- Verified customer
The worst conveyancing service if you are a buyer
Their service is so slow. It takes 24-48 hours to get the first response from them and always the first thing is an invoice. The quality of their service is very poor as I am sure they are busy with lots of clients at the same time. Don't get fool for their initial price. Don't trust their service; you are going to regret it.
My personal experience:
I got a quote for Provey conveyancing service a few months ago for 1049$. The quote was competitive and given the reviews were alright, I decided to proceed with their service. I was told that I wo...
- Verified customer
Peter did excellent work with my property purchase - there was a strong line of communication with him and his team, with very fast response times via both email and phone. I loved the straightforward, transparent, fully online process - I was even able to receive a quote and engage them within an hour of filling in my details online. They have some of the best prices around as well, particularly given they are linked to a team of lawyers. Peter ensured I received all government concessions and benefits that I was entitled to, without requiring any prompting from me.
I am glad I chose Provey Legal and wouldn't hesitate to recommend them.
I think it deserves 2 star, but I want to say it is terrible
I recently bought a house with [name removed] and her teams, since the online reviews of provey is very good. I have to say, the settlement is done without too much troubles. But what make me really upset is her attitude towards the business.
The price of provey is quite expensive compared with others, and I would like to pay more if it worth it. I am new with this house market, and I am actually counting on her to give some suggestion. But what happened is she did not provide anything helpful!!!
1. I already sent her the inspection report imm...ediately after the house inspection, but she forget it completely!! The defects need to be rushed to fix in the last day just before the settlement. And I need to deal with the builders if there are defects that are not repaired. 2. She does not mention at all about the concession of stamp duty, and fhog. After I mentioned it to her, she just officially sent me the definition of them.... But at that time, I did not ask much, because I did not settle the house yet, and both of them need to be done after the settlement. But what I did not expect is, she hung up my phone after her heard my voice!!! And this is just the next day after the settlement!!! How come she could be so rude, she took the money right away from the bank account without noticing me by email(which is fine), but hung up after recognizing my voice!! It is really mad. And of course, she can not help with these two things with me since she already got the money which she needs so urgently. 3. I do not think she is at my side at all, all she wants is to finish the settlement as soon as possible. There are special conditions the buyer can add in the contract as we all know. She did add some thing which is standard, like major defects, pending on the inspection, etc. I wanted her to add that the owner will clean the house before the settlement. I admit that it is my fault that I did not mention there should be a professional cleaning up with a receipt. Since I did need to provide receipt with my previous apartment agent because the contract I signed, I assume it is a standard process. While after the settlement, and I actually get my keys to access the house, I could see that the previous owner did not clean it up at all, it is just empty. I have to say the owner is not a bad/dirty person, the house was just as the house we seen at the opening day, without furniture though. But the dust on the carpet and the stickers on the windows still ruined my mood a bit at the day I supposed to be happy. And I contacted with [name removed] ( I asked my friend to do so:)))), since she will hang up my phone), and she confirmed that she will not add the receipt thing unless I ask for it!!! I feel ridiculous about it. She did not even mention the choices I have, how can I know I need to point it out of this receipt!!! All in all, I would like to say, [name removed] is kind of efficient person. The business she is doing is fine, the settlement is okay. She just does not really have feelings towards her customers. If you want to choose provey or [name removed] is okay, but please confirm with every details before you pay!! And do a lot of research by yourself because she will not help at all.
As a first home buyer with amazing conveyancer . They managed it in very professional way . Provey team is very professional, kind and helpful.
Big thanks to Karen for prompt help and support during the process. We are very happy from the beginning to the end of our land settlement.
The reviewer stated that an incentive was offered for this review
Got us to settlement but a very unpleasant experience
Proveys services are on the more expensive side, and despite the numerous good reviews our experience with our conveyancer was terrible and not worth the high cost to justify the premium. He got us to settlement in the end but he did not assist us in any way or make things easy for us as first home buyers.
Notable pain points:
- It was incredibly difficult to contact him by phone and his assistant often said to email instead
- Despite having already paid the deposit and engaged with them he refused to provide any sort of advice to us until t...he titling process had begun. I had asked a very simple question regarding stamp duty expectations but he didn’t even want to provide me with any sort of useful information as titling had not been kicked off yet. He wanted to actually lodge with the SRO before giving me information. I then had to research this information myself via the SROs website. - After titling he got our Stamp Duty concession completely wrong in the end and refused to listen to me or speak to me on the phone to sort the issue out. This is despite me explicitly asking him to call me.
Karen and the team at Provey made the settlement process straightforward, were happy to talk us through every step and what needed to happen to settle on time. Questions were quickly and happily answered. Would happily recommend to anyone who wants to ensure their conveyance is in good hands.
- Verified customer
Perfect Service from Provey Legal
Provey Legal has provided an excellent professional services in the last 2 years in handling my property purchase and settlement. Especially Karen has done a wonderful job and been a great help in solving difficult issues for me in a timely manner. Thank you Karen and your good team!
A friend put me on to Provey Conveyancer, which turned out to be a true blessing. Fantastic service by the team with special thanks going out to Karen, who acted very professional at all times. Very easy to engage with, provide ample feedback and was always on top of everything. Great job and many many thanks
Unparalleled service - can't recommend more highly!
I have nothing but unfettered praise for Provey – in particular my assigned conveyancer, Peter Nguyen. Peter swooped in to save the day after my house-buying journey was initially stalled by a ridiculously unreliable conveyancer; he picked up the pieces immediately (thanks to Provey's option for a fast-tracked contract review) and was communicative, clear and proactive throughout. He was also very patient with all of my numerous questions, accommodated my various pedantic requests (including moving up the settlement date to accommodate a person...al issue) and, most importantly, gave me regular updates – ensuring that at no point did I feel overwhelmed by what is, ultimately, a very scary, daunting process. I am now moved into my new apartment – with heaps of boxes still to unpack! – but Peter and Provey's efforts in getting me to this point are nothing short of remarkable.
- Verified customer
Helpful and thorough
Thanks Liyxi for being so easy to deal with. Liyxi managed a complicated nomination sale involving a number of different parties. Throughout the process, Liyxi diligently answered our questions, kept us informed of progress and chased all the relevant parties. We were very happy with her service.
- Verified customer
Very good conveyancers - would recommend.
Peter made the seemingly daunting process of buying a house feel very easy - he was very communicative and helpful, keeping us up to date frequently and answering our questions very promptly. When there was a delay in our settlement from the vendor's end, Peter helped us promptly organise a license agreement with the vendor so we could still move in before official settlement.
Provey came recommended to us, and I would happily recommend them to anyone else.
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