Pupnaps
- ✓ Verified company
673 reviews · Statistics
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Quality has gone down hill
When these beds first came out the quality and service was great! Now that they have become big and made millions things have changed. Probably that is the reason why all you seem to get on their website is SOLD OUT?!
I had bought 3 beds, separate times and the last one is flat and much lighter that the first original one I bought years back. I even weighed them to see the difference and it was quite obvious that the quality changed. This feedback was given back to them. Really disappointing and will not continue to be there customer.
- Return Claim Made: No
Dodgy beds and atrocious customer service
Got two beds off them late last year. Took covers off to wash them and one of the inserts stuffing is in bits. Called customer service and their reply was that nothing lasts forever. I mentioned the other beds stuffing is intact and she dismissed me. Never recommend this product to anyone.
- Return Claim Made: Yes
Zipper broke and it was kaput
Seemed nice and comfy but the zipper broke very quickly and then the dogs kept pulling the insert out. Asked for a refund or if I could at least buy a new cover but Pupnaps weren’t forthcoming. Expensive for a two week bed!
Went flat
Bought the large size for my 2 corgis and have owned the bed for just over 2 years now. The base went flat within the first year and now the sides are flat. Have also noticed recently my 2yr old pup limps after getting up from the bed. She doesn't limp when getting up from her crate mat or from our bed/couch and doesn't limp at any other time. Probably won't purchase again.
- Return Claim Made: No
Hi Sofie,
We are so very sorry to hear that you are not satisfied with your bed.
... Read more To rectify this, I have already sent you an email to advise you of the next steps in handling your enquiry personally. Once again, please accept our sincerest apologies - I look forward to getting to the bottom of this for you! Apologies again for any trouble this may have caused. Kind regards, The Pupnaps Team x
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Disappointed
So disappointed in the new design.
We purchased a pupnaps bed a couple of years ago and my dog absolutely loved it. It was getting a bit flat/worn so decided to buy her a new one and get a bigger size.
The beds now have a memory foam filling in the middle instead of the fluffy filling (like what you would find in a stuffed toy). The bed does not go down. We waited about a month and then contacted the company in case we received a dud. They said it takes time to go down, and suggested jumping on it or removing some of the filling. The cover to t
- Return Claim Made: No
Hi Maddi,
We are so very sorry to hear that you are not satisfied with your bed.
... Read more Can you please email us at support@pupnaps.com and title it "ATT: Red" so we can look into this further? Once again, please accept our sincerest apologies - I look forward to getting to the bottom of this for you! Kind regards, The Pupnaps Team x
My dogs love them
Fantastic beds, we have two of them and the covers zip off beautifully for washing and my dogs love them
- Return Claim Made: No
Pet beds
Absolute SCAM this business is running. I bought 3 beds one arrived and the company went MIA. I can not get a response out of them to save my life. They ignore all emails and messages on social media, they also delete all negative comments on any of their platforms. Don’t waste your time, there are so many more reputable and positive companies to buy any form of pet bed from. But this is not it, unless you want stress and anxiety and your product to never arrive and not be able to get a hold of anyone within the company.I reached out via email and social media, it has currently been 3 weeks since I’ve ordered and 2.5 weeks since I first emailed and messaged their Instagram.
- Return Claim Made: No
Hi there,
We are so very sorry to hear that you have experienced some issues with your delivery, and that your experience with our customer service team was less than impressive.
... Read more We pride ourselves on providing the best customer service possible and we are sorry that this was not your experience. Upon checking, our customer service team has already reached out to you to explain regarding the status of your remaining order. Apologies again for any inconvenience this might have caused. Kind regards, The Pupnaps Team xYou absolutely have sent me a stock standard reply. It’s still 4 weeks later and I have not received my product. It was not shipped at the date you told me and you still give no answers or care.
They don’t reply to emails. No phone contact
Very disappointed with no response as customer service was their top priority mentioned in Interview with owner. My query was when stock would be coming in as nil stock medium, large, extra large. I am now buying my second dog bed elsewhere. Shame as was very happy with first one I bought
- Return Claim Made: No
Hi Anna,
We are so very sorry to hear that you have not received and immediate response from us.
... Read more Unfortunately, I have not been able to locate your previous correspondence with us using the information provided. Can you please email us at support@pupnaps.com and title it "ATT: Red" so that it reaches me? Apologies again for any inconvenience this might have caused. Kind regards, The Pupnaps Team xsorry, I have since deleted my emails as was definitely not going to contact you again I am sorry but all this looks like computerised follow ups I have since bought another dog bed (must admi
... Read moret it was not as good as yours) but I just could not continue wasting my time I do wish you well and hope your admin improves Regards Anna
Disappointed
Customer service were very quick to respond until there was an issue
Purchased an XL and M.
XL is built completely different, sturdier, and more like what i assumed we were paying for. Size M is comparable to a cheap Kmart bed, very thin base and easily fold able and collapses. When i enquired and voiced my disappointment about it, i was told they're different because the smaller sizes are made of a different material.. When i pointed out this is false advertising as it does not list this anywhere on the website, one would assume you're receiving the same product just varied sizes not completely different manufacturing , i received zero response despite repeated emails.
Very disappointed.
- Return Claim Made: No
Hi Jess,
We are so very sorry to hear that you are not satisfied with your bed.
