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QEnergy
Reviews
Awesome work
Evy was amazing this morning, helped out our situation with a simple and stress free solution. Customer service was fantastic, thank you.
She rang me yesterday but due to myself being unavailable was perfectly fine to call the next day which I appreciated greatly.
Customer service exceptional
Reviewing my comparison rates ,Q energy have the best in the country , not to mention the customer service department who went out of their way to assist with further details regarding my utilities
Highly Recommended
Thanks for the amazing review! Our aim is always to be competitive and provide our customers with the lowest possible rate we can, along with great customer service, so we are thrilled to hear we are ...
Read moreachieving this for you. If you have questions at any time please feel free to contact us via live chat at www.qenergy.com.au, via email at service@qenergy.com.au or by calling 1300 QENERGY. Your QEnergy Team
Trash
I have had cancer, and it was easier to deal with than their customer support. Unable to be contacted, no response, They obviously do not spend any money on people, they just want to resale other businesses backbones without any contact from their customers. Everything directs you back to their site only. Just another example of corporate greed.
Hi Dougstar,
We sincerely apologise as we have not been able to respond during the time you have tried to contact us....
Read more QEnergy acknowledges this appears to have been frustrating and we never want our customers to be inconvenienced. We would really like to get to the bottom of this issue as our customer’s experience is genuinely important to us and if we have failed we would like the opportunity to understand why things have gone wrong and resolve with you. Please call us on 1300 69 89 92 or send us an email at service@qenergy.com.au and ask to speak to an Escalations Team Member about your Product Review feedback so we may look into the concerns you have raised. We will do our best to rectify. Your QEnergy Team
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no way to pay QEnergy invoice using credit card online.
Switched to QEnergy.
No way to pay QEnergy invoice using credit card online. Only need to call them. Are they for real? it is 2021. Called them, they are closed, for real?
Hi Alex,
We certainly agree with you! We want to be able to provide this option to give more flexibility to our customers. QEnergy is working to implement this currently and would hope to have this up...
- 6 reviews
- 5 likes
terrible customer service
I attempted to connect using this mob. They were useless. Customer service with attitude for sure. I've moved many many times and I've never had such a difficult experience. Apparently you have to join up on line to get the offer through the vic comparison website. It does not say that. With the issues and terrible customer service from the start it would only be an indication of more problems to come. I'll pay 50 more a year to stay with the devil I know.
Hi Seajay, QEnergy are disappointed you have not been satisfied with your experience with us as we always aim to meet customers’ needs. We do have an online sign up portal for our Victorian customers...
Read more to self serve and sign up swiftly. QEnergy are also always happy to cater for our customers that prefer or need to speak directly with us or are unable to use the online service. We are very sorry you had difficulties, however as discussed with you, as the power at your new site was already disconnected, we do have strict regulatory requirements we must abide by before raising any requests to reenergise a vacant site. We are required to follow these steps in order to ensure all safety concerns are addressed for both our customers and the community. We thank you for your feedback. Your QEnergy Team
Wow. So you're happy your staff are so rude that are driving customers away. Good to know. Glad you replied with that. The whole company is allergic to new customers.
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- 2 reviews
- 3 likes
Definitely worth considering
Our company has been using QEnergy for 5 yrs. When comparison companies calls up to see if they can get us a better deal we have been advised to stay where we are. Works for us.
Thanks for the amazing review Janice! Our aim is always to be competitive and provide our customers with the lowest possible rate we can, along with great customer service, so we are thrilled to hear ...
Read morewe are achieving this for you. Your loyalty is appreciated. Please reach out if you ever find a better rate so we can discuss. You may contact us anytime you need to on chat via www.qenergy.com.au , email us at service@qenergy.com.au or call our hotline on 1300QENERGY. Your QEnergy Team
Highly recommend, great customer service
Set-up process with Q Energy was really efficient and prompt. The customer service team are friendly and helpful. The power has been reliable so far - no dropouts as of yet.
