Qantas Travel Insurance

Qantas travel insurance is so easy to organise and understand. The cost was fair and the cover comprehensive. The representative I spoke with was very helpful, friendly and polite. Wonderful service. Show details

This was my first ever travel insurance claim and it was my worst experience ever. Poor communication, delay tactics then paying a fraction of what I claimed without any explanation. Avoid this travel insurance company unless you want a nightmare situation. Show details

It is a scam. I bought travel insurance through Qantas, and despite Qantas cancelling multiple flights - resulting in an overnight stay, non refundable experiences, car hire and hotel, nothing was accepted. Do not waste your money or time. I’m not sure how this is even legal Show details

Qantas have the most thorough travel insurance, I’ve used them several times, never had to claim but I feel confident if I ever have to make a claim, not the cheapest company but by far the best Show details

Qantas /AIG insurance is beyond terrible, an absolute scam. If zero stars was an option.. Paid $900 for insurance, returned from holidays and tried to claim for delays and vehicle tyre replacements , both covered on the policy. Return emails with a… Read more

list of requirements for the claim to proceed that are impossible to complete once you have returned. Gave them receipts for tyre replacements as asked, then they asked for bank statements and pictures of punctures, an accident report from Namibia for the tyres. Gave up in the end as they obviously hope you will. I hope they go broke and worse.

I’ve been using Qantas Travel Insurance for all of my trips over the past few years and have always found it to be good value for money. The process is quick, easy and straightforward. The coverage options are clearly explained, making it easy to choose the policy that best suits my trip. I’ve always been happy with the experience and would definitely recommend Qantas Travel Insurance to others. Show details

Having to cancel a holiday due to a sudden medical issue is always disappointing, but Qantas Travel Insurance made the financial recovery completely stress-free. When my wife became severely ill, we had no choice but to cancel our planned trip to Tasmania. Given how complicated insurance claims can sometimes be, I was prepared for administrative… Read more

hurdles, but the experience was surprisingly seamless:

Simple Process: Submitting the cancellation claim was straightforward and without fuss. The requirements and documentation needed were clear from the start.

Fast Processing: The claims team reviewed and processed everything in a remarkably short period.

Prompt Settlement: The reimbursement was deposited directly into our nominated bank account exactly as indicated, with zero complications.

When dealing with unexpected health troubles right before a trip, having an insurer handle a domestic cancellation quickly and transparently makes all the difference. I would gladly use Qantas Travel Insurance again for future travel.

Qantas Travel Insurance is an affordable peace of mind to have when travelling Internationally or just on a domestic route. I have used Qantas Travel Insurance multiple times and highly recommend it and is very good value for what it covers. It really puts your mind at ease when flying anywhere in the world. Show details

Embarrassingly inept telephone service - that had to relied upon because the website was down. One hour and 13 minutes to achieve absolutely nothing. They obviously just didn't want my custom. This was an attempt to rebuy after a number of previous policy purchases. Never again. Show details

I would give no stars if I could. Despite missing a connecting flight due to a Qantas delay, having to stay in a hotel overnight, being told I was on the next flight out first thing in the morning and sent a ticket confirmation only to arrive at the airport and discover Qantas hadn’t booked the ticket I was still denied my claim. Save your money and buy insurance elsewhere. Show details

Using Qantas Travel insurance has been the worst experience I have ever had, I would certainly NOT recommend using this company for travel insurance. You supply all the documents and after numerous calls and follow up emails they ignore you. This company need to be investigated by the consumer watchdog. DO NOT USE QANTAS TRAVEL INSURANCE....I have… Read more

been trying to get a response since June 26, If you ever have to communicate with Andrea Wright, Just give up wanting a response. If I can save one person from wasting their money on Qantas Travel Insurance then this review has been worth it.

