A complete disaster
A few months after installation the closure mechanism failed and was replaced under warranty. It failed again, as did the triple lock and the whole screen was replaced under warranty. The closure broke for the third time, the powder coating started to lift and the lock has failed again. We have given up on this product and will replace it with crimsafe
We installed prowler proof products through a second party, had problem with lock on door after being dicked around by installer got in touch with prowler proof and they were out within the week and then had a follow up call to make sure all was ok. GREAT service prowler proof. Keep up the good work.
The Best Professional.
Was very worried and reluctant over getting security screens for my newly built home. Couldn't trust or invest on any random individual. Then Adam Dixon happened, He was not only accomodating with our needs but was very patient with our budget issue as well. He gave us advices which made our worries evaporate. Such a gentleman to work with. Thank you Adam for being so humanly patient with a new and naive home owner like us. We cannot thank you enough. Moreover Its almost 2 years since the installation and our screens are as new as ever. Highly recommend Get Real Secure.
- Verified customer
Recently had the Prowler Proof product installed to replace our old diamond grill security screens. Wow, what a difference this has made. The house feels so much bigger due to the ability to see out without the closed in feeling of the old grills. We still get fooled into thinking the doors are open such is the clarity of the view. The good reviews for this product were a factor in our purchase and after several quotes we’re glad we went with this product. We also considered Amplimesh which seemed very similar but slightly more expensive. The supplier of the Prowler Proof also had an amazing review history so that clinched it.
Best doors in Australian
As security door suppliers and installers for over 40 years, we cannot speak highly enough of Prowler Proof. The product quality, strength and testing is second to none and the support we receive from the company is incredible. The service we receive has in fact caused us to evaluate our relationships with several other product suppliers and question why other companies are not using Prowler Proof as a benchmark. Sales and marketing support are readily available and no problem is too small for their attention. From the Managing Director down, everyone is helpful, friendly and welcomes you as part of their team. We have no hesitation in recommending Prowler Proof and their fantastic products to our customers, family and friends.
Peace of mind is important!
As I work from home I am able to leave the screen doors open to let in the breeze knowing that while I’m in the office that intruders can’t get in. Aesthetically very elegant and very easy to clean - just a quick wipe over. The pet door is great as our pupper can come in and out without us having to open the door. Love this product!
Looks good but issues with locks in under 6months
We recently had Prowler Proof doors and window screens installed throughout our whole house. The product has great visibility and air flow and looks much better than the old diamond grill we are used to. It also comes in at a much better price point than some competitors & I was happy to support a local company.
We were surprised at having to make a warranty claim for a broken lock less than 6 months after installation and when the representative came out the part was adjusted not replaced, despite the company having a ‘full replacement warra...nty’ which was part of the reason we chose them over other products. We were advised that it was from using excessive force when closing the door, (example of excessive force given - closing the door with any force greater than that of 2 fingers. Anything more than that puts the consumer at fault and out of pocket for fixing/replacing). For the cost of the product (over $2000 for this door alone) I would expect it to be suitable for standard daily use, opening/closing without being excessively delicate, for longer than a few months before having such a major fault as a security door being unable to lock. I have no doubt the screens are tested to the appropriate security standards however the quality of the supporting parts may not be as high a consideration to the company when manufacturing and installing and it makes the day to day use of the products impractical, especially if there are ongoing costs for replacement parts not covered under warranty when they fail due to normal daily usage. I would be hesitant to recommend this product or the installer to family and friends after our experience.
The worst company in Australia to deal with.
We have dealt with this company for many years. All of our orders are paid up front. We didn’t but enough they reckon to keep an account. All of the security we sold was there product. We live in a rural community that does not need this sort of rubbish. Our rep [Name Removed] never contacted us to discuss. Prowler proof needs to have a good look at their support and service to the small people who had supported them so they could grow. I would suggest crim safe people.
Fantastic screen door
I had a Prowler Proof security screen door installed November 2017. Unfortunately after being installed we noticed the bottom of the screen had been scuffed in transit from the manufacturer. The installer from a local locksmith business on the Central Coast of NSW, came and took photos of the damage to send to Prowler Proof in QLD. He assured us that there would be no issue in having the door replaced. Two weeks later the replacement security door was installed. It works beautifully and looks very simplistic in design. Very easy to keep clean too.
