Reviews with attachments
Excellent product, great choices in fabric and designs to help build your very own couch. All the staff was very professionally and freindly in dealing with. Show details · 1
A wonderful experience with this company. My lounge suite was delivered today and i could not be happier. My many visits making the finer choices was such a joy thanks to the exceptional knowledge and patience of Debbie in the Silverwater warehouse. What an amazing asset she is to this company. Debbie let me make my choice, but at the same time… Read more · 1
made sure i wasn’t making a design disaster. I am so happy with the quality and price.. Thank you Debbie!!
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Proud Furniture Caringbah - You should be ashamed or Yourselves!!!! – My 86 year old parents were unfortunate enough to purchase from [name removed] in Taren Point. Very good salesman he managed to confuse them, take their money however declining their request to see the armchair prior to purchase. He spoke over them and kept staying Proud Furniture are not Nick Scali - making derogatory comments regarding the… Read more
competitor and stating that Proud Furniture were an Australian company and superior in quality. When the lounge and 2 armchairs arrived my parents immediately called Proud Furniture to express concerns over the quality of delivered furniture. Uneven stitching, lop sided cushions, puffy and slouchy leather. Due to the Christmas break the technician who visited their home told them he would fight them in court. Later my parents were requested to visit the shop where the technician told them given the lounge/armchairs were new perhaps they could be sold and the money recovered from the on-sale refunded, [name removed] did not entertain this idea. My mother walked out in tears followed by my father. My elderly parents were intimidated as there was never any intention by either the technician nor the salesperson to address their concerns. I later called [name removed] to have him shout at me over the phone. I can confirm in my experience that in the past Nick Scali have treated my family well and that Proud Furniture's treatment of my elderly parents has been severely lacking.
Positive reviews
I have just purchased a three seater and a two seater lounge. It’s a beautiful piece of furniture so well-made washable covers if necessary and extremely comfortable. It was floor stock, so I got a very reasonable price and it turned out to be perfect The styling advicewas invaluable from Peter and Debbie This is the second lounge I have bought from Prouds and I highly recommend them Show details · 1
Lovely leather lounge – We have just bought a 3 piece leather lounge from Ross Q. A 2 1/2 sofa and 2 electric recliners. Looks good and is very comfortable. The whole family use it to relax and read a book or just to gather together.We are very happy with product. Delivered on time and we think value for money.
Back for new recliners after 15 years! – Our previous Proud Furniture Ambassador recliners finally declined after 15 years... We started looking at other recliners and after being disappointed that there was nothing as good as our old ones, we realized Proud were still there and the still make the Ambassador! Peter welcomed us to the store and lead us to the Ambassador and from the… Read more · 1
second we sat in the new recliner we realized two things. The first was we found our new recliners! The second was we should probably replaced our old ones a year or two earlier!
The Ambassador is so comfortable, Peter offered us a great deal and we ordered on the spot. They were able to deliver them to us within 4 weeks, which was a fantastic bonus.
We highly recommend Proud Furniture, Peter and the Ambassador recliners in particular, there really isn't a more comfortable recliner on the market!
Negative reviews
Dishonest and deceitful in Taren Point – I don’t usually post reviews however on this occasion feel compelled to share my experience. Sadly these people have no customer care or empathy and disturbingly take advantage of the vulnerable in our community
Hello MGJ. I do not believe that our staff at… Read more (+1 reply)
Poor product, poor service - poor business ethics – Two words - STAY AWAY. Prouds Furniture claim they are Australian owned however they have no Australian Morales. Poor workmanship and poor service. The owner [name removed] is a slimy and crafty businessman.
First loung excellent. Very disappointed with second lounge – We bought a lounge from Caringbah store about 8 years ago and it was excellent. We purchased another modular lounge last year exactly the same but with different fabric. I complained that the fabric rubbed after a week or so and was told to depill it. Did so and continue to do so, though not as much. Very disappointed with the sewing of the… Read more
cushions because they are puckered around the edges. The service was nothing like the first purchase and will definitely not buy anything else from Proud Furniture and will certainly not recommend them as I have done in the past.
