Qantas Travel Insurance

Wouldn’t recommend. Very long and upsetting process to submit my claim. I tried calling multiple times and was read a script, hung up on, or told there is nothing else they can do. I had no reassurance and have felt like having the hope of help from Qantas has been far worse than just having no insurance at all. Show details

Tried to extend cover while abroad. Long delay in replying to my request. Request was totally ignored and their response was full of totally unrelated questions. Show details

Embarrassingly inept telephone service - that had to relied upon because the website was down. One hour and 13 minutes to achieve absolutely nothing. They obviously just didn't want my custom. This was an attempt to rebuy after a number of previous policy purchases. Never again. Show details

It is a scam. I bought travel insurance through Qantas, and despite Qantas cancelling multiple flights - resulting in an overnight stay, non refundable experiences, car hire and hotel, nothing was accepted. Do not waste your money or time. I’m not sure how this is even legal Show details

Qantas have the most thorough travel insurance, I’ve used them several times, never had to claim but I feel confident if I ever have to make a claim, not the cheapest company but by far the best Show details

Having to cancel a holiday due to a sudden medical issue is always disappointing, but Qantas Travel Insurance made the financial recovery completely stress-free. When my wife became severely ill, we had no choice but to cancel our planned trip to Tasmania. Given how complicated insurance claims can sometimes be, I was prepared for administrative… Read more

hurdles, but the experience was surprisingly seamless:

Simple Process: Submitting the cancellation claim was straightforward and without fuss. The requirements and documentation needed were clear from the start.

Fast Processing: The claims team reviewed and processed everything in a remarkably short period.

Prompt Settlement: The reimbursement was deposited directly into our nominated bank account exactly as indicated, with zero complications.

When dealing with unexpected health troubles right before a trip, having an insurer handle a domestic cancellation quickly and transparently makes all the difference. I would gladly use Qantas Travel Insurance again for future travel.

Here’s a concise but detailed Google review that includes both experiences and avoids making allegations you can’t substantiate: I have now had two very disappointing claims experiences with Qantas Travel Insurance. The first was in July 2025. I arrived at the airport only to discover the airline had not issued my ticket correctly. As a result,… Read more

I was delayed, placed on later flights, had to leave the airport and return hours later, missed my onward transport and lost a once-in-a-lifetime experience I had booked. Despite the significant disruption, my claim was treated as a cancellation and I received just $50.

My second experience has been even more frustrating. I purchased the policy specifically because it advertised rental vehicle excess cover. Following a not-at-fault accident, the rental company required me to pay $5,250 in damage liability. When I lodged my claim, I was repeatedly told Qantas Travel Insurance could not assess it until the rental company’s investigation was complete.

That investigation took four months. During that time I was deprived of over $5,000 of my own money, losing the opportunity to earn interest on those funds, despite having purchased insurance to protect me from exactly that financial risk. The rental company has since refunded $3,961.72, yet my claim could not even be considered until months later.

In my experience, the cover sounds far more comprehensive than it operates in practice. When I’ve needed assistance, the claims process has been slow, inflexible and has provided very little meaningful financial protection. Based on my experiences, I would not purchase Qantas Travel Insurance again.

I’m genuinely surprised by the negative reviews here giving Qantas Travel Insurance a rating of 1.4 as of Dec 25. I believe that is completely unjustified and unfair. Over many years, my experience with Qantas Travel Insurance has been consistently positive at every level. The prices are always competitive, and the process of taking out a policy… Read more

is quick and easy. I feel confident choosing Qantas Travel Insurance because it is backed by Qantas, a household name in travel for over a hundred years, and a listed ASX 200 company for 30 years. The underwriters are AIG Australia, a large and experienced insurance group, whose parent is listed on the New York Stock Exchange. My confidence in them was confirmed after a recent trip to Perth, when I made a claim due to the cancellation of a flight.

My claim was handled quickly and efficiently. It was submitted on 13 Dec 2025, and I received a positive response from the underwriters within four days, confirming that my claim was being paid with just a minor adjustment. To my surprise, the next day the money was in my bank account.

To anyone hesitant to try Qantas Travel Insurance because of all the negativity here, my advice is to give it a try if the price is right - you won’t be disappointed!

