Pupnaps

I've bought 2 large Pupnaps beds, my dog seems to like them, but no more or less than any other bed. My issue is with the quality, on one of the beds had the zipper came completely unstuck after washing according to the instructions.

I contacted Pupnaps and asked for a refund or replacement, all I was offered was a 30% refund to pay for repairs. I accepted this because I didn't believe I would get anything better, and because I was pretty disappointed that this was their best response.

So, poor quality, poor service, wouldn't recommend.

The bed design itself is good and my rescue rotti loves it. The letdown however is the quality of the covers and the availability of covers. I have only had the bed for a year and already have needed to replace the cover twice due to holes and failed zippers. My dog is not a chewer or a digger and I only have one dog, so there isn’t an explanation for the problems other than sub-par material quality. On the first occasion it looks ages to get a replacement cover, and on this occasion they haven’t had any stock for at least the 2-3 months since I have been trying to get the second one, and all their customer service people can tell me is to “keep checking the web store”. So still I wait.

Just received the beds a couple of hours ago - thank you!
My youngest (12) has taken to it well, but my 14 year old boy with arthritis is still not sure …
… and an hour later we’re getting there!
… made it! Yay!

We bought our first pupnaps bed 2 years ago and have just bought another for our newest addition to the family

The order was processed in good time and the beds were great. We did have a delay of part of the order but this was an Auspost issue and once pupnaps were made aware they made enquiries and kept me updated. Now I just have to convince the dogs that they dont need to share any more!!!

I bought the first one in June 2020, my dog loved it so much and I got a second one in September of that year. Unfortunately within the first year the inner base has started to crack, and now one of the zippers is coming apart. It will be helpful to actually include washing instructions with your products.

Our beautiful order arrived today - our dog Lani has been very sick for some time and really feeling the cold. She climbed straight into it and has not moved. The lack of seams and padded sides with support are the reason we bought this pupnaps bed- no anxiety in sight- we strongly recommend this fabulous product

I bought 2 Calming beds for my 2 Labs, 15mth old Lab Bonnie & 5mth old Clyde. They absolutely their beds. I even napped on one myself when Clyde was a pup & it was lovely & comfy. Thank you Pupnaps! You Rock! ❤️❤️

I think our dogs need to be the judge of this product and they speak 1,000’s of words each day. They come inside, instead of sleeping with us in the lounge room, they opt to put themselves to bed. Then in the morning they are very reluctant to get up. This behaviour has only happened since we bought them pupnaps - they absolutely love them.

Quality ✅
Purchased Small size but wish I had purchased a size larger as it is just not wide enough to cover the entire surface of a standard size two seater lounge.
As soon as I placed it down dog lay on it-Very Happy Dog+Very Happy Owner

Bought 2 beds and am happy with the product. However when unpacked one bed was missing the insert cover. I have tried to contact via website and have had no response

Purchased a Pupnaps X-Large bamboo bed last year. It took months for it to arrive and my Labrador won’t sleep on it. The mattress inside is way too hard and high compared to the sides. Don’t be fooled by the pictures online.

I have a Dalmatian who spends most of her day sleeping. I got her a large bed and she does LOVE it. However, after any more than an hour or so in the bed, the material starts to sweat and the bed completely fills with moisture/condensation. The base of the bed is synthetic, like tent material, so it doesn't breathe or release the warmth. The bed inserts are also quite synthetic and the condensation pools within the insert lining. After the first night on the bed (8ish hours), the bed was actually dripping wet. Once wet, the inserts have a bad s...

Pup loves this bed so much.. I can tell he feels super secure and comfortable whenever he lays in it. His favourite place to nap. 100% recommend.

Took inserts out to wash the actual bed... put the inserts outside to air... checked tgem they were wet with this terrible smell. No, not a doggy smell. Like stale biscuits. The foam that is insde these 2 inserts was wet as... have washed the bed before & aired the inserts, this has never happened before..you can see the crumbley stuff in the cover, & the marks on the insert, where it has been wet..