Since complaining as above I have had the family stay and my young grandson who is disabled was… Read more (+2 replies)
Recent reviews
Got delivery today of a three seater and a two seater lounge in leather. Its the 3rd lounge purchase we have done from Peter (1) and Debbie (2). I highly recommend them Show details
I did a lot of research before choosing Prouds for my lounge/bed settee. it seems there are many different standards but I wanted something for a family member that would be comfortable over several days and durable. I am pleased to say Prouds delivered perfectly and they are Australian! it was a very smooth transaction and I am very happy and happy to recommend them to any prospective buyer.
We have brought our lounges, chairs, cushions all customised to our liking. Dealing with Debbie and Peter is always an absolute pleasure. Nothing is an issue, if it can be done they will do their best. Made to order, Australian made and of the best quality. We have been using Proud Furniture for over 25 years. Their lounges are so good that… Read more · 1
our earliest ones have been passed to the younger generation who have them in their home due to the comfortability and good quality. They make products to last.
They are my number 1 go to for furniture items. They may not have the flashiest and luxurious of showrooms like some of the major retailers but guess what I am not paying for that and it reflects in their good honest pricing. Our extended family now does business with them.
I encourage you to give them a go, as they have many fabrics, colours and leathers to choose from. I hate the restrictive choice you get with major retailers on the fabrics. You don’t have that problem at Proud Furniture. If it can be done they will get it done. Thank you Peter and Debbie for a fantastic business and excellent service.
M&G
Just amazing!! – I have nothing but praise and thanks to the team at Proud's Furniture. After stumbling around with lounge choices, choice of fabrics and the 20 week + lead time (and even that wasn't guaranteed.) with quite a few other places .....I finally went to Proud Furniture and my tensions were eased. So helpful, hundreds of fabric choices, customised… Read more · 1
lounges if required and the lead time was less than half of other places. We will have our new lounges before Christmas. We should have gone there first!!The icing on the cake...the lounges are all made here locally and so it felt good to keep our buying within Australia and with Australian products. The lounges are beautiful and I am just so thankful for all their help and patience. Many many thanks.
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Wonderful service love our new lounge – Special thanks to Peter - You went above and beyond to assist us Highly recommend Proud Furniture This is our second lounge from you and we love it Show details · 1
Great service and products! – Very helpful and knowledgeable. Ray explained how the sofas are customisable and helped us choose the style and dimensions suited to our needs. There is a huge number of fabrics to choose from and there was no pressure to buy. The bonus too is that the sofas are Australian made and made in Sydney. I would highly recommend visiting the showroom and discussing your vision of the perfect sofa for you. Elisa Show details
Professional advice from Debbie perfect lounge suite – leather suite complete with matching leather ottoman made our new apartment. The quality and the styles available were terrific and the professionalism even was with the the delivery person. A rewarding buying experience. Show details · 1
Great vision, great lounge – Great ideas to assist. We got exactly what we wanted. A lounge you can sit, sloth, snuggle into and lie on. Beautiful quality. Better prices than in the other furniture shops. Show details
A beautiful lounge suite enhanced our home – Excellent customer service from Michael and Russell at Caringbah, very competitive price and a large range of fabrics to choose from. Made and delivered within specified time and wonderful quality. Thank you Proud Furniture. Show details · 1
Excellent experience! Quality Aussie products + tip top service - couldn't be beat! – I recently purchased a new lounge from Proud Furniture at Silverwater. The expertise, stock, fabrics, quality, furniture selection and team far exceeded my expectations. This company offers quality furniture which is Australian made (+owned) and offers excellent customer service. The shop is obvious, easy to find on a main road and there is plenty… Read more
of parking. All of the stock is well laid out and the shop looks great. I was actually really inspired on my initial visit because everything looked so good and well cared for. Debbie who works there is just great, friendly, approachable, practical, and down to earth. Debbie has a great eye for detail, a wealth of experience and a passion for the product(s) and customer(s). This has been a really positive experience. I couldn't recommend this family owned, Australian business more highly. I recommend anyone who is looking for new furniture, especially upholstered furniture, should head straight to Proud Furniture.
Great customer service – Recently purchased our new lounge from Proud Furniture at Silverwater. Debbie who works there is just great, very helpful and nothing was too much trouble. From advising us on all our options in selecting a lounge, to fabrics and custom making all our cushions. Debbie also has a great eye for interior design and helped us pick the right… Read more
combination of colours and styles. We can certainly vouch for their quality as well, as the lounge we're replacing we also bought from Proud Furniture at Silverwater 12 years ago! There's not a stitch out of place and it's as solid & comfortable as the day we bought it. Quality furniture, Australian made & excellent customer service.