Very easy to add Qantas Insurance to your booking. Received confirmation by email including the policy within 24 hours. A claim was made for missed flight connection. By carefully following the directions, and attaching all relevant requested documentation, the claim form was acknowledged, processed and refund into my account all within a week of submitting claim. Show details

Here’s a concise but detailed Google review that includes both experiences and avoids making allegations you can’t substantiate: I have now had two very disappointing claims experiences with Qantas Travel Insurance. The first was in July 2025. I arrived at the airport only to discover the airline had not issued my ticket correctly. As a result,… Read more

I was delayed, placed on later flights, had to leave the airport and return hours later, missed my onward transport and lost a once-in-a-lifetime experience I had booked. Despite the significant disruption, my claim was treated as a cancellation and I received just $50.

My second experience has been even more frustrating. I purchased the policy specifically because it advertised rental vehicle excess cover. Following a not-at-fault accident, the rental company required me to pay $5,250 in damage liability. When I lodged my claim, I was repeatedly told Qantas Travel Insurance could not assess it until the rental company’s investigation was complete.

That investigation took four months. During that time I was deprived of over $5,000 of my own money, losing the opportunity to earn interest on those funds, despite having purchased insurance to protect me from exactly that financial risk. The rental company has since refunded $3,961.72, yet my claim could not even be considered until months later.

In my experience, the cover sounds far more comprehensive than it operates in practice. When I’ve needed assistance, the claims process has been slow, inflexible and has provided very little meaningful financial protection. Based on my experiences, I would not purchase Qantas Travel Insurance again.

I love Qantas Travel Insurance as it inexpensive for short trips and can be booked at the same time easily when booking Qantas Flights -I love it also because it gives peace of mind while travelling Show details

This company needs to be shut down by the regulator…it is a sham run by corporate thugs- the lying and deception is unparalleled by any insurance company in the market place. The directors should hang their heads in shame at the way customers are… Read more

treated and lied to - disgraceful. Advice: Do not go near this company with a ten foot barge pole - go to other companies- this one is septic!!!

If I could give them zero stars I would but I have to add at least one star. AIG is the problem. There is an exclusion for alternate arrangements caused by a war. We were in Egypt when Iran was invaded. Prior to travel we checked with AIG if… Read more

Egypt and Turkey were covered and were told to follow smart traveller advice which we did. The invasion forced us to change our return flight based on smart traveller advice. The most troubling is the agents made up their own version of what happened. 1. They said Egypt Air was creating the problem - false - I never said that and that is their imagination - we easily booked a flight from Egypt to Johannesburg 2. They said the agent I spoke to said insurance is not covered for countries which have sanctions against them - that is false - there was no discussion about sanctions. The agent was only able to help with a medical emergency and advised us we should file this claim 3. They said we asked for an extension and was refused - false - the price was way too high for two weeks - they quoted the regular premium price - not sure for what period but maybe around $7K plus 4. The agent told us Egypt and Turkey were covered and we should follow smart traveller advise - she also made sure I wrote down the phone reference number Finally I need to add the comment that lots of countries are at war with some other country and excluding acts of war should not be included as there is lots of unrest throughout the world and having to rush back to avoid being stranded should be a basic benefit of purchasing insurance. We strongly suggest not using Qantas Travel Insurance which is really AIG and they may take care of emergency medical situations but most clients have given them one star rating and lots of negative comments. I should have could have and would have avoided purchasing insurance through Qantas and should have done my research before purchasing the insurance. I strongly suggest AIG is a problem and their inaccurate feedback shows they just say anything they want hoping we are st^pid enough to accept it. I need to mention again that they could not provide transcripts to confirm they were right and I was wrong.

I would never buy this insurance again. My flight was cancelled due to insurable factors beyond my control however I was able to reorganise the flight for two days later. Consequently I was unable to use the first two nights accomodation which were unrefundable. Qantas denied my claim for the lost accomodation costs as they say the entire trip… Read more

needed to be have been cancelled to qualify. Nor would they pay under delayed departure as the flight was cancelled rather than delayed?!?

I appealed and still no change.

It’s put me off qantas as a whole.

