- Verified customer
One of the best or the best electricity rates in Victoria
Great customer service combined with a real low daily connection fee matched with very competitive electricity charges. Only disappointment is their low solar rebate of 10.2 cents feed in to the grid.
Since switching to them the last 2 invoices have surprised us how low they have been.
Appalling awful disastrous comedy of errors this organization is a red hot mess
There could never be enough character space to describe the inefficiency, in fact no, the stupidity within this organization. Blinded by the apparent offer of saving up to approx. $30 a quarter (I know I wonder why on earth i thought it was worth $10 a month when i revisit the pain it was to even get them to honor the rate obtained on the compare energy site. I should have realized then it could not get any better if they were stumbling at even offering the rate they have put out. Seriously people, let me show a random act of kindness. Don't do...it, its been 8 weeks and i have just resigned wit my former retailer, and I still don't have a single bill from these people. I could go on and on and list every single issue and every unreturned call. I mean they cant even answer the phones and when you leave a voicemail it takes days if they do return your call. This is a science experiment of what happens when a monkey and a donkey breed and think they can run a power company
Great customer service
I recently switched from another provider and had some questions which were answered by the online chat team. Very happy with my decision to make the switch. Concession discount was applied and a retrospective discount will be added to my next bill, unlike my previous provider.
Thank you Evie, for being so helpful and thorough... You made my morning sunny
The power has been fine, even though we've been in this home 47 years. After some hitches in 2015, after I have lost my husband, you managed to get on top of it and it has been steady. Thank you QEnergy.
Terrible service, complete lack of competence and continuously overcharge us or don't issue invoices
1. Every time we contact them they do not answer and return the call multiple days later.
2. Customer service agents are terrible and have no knowledge of their invoicing or how to appropiate speak with customers
3. Continuously overcharge or don't issue invoices - including double charging us for a single period
All round terrible supplier and would not recommend!!
Good customer service, call back on time, great financial hardship assistance
Currently receiving financial hardship help from QEnergy, and they have been very helpful, caring and consistent with call-backs. They have been wonderfully understanding of my situation and I would definitely recommend their service to anyone. Thankyou Evy from QEnergy :)
I attempted to sign up but website told me they already had an existing account linked to my email address. Then I was worried that my email account had been hacked. This had never happened to me before and l had never signed up for QEnergy before. I used their online conversation window to try and sort out the problem. Their operators have very poor English comprehension and I was typing for over an hour trying to communicate the problem, with the operator saying that they had to seek answers from another manager. They don’t know what they are...doing!! Their website obviously has operation faults, as I made NO mistakes in typing my details. In the end I asked for them to remove my information and they sent me an email saying that my account? was cancelled and that my former supplier was still in effect. (I did not know I had an account as the sign up hadn’t worked and I had got an error message.)The rates might be good on paper but this company is promising what it CANNOT deliver in service!! If it seems to good to be true, it probably is. It doesn’t deserve even one star.
Extremely poor customer service
Still waiting to hear back from the Q Energy customer service team to finalise our solar connection, followed their process, no follow up. They haven't responded to emails or phone messages
Worst customer service
Tried to talk to a representative of QEnergy but ended up talking to their call centre in the Phillipines.. after the first person not knowing anything at all about power supply I thought I had a trainee so I rang again and talked to another - this guy was worse !!! .. The only thing he knew was to say send an email - I asked how can I talk to someone in Aistralia & this seemed like a totally foreign concept .. I’m moving all my accounts to a company that I can talk to (in English)
I found an offer on the Victorian Government energy compare website which was very competitive.
After several attempts to contact them, starting with ringing the call centre,and using web chat,
my experience was awful. Call centre staff could not speak proper English, were extremely unprofessional, and had no knowledge whatsoever of their products.
After web chat, I found this offer was misleading to say the least.
Don't go there!
Have contacted my current provider to stop the transfer. I have tried to contact qenergy via email & telephone. Today I finally spoke to someone and there was no record of my sign up on their system, even though I gave the customer number. They found no record of d.O.B. Mobile or the customer number which I repeated 4 times.
Useless company. Stay away. No customer service at all.
Can't even sign up!
Have been trying over the last week to sign up to the new MiniMe plan and the online portal was throwing up an error with my address. I tried calling the customer service and they stated the sales team were busy and would call back but it would be better if I engaged with the chat function online. I proceeded to do this and was told by agent on chat that he couldnt fix my issue so he would get a supervisor to call within three working days. On the third working day, I re-engaged with chat after not getting a call and that person (same as I had ...spoken to before) asked me to retry online, which again did not work. His solution was to try again in three days online (hardly a solution!). I asked to speak to his supervisor who stated that the online portal is down and there is no way to manually register new customers and their solution was the same as the other attendant... try again in 2-3 days. How this is a solution I have no idea.. I dread to think what their service is like when they have you as a customer given I cant even get to that point.....
