Pronto ME 712

Great machine – hi ive had a pronto me 712 for many years now and think i have made in excess of 7000 coffees and only had a few small issues with it and one of the problems was when it was making a coffee it would get half way through compressing then it would dump into the waste bin. But after studying it for a while i worked out the problem was with the bean… Read more

adjuster as it had broken off the stopper on adjustment and was putting to many beans into get ground so when it was compressing the mixture it was stalling and dumping into the waste. I fixed the issue so it could only select to number 3 and havent had any problems since. I find it as a very good machine that gives a very consistant coffee everytime.

Very Bad Experience – Serious problems with machine after 2 days.. no help & run around so much. Sent machine back. More chasing around. Got machine back 1 day and same thing. Was not fixed just unlocked. Repair person lied. I purchased machine 2 July it is now 18 Aug. In that time I had a total of 3 days used. REFUND. See problem description I sent to Pronto. 1.… Read more

The coffee stopped half way through filling the cup.

2. The horizontal line was flashing to empty the dredge.

3. I opened the side door to get the dredge draw out and noticed that it would not slide as part of the Brew component had slipped down preventing the sliding of the draw. I was able to tilt the draw and remove it. It had 4 coffee discs in it. I empty it and cleaned it and put it back in by tilting it. I closed the side door.

4. Then the vertical light flashed to say you need to clean the Brew component. I thought this very strange as it is only 2 days old.

5. I tried to remove the Brew component as per the instructions in the manual and the handle came off.

It came back yesterday, 17 Aug 2018 and it had been gone for 3 wks. I noticed immediately that it had not been repaired but just unlocked. I phoned Pronto and was told that the repair person told them that the handle was on when he put it back in the box. I sent photo and told her the person I was speaking to 4 wks. ago had been provided with photo of the brew unit without handle. The brew unit in the machine had not been replaced just unlocked. Again photo sent. Then it stopped working again after 4 coffees. So the repair man lied. Did nothing other than unlocking it.

Sent them email today with photo and advised Pronto nothing they can do for me now as after nearly 2 mths of this I want a REFUND. Will advise what will happen next. Do not trust the product of the Company.

September 5th 2018 Update: Update on my previous post/review of this machine.

The machine came back from Pronto on 17 August supposedly repaired. It was not repaired and the repair man lied. All he did was unlock a faulty brew unit. Phone calls and photos sent to Pronto. The machine was picked up on 20 August and delivered back to Pronto on 21 July. I did not hear anything from them and phoned Pronto on 28 July. Confirming they received my letter and email requesting a refund. I was told that the machine was currently being tested and I would not be getting a refund. I purchased this machine on 2 July. I now have no machine or refund. Matter in the hands of Fair Trading and my financial institution to be resolved.

Pronto makes great coffee, simillar to Delonghi Magnifica – Ok I guess... but mine has been a labour of determination. It makes good strong cappuccino and espresso brews but sometimes not as hot as you'd like, however, hot enough to enjoy. After a lengthy learning curve I managed to make my coffees exactly how I like it. Sadly, cleaning is not what its designed for... and coffee grains are always… Read more

scattered about (even when care is taken) milk warmer - frother, is a lethal weapon, drops of milk always need cleaning up afterwards

Frequent refilling of water reservoir can be tedious despite its clever design

LCD menu allows some control over coffee strength, temperature and quantities of brew.

It is quieter and faster than the Delonghi Magnifica plus its more compact. Price is about the same, and customer service is OK.

Grinder is adjustable and provides a good powder for brewing.

Overall a performer, but more work is needed on design and operation

A good "starting" brewer for a bean fanatic

Excelent Latte expresso machine – I bought this ME712 from an eBay sales store. I have already written some review information in a reply to a stupid comment posted by TC80. In this reply I have added my tips for great Latte. It's a great machine but people think the $1000 unit is better and those think the $2000 is better. They are not. Most do the same action and make the same… Read more

identical coffee as the ME712 or equivalent models. I have seen and used much more expensive machines and they are all the same. Go to Harvey Norman and check out their prices and what those machines do. Unless your paying around $2K with the built in milk jug most are identical. - and check out the prices of the extra jug. On this unit, I just heat milk in a mug then chuck it in the dishwasher. It's easy. As I said, I have written a reply which has good tips for a great latte.

Remember, these eBay shops are selling thousands of these units so a few negatives don't add up to a bad machine They were great and I am very happy with the machine. The Merol is sold under two other brand names so they have to be fairly good for other companies to put their name on it.

If you love latte's, you'll love the ME712.

One more tip, buy take away cups and you'll enjoy cafe quality coffee everyday on your way to work.

