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Pupnaps
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Poor quality and service
I've bought 2 large Pupnaps beds, my dog seems to like them, but no more or less than any other bed. My issue is with the quality, on one of the beds had the zipper came completely unstuck after washing according to the instructions.
I contacted Pupnaps and asked for a refund or replacement, all I was offered was a 30% refund to pay for repairs. I accepted this because I didn't believe I would get anything better, and because I was pretty disappointed that this was their best response.
So, poor quality, poor service, wouldn't recommend.
- Product Quality
- Incentivised Review No
- 7 reviews
- 2 likes
It could be better.
The bed design itself is good and my rescue rotti loves it. The letdown however is the quality of the covers and the availability of covers. I have only had the bed for a year and already have needed to replace the cover twice due to holes and failed zippers. My dog is not a chewer or a digger and I only have one dog, so there isn’t an explanation for the problems other than sub-par material quality. On the first occasion it looks ages to get a replacement cover, and on this occasion they haven’t had any stock for at least the 2-3 months since I have been trying to get the second one, and all their customer service people can tell me is to “keep checking the web store”. So still I wait.
- Product Quality
- Shipping
- Incentivised Review No
Hi There,
We are so sorry to hear that you are having issues with the zipper and the quality of the covers. Our beds and covers are designed to last and we are so sorry that this has not been your exp...
Koolie and Micky
Just received the beds a couple of hours ago - thank you!
My youngest (12) has taken to it well, but my 14 year old boy with arthritis is still not sure …
… and an hour later we’re getting there!
… made it! Yay!
- Product Quality
- Shipping
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Hi Deborah,
Yay! We are so happy to hear that your furbabies love our beds!
Thanks so much for your feedback! We really appreciate it....
Our frenchies love these beds
We bought our first pupnaps bed 2 years ago and have just bought another for our newest addition to the family
- Incentivised Review No
Hi there,
Yay! We are so happy to hear that your Frenchies love our beds!
Thanks so much for your feedback! We really appreciate it....
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- 2 reviews
Great product great service.
The order was processed in good time and the beds were great. We did have a delay of part of the order but this was an Auspost issue and once pupnaps were made aware they made enquiries and kept me updated. Now I just have to convince the dogs that they dont need to share any more!!!
- Product Quality
- Shipping
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Hi Kaylene,
Thank you so much for providing your feedback on your recent experience with us.
I am so sorry to hear you experienced slight delays with Australia Post, however I'm glad that our support...
Quality of bed questionable
I bought the first one in June 2020, my dog loved it so much and I got a second one in September of that year. Unfortunately within the first year the inner base has started to crack, and now one of the zippers is coming apart. It will be helpful to actually include washing instructions with your products.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Mandy,
We are so very sorry to hear that you are experiencing issues with your bed. This is certainly not up to our usual standards, so please accept my sincerest apologies for this.
I will be re...
- 4 reviews
Fantastic product
Our beautiful order arrived today - our dog Lani has been very sick for some time and really feeling the cold. She climbed straight into it and has not moved. The lack of seams and padded sides with support are the reason we bought this pupnaps bed- no anxiety in sight- we strongly recommend this fabulous product
- Product Quality
- Shipping
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Hi Gabriele,
It's great to hear that our beds have been able to provide Lani with comfort and warmth while she fights her sickness.
We hope she is feeling better soon!...
Thank you, that is very kind of you!
- 2 reviews
Best Dog beds ever!!
I bought 2 Calming beds for my 2 Labs, 15mth old Lab Bonnie & 5mth old Clyde. They absolutely their beds. I even napped on one myself when Clyde was a pup & it was lovely & comfy. Thank you Pupnaps! You Rock! ❤️❤️
- Product Quality
- Shipping
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Hi Jode,
We love knowing that Bonnie and Clyde love their beds and that even you have found them comfortable enough to nap in!
Warm regards,
The Pupnaps team x
- 2 reviews
- 3 likes
They simply love them
I think our dogs need to be the judge of this product and they speak 1,000’s of words each day. They come inside, instead of sleeping with us in the lounge room, they opt to put themselves to bed. Then in the morning they are very reluctant to get up. This behaviour has only happened since we bought them pupnaps - they absolutely love them.
- Product Quality
- Shipping
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Hi Robyn,
Yay! We are so happy knowing that your pups love their bed so much they never want to leave!
Warm regards,
The Pupnaps team x
Find out how Pupnaps compares to other Pet Shops
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PupNaps Beds - Highly Recommend
Quality ✅
Purchased Small size but wish I had purchased a size larger as it is just not wide enough to cover the entire surface of a standard size two seater lounge.
As soon as I placed it down dog lay on it-Very Happy Dog+Very Happy Owner
- Product Quality
- Shipping
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We're so glad that you and your pup love their new couch protector. We hope your pup continues to have great naps on their Pupnaps. X The Pupnaps Team
- 2 reviews
- 1 like
Missing insert cover and no response to feedback
Bought 2 beds and am happy with the product. However when unpacked one bed was missing the insert cover. I have tried to contact via website and have had no response
- Product Quality
- Shipping
- Incentivised Review No
Hi Mary,
I am so sorry to hear that you are missing an item in your order with us....
Read more Unfortunately I have not been able to locate your order or your communication with our staff using the information provided. So that I can investigate further, can I ask you to please email me at support@pupnaps.com with the subject line "Mary Product Review" with your order details and any previous communication from us? This way I will be able to work towards providing a prompt resolution for you and your lovely pup. Warm regards, Taylor x- 2 reviews
- 2 likes
Don’t be fooled
Purchased a Pupnaps X-Large bamboo bed last year. It took months for it to arrive and my Labrador won’t sleep on it. The mattress inside is way too hard and high compared to the sides. Don’t be fooled by the pictures online.
