Pushys

I went to this store to pick up a replacement helmet ( the one I originally purchased from their store as the tightener broke at the back ). I phad phoned to organise a pick up to collect the replacement helmet and when I arrived I was completely ignored in the showroom for 45 minutes. Multiple male customers were attended to.

Review update: My warranty claim has been refunded with the help of a different CS Manager. I'm glad that they were very receptive and understanding this time! Thanks Monica for the assistance in dealing with the issue. - - - - - Appalling warranty claim process and communication. I've had warranty issues with a pair of Bont cycling shoes I… Read more

purchased through Pushys (Riot G) because of a manufacturing defect. They were only helpful with the return process, but the follow-up was horrible.

For two weeks after I successfully returned the shoes, there were no communication even after I made several attempts at emailing them and raising a new ticket.

When they did get back to me, they did not provide any actionable suggestion and only said "the team could not identify any problems with the shoes, Sorry but we can't see the issue that you are describing."

I was jaw-dropped, I have provided all the measurement, photos, and description as detailed as possible. And so what am I supposed to do now that the shoes are with Pushys?

I have responded back to their email, but currently, I have as yet received any next steps for this warranty claim. I am expecting another 2 weeks wait, or even longer for them to respond back.

I am a customer of 4 years, and this leaves a bad taste in my mouth.

I have used Pushys a lot over the last few years. Nothing but a pleasure to deal with always at the best prices. I have had a few warranty claims and they have always sorted it out quickly.

Called in today to grab a frame protection kit. Was served by a young bloke, he was absolutely awesome. Very well spoken and didn't even blink an eyelid to searching up and getting me what I asked for. The retail store is on the smaller side, but has many more accessories/parts than i've seen anywhere else. Organisation of the sections is spot on.… Read more

Definitely a great place to get almost anything you need fast. If they don't have it, they can order it. Being local, i'll definitely be back.

I’m extremely impressed with the customer service at this store. I had a last-minute change of mind after ordering the Wahoo Elemnt Roam V3 and reached out to see if anything could be done. Michael responded promptly and managed to intercept the order just before it was packed. He processed a full refund straight away and guided me to place a new… Read more

order for the Garmin Edge 1050. The entire process was smooth, efficient, and hassle-free. It's rare to find this level of responsiveness and support in online retail. Thank you, Michael and team, for the outstanding service — you’ve definitely earned a loyal customer! Highly recommended.

Shipping is slower than Aliexpress. Bought an item from Aliexpress and Pushys and surprisingly the item coming all teh way from China is faster, with daily updates vs the Pushys shipment that came via Australia Post that arrived a day or 2 later. Interestingly, Australia Post is never this slow for ALL other online stores that I purchase from.… Read more

Pushys may have struct a special deal with AustPost or something. Super slow shipment for a discount or something

I ordered two fork maintenance kits for 2 bicycles. Both were in stock on the site, I then received an automated email that one was out of stock and would take more a week and a half before despatch. Good thing it wasn't urgent!! Whilst reviewing this, I realised afterwards that I had accidentally ordered 3 maintenance kits (doubled the order of… Read more

one of them). I emailed them and asked them to cancel one of the kits and refund the difference back to me. After a few days, I had received no reply, so I repeated the email. I got a reply to say, "Too late, its already in the hands of the courier", that was received early in the morning. In the afternoon, on the same day, I received an automated email from Aus Post, saying an order had been created with me as recipient. Those automated emails are generated automatically at the time of creating the order. So, basically, they lied!!. I've decided to keep the extra maintenance kit, because I would have to pay postage back to Pushys and its not worth it, and they're obviously desperate enough for the money to a) lie to a customer instead of refunding and b) State something is in stock, when it wasn't.

I could have ordered the kits off of Amazon and only paid $10 more. I'll be doing that in future. They say buy local and support Aussie businesses, why? When they don't understand customer service, I vote with my feet. Read other review and you'll see that they're just not worth taking the risk on dealing with, spend your money elsewhere.

In short, could have gotten the kits quicker from Amazon, even though they were coming from overseas, Pushy's took over 2 weeks and weren't honest. Christmas is coming, think VERY HARD about where you want to spend your money.

Tried to use a gift card received for Mothers day. Entered the code as many ways as I could think of to be told it didn't exist. Totally hopeless website. Never buy from this lot again. Avoid them

Appalling customer service. Item did not arrive in time frame specified. Called up- answering machine says to email and they’ll respond in a business day. Sent 4 messages. No reply. Contacted bank to attempt to get money back, submitting all the evidence required of the company’s actions (or lack thereof). Told Pushys about it, and they finally… Read more

reply saying they don’t have it and blamed it on the suppliers end. Don’t be fooled by the slightly lower prices they offer. Not worth putting up with people so incompetent at their jobs.

Bad customer service. I’ve ordered bike gloves online and as you can imagine, it is very hard to get the size right, so the gloves arrived too small. I’ve contacted Pushys and there was no option of exchanging to a bigger size and if I wanted a refund, I have to return the good at my own cost. I ended up paying over $30! postage. For the original… Read more

order, for the return and for the new order. Extremely bad customer service. You would think they let you return the goods for free, especially when you are placing a new order for a new pair!