Don't for forget the choc and tiny sprinkle of sugar on the froth. Yummo! Accurate delivery of beans strength and coffee amount every time. It has a digital measure for it's coffee delivery and it's alway identical in each serve. It has touch screen and is very easy to clean. Just pull the spout off and rinse. I have the black unit. It looks great. Nothing is wrong and it's no big deal, but I would have like to be able to measure the amount of time the steam function runs for. What happens now is I just have to re-press the steam button 2 or 3 times to heat up cold milk.

Good hardware, but – The machine operates efficiently, and produces a good cup of coffee. However, there are a couple of major weaknesses. The main problem is the User Manual, which is just plain appalling. Spelling and grammar are so bad as to make much of what is said quite unintelligible.Words are used which are inappropriate, and make the sentence… Read more

meaningless. For example, "Clean the main equipment with hot water without impregnant". Er, what?

Illustrations are so poorly reproduced that the key element (such as a symbol on the screen) is virtually invisible, and therefore do not draw any attention to the point being made.

There are lots of attempts at safety warnings, but almost nothing on what people actually want to do - make coffee! No specifics on how to prepare Espresso, Capuccino, Flat White or Macchiato.

Error conditions are not spelt out or explained. The user is left to find all these things himself.

An accompanying page from Pronto (not part of the actual User Manual) warns that, if the machine is turned off at the power point, this may "blow the LED Screen". So what happens if there is a blackout or power failure? Makes good coffee; competitively priced User-friendliness terrible, due to inaccurate and inadequate manual

Pronto coffee machine – I had a look in the department stores and found this to be at a very reasonable price. It looks really nice in our kitchen and is a compact machine. The extraction of the coffee is creamy and I did ask the company about the pump and it was confirmed it is an Italian pump. So far I have had the machine since Christmas and we have made 600… Read more

coffees.

The milk frother temperature is warm not boiling hot so if your a cappuccino drinker then the coffee water temperature is set at 90 degrees however the milk appears to reach 55 degrees.

The questions I had were all answered by pronto and I feel that for the price it's a reliable machine.

The coffe tastes good and the machine is easy to operate the icons are all on the screen and you just need to press the icon to make your coffee.

It's easy to clean because the waste bin symbol appears on the screen when cleaning is required.

Excellent – I received my Pronto Coffee Machine as a Christmas gift from my wife and son and absolutely love it! It is easy to use, self cleans and makes a cafe quality espresso and latte!! ☕️ ☕️ ☕️ A A A + + +

Love My New Pronto Coffee Machine!!! – I love waking up in the morning and havING a cappuccino from our new Pronto coffee Machine...My wife and I find it really easy to use and it even self cleans... When the side draw if full of used coffee, it tells you and you just empty it out.. We had an Nespresso that cost us an arm and a leg and only lasted just on 3 years. We paid about $550… Read more

for the new Pronto and we love it, comparable brand name machines we looked at were over $1,500. Thanks Jo and Bernie (our neighbours) for recommending Pronto!!

Biggest waste of money and awful customer care – Stopped working whilst still in warranty , had to pay $100 for postage , only to have it back 4 weeks and it not working again . So In tne bin it goes , as customer care is terrible . Will never buy a pronto coffee machine again . !!  Show details

Worst Customer Service – They take your money for a coffee machine they don't have. And don't tell you until you ask where the coffee machine is. They say, "A new shipment is expected to arrive mid-September. Were you happy for us to place your order on hold?" So I have to wait nearly a month when a proper business practice would have their website showing 'currently out of stock'. Not exactly a company I want to buy anything from.  Show details

Worse customer service – Purchased Pronto Presto Coffee Machine in December 2016 and now the milk frother on the machine isn't working. It doesn't heat the milk and doesn't froth. After sending two emails and getting through to this company after 8 phone calls, we were told we would get a call back today. No one called back. What does one have to do to get some customer service from this company to assist with the coffee machine which is still under warranty.  Show details

Great value for money machine but their customer service is atrocious! – The machine itself is quite good - great value for money. I found it easy to use and to clean BUT... their customer service is VERY POOR! I have been waiting for a spare part for nearly six months and getting the 'run around" every time I ring and/or e-mail.  Show details

Good machine – Not terribly easy to clean, however a nice addition to the kitchen. A little bit slow to load/heat. Coffee occasionally gets a very bitter taste if machine is. It cleaned after every 2/3 cups of coffee. For the price bracket it is a very good purchase. Doesn't scratch easily. Thanks!  Show details

Im a regular user of this machine.Today the most bizarre thing happened ...small cockroach came into – no maintenance . Cockroach coming inside . had a terrible experience !!! want to put a complaint to the government. also need my money back. These company is playing with the lives of common people pathetic experience My nmber is 0509183086 . the machine is in uae enterprises building 1st floor

Waste of money – This machine is really junk.it work for two months only.When i tried to get back to the support team, they played game with me and never fixed it or replaced it . no warranty, no responsibility,no respect,no solution ever.Don't trust. Even the coffee was cold all the time.bad customer service.

