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QEnergy
- 7 reviews
- 6 likes
Increased Tariffs. Updated review
Like every other power supplier, QEnergy have increased their rates. Mine went up 42% from my initial rates in January. However QEnergy tried to hold the increase off as long as possible. I've been using the Victorian Government Energy site and rates from the top suppliers seem to be in a state of flux. A couple of them increased rates on 1 July and then revised them again on 22 July. Even now the new QEnergy rates are only 10% dearer than the best supplier on the Vic Govt Energy site. So from my point of view, for a small supplier they seem to be trying to do the right thing with customers. I'm staying with them until things stabilise a bit and prices settle down.
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- 6 reviews
- 2 likes
After 1 month massive price hike
Signed up for the competitive rates and fact could monitor usage via dashboard.
Told that monitor not available as yet and check website updates -- There are no updates on website or completely hidden.
After being with them a month they've increased prices MASSIVELY; now they're one of the most expensive suppliers.
From 0.49 daily rate to 107.53.
Already transferring away.
Don't sign up with this mob; they promise prices and after first bill slug you with a massive increase
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Dear Cheese-It,
We apologise our online Portal is still requiring some development in certain areas of functionality and we recognise this is an important add on feature for customers that we are yet to complete. ...
Read moreIn 2020, the Victorian Government introduced Price Certainty rules, which govern when electricity retailers that operate in Victoria can change customers electricity prices. This change happens on 1 August each year which is one month after network tariff prices change. The current uncertainty and volatility in the wholesale electricity prices, as being discussed widely in the media and impacting all Retailers, has made it impossible for us to avoid passing on these costs to our customers. QEnergy hope these challenges across the electricity market are resolved as soon as possible. We are sorry we could not hold your rates for a longer period and that we had to make changes. The QEnergy Team- 6 reviews
- 1 like
Attractive rates that disappear after 1 bill
I recently signed up for Q energy and my first bill looked great as it was substantially cheaper than my old provider. However I have just received notice that the rates will more than double in 1 months time. These rates are higher than I paid with the prior provider. now I am shopping again for a cheaper rate and will be on my third provider in 3 months.
- Incentivised Review No
- ServicesElectricity
Dear Victoria,
We are truly disappointed we could not hold your rates for a longer period and that we had to make changes. For customers on variable rate contracts, all retailers that operate in Vict...
Read moreoria are only generally able to change rates once a year. In 2020, the Victorian Government introduced Price Certainty rules, which govern when electricity retailers that operate in Victoria can change customers electricity prices. This change happens on 1 August each year which is one month after network tariff prices change. Although QEnergy have always prided ourselves in offering competitive rates, due to the current volatility and increase in wholesale electricity prices that is impacting all Retailers, we are unable to avoid passing these costs through to our customers. We have provided the required notice of these changes so customers have an opportunity to compare alternative offers available in the Market.- 3 reviews
- 1 like
All Lies!
I tried to switch to an offer from the compare energy government website. When I was redirected to the q energy website the offer changed. When I rang up about it, I was told it had to do with meter recognition even though I entered the nmi number on the govt website. And there is no information regarding meter recognition or algorithms on the q energy website. Dont waste your time.
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Dear Sam,
We apologise you feel your experience was not transparent, we certainly do not want customers to feel this way. ...
Read moreTo provide a bit further clarification, the Victorian Energy Compare website does not recognise a customer’s tariff when populating the offer, it only provides the lowest rates available in that postcode and gives the user the top offers as the first search result. This means it is not specifically referencing the tariff the user may have at the site. QEnergy’s Mini Me rates are tariff specific and designed to be site-specific based on a customer’s full site address, which means the limitation on the Victorian Energy Compare site does not, at first search, show the site-specific results and that is the reason for some variances between that website and the results of the rates provided when a customer signs up on QEnergy’s sign up Portal. Customers can see their specific QEnergy site results and rates by filtering search results on the Victorian Energy Compare website and we can certainly help walk through this with customers so there is no confusion or concern. Please feel free to reach out to us via email at service@qenergy.com.au or live chat at www.qenergy.com.au if you wish to discuss further. The QEnergy TeamFind out how QEnergy compares to other Energy Providers
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Terrible customer service and not good price
Got email notified rate increased about a month ago. So compared offer at government website www.service.nsw.gov.au, found much cheaper offer and decided to switch. Just before switchover day, I got my bill from Qenergy with estimated meter reading. Therefore, waited few days after the switchover and called Qenergy customer support with the actual meter reading, requested for my final bill according to my actual final reading. They claimed to will have revised bill sent out within 24-48 hrs. But after a month, nothing happened. Chased & called up twice, same reply, same results - nothing happened. Worst is they keep sending me the incorrect invoice with due date and threaten it will be sent to debt collector by then.