... Read more To rectify this, I have already sent you an email to advise you of the next steps in handling your enquiry personally. Once again, please accept our sincerest apologies - I look forward to getting to the bottom of this for you! Apologies again for any trouble this may have caused. Kind regards, The Pupnaps Team xFind out how Pupnaps compares to other Pet Shops
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This is a scam don’t use them
Scam don’t use, didn’t receive product, no contact at all
Hi Twyla,
We are so very sorry to hear that you have not received and immediate response from us.
... Read more Unfortunately, I have not been able to locate your previous correspondence with us using the information provided. Can you please email us at support@pupnaps.com and title it "ATT: Red" so that it reaches me? Apologies again for any inconvenience this might have caused. Kind regards, The Pupnaps Team x
Sadly can't get anyone to answer my emails
We have a product that we can't use and I have emailed three times. The first time was amazing and I thought it was wonderful. Now my emails are falling on deaf ears sadly.
- Return Claim Made: Yes
Hi Sharyn,
We are so very sorry to hear that you have not received and immediate response from us.
... Read more Unfortunately, I have not been able to locate your previous correspondence with us using the information provided. Can you please email us at support@pupnaps.com and title it "ATT: Red" so that it reaches me? Apologies again for any inconvenience this might have caused. Kind regards, The Pupnaps Team x
A perfect bed for my elderly rescue dog.
I recently purchased a Pupnaps anxiety bed for our beautiful elderly, rescue Labrador. He already had several special mats, with support for his joints.
However he absolutely adores this new mat. So I would highly recommend it, even at full price.
- Return Claim Made: No
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It is perfect for Grey Hounds
I could not believe it when it arrived it is everything that you said it would be Congratulations on a wonderful product Tilly loves it the only thing missing is a shoe horn which i need to get her out of it. Looking forward to getting another one
- Return Claim Made: No
Perfect for tired legs
This ramp is perfect for small to medium sized dogs. Not used often only with 3 years old tired legs after a long walk. Will use more into the future
- Return Claim Made: No
Just what our 13 yr old Papillon needed
Have been looking for a ramp for a while and so glad we brought one as our Papillon was finding it hard to jump up on the lounge. Very happy with the quality and he didn't take long to start using it - going up or down the ramp even bringing his toys up with him now. Thankyou
- Return Claim Made: No
Questions & Answers
How do I actually get pupnaps customer service to reply to me move emailed them
Messaged them via Facebook
And after 7-10 days still no reply
I have faulty products I’d like to discuss with them and they seem to make themselves irreproachable
Not happy as such a shoddy poor customer service from such a supposedly great auatralian company
Won’t be buying their products again and will be advising anyone I know to go elsewhere
Hi DJ,
I'm so sorry to hear that you are not receiving any responses with your concern.
We pride ourselves on providing the best customer service possible and we are sorry that this was not your experience.
Unfortunately, I have not been able to locate your previous correspondence with us using the information provided. Can you please email us at support@pupnaps.com and title it "ATT: Red" so that it reaches me?
Apologies again for any inconvenience this might have caused.
Kind regards,
The Pupnaps Team x
Have forwarded original email for your attention as requested
What is Pupnaps return policy for goods which do not suit the purpose?
Hi Allan, please email us at support@pupnaps.com so we can assist you with your concern further :)
Hi pup naps,
I would like to order 2 medium beds in light grey for my 2 cocker spaniels. Please can you send me a link as there are so many companies doing these bed's and as I've bought from you before I want to make sure I'm purchasing from ure company. I live in northern Ireland Can you tell me how much these bed's will cost me and do I get free shipping. Many thanks
Yvonne Bloomer
Get an answer from our members and Pupnaps representatives
Details
Features:
- Pupnaps sell a range of dog beds that aim to help dogs relax. The beds are designed to replicate the feeling of being curled up next to a mother - the beds are oversized, have high rims and are filled with faux-fur.
- The beds are also available in other materials, including nylon, memory foam, and bamboo
- Additionally, the store offers a limited range of other products such as accessories for dogs, such as a walk set and bandana
- The company offers a 14-day return policy for peace of mind, in case your dog doesn’t like the bed
- Online store only, with free Australia-wide shipping
Pupnaps bed size guide:
- Small: cat, puppy, sausage dog, toy poodle
- Medium: pugs, small cavoodle, Maltese Shih Tzu
- Large: large cavoodle, labrador, kelpie
- Extra large: German Shepherd, Great Dane
Points of praise:
- As of February 2021, this store has maintained an impressive 4.9-star rating by happy customers.
- Many reviewers have noticed their pets visibly relax and become comfortable once they get into the bed. Many pets fell immediately asleep once they climbed into their new bed.
- The bed has helped ease issues, with one reviewer reporting that their older dog that experiences discomfort due to ailments started to find relief once they purchased this bed.
- Overall, the majority of customers agreed these beds were made from high-quality materials and were a suitable size for their pets.
| Category | Online Shops and Pet Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $0 |
Contact info for Pupnaps
- ABN: 66637408961
Extra Information
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Hi there,
We are so very sorry to hear that you are not satisfied with your bed.
... Read more Can you please email us at support@pupnaps.com and title it "ATT: Red" so we can look into this further? Once again, please accept our sincerest apologies - I look forward to getting to the bottom of this for you! Kind regards, The Pupnaps Team x