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QEnergy
3.6 from 287 reviews · View Statistics

Reviews

3.6

286 reviews
5
(161)
4
(30)
3
(2)
2
(6)
1
(87)
  • Transparency
    1.7 (18)
  • Customer Service
    2.0 (20)
  • Rates and Fees
    1.9 (18)
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Extremely poor customer service

published

Still waiting to hear back from the Q Energy customer service team to finalise our solar connection, followed their process, no follow up. They haven't responded to emails or phone messages

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Dmac

DmacSydney, NSW

Worst customer service

published

Tried to talk to a representative of QEnergy but ended up talking to their call centre in the Phillipines.. after the first person not knowing anything at all about power supply I thought I had a trainee so I rang again and talked to another - this guy was worse !!! .. The only thing he knew was to say send an email - I asked how can I talk to someone in Aistralia & this seemed like a totally foreign concept .. I’m moving all my accounts to a company that I can talk to (in English)

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Kerry T

Kerry TVictoria

  • 2 reviews
  • 4 likes

Dreadful

published

I found an offer on the Victorian Government energy compare website which was very competitive.
After several attempts to contact them, starting with ringing the call centre,and using web chat,
my experience was awful. Call centre staff could not speak proper English, were extremely unprofessional, and had no knowledge whatsoever of their products.
After web chat, I found this offer was misleading to say the least.
Don't go there!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
3 comments
QEnergy
QEnergy TeamQEnergy
Kerry T
Kerry T
QEnergy
QEnergy TeamQEnergy
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Incompetent company

published

Have contacted my current provider to stop the transfer. I have tried to contact qenergy via email & telephone. Today I finally spoke to someone and there was no record of my sign up on their system, even though I gave the customer number. They found no record of d.O.B. Mobile or the customer number which I repeated 4 times.
Useless company. Stay away. No customer service at all.

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy
mp9ab

mp9abAU

  • 2 reviews
  • 2 likes

terrible customer service

published

its very bad to deal with, hard to talk to someone, or someone that knows how to help you needs to improve customer service for me to want to be a customer

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
2 comments
QEnergy
QEnergy TeamQEnergy
mp9ab
mp9ab

its so bad i do not know how you are in business, might be cheap but the customer service will make you understand why its cheaper than most others , if you like dealing with people from another country this is for you

Kane

KaneGreater Melbourne (Metropolitan), VIC

Can't even sign up!

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy
Mark S.

Mark S.

  • 5 reviews

Again in front with our instalment payments

published

Again q energy is gonna take all our instalment payments as there is an error in there billing system this only ever happens every time we get in front with our payments It doesn’t make sense ,i will be switching back to ergon energy 3 times now with q energy is enough stay clear of this company now q energy saying we will get multiple bills such a scamming company

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
2 comments
QEnergy
QEnergy TeamQEnergy
Mark S.
Mark S.

Contact escalate team what a joke no one answers you says all crap about covid to contact online liars cheaters dont trust this company at all avoid at all costs i have made application to ergon energy to come back to them

Jay

JayNew South Wales

  • 3 reviews
  • 2 likes

Qenergy - the Covid Rorter.

published

There are two components your electricity bill - 'cents per kilowatt' and 'service charge per day'. In 2019, it was 20.599 cents per kilowatt and $0.83 service charge per day. On the last bill (21/09/2020), it rocketed to 25.5827 cents per kilowatt and $1.04 service charge per day. That's a 20 - 25% increase in less than 12 months. I'm now changing to another supplier that has electricity at the old rates.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
2 comments
QEnergy
QEnergy TeamQEnergy
Jay
Jay
Jeffrey D.

Jeffrey D.Illawarra, NSW

excellent help from Dory..thank you

published

I was struggling to understand my latest bill, thought it had gone up 10%, but Dory simply explained they incorporated the 10% GST on the rate., rather than at the end of the bill.. derr...so no change thank you!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy
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  • Verified customer

Excellent and knowledgeable customer service.

published

Really impressed by this company. Mainly contacted them via their chat service and all employees I've dealt with have been fantastic. We were with them for a few years and they quickly and efficiently dealt with issues such as changing Controlled Load and installing smart meter. I unfortunately had to transfer to a different company after installing solar panels because their solar tariff is very low. Am now with AGL and QEnergy service is head and shoulders above that company. If they raised their solar tariff I would move back without hesitation. Highly recommended.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy
John S

John SSouth East Queensland, QLD

Very poor service.

published

I have domestic power with solar. 2 days to issue a bill post meter read but 3 weeks to partially correct an error they made. Interestingly both original error and remaining error in their favour. No one is interested in solving the problem quickly. They owe me a significant refund and the delays and accounting errors seem suspicious.
Company has a Brisbane address but all dealings are through an offshore call centre where workers address problems by sending emails to other workers.
Would not recommend.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy

disappointed after being long time customer

published
Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy
wontbudge

wontbudgeSydney, NSW

  • 2 reviews

Be careful when leaving

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
QEnergy
QEnergy TeamQEnergy

Terrible Service Provider

published

Would not recommend this energy company as they are completely unreliable. I was charged $600 for my energy bill even though there was no one living in the apartment for the first month of the quarter. The next bill we got was $200. When we called up to ask them why there was such a huge discrepancy they tried to blame it on us but we hadn't changed our energy consumption at all. Very very disappointing with this service. Avoid at all costs.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Helen D.

