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QEnergy
3.6 from 330 reviews · View Statistics
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Reviews

  • Transparency
    3.0 (52)
  • Customer Service
    3.1 (60)
  • Rates and Fees
    3.2 (49)
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Boba
BobaGreater Melbourne (Inner), VIC
  • 7 reviews
  • 6 likes

Increased Tariffs. Updated review

published

Like every other power supplier, QEnergy have increased their rates. Mine went up 42% from my initial rates in January. However QEnergy tried to hold the increase off as long as possible. I've been using the Victorian Government Energy site and rates from the top suppliers seem to be in a state of flux. A couple of them increased rates on 1 July and then revised them again on 22 July. Even now the new QEnergy rates are only 10% dearer than the best supplier on the Vic Govt Energy site. So from my point of view, for a small supplier they seem to be trying to do the right thing with customers. I'm staying with them until things stabilise a bit and prices settle down.

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Cheese-It
Cheese-ItGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 2 likes

After 1 month massive price hike

published

Signed up for the competitive rates and fact could monitor usage via dashboard.

Told that monitor not available as yet and check website updates -- There are no updates on website or completely hidden.

After being with them a month they've increased prices MASSIVELY; now they're one of the most expensive suppliers.
From 0.49 daily rate to 107.53.

Already transferring away.

Don't sign up with this mob; they promise prices and after first bill slug you with a massive increase

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Victoria
VictoriaGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like

Attractive rates that disappear after 1 bill

published

I recently signed up for Q energy and my first bill looked great as it was substantially cheaper than my old provider. However I have just received notice that the rates will more than double in 1 months time. These rates are higher than I paid with the prior provider. now I am shopping again for a cheaper rate and will be on my third provider in 3 months.

  • Incentivised Review No
  • ServicesElectricity
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Sam
SamGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

All Lies!

published

I tried to switch to an offer from the compare energy government website. When I was redirected to the q energy website the offer changed. When I rang up about it, I was told it had to do with meter recognition even though I entered the nmi number on the govt website. And there is no information regarding meter recognition or algorithms on the q energy website. Dont waste your time.

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Steve
SteveSydney, NSW

Terrible customer service and not good price

published

Got email notified rate increased about a month ago. So compared offer at government website www.service.nsw.gov.au, found much cheaper offer and decided to switch. Just before switchover day, I got my bill from Qenergy with estimated meter reading. Therefore, waited few days after the switchover and called Qenergy customer support with the actual meter reading, requested for my final bill according to my actual final reading. They claimed to will have revised bill sent out within 24-48 hrs. But after a month, nothing happened. Chased & called up twice, same reply, same results - nothing happened. Worst is they keep sending me the incorrect invoice with due date and threaten it will be sent to debt collector by then.

  • Rates and Fees
  • Incentivised Review No
  • ServicesElectricity
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Great Customer Service

published

I had my electricity connected with Q Energy about 6 months ago and I can honestly say thatI have had the best experience with them. From getting connected to speaking to customer service, everything has been a breeze. The power bills are also a lot cheaper than with Ergon

  • Incentivised Review No
  • ServicesElectricity
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Tanja
TanjaGreater Melbourne (Outer), VIC

Great Service and Simple!

published

Recently changed from AGL due to the significantly cheaper supply charges. The whole process has been incredibly easy and smooth! I used their live chat and spoke with Lysa who was really helpful and gave me some creative ideas when I mentioned I didn't have a printer to fill out the form!

So far so good!

  • Customer Service
  • Incentivised Review No
  • ServicesElectricity
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CCM
CCMMelbourne
  • 5 reviews
  • 1 like

Trash

published

Signed up and got first bill missing concession, no apology. Tried to ring, eventually got through but was told they would have to ring me back which would take 3 - 5 business days for someone to be available. Tried website, no portal or login available despite comments below from 9 months ago, saying it would be available in a matter of weeks. WORST OF ALL, I came from a provider who billed quarterly and was told that they bill monthly and have no flexibility or options AT ALL! unlike other providers. Won't be staying.

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GregF
GregF
  • 4 reviews
  • Verified

Great Service!

published

Im extremely happy with QEnergy.
The staff have been very helpful and sorting out another retailers mess.
The setup process was quick and easy.
The rates are good too :)
Highly recommend.

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kororo
kororoSydney, NSW
  • 2 reviews
  • 2 likes

Time to move on

published

I have been with this company for nearly 7 years. At first competitive and good even though not being able to pay with a card is lame in 2022.
Watching my rates creep up I asked for a review in Jan and got a very very average retention response that took a week to get back to me and then was pretty unhelpful. Today I got a notice everything was going up. Seems they did this to their Mojo customers 2 months ago.
Service to Property +7c
Peak Consumption +4c
Shoulder Consumption +4c
Off Peak Consumption +11.68c!!!
This makes them hugely more expensive than their competitors and I just switched and got my daily charge down a staggering 30c. Good luck staying in business QEnergy.

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Alex
Alex
  • 3 reviews
  • 1 like

Happy with service and support

published

New power connection to home. Set up and communication was all very easy with helpful, prompt and clear assistance from consistent support team member (Alex Padilla) when issues arose. Thank you!

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Wendy
WendyGreater Melbourne (Inner), VIC
  • 2 reviews

Good service!

published

Micko is the best. Online customer service can always be resolved by him in a short time.

Many thanks! The transfer is smooth and quick.

By the way, the rate is also reasonable for electricity!

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Bootscooter
BootscooterAdelaide
  • 11 reviews
  • 8 likes
  • Verified

Great rates, reliable service, but their online portal stinks

published
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A wonderful example of great customer service.

published
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Great, would recommend

published

The rates are the lower end of the market, and have never had any problems at all. There are never any dodgy charges on the bill and I'm happy that we went with this provider.

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Questions & Answers

SRS
SRSasked

There is not information on the dashboard, the way excess solar energy is accounted?? How do we know the way solar energy accounting is done??

No answers
Revco
Revcoasked

What is your relationship with MOJO POWER P/L and why has it not been disclosed?

No answers
Jeanette Mole
Jeanette Moleasked

My daughter has recently passed away and we have only now discovered she is with Qenergy. Please contact me regarding the cancellation of her account. I am her mother and next of kin. We have a Death Certificate. We have cleared the unit and handed back the keys, but I think we should get the electricity shut off. Thanking you Jeanette Mole.

1 answer
QEnergy
QEnergy TeamQEnergySend a private message
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Details

CategoryEnergy Providers
Services ProvidedElectricity
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