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Quay Australia

Quay Australia

1.6 from 166 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Quay

Reviews

  • Product Quality
    1.8 (83)
  • Return Claim MadeYes (33) · No (61)
  • Shipping
    1.9 (63)
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Debra Kells
Debra KellsPeregian Springs
  • 7 reviews
  • 1 like

Quick Delivery

published

Ordered new glasses case. Arrived within a week. Was kept informed of the delivery. Very happy and would order again.

Product Quality
4/5
Shipping
5/5
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Brooke
BrookeSydney, NSW
  • Verified

Worst company ever

published

ordered on the 2 April was sent tracking the following day it was invalid. They reshipped the item 7 days later this time with an auspost again invalid. It’s now May 2 and I have no glasses nor will they respond to my emails

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Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Alex d
Alex dGreater Melbourne (Metropolitan), VIC

Appalling customer service

published

I placed and order over a month ago. It never arrive (the money was taken). I sent them an emailing and they told me that the ordered wasn’t confirmed on their end and that I would get a refund. I’ve since sent numerous emails and am told over and over again to just keep waiting. I’m still waiting and I’ve received no offer of anything from them. I will never buy from Quay again.

Incentivised Review No
Return Claim MadeNo
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Excellent!

published

Just bought three pairs of glasses, They arrived in three days. Two pairs sunglasses and blue light glasses.
The quality is very good, I’m always buying D&G, now I wanted something more affordable for beach days. When they arrived I was blown away how good they are.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Crappy Company

published

Very bad service. My order says it's been scanned out of Auckland (where the delivery address is) and gone to Wellington (whole different city). They've been no help saying I need to wait 14 days, giving me the same tracking number but all say something different. Today I've found out by the carrier that they've given me the wrong tracking number so PBT are unable to locate it.

Incentivised Review No
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FlickB
FlickB
  • 5 reviews
  • 3 likes

One of the worst online experiences

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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James J.
James J.South East Queensland, QLD

Fraudulent!

published

Called me fraudulent when in fact this company is the problem. Read the hundreds of other reviews from customers in similar positions.

Product Quality
1/5
Shipping
1/5
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nulled
nulledSouth Morang
  • 2 reviews
  • 2 likes

They call their customers Fraud!

published

Recently I bought some item from them and used a coupon code from a publicly available website. They sent the following email, then cancelled the order and started sending spam emails ever since. I never signed up for their emails. Avoid this business.

"Thank you for your recent order with Quay.

Unfortunately​ we are unable to process your order, due to unauthorized use of the promotion. A fraudulent code has been used.

Your order has been cancelled and refunded. Keep a look out for your cancellation email shortly. If you are due for a refund you should expect to see the return within the next 3-5 days."

Product Quality
1/5
Shipping
1/5
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Chris
ChrisMetropolitan Adelaide, SA
  • Verified

Abusive Customer Service

published

Ordered a pair of sunnies for my wife under a Quay promotion. A few days later I find an email accusing me of being fraudulent and terminating my order. Wow - not sure where they get off randomly abusing me like that but darned if I'm ever dealing with them again.

Product Quality
1/5
Shipping
1/5
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Hass
HassSydney, NSW
  • 3 reviews
  • 2 likes

Company trying to get details

published

The fraudulent company trying to get customer details and telling them that you are fraud. Such a shameful act. Never ever will but anything from them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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  • Verified

Worst quality of product and service

published

The title says it all. Don't buy their glasses it is a to torture to oneself. Disgusting service attitude their staff has no manner very disappointing experience.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Disgusting And Dishonest

published

I made a purchase but it was canceled and they accused me of using an unauthorized fraudulent promo code for my purchase. The promo code was created and provided by QUAY AUSTRALIA. Instead of owning up to their mistake, they decide to blame me instead. There are others who were TRICKED into using their "fraudulent" promo code to buy 2 sunglasses for the price of 1 only to have the free pair canceled and be charged full price for 1 pair for sunglasses. To add insult to injury Quay Australia refuses to provide a refund for the purchase.

Disgusting and dishonest business practice!!!!!

Incentivised Review No
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Ven Sel
Ven SelSydney, NSW
  • 2 reviews
  • 4 likes
  • Verified

Company made a mistake - blames customers ... tells you everything

published

Purchased a pair with a code provided by QUAY. Cancelled after they figured it that they made a mistake. No problem - except that they're claiming and I quote "A fraudulent code has been used." Haha - they provided the code ....

Product Quality
1/5
Shipping
1/5
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PG18
PG18Melbourne
  • 35 reviews
  • 56 likes

Receiving emails I don't want

published

I added an item to my cart to see if a promotional code would work. Similar to what some others mentioned, I'm now receiving emails I don't want.

Also, using the term 'fradulent' in a mass email to people that used a code isn't good marketing and lacks tact in my view.

Incentivised Review No
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Insulted by this company. Calling me a fraud.

published

Ordered sunglasses using valid code provided by company. Order was cancelled. Explanation given was calling me a fraud. Poor company. Would not trust them.

Product Quality
1/5
Shipping
1/5
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Questions & Answers

Robbo
Robboasked

Do you actually have a customer service team?

I've been waiting over a month for an answer regarding my order - Order #QA-367457

Goods were damaged upon arrival.

I received a response on twitter, requesting my order number and then radio silence....again.

5 answers
Cassie
Cassie

The only way I got an answer was by commenting on an Instagram post, and I had my refund processed within 2 days.

Em C.
Em C.

Same here. I kept messaging on Instagram and then I got an email response.

Robbo
Robbo

wish me luck, let's see if I get a response.

Laura R.
Laura R.asked

One of my screws fell out of my Jaclyn hulk sunglasses and I can’t find any screws that small. Even an eyeglass store said they couldn’t fix them. How do I get this fixed?

5 answers
Lin Lin
Lin Lin
Quay
Quay A.QuaySend a private message
Quay
Quay A.QuaySend a private message
jesslyn
jesslynasked

The arm on my glasses broke. I need a replacement arm ow do I get it
/ Or will the company just replace them for me? Jesslyn Gegg

2 answers
Abbey
Abbey

You will have to enquire about getting a replacement pair however I doubt they will give you one....

Stephen
Stephen

Forget it. It is unlikely to get a refund or replacement, because they would pass the buck to you even if your glasses arrived damaged.

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Details

CategoryOnline Shops and Optical Retailers
Products / Services OfferedSunglasses
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