Misleading Materials in Products
We purchased the 100% Wool Quilt and 100% Cotton quilt (Golden Quilts brand) from Purezone. When we received the product it felt like plastic we realised the cotton they use is Japara Cotton which they stated "is a crisp material that may have caused you to think that there is plastic within the quilt but there definitely isn’t any and we maintain the accuracy of our information." After researching, "Japara cotton fabric is a natural product which is made of quality cotton impregnated with a paraffin-based wax" Paraffin wax can be highly toxic...and carcinogenic. Definitely have been mislead by this company with the quality and true materials of they products as they do not sell all natural fibres that are healthy or pure. Definitely do not trust and make sure to do research first before buying. Other reviews are correct in saying that this company does not sell 100% the materials they claim they do.
Great service and product
Quick and friendly customer service helping me choose the right quilt! The 500gsm wool guilt is soo warm and perfect for our chilly winter weather, it is also really light and easy to sleep in. Couldn’t be happier with it. Delivery also very swift, highly recommend
Bamboo quilt cover set not all bamboo
Well, I'm disappointed. The top part of the quilt cover and pillow cases is certainly soft and pleasant to the touch. However, the under site, the side that the sleeper feels is a different material and much scratchier. Perhaps it's just cotton but even the white colour is slightly different.
Thwy use one of the worst courier companies ‘couriers please’ who have failed to deliver the goods twice and who refuse to respect our requests to leave it at ourdoor. Its now pushing two weeks from melbourne to sydney too late as it was a gift, with the onus of wasted time and energy put on me to resolve this calling couriers please oursourced to asia. Contacted purezone several time no remedy- next step credit card charge back. Useless.
After customer care
After a few little hiccups with my online order, Purezone came to the Party and offered great Customers after care.
Highly recommend the online shop
I chose the incorrect product. My fault totally but gave some feedback which they took on board
Thank you Sophie
White King Sheet Set - Best I’ve ever had
I bought from DFO Jindalee ( now closer I think).
They are by far my favourite sheets.
I have Sheridan, Pillow Talk High thread count, and Adair’s.
They are a delight to sleep in and fit perfectly.
Purchased 2 bamboo bathsheets to try them out. Couldn't be happier. Soft, fluffy and absorbent. Great size and holds shape well with washing and drying. Fab price on sale. Went back to buy 4 more and sadly found the colour is out of stock. Can't wait for them to restock. Hurry up!
bought somethinf instore and the staff are so unprofessional
bought something at store with special offer, and rang the head office trying to purchase more and get them to post to me, end up they reply me saying that the promotion is end for long time ago, and why on the earth the store still got the promotion on... is just because im buying a lots then they trying to sell it without the offer？！
not happy with the outcome, as if i didnt call them endup i could even bought it instore..
and the staff on the store are not friendly at all, being so unprofessional while serving us..
Very poor quality sheets and towels
The vintage cotton sheets are so thin that the mattress is visable underneath. The worst sheets I've ever purchased! And the beach towels are flimsy and poor quality, and have a lot of lint even after several washes. Will not purchase from this company again. Target has better quality at a cheaper price.
Bamboo sheets are beyond amazing
Bamboo sheets are really amazing. I was never a big shopper for bed sheets stuff until one of my work colleague told me to try bamboo sheets from purezone, at first i was hesitant but my husband decided that we should give it a try and so we did, and now we are both addicted with the product. Once you’ve try using bamboo sheets from purezone, you’ll forever love it. The price range are really affordable.
Top quality and service, affordable to boot!
A few years ago in the DFO in Harbourtown we were introduced by a lovely lady there, to a set Bamboo sheets. She explained how comfortable and breathable they were and that she herself had them and would never use anything else again. Well she was right and we have been truly blessed with amazing results ever since. Since then we have hunted in other stores for them ever since. All the ones we found were a cotton bamboo blend with what simply feels like a regular cotton sheet. We went into big name stores with very inflated prices and what alwa...ys seemed like staff who didn't understand what we were after, frankly they were somewhat offended by our very specific requirements. Recently we discovered the DFO in Brisbane and there was a Purezone store with the exact same sheets we love for some awesome prices and a wonderfully helpful lady who new all about them. So we bought more and will be forever grateful to Purezone and their helpful staff for helping us find our dream sheets again.
Poor quality products and terrible customer service!
Friendly staff upon purchase, however that friendly façade quickly disappears when you try to return a poor quality product. I purchased a doona cover set from Uni Hill store, however upon unpacking found the product to wreak of a strong synthetic, plastic smell, unacceptable for bedding product.
The following day, in my attempts to get a refund the shop attendant suggested I should try washing it several times to get the smell out. I was reluctant to do so as this would deem the product “used” and non-returnable according to their policy.
- Verified customer
Bought these Bamboo towels by the salespersons recommendations as being the best of the best but boy what a huge disappointment. These towels feel soft but are useless for drying off the body. It just sticks like glue to your body.
Avoid these towels at all costs. Just wasted $50. I called to see if they would take them and all they did is swear black and blue that they are the best and wont accept returns.
Everybody just loves them apparently and I'm the only person to complain. Sorry but not good enough.
1000TC cotton sheet set- JUST AMAZING!
These sheets are beautiful. Sooooo soft and thick and luxurious. I know my linen and trust me, I have bought egiptian cotton sheets more expensive than these that haven’t impressed me this much. Some reviewers have been complaining about the sizes- mine are perfect- but I suspect it may have to do with buying them from DFO as opposed to directly through their website- as I did.
One word of caution: the colours are a bit different than in the website photos. They are actually more beautiful than I expected, but I ordered teal and taupe and th...e teal is a very dark, sofisticated colour- very different to the bright colour on the website. The taupe is just beautiful, it’s almost bronze, or a dark champagne, it’s sooo good. I bought some 1200 TC for my son two years ago, Black of all colours, and they are as perfect as the day I bought them, the black almost the same even though they get washed often- he’s 6 so accidents happen- so I know my gorgeous bedsheets will last.
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