apology! Picked up 13 May. Delivered 1st June!!!

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
adam w.

adam w.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Relieved & very happy!

published

When I found out that Prixcar were responsible for bringing my Peugeot from Launceston to Melbourne I was very apprehensive to say the least, after reading some horror reviews online. But credit where credit is due, because my van arrived on time & in perfect condition. Good job Prixcar & thanks very much!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
  • Verified customer

Sigh of relief

published

I too read some of the poor reviews and was worried about booking car freight (with any of the three major providers). I booked with Prixcar as they provided the most competitive quote. I am glad I did as my experience was great! My car came from Adelaide to Melbourne in two days and was in perfect condition (dropped off Mon, arrived in Melb by Wed, picked up on Thurs from the Truganina depot). I recommend booking direct through Prixcar; after researching, it seems some of the delays other customers mention can be due to third party companies booking the freight on multiple legs with sub-contractors.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Verubic

VerubicSouth-Eastern Region, NSW

  • Verified customer

i was nervous after reading these reviews

published

I booked without reading these reviews & was very nervous. Never the less the Car arrived early and in pristine condition. Great price, friendly service and good communication - I’d use again!

Sender or ReceiverReceiver
Clayton D.

Clayton D.South East Queensland, QLD

  • Verified customer

Everything we well, thank goodness !

published

hi all, after hearing such horror stories here i was about to use someone else, but wanted to give Prixcar a go as their Brisbane depot is only 10 mins from my house. Picked up the car and it was in perfect condition, after reading horror stories I am pleasantly surprised everything went well and service was excellent, enjoyed the tracker too as you can see where the truck is with you car onboard, overall i am very pleased.

regards
Clayton

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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  • Verified customer

Thanks PrixCar

published

I had my WA car moved from Perth depot and delivered to my Brisbane address. Car arrived on time and in perfect order. I am so happy that I used Prixcar company

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Sam b

Sam bPerth, WA

  • 3 reviews
  • 1 like
  • Verified customer

Much faster than estimated

published
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Fuchsia

FuchsiaDarwin, NT

  • 2 reviews
  • 1 like
  • Verified customer

Terrible Service

published

Use this transport at your own risk. It’s taken nearly 4 weeks to transport my ute from Melbourne to Adelaide where it still isn’t there as of today and was suppose to arrive in Darwin on the 20th March. Now told today that it won’t be here until late next week. This is my work ute and will cost me thousands in lost work. Unacceptable and wish I read other reviews on here before using.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Asher Book

Asher BookPerth

  • 5 reviews
  • 2 likes
  • Verified customer

Unbelievable Irresponsible carrier

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
Dan

DanQld

  • 7 reviews
  • 4 likes
  • Verified customer

Should have gone with another transport company! Poor service.

published

Car dropped off at QLD depot on 17th Jan 2020, supposed to arrive in Adelaide on 5th Feb. It’s now 7th Feb and it’s still sitting in Brisbane. Made several phone calls to Prix and was promised that it would be put on “priority” but the vehicle still hasn’t left the Brisbane depot. I can understand there’s been fires in certain places which may cause some delay but I drove my other car from QLD to SA and there were no fires along the route. Of course their T&C’s state that there are no guarantees on timeframes for delivery. How ridiculous is that!! Being in the logistics business...they should know when they’ll be able to deliver. Imagine if all trade and commerce in the world was run like this.
Pick another transport company is my advice.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Another Victim

Another VictimNew South Wales

  • Verified customer

Damaged Good followed by run around

published
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Page 1 of 7

Questions & Answers

Paul Boulos

Paul Boulosasked

I bought a BMW x6M 2019 from Brighton BMW, picked up and transported to perth in Mindarie
Please provide the tracking information
On 0431139773
Thank you

No answers
BargainBenno

BargainBennoasked

If I am transporting a 65k luxury vehicle which is near new and being sold to me unregistered. Will the transport company be liable for damage caused to my car or do I have to take out my own transit insurance?

1 answer
Mary Dunne
Mary Dunne

I had my car moved from Perth to Brisbane and I took out my own insurance. Got covered by RACQ.

el.p

el.pasked

Does Prixcar require your registration papers upon drop-off of your vehicle at the depot? Asked this question over the phone and got an unclear response.

3 answers
L.Smith
L.Smith

Only if the car is registered I believe but to see guy only never got be them the orignals.

Tony
Tony

Hi does PrixCar do covered or enclosed vehicle transport

Adam C.
Adam C.

Hi - yes, they have enclosed trucks.

Get an answer from our members and PrixCar representatives

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