Helen D.South East Queensland, QLD

Overbilling is regular and hard to check.

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
QEnergy
QEnergy TeamQEnergy
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Ivan

Ivan

  • 3 reviews
  • 4 likes

Poor Service - Stay Away

published

We used this company for our business.
Has been nothing but difficult.
Pricing is not competitive.
Bills are late and then you are bombarded with requests for money and a thousand calls.
When billing issues are raised , they get defensive and never provide a solution.
Upon closing the account, they don't do it in a timely manner and then blame Ausgrid whilst still charging usage charges. Continually threaten collections and aggressive phone harassment.
Customer service is poor when trying to settle and resolve account.
Stay away - there are better providers - with local based operators as opposed to what this company provides.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Nick

NickSouth East Queensland, QLD

  • 5 reviews
  • 6 likes
  • Verified customer

Dishonest. Increased price twice by over 30% within 2 months.

published

After being with QEnergy for some time, they have jacked price up twice within 2 months by way over 30%. Wich made them the most expensive on the market.

Plus every time they have done price change is in the middle of the billing period, so even if you change the provider, you have to pay higher rate for the last quarter.

Dishonest.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
2 comments
QEnergy
QEnergy TeamQEnergy
Nick
Nick

No miss-communication took place, just pure dishonesty.

Steve S.

Steve S.Sydney

  • 29 reviews
  • 17 likes

There are better deals around and better customer service from other provider

published
Incentivised ReviewNo
ServicesElectricity
Quoc L.

Quoc L.South East Queensland, QLD

Not sending out my bill and demanding the payment

published

This is the second time this has happened they dont send a bill and put me straight to collection notice im going to change provider as soon as possible this is not good enough.

Incentivised ReviewNo
ServicesElectricity
2 comments
QEnergy
QEnergy TeamQEnergy
Quoc L.
Quoc L.

So why are you sending a collection notice if i dont get my statemants with that email for my power bill i would pay it if i had it. it doesn't make sense like i said this is not the first time.

No answer on their phones just asks to leave a message

published

No answer on their phones just asks to leave a message and currently need a new meter as my solar feed in is actuallly adding to my buy in usage

Incentivised ReviewNo
ServicesElectricity
1 comment
QEnergy
QEnergy TeamQEnergy
Page 1 of 15

Questions & Answers

Revco

Revcoasked

What is your relationship with MOJO POWER P/L and why has it not been disclosed?

No answers
Jeanette Mole

Jeanette Moleasked

My daughter has recently passed away and we have only now discovered she is with Qenergy. Please contact me regarding the cancellation of her account. I am her mother and next of kin. We have a Death Certificate. We have cleared the unit and handed back the keys, but I think we should get the electricity shut off. Thanking you Jeanette Mole.

1 answer
QEnergy
QEnergy TeamQEnergy

Hi Jeanette,

We are truly sorry for your loss. Please feel free to let us know how we can be of assistance. We may need you to contact us and provide the account reference number so we can assist you immediately. You may email us at service@qenergy.com.au or via live chat at www.qenergy.com.au. Alternatively, call us on 1300 698992.

Ann

Annasked

How can I switch to your company?

2 answers
QEnergy
Lauren W.QEnergy

Hi Ann, you may call us at 1300 QEnergy or visit our website qenergy.com.au to see our latest offers.

-Your QEnergy Team

ImEm
ImEm

why would you want to switch to them.... I only owed them $700/ and was disconnected. Yes, I fell back with my payments, but I have a good reason " I had no money ". and now.... no electricity. I called them and was told that if I can pay half at the time of call they can put in the request for re connection which will take any time between 24 - 48hrs and the full balance must be paid the next day. Since i was still struggling financially I asked if I pay the requested half now can the balance please be made $100 a week (next 3 weeks) to which she said, I will have to put you through to the supervisor. When the supervisor came on she just rudely said, as they have been patient for the last few months I have only ONE option and that is to pay the full amount to get re connection done.
Even though I explained that the lady before offered to take only half to get reconnection she insisted that I now have to pay pretty much the full amount. got nowhere with my begging and she just said " ïf you dont want to pay then i am just going to end the call" - and so she did. By the way almost 5 yrs of service and i have never let bills get to this. this is loyalty.
There is NO care anymore.. its all about the money.
anyway, guess other retailers must be same. but i doubt they will disconnect for just $700 (that actually included the bill due end of this month too)

Get an answer from our members and QEnergy representatives

Details

CategoryEnergy Providers
Contact Number 1300 44 85 35
Email Address sales@qenergy.com.au
24-Hour Phone Contact No
Online Live Chat No
Services ProvidedElectricity

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