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Prowler Proof
4.3 from 8 reviews

Best doors in Australian

As security door suppliers and installers for over 40 years, we cannot speak highly enough of Prowler Proof. The product quality, strength and testing is second to none and the support we receive from the company is incredible. The service we receive has in fact caused us to evaluate our relationships with several other product suppliers and question why other companies are not using Prowler Proof as a benchmark. Sales and marketing support are readily available and no problem is too small for their attention. From the Managing Director down, everyone is helpful, friendly and welcomes you as part of their team. We have no hesitation in recommending Prowler Proof and their fantastic products to our customers, family and friends.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Thank you for the wonderful review Ballarat Security Doors.

Peace of mind is important!

As I work from home I am able to leave the screen doors open to let in the breeze knowing that while I’m in the office that intruders can’t get in. Aesthetically very elegant and very easy to clean - just a quick wipe over. The pet door is great as our pupper can come in and out without us having to open the door. Love this product!

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Thank you for the positive feedback Andrea. We're glad you're enjoying your Prowler Proof products, and that your dog is making good use of its pet door.

Looks good but issues with locks in under 6months

We recently had Prowler Proof doors and window screens installed throughout our whole house. The product has great visibility and air flow and looks much better than the old diamond grill we are used to. It also comes in at a much better price point than some competitors & I was happy to support a local company.

We were surprised at having to make a warranty claim for a broken lock less than 6 months after installation and when the representative came out the part was adjusted not replaced, despite the company having a ‘full replacement warranty’ which was part of the reason we chose them over other products. We were advised that it was from using excessive force when closing the door, (example of excessive force given - closing the door with any force greater than that of 2 fingers. Anything more than that puts the consumer at fault and out of pocket for fixing/replacing). For the cost of the product (over $2000 for this door alone) I would expect it to be suitable for standard daily use, opening/closing without being excessively delicate, for longer than a few months before having such a major fault as a security door being unable to lock.

I have no doubt the screens are tested to the appropriate security standards however the quality of the supporting parts may not be as high a consideration to the company when manufacturing and installing and it makes the day to day use of the products impractical, especially if there are ongoing costs for replacement parts not covered under warranty when they fail due to normal daily usage. I would be hesitant to recommend this product or the installer to family and friends after our experience.

Product Quality
Return Claim MadeNo
Hi Sugarplumkat We'd like to investigate what has happened in your situation more, as the locks are certainly designed to be able to take more than two finger closing, and we may need to address this with the dealer you used. Could you please let us know your product serial number, found on the white label on the product or on your warranty card and if possible private message us your email and/or phone number to info@prowlerproof.com.au. Thank youI have only just seen your response. I will endeavour to provide this information to you this weekend

The worst company in Australia to deal with.

We have dealt with this company for many years. All of our orders are paid up front. We didn’t but enough they reckon to keep an account. All of the security we sold was there product. We live in a rural community that does not need this sort of rubbish. Our rep [Name Removed] never contacted us to discuss. Prowler proof needs to have a good look at their support and service to the small people who had supported them so they could grow. I would suggest crim safe people.

Thank you for the feedback. We’ll take your comments on board for future, and consider a review, good or bad, an opportunity for improvement. In regards to addressing your comments above, due to the confidentiality of your trading relationship with us, we cannot respond publicly, but are happy to continue to discuss with you offline the reasons for your account closure, and the actions we took to try to notify you of this closure, before we finally closed your account. As always, you are welcome to call our Customer Service team, if you’d like to talk through this situation again.I have no problem communicating publicly or privately. All we did was support your company and got closed down

Fantastic screen door

I had a Prowler Proof security screen door installed November 2017. Unfortunately after being installed we noticed the bottom of the screen had been scuffed in transit from the manufacturer. The installer from a local locksmith business on the Central Coast of NSW, came and took photos of the damage to send to Prowler Proof in QLD. He assured us that there would be no issue in having the door replaced. Two weeks later the replacement security door was installed. It works beautifully and looks very simplistic in design. Very easy to keep clean too.
I would highly recommended this security door.

