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Prowler Proof
4.2 from 13 reviews

Reviews

4.2

13 reviews
5
(10)
4
(0)
3
(1)
2
(0)
1
(2)
  • Product Quality
    4.1 (7)
  • Return Claim MadeYes (1) · No (6)
  • Job Satisfaction
    4.4 (7)
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Intrepidential

IntrepidentialRichmond-Tweed, NSW

A complete disaster

published

A few months after installation the closure mechanism failed and was replaced under warranty. It failed again, as did the triple lock and the whole screen was replaced under warranty. The closure broke for the third time, the powder coating started to lift and the lock has failed again. We have given up on this product and will replace it with crimsafe

Product Quality
Job Satisfaction
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

We're sorry to hear you've had so many issues with your screen. We would like to investigate what has occurred here further. Could you please give us a call on 07 3363 0666 to discuss.

Greg Cook

Greg CookSouth East Queensland, QLD

Great product

published

We installed prowler proof products through a second party, had problem with lock on door after being dicked around by installer got in touch with prowler proof and they were out within the week and then had a follow up call to make sure all was ok. GREAT service prowler proof. Keep up the good work.

Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thanks for your feedback Greg. We're glad your lock issue is now resolved.

Rach

RachSouth East Queensland, QLD

The Best Professional.

published

Was very worried and reluctant over getting security screens for my newly built home. Couldn't trust or invest on any random individual. Then Adam Dixon happened, He was not only accomodating with our needs but was very patient with our budget issue as well. He gave us advices which made our worries evaporate. Such a gentleman to work with. Thank you Adam for being so humanly patient with a new and naive home owner like us. We cannot thank you enough. Moreover Its almost 2 years since the installation and our screens are as new as ever. Highly recommend Get Real Secure.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for the feedback Rach, and the endorsement of Adam from Get Real Secure. We're glad you had a great experience, and are still enjoying your screens.

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Chey

Chey

  • 2 reviews
  • 1 like

Fantastic product

published

Can't say how happy I am with my screens. The guys that did the installation were so polite and super professional. Nothing was too much trouble and thoroughly cleaned up after they finished.

Job Satisfaction
Return Claim MadeNo
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for the great feedback Chey! We're glad you had a good experience. Merry Christmas from the team at Prowler Proof.

Wayne

Wayne

  • 14 reviews
  • 11 likes
  • Verified customer

Outstanding

published

Recently had the Prowler Proof product installed to replace our old diamond grill security screens. Wow, what a difference this has made. The house feels so much bigger due to the ability to see out without the closed in feeling of the old grills. We still get fooled into thinking the doors are open such is the clarity of the view. The good reviews for this product were a factor in our purchase and after several quotes we’re glad we went with this product. We also considered Amplimesh which seemed very similar but slightly more expensive. The supplier of the Prowler Proof also had an amazing review history so that clinched it.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thanks for your feedback Wayne. We're happy to hear how much you're enjoying the product and the difference it's made to your home.

Best doors in Australian

published

As security door suppliers and installers for over 40 years, we cannot speak highly enough of Prowler Proof. The product quality, strength and testing is second to none and the support we receive from the company is incredible. The service we receive has in fact caused us to evaluate our relationships with several other product suppliers and question why other companies are not using Prowler Proof as a benchmark. Sales and marketing support are readily available and no problem is too small for their attention. From the Managing Director down, everyone is helpful, friendly and welcomes you as part of their team. We have no hesitation in recommending Prowler Proof and their fantastic products to our customers, family and friends.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for the wonderful review Ballarat Security Doors.

Andrea K

Andrea KSouth East Queensland, QLD

Peace of mind is important!

published

As I work from home I am able to leave the screen doors open to let in the breeze knowing that while I’m in the office that intruders can’t get in. Aesthetically very elegant and very easy to clean - just a quick wipe over. The pet door is great as our pupper can come in and out without us having to open the door. Love this product!

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for the positive feedback Andrea. We're glad you're enjoying your Prowler Proof products, and that your dog is making good use of its pet door.

sugarplumkat

sugarplumkatSouth East Queensland, QLD

  • 8 reviews
  • 3 likes

Looks good but issues with locks in under 6months

published
Product Quality
Return Claim MadeNo
2 comments
Prowler Proof
Prowler Proof Team S.Prowler Proof
sugarplumkat
sugarplumkat

I have only just seen your response. I will endeavour to provide this information to you this weekend

The worst company in Australia to deal with.

published

We have dealt with this company for many years. All of our orders are paid up front. We didn’t but enough they reckon to keep an account. All of the security we sold was there product. We live in a rural community that does not need this sort of rubbish. Our rep [Name Removed] never contacted us to discuss. Prowler proof needs to have a good look at their support and service to the small people who had supported them so they could grow. I would suggest crim safe people.