Hi Fern,
Thank you for your great review. We are glad to hear that you are happy with our service. At QEnergy, we strive to do our best to provide great customer experience and receiving positive f...
Read moreeedback on our efforts is really appreciated. We thank you for taking the time to recognise this and posting your comments. If you ever have questions, do not hesitate to strike up a conversation with us, just call our hotline 1300QENERGY or message us via our live chat at www.qenergy.com.au, we’ll be happy to help.
- Verified
Super helpful staff, great service
Reliable service and good communication, staff are really helpful and easy to contact. This is the first time we have been with a smaller energy company and they’ve been excellent, with competitive rates.
Thank you Naomi! We are happy to have you in the QEnergy family and very glad to hear we have impressed you with our service and rates. Positive feedback is very rewarding for our team who always stri...
Read moreve their very best. If you have questions at any time please always feel free to contact us via live chat at www.qenergy.com.au , email on service@qenergy.com.au or by calling 1300 QENERGY. Your QEnergy Team
- 2 reviews
Highly recommended and excellent customer service and very helpful much appreciated
Electricity
Very reliable and great customer service I'm very happy and satisfied with the overall service from this electricity company never have a problem with them very happy customer indeed
Hi Josephine,
Thank you for the great feedback. We're delighted to hear of your positive experience with us. QEnergy always aim to do our best to provide an excellent customer experience and receivi...
Read moreng this type of feedback is very rewarding. Always feel free to contact us via live chat at www.qenergy.com.au , email on service@qenergy.com.au or calling 1300 QENERGY if you need any assistance.Find out how QEnergy compares to other Energy Providers
Know better, choose better.
- 12 reviews
- 5 likes
Go elsewhere
This company feels they have the right to dictate to customers and illegally advise customers they cannot contact the ombudsman. They blame customers for them not processing the information provided to them and do not respond for weeks. Give your money to honest providers.
- 2 reviews
- Verified
One of the best or the best electricity rates in Victoria
Great customer service combined with a real low daily connection fee matched with very competitive electricity charges. Only disappointment is their low solar rebate of 10.2 cents feed in to the grid.
Since switching to them the last 2 invoices have surprised us how low they have been.
Hi Johnno, thank you for that wonderful review! At QEnergy we strive to provide the lowest possible rates we can and back that up with excellent customer service, so we are thrilled to hear our NEW Vi...
Read morectorian Mimi Me rates meet your requirements and we have impressed you with our service. Thanks for the feedback on the Feed in Tariff, we will be sure to pass that on to our Management Team. Feel free to contact us at 1300 QENERGY, service@qenergy.com.au or message us via our live chat at www.qenergy.com.au, if you have any queries, we are open 8am - 6pm every week day. Your QEnergy Team
- 3 reviews
Appalling awful disastrous comedy of errors this organization is a red hot mess
There could never be enough character space to describe the inefficiency, in fact no, the stupidity within this organization. Blinded by the apparent offer of saving up to approx. $30 a quarter (I know I wonder why on earth i thought it was worth $10 a month when i revisit the pain it was to even get them to honor the rate obtained on the compare energy site. I should have realized then it could not get any better if they were stumbling at even offering the rate they have put out. Seriously people, let me show a random act of kindness. Don't do...
Read more it, its been 8 weeks and i have just resigned wit my former retailer, and I still don't have a single bill from these people. I could go on and on and list every single issue and every unreturned call. I mean they cant even answer the phones and when you leave a voicemail it takes days if they do return your call. This is a science experiment of what happens when a monkey and a donkey breed and think they can run a power company
Great customer service
I recently switched from another provider and had some questions which were answered by the online chat team. Very happy with my decision to make the switch. Concession discount was applied and a retrospective discount will be added to my next bill, unlike my previous provider.
Hi Rama,
Thank you for that generous review! We are glad to hear that you have made the switch to QEnergy and are happy with our service and discounts. If you have questions at any time please feel fr...
