I sent back the glasses. I received a confirmation email that the refund has been approved more than one month ago.
No money has been sent back and nobody is following you my several emails

I ordered mine 2 weeks ago and just when i thought they hadnt sent my order it arrived the next day!
could use some help with customer service responses but as for the product goes i wear mine when using my phone and computer and love them. fit well and good look :)

I had to return my glasses as they didn’t suit me and they allowed me to return them and it turns out the glasses were stolen on the way to them which they discovered through the postage receipt weight, they gave me a store credit straight away and were very kind, all my quay sunglasses are great!!

I ordered glasses back in june and it took them 2 weeks to tell me that they messed up on the website and did not have as many glasses as they said which I understand mistakes happen but it shouldn't have taken 2 weeks to be alerted on this. they offered me a redund or glasses of equal value so I asked them for a different pair but they said that this was now out of stock too. This cycle continued for almost 2 months of them saying that they were out of stock despite the glasses being available on the website. I eventually said I will just have a refund so I guess we will see if I actually get one

They will take your money and not provide any product. It is theft and fraud. Ill find a way to take this further. Customer service non existent, avoid this group of theives like the plague.

Customer service is awful. Don’t waste your time or money. They will not respond to emails. No product ever arrived. They take your money but do not send products. FRAUD

After ignoring several emails over 3 months about refund they had approved prior to returning I requested an exchange. They have ignored that request as well. They acknowledged receiving the returned item yet don’t take action upon receiving. guess this is why they don’t have a contact number because it’s easier to ignore emails then phone calls

I purchased one of their more expensive sunnies and received them damaged, after waiting over a month for delivery. I’ve tried multiple times to get some type of response on how I should go about exchanging them for another pair and I keep receiving the same old automated email. At this point it looks has though I’m just going to have to take it as a loss. Very disappointed.

I placed an order (#QA-377978) on the 22nd of May and it was shipped on the 26th of May. The tracking number hasn’t been updated since the 27th of May so I emailed customer service and I still haven’t got a reply from them nor have I received my order. I understand there’s delays but I’ve read reviews and other people aren’t receiving their orders either. No reply from customer service and no refund. Very unhappy.

Purchased a pair of blue-ray glasses as a mother's day present - the lenses were badly scratched - I have been contacting them for A MONTH with no response. Sent 7 emails, tried to contact them through Facebook (only to get an automated response telling me to email), and even called their US and UK stores. Nothing. Their website claims to respond in 7 business days. Their US website claims to respond in 24-48 hours.

They have a 30-day refund policy. I wonder if they're deliberately stalling.

See here for screenshots of some of my attempts at contacting them: https://imgur.com/gallery/bDpF6An

I have sent 3 emails, and 1 message on Facebook asking to process a return, with no reply on any platform and an automatic reply on messenger telling me to email the email address I had already emailed 3 times.
I have sent my order number, and full name as the returns process advises to do.
Absolutely disgusting service and false advertising.

On 6th of May I visited their website and ordered 2 pairs of blue lens glasses. It was delivered this morning and there are several problems in regards to my purchase.

Firstly product code 20493 - instead of hardware tort/clrblt blue lens glasses, I’ve gotten the mlkytortred/clrblt glasses which i was not a fan of the colour. It is obviously not the style of glasses I have chosen and it was still delivered to me.

The final point I want to make point is that the other glasses I have ordered did not arrived. It was the Stranger - CLR/clrblt product code 34361.

Received my brand new sunglasses, only to find a piece of the paint from the frame stuck in the middle on the lens. Not on the outside, but physically in the lens, and that you can see when you look through and wear the glasses. Been emailing them daily as advised by their website, and still no response. Extremely disappointed after being recommended this company to purchase sunglasses from, only to be let down. Then to see so many others in the same position. Should have done more research before committing to the payment and order. Will not be purchasing another QUAY pair of sunglasses ever again.

For the price you pay, the quality is really lacking when compared to over brands! I’d say that Quay are well and truely on the same level as a pair of $5 sunnies purchased at the market. Not impressed

Purchased a pair of sunglasses and the frame is starting rust within 5 months of purchase, unfortunately the warranty is only 3 months!! Apparently you can't wear their sunglasses if it is hot and humid outside, basically it was my fault they rusted. I love the style, shame the quality can't withstand wearing them outside in the heat!! Poor customer service, basically wiped their hands of my email!! Save your money!!