I'm a Qantas Gold member and have purchased Qantas Travel Insurance over a dozen times for past international trips, but I've never needed to make a claim related to any of those trips in the past. My last experience with Qantas Travel Insurance and AIG who underwrites the insurance for Qantas when I did eventually need to make a small claim in… Read more

2025 was so disappointing that I will now never use Qantas Travel insurance again, and I'm also reviewing a few other insurance arrangements I have set up with Qantas in the past. I would definitely not recommend Qantas Travel Insurance to anyone, despite the benefit of getting extra Qantas points. If you ever need to make an actual claim with them via AIG, be prepared to be very disappointed.

I had a trip with my wife to Tonga in mid 2025 via Qantas and then Fiji Airlines, spending a couple of days in the capital of Tonga (Nuku'Alofa) before then travelling to an outer island called Ha'Apai to stay at a resort there to do some whale watching. The local unrelated domestic airline in Tonga is called Lulutai, and they unexpectedly grounded and cancelled all of their flights in Tonga for two days, so we couldn't get to the resort on time and we lost two nights of non-refundable pre-paid accommodation plus the cost of a non-refundable whale watching trip. There was no other transport option for us to get to the outer island. The total lost cost for us was around $1,200, and after our trip I put in a flight delay related claim for this amount to AIG. I had previously spent well over $1,200 on past Qantas Travel Insurance policies and I wasn't expecting to have any problem with this relatively small claim. My Qantas Gold membership level and previous loyalty to and previous total spend with Qantas wasn't taken into consideration at all.

I was completely shocked to find out that AIG refused to pay my claim on the grounds that we had a stopover in Nuku'Alofa and the original booked Lulutai flight was not a directly connecting flight on our travel itinerary. This is despite the fact that in the Qantas Travel Insurance / AIG PDS it uses the term 'stopover' as one of the reasons they will pay for flight-delay related costs. I actually read all the fine print and was fully expecting that we would be covered for this type of unexpected flight cancellation related delay. What I later found out once I started to make the claim was that when AIG use the term stopover they intend this to mean a directly connecting flight on the way to a final destination, rather than the commonly understood meaning of a stopover where you actually leave the airport to stay somewhere for a night or more. I went backwards and forwards several times with AIG over a few months trying to get this matter escalated and reconsidered via their disputes resolution process, but that also turned out to be a waste of time. At all levels AIG as the actual company you need to deal with in relation to Qantas Travel Insurance claims will do everything they can to avoid having to payout on a claim. I am now letting everyone I know that they should not take the risk of using Qantas Travel insurance, as it is very likely to let you down if you ever do need to make an actual claim.

Spent alot to have pre existing issues covered thinking it was my main concern. Cover was for Norway Paris and London Dec 2025. Developed a very common female UTI in Norway in Actic Circle just not drinking enough water etc .Started getting frequency so called the helpline...no help couldnt get thru to anyone in Australia so emailed....hours to… Read more

respond so asked hotel desk...no drs in Tromso ...so i suffered 2 flights and cancelled 1 outing and found a travel doctor via telehealth and did a script in French which was filled no problem. Sent pics of Drs fee and meds costs etc expecting reimbursement straight away so i could use that money on holiday. All ive had is the run around 6 weeks later they stall and stall they somehow now need my full itinerary and release of info from GP for a simple UTI. Never had this issue with any other insusnce company. I figured out they are using delaying tactics like asking for info twice, then denying it. For a simple UTI they wanted access to my health records from my GP. Well GP had nothing to do with the infection overseas, only the french dr who had completed all the correct paperwork the company asked for. Despite me saying you dont have my permission to access my whole GP records, they tried to anyway. At my next GP appnt I was told this company contacted them and my GP refused to release ss irrelevnt. GP said she has never seen travel insurance do this. In the end of battling these ppl I gave up, wasnt worth the stress, so yes their tactics succeeded Im ashamed to say . DO NOT USE THEM THEY DONT HELP YOU AT THE TIME AND THEY DONT REIMBURSE. BE PREPARED TO BATTLE WITH THEM IF U ALREADY JOINED AND FORWARD COMPLAINTS OR PUT YOUR EXPERIENCE UP THESE REVIEW SITES.