Perfect sofa, excellent service – I recently purchased a three seater sofa from Prouds sofas at Caringbah. Excellent service and advice from staff. Sofa delivered in time frame as promised. Most comfortable sofa I’ve ever owned. Special mention to Michael, very professional, polite, respectful and knowledgeable about product range. Show details
Thrilled with our new furniture – We have just taken delivery of our second purchase from Proud Furniture after being so pleased with the lounges from the first purchase. Debbie was so helpful in assisting us to choose co-ordinating fabrics for the recover of dining room chairs and recover of a sentimental wing chair and easy chair. Peter, Debbie and the delivery men have been so… Read more
obliging, giving us excellent service, providing a wide range of fabrics to choose from, all at very competitive prices. We are thrilled with both our sales from Proud furniture and would readily recommend them for their personal service, advice and pricing.
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New sofa complements our room – We are happy with our new lounge, wing chair and scatters, the colours and patterns look great and it now complements the rest of the room. Thank you Peter and Debbie at Silverwater for all your help. Show details
Second time I have made a purchase and again was very 'proud' that I choose Australian made – Furniture was made and delivered in a timely fashion with outstanding service. As it was my second lounge purchase was able to do over the phone and made to my requirements. Show details
excellent service – Rob and Deb at Silverwater were very professional, polite and helpful, they allowed us to take our time to choose the right chair for our needs, we are returning customers and would recommend my family and friends to shop here too. Show details · 1
I'm in love with my Chair! – I’m so happy with my beautiful new occasional chair bought from the Taren Point shop. High quality workmanship of product, a large range of styles and fabrics to choose from, experienced, helpful and friendly service all went into making this an easy and pleasant experience. I’ll definitely use Proud Furniture again and recommend Gavin and the team at Taren Point. Show reply
Lounge feedback – This was a seamless transaction. Ray, the sales rep, was very professional in the way he allowed my wife and myself to peruse the vast range of stock in their Silverwater showroom. The one thing that was highly impressive was the courtesy he afforded us from entering the showroom to leaving. There was no pressure whatsoever. We decided what we… Read more · 1
wanted and consummated the deal after we were completely satisfied. We would make this our first stop the next time we are purchasing another item of furniture for our property. Thank you Proud Furniture. An apt name! So you should be.
Re-upholstery of chair – Great range of fabric available to select, service was friendly and helpful. Prompt service and efficient delivery. Explained the process of what will be repaired and replaced. Chair looks amazing! Show reply
Great lounge and service – Recently received our new lounge bought from Michael at the Taren Point store. Michael was very helpful and available to answer questions through out the whole process. Delivery to Bathurst was trouble free. We are very happy with the lounge both comfort and quality and our decision to purchase from Proud Furniture Show reply
Good quality sofas – Purchased two leather sofas from Silverwater. Peter, Ray and Debbie pleasant and professional. Competitive price and much better quality than overseas made sofas. Good quality leather and sofa configuration can be modified to however you want it. Show reply
Simply excellent – We are absolutely thrilled with the refurbishment - the chairs look new. Thanks to Michael and Gavin for the excellent advice and service. They were both great. Show 2 replies
Excellent aster sales service – Can't speak highly enough of the after sales service we received from Michael, manager at Taren Point store. We had a slight issue with the leather lounge we purchased. We received no help from Studio Leather but Michael ensured our problem was rectified efficiently at no cost to us. Show reply
Love my new sofa !! – Loving my new sofa . A huge thankyou to Michael for making my "sofa buying experience" enjoyable & fuss free. I have not bought a new sofa for 14+ years & had no firm idea of what i was looking for . After answering a few questions from Michael , he came up with the perfect sofa ! Fast delivery , awesome service. Highly recommend Proud Furniture . Show reply
Fabulous sofas, with great in-store service – I love my sofas. Just by chance, I walked in off the street one day. Peter was brilliant with his suggestions, re sofa depth & cushion filling. He also stored my sofas, until my house was ready for them to be delivered. A great product with fantastic service. Show reply
Great customer service – We have just made our second purchase from the Carringbah store and look forward to receipt of our new lounge Show reply
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Please disregard this negative review. Caringbah shop is not Proud Furniture