Qantas insurance had been recommended to me. The quote was extremely reasonable and the consultant helpful. For the first time ever I had to make a claim when I was hit by a car on day two of my recent tour. This is necessitated a trip to a hospital… Read more

in a foreign country. I submitted the claim on my return to Australia and it was very promptly dealt with to my satisfaction

Qantas travel insurance is so easy to organise and understand. The cost was fair and the cover comprehensive. The representative I spoke with was very helpful, friendly and polite. Wonderful service. Show details

Very easy to add Qantas Insurance to your booking. Received confirmation by email including the policy within 24 hours. A claim was made for missed flight connection. By carefully following the directions, and attaching all relevant requested documentation, the claim form was acknowledged, processed and refund into my account all within a week of submitting claim. Show details

I lodged a claim for a damaged windscreen (all of $350!) some weeks ago but despite emails and phone calls and escalation of the issue am stuck in bureaucratic quicksand with no-one replying or helping to resolve the issue. The policy was clearly a waste of money and the process since a waste of my time. Disgraceful. Show details

I was medivac'd off after 3 days on a cruise along the Kimberley coast. I missed out on 6 days of the cruise. Out of over $13000 odd for the trip I got $800. Please be careful. Very fine print and it took weeks to finalise. Show details

This was my first ever travel insurance claim and it was my worst experience ever. Poor communication, delay tactics then paying a fraction of what I claimed without any explanation. Avoid this travel insurance company unless you want a nightmare situation. Show details

I’ve been using Qantas Travel Insurance for all of my trips over the past few years and have always found it to be good value for money. The process is quick, easy and straightforward. The coverage options are clearly explained, making it easy to choose the policy that best suits my trip. I’ve always been happy with the experience and would definitely recommend Qantas Travel Insurance to others. Show details

I would give no stars if I could. Despite missing a connecting flight due to a Qantas delay, having to stay in a hotel overnight, being told I was on the next flight out first thing in the morning and sent a ticket confirmation only to arrive at the airport and discover Qantas hadn’t booked the ticket I was still denied my claim. Save your money and buy insurance elsewhere. Show details

Using Qantas Travel insurance has been the worst experience I have ever had, I would certainly NOT recommend using this company for travel insurance. You supply all the documents and after numerous calls and follow up emails they ignore you. This company need to be investigated by the consumer watchdog. DO NOT USE QANTAS TRAVEL INSURANCE....I have… Read more

been trying to get a response since June 26, If you ever have to communicate with Andrea Wright, Just give up wanting a response. If I can save one person from wasting their money on Qantas Travel Insurance then this review has been worth it.

Qantas Travel Insurance is an affordable peace of mind to have when travelling Internationally or just on a domestic route. I have used Qantas Travel Insurance multiple times and highly recommend it and is very good value for what it covers. It really puts your mind at ease when flying anywhere in the world. Show details

I love Qantas Travel Insurance as it inexpensive for short trips and can be booked at the same time easily when booking Qantas Flights -I love it also because it gives peace of mind while travelling Show details

This company needs to be shut down by the regulator…it is a sham run by corporate thugs- the lying and deception is unparalleled by any insurance company in the market place. The directors should hang their heads in shame at the way customers are… Read more

treated and lied to - disgraceful. Advice: Do not go near this company with a ten foot barge pole - go to other companies- this one is septic!!!

If I could give them zero stars I would but I have to add at least one star. AIG is the problem. There is an exclusion for alternate arrangements caused by a war. We were in Egypt when Iran was invaded. Prior to travel we checked with AIG if… Read more

Egypt and Turkey were covered and were told to follow smart traveller advice which we did. The invasion forced us to change our return flight based on smart traveller advice. The most troubling is the agents made up their own version of what happened. 1. They said Egypt Air was creating the problem - false - I never said that and that is their imagination - we easily booked a flight from Egypt to Johannesburg 2. They said the agent I spoke to said insurance is not covered for countries which have sanctions against them - that is false - there was no discussion about sanctions. The agent was only able to help with a medical emergency and advised us we should file this claim 3. They said we asked for an extension and was refused - false - the price was way too high for two weeks - they quoted the regular premium price - not sure for what period but maybe around $7K plus 4. The agent told us Egypt and Turkey were covered and we should follow smart traveller advise - she also made sure I wrote down the phone reference number Finally I need to add the comment that lots of countries are at war with some other country and excluding acts of war should not be included as there is lots of unrest throughout the world and having to rush back to avoid being stranded should be a basic benefit of purchasing insurance. We strongly suggest not using Qantas Travel Insurance which is really AIG and they may take care of emergency medical situations but most clients have given them one star rating and lots of negative comments. I should have could have and would have avoided purchasing insurance through Qantas and should have done my research before purchasing the insurance. I strongly suggest AIG is a problem and their inaccurate feedback shows they just say anything they want hoping we are st^pid enough to accept it. I need to mention again that they could not provide transcripts to confirm they were right and I was wrong.

I would never buy this insurance again. My flight was cancelled due to insurable factors beyond my control however I was able to reorganise the flight for two days later. Consequently I was unable to use the first two nights accomodation which were unrefundable. Qantas denied my claim for the lost accomodation costs as they say the entire trip… Read more

needed to be have been cancelled to qualify. Nor would they pay under delayed departure as the flight was cancelled rather than delayed?!?

I appealed and still no change.

It’s put me off qantas as a whole.

I now know, don’t use a mobile phone to complete your insurance application, use a computer or it will not be able to be completed online Show details

Quick hassle free and covers everything that I was hoping it would plus a few extra things Show details