Studio Proper

Great at selling and delivering product. Subsequent communications are a nightmare. Return and refund took months. There is no ability to communicate with them except for an online chat. They don’t respond to it. I would never buy from this company again Show details

terrible order experience – I ordered in 21Aug,But still have 2 rugged case after 20days still not received them yet.I tried to send email and chat online but nobody answer me.what's that happen??

Ignore the reviews! Delivered within 24 hours – I placed an order and then checked the reviews. Was convinced I’ll never see the order but to my surprise delivered within 24 hours of placing the order! Great product and quality!

Great products and super quick delivery – They have the best quality products and super quick delivery, with excellent communication. Will continue to use this company in future. Show details

Best service & products !! – The best customer service ever ! Very straight forward with the purchasing process & when needed they responded immediately after contacting them. Studio Propers communications are very efficient & effective - they cater to your needs straight away & find solutions to your problems or any inquiries no matter the time of day. Product quality is in no doubt amazing & would definitely make another purchase. 100% recommend !!  Show details

No replies, using Sendle (and thus Couriers Please or Aramex) – I ordered a MagSafe phone case. Had I known they’d use Sendle and consequently Couriers Please or Aramex, I would not have done that. I wish sellers would stick with AusPost. They have improved massively over the years with deliveries. Studio Proper don’t reply to emails, parcel is taking forever, no way to properly track. Update: parcel arrived… Read more

in good order but, as expected, tracking insufficient and no way of knowing that it would be delivered today. Due to lack of communication from the company and choice of courier, 1 star only. The product is fine, what I expected.

One order received, took 2 weeks, one order never received – I ordered a magsafe charger, and about 2 weeks later 4 airtags. The air tags arrived after about 2 weeks. The magsafe charger never came. No notification that it was sent, and the "we are processing the order as we speak" email was clearly not true. Now the website says the magsafe charger has shipped, but just provides the tracking number of the… Read more

2nd order, which did arrive and certainly did not contain both orders. The packet came from a little warehouse in Oakleigh. As others have said, no phone number and no reply to emails. I suspect this is a grey importing business. I don't know if using the tracking info for the later order to pretend the first order was fulfilled indicates disorganisation or deliberate deception. Buyer beware ... the website should have warned me it is kind of obviously phony.

Scammed – Something must have happened to this company as I bought a phone case a few years ago and it was great! This year however, I tried to buy the phone case and it never arrived. Many emails, messages, DMs didn't get replied. I would save the hassle and go somewhere else.

Purchased a new Ipad holder -when claimed broken part - no response – Purchased a new Ipad holder - and the supplied charging cable fell apart when installing - in the first instance was an email reply stated that we would recive a replacement charging cable, in the second instance same response , in the thrid instance no answer at all hence we are writing this review in hope of a response. Show details

Do not deal with this company – I purchased, online, 4 Apple AirTags on 9 July 2022 for $149. After a month or so, I emailed to see why I had not received them (was wanting them for a trip). They said out of stock. I have emailed variously over the past 12 months with the usual auto response. Busy but will get back to you???? I have requested a refund on serveral occasions but have had no response. Very frustrating. Show details

Buyers beware – Took nearly 4 months to arrive with multiple emails unanswered. And doesn’t fit 100% but can’t wait another 4 months so will have to live with it. Had bought another one years earlier with no problems not sure what has happened to this company but going by all the reviews something has.

DO NOT BUY ANYTHING FROM HERE – I bought a AirPods Pro Max at April 28th, Then a month later they still haven't shipped. Now I can't apply for a refund, I emailed them and they said they would get back to me in two business days, it's been a week now and all my emails have been ignored. Anyway, that’s a piece of crap! Show details

WARNING: Don't fall for this scam product – If only I had visited product review prior to my purchase, it would have saved me money, time and frustration. I placed in an order for a phone case on the 28th of February. It is now the 21st of April and I have yet to receive any update of value nor the product itself. They fail to answer any of my emails/questions to find out the ETA or the… Read more

status. They have not responded to my last 4 emails requesting an update or refund. They have essentially taken my money and and disappeared. That would equate to being a scam. If the product is unavailable, then it is Studio proper’s obligation to advertise as such. To list that it is available is false advertising. This business is a fraud and should be avoided at all cost.

ABSOLUTELY SHOCKINGLY HOPELESS COMPANY!!!! – Ordered IPAD supports over 12 months ago, after no communication and waiting 4 weeks I finally receive an email saying that they had to be shipped in for overseas.... after another 3-4 months and numerous emails still no supports... I finally just gave up and requested a refund I was emailed and told that the supports had been shipped to me and… Read more

that refund will only be issued once the product gets returned.... after multiple emails to no reply other than the computer generated auto response I now have the supports but no address to return them to for a refund!!! Has to be the worst experience I have ever had with any online company! Starting legal action!