I would highly recommended this security door.
Very Happy with the product
Moved into a new house a while ago which already had a competitor's product on the front entrance and after looking at the Prowler Proof product I can not see any difference that could justify the price difference between the 2 products.. Very happy with the whole process and will be installing more of the Prowler Proof product in the house soon.
Would highly recommend this product if your looking for security Screens & Doors
Awesome quality and great price
Very happy with the quality of the Prowler Proof product and at a great price. The turnaround time was really quick too. We actually ended up going back and getting another door done that we originally were not going to do. I would recommend this product to anyone and everyone.
Fabulous after sales service from Prowler Proof
Prowler Proof ForceField security doors and screens were fitted to our North Stradbroke Island house in 2008 by the previous owners who built the house. They looked great and were doing a fine job with security, and keeping out insects but over the last year we began to notice some minor corrosion appearing at various joints and framing edges (not the actual welded stainless mesh). We contacted Prowler Proof who then sent their local Stradbroke Island installer (not the original installer who had retired) to inspect the screens because they wer...e still within the 10 year warranty period. Without any push from us, Prowler Proof replaced every security door, lock and screen on the whole house! And, the new screens also come with a full 10 year warranty. Apparently back in 2008 they had some issue with their production process that occasionally caused some corrosion to occur in the frames but they have long since rectified this problem. The new screens look sensational as well. This is excellent customer service that unfortunately you don't see too much these days. We'd highly recommend Prowler Proof to people looking at installing screens and doors
Questions & Answers
What is the difference between Invisi-gard screen and Prowler Proof Forcefield screen?
Hi Lilian. They are both great systems. I hate to say it but I think prowler proof is better. I have no issues with the prowler proof products. Just the way this particular company treated a small company such as ours in a small rural town. Inviziguard is also a great product.
Prowler Proof Team S.Prowler Proof
Hi Lilian, there are many features that make Prowler Proof unique. These include, that Prowler Proof features fully welded corners.
Our screen and infill are joined together in a mechanical and chemical bond that is virtually unbreakable and provides complete insulation of the two metals, eliminating a major cause of corrosion.
Prowler Proof has passed every conceivable test with flying colours and all test results are available on our website. These tests include Australian Security Standard testing, bushfire, corrosion, fall prevention, WERS energy and cyclone.
You can see more of what makes us unique here https://www.prowlerproof.com.au/support/about-us/news/what-makes-prowler-proof-screens-unique
Also, we highly encourage all purchasers of security screens to choose a member of the National Security Screen Association for their installation, ensure the dealer you go with is licensed correctly in their state, and that the product you select is marked with an Australian Standard compliance sticker. If you look for these three things, then you can be ensured of a quality product and a quality installation.
Hi, we had prowler proof diamond guard installed at our home just over a year ago. We were assured that the fibreglass mesh would still be a long lasting option over the aluminum mesh. However we are experiencing holes in the mesh in this short period, not all thr mesh just some of thrm. Is this something that Prowler Proof can repair or upgrade to aluminum mesh to last more than 1 year? I can assure you that we are not mistreating our screens to cause these holes and they are not in all the screens? Had I know the short lifespan I would have definately opted for the aluminum mesh.
Prowler Proof Team S.Prowler Proof
Unfortunately the insect gauze is only covered by a 1 year warranty, from the gauze manufacturer themselves. That being the case though, it would still be worth contacting your original dealer and discussing directly with them. Do you still have their contact details? If not, if you let us know your product serial number we can look this up for you.
Is Prowler Proof pet proof? Could a dog or cat scratching damage the finish?
I don't have a dog or a cat, so I can not accurately answer this question. It is one you would have to ask the manufacturer.
Prowler Proof Team S.Prowler Proof
Prowler Proof ForceField and Protec Products are resistant to scratching from cats and dogs. The cat or dog (especially larger breeds) may leave marks however the powder coat will not chip away. Marks left on ForceField screens will be less noticeable than on Protec screens. Any of our products that have fibreglass mesh however will NOT be resistant. In circumstances where fibreglass mesh is a standard option, it would be recommended to upgrade to Pet Proof Gauze.
The Prowler Proof Team
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