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Pushys

Reviews

(30)
(3)
(1)
(10)
(27)
  • Product Quality
    3.3 (16)
  • Return Claim MadeYes (5) · No (12)
  • Shipping
    1.0 (2)
Simon W

Simon WSouth East Queensland, QLD

  • 3 reviews

Couriers Please / Couriers No Thanks

published

Great experiences with this store but there choice of courier is the worst. Slow disorganised and the tracking page lies to you. The free postage is great but this reflects badly on your company. I receive 10 - 15 couriers a day at my place of work. I have stopped using certain suppliers as they will only use Couriers Please.

Product Quality
Shipping
2 comments
Pushys
Pushys O.Pushys

Hi Simon, Thanks for the review and letting us know. Can you please let me know your order number so I can look into this? Please email us on customer.service@pushys.com.au.

Simon W
Simon W

email sent

Poor Customer Service

published

I found a product in their website offered free shipping, but still require $99+ to have free shipping during check out. Email to the customer service. He came back and keep saying free shipping only apply to orders over $99. And he simply deleted the free shipping offer for that particular product in the web page. And no further response to my last email asking for confirmation.

2 comments
Pushys
Pushys O.Pushys

Hi Alfred, Sorry to hear this. Are you able to let me know what product you were looking at?

Alfred's Blog
Alfred's Blog

I was talking to your customer service Paul Sweeney and he should know about that. Thanks for your follow up anyway but it's too late. I have ordered another one through another store already.

Michael

MichaelSydney, NSW

  • 2 reviews

Faulty Garmin Watch Waiting Waiting Waiting

published

Pushy are extremely slow in fixing an issue with a faulty watch. They either need to replace my watch or return my money.
Absolutely too slow to respond or communicate. I have phoned on numerous occasions and I can not get them to respond. Very frustrating

Product Quality
Shipping
Return Claim MadeYes
3 comments
Pushys
Pushys O.Pushys

Hi Michael, As discussed on the phone today we were just awaiting advice from Garmin on your warranty watch. We will let you know when a warranty watch can be dispatched to you in the next 24 hours. Kind Regards, Pushys

Michael
Michael

If I had bought this product from Rebel Sport, it would have been replaced immediately.

Michael
Michael

I’m still waiting.

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BaaBaa

BaaBaaSydney

  • 4 reviews

Slow returns process and poor customer service

published
Product Quality
Return Claim MadeYes
2 comments
Pushys
Pushys O.Pushys
BaaBaa
BaaBaa
Michael

MichaelRichmond-Tweed, NSW

Exemplary Service

published

This old guy had problems with “his fingers” whilst ordering this weekend.
But even on a Holiday Sunday all was promised and resolved come Monday ,even a call on my Cell to advise me of the fact.
This business goes on and above where others have failed.
Cheers
Michael
Casino NSW

Product Quality
Return Claim MadeNo
Still Waiting

Still WaitingSydney, NSW

  • 12 reviews

On-going problems with poorly packed damaged and incomplete items

published
Product Quality
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys
Stephen

StephenSouth East Queensland, QLD

  • 5 reviews

Great for bike parts

published

I’ve ordered many , many times over the last few years and never had an issue. Always same or next day free delivery using free shipping codes or spending over $100. They’ve always been A1.

Like others, I’m also surprised to see they have poor reviews. Crap happens people. Take A step back.

If we all buy from Wiggle etc the money goes overseas and so do the jobs.

Product Quality
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys

Hi Stephen, thanks so much for the feedback!

Excellent service

published

I've ordered many times from Pushys and have found their delivery times and customer service to be exceptional. A fantastic Australian-based business that will continue to be my go-to online bike store.

Product Quality
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys

Hi Bradley, thank you for the feedback!

The same but different

The same but differentSydney, NSW

  • 2 reviews
  • Verified customer

Great prices. Fast shipping.

published

I've ordered from Pushys six times in the past 3 months. They have great prices, a great selection and fast shipping. I've been able to score some great deals by always browsing their sales section and the newsletter.

Product Quality
Return Claim MadeNo
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Jen

JenBrisbane

  • 13 reviews
  • 11 likes

Super quick, super reliable. Can't believe their rating is not higher.

published

Have been using Pushys for a long time. Never had a problem with anything - stock, delivery etc. I'm writing this review because I can't believe how many 1 star ratings are on this site. I always order enough to get free delivery, have never paid for faster shipping, and always got my order within a day or two anyway (residing in metro Brisbane area).

Pushys are awesome. Always my first go to. I only go to other o/s sites if Pushys don't have stock of what I want.