Very quick and easy process and reasonably priced. Would recommend to others. Show details

I have used Qantas travel insurance dozens of times and was always impressed with the price, coverage assistance. Show details

I’m genuinely surprised by the negative reviews here giving Qantas Travel Insurance a rating of 1.4 as of Dec 25. I believe that is completely unjustified and unfair. Over many years, my experience with Qantas Travel Insurance has been consistently positive at every level. The prices are always competitive, and the process of taking out a policy… Read more

is quick and easy. I feel confident choosing Qantas Travel Insurance because it is backed by Qantas, a household name in travel for over a hundred years, and a listed ASX 200 company for 30 years. The underwriters are AIG Australia, a large and experienced insurance group, whose parent is listed on the New York Stock Exchange. My confidence in them was confirmed after a recent trip to Perth, when I made a claim due to the cancellation of a flight.

My claim was handled quickly and efficiently. It was submitted on 13 Dec 2025, and I received a positive response from the underwriters within four days, confirming that my claim was being paid with just a minor adjustment. To my surprise, the next day the money was in my bank account.

To anyone hesitant to try Qantas Travel Insurance because of all the negativity here, my advice is to give it a try if the price is right - you won’t be disappointed!

Wish I had read the reviews here before I got fooled with the lure of extra QFF points. The insurance is useless for the sorts of claims people are most likely to make—delayed flights, forfeited bookings, lost luggage. If that’s what they’re like with the small stuff, what hope would you have of getting support in a real emergency? Never Again! Show details

Qantas Travel Insurance /AIG Australia. Traveling to Canada and due to strike at Air Canada unable to get to Vancouver from Toronto. We lost prepaid tour through Rocky Mountains. Claim refused as we did not return to Australia earlier than planed. We planed to visit after coming from Edmonton Western Canada and USA. Insurance is scam, do not buy… Read more

it. They would use legal tricks to reject any claim - fine print. Totally useless stay away. I travel a lot and we always had insurance and never make any claim. Definitely waste of money. Called from overseas and I had been told not to worry - all going to be sorted out after return to Australia.

As a long term QFF member I was just declined travel insurance for preexisting medical labels that present no risk and no ability to discuss. The point is, I’m healthier and less risk than probably most of their policy holders. As a career nurse, I know that many “preexisting” or chronic and conditions under treatment most often do not equate to… Read more

high risk! There’d be more risk for making a claim from crossing the road in Asia. I’ve gone elsewhere and happier for that, who covered me automatically as they did last time, and I have never yet claimed. They also dont cover river cruising only ocean cruising but dont state that clearly. Had to call and ask for clarification and come across a dismissive unhelpful man called “Murray” for a simple question who said "it’s the underwriting in the policy” with no desire to offer any further assistance. That just cemented my experience of poor customer service. Be discerning with these sorts of points memberships and do your comparative research.

Qantas Travel Insurance have been exceptional in responding to my wife's serious injury while we were in Finland. Here are the facts: 1. Their personnel responded immediately and caringly to the accident. 2. After the repair of the broken arm,… Read more

Qantas Travel Insurance provided us with specialist advice to enable us to continue our journey.

3. Throughout our journey, Qantas Travel Insurance personnel communicated with us frequently to ensure that the injury was healing. After each X-ray, the results were sent back to Qantas Travel who continued to validate our onward journey.

4. On our return home, Qantas Travel Insurance immediately contacted me and provided me with the necessary forms to complete the claim.

5. As I have been in contact with them on a frequent basis, there was a full history that could be provided which enabled a clear and objective claim to be made.

6. On submitting the claim, Qantas Travel Insurance responded immediately to indicate that it had been received and that it would take between five and seven working days for the claim to be reviewed.

7. At this time, after five days, Qantas Travel Insurance sent me a spreadsheet of the refunding of monies that would occur.

8. This refund entirely satisfied the claim that was made, with only the legitimate excesses removed.

I am thoroughly impressed with the care that we received and would certainly use Qantas Travel Insurance services again in the future.