Thank you Evie, for being so helpful and thorough... You made my morning sunny
The power has been fine, even though we've been in this home 47 years. After some hitches in 2015, after I have lost my husband, you managed to get on top of it and it has been steady. Thank you QEnergy.
Thanks for the great review, Dahlia! We are so happy to hear we could make your morning. At QEnergy our aim is always to do our best to provide an excellent customer experience and receiving this type...
Read more of feedback is very rewarding. Always feel free to contact us via live chat at www.qenergy.com.au or by calling 1300 QENERGY if you need assistance. Your QEnergy Team
Terrible service, complete lack of competence and continuously overcharge us or don't issue invoices
1. Every time we contact them they do not answer and return the call multiple days later.
2. Customer service agents are terrible and have no knowledge of their invoicing or how to appropiate speak with customers
3. Continuously overcharge or don't issue invoices - including double charging us for a single period
All round terrible supplier and would not recommend!!
Dear Bethany,
We sincerely apologise this has been your experience. ...
Read more QEnergy acknowledges this appears to have been frustrating and we never want our customers to be inconvenienced. We would really like to get to the bottom of this issue as our customer’s experience is genuinely important to us and if we have failed we would like the opportunity to understand why things have gone wrong and resolve with you. Please reach out to us via live chat on www.qenergy.com.au, email at service@qenergy.com.au or call us on 1300 69 89 92 and ask to speak to an Escalations Team Member about your Product Review feedback so we may look into the concerns you have raised. We will do our best to rectify. Your QEnergy TeamFind out how QEnergy compares to other Energy Providers
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Questions & Answers
What is your relationship with MOJO POWER P/L and why has it not been disclosed?
My daughter has recently passed away and we have only now discovered she is with Qenergy. Please contact me regarding the cancellation of her account. I am her mother and next of kin. We have a Death Certificate. We have cleared the unit and handed back the keys, but I think we should get the electricity shut off. Thanking you Jeanette Mole.
Hi Jeanette,
We are truly sorry for your loss. Please feel free to let us know how we can be of assistance. We may need you to contact us and provide the account reference number so we can assist you immediately. You may email us at service@qenergy.com.au or via live chat at www.qenergy.com.au. Alternatively, call us on 1300 698992.
How can I switch to your company?
Hi Ann, you may call us at 1300 QEnergy or visit our website qenergy.com.au to see our latest offers.
-Your QEnergy Team
why would you want to switch to them.... I only owed them $700/ and was disconnected. Yes, I fell back with my payments, but I have a good reason " I had no money ". and now.... no electricity. I called them and was told that if I can pay half at the time of call they can put in the request for re connection which will take any time between 24 - 48hrs and the full balance must be paid the next day. Since i was still struggling financially I asked if I pay the requested half now can the balance please be made $100 a week (next 3 weeks) to which she said, I will have to put you through to the supervisor. When the supervisor came on she just rudely said, as they have been patient for the last few months I have only ONE option and that is to pay the full amount to get re connection done.
Even though I explained that the lady before offered to take only half to get reconnection she insisted that I now have to pay pretty much the full amount. got nowhere with my begging and she just said " ïf you dont want to pay then i am just going to end the call" - and so she did. By the way almost 5 yrs of service and i have never let bills get to this. this is loyalty.
There is NO care anymore.. its all about the money.
anyway, guess other retailers must be same. but i doubt they will disconnect for just $700 (that actually included the bill due end of this month too)
Get an answer from our members and QEnergy representatives
Details
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Thank you for the great feedback, Lisa. We're delighted to hear of your positive experience with us. QEnergy always aim to do our best to provide an excellent customer experience and receiving this ty...
Read morepe of feedback is very rewarding. Always feel free to contact us via live chat at www.qenergy.com.au , email on service@qenergy.com.au or calling 1300 QENERGY if you need any assistance. Your QEnergy Team