- Verified customer
Appalling carpet clean job
I was quoted $128 to clean 5 bedrooms. When the fellow arrived, he convinced me to pay $200 for special stain remover that would lift all the stains off the carpet. He asked for the money up front before commencing work ( warning bells started ringing ). We have wool carpets but for some reason he recommended dry cleaning rather than steam cleaning ( which seems contrary to standard advice). The entire 5 bedrooms took him 35 minutes to clean including a pre vacuum. Needless to say, I could not notice any discernible improvement. The stains stil...l remained and he then told me he couldnt improve the foot traffic areas. What a load of rubbish. The manager has stated that they are only prepared to come back to re do a few patches in 1 or 2 rooms. There is no point to this. Now I have done my research and had a recommendation for an excellent steam cleaner, who does charge more, but he says it will take 2 hours ( as opposed to 35 minutes). Money worth spending. Wish I had read the ( mostly negative) reviews before I chose Pure Dry. Have never ever had such a poor carpet clean before. I dont know how they remain in business.
- Verified customer
Update review on my one from Tuesday 13/03/2018, yes [name removed] was a nice guy....however the steam clean carpet took 2 days to dry, said it would be dry in 2 hours & now looking at the after product there is little white marks and carpet is sticky and making our feet itchy.
And [name removed] was advising how clean our carpet was and he completed a 5 room house under half hour.
Now our carpet is looking bad with white, dark marks and sticky!
Contacted the office and the reception said a manager will call back and still waiting for the call back.
- Verified customer
Wish I'd read the reviews first.
My quote was $125 for 4 rooms and stairs dry cleaned. What I got was 3 rooms and stairs very wet cleaning. (When I complained he said the 4th room didn't need cleaning). I was told to run a fan over the cleaned carpets for 3 days - very expensive! I was charged almost twice the quoted cost because I was told our carpet needed extra care. No extra care was obvious and the job seemed rather rushed.. He did not pre-vacuum the carpet or move any furniture as promised. The technician was quite aggressive and didn't listen to me. I was seduced by an ad in my letterbox. I will go back to my old company next time.
- Verified customer
Total rip off
I had Pure Dry home services clean my carpets. When i went to inspect the carpet it didn't look any different to pre cleaning. When I rand the company they obviously didn't care as they had my money. I would never employ this company to do anything again and have alerted my friends and family to steer clear of Pure Dry services. Don't use them total rip off and waste of money.
- Verified customer
DON'T WANT TO LEAVE ANY STARS.....NEVER, EVER AGAIN !!!
I had my carpets booked in for cleaning. When making the booking, I was told that bookings are anywhere from 7.30 a.m. to midday. I specifically requested an early booking as I am a shift worker and arrived home about 6.00 a.m. so would like the job done early. After making several phone calls to enquire about the job, their cleaner arrived at approximately 11.00 a.m. He began the job and to my horror, spent not even 10 minutes cleaning three of my bedrooms. I could not believe what I was seeing. It was quite obvious that he simply ran t...he cleaner in one line between the beds and the walls/furniture, leaving it sobbing wet. When I advised him of my dissatisfaction, he told me that my carpets were very worn and that was the best he could do. I compared his cleaning to previous cleaners to which he replied he would also do a dry clean for no charge, which I must add, made no difference other than collecting some of the water. He went on to clean the master bedroom and lounge area. The lounge area looked okay as it has no traffic and is an unused room. My master bedroom was just another mess which now has a water mark where the supposedly cleaning ended, which I will add is in the doorway to the walk in robe...Looks just great !!! Couldn't be bothered anymore and had certainly learned my lesson to never, ever use cheap carpet cleaners. When I questioned the free pre-vaccuming, free stain removal, free mould treatment and free deodorising, I was told that it all got done with the machine at one time. Find that hard to believe !!! Also...will move basic furniture....didn't even move a cane chair in the bedroom or the coffee table from the lounge room, simply didn't go anywhere near them (and it shows). Total time to clean four bedrooms and one loungeroom....Not even 45 minutes...and that was a steam clean AND a dry clean !!! Don't blame me for comparing, but previous cleaners have always spent at least 2 hours cleaning these same rooms. Will gladly pay the extra $50 to $100 to get the job done properly. Just to add fuel to the fire....Dry in 2 hours...my carpets were still wet in some areas the next morning !!! And...I also requested a follow up phone call with a very rude staff member, to discuss their booking procedure as I was not happy with the timing of my appointment, to which I am still waiting for a reply. Very, very unprofessional !!! Will never use your company again and will make sure that none of my friends, family, neighbours, etc. will not either.
They don't resect their customers
This company is totally unreliable. I was told to be at me empty rental by 8am so the job could be done. At 8:20, I rang the the cleaner to find out why he wasn't here, I was told the job was going to be done by someone else. They didn't even bother to let me know they weren't coming and expected me to hang around til 12:30. They Jane no resect for their customers
dont use them
Ok so they are cheap. i did not realise that cheap meant nasty as wekl. i was quoted $219 to get the carpets cleaned in my two story home. they where in and out in less then 40mins the stairs where not touched and the down stsirs carpet looked so bad. i did a better jib with the rug doctor 5 months pryer. i called the comoany straight away to compkain and was hung up on at first (fair enough i did swear) called them straight back again i am now waiting at my home for the same cleaners to come back and re ckean the carpets and to clean the stairs at an extra cost mind you. moving. rental homes is stressful enough you dont need comoanies like this wasting your time and money.
Pure Dry Home Service Carpet Cleaning Disaster
Pure Dry Carpet Cleaning in Melbourne was a disaster. The cleaner wanted to talk most of the time and finished the job in record time. I had to point out stains that he had missed or simply refused to see. He stated that he would slide the bed to vacuum it and of course we found out afterwards he had not done this at all. One section of the room was completely undone as was under the bed. Extremely disappointing!
The company was full of excuses when I called to complain.
Good if you want your carpets dirtied
They "cleaned" 4 bedrooms and a lounge in under thirty minutes and left the carpets dirtier then when they started and soaking wet. They worst carpet cleaners ever, I rand the company and they are very sorry and do I want them to come back..No I don't ever. If you like wet and dirtier carpets then you started with these are these guys for you, Really dodgy.
I liked they they are gone
Expensive, dirty wet carpets
The company has a maximum room size of 12sqm which is not diclosed on the quote. I went to view the terms and conditions on the Pure Dry Home Services website and could only find mention of the room size by hovering over the cancellation button which also quickly adds that there is a $35 cancellation fee if under 24hours notice is given. Unfortunately we were unaware of the substantial cost difference between the quote and actual price until the cleaning consultant arrived and confirmed that most of the rooms in the house were classed as 2 roo...ms. By this time, you have a choice of paying a cancellation fee of $35, only getting half a house cleaned or paying a third more than quoted! The cleaner did a good job of the rooms actually cleaned and called 30 minutes before to say he was arriving. Did not properly disclose the terms and conditions with the quote. Very misleading. Left rubbish bag on the drive way.
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