Great customer service combined with a real low daily connection fee matched with very competitive electricity charges. Only disappointment is their low solar rebate of 10.2 cents feed in to the grid.
Since switching to them the last 2 invoices have surprised us how low they have been.

There could never be enough character space to describe the inefficiency, in fact no, the stupidity within this organization. Blinded by the apparent offer of saving up to approx. $30 a quarter (I know I wonder why on earth i thought it was worth $10 a month when i revisit the pain it was to even get them to honor the rate obtained on the compare energy site. I should have realized then it could not get any better if they were stumbling at even offering the rate they have put out. Seriously people, let me show a random act of kindness. Don't do...

I recently switched from another provider and had some questions which were answered by the online chat team. Very happy with my decision to make the switch. Concession discount was applied and a retrospective discount will be added to my next bill, unlike my previous provider.

The power has been fine, even though we've been in this home 47 years. After some hitches in 2015, after I have lost my husband, you managed to get on top of it and it has been steady. Thank you QEnergy.

1. Every time we contact them they do not answer and return the call multiple days later.
2. Customer service agents are terrible and have no knowledge of their invoicing or how to appropiate speak with customers
3. Continuously overcharge or don't issue invoices - including double charging us for a single period

All round terrible supplier and would not recommend!!

Currently receiving financial hardship help from QEnergy, and they have been very helpful, caring and consistent with call-backs. They have been wonderfully understanding of my situation and I would definitely recommend their service to anyone. Thankyou Evy from QEnergy :)

Regularly advised QEnergy I was not receiving bills. Got 6 months of bills to be paid in 3 days. So much for my honesty. Just an apology for the "inconvenience" Their English is poor.

I attempted to sign up but website told me they already had an existing account linked to my email address. Then I was worried that my email account had been hacked. This had never happened to me before and l had never signed up for QEnergy before. I used their online conversation window to try and sort out the problem. Their operators have very poor English comprehension and I was typing for over an hour trying to communicate the problem, with the operator saying that they had to seek answers from another manager. They don’t know what they are...

Still waiting to hear back from the Q Energy customer service team to finalise our solar connection, followed their process, no follow up. They haven't responded to emails or phone messages

Tried to talk to a representative of QEnergy but ended up talking to their call centre in the Phillipines.. after the first person not knowing anything at all about power supply I thought I had a trainee so I rang again and talked to another - this guy was worse !!! .. The only thing he knew was to say send an email - I asked how can I talk to someone in Aistralia & this seemed like a totally foreign concept .. I’m moving all my accounts to a company that I can talk to (in English)

I found an offer on the Victorian Government energy compare website which was very competitive.
After several attempts to contact them, starting with ringing the call centre,and using web chat,
my experience was awful. Call centre staff could not speak proper English, were extremely unprofessional, and had no knowledge whatsoever of their products.
After web chat, I found this offer was misleading to say the least.
Don't go there!

Have contacted my current provider to stop the transfer. I have tried to contact qenergy via email & telephone. Today I finally spoke to someone and there was no record of my sign up on their system, even though I gave the customer number. They found no record of d.O.B. Mobile or the customer number which I repeated 4 times.
Useless company. Stay away. No customer service at all.

its very bad to deal with, hard to talk to someone, or someone that knows how to help you needs to improve customer service for me to want to be a customer

Have been trying over the last week to sign up to the new MiniMe plan and the online portal was throwing up an error with my address. I tried calling the customer service and they stated the sales team were busy and would call back but it would be better if I engaged with the chat function online. I proceeded to do this and was told by agent on chat that he couldnt fix my issue so he would get a supervisor to call within three working days. On the third working day, I re-engaged with chat after not getting a call and that person (same as I had ...

Again q energy is gonna take all our instalment payments as there is an error in there billing system this only ever happens every time we get in front with our payments It doesn’t make sense ,i will be switching back to ergon energy 3 times now with q energy is enough stay clear of this company now q energy saying we will get multiple bills such a scamming company

There are two components your electricity bill - 'cents per kilowatt' and 'service charge per day'. In 2019, it was 20.599 cents per kilowatt and $0.83 service charge per day. On the last bill (21/09/2020), it rocketed to 25.5827 cents per kilowatt and $1.04 service charge per day. That's a 20 - 25% increase in less than 12 months. I'm now changing to another supplier that has electricity at the old rates.

I was struggling to understand my latest bill, thought it had gone up 10%, but Dory simply explained they incorporated the 10% GST on the rate., rather than at the end of the bill.. derr...so no change thank you!

Really impressed by this company. Mainly contacted them via their chat service and all employees I've dealt with have been fantastic. We were with them for a few years and they quickly and efficiently dealt with issues such as changing Controlled Load and installing smart meter. I unfortunately had to transfer to a different company after installing solar panels because their solar tariff is very low. Am now with AGL and QEnergy service is head and shoulders above that company. If they raised their solar tariff I would move back without hesitation. Highly recommended.

I have domestic power with solar. 2 days to issue a bill post meter read but 3 weeks to partially correct an error they made. Interestingly both original error and remaining error in their favour. No one is interested in solving the problem quickly. They owe me a significant refund and the delays and accounting errors seem suspicious.
Company has a Brisbane address but all dealings are through an offshore call centre where workers address problems by sending emails to other workers.
Would not recommend.

We have had accounts in multiple states with QEnergy for 6 years. So far no issues until recently. With one of our VIC ones they internally changed us from fixed rate to variable rate (without notifying us) and then a price hike began. Even though we had an agreement for 32.23 c/kWh (I know, expensive area) they charged us 54.2443 c/kWh for Step 1 and 67.64.01 c/kWh for Step 2 (which is +35% more than the VIC Default Offer price!) When I rang them up, I was explained that after they sent out the agreement, there was a price increase ... and the...