Again in front with our instalment payments
Again q energy is gonna take all our instalment payments as there is an error in there billing system this only ever happens every time we get in front with our payments It doesn’t make sense ,i will be switching back to ergon energy 3 times now with q energy is enough stay clear of this company now q energy saying we will get multiple bills such a scamming company
Qenergy - the Covid Rorter.
There are two components your electricity bill - 'cents per kilowatt' and 'service charge per day'. In 2019, it was 20.599 cents per kilowatt and $0.83 service charge per day. On the last bill (21/09/2020), it rocketed to 25.5827 cents per kilowatt and $1.04 service charge per day. That's a 20 - 25% increase in less than 12 months. I'm now changing to another supplier that has electricity at the old rates.
excellent help from Dory..thank you
I was struggling to understand my latest bill, thought it had gone up 10%, but Dory simply explained they incorporated the 10% GST on the rate., rather than at the end of the bill.. derr...so no change thank you!
- Verified customer
Excellent and knowledgeable customer service.
Really impressed by this company. Mainly contacted them via their chat service and all employees I've dealt with have been fantastic. We were with them for a few years and they quickly and efficiently dealt with issues such as changing Controlled Load and installing smart meter. I unfortunately had to transfer to a different company after installing solar panels because their solar tariff is very low. Am now with AGL and QEnergy service is head and shoulders above that company. If they raised their solar tariff I would move back without hesitation. Highly recommended.
Very poor service.
I have domestic power with solar. 2 days to issue a bill post meter read but 3 weeks to partially correct an error they made. Interestingly both original error and remaining error in their favour. No one is interested in solving the problem quickly. They owe me a significant refund and the delays and accounting errors seem suspicious.
Company has a Brisbane address but all dealings are through an offshore call centre where workers address problems by sending emails to other workers.
Would not recommend.
disappointed after being long time customer
We have had accounts in multiple states with QEnergy for 6 years. So far no issues until recently. With one of our VIC ones they internally changed us from fixed rate to variable rate (without notifying us) and then a price hike began. Even though we had an agreement for 32.23 c/kWh (I know, expensive area) they charged us 54.2443 c/kWh for Step 1 and 67.64.01 c/kWh for Step 2 (which is +35% more than the VIC Default Offer price!) When I rang them up, I was explained that after they sent out the agreement, there was a price increase ... and the...n I asked how come the other agreements are all ok, and the price is adhered to, they come up with all sorts of explanations. My tip: always check your electricity bills and compare with your contract and act immediately.
Questions & Answers
My daughter has recently passed away and we have only now discovered she is with Qenergy. Please contact me regarding the cancellation of her account. I am her mother and next of kin. We have a Death Certificate. We have cleared the unit and handed back the keys, but I think we should get the electricity shut off. Thanking you Jeanette Mole.
We are truly sorry for your loss. Please feel free to let us know how we can be of assistance. We may need you to contact us and provide the account reference number so we can assist you immediately. You may email us at firstname.lastname@example.org or via live chat at www.qenergy.com.au. Alternatively, call us on 1300 698992.
How can I switch to your company?
Hi Ann, you may call us at 1300 QEnergy or visit our website qenergy.com.au to see our latest offers.
-Your QEnergy Team
why would you want to switch to them.... I only owed them $700/ and was disconnected. Yes, I fell back with my payments, but I have a good reason " I had no money ". and now.... no electricity. I called them and was told that if I can pay half at the time of call they can put in the request for re connection which will take any time between 24 - 48hrs and the full balance must be paid the next day. Since i was still struggling financially I asked if I pay the requested half now can the balance please be made $100 a week (next 3 weeks) to which she said, I will have to put you through to the supervisor. When the supervisor came on she just rudely said, as they have been patient for the last few months I have only ONE option and that is to pay the full amount to get re connection done.
Even though I explained that the lady before offered to take only half to get reconnection she insisted that I now have to pay pretty much the full amount. got nowhere with my begging and she just said " ïf you dont want to pay then i am just going to end the call" - and so she did. By the way almost 5 yrs of service and i have never let bills get to this. this is loyalty.
There is NO care anymore.. its all about the money.
anyway, guess other retailers must be same. but i doubt they will disconnect for just $700 (that actually included the bill due end of this month too)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.