Do not waste your money – coffee strength is different every time. Very messy, spits coffee grounds everywhere that went mouldy all through the machine. After two months and only 250 cups it is now jammed and wont work at all. Very noisy. Can't use if anyone is still sleeping. Very disappointed to have wasted my money. Well now buy a proper machine.

This machine is junk – It cannot make a hot coffee, cappuchinos, lattes, are only lukewarm and after trying fixes recomended by other users have given up. Machine would be ok at the pricepoint, as long as you realise it is poorly designed and manufactured. Its a throwaway item if it breaks, not worth repairing.

5285 Coffees Made and Still Going Strong – Just imagine buying 5285 coffees at about $3 each.that's nearly $16000 !!!! Considering you use about 8-11 grams of coffee that equates to about an $1800 cost of beans This is going to get real messy if I keep on going. So to cut it short, I am happy with my ME712 and reckon its the best $500 I have spent. Can't for the life of me work out… Read more ·  2

what all the complaints are about. Sounds more like BUYERS REMORSE than genuine issues.

This machine needs only Water and Coffee to be added. Once a week l unclip the Brewer and flush it out with water. I vacuum the inside area to pick up loose coffee. Show the Machine some care and it will never let you down.

As for us, we love our machine. we love each of our 5285 coffees and we love the fact we saved THOUSANDS in coffee even more.

Great Coffee – Personally value wise this machine rocks !!! We use it for not only our coffee but tea and hot chocolate. . Makes perfect coffee and is very easy to use.. Great entry level machine and when you weigh up the price v features it's a winner ..so far so good and based on how it's been going so far I'm very happy I would like to add I've only spent… Read more

50$ on this machine for a new brewer for approx 3000 cups the machine still runs perfect still very happy. Makes perfect coffee every time so far so good

Terrible quality – I purchased one of the pronto coffee machines and after two months it just stopped working. Then when I got in touch with the company for repairs or a new machine they told me to post it to their repair centre at my expense which costs over $250! it is ridiculous considering it was only used a handful of times and was well within warranty. Not to mention the quality of the the machine wasn't great and it was very noisy!

Waste of Money – Just received the Pronto coffee machine. Not working properly, and dispose of the coffee powder before the coffee is made. Tried for 1 hour to make a coffee but the coffee powder getting being dumped in the dreg draw. Wasted 250 grams of coffee powder and still no coffee. Bad quality. Very noisy.

Great value for money – I've Had my machine for 3 years and the cup counter shows I've made 8,000 coffee's can't go wrong I am happy with the product its great value for money. In regards to parts I have purchased a new milk frothing pipe which was $15 so parts are not expensive either! They are Australian based so if anyone needs parts go to their website I made contact this way and had no problems getting help.

Lousy Customer Service!!!! – I purchased an ME707 in June of 2014. It is a nice looking machine and makes great coffee. The problem is that it keeps breaking. First my brewing unit went out and I had to send it back to Australia and they finally sent me a replaces which took about a month. It made great coffee again for about two months then it stopped making american… Read more

coffee but would still make espresso. I was instructed to send the entire machine to Pronto's fulfillment center in Florida. I federal expressed it to them on April 21, 2014 ($42). It is now June 29th and I am still being told I need to be patient. I have requested a new machine or my money back to no avail. I would recommend that no one purchase from this company. Nice looking machine that makes great coffee. Either I received a lemon or the machine is poorly made. It broke twice in less than a year. The company has the worst customer service I have ever experience.

Bad product bad service – My machine jammed after 1 coffee, asked for replacement but pronto insisted I get a screwdriver out & pull the machine apart myself - serious! After much objection they agreed to take machine back & refund my money - 2 months after my purchase I am still waiting for refund! Don't touch with a 40 foot pole! That I got 1 coffee out of the machione before it broke Cheap nasty internal plastics

resetting amount of beans to be ground – Can anyone please help me. My Pronto ME 712 has decided to grind coffee beans and then dump them before making coffee. I have tried to reset the machine, but it is not working. I have tried to set it back to Factory settings and still no luck as the coffee comes out, when it works, very week. Any help would be appreciated. Can't log into… Read more

prontocoffeemachines web page. It usually makes good coffee, BUT...... dumps dry coffee before making coffee

Waste of money – I bought this coffee machine 2 months ago. Look wonderful. Did not use the coffee ma him much as it was very noisy, if you use in early morning , it wakes everyone in the house due to the noise it makes. Used at least five times before the brewing unit hose started leaking, contacted pronto, took ages to answer back. Finally they answered and… Read more

coffee machine still with them. It's too pricely. Look great. Can't use it early morning as it is very noisy and wakes everyone in the house.

