Prouds

I went to one your branches at Sunnybank hills Queensland requested for assistance to purchase a watch she refused to serve me saying that I was on my phone. She was very rude to me saying that unless your conversation is about the watch I need to get off my phone. What type of customer service is that. What does me being on my phone have to do her serving me. She even went on to ask me if I had checked in and wanted to see it on my phone.
This was the reply from the complaints department.

Please be advised we have investigated your complaint...

Last December, we bought a pair of earrings from Tea Tree Plaza, SA - by March, however, one of the earrings had their lock pin break like a twig, and it snapped and fell on the ground.
We returned to the store, and we were given an invoice, the earrings were sent to the supplier where they were replaced 1.5 months later, and the new pair then broke only 5 weeks after we retrieved them.
When we took the second pair there again, we were asked "what are you doing with the earrings, for them to break in this way?" A few minutes later, we happene...

A few years ago, I chose a simple engagement ring from one of the Prouds stores in suburban Adelaide, marked down from $799 to $350, as we did not have much money. Regardless of cost, it shouldn't fall apart. But within a year diamonds were falling out of it, and by the time I went back I was quoted what I felt was an unacceptable price for replacing diamonds. I know that consumer law protects you for reasonable expectations, even when products are slightly out of warranty, so I went back on another day and got a much more helpful service lady ...

I am disgusted and feel ripped off with Prouds i will never go there again.i purchased a $280 necklace which my daughter didn't like so when that same day (not even taken the necklace out of the box) I asked for a refund they flat refused.now im stuck with a necklace I don't want. DO NOT GO TO PROUDS

I have purchased many pieces of Jewellery from Prouds for myself, my mother in law a s my mum. When i need a ring resized they tell me the ring needs to be sent away. I ask no questions however! 3 months later i still dont have my ring back and i’ve been told its been sent over seas to the supplier. WHERE IS YOUR SUPPLIER! For all i know i might be paying top dollar for something worth nothing!! Is Prouds not an Australian company? I have been denied to know where the supplier is located and i have no engagement ring now. Plus! I have to pay and additional $80!!! Never buying from Prouds again! Price inflation at its finest!

Disgusting customer service from 2 stores and state customer service manager?? Bought an expensive bracelet for granddaughter and was assured by the Mittagong store that if it needed resizing it would be done by any store at nil cost. When granddaughter visited Miranda NSW store she was charged $95 despite Mittagong assuring the resize would be done. Stupid Miranda store then removed 4 links saying that they only do multiples of two. (Watchbands yes, bracelets no). They then wanted to charge an additional $65 to replace a link that shouldn't ha...

I decided to treat myself this week after I saw the 1/2 price jewelleries sold at Prouds . I spent $1459.00 for a ring , pendant and an ear studs .
After I got home , I realised that I haven’t been asked by the sales person about the size of my fingers ( I took home the one that I tried on ) .
Of course : I’m a size M and I took home an O . Far too big . I then tried on my ear studs , and noticed that it doesn’t sits properly on my earlobes.
I went back to Prouds in Pacific Fair , Hoping they could help me . The same sales person told me I w...

My son purchased a watch and after 6 months the band fell apart. It was a $379 seiko watch, so I expected more.
I took it back with receipt and as she rolled her eyes at me she stated they won’t do anything because bands aren’t under warranty.
Now, I understand that, but the 2 ladies, one being the manager, were so rude and condescending, I walked out in tears.
I went to another local owned jeweller and they are fixing it for $20.

Bought a ring, it no longer fitted after 2 months even though it was never worn, staff at Prouds Sale flatly refused to refund. Will not ever go to Proud's again.

Went to Prouds in Goulburn with the intention of buying a Necklace with three rings attached and having them engraved. On inspecting necklace and letting the shop assistant that we were going to have the rings engraved she informed us that they have an arrangement with Mr Minit for engraving . Looking at the smaller ring we asked if we could ask Mr Minit if it was possible for engraving and let him sight the rings .
Asking if staff could take necklace to Mr Minit for inspection, No was the answer ( didnt understand 3 staff and no other custom...

Went to Ashfield store. Had to exchange an item super helpful and polite staff. Will return to this store for sure

I caught a train to colonnade nourlunga centre after shopping at Westfield marion and the Adelaide city. I decided to go to colonnades shopping centre at nourlunga centre to buy a heart ring and necklace chain. When I arrived at the store. I explained to the lady that I already brought a ring and pendant from Westfield Marion and was very happy there. So I caught a bus to the city and train to get to Colonnades and wanted to buy this heart ring from their store.. I try on the ring and it fit me nicely, I was all ready to pay for the ring. But t...

Hi I brought a bridal set in December, from Prouds at Smithfield Cairns, I brought the 10 year product care for my rings. I got my rings resized under the product care no problems, but I want the rings to be welded together, only to be told I would lose my 10 year product care, so I’m not happy. Then I went to prouds yesterday to get my rings cleaned, only to find out no we don’t clean rings under the product care, but I can send them away to get cleaned and checked, I don’t live in cairns. I’m never going to buy at Prouds again. Micheal Hill d...

Went in for a simple pin to be replaced as my relatively new watch fell apart. It was only six months old and already had a battery replaced. The girl wasted 15 minutes to find my details so she could fix it under warranty even though she said it wasn’t covered. As I was not wishing to wait any longer I suggested I just pay for the pin and was told it would be $2. Cannot believe she wasted my time for that. Later that week I noticed the pin she put in was sticking out and catching on every garment I wore, causing holes. Seriously annoying!!!!

My mum passed away and I was given her wedding and engagement rings. I wanted a way to wear them safely and went into Prouds Robina and asked if it was safe to keep them on a chain around my neck. I was told that yes it definitely was and the sales assistant (who also happened to be the store manager) showed me a chain which she recommended as definitely being strong enough. I then asked if it was safe for me to wear all the time - including in the shower and to bed, as I did not want to risk losing my mothers precious rings by taking the chain...