Still waiting to hear back from the Q Energy customer service team to finalise our solar connection, followed their process, no follow up. They haven't responded to emails or phone messages

Tried to talk to a representative of QEnergy but ended up talking to their call centre in the Phillipines.. after the first person not knowing anything at all about power supply I thought I had a trainee so I rang again and talked to another - this guy was worse !!! .. The only thing he knew was to say send an email - I asked how can I talk to someone in Aistralia & this seemed like a totally foreign concept .. I’m moving all my accounts to a company that I can talk to (in English)

I found an offer on the Victorian Government energy compare website which was very competitive.
After several attempts to contact them, starting with ringing the call centre,and using web chat,
my experience was awful. Call centre staff could not speak proper English, were extremely unprofessional, and had no knowledge whatsoever of their products.
After web chat, I found this offer was misleading to say the least.
Don't go there!

Have contacted my current provider to stop the transfer. I have tried to contact qenergy via email & telephone. Today I finally spoke to someone and there was no record of my sign up on their system, even though I gave the customer number. They found no record of d.O.B. Mobile or the customer number which I repeated 4 times.
Useless company. Stay away. No customer service at all.

its very bad to deal with, hard to talk to someone, or someone that knows how to help you needs to improve customer service for me to want to be a customer

Again q energy is gonna take all our instalment payments as there is an error in there billing system this only ever happens every time we get in front with our payments It doesn’t make sense ,i will be switching back to ergon energy 3 times now with q energy is enough stay clear of this company now q energy saying we will get multiple bills such a scamming company

There are two components your electricity bill - 'cents per kilowatt' and 'service charge per day'. In 2019, it was 20.599 cents per kilowatt and $0.83 service charge per day. On the last bill (21/09/2020), it rocketed to 25.5827 cents per kilowatt and $1.04 service charge per day. That's a 20 - 25% increase in less than 12 months. I'm now changing to another supplier that has electricity at the old rates.

I was struggling to understand my latest bill, thought it had gone up 10%, but Dory simply explained they incorporated the 10% GST on the rate., rather than at the end of the bill.. derr...so no change thank you!

Really impressed by this company. Mainly contacted them via their chat service and all employees I've dealt with have been fantastic. We were with them for a few years and they quickly and efficiently dealt with issues such as changing Controlled Load and installing smart meter. I unfortunately had to transfer to a different company after installing solar panels because their solar tariff is very low. Am now with AGL and QEnergy service is head and shoulders above that company. If they raised their solar tariff I would move back without hesitation. Highly recommended.

I have domestic power with solar. 2 days to issue a bill post meter read but 3 weeks to partially correct an error they made. Interestingly both original error and remaining error in their favour. No one is interested in solving the problem quickly. They owe me a significant refund and the delays and accounting errors seem suspicious.
Company has a Brisbane address but all dealings are through an offshore call centre where workers address problems by sending emails to other workers.
Would not recommend.

Would not recommend this energy company as they are completely unreliable. I was charged $600 for my energy bill even though there was no one living in the apartment for the first month of the quarter. The next bill we got was $200. When we called up to ask them why there was such a huge discrepancy they tried to blame it on us but we hadn't changed our energy consumption at all. Very very disappointing with this service. Avoid at all costs.

We used this company for our business.
Has been nothing but difficult.
Pricing is not competitive.
Bills are late and then you are bombarded with requests for money and a thousand calls.
When billing issues are raised , they get defensive and never provide a solution.
Upon closing the account, they don't do it in a timely manner and then blame Ausgrid whilst still charging usage charges. Continually threaten collections and aggressive phone harassment.
Customer service is poor when trying to settle and resolve account.
Stay away - there are better providers - with local based operators as opposed to what this company provides.

After being with QEnergy for some time, they have jacked price up twice within 2 months by way over 30%. Wich made them the most expensive on the market.

Plus every time they have done price change is in the middle of the billing period, so even if you change the provider, you have to pay higher rate for the last quarter.

Dishonest.

This is the second time this has happened they dont send a bill and put me straight to collection notice im going to change provider as soon as possible this is not good enough.

No answer on their phones just asks to leave a message and currently need a new meter as my solar feed in is actuallly adding to my buy in usage