Product Quality
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys

Thank you for the great feedback Jen. I will be sure to pass this onto the team!
Kind Regards,
Pushys

peter kudell

peter kudellSouth East Queensland, QLD

  • Verified customer

Super service and quick delivery times

published

I'am writing this review because I was so impressed with the fantastic service by Jeff whom I dealt with on the phone at pushys warehouse, who was super helpful and solved my order issue .

Product Quality
Return Claim MadeNo

BE VERY CAREFUL OF PUSHYS ONLINE

published

Ordered a POC Octal Raceday helmet. Received a bottle cage a few days later (!!??). Rang up and finally got helmet but it was the cheaper POC Octal model. Got in contact again but was told that all the Raceday model helmets were identical to the one I have. I had to send photos pointing out the differences and they finally agreed it was the wrong one. Was offered $20 credit if I was to keep the helmet - no thanks. Returned bottle cage and helmet. The cheaper POC Octal helmet is STILL BEING ADVERTISED as the more expensive Raceday model ... be very careful of this site people ... you may not get what you ordered. I would suggest shopping elsewhere.

Product Quality
Return Claim MadeNo
MIchael

MIchael

  • 5 reviews
  • 1 like

Cycliq Light Clamp

published

On fitting the cycliq light the handlebar clamp broke. Pretty handy on tools so didn't think was entirely my fault. Contacted Pushys who contacted Cycliq to organise a replacement under warranty. Lost a star because they didn't get back to me soon enough with an update. In that time I purchased a replacement. Ahead of arriving in the mail, good job guys.

Product Quality
Return Claim MadeYes
Order number SO1042833

Order number SO1042833South East Queensland, QLD

Useless same day delivery

published

Ordered at around 8:00AM today and paid for same day delivery fee but did not receive anything. Shipping address is in the city.

Called customer service but the rep who answered the phone call couldn’t care less.

Was told that it will be delivered the following day. I provided a different shipping address as I work in different locations and won’t be at the original shipping address the following day. Requested for a refund of the shipping fee but the rep doesn’t want to process it.

1 comment
Pushys
Pushys O.Pushys

Lousy unapologetic service

published

Badly designed website leads to complications in shipping. The customer service team do not attempt to rectify this and simply make you wait longer for your order to ship. Alternative such as wiggle and mtbdirect have significantly better reliability and service, so don’t use pushys if you need your product reliably.

Product Quality
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys
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Sam

SamSouth East Queensland, QLD

The service you expect, and then get

published

Ordered a product, turned it around quickly so I could collect it.
product wasnt great, so contacted them about it
prompt response, recieved a credit, and prompt help to find and order a replacement
made it all too easy and friendly stff as well.
would recommend

Product Quality
Return Claim MadeYes
NoJunk

NoJunkPerth, WA

  • 13 reviews
  • 12 likes
  • Verified customer

Give Your Bike that Department Store Weeble Wobble for 4x the Price

published

Wish I'd read the reviews here first. Tyre descriptions were incorrect, indicating a better grade than actual. Beaded 29"x2 tyres were twisted, folded and jammed in a satchel bag. Beads are all kinked and even the rubber has permanent folds.

Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys

Hi There, Sorry to see this. I will be sure to pass this feedback onto the packing team. If you can please send us some photos to customer.service@pushys.com.au I would be happy to look into some replacement product. Kind Regards,
Pushys

craig64baird

craig64bairdGordon 2906, ACT

  • 2 reviews

Selling rubbish products!

published
Product Quality
Return Claim MadeNo
Manish T.

Manish T.Metropolitan Adelaide, SA

  • Verified customer

Second hand item at the price of new!

published

I recently bought Koo open sunglasses from them online. I was sent the used glasses with scratches on the lens and dirty nose piece. Also the extra nose sock missing. Won't reply to your emails and complaints as well.

Product Quality
Return Claim MadeYes
1 comment
Pushys
Pushys O.Pushys
Ade

AdeMetropolitan Adelaide, SA

still not delivered

published

paid extra for next day Auspost delivery and more than a week later it's not here. Missed my wife's birthday today which was the purpose of the present. Pretty disappointed

Return Claim MadeNo
Page 1 of 4

Questions & Answers

Mr Edwards

Mr Edwardsasked

Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?

1 answer
Pushys
Pushys O.Pushys

Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to customer.service@pushys.com.au with your order number and we can investigate this with the courier and ensure delivery happens ASAP.

Sam

Samasked

I want to buy a shimano ultegra crankset 52/36 of which the price is $283.99. Is it a new or used one?

1 answer
Pushys
Pushys O.Pushys

Hi Sam,
This is a brand new crankset.
For any product inquiries you are best to contact customer.service@pushys.com.au
Kind Regards, PUSHYS

Get an answer from our members and Pushys representatives

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