- Rates and Fees
- Incentivised Review No
- ServicesElectricity
Great Customer Service
I had my electricity connected with Q Energy about 6 months ago and I can honestly say thatI have had the best experience with them. From getting connected to speaking to customer service, everything has been a breeze. The power bills are also a lot cheaper than with Ergon
- Incentivised Review No
- ServicesElectricity
Hi Gladstonemum,
Thank you for taking the time to provide this feedback. Our customer's experience is extremely important to us and we always strive to do our best and it's great to receive positive ...
Read morefeedback. We thank you for your recommendation, and if you ever need assistance, please feel free to contact us via live chat at www.qenergy.com.au or email at service@qenergy.com.au by calling 1300 69 89 92.Use our energy plans comparison tool
Great Service and Simple!
Recently changed from AGL due to the significantly cheaper supply charges. The whole process has been incredibly easy and smooth! I used their live chat and spoke with Lysa who was really helpful and gave me some creative ideas when I mentioned I didn't have a printer to fill out the form!
So far so good!
- Customer Service
- Incentivised Review No
- ServicesElectricity
Hi Tanja,
Thank you for the great feedback Tanja! We're delighted to hear Lysa impressed you and was able to help. Our Team always strive to do their best for our customers. We thank you for your rec...
Read moreognition and if you ever need assistance, please always feel free to contact us via live chat at www.qenergy.com.au or email at service@qenergy.com.au by calling 1300 69 89 92.Related Articles
- 5 reviews
- 1 like
Trash
Signed up and got first bill missing concession, no apology. Tried to ring, eventually got through but was told they would have to ring me back which would take 3 - 5 business days for someone to be available. Tried website, no portal or login available despite comments below from 9 months ago, saying it would be available in a matter of weeks. WORST OF ALL, I came from a provider who billed quarterly and was told that they bill monthly and have no flexibility or options AT ALL! unlike other providers. Won't be staying.
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We apologise for any miscommunication; however, our Market Contract document does advise the billing will be on a monthly schedule where a basic meter is not installed at site. Our Online Customer Por...
Read moretal should be available to you so please let us know if you would like us to have a team member review this with you to assist you with any login issues you may be experiencing. As a small retailer we don’t have the flexibility to change billing from monthly to quarterly as we bill you on the cycle and timeframe your Network provide the reads to us. This means we also have to meet these cycles of payment to the Network and therefore we cannot hold customer reads and billing for 90 days. QEnergy understand if this does not meet your needs and we apologise for the confusion. The QEnergy Team- 4 reviews
- Verified
Great Service!
Im extremely happy with QEnergy.
The staff have been very helpful and sorting out another retailers mess.
The setup process was quick and easy.
The rates are good too :)
Highly recommend.
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Hi Greg F,
Thank you for the great feedback! We're delighted to hear we have impressed you with our customer service and rates. Our Team always strive to do our best for our customers, and it's great...
Read more to receive feedback. We thank you for your recommendation, and if you ever need assistance, please feel free to contact us via live chat at www.qenergy.com.au or email at service@qenergy.com.au by calling 1300 69 89 92.Find out how QEnergy compares to other Energy Providers
Know better, choose better.
- 2 reviews
- 2 likes
Time to move on
I have been with this company for nearly 7 years. At first competitive and good even though not being able to pay with a card is lame in 2022.
Watching my rates creep up I asked for a review in Jan and got a very very average retention response that took a week to get back to me and then was pretty unhelpful. Today I got a notice everything was going up. Seems they did this to their Mojo customers 2 months ago.
Service to Property +7c
Peak Consumption +4c
Shoulder Consumption +4c
Off Peak Consumption +11.68c!!!
This makes them hugely more expensive than their competitors and I just switched and got my daily charge down a staggering 30c. Good luck staying in business QEnergy.
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Dear Kororo,
Thank you for your feedback. We recently had to reflect a rate change to some of our customer base, as
like all businesses, at times, we may need to adjust our rates to respond to market...
Perhaps explain to your customers exactly what these 'market influences' and 'commercial factors' are cause as far as I can see you sent the same email to your Mojo customers 2 months back. All you ar...
Read moree doing is reselling Ausgrid, so why can everyone else do that for significantly less than you apparently can. If you 'value' the loyalty I have shown, this is quite a canned and bizarre response to what the reality is. You've made no attempt to retain me, so I am glad to have gone.Use our energy plans comparison tool
- 3 reviews
- 1 like
Happy with service and support
New power connection to home. Set up and communication was all very easy with helpful, prompt and clear assistance from consistent support team member (Alex Padilla) when issues arose. Thank you!
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Thank you for the wonderful feedback. We are happy to have you in the QEnergy family and very delighted to hear of your positive experience with our Sales Team. We love to celebrate and recognise grea...
Read moret feedback and we will be sure to pass on your kind words. Always feel free to contact us via live chat at www.qenergy.com.au, email on service@qenergy.com.au or calling 1300 69 89 92 if you need any assistance. Your QEnergy Team- 2 reviews
Good service!
Micko is the best. Online customer service can always be resolved by him in a short time.
Many thanks! The transfer is smooth and quick.
