- Verified customer
Unprofessional Service + Poor Quality Report
First time post review here. I did feel threatening. Therefore, it took me so long to post this review. For safety reason, I have moved to other suburb. Since then, I have changed my credit card and contact details. In order to protect any other potential and innocent customers, I decided to post this review for your decision making.
On 21/03/18, I found a pest control company on the internet called “Proven Pest Control”. Website: www.provenpest.net/. I requested a quote to do the Termite Inspection plus Refill of Termite Reticulation System (...TermGuard System). The quote was $450 ($150 inspection + $300 chemical refill) in total. I wanted to make sure the service that I am getting is equivalent with the previous service provider. I was trying to get all the details such as chemical used, licence number etc. [name removed] (sales representative) had confirmed that the chemical used is Bifenthrin just a brand difference like Coles vs Worthworth. In order to satisfy my building structure warranty, I need to do the termite inspection every year and refill the reticulation barrier system every 3 years by licence pest control. And I have to do what the licence pest control recommends to do. Otherwise, my building structure would be void of warranty. After two days consideration on 23/03/18, I had decided to make a booking for the service at 3pm on 4/4/18. On 4/4/18, I received a phone call at approximately 11.45am from Proven Pest Control saying the booking had changed to 1pm. I quickly rush home for them. Unfortunately, no one turned up until 3.15pm. I didn’t even receive any apologies when the inspector turn up late since they had been changing the time slot for a few times in a day. The inspector ([name removed]) carried out the inspection and asked me to open the meter box to find out the details of the Termite Reticulation System. Approximately 4pm, [name removed] carried out the chemical refilling work. I witnessed that the chemical spilled all around the footpath next to the building at the second nozzle head. It was quite excessive amount that I was so concerned and asked the chemical was harmful. He said it was not harmful and added it will dry by itself. I was so worried about the spill then I kept asking to do something. He told me to use the hose to clean it up after the work. At around 4.45pm, chemical refill and inspection works were completed. [name removed] said everything was fine as expected. He asked for the payment and said the report will be sent to me in a few days later. I paid full amount $450 by credit card. And he asked me to use my finger to sign on his phone. Within a second, the receipt was sent to my email with my signature attached on their standard receipt template with a lot of term and conditions that was not seen before I signed. After 5 days later on 9/04/18, I received the pest control report. I was shocked with recommendation on the report. Please see the following.
Awful. Lies and didn’t do what I paid for.
I paid for a full spray of my carpet. They only did the edges. When the bugs came back the receptionist told my rental agent I was the one that only asked them to do the edges! She said they sent the man back out as a goodwill gesture - meanwhile telling me they are sorry they didn’t give me what I paid for. Their notes after both jobs didn’t reflect the truth nor what they told me. They told my agent they only saw bugs under one table leg - total lies! They did a crap job and tried to work their way out of it. DO NOT USE THEM!
Useless bunch of so and so's!!! Do not go near this company, This week I've had 6 calls in 4 days.The next time you ring I will have a sports whistle handy and I will blow it into the phone so be prepared. It's your choice. Ring and be deaf or leave me alone!!!
This is the worst pest control company in Australia. I did not listen to the reviews I read and went ahead to use them but learned a big lesson. The spray for the cockroaches did not work and when I called for the second respray oh my the man came to my house and was extremely rude. He ...
Did not work. Still have cockroaches, spiders and an added extra... ants
Did not work. Still have cockroaches, spiders and an added extra... ants. Had to get it done before arrival of pup. 1 month nothing. 4 months nothing. Told I ruined it by spraying the spiders and cockroaches. Seriously. Back to rentokill.
- Verified customer
Very Good Service
Communication is fantastic. Work done was great. Very professional and able to help at short notice. Highly recommended and will use this service again in the future.
They came out and did a full termite inspection and spent a bit of time explaining the report and some helpful tips to keep the termites out.
I had bad German Cockroaches infestation it was embarrassing, annoying and dirty roaches everywhere. After trying a different pest control company , who failed to get rid of them, they came out once and refused to come out again!
I then rang Proven Pest Control and the lady in the office explained that German Cockroach treatments require 2 treatments to fully eradicate them and to break their breeding cycle and most pest control companies don't do it correctly. They gave me a quote which was cheaper than the other guys and it included the...2nd treatment FREE! They came out and did the treatment and were very thorough. 2 weeks later I saw a HUGE improvement. Their technician then came out again and did the 2nd treatment. 2weeks later all the cockroaches were gone!
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.