QEnergy

Increased Tariffs. Updated review – Like every other power supplier, QEnergy have increased their rates. Mine went up 42% from my initial rates in January. However QEnergy tried to hold the increase off as long as possible. I've been using the Victorian Government Energy site and rates from the top suppliers seem to be in a state of flux. A couple of them increased rates on 1 July… Read more ·  1

and then revised them again on 22 July. Even now the new QEnergy rates are only 10% dearer than the best supplier on the Vic Govt Energy site. So from my point of view, for a small supplier they seem to be trying to do the right thing with customers. I'm staying with them until things stabilise a bit and prices settle down.

After 1 month massive price hike – Signed up for the competitive rates and fact could monitor usage via dashboard. Told that monitor not available as yet and check website updates -- There are no updates on website or completely hidden. After being with them a month they've increased prices MASSIVELY; now they're one of the most expensive suppliers. From 0.49 daily rate to… Read more

107.53.

Already transferring away.

Don't sign up with this mob; they promise prices and after first bill slug you with a massive increase

Great Customer Service – I had my electricity connected with Q Energy about 6 months ago and I can honestly say thatI have had the best experience with them. From getting connected to speaking to customer service, everything has been a breeze. The power bills are also a lot cheaper than with Ergon Show details ·  1

Great Service and Simple! – Recently changed from AGL due to the significantly cheaper supply charges. The whole process has been incredibly easy and smooth! I used their live chat and spoke with Lysa who was really helpful and gave me some creative ideas when I mentioned I didn't have a printer to fill out the form! So far so good! Show details ·  1

Great Service! – Im extremely happy with QEnergy. The staff have been very helpful and sorting out another retailers mess. The setup process was quick and easy. The rates are good too :) Highly recommend. Show details ·  1

Attractive rates that disappear after 1 bill – I recently signed up for Q energy and my first bill looked great as it was substantially cheaper than my old provider. However I have just received notice that the rates will more than double in 1 months time. These rates are higher than I paid with the prior provider. now I am shopping again for a cheaper rate and will be on my third provider in 3 months. Show details

All Lies! – I tried to switch to an offer from the compare energy government website. When I was redirected to the q energy website the offer changed. When I rang up about it, I was told it had to do with meter recognition even though I entered the nmi number on the govt website. And there is no information regarding meter recognition or algorithms on the q energy website. Dont waste your time. Show details

Terrible customer service and not good price – Got email notified rate increased about a month ago. So compared offer at government website www.service.nsw.gov.au, found much cheaper offer and decided to switch. Just before switchover day, I got my bill from Qenergy with estimated meter reading. Therefore, waited few days after the switchover and called Qenergy customer support with the actual… Read more

meter reading, requested for my final bill according to my actual final reading. They claimed to will have revised bill sent out within 24-48 hrs. But after a month, nothing happened. Chased & called up twice, same reply, same results - nothing happened. Worst is they keep sending me the incorrect invoice with due date and threaten it will be sent to debt collector by then.

Trash – Signed up and got first bill missing concession, no apology. Tried to ring, eventually got through but was told they would have to ring me back which would take 3 - 5 business days for someone to be available. Tried website, no portal or login available despite comments below from 9 months ago, saying it would be available in a matter of weeks.… Read more

WORST OF ALL, I came from a provider who billed quarterly and was told that they bill monthly and have no flexibility or options AT ALL! unlike other providers. Won't be staying.

Time to move on – I have been with this company for nearly 7 years. At first competitive and good even though not being able to pay with a card is lame in 2022. Watching my rates creep up I asked for a review in Jan and got a very very average retention response that took a week to get back to me and then was pretty unhelpful. Today I got a notice everything was… Read more

going up. Seems they did this to their Mojo customers 2 months ago. Service to Property +7c Peak Consumption +4c Shoulder Consumption +4c Off Peak Consumption +11.68c!!! This makes them hugely more expensive than their competitors and I just switched and got my daily charge down a staggering 30c. Good luck staying in business QEnergy.

