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Pure Zone

Pure Zone

2.8 from 50 reviews

See the Best Home Decor Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
20
4 star
1
3 star
3
2 star
3
1 star
23

Deborah Gallagher

Deborah GallagherSouth East Queensland, QLD

  • 3 reviews

White King Sheet Set - Best I’ve ever had

published

I bought from DFO Jindalee ( now closer I think).
They are by far my favourite sheets.
I have Sheridan, Pillow Talk High thread count, and Adair’s.
They are a delight to sleep in and fit perfectly.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJindalee
See all answers

Jos

JosSouth East Queensland, QLD

Colour is not what was shown on-line

published

I ordered a single bed bamboo doona cover last week. The colour was advertised as lavender. The actual colour is almost grey with a hint of lavender. The quality is good.

Return Claim MadeNo
Store Locationon-line
Ange

AngeGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Perfect quality for fraction of the price

published

I have been using pure zone quilt cover for years. The quality never failed and is always nice and soft. Will definitely use it for a long time. Perfect quality for a fraction of the price!

Product Quality
Customer Service
Store LocationBundoora
Happy

HappySydney, NSW

Bamboo bathsheets

published

Purchased 2 bamboo bathsheets to try them out. Couldn't be happier. Soft, fluffy and absorbent. Great size and holds shape well with washing and drying. Fab price on sale. Went back to buy 4 more and sadly found the colour is out of stock. Can't wait for them to restock. Hurry up!

Product Quality
Customer Service
Return Claim MadeNo
Store Locationoneline from Pure Zone
See all answers

NICOCOO

NICOCOOGreater Melbourne (Inner), VIC

bought somethinf instore and the staff are so unprofessional

published

bought something at store with special offer, and rang the head office trying to purchase more and get them to post to me, end up they reply me saying that the promotion is end for long time ago, and why on the earth the store still got the promotion on... is just because im buying a lots then they trying to sell it without the offer?!
not happy with the outcome, as if i didnt call them endup i could even bought it instore..
and the staff on the store are not friendly at all, being so unprofessional while serving us..

Product Quality

KTG

KTGSydney

  • 2 reviews
  • 3 likes

Very poor quality sheets and towels

published

The vintage cotton sheets are so thin that the mattress is visable underneath. The worst sheets I've ever purchased! And the beach towels are flimsy and poor quality, and have a lot of lint even after several washes. Will not purchase from this company again. Target has better quality at a cheaper price.


Cess

CessBrisbane

Bamboo sheets are beyond amazing

published

Bamboo sheets are really amazing. I was never a big shopper for bed sheets stuff until one of my work colleague told me to try bamboo sheets from purezone, at first i was hesitant but my husband decided that we should give it a try and so we did, and now we are both addicted with the product. Once you’ve try using bamboo sheets from purezone, you’ll forever love it. The price range are really affordable.


Chris s

Chris s

  • 2 reviews
  • 3 likes

Top quality and service, affordable to boot!

published
Kate S

Kate SMelbourne

Poor quality products and terrible customer service!

published
Vinnie

VinnieAdelaide

  • Verified customer

Bamboo Towels

published

Bought these Bamboo towels by the salespersons recommendations as being the best of the best but boy what a huge disappointment. These towels feel soft but are useless for drying off the body. It just sticks like glue to your body.
Avoid these towels at all costs. Just wasted $50. I called to see if they would take them and all they did is swear black and blue that they are the best and wont accept returns.
Everybody just loves them apparently and I'm the only person to complain. Sorry but not good enough.


Japan1

Japan1AU

  • 6 reviews
  • 5 likes

Poor Quality

published

Found the side hems on these sheets coming undone after about 10 washes. Then the pilling started. The pilling on these sheets is ghastly.
Very cheap quality but moderate price. You would swear they are ‘seconds’.


1000TC cotton sheet set- JUST AMAZING!

published

Palerang

PalerangSouth-Eastern Region, NSW

  • 19 reviews

Great sheets, but online is annoyingly slow

published

I used to love their shop at DFO Canberra, and since they've gone, I rarely go to DFO. The sheets in particular are mostly excellent, with the occasional miss, and at their shop they often had limited deals which were too good to miss. All my favourite sheets are from Pure Zone. However, now they're gone, I use their online shop and wow, they are slow to the point of ridiculousness. It takes them days and days to dispatch orders, and then they must do a slow tour of the country before finally turning up at the post office. It's probably going to see me not using them any more, it's that bad.


Great products!

published

I had a great experience with Pure Zone. I recently ordered a coverlet, a doona cover set, a bamboo set and a pair of towels. My order arrived very fast, securely packed with detailed care instructions. I'm very pleased with the quality of the products. The towels, the coverlet, and the bamboo set are especially good and soft and I'm already planning to buy more. The cotton doona cover has a nice texture and it's great that there are some more beautifully textured covers in the shop assortment.

damnAdam

damnAdamAshmore

  • 2 reviews
  • 1 like

They Are (Good) Gremlins!!

published

Disappointing

published

HappyUnhappy

HappyUnhappySydney

  • 2 reviews
  • 1 like

Absolutely outstanding family focused company who appreciate their customers!

published

incorrect size details on packaging

published

Beware of size details. My first and last purchase from Pure zone. I bought a bamboo sheet set. The size on the package stated --- Fitted sheet 152x203x40 mine was 162x220xx45
'' '' Flat sheet 255x260 '' '' 272x278
'' '' Two Pillow cases 48x73 '' '' 50x80
I bought these at Harbour Town while on holiday and as I live in a country area 250 klo away it was too far to return them. I contacted the store to explain but to no avail. This is false information on the packaging and I am checking with the ACL to find out if this is allowed.


E.S

E.SAshmore

Worst customer service ever!!

published

This place seems to have a lot of faulty items, I had 3 of them! They appear to not want to give refunds on faulty items and seem to do everything possible not to! The head office has the most appalling customer serice and a terrible attitude. I can not believe how I was spoken to by the guy at head office. After arguing with me for 5 minutes I was told 'do you know what, have your refund' and then got hung up on. Exceptional customer service!!!! Oh and ask them where and who makes their items.


Amazing products and service!

published

I recently moved out of home and had to buy new sheets and towels. First of all, the service at the store was more than helpful. We were shown around the store and recommended products that suited our needs.

I bought the bamboo sheets and they are just incredible. So soft and great quality. The towels are great too. Really soft but still good absorbency.

Will definitely be shopping again.


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