I bought some goggles online. They arrived fine. But I made sure when going theough checkout that their 'Recieve marketing, or subscribe to our newsletter' or what ever they call it was unticked. I have since unsubscribed twice and still getting them. I don't want marketing, never did, never will. Since ordering 5 days ago, I have received 5… Read more

marketing/advertisment emails.

They just don't get it, the only thing I want in my email inbox is invoices and tracking info. That's it, so when I'm looking at all the stuff I bought through their store, I don't have to sift through 1000s of emails I don't care about. Anyway, it's annoyed me enough to write this review and won't be ordering from them again.

I would give it less than 1 if that was possible. I was looking today for a few items (inner tube, high viz something) including beginning the browsing process for a new road bike. I was in the store for at least 15 minutes and no one so much as made eye contact. Then I went to the counter with the tube I wanted, about 3 staff members were… Read more

hovering around a dude with a bike (maybe it was a fancy one), again no eye contact. Then I just walked out.

Awful! Pushys has refused to honour the return of my recently purchased, unused and very expensive bag. Instead, they are refusing as the plastic bag in which it was posted has been mislaid. I supplied evidence showing that I was in hospital with cancer when the pushys bag arrived, hence I could not initially locate the plastic bag. Although… Read more

everything was returned in perfect order, Pushys are being pushy. They are an awful company. Not for cyclists - for profit. Woolworths of the cycling world. Don't shop here unless you want awful service.

Terrible service. Constant hassling via email when I'd only checked the cost of postage, which was extortionate for a 50ml bottle of chain lube. Clearly they're using postage to make money off of customers. Wouldn't give them business.

I have never had anything but exceptional service from Pushys, from ordering to fast delivery. On the few occasions I had had a problem the staff have been helpful and gone “above and beyond” to resolve my issue. Even when they had no obligation to do so.

Bought a pair of Fox Flexair pants for $190.00 online. First time wearing them they ripped from tyre scrubbing. They ripped very easily. Pushys customer service was very poor. [Name Removed] from customer service ignored my email requesting a replacement pair so I had to phone and ask for him to respond. When he eventually did he told me that as a… Read more

good will gesture I could purchase another pair and afterwards with proof of purchase he would refund me 30 per cent!!! So I then emailed Jason Gent the Chief Financial Officer for Pushys and he of course has ignored me also. I contacted Fox Australia and was told via email that the reason they ripped is because they are not durable due to being lightweight material. DON’T waste your money on these pants. They state they are made for riding but they are not. As for dealing with Pushys, they will take your money with no accountability and zero customer service.

Poor customer service – Customer service is very poor. Bought a pair of pants that tore on the first ride without even falling off the bike. After limited responses from them was told I could buy another pair with 30 per cent off!! At over $200 for the pants they tell me this is their good will offer. Well I am going to contact Fox and I bet they are easier to deal with. Thanks for nothing David.

Dishonest and disrespectful treatment of customers – If you need to discuss your order, you CANNOT reach this company by email, their own website message service, or by phone. They will "ship" your order even if you immediately try to reach them to ask them not to ship -- then they tell you to return it -- so they can charge you a "restocking fee" plus return shipping to Queensland.

Customer service contact doesn’t exist – I’ve never had a problem with ordering & I’m writing this review because their customer service is non-existent. You can only contact them thru their contact by email / message , I had a question about a product but after 4-days & 2x attempts still waiting for my query to be answered. In light of this not sure what would happen if you had to… Read more

return a product or received the wrong one so I don’t think I will make further purchases as the risk outweighs the benefits..

Item returned but not given my refund $140 – Ordered the wrong part they said they can put a recall in with Aus post and refund me when it arrives back, no refund was received after a month I contacted many times to ask, the last contact the. Informed it had arrived back a week prior and were finalising the refund, that was 3 weeks ago and still not received it, send another two emailed with… Read more

no response so they still owe me $140 that they are not refunding me even though they have the part returned. I did order the correct size stem which arrived fine and had no issues with so it’s a shame they ruin the customer service with this refund issue otherwise it would be a 5 start review for the second order.

Edit: eventually received the refund I was waiting for.

Super fast delivery and packing – Ordered a very expensive helmet and 4 sets of brake pads the day before Christmas Eve with the 15$ express shipping and came from the Brisbane shop all the way to lower Victoria to be delivered by the next day, 10/10 effort, fastest anything has ever been delivered let alone the day before Christmas

Think before you buy! – Either a horrible person or an imbecile sent my new wheel to me in a flimsy box with two pieces of scrunched up brown paper to protect it during transit ! After taking it out of the box it was a miracle that it was still intact, however there was a big chip out of the paint on the hub and when I span the wheel it barely moved and was obviously defective! Nasty and expensive experience.

Avoid at all costs – Terrible company to deal with, impossible to get hold of customers service to see why orders have not been shipped, I have sent two emails, one Facebook message and left messages on their message bank to call back with zero communication, avoid this company at all costs. I hope I can get hold of them to get a refund for the $214.89 I have spent.