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Excellent experience! Quality Aussie products + tip top service - couldn't be beat!
I recently purchased a new lounge from Proud Furniture at Silverwater. The expertise, stock, fabrics, quality, furniture selection and team far exceeded my expectations. This company offers quality furniture which is Australian made (+owned) and offers excellent customer service. The shop is obvious, easy to find on a main road and there is plenty of parking. All of the stock is well laid out and the shop looks great. I was actually really inspired on my initial visit because everything looked so good and well cared for. Debbie who works there ...is just great, friendly, approachable, practical, and down to earth. Debbie has a great eye for detail, a wealth of experience and a passion for the product(s) and customer(s). This has been a really positive experience. I couldn't recommend this family owned, Australian business more highly. I recommend anyone who is looking for new furniture, especially upholstered furniture, should head straight to Proud Furniture.
Great customer service
Recently purchased our new lounge from Proud Furniture at Silverwater. Debbie who works there is just great, very helpful and nothing was too much trouble. From advising us on all our options in selecting a lounge, to fabrics and custom making all our cushions. Debbie also has a great eye for interior design and helped us pick the right combination of colours and styles. We can certainly vouch for their quality as well, as the lounge we're replacing we also bought from Proud Furniture at Silverwater 12 years ago! There's not a stitch out of place and it's as solid & comfortable as the day we bought it. Quality furniture, Australian made & excellent customer service.
Perfect sofa, excellent service
I recently purchased a three seater sofa from Prouds sofas at Caringbah. Excellent service and advice from staff. Sofa delivered in time frame as promised. Most comfortable sofa I’ve ever owned. Special mention to Michael, very professional, polite, respectful and knowledgeable about product range.
Thrilled with our new furniture
We have just taken delivery of our second purchase from Proud Furniture after being so pleased with the lounges from the first purchase. Debbie was so helpful in assisting us to choose co-ordinating fabrics for the recover of dining room chairs and recover of a sentimental wing chair and easy chair. Peter, Debbie and the delivery men have been so obliging, giving us excellent service, providing a wide range of fabrics to choose from, all at very competitive prices. We are thrilled with both our sales from Proud furniture and would readily recommend them for their personal service, advice and pricing.
New sofa complements our room
We are happy with our new lounge, wing chair and scatters, the colours and patterns look great and it now complements the rest of the room. Thank you Peter and Debbie at Silverwater for all your help.
Second time I have made a purchase and again was very 'proud' that I choose Australian made.
Furniture was made and delivered in a timely fashion with outstanding service. As it was my second lounge purchase was able to do over the phone and made to my requirements.
Proud Furniture Caringbah - You should be ashamed or Yourselves!!!!
My 86 year old parents were unfortunate enough to purchase from [name removed] in Taren Point. Very good salesman he managed to confuse them, take their money however declining their request to see the armchair prior to purchase. He spoke over them and kept staying Proud Furniture are not Nick Scali - making derogatory comments regarding the competitor and stating that Proud Furniture were an Australian company and superior in quality. When the lounge and 2 armchairs arrived my parents immediately called Proud Furniture to express concerns over...the quality of delivered furniture. Uneven stitching, lop sided cushions, puffy and slouchy leather. Due to the Christmas break the technician who visited their home told them he would fight them in court. Later my parents were requested to visit the shop where the technician told them given the lounge/armchairs were new perhaps they could be sold and the money recovered from the on-sale refunded, [name removed] did not entertain this idea. My mother walked out in tears followed by my father. My elderly parents were intimidated as there was never any intention by either the technician nor the salesperson to address their concerns. I later called [name removed] to have him shout at me over the phone. I can confirm in my experience that in the past Nick Scali have treated my family well and that Proud Furniture's treatment of my elderly parents has been severely lacking.
Rob and Deb at Silverwater were very professional, polite and helpful, they allowed us to take our time to choose the right chair for our needs, we are returning customers and would recommend my family and friends to shop here too.
I'm in love with my Chair!
I’m so happy with my beautiful new occasional chair bought from the Taren Point shop. High quality workmanship of product, a large range of styles and fabrics to choose from, experienced, helpful and friendly service all went into making this an easy and pleasant experience. I’ll definitely use Proud Furniture again and recommend Gavin and the team at Taren Point.
This was a seamless transaction. Ray, the sales rep, was very professional in the way he allowed my wife and myself to peruse the vast range of stock in their Silverwater showroom. The one thing that was highly impressive was the courtesy he afforded us from entering the showroom to leaving. There was no pressure whatsoever. We decided what we wanted and consummated the deal after we were completely satisfied. We would make this our first stop the next time we are purchasing another item of furniture for our property. Thank you Proud Furniture. An apt name! So you should be.
Great lounge and service
Recently received our new lounge bought from Michael at the Taren Point store. Michael was very helpful and available to answer questions through out the whole process. Delivery to Bathurst was trouble free. We are very happy with the lounge both comfort and quality and our decision to purchase from Proud Furniture
Excellent aster sales service
Can't speak highly enough of the after sales service we received from Michael, manager at Taren Point store. We had a slight issue with the leather lounge we purchased. We received no help from Studio Leather but Michael ensured our problem was rectified efficiently at no cost to us.
Love my new sofa !!
Loving my new sofa . A huge thankyou to Michael for making my "sofa buying experience" enjoyable & fuss free. I have not bought a new sofa for 14+ years & had no firm idea of what i was looking for . After answering a few questions from Michael , he came up with the perfect sofa ! Fast delivery , awesome service. Highly recommend Proud Furniture .
First loung excellent. Very disappointed with second lounge.
We bought a lounge from Caringbah store about 8 years ago and it was excellent. We purchased another modular lounge last year exactly the same but with different fabric. I complained that the fabric rubbed after a week or so and was told to depill it. Did so and continue to do so, though not as much. Very disappointed with the sewing of the cushions because they are puckered around the edges. The service was nothing like the first purchase and will definitely not buy anything else from Proud Furniture and will certainly not recommend them as I have done in the past.
Horrendous and deceitful company selling inferior products as "Australian Made." Thought I was supporting an australian company but its no different from other chinese import companies except at least they are honest about where is comes from. If Ikea assembled prepacked furniture for you they can say Australia made as well. This is EXACTLY what they are doing. It all comes from china. WILL NEVER buy from them again.
Questions & Answers
I'm delighted with the four black leather four seater lounges I purchased several years ago however would like to have two of them altered to an L shape modular to fit into a smaller space. I understand that I will loose one sitting position but that's OK
Peter C.Proud Furniture
thanks for your question.
While modification of your furniture is possible, it can be more expensive than buying new furniture.
Please call Proud Silverwater, 9648 0916. If you have the details of your existing order available, this will make it easier.
Please call Peter 02 9648 0916.
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