Ballarat Security Doors
Best doors in Australian
As security door suppliers and installers for over 40 years, we cannot speak highly enough of Prowler Proof. The product quality, strength and testing is second to none and the support we receive from the company is incredible. The service we receive has in fact caused us to evaluate our relationships with several other product suppliers and question why other companies are not using Prowler Proof as a benchmark. Sales and marketing support are readily available and no problem is too small for their attention. From the Managing Director down, everyone is helpful, friendly and welcomes you as part of their team. We have no hesitation in recommending Prowler Proof and their fantastic products to our customers, family and friends.
Peace of mind is important!
As I work from home I am able to leave the screen doors open to let in the breeze knowing that while I’m in the office that intruders can’t get in. Aesthetically very elegant and very easy to clean - just a quick wipe over. The pet door is great as our pupper can come in and out without us having to open the door. Love this product!
Looks good but issues with locks in under 6months
We recently had Prowler Proof doors and window screens installed throughout our whole house. The product has great visibility and air flow and looks much better than the old diamond grill we are used to. It also comes in at a much better price point than some competitors & I was happy to support a local company.
We were surprised at having to make a warranty claim for a broken lock less than 6 months after installation and when the representative came out the part was adjusted not replaced, despite the company having a ‘full replacement warranty’ which was part of the reason we chose them over other products. We were advised that it was from using excessive force when closing the door, (example of excessive force given - closing the door with any force greater than that of 2 fingers. Anything more than that puts the consumer at fault and out of pocket for fixing/replacing). For the cost of the product (over $2000 for this door alone) I would expect it to be suitable for standard daily use, opening/closing without being excessively delicate, for longer than a few months before having such a major fault as a security door being unable to lock.
I have no doubt the screens are tested to the appropriate security standards however the quality of the supporting parts may not be as high a consideration to the company when manufacturing and installing and it makes the day to day use of the products impractical, especially if there are ongoing costs for replacement parts not covered under warranty when they fail due to normal daily usage. I would be hesitant to recommend this product or the installer to family and friends after our experience.
The worst company in Australia to deal with.
We have dealt with this company for many years. All of our orders are paid up front. We didn’t but enough they reckon to keep an account. All of the security we sold was there product. We live in a rural community that does not need this sort of rubbish. Our rep [Name Removed] never contacted us to discuss. Prowler proof needs to have a good look at their support and service to the small people who had supported them so they could grow. I would suggest crim safe people.
Fantastic screen door
I had a Prowler Proof security screen door installed November 2017. Unfortunately after being installed we noticed the bottom of the screen had been scuffed in transit from the manufacturer. The installer from a local locksmith business on the Central Coast of NSW, came and took photos of the damage to send to Prowler Proof in QLD. He assured us that there would be no issue in having the door replaced. Two weeks later the replacement security door was installed. It works beautifully and looks very simplistic in design. Very easy to keep clean too.
I would highly recommended this security door.
Very Happy with the product
Moved into a new house a while ago which already had a competitor's product on the front entrance and after looking at the Prowler Proof product I can not see any difference that could justify the price difference between the 2 products.. Very happy with the whole process and will be installing more of the Prowler Proof product in the house soon.
Would highly recommend this product if your looking for security Screens & Doors
Awesome quality and great price
Very happy with the quality of the Prowler Proof product and at a great price. The turnaround time was really quick too. We actually ended up going back and getting another door done that we originally were not going to do. I would recommend this product to anyone and everyone.
Fabulous after sales service from Prowler Proof
Prowler Proof ForceField security doors and screens were fitted to our North Stradbroke Island house in 2008 by the previous owners who built the house. They looked great and were doing a fine job with security, and keeping out insects but over the last year we began to notice some minor corrosion appearing at various joints and framing edges (not the actual welded stainless mesh). We contacted Prowler Proof who then sent their local Stradbroke Island installer (not the original installer who had retired) to inspect the screens because they were still within the 10 year warranty period. Without any push from us, Prowler Proof replaced every security door, lock and screen on the whole house! And, the new screens also come with a full 10 year warranty. Apparently back in 2008 they had some issue with their production process that occasionally caused some corrosion to occur in the frames but they have long since rectified this problem. The new screens look sensational as well. This is excellent customer service that unfortunately you don't see too much these days. We'd highly recommend Prowler Proof to people looking at installing screens and doors
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