- Incentivised Review No
Hi Rhonda,
I am so sorry to hear that you are disappointed with your Extra-Large Pupnaps bed. I would certainly be happy to look into this issue further for you....
Read more Unfortunately I have not been able to locate your order or your communication with our staff using the information provided. Can I ask you to please email me at support@pupnaps.com with the subject line "Rhonad Product Review" with your order details? This way I will be able to look investigate this further and provide a resolution for this matter. Warm regards, Taylor xFind out how Pupnaps compares to other Pet Shops
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Fur bed is quite synthetic, and sweats if you have a warm dog (maybe ok for small dogs?). Pupnaps Team were very helpful
I have a Dalmatian who spends most of her day sleeping. I got her a large bed and she does LOVE it. However, after any more than an hour or so in the bed, the material starts to sweat and the bed completely fills with moisture/condensation. The base of the bed is synthetic, like tent material, so it doesn't breathe or release the warmth. The bed inserts are also quite synthetic and the condensation pools within the insert lining. After the first night on the bed (8ish hours), the bed was actually dripping wet. Once wet, the inserts have a bad s...
Read moremell. I cleaned and dried the bed to give it another go, but the same thing happens every time she sleeps on it. The bed does seem incredibly comfortable, and she does love it, but sadly does not suit her temperature. In response to the above, the Pupnaps team were incredibly helpful in finding an alternative product to suit my pup. They were very responsive, suggested an alternative bed that would be more breathable/cool, and provided a great outcome overall. I would definitely buy from Pupnaps again- Incentivised Review No
- Return Claim MadeNo
Hi Sigrid,
I am so sorry to hear that you are disappointed with your Pupnaps bed, and although your pup loves it, it isn't as breathable as you would have hoped.
I will be reaching out to you via emai...
- 2 reviews
Pup loves this bed!!
Pup loves this bed so much.. I can tell he feels super secure and comfortable whenever he lays in it. His favourite place to nap. 100% recommend.
- Incentivised Review No
Hi Collins,
I am so glad to hear that your pup loves his bed and that it has been able to provide him with comfort and security while he sleeps! ...
Read more Thank you so much for your support and for providing your feedback, we really appreciate it! Warm regards, Taylor x- 3 reviews
- 1 like
Very very disappointed
Took inserts out to wash the actual bed... put the inserts outside to air... checked tgem they were wet with this terrible smell. No, not a doggy smell. Like stale biscuits. The foam that is insde these 2 inserts was wet as... have washed the bed before & aired the inserts, this has never happened before..you can see the crumbley stuff in the cover, & the marks on the insert, where it has been wet..
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Donalda,
I am so incredibly sorry to see that you have had this issue with your dog bed. We generally recommend not washing the inserts, as per our FAQ page. This is most important in the case of ...
Read moreour XL beds which contain memory foam, due to their larger size and need for additional support. If this is what you ordered, then that may have also increased the effects.Questions & Answers
I bought this bed for my dog and it is all lumpy. There seems to be hardly any stuffing around the edges and the middle has big lumps in it. Can this be fixed as I'm not happy with it at all the way it is!
Also it said you can wash the cover but there is no zip anywhere that I can see? I bought the dark grey 120cm one.
Sent from my HUAWEI P30 Pro on the Telstra Mobile Network
Hi, the stuffing around the edges isn't a problem on my pets bed, the stuffing on the bed part or lack of IS. I can feel the floor beneath and he has resorted back to his old bed as it's not comfortab...
Read morele for him any more. Total waste of money from my point of view. I can buy same type of bed from kmart for $39.99Can I purchase a new insert to the calming bed? We took the cover off to wash it and the white cushion looks mouldy
Is this bed design registered in Australia.?
Get an answer from our members and Pupnaps representatives
Details
Features:
- Pupnaps sell a range of dog beds that aim to help dogs relax. The beds are designed to replicate the feeling of being curled up next to a mother - the beds are oversized, have high rims and are filled with faux-fur.
- The beds are also available in other materials, including nylon, memory foam, and bamboo
- Additionally, the store offers a limited range of other products such as accessories for dogs, such as a walk set and bandana
- The company offers a 14-day return policy for peace of mind, in case your dog doesn’t like the bed
- Online store only, with free Australia-wide shipping
Pupnaps bed size guide:
- Small: cat, puppy, sausage dog, toy poodle
- Medium: pugs, small cavoodle, Maltese Shih Tzu
- Large: large cavoodle, labrador, kelpie
- Extra large: German Shepherd, Great Dane
Points of praise:
- As of February 2021, this store has maintained an impressive 4.9-star rating by happy customers.
- Many reviewers have noticed their pets visibly relax and become comfortable once they get into the bed. Many pets fell immediately asleep once they climbed into their new bed.
- The bed has helped ease issues, with one reviewer reporting that their older dog that experiences discomfort due to ailments started to find relief once they purchased this bed.
- Overall, the majority of customers agreed these beds were made from high-quality materials and were a suitable size for their pets.
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Hi CJB,
I am so sorry to hear that you are disappointed with the product and service you have received from us. I would certainly be happy to look into this issue further for you....
Read more Unfortunately I have not been able to locate your order or your communication with our staff using the information provided. So that I can investigate further, can I ask you to please email me at support@pupnaps.com with the subject line "CJB Product Review" with your order details and any previous communication from us? That way I can look into this situation and see what may have happened to cause this. Looking forward to hearing from you! The Pupnaps Team x