Reviewer Photos & Videos
Our dream pool realised
From the moment we met Terry from Qld Family Pools, his knowledge, professionalism and genuine nature made the decision to proceed easy.
From start to finish each stage progressed as scheduled due to the process in place by Qld Family Pools through their relationship with each of their staff and contractors who each shared the same philosophy of providing the customer with an exceptional outcome.
We have no hesitation recommending Qld Family Pools.
Thanks Terry and crew
Jeff & Kate
Money well spent
Process thought the build was flawless, easy to get in contact with everyone, easy process. We are extremely happy with our pool.
Only hiccup, the pool certification , difficult company to communicate and work with
Thank you so much Queensland family
Value for money and great quality
Our pool build process was smooth, with great workmanship and easily contactable project managers. We have had so many compliments on the quality and look of our pool. All the subcontractors did great work. All recommendations and products were leading edge. We put our trust in QFPS and don’t regret it for a moment. Our pool was finished just in time for summer holidays which made them even more enjoyable. Thanks for helping to transform our front yard!
Too many problems and any we mentioned were the fault of others.
Queensland Pools Feedback/ Review
1. Design appeared good on the plan but was poor. It didn’t take into account important features of the yard.
-There was no discussion about provision for building on a sloping yard at the bottom of a hill. Therefore there are problems after every rainstorm.
-The pool was closer to the neighbours than expected
2. Quality of work was good
3. Communication was poor
Getting rid of soil wasn’t as straightforward as when explained to us.
Very poor response from site visit to discuss fencing & other concerns.
Especially poor responses after completion.
4. Finishing off / tidying up the site was poor
Beautifully designed pool, experienced pool builders, efficient service
We simply love our pool - we are in it daily and visitors tell us it feels like a resort pool! The quality is very high and maintenance is easier than we had expected. Our pool was installed during the challenging months of 2020 and we had to navigate underground pipes which was an added complexity. Their contractors were professional, efficient, and attended on days they were scheduled to. A pool is a very big project and Qld Family Pools expertise meant that the whole process was very smooth. Terry and Mick were always contactable when we needed them.
Our pool is a dream come true!
Thank you to Queensland Family Pools! Our home now looks like a resort that I could only dream about. The sales process was seamless, the advice given was outstanding, and the build was completed without a fault and on time.
Don’t bother looking for any other company as QFP are the best in the business!
We are very happy with our new pool. During the built we added many variations, changed our minds a few times and never had any problems. The pool was completed on time. Terry and Mick were very helpful throughout the whole process.
Just in time for summer
We used Queensland Family Pools to build our pool. We found the sales process seamless, construction process effortless and we are extremely satisfied with the quality of the swimming pool.
We love our pool! Thank you so much
Thank you to Chris, Terry and Mick and the whole team at Queensland Family Pools. We moved to Queensland to enjoy the weather with a pool and we couldn't be happier. Our home now feels like a resort. The team were so helpful with designing and positioning the pool, making sure we got the best we could in the space we had. They offered great advice and all of the people who came to do their various parts of the project were friendly and professional. Particular thanks to the tilers who had a really big job and it all looks amazing. We were updated throughout and are thrilled with the result. We have used it every day and highly recommend Queensland Family Pools to anyone wanting to build a pool.
Thank You for a Great Experience and Great Looking Pool
We want to thank the team at Queensland Family Pools for delivering a fabulous pool that looks good and adds value to the house and backyard. The team and Mick in particular has been very patient throughout the build as we have a small block on a steep hill and the build was challenging from as scheduling and materials storage perspective. The team worked with our builder and nothing seemed to be a challenge and all has gone smoothly.
The team have given us a great experience from speaking to Chris and team at the pool and spa, whilst plan...ning our build to pool design and contract discussions, turning soil to build and then commissioning and handover. Thanks for your advice, flexibility and willingness to work with us. As a first pool owner I was cautious about the process and how much upkeep was required, but the learnings gained through the process and handover process was invaluable. Really happy with our choice to go with Queensland Family Pools. Now it's time to enjoy the pool and so far we have been swimming every day since it was filled.
Great service and pool is first class
From planning through to completion, our experience building a pool with Queensland Family Pools was extremely positive. They came highly recommended to us by others who had built through them. Terry, Mick and the team helped us with the planning and positioning and were always very accommodating and responsive throughout the build. The pool has only been in 6 weeks and has already paid for itself as the kids are in every day! We had some garden flooding during some recent heavy storms and it was very straight forward and easy to get the pool b...ack to sparkling - the equipment is all really easy to use and the quality of the tiles/equipment/surface etc is all top notch that makes it easy to use (especially for newbies to pool ownership like us). Extremely happy with our decision to have QFP build our pool.
Don't bother searching around, just use QFP!
Queenland Family Pools are by far the easiest pool builders to deal with! After looking around for a pool building for a few months we came across QFP who have built us a wonderful pool which we be enjoyed by the family for many years to come. QFP responded to phone calls and emails very quickly, nothing seemed like to much trouble for them. The design, quoting and building of the pool happened exactly the way QFP said it would. Last but not least the cost of the pool came in under quote (when does that ever happen)!
Perfect - just what we wanted
We have the pool we wanted: Terry, Mick and the team did a fantastic job. Everyone that was part of the process was courteous, efficient and considerate at all times. They all knew exactly what they needed to do and got on with it quickly and professionally. We used our own fencer, tiler and concreter for the surrounding areas which was no problem. The QFP team was happy to work in with us and our contractors to get the result we were after at the price we wanted. We use the pool all the time (even though it's winter and the pool isn't heated), it's easy to look after and the QFP team are just a phone call away if I have any issues. I would definitely recommend QFP.
My pool is everything that I wanted and so much more!!
Queensland family pools have delivered me an outstanding pool. From the initial consultation to start date, no question was an inconvenience. The tradesmen were respectful and professional, follow up care left no question unanswered. We use our pool every day. 2-3 times for the kids. The filtration system is so easy to operate!!. I would highly recommend this company.
Summer Pool Dream
I would highly recommend Mick and Chris from the team at QLD Family Pools. We live on 410sqm block and they were able to ensure we kept a grassed play area whilst building 4 x 5.5 meter in ground pool. Our boundary fence had to go through council for approval and the QLD family pool team navigated this long process for us within the time frame we needed. Our pool is neat, modern and a real feature outside. We have been swimming all summer with no issues. The pool filter system they provided in our quote is of a very high quality, easy to navigate and has made being 'first time pool owners' a breeze.
No hidden costs with QLD Family pools. They are upfront and all their contractors were great to work with.
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