Non-Stocked even when showing stock online. Fake false advertising – Ordered mid of December 2022, item showing in stock on the website. Was meant to be for Christmas for my sons new iPad so he doesn't destroy it. Item shipment notification has come on the day of this review. 28-2-23. 12 weeks later, I could sail around the world in 12 weeks. Tried contacting the team a few times, outside of staff turnover and… Read more

promises the part would be sent soon, no time frame or actual ship date was given. They sent out a number of blasts also 2-3 weeks before shipping to sell more of these things saying that they're in stock, this cannot be true. This is a company that's clearly on its knees and has no idea or control of its supply chain, but still wanting people to buy its product. No active replies or phone number / location / email so that they can actually give service to people. Pretty poor effort to have an Australian company partnered with Officeworks and also Apple that behaves like this, how they got to this position and acceptance by these large groups is beyond me as a business person.

DO NOT ORDER BEFORE READING REVIEWS!! – Shouldn’t take no longer than a month to receive packages. And the emails are automated to respond back with the same text every time so their contact is useless. I’ve been waiting for 3 months now and I’m still yet to hear when I’ll get my package. I should’ve read the reviews before giving my money away. Show details

BUYER BEWARE!!!! – Worst customer service - do not even bother ordering!!!! I was sent the wrong case, which I emailed about several times and was told they would send me the correct item…. NEVER EVER got posted. All my emails have been ignored since.

Printer never received – Ordered a Uber Eats Receipt Printer on the 15th October 2021 and then in February 2022 I emailed them asking where the printer is, they didnt know and on July 2022 I asked for a refund and of cause I didnt get one. Im even wondering if this business is even real??? Show details

Previously legitimate company turned into a scam – I reached out to them before ordering an iPad stand and was promised a 2 week shipping time estimate. I placed my order on May 16th 2022 and am still waiting to receive the order (it's July 20th). Like others have stated here, I'm only given canned responses citing continuous 'Covid outbreaks' in their warehouse. It's such a pity because their… Read more

products do look great, but it seems this is now just a facade to hide a pretty effective scam. I'll make sure to revisit this review should they ever ship or reimburse my purchase, but that seems increasingly unlikely. Do not make the same mistake as we all did here, and avoid purchasing at all costs!

This is the worst company I have ever dealt with – They took my money over 12 months ago 11 May 2021, they supplied ½ my order (which is useless without the second component) then fobbed me off for 12 months that they could not supply the rest of my order "because of COVD" now will not answer my emails and I can't seem to find a phone number to contact them directly, don't buy their products they will rip you off. Show details

Total Scam – Order $700 worth of products over two months ago and still no product and they will respond when I emailed - I wish I had read all these terrible reviews

Waiting over a month for 2 Apple Air Tags and 2 Cases, no one replies to my emails! Not good – Waiting over a month for 2 Apple Air Tags and 2 Cases, no one replies to my emails! Not good Show details

This business is a scam – I purchased an iPad from this company in January. 6 months later, nothing still hadn't been delivered. When following up on the status of my order I received automated responses followed by constant excuses. When asking for a refund because they couldn't fulfil my order there is zero response. There is number to call. The one I managed to track down is for a steelworks company. Do not engage and purchase from this business. It is a scam. Show details

Waste of money and time – Placed order 2 weeks ago of AirPods and I haven't got any update from them. I tried to contact but they're not giving any reply of emails. Now I don't no how to get my money back. Please don't order anything. STAY AWAY. Show details

Studio Proper Advertises Items But Fails to Deliver – I would strongly recommend NOT dealing with Studio Proper. Last year, I ordered Apple headphones from them. Months after the promised delivery date, nothing had been sent. Furthermore, emails to them went unanswered. In the end, I managed to get a refund. Just over a week ago, I decided to give them another chance as they were the only ones… Read more

that sold the item that I wanted. Once again, they accepted my Order and my money quickly enough, and indicated that my Order was being processed on that day. Their system also advise me that another email would be sent when the item had been shipped. I have heard nothing from them since, despite two unanswered emails to them. I should have learned my lesson the first time. Studio Proper seems to advertise goods that they either can't or won't supply. I will no doubt need to once again get another refund from them (either directly or via a PayPal reversal). I would suggest that you shop elsewhere for your items and avoid Studio Proper at all costs!

Don’t recommend to everyone!!! – I wouldn’t recommend! I had place order on September 2021 for Apple iPads and Printers valued over 4,000 AUD . Until now April 2022 did not received delivery!!! I had sending plenty feedback emails but Alon ( the founder ) did not processing refund payment ! What are they going ???It was terrible customer services . Show details

This the worst side I been order from – This worst sit I been order from you guys not answering your customers where’s my order I’ll never recommend you to anyone Show details