1 comment
Thank you for your wonderful feedback Chez, we're glad you had a good experience and are happy with the product. Regards, The Prowler Proof Team

Very Happy with the product

Moved into a new house a while ago which already had a competitor's product on the front entrance and after looking at the Prowler Proof product I can not see any difference that could justify the price difference between the 2 products.. Very happy with the whole process and will be installing more of the Prowler Proof product in the house soon.
Would highly recommend this product if your looking for security Screens & Doors

1 comment
Thank you for your feedback, Peter. We're happy to hear you're liking your screens. Regards, The Prowler Proof Team

Awesome quality and great price

Very happy with the quality of the Prowler Proof product and at a great price. The turnaround time was really quick too. We actually ended up going back and getting another door done that we originally were not going to do. I would recommend this product to anyone and everyone.

1 comment
Thank you for your review. We're very glad you are enjoying your screens. Regards, The Prowler Proof Team.

Fabulous after sales service from Prowler Proof

Prowler Proof ForceField security doors and screens were fitted to our North Stradbroke Island house in 2008 by the previous owners who built the house. They looked great and were doing a fine job with security, and keeping out insects but over the last year we began to notice some minor corrosion appearing at various joints and framing edges (not the actual welded stainless mesh). We contacted Prowler Proof who then sent their local Stradbroke Island installer (not the original installer who had retired) to inspect the screens because they were still within the 10 year warranty period. Without any push from us, Prowler Proof replaced every security door, lock and screen on the whole house! And, the new screens also come with a full 10 year warranty. Apparently back in 2008 they had some issue with their production process that occasionally caused some corrosion to occur in the frames but they have long since rectified this problem. The new screens look sensational as well. This is excellent customer service that unfortunately you don't see too much these days. We'd highly recommend Prowler Proof to people looking at installing screens and doors

1 comment
Thank you for your wonderful feedback. We hope you enjoy your replacement screens for many years to come. Regards Prowler Proof

Questions & Answers

What is the difference between Invisi-gard screen and Prowler Proof Forcefield screen?
2 answers
Hi Lilian. They are both great systems. I hate to say it but I think prowler proof is better. I have no issues with the prowler proof products. Just the way this particular company treated a small company such as ours in a small rural town. Inviziguard is also a great product.Hi Lilian, there are many features that make Prowler Proof unique. These include, that Prowler Proof features fully welded corners. Our screen and infill are joined together in a mechanical and chemical bond that is virtually unbreakable and provides complete insulation of the two metals, eliminating a major cause of corrosion. Prowler Proof has passed every conceivable test with flying colours and all test results are available on our website. These tests include Australian Security Standard testing, bushfire, corrosion, fall prevention, WERS energy and cyclone. You can see more of what makes us unique here https://www.prowlerproof.com.au/support/about-us/news/what-makes-prowler-proof-screens-unique Also, we highly encourage all purchasers of security screens to choose a member of the National Security Screen Association for their installation, ensure the dealer you go with is licensed correctly in their state, and that the product you select is marked with an Australian Standard compliance sticker. If you look for these three things, then you can be ensured of a quality product and a quality installation.

Hi, we had prowler proof diamond guard installed at our home just over a year ago. We were assured that the fibreglass mesh would still be a long lasting option over the aluminum mesh. However we are experiencing holes in the mesh in this short period, not all thr mesh just some of thrm. Is this something that Prowler Proof can repair or upgrade to aluminum mesh to last more than 1 year? I can assure you that we are not mistreating our screens to cause these holes and they are not in all the screens? Had I know the short lifespan I would have definately opted for the aluminum mesh.
1 answer
Hi Csimpson Unfortunately the insect gauze is only covered by a 1 year warranty, from the gauze manufacturer themselves. That being the case though, it would still be worth contacting your original dealer and discussing directly with them. Do you still have their contact details? If not, if you let us know your product serial number we can look this up for you.

Is Prowler Proof pet proof? Could a dog or cat scratching damage the finish?
3 answers
It’s very robust. Our dog regularly scratches it and never make a mark at allHI, I don't have a dog or a cat, so I can not accurately answer this question. It is one you would have to ask the manufacturer. Regards CherylHi OnceBitten, Prowler Proof ForceField and Protec Products are resistant to scratching from cats and dogs. The cat or dog (especially larger breeds) may leave marks however the powder coat will not chip away. Marks left on ForceField screens will be less noticeable than on Protec screens. Any of our products that have fibreglass mesh however will NOT be resistant. In circumstances where fibreglass mesh is a standard option, it would be recommended to upgrade to Pet Proof Gauze. Thank you, The Prowler Proof Team

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