Spare Parts – Nobody can tell me how to get a spare hose for this machine. The factory in China can do it, $1.65 for the hose + $ 42.00 in transport and an other $40.00 odd dollars in exchange rate. Karl AAAA AAAA AAAA AAAA aaaa aaaa aaaa aaaa aaaa aaa aaaa aaa Inexpensive Not biing able to get spare parts in Australia

Inexpensive but lacking in quality – I have had the coffee machine for almost nine months. It made good coffee at the start but is now starting to play up. It grinds the coffee but when making a second cup straight after the first one it empties the fresh grinds without brewing the coffee. As this is a warranty issue I have emailed the seller (there is no phone no). That was one and… Read more

a half weeks ago. No response yet. It also emits a strong plastic smell. Inexpensive Plastic smell, difficulty in contacting store as there is no phone no. Response to emails is very slow.

Great machine for a Long or Short Black – This is a very nice looking piece of kitchen decor. It makes a very easy great black coffee just how you like it every time you ask it to. I love it. It's only issue is the milk frother. I have read countless forums saying I have not got the mix 'just right' between milk and steam but have come to the conclusion the mechanism is just [censored… Read more

word removed]. It should not be that hard. I am not a barista but also I'm not an idiot. Luckily I just drink black coffee so I don't care about the milk stuff & it gives me great excuse not to make a cold watery latte for my better half. 160ml hot water at 90 degrees & then a double shot of 30ml. Fantastic. Every time. No mess & no fuss. Great reliable black coffee Bad milk frother

bad after sales service machine has many various faults – about 3 months after purchasing machine 1 st problem machine shutting down during start up then hot water coming out of milk frother the coffee grinder would not stop grinding, cost me $90.00 to send back sat at post office for a week until i contacted them.when it was repaired they stung me another $70.00 for return postage, another brand of the… Read more

ME 712 that a friend brought had similiar problems but at least he only had to pay postage one way to the Sydney store. nice coffee when worked betweeeen the cost of machine and all the postage about $6 a cup of coffee

Pronto me712 repairs – After waiting for 1 months parts have arrived new coffee brewer and spear parts to fix if it go's again have waited a month before posting to be sure the parts worked could only talk to them through email, had to badger them for replacement parts or new machine they came through with parts and so fare all is well would not by from them again… Read more

service is bad and getting them to for fill the legal obligations was a trial it was cheep bad service and coffee leaves fine powered granuals in cup that other machines dont

Excellent Quality Machine, Excellent Quality Beverages – I received the ME712 as a gift and, as I wasn't a heavy coffee drinker, was concerned as to whether or not I would ever use it as opposed to simply putting on the kettle. From the first cup I made with the ME712, I realized there was a world of difference between them. The machine is easy to work and makes very good quality drinks. It isn't… Read more

loud, is attractive and not bulky, and the one issue I have had with it in 10 months of ownership was resolved efficiently. I heartily endorse this product.

Waste of money – The milk wand does not froth or heat the milk. The grinder is cheap plastic. The after sales service is pathetic as they believe this machine is the best in the world and would not offer a refund!! Owners manual is horrible! Invest your money on a good brand not made in Chine!! Nothing Everything

Pronto ME 712 – We have had the Pronto ME 712 Coffee Machine now for nearly 1 year and we love it....it makes a great coffee and is easy to use. We previously had a Delonghi and the Pronto Coffee Machine is just as good, if not BETTER!! We paid nearly $2,000 for the Delonghi, but only $590 for the Pronto Machine...Overall the machine is highly reccommended and great value for money!! Great value for Money and makes a great coffee!!  Show 3 replies

Good product and excellent customer services! – We looks for affordable and multi-functional coffee machines for a while. & finally we decide to purchase ME712 from Pronto Coffee. It is compact in size and the gloss black colour makes it looks high end and classy. The machine is fully automatic so it is pretty easy to use. Cappuccino, espresso, double shot are easy to made in seconds. The… Read more ·  10

Automatic Timer functions is user friendly that it can pre-set at my wake up time in weekday. So i can make good coffee very quickly before I work. I even call up the customer service which is helpful & buy some coffee beans from them. Fast shipping, inexpensive, easy to use