2 comments
Prowler Proof
Prowler Proof Team S.Prowler Proof
Macca
Macca

I have no problem communicating publicly or privately. All we did was support your company and got closed down

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Chez

ChezGosford

  • 5 reviews
  • 2 likes

Fantastic screen door

published

I had a Prowler Proof security screen door installed November 2017. Unfortunately after being installed we noticed the bottom of the screen had been scuffed in transit from the manufacturer. The installer from a local locksmith business on the Central Coast of NSW, came and took photos of the damage to send to Prowler Proof in QLD. He assured us that there would be no issue in having the door replaced. Two weeks later the replacement security door was installed. It works beautifully and looks very simplistic in design. Very easy to keep clean too.
I would highly recommended this security door.

1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for your wonderful feedback Chez, we're glad you had a good experience and are happy with the product. Regards, The Prowler Proof Team

Very Happy with the product

published

Moved into a new house a while ago which already had a competitor's product on the front entrance and after looking at the Prowler Proof product I can not see any difference that could justify the price difference between the 2 products.. Very happy with the whole process and will be installing more of the Prowler Proof product in the house soon.
Would highly recommend this product if your looking for security Screens & Doors

1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for your feedback, Peter. We're happy to hear you're liking your screens. Regards, The Prowler Proof Team

Awesome quality and great price

published

Very happy with the quality of the Prowler Proof product and at a great price. The turnaround time was really quick too. We actually ended up going back and getting another door done that we originally were not going to do. I would recommend this product to anyone and everyone.

1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for your review. We're very glad you are enjoying your screens.
Regards,
The Prowler Proof Team.

Muzzyd02

Muzzyd02Brisbane

  • 5 reviews
  • 1 like

Fabulous after sales service from Prowler Proof

published
1 comment
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for your wonderful feedback. We hope you enjoy your replacement screens for many years to come. Regards Prowler Proof

Questions & Answers

Lilian

Lilianasked

What is the difference between Invisi-gard screen and Prowler Proof Forcefield screen?

2 answers
Macca
Macca

Hi Lilian. They are both great systems. I hate to say it but I think prowler proof is better. I have no issues with the prowler proof products. Just the way this particular company treated a small company such as ours in a small rural town. Inviziguard is also a great product.

Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Lilian, there are many features that make Prowler Proof unique. These include, that Prowler Proof features fully welded corners.
Our screen and infill are joined together in a mechanical and chemical bond that is virtually unbreakable and provides complete insulation of the two metals, eliminating a major cause of corrosion.
Prowler Proof has passed every conceivable test with flying colours and all test results are available on our website. These tests include Australian Security Standard testing, bushfire, corrosion, fall prevention, WERS energy and cyclone.
You can see more of what makes us unique here https://www.prowlerproof.com.au/support/about-us/news/what-makes-prowler-proof-screens-unique
Also, we highly encourage all purchasers of security screens to choose a member of the National Security Screen Association for their installation, ensure the dealer you go with is licensed correctly in their state, and that the product you select is marked with an Australian Standard compliance sticker. If you look for these three things, then you can be ensured of a quality product and a quality installation.

Csimpson

Csimpsonasked

Hi, we had prowler proof diamond guard installed at our home just over a year ago. We were assured that the fibreglass mesh would still be a long lasting option over the aluminum mesh. However we are experiencing holes in the mesh in this short period, not all thr mesh just some of thrm. Is this something that Prowler Proof can repair or upgrade to aluminum mesh to last more than 1 year? I can assure you that we are not mistreating our screens to cause these holes and they are not in all the screens? Had I know the short lifespan I would have definately opted for the aluminum mesh.

1 answer
Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Csimpson
Unfortunately the insect gauze is only covered by a 1 year warranty, from the gauze manufacturer themselves. That being the case though, it would still be worth contacting your original dealer and discussing directly with them. Do you still have their contact details? If not, if you let us know your product serial number we can look this up for you.

OnceBitten

OnceBittenasked

Is Prowler Proof pet proof? Could a dog or cat scratching damage the finish?

3 answers
Muzzyd02
Muzzyd02

It’s very robust. Our dog regularly scratches it and never make a mark at all

Chez
Chez

HI,

I don't have a dog or a cat, so I can not accurately answer this question. It is one you would have to ask the manufacturer.

Regards Cheryl

Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi OnceBitten,

Prowler Proof ForceField and Protec Products are resistant to scratching from cats and dogs. The cat or dog (especially larger breeds) may leave marks however the powder coat will not chip away. Marks left on ForceField screens will be less noticeable than on Protec screens. Any of our products that have fibreglass mesh however will NOT be resistant. In circumstances where fibreglass mesh is a standard option, it would be recommended to upgrade to Pet Proof Gauze.

Thank you,
The Prowler Proof Team

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