By the way, the rate is also reasonable for electricity!
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Dear Wendy
Thank you for the glowing review! We really appreciate you taking the time to post this review and recognise Micko and we will be sure to pass this on. Welcome to the QEnergy family. If...
Read more you have questions at any time, please feel free to contact us via live chat at www.qenergy.com.au, via email at service@qenergy.com.au or call 1300 69 89 92.The reviewer stated that an incentive was offered for this review
Find out how QEnergy compares to other Energy Providers
Know better, choose better.
- 11 reviews
- 8 likes
- Verified
Great rates, reliable service, but their online portal stinks
TL;DR If all you want is some really good rates, I couldn't find any better (at least when I signed up 6 months ago). If you want a functioning online portal where you can monitor your usage, I'm afraid you can't get that here.
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Been with QEnergy for about 6 months now and they are definitely a great energy retailer. I had a door-knocker visit to install an energy reader on our meter a week ago (for monitoring usage in real time) and he commented that our rates were far and away the best in the street, which is either a huge credit to QEnge...
Read morergy or a damning indictment on my neighbours! Once upon a time I would have said the best energy retailer is one you can comfortably forget about until the bill comes and know you're not going to get any big surprises. That's definitely the case here. However, these days with smart meters that can monitor your usage across the day, a good retailer also needs to have an online portal that allows you to view your usage so you can modify your behaviour. Unfortunately QEnergy fails here. They do have a portal for usage monitoring, but it stopped functioning a week or two after I joined. When I contacted them they said they knew about the issue and were working on it. 6 months later, no change, so it's clearly not a priority. As mentioned above, I now have a device on my meter that does what I need, but if you don't have one of those and you want to monitor your usage, you won't be able to do that with QEnergy.- Transparency
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Thank you for the detailed and candid review; we are glad to hear we have impressed you with our rates and service!
We certainly understand and recognise the flexibility and added benefits a robust C...
Read moreustomer Portal offers customers. We too are disappointed this has been delayed and it has been moved up our priority list. To be honest, we don’t have a completion date to provide at this time however we will be sure to share the good news with our customers when this completes, as we know the value it adds to customers’ experience. If you have further queries please always feel free to contact us at service@qenergy.com.au, message us via our live chat at www.QEnergy.com.au or call 1300 69 89 92 we’ll be happy to help.Use our energy plans comparison tool
A wonderful example of great customer service.
to my surprise my power to the Unit I am renting was unexpectedly cut off. Ergon Energy just told me they couldn't help. I contacted QEnergy early the next morning and got a very helpful lady and she started the ball rolling for me. Later in the day I spoke with Ingrid and she also was very helpful and pushed my case along. Then I spoke to Micko and he was incredible. He even stayed on the phone while I completed the online section of the application. If he had not done that I would not have been able to complete the process at all, as my...
Read more address is an unusual one that the system would not have accepted except for Micko. I will have my power back within 30 hours. To top it off I also got a call checking if everything had gone through ok. Thank you to the four people in QEnergy I spoke to........wonderful service.- Transparency
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Hi Gary,
Thank you, we are happy to have you in the QEnergy family and very glad to hear we have impressed you with our service. We really appreciate you taking the time to review your experience with...
Great, would recommend
The rates are the lower end of the market, and have never had any problems at all. There are never any dodgy charges on the bill and I'm happy that we went with this provider.
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Thank you for the great feedback, Oliver. We're delighted to hear of your positive experience with us. Our aim is always to be competitive and provide our customers great customer service, so we are t...
Read morehrilled to hear we are achieving this for you. If you have questions at any time, please feel free to contact us via live chat at www.qenergy.com.au, via email at service@qenergy.com.au or by calling 1300 QENERGY. QEnergy TeamQuestions & Answers
There is not information on the dashboard, the way excess solar energy is accounted?? How do we know the way solar energy accounting is done??
What is your relationship with MOJO POWER P/L and why has it not been disclosed?
My daughter has recently passed away and we have only now discovered she is with Qenergy. Please contact me regarding the cancellation of her account. I am her mother and next of kin. We have a Death Certificate. We have cleared the unit and handed back the keys, but I think we should get the electricity shut off. Thanking you Jeanette Mole.
Hi Jeanette,
We are truly sorry for your loss. Please feel free to let us know how we can be of assistance. We may need you to contact us and provide the account reference number so we can assist you...
Read more immediately. You may email us at service@qenergy.com.au or via live chat at www.qenergy.com.au. Alternatively, call us on 1300 698992.Get an answer from our members and QEnergy representatives
Details
Category | Energy Providers |
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Services Provided | Electricity |
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Hi Boba,
Thank you for positive review and your understanding during these challenging times across the Australian Energy Market. We value your loyalty with QEnergy and are truly sorry it was not pos...
Read moresible at this time to maintain the same Market Contract rates on the tariff associated with your property. QEnergy, hope these current challenges across the market are resolved as soon as possible and we can again offer competitive rates, creative products, and our great customer service to customers.