Happy with service and support – New power connection to home. Set up and communication was all very easy with helpful, prompt and clear assistance from consistent support team member (Alex Padilla) when issues arose. Thank you! Show details ·  1

Good service! – Micko is the best. Online customer service can always be resolved by him in a short time. Many thanks! The transfer is smooth and quick. By the way, the rate is also reasonable for electricity! Show details ·  1

A wonderful example of great customer service – to my surprise my power to the Unit I am renting was unexpectedly cut off. Ergon Energy just told me they couldn't help. I contacted QEnergy early the next morning and got a very helpful lady and she started the ball rolling for me. Later in the day I spoke with Ingrid and she also was very helpful and pushed my case along. Then I spoke to… Read more ·  1

Micko and he was incredible. He even stayed on the phone while I completed the online section of the application. If he had not done that I would not have been able to complete the process at all, as my address is an unusual one that the system would not have accepted except for Micko. I will have my power back within 30 hours. To top it off I also got a call checking if everything had gone through ok. Thank you to the four people in QEnergy I spoke to........wonderful service.

Great, would recommend – The rates are the lower end of the market, and have never had any problems at all. There are never any dodgy charges on the bill and I'm happy that we went with this provider. Show details ·  1

Excellent customer service. Very informative & helpful. Highly recommend! – Called due to Hardship Was assisted by Evy who was excellent in providing a suitable arrangement & very informative regarding extra support. Timely response efficient & effective service all round. Made the experience easy. Show details ·  1

Great Service ! – Spoke to QEnergy recently to get power on at the last minute.The team on chat were extremely helpful and prompt considering I gave then very little notice. Super impressed by the service and rates and will be recommending to my friends. Show details ·  1

Easy to connect – Very easy to set up energy with them and excellent customer service. No dropouts for the electricity and was set up very quickly. We moved at late notice and they were very helpful Show details ·  1

Transitioned with ease – After a recent review of my electricity retailer via the Governments compare web site, I decided it was time to change. The transition to QEnergy was seemlesss and so easy. Everything was streamlined and each step was clear. Great to experience something and not have to worry about a thing. Even when I needed to add my direct debit details Kim was fantastic. Highly recommend QEnergy :) Show details ·  1

Help above and beyond the norm – To switch to this electricity company, I had to provide proof of pension and Direct Debit details. I was unable to download/print their form so Kim arranged for Irene to ring me and she allowed me to provide it over the phone. Show details ·  1

Easy for a first time move – Price is competitive and the website is easy to use. However my change was made brighter by the assistance of their team who manages their web chat. Alex is a superstar. Managing to help me have power on on the day my fiancée and I move in. Alex thank you for bearing with me and the nervous energy. Thank you for giving me an easy start to a new chapter in my life. Show details ·  1

Great service. Went the extra mile to help me out – I was moving house and left it until the last minute to organise my utilities. Called QEnergy and they were so understanding. The team organised to have the power switched on in my new house within hours. Fantastic customer service. Received a followup call as soon as the power was switched on to let me know and check everything went smoothly. Very competitive rates also. Show details ·  1

Appreciative comment relating to sign-up – The operators were very polite & most helpful in answering my various queries during the sign-up period. Although the phone service was frequently overloaded, call backs & emails were carried out in a timely manner. I look forward to receiving the same level of service once the transfer has been completed. Robert Show details ·  1

Really great customer service – I've been with QEnergy for a few years when it was recommended to me as part of the NRMA price checking scheme I signed up to. I've stuck with them because the customer service and the price has been great. Special thanks to Analie who operates very efficiently with me over the email. Always sends me latest offers and is friendly and efficient. Thank you Qenergy and thank you Analie! Show details ·  1

Online Chat Customer Service with Micko was exceptional – I am not a customer YET, obtained an offer from Vic Gov compare. Jumped on chat with Micko my CS consultant. Micko apologised for the wait, theyre super busy! Perfect start, thanks for acknowledging the wait time even though it was only a short time. Micko provided me with answers to all my questions and confirmed the online offer was eligible… Read more ·  1

for my property. After the chat enquiry and great service we will be joining QEnergy. Micko has set the bar for service. A++ Micko hope this is review is highlighted with your management team. Stay safe and well.

Awesome work – Evy was amazing this morning, helped out our situation with a simple and stress free solution. Customer service was fantastic, thank you. She rang me yesterday but due to myself being unavailable was perfectly fine to call the next day which I appreciated greatly.  Show details ·  1

Customer service exceptional – Reviewing my comparison rates ,Q energy have the best in the country , not to mention the customer service department who went out of their way to assist with further details regarding my utilities Highly Recommended  Show details ·  1

Trash – I have had cancer, and it was easier to deal with than their customer support. Unable to be contacted, no response, They obviously do not spend any money on people, they just want to resale other businesses backbones without any contact from their customers. Everything directs you back to their site only. Just another example of corporate greed.  Show details